Applebees Complaints Continued... (Page 3)

219+ reviews added so far. Upset? Call Applebees corporate: 1-888-592-7753
40

We were served our food on institutional baking trays. When I am paying for food I expect it to be served on a plate. I spent $80 and felt like I was in a cafeteria I don't think I will be back.

60

I have received some gift certificates and paid for service at your various locations in Arizona and Nevada. I am not going to go back again because of what has happened to the quality and service at your restaurants over the last few years! The worst restaurant you have is in Prescott Valley. Your can not go there unless you have 2 hours to spare. It takes a minimum of 50 minutes to get a salad that is probably pre-made and the salads are not all there. The Oriental Salad is missing the crunches and is now less chicken. I was told in the past that everything is now pressured. Things are getting cheaper. My boyfriend ordered a hamburger with mushrooms and cheese with fries.

There is no notification that the mushrooms are inside the hamburger. They do that so you don't get more than a half of a mushroom at the best inside. Things are getting cheaper and cheaper every time we go. The burger is smaller and it cost twice as much as Culver charges and Carl's Jr we can get two double burgers for 5.40 including tax that means we can get 4 burgers for what you charge. I am also upset with the management over at the restaurant. He doesn't even apologize for problems and I ordered a soup and salad all you can eat and the waitress didn't even order the soup and we had to wait about an hour for the food. I have been at other Applebees in Phoenix were you wait an hour and a person who came in after us got her steak before we got our first salad. The long waits and the quality and quantity of the food has gone downhill.

Please have someone check these things out or you will go out of business for sure.

20

I am very upset Jana was the worst server I have ever had, I spoke to Michael the manager.. I have been in customer service for 33 years and I approached her by name told her what we wanted to drink, bring that it us Superbowl Sunday, I chose your restaurant to eat at and got the let down of my life... I am appauld of the serve and it was totally unexpected and the table across from me felt the same way...

60

We ate at the Hobbs New Mexico restaurant recently and received the worst service. The server started out good by taking our drink and food order. When the appetizer arrived he put it on table and walked away. We had no silverware and no napkins. We tried to get his attention numerous times but to no avail. He would look our way and then turn around. After we were through without napkins and now no drinks left we still tried to get his attention. At this time our food arrived and we asked for silverware and napkins and the manager. After about 5 minutes looking at our food we got our silverware and the manager arrived. He said he would get us another waiter. At no time were we offered anything for our trouble and we were very discouraged with the service!

60

My friend and I went to Applebee’s for dinner about 4:30. We politely asked the waitress to please turn down the music which they did . Then within 2 minutes it was louder than ever. The manager Nick came over and asked how everything was and we told him about the music. He said it was him who turned it back up. He said he would turn it down that he turns it up for the younger crowd. We’ll excuse me I’m 62 yrs old and was there with my friend who has been having serious health issues,she finally got to get out of the house to meet me for dinner.

Well we had to leave because the music was back up just as loud as before. As we were leaving another table of people were complaining about the music and I said “good luck” we asked three times including talking to the manager with no luck. Needles to say we will never return to any Applebee’s I suggest you change your music policy or you will go broke.

40

I very rarley eat at Applebees. Recently I went to the 508 Howe Rd , Cuyahoga Falls, Oh restaurant .. 04/02/2014. I ordered the Oriental Grill Salad. The sald appeared to be one of those bag salads chopped up with a bag of coleslaw ,minimal almonds and very small amount of oriental hard noodles and of course chicken on top. I was disappointed in the meal. Applebees is not somewhere I plan to revisit.

 

40

Took my family to lunch – it was my daughters birthday. Were seated at 2:00 pm at the Missoula MT location. At 2:22 we still had not had anyone approach our table to offer water or anything at all. We eventually got up and left – went to another restaurant and they got the c-note that day. The restaurant was not busy – about 30 empty tables and no one waiting yet two people were cleaning a table right next to us and two were standing by the kitchen area chit chatting as we left. Was a real disappointment and won’t be going back there again – especially since it was her birthday.

20

I order the Savory Cedar Salmon meal on 3/28/2014 and being a very loyal customer to Applebees I was very disappointed. The postion size was much smaller then it should have been, there was almost no vegetables., and the vegetables there were , were of very poor quality. I was greatly disappointed and upset esspecially since the meal cost $13.00 and was no where near worth that amount of money.

40

Last night 3/22/14 I ate at Applebee’s in Wharton N.J. near the Rockaway Town Sq mall. It was my birthday dinner out with my wife and 2 girls, I ordered the 9 oz. steak with shrimp parmasean. My wife ordered the 9 oz citrus lime steak, when the meals came out it was clear my steak looked like a strip of steak about 4-5 oz. and my wife had a steak approx twice the size (it was dramatically bigger). I called the server over and he apologized but could not explain why it was so much smaller. Also the meal came with mashed potatoes and broccoli, half the dish was covered with broccoli!!! I never seen so much broccoli on a plate before, it is my opinion they did this to cover up the undersized piece of steak they used. This is misleading and in my opinion stealing! They charged me for a 9 oz steak but clearly did not cook a 9 oz steak!!! How do they get away with this? I even complained about it and showed the server the difference!!! I spent $150.00 for dinner or all of us and got short changed on my birthday! Needless to say I will not be going back to (which was my favorite) restaurant again. We drove from Pennsylvania to New Jersey just to go there since there are none anywhere near us…just to have a terrible experience. Perhaps this won’t matter but at least I had my say and if I am complaining maybe more will and something will be done!

