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Write for Us AOL Complaints Continued... (Page 5)
275+ reviews added so far. Upset? Call AOL corporate: 1-800-827-6364No Reviews
The format of the AOL news/sports has changed to a page much larger than fits on my screen and much of it is darkened -- so I can't or read much information. I didn't request a change. Also, the format arbitrarily shifts back and forth from old to new. What's going on?
I have to sign in all the time, it wont remember me anymore, WHY It just started it and I am not liking it at all.
I am a senior living in an assisted living facility and allow AOL to draw payment each month from checking account. The popup adds really slow my computer. Please advise how to stop wit software or other method. I pay to much to have to wait 3-4 minutes to look at some e-mail awaiting for the popup to appear.
I, and my whole family, have been long time users of AOL, since it first came out, as a matter of fact. In the time since, I have never been unhappy with the service. But, in the recent years AOL's service goes down too frequently, with long periods waiting for service to come back. And, loading pages has slowed down tremendously making time spent on AOL a waiting game. All of this I find unacceptable and am strongly considering switching to another server with a better reputation. I will be sorry to leave AOL, but I will if AOL does not send out a notice acknowledging it's problems and offering a plan to resolve the issues, and a time frame within which the issues will be taken care of.
I submitted my bank details to a client on November 23, 2015. There was a gap in email or other communication from client until a couple weeks ago when he called. He had sent the funds, he said, and wondered why he hadn't heard from me. My aol account seems to have been hacked into and the client seems to have been instructed to redirect the funds elsewhere. Three thousand-odd dollars have been stolen via this aol account. Obviously this aol account is being watched.
I do most of my small business transactions there and I need to feel I'm doing so in an environment that is 100% safe and secure. This level of fraud obviously questions aol assurances of security and compromises my business relationships as clients' hard won confidence is completely shattered. What Are The Solutions? I'd like to change my aol address and password. But is this the only solution? I see, for example, where access is almost password-free – my screen is set with user name and password whenever I access the aol customer support email site. Perhaps that needs to change and make accessibility a hacker's nightmare. I look forward to hearing from you.
I tried unsuccessfully for many hours today to gain access to my email through AOL. (Say from 11 a.m. to 3 p.m.,). There was never an explanation. You owe us an apology and an explanation. I am basically loyal. I don't like to switch email services. Please show me that my loyalty is well-placed.
Every time I click on a story to watch this damn thing FEATURED ON AOL starts. I don't want to see that I want to see what I clicked on to see. It never gets to the story I clicked on. This is annoying!
Got messages from AOL saying that Verizon was changing their platform to AOL The day came; He clicked on; The screen locked (he's never locked it and has no password). Worse happened/ No email etc. Hours on the phone to AOl and Verizon. We go mixed messages from them--not affiliated or yes you must change to AOL. My husband still can't access emails after 4 days and many many hours on the phone, we' been cut off and switched to the point that we want some other provider. Please supply suggestions.
What is with all the darn advertisements? Every where i go there are adds it no secret you are making millions of the ads. But I do not want this many of them! Another search engine is developed and has low amount of ads, I am gone!
I downloaded the updates and now i cannot get my aol desktop to work. It now asked me different sign on sheet than before wants my screen name and password. I have no idea what that means all i want is to be able to sign on with desktop, thank you very much!
I am tired of the constant "whoppes" breaking in of messages, facebook, etc. It is now happening regularly. Either fix it or it is "bye bye" for me after so many years.
This has been going on for at least one year and maybe more. While I'm on AOL internet and doing just fine suddenly I hear a kissing sound and every thing stops. The sound of a former E-mail buddy has a sound contact. Is there anything that can be done as it is quite annoying. I can not think of anything more to add to this problem. I suppose I could add her name.
I am paying for a service I cannot get. I receive email OK but when I try to get the new s or articles the computer freezes up . I also have to wait about 5mins for a connection. I can get BBC world news immediately so i don't see why i should continue to pay for a service i cannot use.
