BlackBerry Complaints Continued... (Page 4)

Last December i got my first blackberry i was told they were one of the best phones to have so i decided to get one. after only a month of having my blackberry it started to freeze, then after a while it started freezing everyday. i had to keep rebooting it nearly everyday so that i could stay in contact with my friends and family. then the enternet started crashing , i was not able to go online or even send messeges through bbm. i pay for all these things on my blackberry and i do not get any of them anymore. my blackberry recently started running like brand new again.

i was considering getting a new one this year, but then it started doing the same old things: freezing , no internet , my messages wont send and sometimes i cant receive important phone calls. as i said i am paying for these things every month but not getting them. i am just wasting my money!

DeI cannot find a correct email address and currently and I am abroad, so calling customer support is not an option. If this is not the correct place to submit a written complaint, please could you very kindly forward it onto the relevant department. I am writing this email to express my unhappiness and dissatisfaction with my Blackberry. I purchased my Blackberry Bold 9790 at the end of spring 2012 through the Carphone Warehouse. Since then, this model has been nothing but problematic.

For example, this model constantly freezes and displays the 'timer' icon in a small box in the middle of the screen. The most recent problem occurred last week. An application appeared on my home screen, entitled 'software update'. Naturally, believing it was a legitimate icon, I began the software update. The screen then froze at 7% completion. I then turned it off, took the battery out and restarted it. The problem persisted. I then took it to Geek Squad (my technical support and insurance company) and was assisted there. They told me that this was a very common occurrence and should have done the update through a computer and that the newest models no longer have this software option due to regular malfunctions.

The update was completed, subsequently leading to my phone being restored to its factory settings, thus loosing all contacts, emails, text messages, downloaded applications and saved preferences. It has also brought the rate of internet searches down. The mere fact that this is 'common occurrence' is simply not good enough of a leading phone company. Secondly, there was no recommendation from Blackberry to complete this update through the PC. The only recommendation came through public internet forums. Now, my phone regularly restarts, even if I am half way through using it.

This is highly inconvenient and is solely the responsibility of Blackberry. I feel the only way this can be resolved, and to keep my respect for Blackberry, is to be sent a newer model handset, where these problems do not occur. A phone model as modern as mine, should not be having these problems. I will not be happy to send my phone to Blackberry for inspection, until a new model has arrived, as my phone is vital for my work and pleasure.

I will be very dissatisfied to be kept waiting on a temporary phone, for an uncertain amount of time, until it is fixed. I will send my phone once a new model has arrived. Naturally, the recipient of this email is not to blame. The manufacturing team is and I am sorry that you have to deal with this, when it is the fault of your company. However, this issue does need to be sorted and I will accept no method or outcome, other than the one I have proposed. I have lost all faith in Blackberry and need to be treated like a customer, as I have invested a lot of money into this model. I hope this issue can be resolved efficiently and properly. 

I bought my 9 year old daughter a blackberry. The battery life is shocking. but my main concern is the fact that this so call good quality mobile phone nearly burnt my house down!. The flash light on the phone flicks on and off as it pleases, but it then dint turn off at all, i went through all the settings and chose the option to turn the light OFF but this did not work, i tried this several times an still failed. I then tried turning the phone off this still did not work. in the meanwhile this was not a major problem, the problem was my daughter took her phone to bed as normal but by the morning the light was still ON an the phone was hot, the light had got that hot it had scorched the bedding melted the bit around the light. If this was left just a little longer it could have been fatal. I'm not happy about this and would like something doing about it. I'm willing to go to any lengths to get this sorted. I do not expect to buy my daughter a phone and it happens to be deadly.

I have purchased a Blackberry Bold 2 just 9 months back for Rs- 21500.00 from my saving. Wid great excitment of purchasing a phone of a world famous & reputed company. To my bad luck there was a theft in my car after purchasing of 10 days my all things were stolen except phone & box(which I found from few steps away from my car) . There was a problem right from first day. There was a problem wid software d phone usually hangs & gets restarted 5 to 6 times in a day & dat to sometimes wen its gets restarted a battery logo wid a red colour cut mark on it displayes on d screen.

