AOL Complaints Continued... (Page 2)

I loved my old AOL. I had it for years and loved it. People always laughed because I was still using it but it was fast and easy. I loved my fav places, I love the ease of using the email. I just loved everything.

GOLD SUCKS. It is soooo slow. I hate the ads on my email...actually, I hate everything about it. Why do companies feel like they always have to change something that works perfectly? Windows XP is another example. It was by far the best version ever, but did they keep it? Or let me keep it? Oh, no, it had to go. And now my AOL is gone, too.

And I may be right behind it.

Customer in Germany 1996-2000, since then AOL USA but now again in Germany. Desktop 9.8.2 was the best product. Pay $12.99 monthly. Must update to GOLD. Problems: Welcome Screen German language with a mix of German and English commercials. Rough 4000 stored incoming emails in approximately 50 folders; all folders are gone, hopless to find what you want. As well outgoing mail folders has disappeared, only the mails are still there. Favorites still exist, but since a few weeks I can't forward to friends; sometimes message "coming soon".
Enter AOL USA works only when I for example type AOL.com in the Goggle Browser, type my password and then I get San Diego/CAs temperatures, news and of course can download and write emails too. But, this log in without the US-Welcome Screen!
I've sent emails to AOL and chats too; their recommendation didn't work.
AOL GOLD is a nightmare and meanwhile I intend to cancel my membership ...after 21 years.
PS one star is too much, zero star would be correct!

I realize no one will probably see this!!! However if they should, I just want to say you are the most Liberal news reporters I've ever seen!!! You Never report anything Positive about our President or his family! I'm sure your whole system is Corrupt to the bone!! However, there isn't a choice of what we see on AOL.com, gives me the creeps it's so BAD!! It's "Communistic" when we don't have a" Fair" news outlet on AOL.com.!!!! YOU ALL are very Crappy, the worst !! One day, we will have a CHOICE to get off AOL!!!!!!

I now have 71 emails in my spam folder from both shark tank and dr oz. There is no way of my unsubscribing. I've tried since forced into aol from Verizon (I say forced because it's the only site I could keep my username) Can you tell me why they are the only spam that I can't reach the site to unsubscribe. How can you allow this to happen and not address it. These aol complaint sites have done nothing as far as i'm concerned to help us.

For over two days now, both incoming and outgoing e-mails are sporadically not going through. I've spoken with tech support repeatedly (names & ID # s available) and only gotten a run around. Being told we know there's a problem and you'll just have to wait until we fix it is not customer service. i was promised a call back within 24-48 hours with an update; needles to say, never got one. How does one actually engage with someone, anyone who can fix the problem?

Is AOL news from the old Huffington Post? We AOL users had a choice between the socialist left (Greek Politics in America Huf Post) and other news outlets. Why did you change that? I would estimate that there were 99 negative Trump and 3 or 4 negative HRC stories over past two weeks alone. It getting to the point the Greek Socialist point of view of the AOL news is too much to bear. AOL news is more like Pravada - constant propaganda from the left without a single dissenting view.

Someone hacked my computer while I was using it and froze up everything. They were trying to get $150 out of me pretending to be from Microsoft Windows. I said I would not pay. There was a number that I called because I didn't think I had a choice since I was froze up. I hung up and then called AOL who told me I had been scammed but that I had to Subscribe to AOL Assist before they would fix it.That is costing me $19.99 for 10 months so I feel scammed again. I'm retired on a limited budget and don't really want this service. Said I couldn't cancel.

AOL has become the worst email service in the country. My email crashes every time I to write an email. Switching to gmail immediately and will tell all my friends the same thing. Tim Armstrong and Verizon what have you done?

I have had an issue with AOL and several Facebook pages used by our club. The issue, I can't access the F/B pages. I get a "We encountered an error.....(Exception_Access_Violation)". I called the first time and was told AOL is having an issue and will be fixed soon. A couple weeks later, I call and the Tech guy goes on my computer and does a scan check. Turns out I had some issues and the tech suggested we purchase "System Mechanic". After all of this it did work again, but just for a couple days an I got the same message.

Called later and told AOL is still working on it. Called again, the tech goes through another scan and asks where System Mechanic came from. I told him that the AOL Tech installed it. He said that was a mistake and removed it telling me he would turn this over to Cisco for doing a "Repair". This costing about $430. I told him no. We have had AOL for many years and now I don't know who to trust. We have not had issues with AOL in the past with only minor issues but this is making me question staying with AOL. I would appreciate your thoughts!