40

Me and my family went to Applebee’s in Florence, Al 35630 need less to say our food came out wrong. Sent my husband’s 12 oz No strip back because it was wrong and it came back like rubber as if they put it in the microwave too long. My crispy orange chicken was cold and the vegetables was still completely raw. We wasted $75 on this meal in which I personally feel we could have went anywhere else for this kind of terrible food and service.

 

40

I was having a late dinner at the Applebees in st. petersburg, florida. 2901 66th street north. I was just finishing up when i noticed the tv positioned right above my line of sight was showing a sports medicine show which involved showing 3d view of the shoulder, the bones, tendons and muscles and then was about to show a video on a surgery. this appalled me and made me get up to pay my bill where i didn’t have to look at it. i already asked a waitress to change the channel but the damage was done, my evening was ruined, the taste of the food turned bitter in my mouth and i felt faint. i told the manager but he didnt sound too sincere or empathetic. he only said he was to blame. i told him no, its for who ever is in charge of the tv and you to be aware that its not appropriate material for a bar or restaurant. and it isn’t maybe for a gym, or doctor’s office. but not where people consume food.

 

40

On  3/19/14 my son and i went to eat at 6:40 p.m. the apple bee’s close by our house in port richey FL. yet it was very crowded and busy we asked to sit outside and got seated right away. as i am sitting there for 20 plus minutes, no one came to ask us if we were ready to order nor did they as is we would like a drink, 2 other tables got seated outside around us and the server was right there asking them if they wanted drinks i sat there and waited finally i got angry and just left i don’t know why i had to wait 20 minutes and still no one acknowledged i was sitting there with my son. this is a poor way to service people i won’t be going back to that place again. i decided to go to a better restaurant who has customer service souix city in the same parking lot. apple bee’s needs to realize that first come first served process. this was ridiculous i will not be coming back.

 

40

Today my girl friend and i went to dinner at your establishment, even though it was a friday night and it can be expected that service might be a little slow due to the high volume but what we experienced was almost nonexistent. Our server walked past us at least 3 times saying she would be right with us before even approaching us. We both ordered steak, neither were cooked right and the food was allover just lacking in expectations for us. We did mention the mistake but by then we were fed up with the lack of good service so just took the bill and left. Upon ariving home, my girlfriend was sick from the food. I would not give this particular Applebees a good rating.

 

40

Went to Applebee’s-Texarkana and sat in bar area. Everyone from the bartender to an assistant manager saw us sitting at the table but no one even bother to serve us. After waiting more than 5 minutes and no service we left. There were more employees than customers at the time.

40

I took my husband out for his birthday this past sunday march 9,14 and we went to the applebee’s in el dorado ar. well we ordered the new teguila lime tango chicken with shrimp well there wasn’t any shrimp and it didn’t look anything like the picture on the menu much less taste like anything good. it was just globbed on the plate and sent out. maybe a tablespoon of rice and some green sauce. it was awful his steak wasn’t done like he asked and no potatoes with it just some peppers. i’ll never eat there again. everytime we go in there the music sucks and the service isn’t very good. I also don’t like to be put behind a screaming kid. makes for a miserable time. maybe you can do something about it.

40

My family went to the Applebee’s in Dawsonville, Ga. yesterday. Our service by Jason was very poor to say the least. I had to ask twice for our water glasses to be filled by other servers. He was no where to be found. Our nacho chips were dripping in grease. We asked the manager for more chips and he replied “that is just how this batch is. We would have to choose something else.” I have been to other Applebee’s and to this one and this has never been as issue before. The food was just ok. nothing special. We had the talipa which was very small and with no flavor, chicken fingers and fries which I counted the fries. 10 to be exact. It was just a very poor experience and we won’t be back there again. Should have been a clue when the restaurant was not very busy on a Sunday afternoon.

40

Went to the Applebee’s on leestown rd and got the worst service. We never got our drinks and the appetizer we got was cold. People who came in after us got there drinks and we still never got our drinks. The manager didn’t really seem to concerned either, so we left without paying and never received our food. I will never go back there again. The waiter was still trying to charge for our cold cheese sticks also. Very poor service.

60

I went to the Applebees in Burleson Texas at 1:30am. Which is 30 minutes from home, the door said open til 2 but when we got inside they said they already called last call and there was no food!! I have never been to an establishment that turned away customers 30 minutes before they were suppose to close! I don’t know who runs the show over there but I’d like some answers! That was not professional by any means!!

20

I don’t eat at Applebees anymore, not since the last time I ate at that pathetic establishment. The food and menu sucked, the preparation was usually poor, and the service very uneven the last time I visited. The managers were a bunch of “yes people, ” who had no power to change anything including how their employees did their jobs. I kicked that chain to the curb, and am glad I did so. Applebees is absolutely one of the worst mid-priced chains IMO, and I will never eat their again.

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