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Write for Us AOL Complaints Continued... (Page 6)
275+ reviews added so far. Upset? Call AOL corporate: 1-800-827-6364No Reviews
I have noticed lately that when you scroll down to see or make a comment about a story, I often sates that the site can not be found, try again. Why is this happening so frequently of late. Can you please repair or change something so that this does not happen?
I have had no phoneline connection since 3rd may, i have made calls to aol but have limited use on my mobile when calling so resulting in connection being lost half way through calls to aol, i have asked for an engineer to be sent out to rectify the problem, i was told the troubleshooting process has to be followed before they can do this but i cnstantly lose connection through my mobile half way through the call when doiing the line test and no aol colleague has bothered to call me back to finish the call, there has been many line tests done and still nothing, i am in urgent need of my phoneline to be fixed or the problem sorted as i work from home and cant work without a landline, please give this matter your urgent attention.
Dear AOL. Can you please help me as I am now getting very frustrated, For sometime now I have been getting a regular amount of spam mail, but what is most annoying and really should not be happening if AOL was monitoring this as they are supposed to be doing. And please don’t tell me to go into my settings and block the post so as not to receive it. Because It should not be reaching me to start with as its not addressed to me correctly.
So can you please tell me what the hell is going on, Its not as though we don’t have enough to worry about with phishing and scams. So can you please get your act together and make sure I stop receiving male that’s not addressed to me and make sure my spam is correctly monitored.
As of yesterday, emails I have sent to friends and family with a hotmail have been rejected. The message said to contact my Internet server…said something about being on a blocked list. Code was 550 SC-001 (SNTO-MCINTYRE-F31). I am unable to communicate with my granddaughter now. Please advise. I have been with aol since 1995.
We have been AOL cutomers for 20 years. Now we have a problem not of our making and we cannot talk to a tech without a service contract. It does not seem right and is poor customer relations. I cannot e-mail people I have been e-mailing for years during the last few weeks. I have been blocked from these specific addresses. There may be more. There are other comcast customers that I can e-mail. It makes no sense. I can e-mail using gmail and comcast.net accounts.
I talked to several technical people at Comcast about the problem and the final result was that they said it is an AOL problem. When I called AOL tech support I was told that I needed to agree to a service contract (which I did not want) before they would even talk to me. I said OK and I was told to change my password. I did, but it made no difference. Is the solution to either pay for something I do not want or is it to forget AOL.
In short, my father passed away about a year ago and with him went the passwords for some of his email accounts, one of which was set up for my now 81-year-old mother.
It seems that my mother can not remember the password. No problem, says AOl, just fax us a copy of your husband’s death certificate and a document showing that you are teh next of kin/beneficiary and we will provide you with the password. Ooops, sorry, we need more information before we can do that: We need the address on the billing statement (there is no bill, it’s a free account).
My father had several addresses for his business over the years since he opened up his/my mother’s AOL account. Which one was it? Or was it their home address? I gave the AOL reps all of the possible addresses …. and they would neither confirm nor deny any of them. They also said that my mother had to provide a utitlity bill for the address …. which is fine, except we don’t know, and they won’t tell us which one it is.
My mother can’t sleep at at night because of this. I don’t what kind of emails she typically gets but this 81-year-old grandmother believes that in the time that she has not been able to access her AOl account she has been missing something vital.
I understand security…..but this lack of common-sense humanity is truly ridiculous. I too have an AOL account. So does my wife. So do my kids. Not anymore, hello GMail/Ymail/Hotmail, etc. AOL should be ashamed of themselves.
AOL Customer Service: AOL is my home page and I use it to bring me up to date on world events. More often than not, your video updates are preceded by commercials which are 30+ seconds in duration. If I am confronted with a commercial that I am unable to circumvent (read: avoid) within the first 10 seconds, I will abort the connection and go elsewhere for my updates.
I am actually thinking of publicizing my frustration with AOL on internet open forums to get support from others to show how annoying and non productive your adds are when people turn them off in utter frustration and never get to the news update.
I realize how important ads are to your revenue stream, but please give us an out. Lots of sites do. I remain…..
I have been called many times by AOL in the last month saying I owe them money. I was using dial up and then went to broadband so now I do not need that service. I never used your Norton virus because it slowed my computer down and I had to delete it.