Sometimes a ERROR appears on d screen. After which I have to take out d battery den only it starts again. Sometimes wen I put d phone at charging it charges but also gets heated from d back side. My mummy had told me several times to throw that phone take some other phone she says " jaan hai to jahan hai ". I can't do that because its my hard earned money. I had compromised wid d defect because I didn't time to go to any service centre. But recently wen I visited there they said dey need d bill. But now d water reached to head mark. I had contacted service centre but dey they didn't do anything.

I was going to consumer court but someone suggested me to contact u. Looking forward for ur kind co-operation and positive feedback. Hope u will help me. I REQUEST u to take necessary. & appropriate action. Thanking you.

Please help me. I am using a Q10 and my blackberry app world doesn't open when I try to open it. It will write 'unable to open app world'. Please I need an urgent help and can't believe that I cannot get in touch with someone at blackberry customer service desk. I have tried calling phone numbers and everything else and still nothing!

Well I have been a loyal BlackBerry user since first moving from a Nokia (After 15years) to a Bold which I loved after 4 yrs it became unreliable so I upgraded.. to a Z10 I like the layout etc but since the day I upgraded via 3 in the UK its never been right kept complaining but the 3 shop in the Westfield shopping centre had 3/4 manager changers in 6 months they even lost my box and all the paper work I left with them after leaving my Z10 for them to try and sort.. eve even your own rep never got in contact with the shop or myself.. Terrible service from 3 (and been a customer with them for 8+ years too) Dec my camera played up and stopped working so went to 3 shop in East street staff very helpful and sent for a repair so I had it back in time for going to Australia and it came back fixed… LOL NOT so had to pay for 3 to deliver me a refurbed unit which after 5 days and in OZ the camera stopped working also.. been in to the 3 shop East street 1st March again and spoke with the manager emailed him with a time line of the problems had a reply and he has passed it on but still no response from 3 about sorting it out. So I thought I would contact you but HA HA no email contact on your website so thought I would use FB to see if any one on here cares about customer service but also the way that your partners deal with a customers problem and your faulty

I have a BB Bold 9900. All the phones including mine, the panel below the space bar on the white phones chnges colour. I would like to know what to do about this. This is very bad from blackberry. I would advise people not to buy these phones

I had submitted my blackberry 9360 with a screen problem in ur vashi branch in the month of feb 2013, after 15 days i was informed that ur piece is under swaping process, but after continious followup also the are saying the mobile 9360 is out of stock.
kindly help

jaswant singh
9967007085

I renewed my blackberry contract from the vodacom shop in George at the Mall in January 2013 (end). Since then my phone had to go back to get a new batttery and on Friday I took it in to be looked at again. It gets warm and the battery don’t even last a day. The assistant there told me they will have a look and that it might need a software upgrade. On my return to find out what the problem was, I was told that they need to send the phone to JHB and it would take a week to get back.

I wasn’t asked to sign a thing, it just went. Today I was told that it might take up to 2 weeks to get my phone back. I will never ever get a blackberry again!!! My phone is my work and in the less than 3 months I had my Blackberry 9320, I had to take it back to the shop twice and now I don’t have a phone for 2 weeks! I didn’t even get a loan phone-nothing! I am really dissappointed in blackberry! I tried to get out of the deal to try and get another phone, but no! Not permitted. Really, really, really bad service and fed up with this.

.Last year in May I upgraded to a Blackberry Torch. The phone started giving me problems of freezing. Each time I try to touch it would be blank until I have to tap it. It would start by displaying the wrong time which was displayed the last time I used it. Unaware I would take the displayed time as correct but in time would realize that this is the wrong time. The phone would quickly change to the right time while I am still amazed.

I took the phone to Menlyn for repairs and to my dismay,they only gave me three hours waiting time and said I could hang around somewhere around the mall while it is being repaired. I went back to get back my “repaired” phone. The phone continued giving me the same problem but I hung on to it and would sometimes call 111 where I would be a be advised to remove the battery and the sim card for some time and then return them after five or ten minutes.