Just placed my third call to AOL corporate. Upset at the company and trying to disable the 2-Authentication Factor. I do not have the same phone number or the disable code and have left 3 messages with AOL customer service for a call back to get this taken care of. It has been 3-5 business days and still no call. I have not been able to check my emails going on 2 weeks now. I have been with AOL for several years and never had a problem until now.
I have always enjoyed all your articles that you print, until tonight. I wanted to watch what i thought was a story of a cat and a dog. When i clicked on, what i got was pure porno. I am not a prude but i do not go for that. I did not watch it except to see that it was a Facebook article. I do not subscribe to any of those things and i don't want to see anymore. These are my thoughts and complaint about AOL.
My problem is not with AOL, it is with Computer Checkup. Computer Checkup will not through its entirety. Mid way through the scan you get an "unexpected internal error". To complete a Computer Checkup Scan one must run each individual program comprised of Computer Checkup. Since we are paying a monthly fee for this capability, surely it can be fixed to run on Windows 10.
I am tired of the aol saying opps need to restart. I have been having this problem for a while and been letting it slide. If it keeps up i am going with another company.
When I open up a news item of interest, the large photo screen remains black with a yellow circle spinning. What do I do to resolve this problem? I need to contact AOL customer service to complain, but there is no number listed on their website.
I use AOL browser a lot and use eBay, Last week alot of the script used in ebay, now small blue color script and cannot be read on an iPad or iPhone. However if another browser is used such as outlook or MSN the script is OK, I think some other sites in addition to EBAY have the same problem. I have been paying for AOL for years and this has never happened before. Also, I do not like the new format of aol that appeared on my computer today. I would like it reversed to the old way.
I loaded their latest AOL Shield software. I found out with AOL Shield software running, it would screw up the Charts of Account in QuickBooks-on-line. I could not use any of the drop down menus. I uninstalled AOL Shield and then they started working. I thought you should be aware of this problem. AOL Shield does not work well with QuickBooks on line.
Until now, I have never had trouble signing into my email account. My password has been changed by someone. I called customer service today 12/10/15 and spoke with Claire. She asked me about the security question, but it was wrong. I asked to speak with a manager and she put me on hold 5 minutes, came back and said manager was busy. She told me unless I answer the question, there is no way to access my account. There has to be another way.
I have very important attorney papers I need from my email I cannot lose. I can be reached at 469-554-3219. If someone doesn't remember their security question, then what do they do? I fear I have been hacked and my information changed. If AOL looks through my email, surely they will see everything addressed to me, but that AOL customer service could not do that and that's just not good customer service. The rep Claire was rude and uncaring. I think they (customer service) is in another country other than the USA.
Enough with your popping videos. I want to check the weather in my town. Can't anymore, Katy Perry and an add from GM compete loudly against each other and no delete button to shut them up and finally see the weather information. I want to read an interesting blog. Can't anymore, a very loud video pops up and scared the daylights out of me. Where is the enjoyment in that? If AOL is trying to tell me that I have to pay to watch what it displays, then say so and I can make an enlightened decision.
On Monday, Nov 2, 2015, I started a chat with Tech Nathaniel Rein. My problem was I could not get Google to search when I pressed the search button. I answered several questions including what operating system I was using which was Windows XP. I had version 9.7 and he told me I had to update to 9.8.1 and that he would take care of it if I gave him control of my computer, which I did. He proceeded to get rid of my old AOL files, among other things, and then turned me over to John (didn't get his last name) who proceeded to install version 9.8.1 which was successful, to a point since I now could google. However, when I went to Facebook and my bank Wells Fargo, it was formatted.
The next day, Nov 3, 2015, I started a chat with Joel C concerning my current problem who informed me 9.8.1 was the wrong version for XP and said they had to reinstall 9.7 at which point he turned me over to Alex who fussed around for more then two hours trying to get 9.7 reinstalled to no avail. He then informed me something must be wrong with my computer because I was using an operating system that was ten years old which is why he couldn't re-install AOL. He then gave me a telephone number to call and assured me they would solve my computer problem. I don't like to say this but I had a feeling he didn't know what the hell he was doing. However, I thanked him for trying. Since he left the 9.7 installation Icon I asked him if I could try to install 9.7 myself. He said I could try but if wouldn't work because it didn't work for him. IT WORKED and I am now back to 9.7 but Facebook and Wells Fargo are still not formatted. (no pictures just blue words).
