Contact BlackBerry Corporate

Hello

I've been experiencing harassment from the Blackberry corporation for some time now and I've filed complaints with a number of government agencies and up till now the issue hasn't been properly addressed. Below I've outlined the email I've sent to number of the Canadian government agencies to deal with this matter. Below I've provided a copy of the email that was sent. Please provide some assistance, if you do not receive a response from me by email, I can be reached at 519 608 9555. I've also provided some information regarding the Blackberry civil case currently ongoing by 300 former employees to give you an idea of how this company has treated myself and others.

BlackBerry arranged to transfer over 300 employees across Canada to a business partner. Only after employees accepted employment with the business partner, BlackBerry informed the employees that they had resigned their employment. Blackberry provided resignation letters for the employees to sign and dictated their last date of employment. Blackberry stated that the transfer is not a sale of business, meaning the employees will lose all of their years of service.

BlackBerry’s actions amount to a termination of the employees’ employment. This entitles these employees to statutory, common law, and/or contractual entitlements on termination. BlackBerry has stated that it will not pay BlackBerry employees any of these entitlements, despite the fact that employees lose all of their years of service.

BlackBerry has breached its duties of good faith and honesty, and has knowingly misled the employees. BlackBerry structured this transaction in such a way as to avoid paying these employees their statutory entitlements.

We seek damages for the plaintiffs for minimum provincial statutory entitlements on termination, contractual entitlements on termination, and/or common law entitlements on termination. We are also asking for bad faith and punitive damages, as well as costs.

Plaintiffs in the class action include individuals who were employees and/or dependent contractors of BlackBerry Limited in Canada, and who were offered and accepted employment with the business partner.

I worked for this company in 2003 and then again in 2012 and harassment
began to take place and as a result I've submitted a Better Business Bureau
complaint in 2014 as well as a tribunal complaint in 2016. I need a
complaint filed and some assistance with addressing this issue.

A tribunal hearing has been scheduled.

Some of the information submitted within the complaint is listed below:A
woman at Vuteq where I previously worked was shouting comments to me from a
distance (name I believe was Laura) Vuteq management was notified of the
incident. Approximately Dec of 2015 Vuteq premises as I was leaving work.
Lunch has been stolen from Vuteq. I had taken a Goodlife trainer's course
and had people join the course and harass me. I've received threats
These issues first started while I was working at BlackBerry and escalated
once I was layed off. Vehicle broken into and damage done to car stereo(
was rewired) in Mississauga police report was filed PR15-044 7061 keys were
stolen, items stolen from vehicle staff have been hired from places I work
to harass me, one place was The Monitoring Center in Oakville an Alarm
Monitoring Company
John Chen was contacted Oct 6th 2016 via LinkedIn with no response
receivedJim Mackey was contacted Oct 8th, 2016 with no response received
regarding matter Marty Beard - Chief Operating Officer at BlackBerry
contacted Oct 12, 2016.
The following statement was sent to them Mike D Scott has been harassing
me and my family for quite some time, you may or may not be aware of this.
As a result sometime back a complaint was filed with the BBB bureau because
of his actions. It appears he intends to continue with his actions forcing
further complaints to be filed. As they're submitted I will forward you a
copy of them for your review. A Better Business Bureau complaint was filed
July 17, 2014 case# 1302548
On Oct 16, 2016 the following was sent to John S Chen and Jim Mackey

A complained will be filed with the Tribunal shortly in regards to this
matter. Thank you
response received from Jim Mackey

"At 11:53 AM, Jim Mackey said the following:Thank you. I do not manage this
area."

My response

"At 11:59 AM, Roger Virgo said the following:Okay please forward to the
appropriate person and they can feel free to contact me."
John Chen has been contacted via LinkedIn regarding this matter with no
response received

Complaints have been filed recently again with Tribunal, BBB, Ombudsman,
and our Premier has been contacted.

Nelligan O’Brien Payne LLP has commenced a class action against BlackBerry
Limited (“BlackBerry”) on behalf of a group of BlackBerry’s employees
working in Ontario and across Canada.
BlackBerry arranged to transfer over 300 employees across Canada to a
business partner. Only after employees accepted employment with the
business partner, BlackBerry informed the employees that they had resigned
their employment. Blackberry provided resignation letters for the employees
to sign and dictated their last date of employment. Blackberry stated that
the transfer is not a sale of business, meaning the employees will lose all
of their years of service.

BlackBerry’s actions amount to a termination of the employees’ employment.
This entitles these employees to statutory, common law, and/or contractual
entitlements on termination. BlackBerry has stated that it will not pay
BlackBerry employees any of these entitlements, despite the fact that
employees lose all of their years of service.