A few years back I complained that in order to make comments on new articles I needed to have a Facebook account. For about eight to ten months that requirement seemed to disappear. However, it has returned again and again, I want to know why you are denying me my rights to free speech? Being a paying member of AOL should be good enough to make comments. Huffington Post, out to make another dime, has continued to be the problem. I wonder what the ACLU will say.

Why does AOL play politics? They have a news section. At the bottom of the news there is a place to enter a comment. I like to write comments about Trump and how bad he would be as president of my country. What I notice AOL does is put a pending approval on my comment, or just deletes it. This is an issue about freedom of speech. It's not fair that AOL censored my comments and allows the most anti-Obama comments to be posted. If anything, AOL should be neutral about politics. I'm hoping that someone connected with AOL puts an end to favoring a presidential candidate. I'm also hoping that someone in our news media investigates AOL's prejudice in politics.

I do not appreciate getting adult offers, even in the spam! These use various offensive terms for body parts, etc. etc. I have tried reporting them to phish@abuse.aol.com, with apparently no results. Are these people ever shut down? Also, we subscribe to a listserve, IN-bird: bird sightings around Indiana. Quite a few of these go in the spam; why is that? Not all do, however. Does the spam selector ever learn what individual AOL subscribers consider spam.

I can't open any of the items shown on your web page. All I get is "Whoops" and then an error page saying an error occured while trying to open a tab. I click on the refresh tabs link and still nothing happens. The upshot of all of this, is I can't use your service if you don't perform. If there is no resolution, I must terminate your "lack of service". No news, information, etc., just email. I have to go to msn or verixzon for the information I want.

Overall I really like AOL and have been a member since the 1990s. However something you have done recently drives me nuts. For some reason, now when I try to read one of your news stories, and I do not want to watch the video...as I scroll down the page reading a small irritating window opens and obstructs what I am trying to read. The window is so that I can see the stupid video as I read but I don't want to see the video...I am trying to read! What really makes my head explode is that there is absolutely no way to close the window. All you have to do to shut me up is put an x in the top right corner so I can close the dang window.

Also thank you for going easier on the Huffpo news. I don't mind different points of view but those guys are liberal idiots.

For the better part of a year I've dealt with constant disconnects and freezes but the most annoying is "AOL Not Responding." Its a rare event if I can log onto AOL without not responding and coming up not just once but five or six time in a row. Twice Ive paid service charges to insure that it wasn't Comcast's problem. This problem increased when I went to WiFi for connection since Broadband is no longer available. Is there a solution to this problem.

Each and every day I get bombarded with anti-Trump articles when I log on to AOL. I get it AOL, you don't like Trump. OK already!! But, how about listing all the loot Hillary and Bill stole from the American taxpayer when they left the White House. It's now common knowledge they took everything that wasn't nailed down to pay off Paula Jones (850,000) and all the millions in lawyer's fees from Bill's countless bimbo eruptions. Thank God they had to return it all. For most everyone else, that would be enough to keep a close eye on any politician named Clinton but not AOL.

Hillary has lied about Benghazi, lied about her private email server, lied about being shot at in 1996 in Bosnia, supported the war in Iraq and was called out by the FBI for her reckless behavior as Secretary of State with respect to her handling of sensitive and classified material. To AOL however, Hillary is the second coming. Follow the money! Where does AOL get their funding? So much for fair and balanced reporting.

This is a complaint regarding the newsfeeds when I access aol.com. You are showing the USA Olympic medal winners even though they won't be shown in prime time until that night. You have done this twice with the women's gymnastics. I type in aol.com to access my email and BOOM there it is - no spoiler alert, no warning, no nothing.

What do you mean I am not allowed to change my payment method? AOL is not a binding service nor monopoly. They provide a service at my pleasure and my option. Recently you sent me an offer to provide two free months of service if I would continue my 20+ year service. I accepted and the billing department still charged my account. When I called the clerk said that it would be one month. Just because you purchase Yahoo, I can still fire you at the drop of a hat!

And by the way, the over the top support of Clinton and the Democratic party is insulting and so biased that it smells thru the TV set. Maybe the Clinton administration will give me free AOL service to go along with my Obama telephone, my free college education and free health care.