I know I have an old computer but it was working just fine, except for google, until I called for help. I am afraid to call the number Alex gave me. I think my problem is the Flash Drive but when I go to their web site, it is formatted also. Been with you guys a long time and would hate to leave. I can live without Facebook but I have to get to my bank account.
Ever since AOL modified its program in the wake of the issuance of Windows 10, it has been incredibly difficult and risky to try to write emails. A variety of keystrokes, which do not seem to follow any consistent pattern, cause AOL to sign off, eliminating the email being drafted. It has gotten to the point where I am forced to draft my emails off-line (i.e., in my word processing program) and then paste the text into an email box on AOL.
Even that sometimes fails because the act of pasting the text into an email can cause AOL to sign off. Some of the keystrokes that have caused AOL to sign off include up, down, left and right arrows, backspacing, "ctrl + any letter", tab, etc. I have written to AOL twice about the problem and gotten back each time an automated response assuring me the problem has been fixed. It hasn't! I am on the verge of migrating to another provider.
When I try to send or receive an e-mail, AOL mail goes off line. Ever time I type a letter "AB or C" AOL goes off line. When advertisements are loading AOL goes off line. I do not have any trouble when the advertisements are not running. It is only when the advertisements are running that the problems occur. I can write in the body of the e-mail without any problems but when I try to address my e-mail AOL goes off line. It is very frustrating.
When I type an address of someone I want to send an email to. Most of the time I cannot type anything. The location indicator blinks as it to say, go ahead and begin typing and nothing happens, then I wait a while, and it will allow me to type one or two letters, then it jumps ahead and types @aol.com as if it were going to send it to aol. Then I try to erase the aol part and I cannot erase it. I get the little blue rotating circle. then it stops and the "go ahead and type indicator shows up again" and I then try to type, and nothing happens. I am lucky if I can type a full address within a half hour.
For no reason my AOL email will not load. I have jumped through every hoop to get it resolved on line. Seven calls to "Tech Support" have met with waiting times of 11 to 30 minutes with no connection. The password and security questions have not changes for many years. However aol keeps stating that the password is incorrect and that it cannot identify me as the user of the Genserve account.
Recently my AOL "Welcome" page has been changed. Now, above the daily news highlights, is a series of advertisements that I never asked for and do not want to have. I followed the instructions to eliminate them. The response I received is that I cannot eliminate them. These advertisements that AOL is putting on my AOL desktop are paid advertisements, paid to AOL. I am paying AOL $300 every year for my Email service.
I am insulted that AOL takes my money and then sends massive advertisement to me. I would appreciate if you can totally remove these advertisements from my Email. If you refuse to do this I will file a complaint with the FCC. You are violating my privacy with these advertisements.
I have been with AOL since the beginning. I refer to the news 2 or three times a day, everyday. I do not like having to wait for Hillary Clinton finish her advertising lies before I can read or view a news article.. Why do you not have the stop in 5 seconds her. She makes me sick. I am considering changing provider because being forced to see here all of the time.
Very unhappy with AOL. Many times I type in a subject ( i.e. NCAA football scores) and get your page that say's "The web address I entered could not be found" So, I go to BING - type in the same information and get the answers to what I want. If you can't and or won't address this I will use another engine! Fed Up!
Been calling AOL tech support since August 14, 16, 18, 22 and Sept. 5. No resolution. Was transferred to level 3 tech support in Rochester, NY tonight. Is there anyone working in NY at 11:30 p.m. - 12:30 a.m. Recorded message kept telling me to hand & someone would answer soon. I held on over an hour. Pretty poor service for a paying customer.
I used to have a paid account but several years ago I realized I was paying for nothing. Tech support is useless, mail doesn't work half the time, today service is so slow I feel like im on dial up modem from 20 years ago. From what I can see and read AOL doesn't seem to give a rats ass and they just keep getting worse and worse. Trying to load something like Huffington Post is useless. It usually will lock up then reloads with the big "Whoops" page 3 or 4 times. Just close your doors AOL, you haven't kept up with the times and your service sucks.