BlackBerry has breached its duties of good faith and honesty, and has
knowingly misled the employees. BlackBerry structured this transaction in
such a way as to avoid paying these employees their statutory entitlements.
Show quoted text

Hello

I've been experiencing harassment from the Blackberry corporation for some time now and I've filed complaints with a number of government agencies and up till now the issue hasn't been properly addressed. Below I've outlined the email I've sent to number of the Canadian government agencies to deal with this matter. Below I've provided a copy of the email that was sent. Please provide some assistance, if you do not receive a response from me by email, I can be reached at 519 608 9555. I've also provided some information regarding the Blackberry civil case currently ongoing by 300 former employees to give you an idea of how this company has treated myself and others.

BlackBerry arranged to transfer over 300 employees across Canada to a business partner. Only after employees accepted employment with the business partner, BlackBerry informed the employees that they had resigned their employment. Blackberry provided resignation letters for the employees to sign and dictated their last date of employment. Blackberry stated that the transfer is not a sale of business, meaning the employees will lose all of their years of service.

BlackBerry’s actions amount to a termination of the employees’ employment. This entitles these employees to statutory, common law, and/or contractual entitlements on termination. BlackBerry has stated that it will not pay BlackBerry employees any of these entitlements, despite the fact that employees lose all of their years of service.

BlackBerry has breached its duties of good faith and honesty, and has knowingly misled the employees. BlackBerry structured this transaction in such a way as to avoid paying these employees their statutory entitlements.

We seek damages for the plaintiffs for minimum provincial statutory entitlements on termination, contractual entitlements on termination, and/or common law entitlements on termination. We are also asking for bad faith and punitive damages, as well as costs.

Plaintiffs in the class action include individuals who were employees and/or dependent contractors of BlackBerry Limited in Canada, and who were offered and accepted employment with the business partner.

I worked for this company in 2003 and then again in 2012 and harassment
began to take place and as a result I've submitted a Better Business Bureau
complaint in 2014 as well as a tribunal complaint in 2016. I need a
complaint filed and some assistance with addressing this issue.

A tribunal hearing has been scheduled.

Some of the information submitted within the complaint is listed below:A
woman at Vuteq where I previously worked was shouting comments to me from a
distance (name I believe was Laura) Vuteq management was notified of the
incident. Approximately Dec of 2015 Vuteq premises as I was leaving work.
Lunch has been stolen from Vuteq. I had taken a Goodlife trainer's course
and had people join the course and harass me. I've received threats
These issues first started while I was working at BlackBerry and escalated
once I was layed off. Vehicle broken into and damage done to car stereo(
was rewired) in Mississauga police report was filed PR15-044 7061 keys were
stolen, items stolen from vehicle staff have been hired from places I work
to harass me, one place was The Monitoring Center in Oakville an Alarm
Monitoring Company
John Chen was contacted Oct 6th 2016 via LinkedIn with no response
receivedJim Mackey was contacted Oct 8th, 2016 with no response received
regarding matter Marty Beard - Chief Operating Officer at BlackBerry
contacted Oct 12, 2016.
The following statement was sent to them Mike D Scott has been harassing
me and my family for quite some time, you may or may not be aware of this.
As a result sometime back a complaint was filed with the BBB bureau because
of his actions. It appears he intends to continue with his actions forcing
further complaints to be filed. As they're submitted I will forward you a
copy of them for your review. A Better Business Bureau complaint was filed
July 17, 2014 case# 1302548
On Oct 16, 2016 the following was sent to John S Chen and Jim Mackey

A complained will be filed with the Tribunal shortly in regards to this
matter. Thank you
response received from Jim Mackey

"At 11:53 AM, Jim Mackey said the following:Thank you. I do not manage this
area."

My response

"At 11:59 AM, Roger Virgo said the following:Okay please forward to the
appropriate person and they can feel free to contact me."
John Chen has been contacted via LinkedIn regarding this matter with no
response received

Complaints have been filed recently again with Tribunal, BBB, Ombudsman,
and our Premier has been contacted.

Nelligan O’Brien Payne LLP has commenced a class action against BlackBerry
Limited (“BlackBerry”) on behalf of a group of BlackBerry’s employees
working in Ontario and across Canada.
BlackBerry arranged to transfer over 300 employees across Canada to a
business partner. Only after employees accepted employment with the
business partner, BlackBerry informed the employees that they had resigned
their employment. Blackberry provided resignation letters for the employees
to sign and dictated their last date of employment. Blackberry stated that
the transfer is not a sale of business, meaning the employees will lose all
of their years of service.

BlackBerry’s actions amount to a termination of the employees’ employment.
This entitles these employees to statutory, common law, and/or contractual
entitlements on termination. BlackBerry has stated that it will not pay
BlackBerry employees any of these entitlements, despite the fact that
employees lose all of their years of service.

BlackBerry has breached its duties of good faith and honesty, and has
knowingly misled the employees. BlackBerry structured this transaction in
such a way as to avoid paying these employees their statutory entitlements.