Your service is free for those who have broadband. You need to have your people stop harassing me or I will get my lawyer involved. I have been writing down the date, time and persons name that have been calling me. I tell them each time I do not need the paid service any longer, but they keep phoning me back. This needs to stop.
If I get one more phone call I will be writing you a letter to stop the harassment and if it is not stooped I will contact an attorney to deal with it.
I have been receiving emails from these people and i dont know them and i dont know how or where they are getting my email address from the only other site i use is ebay and yahoo email. I added them to spam block list but i get them from other people after that. What can i do to stop these emails? Here are the email addresses.
I have tried to access AOL service for several days. The application ceases after entering zip code. My computer no longer furnishes the “new mail” sound when in use.
When composing or forwarding email I would previously type in letter identifying recipient and a small window would appear showing full email address to be inserted with a mere click. This no longer occurs.
When composing or forwarding email the bar above message shows only type variety and size, NOT “bold”,
“underline”, “italics”, etc. Previously I could send photos, but to no avail now.
I have been a PAYING user of aol for a good 7 years plus. I used AOl just fine last night and then this morning i tried logging in and it wouldnt let me. I also spent a lot of time on the phone with getting no one that would give me a reason other than I “may have violated terms of use” even though I have done nothing different than I have the last 7 years. I was told to write a letter to have my account reactiviated, so I did and went to the post office to overnight it $20.00. Once i left he post office the more I thought about it the more it pissed me off. So I called back agian to get the same response and they couldnt give me a phone number for the people that choose to delete your accounts and she told me I needed to write a letter, but this time i got a different address and she said she had no clue why the 1st lady told me the wrong place to mail it.
So I mail the 2nd letter (another $20.00) I could have sent it regular mail but all my banking, ect are emailed to my AOL account. Guess that does me no good now. What a joke that someone can delete your account of oveer 10 years, I mean if you were sending out spam, ect wouldnt you have been doing it the 1st part of the 7 years. But yet there is no number to contact them directly. There is importanty information in my emails such as bank statments, ect that now I can not get to.
I couldn’t get into my AOL over the weekend. Tne message was that thre was “Unusual activity”, so the account was blocked. When I called AOL today they couldn’t find my account, even though I and only I have had the account for around 29 years. long and short of it: I can no longer access my AOL, can’t get to m y address book, find out what billsa re pending for me to pay, can’t import anything from AOL to my gmail account. In short, they have really ruined things for me.If you are reading this and are still on AHole El, get off while you can.
I am perhaps one of the oldest persons and freuent user to of the Author’s Chat room. My complaint concerns the ability and total disregard by some members to monopolize the space in that chat room for hours on end, thus making it impossible for others to visit, even for a few minutes. There should be some method to remove them from the room after they have been in it for over an hour of time, and not allow reentrance to that particular chat room untile at least two hours have passed. I PAY for aol, which many in that room do not, and I resent not being able to access that particular room for even a few minutes, except perhaps at 4 AM!!
I just found out that somehow I installed an AOL toolbar that circumvented my Firefox and IE. and every now and then when I would open my Firefox all my Tabs were removed. I had stuff I was working on that I didn’t bookmark. FOR CRYING OUT LOUD who the hell comes up with this stuff?. I found a program in Add/remove Aol UPDATER and I have been really paying attention to what I’ve installed recently and AOL was never among them. so this was hidden somewhere and I hope it doesn’t happen again.
I no longer have an AOL account, but e-mails under my old address are being sent out to my address book and causing friends to have a virus and their computers to crash. Even though I advised everyone not to open anything from my old address. The problem is that because I don’t have an AOL account anymore and it was a free account, I can’t seem to get hold of anyone to speak to at AOL, and register an official complaint. It’s a catch 22 situation.
I don’t log into AOL anymore, but it has been impossible to officially close my account.. what a nightmare!!! It’s very frustrating. Anyone have any other ideas? Thanks to all those who have given tips on how to close an AOL account. Very helpful. The prospect is daunting, but I will continue and hope for a positive result.