AOL installed itself without my permission. I leave my system on standby for updates from MS, so it's online 24/7. I activated my screen and saw the AOL icon on my task bar. YOU do not have the right to self install. My typing skills suffer when I am mad... I don't want to see this happen again; are we clear?
It appears that there was a service change to AOL in January where they bill you twice as much for twice the crappy service. It was getting to the point I couldn't switch between emails and every time I went into email, it would freeze. It was so frustrating! Then when I cancelled the day they billed my account, my money wasn't refunded. AOL is a crook and a crock in my opinion. No wonder it is a dying breed-crappy service for a high cost. Google mail here I come.
Today, I was speaking with "Alex". My initial call concerned being unable to find an old list. Alex did not think I could find it on my own so he took "control" of my computer and we made a new one. I was curious and found out that all he had to do for me to find the old list was to instruct me to type the name of the list in the search window. I mentioned this to him and he told me that it was easier for him to do it himself than for him to tell me this simple step. Second, I explained to him that I did not like the AOL version I am using and asked how I might change it. Again, he alluded that I would not be able to do this without technical assistance. I thought this was presumptuous of him. So, I asked him where he was from. That's when he hung up in my face.
Ad banners cover the story displayed making the story un-readable. Ad links require the reader of an article to keep juggling up and down to change pages. Ad links often are placed ware the next page icon should be regrinding the article reader to keep searching for the right icon and often it does not get you to the next page of the article. Often when you do manage to get to the next page the image keeps jumping up and down. Whoever designed and approved these new pages should be fired and bared from ever doing computer design again.
My complaint involves AOL's Super Anti Spyware. No one including the technical support personnel can install this product on my computer. They took control of my computer for a hour or more and failed. It downloaded the software to my e-mail address but would not accept my e-mail address as valid to complete the installation. Upon returning from 2 months of rehab recovering from open heart surgery I discovered they have been billing me $3.99 a month for software that AOL can't install. I cancelled the spyware package and requested a full refund. They offered only a $3.99 for the current month.
Given the amount of my total monthly bill i wonder why they are encouraging me to find another service supplier who knows how to treat customers better. I don't believe AOL should be permitted to bill for software and services before they're installed. While I generally feel the government tends to over regulate this may be something that requires their attention. Does anyone know of any regulatory agency who oversees AOL?
First, allow me to explain to you that there are alot of times I do go to married chat rooms. These rooms are a great stress relief and a place where I meet my friends to chat with. However, you have several people in these chat rooms who freeze a person screen. Also give viruses where it messes up your computer. There is a person in a few of the rooms, JJ, who is rude, disgusting, and takes control over the entire room. I just can't believe with these type of complaints no one investigates these rooms and takes their aol rights away from them. They disrupt the entire rooms, nasty words and threats.
Today when I signed on to aol I could not get a picture on the info in the center of the screen (1 to 40). There is writing next to them but no picture.
There are far to many adds that are covering full news stories and where the corner close ad choice does not close the ad rather it often has no choice to close the advertisement at all. This is getting to the point where what you offer is nothing but advertising as though you have gone the way of television and radio...PLEASE reduce these on our welcome page ASAP. I am considering switching to Bing or Google as my home base for searching and emailing if this problem does not get solved.
Cancelled my AOL Broadband service in January 2015. Continued to receive billing for a service that was not provided. Went on lie after cancelling service with message stating the service was not active. Initlially disputed charge with credit card carrier in January, informed may be off the billing cycle for AOL, paid bill only to to receive another bill from AOL. The credit card company processed the dispute and denied payment. Today I received a bill from AOL again stating that I owed $35.90 in charges and that my now cancelled account fro the last 3 months was suspended and that I needed to pay the bill. We did pay the bill, but was not pleased with the process. We have not used this service for quite some time, but neglected to cancel the service previously, for which I take full responsibility for. I suspect this may be true for a number of people and will do my best to inform the best I can. CONSUMERS BEWARE.