My Blackberry Priv has stopped charging. It is now dead. It is still under warranty. It needs to be replaced. The support centres wont support Priv. I bought it from an online retailer in India. How do I get a replacement?

My blackberry classic stopped working suddenly. My carrier is Verizon. Verizon could not do anything as the warranty was only for 1 year. They suggested I contact Blackberry customer service directly. I have had several blackberry's over the years and never had any problem. I contacted blackberry customer service. They instructed me to run some tests and send them the results. I did so. They said they could fix it for a fee of $180.00. I agreed to do that. A few days later they said that the could not proceed with fixing the phone because I did not purchase it directly from them. That is their policy. I asked them to escalate this to the chairman of Blackberry. They said they could not do that, but would escalate it to the head of customer service. After a few days, they said that the head of customer service confirmed they could not repair it because I did not buy it from them. I asked them to provide me the name, telephone number and address of the chairman. They refused to do so. I asked them If i can buy a blackberry directly from them to replace the one that they refused to fix. They said they do not sell directly to individuals. This is nothing but a catch-22 situation.

1) It cannot be repaired.
2) If i buy a blackberry I need to buy it unlocked over the internet.
3) If I do that, and it breaks, I am back to the situation that since I did not buy it from Blackberry, they will not fix it.

I can't locate any address for a Canadian Governmental Consumer Affairs Office to file a complaint with them.

I have had several blackberrys since 2001. Never had a problem with any of them. In fact I am using one that i purchased from Verizon about 9 years ago and it works. However it is really considered an ancient phone now. It has much less functionality.

I find that blackberry's behavior is deplorable and I would appreciate if they could at least fix it or alternatively, permit me to buy one directly from them so that if it ever breaks again, they will, under their policy be able to repair it. There must be a Canadian regulation that is being violated, I am not sure. Appreciate any help you can provide.

For now, I would like for someone to provide me the address of the Canadian Government Consumer Affairs office to file a complaint directly with them. In the meantime I will file a complaint with the chairman as you have provided his address, something Blackberry refuse to provide me.

Totally swamped with advertisements. At times difficult to stop Advertisement display. Repeatedly hit return and sometimes cannot get out of ads . Frustrating, very!

Blackberry has failed to stand behind the 1 meter drop testing standards set by Gorilla Glass 4. They told me the repair would take 10 to 14 business days, it's been well over a month. My device fell from a 2 foot drop and the screen was brutally smashed. Please see pictures and video for drop test and device damage. My device was also in a blackberry hardshell case. The picture of the tape measure and coffee table is where it fell from.

I upgraded my phone to the new OS and I started having problem with my network, I find it difficult receiving 3G network on my BlackBerry Q5. it only receives the 2G network. the picture show the phone in 3G mode but showing SoS.

I purchased a Blackberry Classic last year anticipating a top of the line cell phone which it was for about 6 months. It has rapidly decreased in battery life from the advertised 22 hours per charge to between 3 to 4 hours of life per charge. As an example I left my phone in my vehicle one day playing golf in a remote area in Quebec. The phone was on but no apps were running on a fully charged battery. After 4.5 hours the phone battery was red lined, no power!

My phone is on a pay as you go through Virgin Mobile with extended usage with Wi-Fi. I am not a tech person and use little of the available functions this phone is capable of. At first I thought I had too many this running in the background and turned off many features to conserve power. I shut down the Wi-Fi as well. Then I replaced the charging cord believing it to be defective. I like this phone for it's security and features but it may as well be a $450.00 string with two cans tied as far as function.

I wanted to buy Facebook pro as an app on my Blackberry on Wednesday the 29th of june, 2016 after putting the details of my atm card, I was debited instantly but not given the application. So my question is this why should blackberry deduct money and not give me the application I paid for? Please refund my money back it may be little but Blackberry is the worst smartphone ever.

I live in Bombay india. I am a dedicated blackberry user from past 8 years. I am currently using a blackberry passport and a z10. My blackberry passport is under warranty and i started facing issue for battery draining, over heating and network problem is the worst among these. I found out the service center finally which is SG infotech in borivali inside thakkar malll. I submitted my phone on 28th may 2016. I got it back after 10 long days. I thought there would a new handset given to me but they said they repaired the same. I've already typed on consumer complaints about sg infotech and blackberry.

Purchased a Blackberry Q 10 version 10.3.2 recently on line through TOP BUY. 4 of the keys would not work d f g h. This made it difficult to connect to some functions and use the text message. Contacted TOP BUY who "have recently come under the management of Mysale group. Email address not monitored for either firm and have had no reply to my complaints except to say my complaint is on a list. A very long one obviously. Country of manufacture Korea and the phone was shipped from Hong Kong. What hope do I have of getting it replaced or fixed? It has limited use at the moment and cost me $255.