The attempt bore no fruits but due to time constraints and high petrol price I would continue using the phone until it started to “delete” my files and pictures. I had stored memorabilia pictures from 2008 transferred from my previous phones . When I click on files it shows the codes representing the files but clicking on the files they show the message”unable to display file.”

On April 1 201rI called the customer care line 111 explaining the challenge and the consultant advised me that was a software problem and thus can’t be solved by phone. I heeded his advise and On the second of April I took my precious time despite ascending petrol price, drove to Menlyn once again, explained my problem to the assistant stating the exact two problems I have alluded to:freezing and deleting files and also explained that the phone no longer stores all files and pictures received through Whatsapp or from other sources as it used to.

I left the phone for repairs but to my dismay I got sms that the phone was ready for collection. I fetched it yesterday but the problem persists. I’m frustrated as it is. All my attempts failed and I am stuck with the dysfunctional phone.

Good to see innumerable blackberry stores in every corner of Kolkata city. But when its time for providing service there’s only one sole service centre in this huge city, that too suddenly it has got shifted to a tacky place where people in large numbers are somehow managing in a small crappy room.

Radington is no more the service provider for BB, its HCL infosystems now. No complaints against HCL infosystems. But atleast BB should have maintained the standard expected out of them in selecting their service centre’s location, the office, the interiors of the office, the space available, the quality of manpower sitting there to listen to customers .

Its scary to visit that place again and again.

my daughter has had a bbon contact now since sep 2011 in this time we have had too have her phone changed 4 times and yet it frustrates me as my other daughter had one the same time and hers is fine the phone has constanly froze had a white screen reboote ditslef we have done a soft reset downloaded program through a tech guy at vodafone done a factory reset had constant rows with vodafone ovet the phone and too be honest have now said that when the contract is due for remewal we will not be allowing them to have another one i was even told to ring bb to ask them for help and got cut off i am really dissapointed with bb as these types of phones or so i thought were the best option fo9r teenagers

I purchased a playbook from walmart in nov for my 11 year old. When u plug into charger it doesn’t charge very upset cuz they wouldn’t let me return it cuz it was past 30 days! Plz help

I purchased my blackberry 9320 yesterday 27th of December 2012. I set it up but in my blackberry ID and everything was okay. I went into blackberry messenger and tried to add my friend. It kept coming up pending yet she got no request. I looked it up online and it said I had to update my blackberry messenger. I went onto blackberry apply world and updated it. When it was updated I went onto blackberry messenger. It said I had to connect it with my blackberry ID otherwise it would not work. So I but in my password and clicked connect. It comes up saying ‘associating BBM with your blackberry ID’. It has been saying this since last night. I rang up my phone company meteor they said the would send out a text and I was to accept the service codes because I wasn’t connected to the Internet. But my phone is connected to the Internet and I have credit so I see no reason why it shouldn’t work. I also brought it into the phone shop the told my the message should be s enter out in ten to fifteen minutes it was not sent out. I am very annoyed at this and would like it to be fixed please. It’s disgraceful, disappointing and I disgusted with the blackberry service because when I ring blackberry service its saying that I cannot ring from my region. I live in Dublin, Ireland if they sell blackberry here there services should be provided.

I have been a blackberry user for a long time now and have enjoyed the services greatly , especially the uncapped internet service . however the latest problem with error 403 has really put a dampner on the whole service . I have heard of so many people that are having this same problem . Also that there is some kind of limit of 40 mbs for downloads .blackberry users have been been paitient with all the down times and problems . Surely if there is a new problem we should be informed about it. also we all need to know if this is permanent.please let us know . Blackberry is a great product and I hope it continues that way.

I purchased this Blackberry phone from Amazon the seller. The item was purchased as an Xmas present therefore the phone was only in use as at the 25th of Dec. In order to have full access to all facilities his supplier had to allow access which was granted on the 29th Dec. Within 2 weeks of using the Blackberry phone faults have been noted but the seller and Amazon refuse to refund or replace! They’ve charged me over £400 for a faulty item. I will never buy from Amazon ever again. Amazon have no power to assist and refuse to help unlike Paypal!