I understand that the Huffington Post is involved with AOL now, but I really don’t want to see advertising for Barack Obama’s re-election everyday on my emails! If I do I will cease my AOL account that I have had for years! I also don’t want these advertisements going with the emails I send out!!! What can I do to stop Barack Obama advertising on AOL emails ASAP? It’s only because it’s the Huffington Post supporting him…I don’t!
AIM is so stupid anymore! Every two minutes i’m getting i-ms from people i don’t even know saying sexual things and it gets so annoying! And if i don’t answer, they keep sending the messages over and over! AIM sucks now! They should really fix that, i’m sure i’m not the only one it happens to. I try to block the people on AOL IM, but new screen names just come up, with the same message! AOL Instant Messenger really Sucks Now!
This is about the 3rd or 4th time unknown persons have sent Canadian pharmacy solicitations (ie: Viagra, etc.) to my list of friends and business accounts using my AOL email address. Its quite embarrassing to have these emails come through my address. Have reported such problems to the AOL wizards before but apparantly AOL does not have the desire nor the ability to protect its customers. Next time I will be firing AOL and using gmail, Knology.net,, etc for my new provider. Nuffs Enough with these fake email spam being sent through my AOL account.
I received a letter of terms of service from AOL Aim regarding a message I supposedly sent to a contact of mine. I never sent the message and would not ever send a message like that. Someone- somehow has used my email address WEW17@aol.com to send a message. As a coincidence this particular address has been sending out messages to my contacts that I am not receiving any mail until after 12/10/2010. I have had contacts from many friends regarding this, and I would like both of these matters investigated at once. How does somebody use my email address to send these fake messages through AOL? It seems that they have hacked my instant messenger account.
I have been getting spam emails in my AOL email account for awhile now and am sick and tired of this stuff. Everyday my AOL inbox is filled with different scams and offers that I have to wade through to find what actually matters to me. Often these spam emails sound and appear like they are legit offers, I use multiple websites and want to stay current via mailing lists, but it almost isn’t worth it now with all the spam complaints! Here I have a couple of AOL addresses that I think have been hijacked by spammers. Most of them are trying to get you to send in personal information, and use really catchy subject lines so you will open them.
What email address can I use to report the problem? Looks easy enough, anybody else? Usually when I get spam I try to Google search part of the email, like an excerpt, so that I can see if anybody else has posted it somewhere. These scams are usually all different versions of the same fake scheme, they get lazy and just the same stuff over and over again. I wish that major internet email providers would allow better spam filters, or do a good job of reporting bad addresses hijacked by spammers.
Today, I have received call from business associates, customers, providers and other about an email I sent offering pharmaceutical products. Someone must have access my contact list, which I have erased and send mails to everyone. Very disappointing this could happened even for a large email provider like AOL. I have been a member for quite a while and have never ever had a situation like this before, and never expect this kind of thing to happen to me. Is there anything that could be done to prevent this from happening to me or another person in the future? AOL’s attention to this matter will be highly appreciated.
I have recently received an email via AOL from DFL International stating that they are about to deliver a parcel to me within the next 7 days. I knew that I hadn’t ordered anything but it was my birthday on the day I received it and I thought that one of my children had bought me something and it was being delivered. So I went ahead and opened the email to track it. Big mistake. As soon as I opened it I realized there was something very suspicious about it. I have now picked up a nasty virus which states on my opening screen that I am being hacked into. I am then converted to a site offering me an anti virus at a price. My complaint is surely AOL should be monitoring these scams after all we do pay you for a service!
aol posts a computer checkup free then 4.95 per month. this always comes on just after I lose the connect to aol. I have had att out numerous times and they say it is in aol software. It is odd that for 4.95 per month more you can fix the problem. I know that the problem is on your end, and that you want to charge for a problem that aol has created. Quit or you go to court…
I get daily emails that are unsolicited advertising i feel harassed. Please stop! these are some of the addresses. I don’t want anymore of these emails and have tried to opt out with AOL and unsubscribe to their list, still nothing works!
AOL has been sent repeated notices about an email address being used for a scam over a 3 month period. Complaints have been sent to abuse at aol and abuse at aim. Googling the subject shows 6, 400 results for the scam. Why would a company like AOL not terminate the account? If customers are complaining about something, isn’t it their job to take action to protect us? There are also many complaints and instances of virus problems being associated with opening these emails.
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