A got a blackberry Z3 from amazon and in one month of use the phone is no longer detecting a sim card. I had to reset it but nothing changed. I have done every solutions i read online changing sim card and nothing works. What should i do? I am so not happy with the phone and wish to file a formal protest to BB headquarters.

BlackBerry has changed the standard facebook platform, you no longer can have face book without logging onto the website by enter net before it was part of the blackberry hub. I was informed that blackberry notified them. For weeks blackberry has promoted an upgrade for facebook moments. They do this and facebook is now gone and you can only load their Facebook 10 linked directly to the website at a price. I'm disappointed and will be changing my cell asap from BlackBerry to Samsung if this is not resolved asap.

I downloaded a new Facebook upgrade and it is horrible. All I get is my notifications. I can't get messages or send messages. Please can you help me get the original Facebook back on the BlackBerry. This technology is terrible!

It was my first time to download my photos from blackberry z3 phone .My husband did everything on the laptop and than passwords were been asking which we only had one and it never took.I took my laptop and phone to provide outlet shop to help and the help i got from the sales person blocked my phone and it started to delete my info and the phone crashed.

It made all my photos go lost and no one can help to recovery my photos or contact number. Why not have a assists to recovery like contact or photos that important. I just right now want shout scream at some one but all very one telling me it software and blackberry known about it and they never solved the problem and only upgrade hand set. Blackberry should com to the table to help people like myself to recovery the info like photos and contact. The phone don't take the password you put in proof was yesterday when i took phone to service center.

I am unhappy that my blackberry bold that is a G3 is know going to run like a G2. It looks like I will be leaving T-Mobile after being with you for almost 5 years. My wife work for you and she was lay off she love T-Mobile. I wish you all the luck with your new change.

I tried a BlackBerry new os version to download. But the space already takes 4gb. But extra 385mb to need delete to download the os. But this is no app and media to delete. Customer service is no help to me!

I cannot buy or upgrade somethings in blackberry world like Games or Apps. This is not acceptable.

I have owned nothing but blackberry phones (4) and syncing has always been fairly straightforward. For the second time now I lost a years worth of photos, videos, passwords, to do list ect. I am not able to sync my BB Leap to my computer and I did see a warning concerning resetting the phone and to the best of my knowledge I have always said no to this so i do not know why my phone was reset. Please send me clear instructions on how to do this.

Suddenly my touch is not at all working, it didn't fall down, nothing happened suddenly stopped. I used to love the Blackberry brand but now I am not so sure.

I started using BlackBerry 15 yrs ago, I put up with the jokes the ribbing and all that came with it, because it's Canadian. Well you guys dropped the ball big time, I can't download apps that are made for BlackBerry because I have a passport, my question why would you only give us a half a phone, have to reboot at least 2 times a week. Apps fluted and disappear. Now 8 months later you antiquate the passport. Now you launch a new phone for $900 without a plan, I have 2 more yrs for swap. How could RIM screw it up so bad, so disappointed. Blackberry your done!

Hi it's about a year I got a blackberry bold 5 as a gift and just after 3 months it's keys stopped working. I connected with a friend who's working with BlackBerry and since then it's been s race. Neither your service Center helps nor this friend if mine. I asked for a spare device so I can send this for repair but service Center never had one. I was a blackberry user for good 9 years but the pain I have gone through in last few months have been miserable. Imagine writing an urgent email with g, n, d, h not working.I am willing to upgrade to an bb classic or passport if I can get a compensatory discount by giving away this device. Or ill be glad if I can get a spare device and this one can be repaired

Blackberry app download link is useless and keeps asking for password. I tried everyone I use and none works. Blackberry useless for sports apps like Chicago Bears and Chicago Blackhawks. Can't wait until I am eligible for a new phone - rest assured it will not be a Blackberry.

I called up on Mon 4th May at approx 2.00pm and spoke to customer services. The lady was EXTREMELY unhelpful and had me waiting on the line for over 10 minutes without any assistance whatsoever! This is a disgrace to your company and I will be posting on Twitter and Facebook what inefficient service you provide your customers by employing such useless employees .

I have been using a Z30 for the past 5 months with zero problems. Since my last software upgrade, it has become a freaking nightmare. The browser is slow with Try Again error messages popping up, videos play on blank screen with sound only, the menu layout looks ancient...please help to get my original software back.

In my blackberry messenger, all my contact picture is disappear, so how i can fix that problem? Please help me because this'is already running around 2 weeks.

I have blackberry z.10 on 15 June 2014. The handset is getting discharged within 3 hours. The service centre of agra is closed and the handset is getting heated too much as it appears there is a major problem. I complained to the shopkeeper from where I have purchased it, he told me to remove the the memory card but the problem doesn't resolve. Please help me to resolve this problem as I am getting major problems by heating of handset as it gives the feel of bursting.

