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Based on 59 Complaints
Contact Budget Inn Corporate
Toll free phone number: 1-800-780-5733The name Budget Inn is one of the largest low cost hotel, flight, car rental business names. It has become an online travel agency with over 700 inns in 46 states. Although Budget Inn, in name, has been around since the 1960’s some references say it started in 2001.
The totally automated “central reservations” 1-800-780-5733 never connects to a person and according to loopnet.com there are over 263 Budget Inns available for sale. The Sales Desk 1-877-477-8592 is automated as well.
Without any social media presence or customer support information this appears to be a locally inn-by-inn managed business.
Experienced poor service? File a complaint here!
Budget Inn Contact Information
Report complaints to corporate and get satisfactionBudget Inn headquarters address
- El Cerrito, CA 94530
Company website
1-800 phone number
1-800-780-5733Support email address
contactus@budgetinn.comBetter Business Bureau rating
A-Customer service hours
Monday-Friday, 9am-5pm
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Top Budget Inn Complaints
Browse more than 59 reviews submitted so far
I rented a room out for one week. I'm on day 2 of my stay and this night I pulled the blankets out to find rodent droppings all over the pillow and sheets. I called reception who then came to my room, slammed the replacement sheets on the dresser, and then proceed to yell at me for calling the office about it. She told me to leave at check-out which is at 11am. After she left I saw a mouse run across the floor behind the desk and dresser. I do not have the pictures of the droppings physically on the bedding itself, but below I have attached photos of the droppings in the box spring
I paid for a week service at this motel being Not able to sleep because of the Neighbor loud music all day and night I work in the morning and some nights my room is 171 and room 173 is very loud with music Then go to the Front Desk to Talk to someone and They was being very rude to this is the second time I tried to get help from the Front desk people who totally Rude as Hell I paid for a room on the 9/5/2023 which was Tuesday On Wednesday night loud next day Louder went to the office they keep eating their food and turn back around Didn't get NO responds Here it's is Friday 9/8/2023 same shit have to be at work in the morning I will be in the office first thing in the morning to see Tobe moved or my money back for 4 days
cockroachs , no safety chain, no coat hangers or phone, radio, table, tissues, bath mat, hand towels, ice mach., rack sheet, clock, tv sucked, etc. worked hotels for 37 years.. bad!!!!
WE HAVE CALLED 11 TIMES IN 45 MINUTES FOR THE FRONT DESK TO SEE AVAILABILITY AND NOONE HAS EVER ANSWERED THE PHONE; YOUR COMPLAINT CENTER ALSO TRIED TO CALL AND NOONE ANSWERED THE PHONE FOR THEM EITHER. THE NUMBER IS SUPPOSED TO BE 636-639-1987.
I SUGGEST YOU FIRE THE PERSON WHO IS SUPPOSED TO BE AT THE FRONT DESK! WE CHOSE ANOTHER HOTEL.
I was racially discriminated by desk clerk in Gillette WY on Friday July 12.
The clerk failed to provide valid reason for taking copy of my ID...Refused to rent room to disabled spouse with service dog after confirming on blue tooth call.After lengthy discussion refused to call manager and admitted was mad because I spoke to fast then I spoke to slow. As was blue tooth call was over head by witness. Handicapped access was blocked off.Several smokers in front of only entrance had to pass within inches and less than 4 feet from door
Clerk got real quite when started filming with cell phone.
Thanks Dan
My fiancee paid for a week in advance plus an extra $70 for his dog. He was evicted after 2 nights for having her, who is a service dog. He has epilepsy and mental problems. He even offered to pay for her again but was refused. He was then threatened and forced off the property. Worse, he was called a retard, having ADHD and dyslexia this upset him very much. He was given $120 back but really needed the room and now has to try to find a new one. The owner should be penalized, he is rude and refused to give his name, as I spoke to him over the phone several times for explanation and each time he hung up.
Stayed at budget in in Gonzales Texas Building is old But their customer service is awesome Tracey what a great great lady and budget in should be proud of her and should model the way she works with the public thank you
Manger was rude when asked for another room he flicked me off like I did not matter. I was unsatisfied with service And he refused to give my money back amd called the authorize. I am a fair man however this was not right how I was treated. Madison , Al. Madison Blvd. I rate this hotel a 0.
I couldn't believe how rude and disrespectful the owners were. I felt like it was a Budget inn prison. He harassed a patron and was a nosey pain. The owner should be replaced with a better human being. He is scum. I will never recommend that place. I ended up leaving and sleeping in my car because of them . I am 68 and have stayed in motels over 500 times.This was the worst proprietor ever.
My daughter and her family checked into Budget Inn Sanford Florida. Both rooms were filthy dirty, one of the rooms bed was not even made. Dirty bed linen was balled up and sitting in a chair in the hotel room. The family that checked in after us came running out of their rooms saying hell no, there are bed bugs. Needless to say we checked back out immediately. Evan, the gentleman at the desk was very quick to give me the refund. However, the money doesn't go right back to my credit card, so therefore it put me out $150. We drove down about 15 miles to a Marriott. This experience wasn't what we wanted after a long flight here
The Caldwell location is maintained very poorly. After we checked in at 8:30 pm we noticed that the refrigerator was not working. We had to call to get it replaced. Although they said it was nonsmoking the smoke smell lingered. The toilet kept flushing itself. The toilet floor was unbearable. The light bulb was not working and the maintenance guy could not find a way to go behind the bed to replace. At 11 pm I complained and they said they could move us into a different room. That is a joke when my spouse was tired and went to bed they wanted to move us. Please shut this place. Not worth the money. We want a refund
We found blood on our sheets at the budget inn host NAU location. We didn’t even sleep in the room because it was absolutely disgusting. We paid for a room that we didn’t even get to stay in and did not get our money back. Will never be staying again.
Staff entering rooms while guests are gone. Housekeeping never cleaning rooms when scheduled but days later when guess are never there. Staff are cussing out guess, being unprofessional. Staff is stealing money at cash register. All staff is kin to Management and living in hotel, as well as partying with guess during business hours. Allowed guess to work here to lower room fees. Staff doing drugs on property while on duty, All things done are also known by Management also.
I had a two night reservation for 4/25 and 4/26/19 at Carlisle Budget Inn 1125 Harrisburg Pike Carlisle PA. 17013... My experience their was Horrible. (1) I check in and the first thing I experience was a Very long screw was installed on the entrance door that cut my fingers on. (2) The room smelt musty so when I opened the window to get fresh air into the room their was absolutely no screen on the window ! (3) I went to take my medical pills and then their was no cup or glass to take water with for my medications. (4) I then thought about taking a shower, I discovered that there was No Soap in the bathroom what so ever. (5) The most gross is when I observed LARGE clumps of human hair in the corners of the bathroom.. It was discussting !!! I photographed this with my cell phone camera.. After this I did not go back to the room for the second night..! I could not sleep there again the second night.. Nor did I get much sleep the first night after experiencing these conditions !!
I Desire Full Reinbursement of my moneyies PAID..$305.18 !!!
The Budget Inn in Neddles Ca should be fumigated and burned.
I won’t go into details, as there are to many issues, I will say that I was in the Hotel business for over thirty years and never stayed in a worst property.
The franchise should be yanked ASAP, and the regional manager put into a less damaging position.
I’ll never stay in a Budget in again
David Noll
406 930 1608
Danville, Viginia. Budget inn. I got a room at the budget inn and was first greeted at my room by two crsck heads. upon entering my room, i found extensive cigarette burns in the blankets on the bed. The walls were full of holes and white spackle. the shower curtain rod was not attached to the shower, the sink in the bathroom was bary attached to the wall, the bathroom was so disgusting that i could not shower or even sit on the toilet seat. Totally disgusting. You budget inn CEOs should all be fired for running a business like this. ill sleep in my car before o ever stay in another budget inn.
On a recent trip to Florida with my daughter, we stayed at the Budget in Jasper, FL.
It was the worst experience I have ever had with lodging.
The first room we were given was filthy! Stains dirt, dust and stains on just about everything from bedding to bathroon. We did not touch the room, as it was obvious that something was very wrong.
They're was only 1 double bed, the other one was ripped off the wall and was absent. The headboard remained on the wall, but that was it. That along with the odor and filth made me return to the office to get a new room.
The worker has no idea what room was what, and where to put us. Finally, she gave me a key to another room and we went to it.
