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Carrier Customer Service
Rated 1.25 of 5 Stars
Based on 8 Complaints
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Contact Carrier Corporate

Toll free phone number: 1-800-227-7437
Welcome to the Carrier complaints department brought to you by HissingKitty. Experienced poor customer service? We make it easy to file a formal complaint against Carrier online. Simply use our free form and your feedback will be instantly forwarded for review. Need to contact the Carrier corporate office? We have the mailing address, phone number, and email address listed below.

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Carrier Contact Information

Report complaints to corporate and get satisfaction

  • Carrier headquarters address

    Mailing address needed.

  • Company website

    www.carrier.com

  • 1-800 phone number

    1-800-227-7437

  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Carrier Complaints

Browse more than 8 reviews submitted so far

20

We bought a home from Ball Homes in Knoxville TN. The home was brand new on Sept 14, 2018. We went to Florida due to a family members terminal illness. Upon returning our upstairs unit was not working and it was over 90. We called ball homes and explained we had been out of town and they informed us that the unit was only warranted for one year for parts and labor. First of all we do not feel it just happened to go out one week after warranty ran out as we returned on 24th. We also think it probably went out some time ago as we were gone 3 months but either way it seems a little suspicious or a lack of good product. We call their repair guy as they said if it was just freeon we had to use their companies people or we would even have to pay but of just freeon leak they would put that in for free. Well one day after getting here I came down with shingles. Our bedroom is upstairs so I can't even lay down and rest. They came out almost immediately and at first said was freeon than said no it was a valve leak. Now its been five days since they were out and they said they had to order the part, and it should be in Mon. Then we were told it would take 2 weeks to get it so they were ordering a whole something even though the valve was all it needed so we could get it faster. What happened to overnight?? Anyway they are supposed to call tomorrow and tell us if they have it. In the meantime I am sleeping on the downstairs sofa with shingles. Ive never been so miserable. First of all I always thought carrier was a great company. How can something go out as soon as warranty does. Convenience? Our new home has 2 carrier units (which we bought or our builder bought and we are paying for) as they are still building in this subdivision.. I just don't think a 68 year old man who bought a new home to keep from having big repairs should be 10 days out of one year and have to sleep on his couch due to no airconditioning not to mention the cost!!
20

SIR/MADAM,
I HAVE PURCHASED CARRIER ESTRELLA 3S/2.0 TON WINDOW AC FROM GREAT EASTERN RETAIL PVT. LTD. ALIGANJ LUCKNOW ON 24/08/2018 . AFTER PURCHASE AND INSTALLATION MADE BY MYSELF, NOBODY CALLED OR VISITED REGARDING INSTALLATION.
THEREAFTER ON 10/06/2019 I HAVE MADE CALL ON TOLL FREE NO. 180030111111 VIDE TRANSACTION NO. 134127444 BUT TILL THE MOMENT NOBODY CALLED OR ATTENDED FOR SERVICE.

PLEASE SEND THE ENGINEER FOR SERVICING IMMEDIATELY.

NEEDLESS TO MENTION THAT WHILE CALLING TOLL FREE NUMBER IT SAYS "YOUR CALL MAY BE RECORDED FOR QUALITY PURPOSES"IS THIS TRUE THAT ANYBODY LISTENS THE RECORDINGS OR DON'T BOTHER TO EXTENDED QUALITY SERVICE.

LOOKING FORWARD FOR IMMEDIATE RESPONSE AND SERVICE OF THE AC

REGARDS

D.D.BAGCHI
MOB. 9795606233
20

In September 2014 our Carrier air condition unit failed to work. Under warranty AMG replaced the condenser in October the air con then worked but didn't seem to get as cold as some houses I've been in. I went to use the air this week found it didn't work again so went to get it regassed but the unit was full just phoned AMG but because the unit is now out of warranty. they say I would have to pay. My concern is that a condenser should last longer than 2 years and that the problem was first reported under Carrier warranty, so why a charge?
20

My outside heat pump units condenser fan stopped working last Friday 8-12-16. I called my service contractor and he verified the problem and was told he would contact his supplier to order a new motor (which is still under warranty) on Monday 8-15-16. My service contractor called me back on Monday and told me Carrier customer service informed my contractor they don't have the part needed to repair my unit and don't have any idea when any motors will be available.

I personally called carrier on hearing this and talked to Stephanie (a senior employee with carrier) she said they don't talk to customers only suppliers. I explained my wife has ''MS'' and medically cannot handle this heat. It is presently 81 in our house at 8pm, she again said there is no one able or willing too give me any info she would only give me a case #oo536922.
40

I have a Central AC model no 38 BB-180 serial # 100739. The thermostat is broken. The dealer does not have a replacement for more than 3 months up till now. I live in Cairo, Egypt and customer support will not help me. Please let me know how I can contact Carrier headquarters with my complaint. Can I file a grievance online?
20

Moving American jobs to Mexico is the problem! I will never be inclined to purchase carrier products and or tell anyone to do so. In fact I am going to do my best to tell people to boycott this company. Corporations are not people. People are people and America suffers for nafta and corporate greed.
40

Traveling on business right now but I wanted to show my support for the good people of Indiana. I will never buy another Carrier product again.
20

I just heard that Carrier is moving 1,400 American jobs from Indiana to Mexico. What a joke! Boycott Carrier. They want profits, fine. What will happen when they do not have any customers left here in the United States. Here is the link: https://www.youtube.com/watch?v=Y3ttxGMQOrY

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