My new passport is not configuring with microsoft outlook contacts, tasks, memo and calendar. It get hanged after downloading the OS 10 program. There needs to be away of increasing the font of the BBM on Iphone. Blackberry has to work with apple to synchronise the settings. Please the font is way too small.

I am using blackberry Z3 from last 10 months, But I facing problem in my Z3 regarding voice clearance. When I call someone or receive call I am not able to get the voice properly. I have complained 3 times at customer center but no RESULT. Two times touch screen has been replaced. Last 10 months 4 times mobile has been reached on customer center. I have tired. Please replace this phone. Blackberry is best Brand in World thats why I buy this phone. Please replace my phone.

I have both the Z30 and Z10. We recently down loaded your update which took a few hours. Now our phone does not work like before. When you answer it there is some clicking that goes on then it connects - mean while the person calling us is on the other end ready to hang up because of the time it takes to connect after answering it. Do your people not test these updates before letting them out to your victims or rather customers. We are almost ready to jump ship - what gives - Black Berry use to lead the charge now they seem to be hiding in the back round.

So here i am, using bllackberry messenger on android, and suddenly i am added to a so called 'Multiperson chat' and then here i am complaining that this feature is probably worthless in this app because this feature hangs the phone, it causes delay in message reception and delivery and causes issues. In my views, this feature is an extra feature that should be removed from the app since we already have a feature called 'Group chats' in the same application.

I like my Z30. But I am real ticked off with your last two software up dates. Especially the switching off the notification. On the old software one just turned it off. Now there's all these different options.. I personally have to restart the phone every day. Please can you put in just one switch for the sound thanks

If I wanted an android I would have bought an android!!!! Let me start with that. The latest update to the blackberry ios turned my phone into some kindergarten looking talk down to me like I'm an idiot display that infuriates me. I specifically bought the blackberry because I hate that ridiculous design feature found on all android devices. I know blackberry has less apps now but at least it`s not an android so I went with that when the retarded makers of iphone decided to go with that "let's treat everyone like they're morons" idea too. I have been with blackberry for years and never once regretted my decision until now. I want a professional looking phone, not something that would appeal to someone in diapers. WTF is wrong with you people. bring back that sophisticated professional look, or at the very least the most recent display before this disgusting update.

I recently purchased a Blackberry 9300 and this phone is 3G and that means my internet should be going at least 60 kb/s!!! I am fed up with Vodacoms speeds it just stays at 1.2 kb/s as for cell c downloads at 90 kb/s !!! My blackberry is prepaid but my friends with Cell C is also and his is at 90 kb/s permanantly !!!

I really hope Vodacom looks into this after all I told myself I'm not going with Cell C or MTN I trust Vodacom the most but I think I need to change over, so please Vodacom do something about this my brother has the exact same problem with his 9360 also 3G.

I have the blackberry 9300 and my problem is the phone was working 100% but now I'm experience that the phone is freezing and that its taking so long to download and before its done downloading it stops and tells me download failed.

I am writing to express my disgust and disappointment in the way I have been treated by your company. In Feb 2012 I took out a contract so my daughter could have a phone for safety now that she had started senior school. The phone was a blackberry 9360. In Oct 2012 the scroller button on the phone stopped working although the phone still worked, so we took it back to car phone warehouse to have it repaired. We were told that due to the cosmetic damage on the handset Blackberry would not repair it but replace it and I would have to pay for a new handset. I explained I did not want a new handset but a repair under my manufactures guarantee. The phone was sent off on the 3/10/12.

On 15/10/12 I was contacted to say that my phone was back and repaired. I went to the store only to find that the phone did not work at all. When I complained I was met with attitude stating that Blackberry would only replace and not repair and it would be at my cost due to the cosmetic damage. I accept that there were a few scratches on the face but the phone was working when I sent it in. The manager put me on the phone to repairs and I spoke to a man called Alistair. He explained that they had taken the phone apart but due to the damage it could not be repaired. He explained that because they took it apart it was now not compatible and would not work. When I challenged the damage he stated that someone must have dropped the phone. I can assure you it was not us.

Alistair ended the call by stating I could have the phone repaired for 169.99. When I stated he had said it was unrepairable he said yes it would be replaced….so it is not being repaired. I now find myself in the position where I have no phone for my daughter as I am told that Blackberry do not repair phones only replace!! I have sought Legal advice and ask that you provide the following. The manufactures guarantee where it states you will only replace and not repair.

A full report on the examination that was done. I have the repair form I was given which states that no fault was found. A report showing that the cosmetic damage had caused the problems as Alistair had suggested. I understand that I am entitled to this information Under the Freedom of Information Act. I have forwarded a copy of this E-Mail to the Ombudsman who has suggested I await your response before taking this matter forward. I look forward to your response.