I purchased a Blackberry Curve for my wife and within 8 weeks it developed a squiggly vertical line abount 15mm long in the centre of the screen. I returned the phone to Hi Fi corporation who told me that the LCD screen in not under warantee and I must pay for replacement. I told them that Blackberry provides a 1 year warantee on the phone and also Hi Fi also provides a 1 year warantee, but to no evail. This is not acceptable that a latent defect occurs and no one accepts responsiblity for faulty components. The phone was sent to Vodacom who had a so called technician evaluate the repair, but obviously doesn’t know what he is looking at.

There is absolutely no phisical damage only a a sqiggly line in the centre of the screen, which is beyound is technical understanding and now I must pay an additional R900 to repair, on and above the the initial cost of R1800.00 I paid for the phone

i bought on 11/24/11 at 0200 one blackberry play book tablet, money was whitdrall at 0204 and all good until 11/27/2011 at 1900 when i got an e-mail saying the order was cancel, i was on the phone with the customer service x 5 times, the signals was lost, where they transfered me to a number where i getting the busy signal, on guy from the customer service told me he doesn’t have any idea why the order was cancel, but was showing was cancel on 11/27/11 at 1600 by an administrator.

at leas a got a cold woman on the phone saying the order was cancel because they don’t have in stock anymore, when i sayid if i can get a different deal they told me they will refund the money in 24 to 48 hours and they don’t offer rain checks…i told here i got screw up because i order from best buy instead to oder from staples, or office max or office depot where they had the same deal…i lost those deald because i did the mistake and i ordered from best buy…so where is the customer service???? why they sold what they don;t have… what i am doing now?

i will never order from them online…

I bought a Blacberry Torch Phone about 2 months ago at Vocacom Sh0p in Lephalale/Ellisras. At first it was working good until i use the camera to take some pictures. After taking pictures i want to put it on my computer-i got a message on my phone saying-error on memory card. I bought a new memory card-and when i put it in my phone-i get the same message-Error on memmory card. From then on the phone freeze at times, i had to take out the battery of the phone and start i again. This i do 10 times a day! On Saterday 28/10/2011 I took it back to the Vodacom shop and told the sales lady about my problem.

Se said that from the 01/11/2011 the shop dont take in any cellphones for repairs. I had to took it myself to the nearest shop in Pietersburg. They havent got any loan phones to give me-I told her that I need a phone and cant wait 6-8 weeks for repair, Im doing standby and I must have a phone on me at all time. I walked out of the shop with my Blackberry that is still freezing at times and my memory card that is not working! Please help?

I purchased a Blackberry Curve from you back in December 2009. It was a Christmas gift from my husband, who paid over £200 pounds. About 6 months ago my phone started freezing, and at times came up with a white screen and an error message on, meaning I had to remove the battery and restart the device. This has now become more frequent and is starting to annoy me. I appreciate that there have been newer and more up to date devices bought out, and purchasing a phone almost 2 years ago to some people seems old, however when you spend this type of money on (at the time) the latest technology, its disappointing having to put up with this type of service.

I am an Orange customer on a pay as you go network, and have been in and spoken to several representatives regarding this, and they have said it’s an issue with the phones network and not direct through them. I am aware that a couple of weeks ago there was issues with the internet service, and I understand that at times unforeseen circumstances can happen, this is something I am not complaining about, its just in general I am now disappointed that my phone is not providing the service I feel it should. I am sure that if I was a contract customer I feel I would have a better quality phone as these get upgraded with their contracts by the phone service provider, however as a pay as you go customer it seems there is not much that we benefit from.

I have got my Blackberry contrat through Vodafone for more than a year and a half, I’m paying also insurance and unfortunately I have never enjoy BBM services, I have been more than four times in Westfield Vodafone shop and they couldn’t do nothing even though they changed my Sim Card and let me for a whole wekend without any service and sign, I have been at Vodafone shop in Kings Road and they said that is a blackberry problem. I have sent a complaint throug email to Blackberry and I have never have any answer. Is really disappointed to have such a poor and unprofessional services like this even though I’m paying a lot montly for it. I hope to be hear now.