This room had a horrible odor, not just smoke but nasty. Although it did have both beds, and since we were exhausted, after driving 12 hrs, we slept a on top of the bedding, because everything was dirty. We really didn't get rest, but daylight came and we had no towels to clean up with. I had to go to the office to request some, as the phone didn't work. The worker said she wasn't sure where they were, but would try to find some. That was concerning, but we just wanted to get out of there. She brought a couple towels, that were also nasty, and we left. I was so angry that I just paid over $75.00 to stay in the most awful place id ever been in my life. I was also afraid for our safety, as the door lock was not working , and the hook was the only way to keep the door somewhat closed. I am requesting my money back, and for your company to attend to this horrible Budget Inn. It does have you're name on it, and if this were my company Id be horrified to hear this. Please contact me, and let me know how you plan to compensate me for this unbelievable stay at your inn.
Very Upset
Elisabeth Pauli.
On Monday, April 8th at 2:15am I arrived at the Williamsburg Kentucky location after a full day's travel from Florida- heading to northwest Ohio.
I was assigned Room 105. I have been in the hospitality industry for over 25 years and was shocked at just how vulgar and unkempt this property was!! The overall presentation including maintenance and fixtures were outdated and less than poor. I was afraid to pull back the covers on the bed for fear of what I'd find! There was a very loud tweeting/chirping noise which I can only assume was a bird's nest by the door. The walls were paper thin so I could hear *every* noise. I could not sleep so after approximately 3 hours, I decided just to leave and continue my journey. I then noticed signage on the bathroom wall that stated that the room rate for 1 person was $34.99. At the desk, I paid cash and was charged $54!!!! This is outrageous. I quickly turned in my key and left. I am tempted to contact the local Better Business Bureau as well as the Board of Health. I was scammed out of $20 "and" had an awful stay. I cannot stress just how abominable this property is. I fully expect you to amend this immediately.
Ryan Mahaffey
803 Glenwood Rd #5
Rossford OH 43460
ryjoma@hotmail.com
(419) 344-6887
Twitter: @ryran75
My experience difficulties and does not fit my expectation of what a hotel should look like. at a 65 dollar a night hotel room it was filthy blood leakage on sinks and toilets thinking about reporting to osha. I am a hotel maid myself if this paducah ky motel is low on staffing I and my cousin are willing to help with housekeeping needs we just completed our new hotel and cleaning rooms for our boss in order to re open travel lodge in metropolis Il also we work daily for red roof these hotels will reference for us tonight I am requesting a refund of money brings facts can't get good night's sleep nor ice water for hair in bucket or even take a bath for nasty tubs can't eat at table or cook in the microwave this upsets me our hotels are cleaner and cheaper rated this price the maids should n can do better heck the mirrors and all pictures smeared and nasty
The establishment is infested with fleas, my body is covered in flea bites, I called to get my receipt emailed to me and her exact words were “ma’am i’ve already given you a receipt what did you do with the one I gave you “ ........ and acted as if she couldn’t send it to me ! I called corporate and at first they tried to make me feel like I didn’t know which hotel I stayed in, also after all of that he told me I can’t file a complaint with them , SO WHAT EXACTLY IS THE POINT OF CORPORATE IF THEY DONT WANT TO KNOW HOW DISGUSTING THEIR EMPLOYEES AND ESTABLISHMENT IS! AND I AM SERIOUSLY DECIDING ON WHETHER I SHOULD SUE !
i checked in at 3:00 AM AND shortly after was being bit by bugs so by 345 am I was trying to get the front desk to answer the bell and get my money back. she never answered ans i slept in my car. that is all the money i had and couldnt even stay in the room. please refund my moeny for my 45 minute stay. thank you
billie westenhaver
They charge my card twice foe 1 night.Had to wait a week till i get my money back .Door lock me and wife in the room and we couldn't get my dominions when it arrived.The rooms are ran down and cost too much for 1 night .
i stayed at the budget inn in durant Oklahoma .I went in with some friends. well those friends stoled my identity used my id card to rent room and front desk didnt even make sure the id matched the person. also the room was nasty blood on bed .scum in toliet and the front desk kady was so rudeshe gave out 4 cards to get in room to who ever asked for one.
This the worst place ever. Full of druggies and crackheads and the lady at the front desk is on crack. She will take your deposit and say you dont get one back when you leave. She makes you believe you smoked in th is ro ok m and then says you have to leave and never come back.
There service sucks at wentzville mo Budget Inn I left and called a friend that was there two hours after I left I left my hair straightener and my blow dryer and when I called it was already gone and they didn't know were it went they r theives they have no manners they r very rude they raise there prices on the rooms every time we go back there there contenital breakfast is not a contenital it is dry donuts they need to have a better breakfast my ceiling was falling in they didn't do shit about it they tried to tell me that 295 a week for 3 people and one bed don't think so if I don't get this settled with u all I'm calling the better business bureau on this business because i think I should get compensated on this because I went there tonight to get a room tonight and they wanted to charge me 75 for a night i told them I wasn't paying that and they toldme andto never come back leave and too think these prices ridiculous because it should be if u get a room at midnight or at 1 in the morning u should have at least until 2 instead of 11:00 these places r robbing people and I will get a lawyer on this too because if u all don't do something about it my lawyer will be contacting u all have a nice day and thanks
I just made one the other day but forgot to put this in there I have been here since Sept of last year off and on but last month in Feb I was here left a expensive hair straightener and a hair dryer behind the bathroom door hanging called a friend of mine that was staying here just a couple hours after I left and they done been in there and took it because my friend said they said they didn't know we're it was they r supposed to hold stuff that they find like that for 30 days if the owner don't retrieve it then they can do wat ever they want with it right well not here at the wentzville mo bugetinn they keep it of throw it away or give it too somebody and March 1st my son came too stay and they raised my rent 295 a week from 275 which that's fine but I only had one bed so I had my friend that works here from time too time put me in a room with 2 beds and I got into with the people that is running it because they said 295 for 3 people is for one bed only it's 315 if I want 2 beds a week and I told them I was not paying that so they r making me move to a room with one bed fit me my son and my fiancee I do not think that is right I told them I was making a complaint and they said u can leave then I said I'm not going anywhere I paid for a week please contact me back about this please
There maid does not clean the rooms like they should be I have a whole in my ceiling were it has been leaking for a couple of weeks won't do nothing about it I pay 65 dollars a night I r 300 a week they r rude they charge wat ever they want they don't have a contenital breakfast a dry donut and john Wayne coffee they won't move me to down stairs unless I pay more money these room r gross and nasty and got cock roaches I think the health department or someone needs to come look at this place they have right having a place like this because they r very rude to people this wat I put up with and they raise there nightly fee on the weekends too and I don't think us right this is winter they shouldn't be 65 a night or 300 a week they r not worth that much maybe 40 or 45 a night would be reasonable u can't even swim because it's to cold out in the hallway we're the pool is so I don't think we should be paying this much at all something needs to be done about this thank u
ready to get in the bed and pulled back the sheets and needles drop down from the bed onto my foot and floor seems to me i think one stuck me me immediately rushed out the door to mgmt and they came removed the needles and said we could sleep in other bed when i pulled back the sheets it appeared to look unclean ask for them to give me more sheets right now my leg i hurts happened. Close to 8:00 Arizona time. Called cooperate number explaned to customer servive. 1-800 number they hung up on me Im really upset and scared this has happen happen. I will have nightmares and pray to God I'm not infected with anything whole experience is horrifying.
This people expect their rent and deposit right away .. They take over a month to give you your deposit . I checked out on December,24,2019 it's January 29 2019 and still no check .. I call everyday to check ..The staff like Kenny is really rude . I feel if I did call everyday they wouldn't have forgot about my deposit. So now when I call they transfer me to Kenny and his got a really bad attitude and basically tells me to stop calling. He even says I call 4times a week and I should stop . What an asshole
If you did your job right then I wouldnt have to call
I complained to Booking.com over this property..and asked them if they ever visited any of these properties. Not sure if this is part of your chain / franchise or not...if it is you need to take action.. In one word....DUMP! Broken down, filthy dirty. I have never ever stayed at a property is this state of dis-repair. I felt sorry for the staff who were very helpful....and trying to make this property work....It is also being used as an extended stay facility...so there are children all over the place, and noise. Many strange people hanging around at night. I did not feel safe....I did not unpack..kept all my gear in the trunk of my car. I booked for 14 days...left after 2 days.