I had a contract on my blackberry.When my contrct was due for renewal,I received a call from Vodacom Sales center.I asked them about the latest Blackberry they have,they give me the old one instead.I tried to call them several times,the last one whom I talk to was Lindiwe in Gauteng.She said ,she will come back to me,till today.I dont like this kind of phone,I cant keep something that I dont like for 2 years,paying it for 2 years.The phone is still sealed.I cant open it because I dont like it at all.Can you please do something about this.

properly, due to track-pad problem+ tracking ball not working+ Auto Off Problem+ Network Problem. so i had submitted my phone to Blackberry service center with work order No-NKP/BB/11/03562 PRD No-38266060 Case-BB027300.named Khurana Brothers UG-7D Jaina Tower-1 janak Puri New Delhi on 24-11-2011, and my blackberry phone will get me after two days. after two days i had called to service center. but i got revert that i have to call again after two days and this kind of revert i have been getting since 7 days. now i received a call from blackberry customer care from +914430287993, they gave commitment to me also. that your blackberry phone will get you today at 5 O clock.

but till now nothing being done ,if your customer service can not work properly. so why are you selling your product. i think you are doing only formalities and nothing special, every consumer wants better service from your and it should be in your product also, i am sending this complaint last time if i do not get any response from your end till tomorrow than i will go for legal action.

I took out a contract getting a blackberry 9320 and a vodafone web book. This was on a Wednesday. On the Saturday I took the web book back because it did not work. 2 weeks later and nobody is letting me know what is happening, i phone the store more than once to get information about the web book then they say they will phone me back. I am still waiting to hear from them. Went to the store this morning again to try and find out what is happening, they told me they send it to polokwane.

Polokwane send it back because they don't work on web book now they send it to the manufacturer. I feel this is lots of bulls*** because I took it back within 7 day. When I asked for the area managers number they said to me they don't have it only the shop manager has got it and she is not there. Try phoning her to get the number of the area manager and she said to me she is not allowed to give it out, so why do you have area managers if they not allowed to help customers? I feel like going to the papers and cancel all 9 contracts between me my husband and sister. 

I got a blackberry phone on 03 July 2011 a blackberry bold (IMEI: 357175043218022) worth Rs22127 it worked with a lot of problem for 6 months i used it after which i got to the service station in Khar which took half a day to listen to my complain in around April 2012 the instument was replaced. And again by december 2012 it gave a display problem since i didnt have the time to go immediately i went to the service station in the 1st week of Jan 2013 and the people at the service station tell me i need to pay Rs 6000 to repair the display of a phone which was replaced by them since it doesnt come under the warranty period.
I havent got the phone back because im not going to pay for the company to replace a faulty fone with another faulty phone and since the company does not care very soon i would be going to the consumer court.

I bought my daughter a blackberry curve for Christmas. it has been sent of once already and we got sent back a new one, which the screen kept going white with an error message. the one we got sent back has now also broken as we sent it of for repair O2 sent it back and said it was unfixable and it is still under warranty as it was purchased in June and I would like blackberry to tell me why they do not stand by warranties and replace this phone or fix it. 02 have said it is not possible to course the damage inside the phone that blackberry have said. I can not stress how ANGRY I am with this phone they are supposed to be good phones and there clearly not.

Hi,
Its been 12 days with no response from Blackberry folks to return my cellphone after getting it repaired. immense follow-ups with same response everytime "we will get back to you... we will get back to you"... I am forced eventually to write this draft since I am completely fed up with Balckberry service. I handed over my Blackberry 9360 phone complaint registered on the name of ROHIT GUPTA over 12 days ago & several follows-up made over your call support NO# but no update. I requested for callback for an update twice & I was promised to get me an update , no one really bothers to do so..

If this is the service delivered for BUSINESS phones, I am sorry I will never deal with Blackberry anymore . I want my cellphone back ASAP. For God sake, if someone is looking into these complainst, pls atke necessary actions.

Rohit Gupta
9880751808
BlackBerry cellphone: 9360

I have a blackberry 9900. It came with an app for the Emergency alert system. Reasonable thought. The problem I have with this app is there is no way to make adjustments during tests! I received 47 texts at top volume!!!! There was no way to stop them, no way to turn down the volume, no way to delete the app! Customer service was no help! I almost threw the phone through the wall after it happened again even after I turned off my phone! I'm going to contact blacberry myself tomorrow and send them back their phone and tell them where they can put it!!!!

I renewed my vodacom contract (Vodashop Kenilworth centre) in June 2010 and received a blackberry curve. On 29 October I took it in because the keyboard keys wouldn't work. I got an SMS to say it was forwarded to JHB because a higher level of repairs was needed. 4 weeks later I called to enquire about it and was told a replacement phone was at Vodashop KC. I collected it and couldn't get email and BBM to work - and was told by the help desk that the phone cannot be registered and that I need to take the 'new' phone back.