After three and a half hours of distress today trying to get access to my account after your technical support division screwed up my account, I was distressed to come to my account this evening and see a big picture of Hillary Clinton. If you guys are going to advertise for her, I am leaving. I am a twenty year customer. I was forced to get an upgraded account today, to access your technical experts, to fix what you technical support division did. Now i come to my account and the huge picture of clinton is a slap in the face.

Today is the anniversary of my child's death. My only child for fifteen years. I don't need more trouble today. I hope you will respond. If you are a liberal organization backing HRC I want to know. I have many friends who are on Aol and are Trump supporters. I will share your response with them. It is one thing to take advertising. But to take advertising from a political candidate and run it on your opening page, knowing full well that many of your customers may be Republicans is not only irresponsible, but is unethical as well.

On your website I keep on getting a Skimlinks blank page with links to other pages when I try to look at different areas referenced on your start page. I don't know who Skimlinks is and it sounds like adware - I want nothing to do with Skimlinks, is this from AOL or am I being hacked? If it is from AOL how do I stop this?

Have been an AOL customer for 19 years, and its service gets from bad to worse. Every month I am paying $4.99 for tech support, however, those offshore agents are difficult to understand and/or solving problems. While using my PC, I very often have been getting a message "AOL not responding", and again today, I called AOL customer service number at 800-827-6364 again, being connected to another offshore location and being told that "I am having possibly corrupt files", while PC matics' scans prove otherwise. It seems like a hassle to change all of my emails to another service.

I also like to mention that I have been getting error message that another (person in my household) is still using my PC, which is not true. It's also strange that when calling AOL repeating the first 5 letters in my screen name, that one of them has an "1" behind it, which we never had and nobody has the same screen name. There seems to be more than enough shortcomings and mistakes.

I have been unable to access my email on AOL ever since I tried to establish the 2 step authentication this past Sunday. I have already spoken with 4 individuals in an attempt to have someone disable the 2 step authentication feature but as of today, Wednesday evening, that still has not happened. You would think in this day and age that my request would be an easy one to fulfill and would be done in a timely manner but not so.

In addition, the reps I have spoken with have given me erroneous information. I was told by one rep that someone would call on both my cell and home number but when I placed another call to verify that I was indeed on the list to be assisted I was told AOL only had my cell number. I gave the next individual my home number yet when someone from corporate called, he only called my cell and when I spoke with him, he said no home number was indicated!!! A rep gave me a number to escalate my complaint and when I specifically asked if I would reach someone in that department (this was Sunday evening) he assured me I would. I immediately called only to hear a recording telling me hours were Monday through Friday.

A rep also told me my issue would be resolved within 24 hours while a second rep said it would take 3-5 days to resolve. I also asked representatives if I needed to speak with the individual from corporate and was told there was no need to do so. Yet, I spent a good 20 minutes today with the corporate guy, Sam, going over a list of security questions. This happened this morning at 11:30 and it is now 9 p.m. and I still cannot access my email.

It is obvious AOL corporate are favoring Hilary Clinton by the way they operate. It is extremely difficult to look up anything that has to do with people that are republican. I refuse to look at Hillary appearing on my screen. Besides the fact that she is ugly and dresses like a man. She lies about everything and is a crooked as they come along with her husband.

Your welcome page is an embarrassment to AOL and your longtime members like me. Today, you have Ali's death as a main story, but retain two oTher stories "admitted to hospital" and "family called". Are you that short staffed editorially that stuff like that appears so frequently!

l observe that you have not posted my complaint about the new badly designed game site on AOL. I would like to lodge a second complaint on that subject. It requires me to check off a box before the site opens, and then requires me to identify myself. The games that I regularly play no longer appear where I can find them. Considering that AOL has so many delays due to glitches in your software-- articles that do not match their titles being a favorite error, ads that precede any and every news video; half-articles that require one to switch to a new page to get anything that relates to the title, thus giving you a second chance to bombard us with more ads; ads that stutter and stammer and never finish, but flip to new ads. Are you trying to drive customers away, or what?

Twice in less than 15 minutes I wrote 2 different letters that were wiped out by aol. Both times everything in the letters was gone. The letters were replies to emails I received. In both instances no explanation as to what problem had occurred or how to recover what had been written or when or if it was safe to once again try to write. Thus, I rate aol at zero stars and your service and lack of courtesy and help STINKS.

I resent the pop up asking to donate to Hillary Clinton. That rich woman does not need anyone's money. Please stop the pop ups. I need to know who to see to sue you for putting them on the screen when I use AOL. You have no right to put that picture on anything unless I request.