First the staff was horribly rude, instead of working they hang out with friends that are just sitting around the lobby. Second I reserved a king bed and was told other reservations came before mine and I was down graded to a full. Even though I made my reservations on the hotels website and it said there was 3 king available. There is no ac in my room only fan setting and heat. No hot water in the shower. Dust everywhere and cobwebs on the wall. Moved some things and found bugs. There was hair and food in the sink. The toilet paper hadn’t been changed. Chipped paint all over the floor. Just disgusting! What are they charging customers for!? Bad service dirty rooms cold showers and no ac in a hotel room on Florida ?! This place is a joke!
The room was absolutely disgusting! First off the lobby was locked when we arrived to check in, we had to converse through a glass window, not very appealing or safe! This should have been my first clue something wasn't right. The room had dead bugs all over the floor, we found live bugs in the sink and the tub. The room had a very bad odor, it smelled like musty bleach, we both ended up with a severe headache the next morning. There was at least a one inch gap at the bottom of the door, making every noise echo in the room. You could hear every person outside, every car, every noise! The room was very sparse, there was no luggage rack, no dresser, only a table with the tv on it and a rolling chair, the fridge with a small microwave on top of it, that's it! Where are you supposed to put your luggage, on the floor? the pictures on the internet are very deceiving, they show an easy chair and one even shows a couch. There were neither of these in that room. There was no shampoo or conditioner or kleenex. Sunday morning at 7:30 a.m., someone on the other side of the wall started drilling. When we inquired about it, the manager said they had hired painters to do some renovating and she couldn't control what time they were working. Seriously, 7:30 a.m. on a Sunday morning! We did talk to the manager the next morning, made our complaints known, she never apologized for the condition of the room or the painters. She said she could not refund any of our money for the next 4 nights either. We just left, totally disgusted and sick with headaches. In talking to family during that day on Sunday (we were in Florida to visit our very sick aunt), they said don't stay at the Budget Inn, they were recently in the news for having bed bugs and a known criminal staying there. Real comforting! Made my decision to not go back even easier. In the meantime we booked 4 nights at the Days Inn in Port Charlotte, not as close to our aunts location, but definitely 100% improvement. I contacted Hotels.com through which we had booked the hotel for the 5 nights. Told them of the issues. The gentleman I talked to contacted the Budget Inn in North Port, but was unable to talk to the person over the Manager as he was not answering his phone. He gave me his name and number and asked if I was comfortable contacting him on my own. I tried the next day but only got a voice mail. I tried then the next day and finally was able to reach Devon, which he said he would check out my complaints, was even at the hotel that day, and would call me back in an hour. I waited two hours and I called him back. He apologized, said he forgot to call me back (good for business!) but said that he was unable to do anything for me. He said the only thing they could do is the people that ran the hotel in North Port would take care of me if I wanted to stay there again. Really, why would I go back to a smelly, nasty, bug infested, unsafe place, even for free! We do travel quite a bit and have belonged to hotels.com for quite some time and would have to say I have never, ever had such a bad experience with a hotel as I did with the Budget Inn, North Port. I have also warned all of my family and friends that may travel to Florida to visit this Aunt not to stay there. If you want to contact me, I can provide any additional information you may need. Thank you for taking the time to read this complaint. I cannot attach an image to my complaint as I didn't take any pictures.
while my fiance and I had stayed at the budget inn in Troy ohio on the dates of November 5th & 6th. one of the management personell had blantly walked into our room at approximately 10:30am both mornings without warning my fiance was just getting out of the shower and as well for me i was in the process of getting dressed. very unprofessional and this matter should be taken seriously... sincerely Mr. Rhodes
We stayed at the Budget Inn at 4111 Crain Hwy., Upper Marlboro, Md. 20772 on August 26, 2018. To say we were disappointed would be an understatement. The rugs were so disgusting that we were afraid to take off our shoes. The bathroom wasn’t much better. We wouldn’t use it except to brush our teeth and potty. The room had a kitchenette at one time, but no sink, just the whole, the cabinets were falling down and the fridge was disgusting. Neither of us slept that night and had towels on the pillows. We were up and out of there by 3:30 in the morning. I would in no way ever recommend this Inn to anyone and would be embarrassed to tell anyone we stayed there. It was late at night and sent on a detour from 95. Had no idea where we were, hungry and tiered so we stopped at our he only place we found. What a big mistake!
Thank you for listening and I would suggest that you send someone to visit this location. I know I wouldn’t want my name on that sign!
PS: I don’t think I would even give it 1star!!!
To whom it may concern;
Hello, I am not ordinarily a complainer, but I believe I can not let the incredibly poor establishment I stayed in overnight on July 18th, 2018 go by the wayside without sharing this information. It was the most horrid situation I have ever found myself in in my 71 years of being on this earth.
For starters, the good part was that the person that waited on me at the desk, was pleasant. He gave me direction to the rear of the building that was the beginning of the nightmare.
1. The room, 107 was located on a corner of the building with no parking stalls in front of the room. Therefore my belongings needed to be carried to the room.
2. After entering the room, the first indication, of things being array was the smell, not a pleasant one. what was it? I can only guess.
3. There were no towels, washcloths soap, toiletries of any kind. If there had been I would of still chosen not to step into the filthy dirty shower.
4. After a 12 hour day on the road traveling across country to my home, I was more than exhausted from my day of travel. Budget Inn was the first Motel I saw when exiting into Topeka, KS. I had stayed at a Budget Inn the night before in Tucumcari, NM, and it was the complete opposite. Well maintained!
5. Then there was the fact of pulling back the bedspread and getting ready to rest for the night. The most shocking, gross, disappointing and disgusting next view was dirty, smelly, stained bedding, including the pillow. Even my pets did not know what to do. They demonstrated fear. Of course by this time it was dark and I could not go any further to find another place. I have Macular Degeneration. (poor night vision).
6. I had to lie down as I have multiple health issues including Severe Osteoporosis. (Brittle Bones) I did not undress for bed into my pajamas as I was concerned I may have to get out in the middle of the night. Even left my shoes on.
7. There was also a very old television in the room, nonfunctional and only showed snow.
8. When I went outside in early a.m., the first thing I saw was dogs wandering loose around and in the nearby open smelly dumpster.
Please look into this establishment and don't continue to allow the general public to rent here. It's a disgrace and corporate should be ashamed to charge people to stay here.
Sincerely,
Elizabeth A. Jones
16 E Water St, 118
Montello, WI. 53949
Manager cussed and swore at me because our key didnt work. They didnt work for her either. Will never stay there again in grand forks
on 7/1/18 i rented a room from your barstow budget inn 1111 e main st barstow california i stayed one night it was a none smokeing room it was me and a friend stayed we both smoke but went to my car when we smoked when i went to check out the guy working the counter made a mad dash to our room and came back saying some one had smoked in the bathroom no one smoked in that room he took me to the room to the bahroom pointed at toliot and saed right here ican smell it well he was as full of shit as that toliot was 5 minutes earlier we opened the window to air it out he seen window open and assumed some one did the smell was still there so if anyone did you couldnt have smelled smoke no one smoked in that room he just wanted rip me off for extra $100 there was no reasoning with him he wanted my $100 plain to see if this is the way your people treat guest i will never stay at budget inn again and will none of my frinds iam reporting this to the bbb and to let people know what rip off budget in is all the rip off reports on the internet
I made reservations at Budget Inn in St. Robert, MO for July 31 through Aug 3, 2018 and I needed to make a change and I called the Budget Inn to make the change. I spoke with a man who had an accent and when I told him what I wanted he said"I don't have time to deal with that. Go on line and make the changes." I did and I cancelled my reservations and I booked with another motel. I don't appreciate being talked to in that manner.
I had a room in paseo Robles reserved for a wedding, and had a family emergency, a dying family member and asked if I could be refunded due the unfortunate circumstances and was denied. The cold hearted owner was not understanding or accommodating and in a terrible time I am so disgusted with their customer service.