Blackberry claims to be a leader in technology yet there is at this current point in time a hacker that disables Blackberry Applications such as Facebook, BBM, Twitter etc. I am highly disappointed by the way in which Blackberry is managing this problem! Most individuals using the Blackberry service is quite dependant on it for their various business and communication needs. After experiencing this with them, I was very put off and disgusted. Now I understand why everyone resorts to the Apple iPhone. If Blackberry can’t put processes and procedures in place to prevent and fix problems like these…

I’m seriously concerned about how far this hacking will go before someone puts a stop to it. Its been two consecutive days that this problem has not been taken care of… How much more patient should we be because of the neglegance and incompetancies of Blackberry management and IT department

I have purchased blackberry 8520 white from ABC Telecom Rajkot with Bill No. 1557 dated 30-05-11 with high excitement that i will be using smartest phone. But now problem is Phone is Smart but the Service provider and also Service center people are dumb. Actually charger of My White Blackberry 8520 was not working properly(or should i say Charger was not so smart to charge so called blackberry smart phone) and as a man with common sense i gave this charger to Blackberry service center in rajkot named Aryan Technologies with PRD NO. 30011-022, work order No. ynt/bb/11/00535 case ID number BB0176419 dated on 27-08-2011 with a promise of providing (smart) solution in a week.

But till date(08-10-11) they were replying in very smart way that please come after 10 day because (we are not smart) we are not able to find out any solution from company. I know there Hissing Kitty can’t do anything in my case but still registering complain because these so call Blackberry(Smart People) doesn’t have any proper complain for in their website at where my kind of people (with common sense) can register a complain.

Thanx
Mukul N. Rathod

Manager – Customer Care Service, M/s Blackberry, India. Sub: – Warranty on the Product. This is in reference to the Blackberry Torch IMEI No. 355466048738995 purchased on 06.07.11 from M/s Elegant Communications, 119, Old Rajender Nagar, Main Shankar Road, New Delhi – 110060 vide Invoice 1713-RI/2011-12. On 22.09.11, the handset has sent for repair at M/s Redington India Ltd, B-32, First Floor, Lajpat Nagar II (Near Lajpat Nagar Metro Station), New Delhi – 110024 but the service centre has refused to acknowledge the request and to carry out the repairs, stating that the same is not covered under warranty although the handset is under 18 months warranty.

You are requested to kindly review details of our request and look into the matter that why the hand set is not under warranty? The invoice is enclosed for your reference. Looking forward to your prompt and favorable reply.

Two months after purchasing the Blackberry Torch it has not been working. Keys not working properly and scroll key especially. The phone eventually would not even turn on..just had a black screen. Called Blackberry on three seperate occasions to rectify problems and could not believe all the various forms of “trouble-shooting” they required me to do before they decided to send me a replacememt. The absolute worst part of this is that the replacement phone is a “re-conditioned” phone and their representative told me it will be better than a new one!!!

Yeah I believe that. I will never purchase another “Breakberry” product. I can’t believe that after only two months I can’t get a new phone only a used “re-conditioned” one. Horrible customer service and warranty!!! Buyers be ware!

dear sir, my self kuldeep jain i have purchased Blackberry Curve 8520 on 9th jan. 2011 , now my mobile charge is not working well and mobile display is broken , i went to your service centre yesterday at sec-18 nodia (UP) one service girl was sitting there she told me we are not authorised to check your set and we can give facility for pick and drop. This set have to be sent at Gurgaon service centre for 15 days afterthat they will give you actucal status of your mobile. This mobile is in under warrenty . i can ot leave my mobile for 15 days at service entre , please let me know display is in under warrenty or not.

if it is under warrenty then i can leave my set for one week , if it not in under warrenty then give me price of the display. So that we can give the set accordingly your service girl was not able to give the price of it.