Fraud companies are pulling my email account and using my background loan information to threaten me. Stating that I will be arrested. Calling my employer,and myself with verbal threats demanding payments. Again they were able to pull my online information and using it against me. I have changed my log in sign-in over and over again, what else? Can I receive a new account?
I have had my account invalidated i can not sighn on get to my emails as im looking for work and gave this email to companys i find it so frustrating that they can just take my email account away no waring or prior communications i have broken no rules or terms of contract , i have had this email account for over 14 years plz could some one help me with this ?
Ive been on hold over an hour on TWO different phones and the music being played is really disturbing. I had to put my phone on speaker because who can sit and wait this long for a representative without going on with their lives. Your music is morbid and these wait times are unacceptable especially since I pay you $13 a month for what you claim is FREE EMAIL. I call once a week and go through this on hold for an hour thing before Ive had enough and hang up.
I went to my address book to find an address, I opened it up and found that my address book now contained HUNDREDS of addresses listed. These were 99.9 % strange addresses to me and all seemed to come from Yahoo members. My computer has been invaded. I just spent an hour deleting these addresses one by one and haven't made a dent. The only thing I can see is to cancel my AOL and start a new E mail account. I do not want to do this as I have nearly 20 years of advertising with this address and losing this address will cost me a great deal of money. What do I do and how did this happen?
3/25/15, 4:15 PM. I called AOL approximately 1:30, was advised an advanced technician would call me about 2:00 PM. No one called! For at least three or four weeks the AOL CALENDAR will not save or give a reminder for the day or date I chose, really aggravating. AOL always has had problems with the calendar. It says a server error occurred. AOL quite often come up with a prompt that AOL had incurred a problem, will resolve the issue, stand by. I then have to wait, sign in again. 'ARE YOU SURE YOU WANT TO CLOSE ALL THE TABS IN THIS WINDOW?’ If we go to the effort to close out the tabs, let us do it! Don’t make us go thru other motions. If we made a mistake, we will learn by it.
Since AOL took control of my computer to fix one of their other issues, I now have to go thru agonizing motions to be able to read a valid Email that was in SPAM. I select it as NOT SPAM. It does not appear in NEW MAIL as it had always done. Now I have to select MAIL on the top of the screen, scroll to CHECK OTHER EMAIL which brings up another AOL screen that I have to enter my Screen Name and Password again, even though I am already on AOL. WHY? It then brings up another screen showing the emails that I hadn’t been able to view previously. Having read one, I may have to sign in again to view others. Thanks AOL for your inefficiency, causing me all the extra effort and wasted time! Why am I paying AOL a $9.00 fee to fix problems I wouldn’t have if I didn’t use AOL? Just about every time I let AOL take control of my computer to fix a problem, they take the easy way out for them. I end up have to sign in again for all of my sites.
I have been unable access my account and to get hold of anyone from AOL for 3 days!!!!
i picked up a virus on aol yesterday i didn't open it but it popped up it was called some kinda shield i been with aol since it began over 30 yrs ago at least i am a 71 yr old male,i am on my mack now because my gate way all in one isn't working any more i been on aol tonight fooling with your tec support we went threw various steps to try and resolve this issue after over 4 hrs of working on it it finally stopped working i was talking to a supervisor in tech support names leanord l with nothing working after be frustrated. he said there wasn't anything else they could do and gave me the number for the billing dept said it opened at 8 am so at 8 i called them they kept telling me it was my fault. i sure am not a computer wiz then they sent me to software dept i got hung up on in there next so out of total frustration i am trying to get hold of some one thats higher up on the latter to take my computer to a local tech man here to reinstall windows 8 and back up my data so i don't loose everything on here.
AOL Answers since March 1 (18 days ago) has not allowed sign in with AOL screen name and password. Daily complaints via Feedback have had no reply.
My account has been hacked. called the 18773382158 # i was told i would b able to access my account right after the phone call.. have not been able to!!! called a 18002341696# had a very rude man with me told me i could not speak to a supperviser. I want to b able to access my email have had it for a long time i have no money to give you.
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