My wife and I were in the process of moving to Stockton CA and made a reservation through Hotel.com. We arrived at the motel (Budget Inn and Suites on Hammer rd in Stockton, and found 1st the manager put us in a room on the 2d floor ( my Wife was VERY clear that we are disabled and require GROUND FLOOR. The manager became "less than friendly and gave us room 108. The ONLY good part of that room was that it WAS on the ground floor. It had NOT been cleaned and smelled of old food "rotting" and mildew and mold. When I went back to the manager (his sign said within 20 minutes to complain, I was there in 10 minutes), the manger said we could just leave. Since I SAW him swipe my credit card I asked for a receipt, HE absolutely refused!!! My wife called the Hotel.com people, who agreed to give us back our money, however I called the Police because I KNEW he had swiped my credit card, who knows who has the acct # now? Further the Police came out and spoke with me and told us ( my Wife and Me ) that THAT motel was under constant Police surveillance because it was a Known "haven for drug dealers and prostitutes. AND YOUR CORPORATION WANTS THAT AS YOUR EXAMPLE? Don't even compare yourself to Motel 6, That's where we went to next, fabulous by comparison!!!!! If this manager releases or uses MY card number for so much as a stick of gum, so help me I will bring a lawsuit agaimst you so fast you won't have time to blink. I'll be watching to see how long this "motel" remains under the Budget Inn sign !!!!!!! VERY Sincerely Robert J McLaughlin
hello i stayed at budget inn express in paintsville kentucky and was pretty upset about my room the bathroom was not clean the walls had stuff on them from what it looked like and if i had to guess it is gross and nasty the toilet seat was nasty also the bed sheets and pillows were all stained up the a/c in my room didnt have a filter in it the towels are stained up the beds looked like someone had slept in them and then just made up not changed the shower curtain was dirty and so was the tub and the toilet dont want to flush after you use it and the put a light up in the middle of the room and wired it into the only lap in the room so if you turn the lamp off to get the light to go off and then you are left sitting in the dark and im here from Saturday till Monday and the people that i guess own it and working the front desk dont really care you pay to rent a room and have to pay $10 on top of the room fee and a deposit if i would have know it was going to be like this i wouldn't have stayed here and there wireless internet is very poor im 4 rooms away from the main office and if i put my laptop on the desk i lose internet its sad
My wife and I stayed at your Budget Inn at 3200 S. Orlando Dr, Sanford, Fl 32773 from 02/05/2018 and checked out at 11 am on 02/08/2018 for a total of 4 days. (Monday night thru Thursday night) We were in room #217. The bathroom ventilator did not work and halfway through our stay, the air conditioner quit working in the middle of the night and we requested to be moved to another room. My wife and I both have heart conditions and are in our 60's. The night manager (finally) agreed to give us another room. This was room #207, which was completely on the other side of the building. Not only did he not offer any help in moving our belongings, but he actually had the gall to call us and ask if we could hurry it up because he was getting noise complaints that he said was us moving to the new room. I assure you, we were being as quiet as we could possibly could be. We were not angry at the time and were glad to get a room with a working A.C. The night manager (a gentleman with a middle eastern accent and I only refer to this for identification purposes) gave me 1 key/card to room 207 and I gave him back the 2 keys/cards to room 217. The card to room 207 worked 1 time and would not open the door anymore after that. Rather than bother the management anymore, we simply made sure one of us remained in the room or we left the door slightly open in order to not get locked out. We have stayed at Budget Inns in the past, with no unpleasant experiences. The attitude of the management and condition of this Budget Inn is shameful. When we checked out, it was on time and the 1 key was returned. We did no damage to the rooms and we don't smoke. Now we see an additional unexplained $50 charge to my credit/debit card. Thank you, Webb Brewer.
When we first arrived at Budget Inn the manager told us it would be a different (much higher) price than first said said on phone. We get in the room and we found that the cieling leaked, there was mold under table. We asked for a room change and the owner said that the leak would stop. We told him our 9yr old daughter would get sick from mold and he said sorry he couldn't do anything about it. There were no other rooms. A week later he's trying to kick us out. What do we do?
This is the nastiest motel I have EVER been in! There is blood splattered all over the walls from people shooting up, it is dirty and nasty! I was greeted by a cockroach when I entered the room, I have been unable to sleep one second because of the filth! The lampshades are falling apart. I have taken pictures because the filth is shit unreal and no one will believe the extent unless they see the pictures!
Came back to my room 239 approximately 5:30 pm and to our surprise our room was not cleaned. Beds were not changed and made, dirty towels were still on the floor in a pile and garbage was sitting in our room for 2 days. I saw a guy on our floor vacuuming an empty room, i asked him if we can get towels and he said he didn't know he's in this room now.. Really. Then after that, we went to front office to get towels and to find out why our room wasn't cleaned and the lady at the front desk said she couldn't tell us and she said the person who does overnighters he picks and chooses what rms he wanted to clean. They send a guy up knocks on the door and tells me that i had to remove my garbage and gave us one towel, one hand towel and a wash cloth. I paid for 4 night stay and maintaining the rooms very poor service. The lady in the front office very honest and she didn't understand why either. Very honest and tries to find out why.
No Dont get no stars when you get sent to three different rooms with a can of Roach spray we have a problem Please Contact (704) 775-0193 or ill contact Better Business Bureau!!! Have a Good Day
Stayed at your location in sevierville, tn. Was charged 70.00 for ONE NIGHT. Had NO hot water, horrible dim lighting, roaches and other bugs crawling everywhere, cable on TV would come loose. HORRIBLE EXPERIENCE!
No working light in bathroom or above sink, tub hasn't drained in 3 days. Pay 300$ a week and my family and i can't even take a shower. What exactly am i paying for?
My husband and I are traveling and we stopped in Laytonville Calf on hwy 101 to get a room from budget inn. We've never had a problem before at a budget inn until now. I am disabled and I travel with a service dog that is federally registered. When my husband signed into the room, he informed her of the dog she then told him there was a $50 deposit required. He then informed her it was against the law to charge for a service animal. She told him she didn't care what the law was and this was her policy and if we didn't like it we could leave. It was 11:00pm and unfortunately there was nothing else available or trust me we would have.
My husband paid the demanded amount and we stayed the night. When we got up this morning they would not check us out until they inspected the room, her husband then came to the room and walked through checking the closet, bathroom, tub, walls, carpet, bed and even checked the windows and looked up at the ceiling! My husband and I are 57 and 65 years old and not likely to destroy a room. We will not be staying in a budget inn again and will be informing the federal registry to take further actions in regards to my service animal.
Checked in at Budget Inn in Durant, Oklahoma went to room. The room was dirty and smelt bad. Bedspread and sheets were dirty. Roaches in room immediately, so I went to the office and checked out. So called refrigerator dirty with frozen over freezer. Used my credit card lady said my card would not be charged and manger would have to cancel credit on Monday this was a Friday afternoon. I asked the name of the Manger lady said they do not give out this information. I would need to call back Monday. My concern is that I will be charged for the two nights. Don't even rate a one star for customer service.
Crisfield budget inn is not clean. In all there was black dust I wiped; light hung up broke with black tape: dangerous hazard beside the window; not well kept; I have pics can you give me email address so I will send you can see. They don't use pesticide kills mosquitos I itched. I showed my AARP they don't give me discount. Friend my sister and I are seniors. Beds don't protect bugs by bed covers. I smell old smell inside. I ringed and waited pretty long. Budget corporate needs investigation on it's conditions and environment. The address is Crisfield budget inn 127 North Somerset, Crisfield MD 21817
Customer service by Budget Inn is terrible I have never felt more unwelcome in a hotel in my life and I stayed in a lot of hotels. I will never stay or recommend anyone to stay at the one on hammer lane in stockton California. I hope I wasn't treated badly because of my race. They tried to make me feel like they was doing me a favor by letting me stay at their hotel. I respectfully asked for my money back and went to a different hotel.
My complaint is that the owner or manager at your Richlands and Claypool Hill Va. location is very rude. I called to see if he was hiring for front desk and he told me to get off my rear and go look for a job. Then he says that he isn't trying to be rude and yes he was. How this place stays in business I have no clue. I worked for Holiday Inn Express for 8 years a company bigger then yours and I have never in my entire life been spoken too like that.
I was a guest at the Budget Inn in Okeechoobee Fl Saturday night August 20th. When I went to pay for another night and ask for more towels. The lady at the front desk asked the man that is remodeling the hotel to get them for me. As he was handing me the towels his girlfriend came in and was verbally attacked. She started calling me names and throwing things. I called the police. They took her home, which was great for me. But I went to the front desk to make sure that she wasn't coming back and the guy who came into the office with his wife. Told me that he didn't want me at the hotel.