Two weeks later I call to enquire (no sms received) and am told it is at the shop - I collect it last night, phone the help desk to set up email and BBM only to be told that it cannot be registered and could possibly be a handset that was 'previously registered on another network' and that it has to go back. So, almost 2 months (come 29th Nov) without the Blackberry, but still having to pay all related charges... I'm taking it back to Vodashop KC tomorrow - am not holding my breath...

My experience: the customer just doesn't matter...Can't wait for the contract to end June 2012 so that I can go elsewhere...

I am an accountant student at Stellenboch University in South Africa.. I entered into a two year contract at a Cellphone company in SA (CELL C) . The contract is for two years and I was given a Blackberry 9380 touch screen, and eight days after receiving the handset I started experiencing problems..

I went to the service provider on the eight day of receiving handset with my first complain.. ie the camera of the Blackberry 9380 curve not working... I was told by a manager of the CELL C company that the "warrantee" has expired, which is ABSOLUTELY madness!!!..

Eight days after receiving a supposed brand new product, i had no alternative but to hand handset in for six to eight weeks for repairs....Besides the disgrace of this product, obviously I was not able to hand phone in as I am a female student living in a dangerous country and I cannot be without a cell phone..

A few days later I again I was forced to go back to Cell C" (my service producer) , when the phone started "freezing"/stalling... And again complained to same manager that now barely a few days later I was having another problem with phone; this time it was that I'll be halfway into a transaction (BBM, or a phone call, or SMS)' and phone would just stop working...

Again I was told "CELL C" is not responsible for technical failures to handset , and handset has to be handed in for repairs , which is totally unacceptable!!!!!!! Therefore....

1. I demand answers from Blackberry now as this handset is a brand new product and should not be malfunctioning....and especially not after a few days.
2. How can blackberry put a product on the market which so inconveniences to this extend, when this handset is suppose to have be a new product which is suppose to function for the two year period (the period cellphone contracts are signed in SA) when after 8 days I have had problems with it?
3. How can i be expected to pay 2 years on a contract, yet i don't have a functional phone?

So I demand that this matter is addressed.. I have exhausted all attempts in try to get this matter resolved, as I demand a new FUNCTIONAL phone, so I sincerely hope you will assist me.

I have a BB 9300 and freezes all the time and also has the famous tiny black clock thingy in the middle of the screen and you have to wait until it disappears or have to take the battery out, put it back in before using it but then when it comes bakc up the tiny clock is there again (it is sooooo frustrating).

Lately now my phone switches itself off and on for no reason. Sometimes when it decides to do its funny things I battle to switch off or on.

I had bought Balckberry Curve-8520 last year on 28 September 2010 and this year on 26 September 2011 in the morning I had found my phone was totally black out.We showed it to center at Faridabad in Manhattan Mall on 26 September 2011 that means that it is in Warranty period and than we have been told that the same has to be sent to Gurgaon for locating the problem then they will tell us the charges that needs to be incurred for it than after around 20 days we went to check the status so we have been told that we have to pay Rs 9300 to get it repaired and Rs 200 to take the phone back.

First of all we have never been asked that we have to pay Rs 200 even if the phone does not get repaired and that to be they we telling us the phone has detected water drops inside.I just want to bring this to your notice that my phone was completely laminated so there is no point of water drops inside and second of all it is in warranty period than why we were asked to pay Rs 9300 and Rs 200.I completely want a solution to the problem asap otherwise I had to bring this matter to Consumer Court.

I am really unhappy with the service provided by the Blackeberry,being a valuable customer and while showing the phone at center in Faridabad we have been told by the Blackberry exceutive that these phones are like that and who suggested us to take these phones. Kindly take a hard step as I need my phone completely working or new phone where I am not going to pay even a single penny.

I purchased Blackberry 9700 on date 23/11/2010 from Spice Retail Ltd,C/211 Dada Bawa Ganga Nath Market,Munirka Village of Rs.24,350. After 2months,i.e, in the month of Feb only i started facing problems in handset like keypad not working,camera not working,phone getting hang very badly.I then went to Gurgaon service center they kept my phone for about a week & rectified it. I faced lots of problems in that week but still i was thinking that now my life will be hassle free but it was my default that i thought like this.Work order no-gur/bb/11/04048

Again after 3months,i.e,in the month of July,i faced the same problem.Then again i have to went to Gurgaon service centre for the same.Now they are making their own stories that handset have problem due to water & all,which actually sounds very rubbish. When this problem happened for the first time they didn't mentioned anything liked that. I am actually very pissed off & i don't have time to go to service centre again & again. My phone is still under warranty & i need new handset as i am actually getting torture both mentally & financially.