All of a sudden I have popups all over the place. I think they are overriding my pop up blockers. They show up in AOL when I am reading email and checking out AOL news. I started with AOL when you first came out and I am thinking about trying gmail if this crap doesn't stop.

Dear AOL, I have been a member for many years now, but currently I am tired of the constant side ads for Hilary Clinton. I am considering canceling, because it is so annoying. It seems that AOL is blatant in its support for this woman, who I believe is a criminal, and I find that offensive. I am asking that it stop, because I refuse to pay for your political advertisements. I pay you people $20 a month for your service, not to support your candidates.

I use AOL for my email (no problem) however when I try to use the AOL browser it finds a list of what I am looking for. I can then open a website. When I close that website it should go back to the list so that I can pick another website IT DOES NOT. It just goes to a blank page and stays there forevermore. Also the news page works very slow and the post that you provide is a complete waste of time (agonizingly slow.) I don't have these problems with Firefox or Google Chrome or Internet Explorer. I reported they by phone to AOL three weeks ago and I was told that you were having problems. How long do I have to wait before things get back to normal?

I cannot remove AOL's coercive SigFig and view my stock portfolio. Submitted post to SigFig with its notice that posting "requires moderator approval" and it was not posted nor did I receive a response.

About 25% of the time, I am not able to open "Favorites". This wastes my time. Also, there are so many times where there is a heading such as "Best and worst corvettes" but when you click on it, you either cannot access that info or you have to scroll through as many as 10 pages to actually get the info involved. Net result is that i am very unhappy with AOL and will probably cancel the account I have had for 25 + years.

Mail at the moment is fine, but my mail address book was hacked in early March. Hundreds of Yahoo.com addresses were added. That was a mess. My main problem is with AOL as my browser. It has gotten to the point where so many adds are trying to open that it freezes up just about every other time I try to read the articles. I realize you need the revenue from those adds, but your getting too greedy. I will stop using you (after 20 years). If this situation does not improve soon. I have already sampled your comps, they don't seem to have that problem.

Well, I don't know exactly what happened but it looks like your tech people did not have any thing to do so they changed the headline news page from national stories, local stories, business news, sports news, entertainment news, health news to a new format which in my opinion is terrible. I liked the layout of the old page. One could scroll down thru the headlines and pick what they wanted to read very quickly. Now there is a bunch of garbage and no icon at the top of the page to go to email directly. I have been an AOL member paying good money for over 20 years and I do not like this change.

We opened a subscription approximately 15 years ago, we unsubscribed, notified our bank to cancel the subscription, as well as AOL, a few months later they went back in to my wife's account and carried on taking the payment, Santander allowed them to do it! Years later when we spotted it on a statement, we contacted AOL. Santander, after we contacted them said they would set up a challenge, we never heard about it again. f For the last 2 to 3 years we have received demands from multiple collection agencies who have all declined to take it further, we have been charged for signing up to AOL broadband, we never did.

It seems as though you are making it very difficult to read your articles I click on. First I can't find the rest of the story and all the ad's that keep jumping up. I can see why your members are demenishing. I liked the old AOL better.

I was "migrated " from Verizon Yahoo 2 weeks go. I received an email from AOL welcoming me and telling me my emails and contacts would be moved. The emails took a day or two but the contacts disappeared. I spent hours over several days complaining to technicians and even a supervisor all to no avail. We have been gravely inconvenienced by this and have lost not only email but other addresses and info as a result. Had we been made aware there would have been the possibility of such problems we would have prepared for such ineptitude.

As it is, we are very dissatisfied with the service and if not resolved, will not only move out of AOL but all Verizon services as well. This seems to be the general consensus of others who have been "migrated". Then, my estranged wife has setup fake AOL email account and fake Facebook account. She sends me emails from adult hookup sites. I need AOL contact information. She is a Cheater and a liar. After that, I noticed that you changed the format of you AOL home page. You failed to put up where you can sign out or change to another email name. You also failed to show if you have any emails. Not very quality work on your part.

I have no real problems with AOL, other than the vulgar, uncomplimentary pictures of women. These pictures come up the minute I sign onto AOL. I do not wish to see these pictures, because I feel a woman should be shown in a more respectful manner. If i wish to see those kind of pictures, I can pull them up. I do not want to see this stuff every time I get on the computer. I am not being snooty, I just find it depressing. Beautiful women are fine to see, just not the naked, vulgar and uncomplimentary types that are forced on us. I find it hard to believe that the majority of the public prefer to see this.