Mind you I did nothing wrong. I was just making sure that she wasn't coming back. He wasn't even there when any of this happened. He had his wife refund my money for the 2 nights. I felt it was a great injustice as I did nothing wrong and to kick me out of the hotel. As a paying guest infuriates me. I had to wait for my boyfriend to get there but the guy at the front desk didn't care he told me to leave and it didn't matter if I had a ride.
It's a fraud motel and worst place ever. I want to complain to the corporate officials so that it will be closed. I canceled my stay and they refunded me and then after a week they charged me again. When I called the front desk, they are very rude and behaved like did not matter. Please stop scammers. This was the Budget Inn Austin, TX.
I stayed at the budget inn numerous times some times for months and one day me and my fiance just paid a week and went back to room no hot water no electricity bed bugs that they refused to do anything about.and the week was like that with two days comped for inconvenience and. Pay time comes for following week and they expect payment? I contacted city inspector who is also on my side and management. Threatened me I have all this on film and was put out got other patrons to watch me and my fiance belongings till we found a place.
Came back two days later and the fellow and young lady I got to watch our stuff said acting management said they would kick them out of they held our stuff so she told the couple to put our belongings outside so they did. I called police every thing was verified and they and city inspector said that they would go to court as well I have all evidence and witness's Completely dissatisfied.
We, me, my dad and step-mother, stayed at the Budget Inn at El Reno, OK. We were all attacked by bed bugs. When my dad called the hotel he was told, "We do not have bed bugs. We check every 15 days." and then the woman on the phone hung up on my dad. The room was in very poor condition with blood stains on the curtain that was hanging off the curtain rod. I have pictures of the condition of the room and of our bed bug bites. Also, I have the paperwork from my ER visit and my parents visits for their doctors along with prescription information.
Just like the old adage says: "you get what you pay for." Well, I got a good deal at Budget Inn and Suites and that's because it was the worst hotel experience in my life. The rooms were ill-kept, the staff was rude, and the place overall just looked dingy and unbecoming. It's worth it to pay a little more and stay some place nicer. Preferably with a clean bathroom and nice staff.
Stayed at the Budget Inn for a tounament competition. Most of the people participating stayed at the Budget Inn as well so we all got a group deal... or so we thought. They were over-booked and understaffed. I requested a King bed for me and my lady friend, and when we checked-in they said that they only had rooms with 2 queens available and that's it. Well, we got the room–making sure that it was smoke-free–only to walk into the room and it reaked with smoke. 2 lamps didn't work, we were only allowed two towels at a time. After my lady friend took a shower, she had to the give the attendant one of her used ones in order for me to get a clean one. When asking the front desk for anything, it took so long for them to reply or help. Will not be going back there again.
I paid for a week service at this motel being Not able to sleep because of the Neighbor loud music all day and night I work in the morning and some nights my room is 171 and room 173 is very loud with music Then go to the Front Desk to Talk to someone and They was being very rude to this is the second time I tried to get help from the Front desk people who totally Rude as Hell I paid for a room on the 9/5/2023 which was Tuesday On Wednesday night loud next day Louder went to the office they keep eating their food and turn back around Didn't get NO responds Here it's is Friday 9/8/2023 same shit have to be at work in the morning I will be in the office first thing in the morning to see Tobe moved or my money back for 4 days
cockroachs , no safety chain, no coat hangers or phone, radio, table, tissues, bath mat, hand towels, ice mach., rack sheet, clock, tv sucked, etc. worked hotels for 37 years.. bad!!!!
WE HAVE CALLED 11 TIMES IN 45 MINUTES FOR THE FRONT DESK TO SEE AVAILABILITY AND NOONE HAS EVER ANSWERED THE PHONE; YOUR COMPLAINT CENTER ALSO TRIED TO CALL AND NOONE ANSWERED THE PHONE FOR THEM EITHER. THE NUMBER IS SUPPOSED TO BE 636-639-1987.
I SUGGEST YOU FIRE THE PERSON WHO IS SUPPOSED TO BE AT THE FRONT DESK! WE CHOSE ANOTHER HOTEL.
I was racially discriminated by desk clerk in Gillette WY on Friday July 12.
The clerk failed to provide valid reason for taking copy of my ID...Refused to rent room to disabled spouse with service dog after confirming on blue tooth call.After lengthy discussion refused to call manager and admitted was mad because I spoke to fast then I spoke to slow. As was blue tooth call was over head by witness. Handicapped access was blocked off.Several smokers in front of only entrance had to pass within inches and less than 4 feet from door
Clerk got real quite when started filming with cell phone.
Thanks Dan
My fiancee paid for a week in advance plus an extra $70 for his dog. He was evicted after 2 nights for having her, who is a service dog. He has epilepsy and mental problems. He even offered to pay for her again but was refused. He was then threatened and forced off the property. Worse, he was called a retard, having ADHD and dyslexia this upset him very much. He was given $120 back but really needed the room and now has to try to find a new one. The owner should be penalized, he is rude and refused to give his name, as I spoke to him over the phone several times for explanation and each time he hung up.
Stayed at budget in in Gonzales Texas Building is old But their customer service is awesome Tracey what a great great lady and budget in should be proud of her and should model the way she works with the public thank you
Manger was rude when asked for another room he flicked me off like I did not matter. I was unsatisfied with service And he refused to give my money back amd called the authorize. I am a fair man however this was not right how I was treated. Madison , Al. Madison Blvd. I rate this hotel a 0.
I couldn't believe how rude and disrespectful the owners were. I felt like it was a Budget inn prison. He harassed a patron and was a nosey pain. The owner should be replaced with a better human being. He is scum. I will never recommend that place. I ended up leaving and sleeping in my car because of them . I am 68 and have stayed in motels over 500 times.This was the worst proprietor ever.
My daughter and her family checked into Budget Inn Sanford Florida. Both rooms were filthy dirty, one of the rooms bed was not even made. Dirty bed linen was balled up and sitting in a chair in the hotel room. The family that checked in after us came running out of their rooms saying hell no, there are bed bugs. Needless to say we checked back out immediately. Evan, the gentleman at the desk was very quick to give me the refund. However, the money doesn't go right back to my credit card, so therefore it put me out $150. We drove down about 15 miles to a Marriott. This experience wasn't what we wanted after a long flight here
The Caldwell location is maintained very poorly. After we checked in at 8:30 pm we noticed that the refrigerator was not working. We had to call to get it replaced. Although they said it was nonsmoking the smoke smell lingered. The toilet kept flushing itself. The toilet floor was unbearable. The light bulb was not working and the maintenance guy could not find a way to go behind the bed to replace. At 11 pm I complained and they said they could move us into a different room. That is a joke when my spouse was tired and went to bed they wanted to move us. Please shut this place. Not worth the money. We want a refund
We found blood on our sheets at the budget inn host NAU location. We didn’t even sleep in the room because it was absolutely disgusting. We paid for a room that we didn’t even get to stay in and did not get our money back. Will never be staying again.
Staff entering rooms while guests are gone. Housekeeping never cleaning rooms when scheduled but days later when guess are never there. Staff are cussing out guess, being unprofessional. Staff is stealing money at cash register. All staff is kin to Management and living in hotel, as well as partying with guess during business hours. Allowed guess to work here to lower room fees. Staff doing drugs on property while on duty, All things done are also known by Management also.
I had a two night reservation for 4/25 and 4/26/19 at Carlisle Budget Inn 1125 Harrisburg Pike Carlisle PA. 17013... My experience their was Horrible. (1) I check in and the first thing I experience was a Very long screw was installed on the entrance door that cut my fingers on. (2) The room smelt musty so when I opened the window to get fresh air into the room their was absolutely no screen on the window ! (3) I went to take my medical pills and then their was no cup or glass to take water with for my medications. (4) I then thought about taking a shower, I discovered that there was No Soap in the bathroom what so ever. (5) The most gross is when I observed LARGE clumps of human hair in the corners of the bathroom.. It was discussting !!! I photographed this with my cell phone camera.. After this I did not go back to the room for the second night..! I could not sleep there again the second night.. Nor did I get much sleep the first night after experiencing these conditions !!
I Desire Full Reinbursement of my moneyies PAID..$305.18 !!!
The Budget Inn in Neddles Ca should be fumigated and burned.
I won’t go into details, as there are to many issues, I will say that I was in the Hotel business for over thirty years and never stayed in a worst property.