I have purchased my BB curve phone on 17th of june,2011 i.e last month,I really loved BB. Its amazing 2 use. I am so used to BB,and i have started all the BB services in it. But after 2-3 days i realized that my bb keypad is little loose as well as the back body is little loose. So i visited contacted service center 10 days back and they told me that you have 2 submit your cell for 10-12 days for its reparation. It is impossible for me 2 give my cell for 10 days, because all my work is through it.. Ad now the new problem has raised that my charger is not working,so i have 2 charge my cell through laptop, that is really irritating. I have heard so good about bb and now i am facing these problems, this was not expected from Blackberry company.

I am badly frustrated & you are forcing me to take some step towards me or your company.

I just got the Blackberry playbook tablet. Although I did not use because I am making the necessary update and had my first disappointment. The fact is that before purchasing the product (via internet), I entered the blackberry.com site to make sure that the product would meet my needs. I found that has good hardware configuration and what would be of great importance to me, connection to mobile networks. It was a bad surprise to receive the equipment and verify that there was no where to connect my micro sim card.

Ask RIM to change or delete this page http://docs.blackberry.com/en

It induces the consumer to believe that the tablet necessarily possess this technology, because it has no other models only 16/32/64gb settings. I'm really sad because I have to buy other equipment that meets my needs. Perhaps removing this page other consumers like me do not be fooled.

Since I purchased my Blackberry 9300 Curve in May 2011, I have had no problems with it and have not skipped a month of the R60 BIS bundle. Since then I have become a part of a mobile website that allows one to download American tv series and actual is the highlight feature of my phone to me. For a while now, though, I have not been able to download anything about 40MB, and every time I attempt to do so, an "http Error: 403 Forbidden" pops up, telling me that the item is too large to be requested for download. I researched the error and that your ISP might have set a limit which would prevent you from being authorised from downloading larger files.

Did Blackberry put a limit on our downloads and, if so, why? Likewise, if it is an error on the part of Blackberry RIM, why have we not been informed, warned or notified? Most individuals who own Blackberries have purchased their Blackberry specifically for the convenient and UNCAPPED internet service, offered by Blackberry RIM. When this is feature is altered in anyway, loyal customers become very displeased. I believe that such a move on the part of Blackberry RIM will most likely result in the loss of both existing and prospective clients if the problem is not resolved.

Not simply over a download limitation but for the fact that none of the Blackberry mobile phone holders have been informed, warned or notified. I have seen many complaints of this specific "http Error: 403 Forbidden" by many Blackberry owners all over all sorts of websites and am shocked that nothing had been done about it already. I sincerely hope that someone with diligence, competence and efficiency recieves my complaint so that a potential problem for Blackberry RIM can be avoided.

My experience with Rogers Telephone Service today in regards to my blackberry 9700. I upgraded to the most recent version of blackberry software a few days ago, since this update, my phone battery drains 3x faster than normal resulting in me charging my phone at noon and again in the evening and then a 3rd time overnight.... I also have been receiving text/voicemail text messages hours (up to 12+) after people have sent them...So I go to a rogers store at st. vital mall and the guy doesn't do anything, just writes down a number for me to call (TECH SUPPORT)...FANTASTIC

So i call the number, After trying several times to navigate through their automated voice options i finally speak to an operator (she helps me out by telling me the following: 1) I have to DOWNGRADE to the lower version i previously had due to the fact that the latest version my phone can't handle...sweeeeett. 2) I then have to turn off my phone after our phone call, take out the battery, let it rest for 2 minutes while she resets my network...fine, so I do that.)

She then sends me an email telling me how to DOWNGRADE my version of blackberry...ok sounds good, So i follow the instructions in the email and low and behold, when i have downgraded, i have lost all of my contacts as well as all of my bbm contacts...AREEEE YOOUUU F-IINNGGG KIIDDIIINNNGGGGG MMEE BLLACKKKBBERRYYYY)....I am getting an iphone, I BETTER BE either allowed to cancel my contract free of charge after this terrible experience...feel free to comment oh and if everyone would be so kind to text me their number and say who it is...that would be just peachy lol (my pin also is XXXXXXXX) PLEASE RE-ADD ME)...JESUS

I got my Blackberry curve 8520 in the month of may, fist it stalled and I could not use it, gave it in at Vodacom, waited for 3weeks and got it back, 1 mouth after that the phone started to just go off by it self all the time till it didn't turn on again, whent in again for 5weeks and they gave me a new phone, the same day I got the new one my screen go all white, its just working if its on charge, if I plug it out, it goes all white again and aim not, not, not happy because iam paying every mouth for a phone I don't even realy have! Don't want the Curve 8520 anymore and i where a big blackberry fan, but how can I be again if it just go on and on and on like that all the time??? You guys tell me???