I've been a customer for many years and "everyday: for the past few months you have slammed Donald Trump in your news section, not just once each day but multiple times. We all know your editorial policy is hard left but do you need to express it in the "news section" of AOL's daily briefing. Shame on you for this blatant and slanted journalism which I'm sure many readers like myself find not only offensive but down right obnoxious.

I have an issue in reading a specific email. I contacted AOL support and after 2 hours of updates and backups and installs they told me that its the senders issue that I can't read the email. The support person put up a message and before I had even a chance to read it they closed the chat and that was it. I was expecting a survey but nothing. Being a mainframe software engineer I am very familiar with software bugs and this sound like one to me. I wouldn't of had an issue if they said that it needs to be looked at by a development team and that they will look into it but as usual just blame the other person.

Here is the case #05322118 in case AOL support wants to start some research. Also I am able to read the email on AOL webmail, my iPhone6 but not on AOL desktop email. I use AOL desktop as my main mail source for emails and the other for when I'm not home. I find it hard to believe this is the senders fault and definitely a AOL mail bug.

On my AOL home page I have Windows 9.8 and 9.7. On 9.8 you cannot make comments on news articles. On 9.7 you can make comments on news articles. I need to add, my aol home page changed from what is was. I have wondows 10 installed. Need to add, twice on Monday, when talking to a tech. the calls suddenly ended after waiting thirty-five minutes to talk to a tech.

When I open web links in AOL, I am getting advertising panels that drop down with Hillary Clinton ads and obstruct the view of the page I am attempting to view. As a result, I have to scroll up and down in order to see all of the page that I have opened. Even then, the obstructing advertisement will frequently follow, and continue to obstruct the page I am viewing, while I attempt to scroll around it.

Today, the Auto Blog (with new cars, for sale, news and reviews ownership, videos and merchandise, and Coastal.com advertising), along with a Coastal.com advertisement (Glasses from $19, Includes Lenses and Free Shipping) completely obscured the screen I was attempting to view. And you can see on the right side more Hillary Clinton ads!

This is completely counter productive advertising, that obstructs the material content of the information I am attempting to view. Furthermore, there appears no way of getting rid of these horrible obstructing advertisements that follow you whenever you try to avoid them. I am attaching a screen shot that is the typical instance of this problem.

The format of the AOL news/sports has changed to a page much larger than fits on my screen and much of it is darkened -- so I can't or read much information. I didn't request a change. Also, the format arbitrarily shifts back and forth from old to new. What's going on?

I am a senior living in an assisted living facility and allow AOL to draw payment each month from checking account. The popup adds really slow my computer. Please advise how to stop wit software or other method. I pay to much to have to wait 3-4 minutes to look at some e-mail awaiting for the popup to appear.

I submitted my bank details to a client on November 23, 2015. There was a gap in email or other communication from client until a couple weeks ago when he called. He had sent the funds, he said, and wondered why he hadn't heard from me. My aol account seems to have been hacked into and the client seems to have been instructed to redirect the funds elsewhere. Three thousand-odd dollars have been stolen via this aol account. Obviously this aol account is being watched.

I do most of my small business transactions there and I need to feel I'm doing so in an environment that is 100% safe and secure. This level of fraud obviously questions aol assurances of security and compromises my business relationships as clients' hard won confidence is completely shattered. What Are The Solutions? I'd like to change my aol address and password. But is this the only solution? I see, for example, where access is almost password-free – my screen is set with user name and password whenever I access the aol customer support email site. Perhaps that needs to change and make accessibility a hacker's nightmare. I look forward to hearing from you.

Every time I click on a story to watch this damn thing FEATURED ON AOL starts. I don't want to see that I want to see what I clicked on to see. It never gets to the story I clicked on. This is annoying!

What is with all the darn advertisements? Every where i go there are adds it no secret you are making millions of the ads. But I do not want this many of them! Another search engine is developed and has low amount of ads, I am gone!

I am tired of the constant "whoppes" breaking in of messages, facebook, etc. It is now happening regularly. Either fix it or it is "bye bye" for me after so many years.

I am paying for a service I cannot get. I receive email OK but when I try to get the new s or articles the computer freezes up . I also have to wait about 5mins for a connection. I can get BBC world news immediately so i don't see why i should continue to pay for a service i cannot use.