The franchise should be yanked ASAP, and the regional manager put into a less damaging position.
I’ll never stay in a Budget in again
David Noll
406 930 1608
Danville, Viginia. Budget inn. I got a room at the budget inn and was first greeted at my room by two crsck heads. upon entering my room, i found extensive cigarette burns in the blankets on the bed. The walls were full of holes and white spackle. the shower curtain rod was not attached to the shower, the sink in the bathroom was bary attached to the wall, the bathroom was so disgusting that i could not shower or even sit on the toilet seat. Totally disgusting. You budget inn CEOs should all be fired for running a business like this. ill sleep in my car before o ever stay in another budget inn.
On a recent trip to Florida with my daughter, we stayed at the Budget in Jasper, FL.
It was the worst experience I have ever had with lodging.
The first room we were given was filthy! Stains dirt, dust and stains on just about everything from bedding to bathroon. We did not touch the room, as it was obvious that something was very wrong.
They're was only 1 double bed, the other one was ripped off the wall and was absent. The headboard remained on the wall, but that was it. That along with the odor and filth made me return to the office to get a new room.
The worker has no idea what room was what, and where to put us. Finally, she gave me a key to another room and we went to it.
This room had a horrible odor, not just smoke but nasty. Although it did have both beds, and since we were exhausted, after driving 12 hrs, we slept a on top of the bedding, because everything was dirty. We really didn't get rest, but daylight came and we had no towels to clean up with. I had to go to the office to request some, as the phone didn't work. The worker said she wasn't sure where they were, but would try to find some. That was concerning, but we just wanted to get out of there. She brought a couple towels, that were also nasty, and we left. I was so angry that I just paid over $75.00 to stay in the most awful place id ever been in my life. I was also afraid for our safety, as the door lock was not working , and the hook was the only way to keep the door somewhat closed. I am requesting my money back, and for your company to attend to this horrible Budget Inn. It does have you're name on it, and if this were my company Id be horrified to hear this. Please contact me, and let me know how you plan to compensate me for this unbelievable stay at your inn.
Very Upset
Elisabeth Pauli.
On Monday, April 8th at 2:15am I arrived at the Williamsburg Kentucky location after a full day's travel from Florida- heading to northwest Ohio.
I was assigned Room 105. I have been in the hospitality industry for over 25 years and was shocked at just how vulgar and unkempt this property was!! The overall presentation including maintenance and fixtures were outdated and less than poor. I was afraid to pull back the covers on the bed for fear of what I'd find! There was a very loud tweeting/chirping noise which I can only assume was a bird's nest by the door. The walls were paper thin so I could hear *every* noise. I could not sleep so after approximately 3 hours, I decided just to leave and continue my journey. I then noticed signage on the bathroom wall that stated that the room rate for 1 person was $34.99. At the desk, I paid cash and was charged $54!!!! This is outrageous. I quickly turned in my key and left. I am tempted to contact the local Better Business Bureau as well as the Board of Health. I was scammed out of $20 "and" had an awful stay. I cannot stress just how abominable this property is. I fully expect you to amend this immediately.
Ryan Mahaffey
803 Glenwood Rd #5
Rossford OH 43460
ryjoma@hotmail.com
(419) 344-6887
Twitter: @ryran75
My experience difficulties and does not fit my expectation of what a hotel should look like. at a 65 dollar a night hotel room it was filthy blood leakage on sinks and toilets thinking about reporting to osha. I am a hotel maid myself if this paducah ky motel is low on staffing I and my cousin are willing to help with housekeeping needs we just completed our new hotel and cleaning rooms for our boss in order to re open travel lodge in metropolis Il also we work daily for red roof these hotels will reference for us tonight I am requesting a refund of money brings facts can't get good night's sleep nor ice water for hair in bucket or even take a bath for nasty tubs can't eat at table or cook in the microwave this upsets me our hotels are cleaner and cheaper rated this price the maids should n can do better heck the mirrors and all pictures smeared and nasty
The establishment is infested with fleas, my body is covered in flea bites, I called to get my receipt emailed to me and her exact words were “ma’am i’ve already given you a receipt what did you do with the one I gave you “ ........ and acted as if she couldn’t send it to me ! I called corporate and at first they tried to make me feel like I didn’t know which hotel I stayed in, also after all of that he told me I can’t file a complaint with them , SO WHAT EXACTLY IS THE POINT OF CORPORATE IF THEY DONT WANT TO KNOW HOW DISGUSTING THEIR EMPLOYEES AND ESTABLISHMENT IS! AND I AM SERIOUSLY DECIDING ON WHETHER I SHOULD SUE !
i checked in at 3:00 AM AND shortly after was being bit by bugs so by 345 am I was trying to get the front desk to answer the bell and get my money back. she never answered ans i slept in my car. that is all the money i had and couldnt even stay in the room. please refund my moeny for my 45 minute stay. thank you
billie westenhaver
They charge my card twice foe 1 night.Had to wait a week till i get my money back .Door lock me and wife in the room and we couldn't get my dominions when it arrived.The rooms are ran down and cost too much for 1 night .
i stayed at the budget inn in durant Oklahoma .I went in with some friends. well those friends stoled my identity used my id card to rent room and front desk didnt even make sure the id matched the person. also the room was nasty blood on bed .scum in toliet and the front desk kady was so rudeshe gave out 4 cards to get in room to who ever asked for one.
This the worst place ever. Full of druggies and crackheads and the lady at the front desk is on crack. She will take your deposit and say you dont get one back when you leave. She makes you believe you smoked in th is ro ok m and then says you have to leave and never come back.
There service sucks at wentzville mo Budget Inn I left and called a friend that was there two hours after I left I left my hair straightener and my blow dryer and when I called it was already gone and they didn't know were it went they r theives they have no manners they r very rude they raise there prices on the rooms every time we go back there there contenital breakfast is not a contenital it is dry donuts they need to have a better breakfast my ceiling was falling in they didn't do shit about it they tried to tell me that 295 a week for 3 people and one bed don't think so if I don't get this settled with u all I'm calling the better business bureau on this business because i think I should get compensated on this because I went there tonight to get a room tonight and they wanted to charge me 75 for a night i told them I wasn't paying that and they toldme andto never come back leave and too think these prices ridiculous because it should be if u get a room at midnight or at 1 in the morning u should have at least until 2 instead of 11:00 these places r robbing people and I will get a lawyer on this too because if u all don't do something about it my lawyer will be contacting u all have a nice day and thanks
I just made one the other day but forgot to put this in there I have been here since Sept of last year off and on but last month in Feb I was here left a expensive hair straightener and a hair dryer behind the bathroom door hanging called a friend of mine that was staying here just a couple hours after I left and they done been in there and took it because my friend said they said they didn't know we're it was they r supposed to hold stuff that they find like that for 30 days if the owner don't retrieve it then they can do wat ever they want with it right well not here at the wentzville mo bugetinn they keep it of throw it away or give it too somebody and March 1st my son came too stay and they raised my rent 295 a week from 275 which that's fine but I only had one bed so I had my friend that works here from time too time put me in a room with 2 beds and I got into with the people that is running it because they said 295 for 3 people is for one bed only it's 315 if I want 2 beds a week and I told them I was not paying that so they r making me move to a room with one bed fit me my son and my fiancee I do not think that is right I told them I was making a complaint and they said u can leave then I said I'm not going anywhere I paid for a week please contact me back about this please
There maid does not clean the rooms like they should be I have a whole in my ceiling were it has been leaking for a couple of weeks won't do nothing about it I pay 65 dollars a night I r 300 a week they r rude they charge wat ever they want they don't have a contenital breakfast a dry donut and john Wayne coffee they won't move me to down stairs unless I pay more money these room r gross and nasty and got cock roaches I think the health department or someone needs to come look at this place they have right having a place like this because they r very rude to people this wat I put up with and they raise there nightly fee on the weekends too and I don't think us right this is winter they shouldn't be 65 a night or 300 a week they r not worth that much maybe 40 or 45 a night would be reasonable u can't even swim because it's to cold out in the hallway we're the pool is so I don't think we should be paying this much at all something needs to be done about this thank u
ready to get in the bed and pulled back the sheets and needles drop down from the bed onto my foot and floor seems to me i think one stuck me me immediately rushed out the door to mgmt and they came removed the needles and said we could sleep in other bed when i pulled back the sheets it appeared to look unclean ask for them to give me more sheets right now my leg i hurts happened. Close to 8:00 Arizona time. Called cooperate number explaned to customer servive. 1-800 number they hung up on me Im really upset and scared this has happen happen. I will have nightmares and pray to God I'm not infected with anything whole experience is horrifying.
This people expect their rent and deposit right away .. They take over a month to give you your deposit . I checked out on December,24,2019 it's January 29 2019 and still no check .. I call everyday to check ..The staff like Kenny is really rude . I feel if I did call everyday they wouldn't have forgot about my deposit. So now when I call they transfer me to Kenny and his got a really bad attitude and basically tells me to stop calling. He even says I call 4times a week and I should stop . What an asshole
If you did your job right then I wouldnt have to call
I complained to Booking.com over this property..and asked them if they ever visited any of these properties. Not sure if this is part of your chain / franchise or not...if it is you need to take action.. In one word....DUMP! Broken down, filthy dirty. I have never ever stayed at a property is this state of dis-repair. I felt sorry for the staff who were very helpful....and trying to make this property work....It is also being used as an extended stay facility...so there are children all over the place, and noise. Many strange people hanging around at night. I did not feel safe....I did not unpack..kept all my gear in the trunk of my car. I booked for 14 days...left after 2 days.
First the staff was horribly rude, instead of working they hang out with friends that are just sitting around the lobby. Second I reserved a king bed and was told other reservations came before mine and I was down graded to a full. Even though I made my reservations on the hotels website and it said there was 3 king available. There is no ac in my room only fan setting and heat. No hot water in the shower. Dust everywhere and cobwebs on the wall. Moved some things and found bugs. There was hair and food in the sink. The toilet paper hadn’t been changed. Chipped paint all over the floor. Just disgusting! What are they charging customers for!? Bad service dirty rooms cold showers and no ac in a hotel room on Florida ?! This place is a joke!
The room was absolutely disgusting! First off the lobby was locked when we arrived to check in, we had to converse through a glass window, not very appealing or safe! This should have been my first clue something wasn't right. The room had dead bugs all over the floor, we found live bugs in the sink and the tub. The room had a very bad odor, it smelled like musty bleach, we both ended up with a severe headache the next morning. There was at least a one inch gap at the bottom of the door, making every noise echo in the room. You could hear every person outside, every car, every noise! The room was very sparse, there was no luggage rack, no dresser, only a table with the tv on it and a rolling chair, the fridge with a small microwave on top of it, that's it! Where are you supposed to put your luggage, on the floor? the pictures on the internet are very deceiving, they show an easy chair and one even shows a couch. There were neither of these in that room. There was no shampoo or conditioner or kleenex. Sunday morning at 7:30 a.m., someone on the other side of the wall started drilling. When we inquired about it, the manager said they had hired painters to do some renovating and she couldn't control what time they were working. Seriously, 7:30 a.m. on a Sunday morning! We did talk to the manager the next morning, made our complaints known, she never apologized for the condition of the room or the painters. She said she could not refund any of our money for the next 4 nights either. We just left, totally disgusted and sick with headaches. In talking to family during that day on Sunday (we were in Florida to visit our very sick aunt), they said don't stay at the Budget Inn, they were recently in the news for having bed bugs and a known criminal staying there. Real comforting! Made my decision to not go back even easier. In the meantime we booked 4 nights at the Days Inn in Port Charlotte, not as close to our aunts location, but definitely 100% improvement. I contacted Hotels.com through which we had booked the hotel for the 5 nights. Told them of the issues. The gentleman I talked to contacted the Budget Inn in North Port, but was unable to talk to the person over the Manager as he was not answering his phone. He gave me his name and number and asked if I was comfortable contacting him on my own. I tried the next day but only got a voice mail. I tried then the next day and finally was able to reach Devon, which he said he would check out my complaints, was even at the hotel that day, and would call me back in an hour. I waited two hours and I called him back. He apologized, said he forgot to call me back (good for business!) but said that he was unable to do anything for me. He said the only thing they could do is the people that ran the hotel in North Port would take care of me if I wanted to stay there again. Really, why would I go back to a smelly, nasty, bug infested, unsafe place, even for free! We do travel quite a bit and have belonged to hotels.com for quite some time and would have to say I have never, ever had such a bad experience with a hotel as I did with the Budget Inn, North Port. I have also warned all of my family and friends that may travel to Florida to visit this Aunt not to stay there. If you want to contact me, I can provide any additional information you may need. Thank you for taking the time to read this complaint. I cannot attach an image to my complaint as I didn't take any pictures.
while my fiance and I had stayed at the budget inn in Troy ohio on the dates of November 5th & 6th. one of the management personell had blantly walked into our room at approximately 10:30am both mornings without warning my fiance was just getting out of the shower and as well for me i was in the process of getting dressed. very unprofessional and this matter should be taken seriously... sincerely Mr. Rhodes
We stayed at the Budget Inn at 4111 Crain Hwy., Upper Marlboro, Md. 20772 on August 26, 2018. To say we were disappointed would be an understatement. The rugs were so disgusting that we were afraid to take off our shoes. The bathroom wasn’t much better. We wouldn’t use it except to brush our teeth and potty. The room had a kitchenette at one time, but no sink, just the whole, the cabinets were falling down and the fridge was disgusting. Neither of us slept that night and had towels on the pillows. We were up and out of there by 3:30 in the morning. I would in no way ever recommend this Inn to anyone and would be embarrassed to tell anyone we stayed there. It was late at night and sent on a detour from 95. Had no idea where we were, hungry and tiered so we stopped at our he only place we found. What a big mistake!
Thank you for listening and I would suggest that you send someone to visit this location. I know I wouldn’t want my name on that sign!
PS: I don’t think I would even give it 1star!!!
To whom it may concern;
Hello, I am not ordinarily a complainer, but I believe I can not let the incredibly poor establishment I stayed in overnight on July 18th, 2018 go by the wayside without sharing this information. It was the most horrid situation I have ever found myself in in my 71 years of being on this earth.
For starters, the good part was that the person that waited on me at the desk, was pleasant. He gave me direction to the rear of the building that was the beginning of the nightmare.
1. The room, 107 was located on a corner of the building with no parking stalls in front of the room. Therefore my belongings needed to be carried to the room.
2. After entering the room, the first indication, of things being array was the smell, not a pleasant one. what was it? I can only guess.
3. There were no towels, washcloths soap, toiletries of any kind. If there had been I would of still chosen not to step into the filthy dirty shower.
4. After a 12 hour day on the road traveling across country to my home, I was more than exhausted from my day of travel. Budget Inn was the first Motel I saw when exiting into Topeka, KS. I had stayed at a Budget Inn the night before in Tucumcari, NM, and it was the complete opposite. Well maintained!
5. Then there was the fact of pulling back the bedspread and getting ready to rest for the night. The most shocking, gross, disappointing and disgusting next view was dirty, smelly, stained bedding, including the pillow. Even my pets did not know what to do. They demonstrated fear. Of course by this time it was dark and I could not go any further to find another place. I have Macular Degeneration. (poor night vision).
6. I had to lie down as I have multiple health issues including Severe Osteoporosis. (Brittle Bones) I did not undress for bed into my pajamas as I was concerned I may have to get out in the middle of the night. Even left my shoes on.
7. There was also a very old television in the room, nonfunctional and only showed snow.
8. When I went outside in early a.m., the first thing I saw was dogs wandering loose around and in the nearby open smelly dumpster.
Please look into this establishment and don't continue to allow the general public to rent here. It's a disgrace and corporate should be ashamed to charge people to stay here.
Sincerely,
Elizabeth A. Jones
16 E Water St, 118
Montello, WI. 53949
Manager cussed and swore at me because our key didnt work. They didnt work for her either. Will never stay there again in grand forks
on 7/1/18 i rented a room from your barstow budget inn 1111 e main st barstow california i stayed one night it was a none smokeing room it was me and a friend stayed we both smoke but went to my car when we smoked when i went to check out the guy working the counter made a mad dash to our room and came back saying some one had smoked in the bathroom no one smoked in that room he took me to the room to the bahroom pointed at toliot and saed right here ican smell it well he was as full of shit as that toliot was 5 minutes earlier we opened the window to air it out he seen window open and assumed some one did the smell was still there so if anyone did you couldnt have smelled smoke no one smoked in that room he just wanted rip me off for extra $100 there was no reasoning with him he wanted my $100 plain to see if this is the way your people treat guest i will never stay at budget inn again and will none of my frinds iam reporting this to the bbb and to let people know what rip off budget in is all the rip off reports on the internet
I made reservations at Budget Inn in St. Robert, MO for July 31 through Aug 3, 2018 and I needed to make a change and I called the Budget Inn to make the change. I spoke with a man who had an accent and when I told him what I wanted he said"I don't have time to deal with that. Go on line and make the changes." I did and I cancelled my reservations and I booked with another motel. I don't appreciate being talked to in that manner.
I had a room in paseo Robles reserved for a wedding, and had a family emergency, a dying family member and asked if I could be refunded due the unfortunate circumstances and was denied. The cold hearted owner was not understanding or accommodating and in a terrible time I am so disgusted with their customer service.
My wife and I were in the process of moving to Stockton CA and made a reservation through Hotel.com. We arrived at the motel (Budget Inn and Suites on Hammer rd in Stockton, and found 1st the manager put us in a room on the 2d floor ( my Wife was VERY clear that we are disabled and require GROUND FLOOR. The manager became "less than friendly and gave us room 108. The ONLY good part of that room was that it WAS on the ground floor. It had NOT been cleaned and smelled of old food "rotting" and mildew and mold. When I went back to the manager (his sign said within 20 minutes to complain, I was there in 10 minutes), the manger said we could just leave. Since I SAW him swipe my credit card I asked for a receipt, HE absolutely refused!!! My wife called the Hotel.com people, who agreed to give us back our money, however I called the Police because I KNEW he had swiped my credit card, who knows who has the acct # now? Further the Police came out and spoke with me and told us ( my Wife and Me ) that THAT motel was under constant Police surveillance because it was a Known "haven for drug dealers and prostitutes. AND YOUR CORPORATION WANTS THAT AS YOUR EXAMPLE? Don't even compare yourself to Motel 6, That's where we went to next, fabulous by comparison!!!!! If this manager releases or uses MY card number for so much as a stick of gum, so help me I will bring a lawsuit agaimst you so fast you won't have time to blink. I'll be watching to see how long this "motel" remains under the Budget Inn sign !!!!!!! VERY Sincerely Robert J McLaughlin
hello i stayed at budget inn express in paintsville kentucky and was pretty upset about my room the bathroom was not clean the walls had stuff on them from what it looked like and if i had to guess it is gross and nasty the toilet seat was nasty also the bed sheets and pillows were all stained up the a/c in my room didnt have a filter in it the towels are stained up the beds looked like someone had slept in them and then just made up not changed the shower curtain was dirty and so was the tub and the toilet dont want to flush after you use it and the put a light up in the middle of the room and wired it into the only lap in the room so if you turn the lamp off to get the light to go off and then you are left sitting in the dark and im here from Saturday till Monday and the people that i guess own it and working the front desk dont really care you pay to rent a room and have to pay $10 on top of the room fee and a deposit if i would have know it was going to be like this i wouldn't have stayed here and there wireless internet is very poor im 4 rooms away from the main office and if i put my laptop on the desk i lose internet its sad
My wife and I stayed at your Budget Inn at 3200 S. Orlando Dr, Sanford, Fl 32773 from 02/05/2018 and checked out at 11 am on 02/08/2018 for a total of 4 days. (Monday night thru Thursday night) We were in room #217. The bathroom ventilator did not work and halfway through our stay, the air conditioner quit working in the middle of the night and we requested to be moved to another room. My wife and I both have heart conditions and are in our 60's. The night manager (finally) agreed to give us another room. This was room #207, which was completely on the other side of the building. Not only did he not offer any help in moving our belongings, but he actually had the gall to call us and ask if we could hurry it up because he was getting noise complaints that he said was us moving to the new room. I assure you, we were being as quiet as we could possibly could be. We were not angry at the time and were glad to get a room with a working A.C. The night manager (a gentleman with a middle eastern accent and I only refer to this for identification purposes) gave me 1 key/card to room 207 and I gave him back the 2 keys/cards to room 217. The card to room 207 worked 1 time and would not open the door anymore after that. Rather than bother the management anymore, we simply made sure one of us remained in the room or we left the door slightly open in order to not get locked out. We have stayed at Budget Inns in the past, with no unpleasant experiences. The attitude of the management and condition of this Budget Inn is shameful. When we checked out, it was on time and the 1 key was returned. We did no damage to the rooms and we don't smoke. Now we see an additional unexplained $50 charge to my credit/debit card. Thank you, Webb Brewer.
When we first arrived at Budget Inn the manager told us it would be a different (much higher) price than first said said on phone. We get in the room and we found that the cieling leaked, there was mold under table. We asked for a room change and the owner said that the leak would stop. We told him our 9yr old daughter would get sick from mold and he said sorry he couldn't do anything about it. There were no other rooms. A week later he's trying to kick us out. What do we do?
This is the nastiest motel I have EVER been in! There is blood splattered all over the walls from people shooting up, it is dirty and nasty! I was greeted by a cockroach when I entered the room, I have been unable to sleep one second because of the filth! The lampshades are falling apart. I have taken pictures because the filth is shit unreal and no one will believe the extent unless they see the pictures!
Came back to my room 239 approximately 5:30 pm and to our surprise our room was not cleaned. Beds were not changed and made, dirty towels were still on the floor in a pile and garbage was sitting in our room for 2 days. I saw a guy on our floor vacuuming an empty room, i asked him if we can get towels and he said he didn't know he's in this room now.. Really. Then after that, we went to front office to get towels and to find out why our room wasn't cleaned and the lady at the front desk said she couldn't tell us and she said the person who does overnighters he picks and chooses what rms he wanted to clean. They send a guy up knocks on the door and tells me that i had to remove my garbage and gave us one towel, one hand towel and a wash cloth. I paid for 4 night stay and maintaining the rooms very poor service. The lady in the front office very honest and she didn't understand why either. Very honest and tries to find out why.
No Dont get no stars when you get sent to three different rooms with a can of Roach spray we have a problem Please Contact (704) 775-0193 or ill contact Better Business Bureau!!! Have a Good Day
Stayed at your location in sevierville, tn. Was charged 70.00 for ONE NIGHT. Had NO hot water, horrible dim lighting, roaches and other bugs crawling everywhere, cable on TV would come loose. HORRIBLE EXPERIENCE!
No working light in bathroom or above sink, tub hasn't drained in 3 days. Pay 300$ a week and my family and i can't even take a shower. What exactly am i paying for?
My husband and I are traveling and we stopped in Laytonville Calf on hwy 101 to get a room from budget inn. We've never had a problem before at a budget inn until now. I am disabled and I travel with a service dog that is federally registered. When my husband signed into the room, he informed her of the dog she then told him there was a $50 deposit required. He then informed her it was against the law to charge for a service animal. She told him she didn't care what the law was and this was her policy and if we didn't like it we could leave. It was 11:00pm and unfortunately there was nothing else available or trust me we would have.
My husband paid the demanded amount and we stayed the night. When we got up this morning they would not check us out until they inspected the room, her husband then came to the room and walked through checking the closet, bathroom, tub, walls, carpet, bed and even checked the windows and looked up at the ceiling! My husband and I are 57 and 65 years old and not likely to destroy a room. We will not be staying in a budget inn again and will be informing the federal registry to take further actions in regards to my service animal.
Checked in at Budget Inn in Durant, Oklahoma went to room. The room was dirty and smelt bad. Bedspread and sheets were dirty. Roaches in room immediately, so I went to the office and checked out. So called refrigerator dirty with frozen over freezer. Used my credit card lady said my card would not be charged and manger would have to cancel credit on Monday this was a Friday afternoon. I asked the name of the Manger lady said they do not give out this information. I would need to call back Monday. My concern is that I will be charged for the two nights. Don't even rate a one star for customer service.
Crisfield budget inn is not clean. In all there was black dust I wiped; light hung up broke with black tape: dangerous hazard beside the window; not well kept; I have pics can you give me email address so I will send you can see. They don't use pesticide kills mosquitos I itched. I showed my AARP they don't give me discount. Friend my sister and I are seniors. Beds don't protect bugs by bed covers. I smell old smell inside. I ringed and waited pretty long. Budget corporate needs investigation on it's conditions and environment. The address is Crisfield budget inn 127 North Somerset, Crisfield MD 21817
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