Contact Home Depot Corporate

Trash. Utter Trash. If Home Depot won't help you fix the issue then file a chargeback with your credit card company.
Just a preface but I just wanted to make it clear that I never write reviews good or bad unless it is written to help someone but this was REALLY BAD.

I spent $4800 for a brand new top of the line Washer and Dryer including installation. The installation guys arrived and started working on removing my interior garage door to complete the install. 45 minutes into the installation, one of the install guys came running into my home shrieking "OPEN THE WINDOWS, OPEN THE WINDOWS! WE FORGOT TO TURN OFF THE GAS!!" Me, panicking ran through the house opening all of the windows. We exited the home and waited for 20 minutes. We entered back into my home once the threat of death passed and I brushed it off. Mistakes happen and since I did not get blown up, I got over it and just wanted my brand new washer and dryer installed. 30 minutes later one of the installers came in and said "Ok, we are heading out!" I got up to say thank you and goodbye and ask how it went. The installer immediately got shifty and informed me that they broke my hot/cold water valve (with no apology) and that I would need to call a plumber to fix it. I was not sure if I understood fully and asked "Wait, so are the washer and dryer not installed?" The installer replied "Well, the washer is not but you might be able to use the dryer if it works without the steam function." I told him that this was not ok and that they needed to stay and fix it. I paid for installation and they could not just leave me in the water like this. I then noticed that the garage door that had to remove was not only damaged but also barely on the hinges! The door looked like they were trying to hammer something but just kept hitting the door instead. The bolt that drops down through the hinges was sticking 6 inches out and to an angle. I asked what that was about and at this point the installer got defensive and told me that they had to go and for me to call Home Depot and that they would sort it out. I was immensely pissed and called Home Depot. Not counting the times they transferred me to the third party company they utilized for the delivery/installs whom told me that all that they could do was file a claim for me IF THE DELIVERY TRUCK HAD HIT MY HOUSE!? I had to wonder how often that happens but phoned the Home Depot customer service line again. The front line agent was extremely empathetic and told me that while she could not get anyone else out there to fix it that she would be giving me a 10% discount off the entire order. I felt that this was a decently nice gesture and accepted. I was put on hold and after a few minutes she returned telling me that the system would only let her give $150 back off my $4,800 order and that I would have to go not to my local Home Depot but one two cities over where I would need to hunt down a manager and hopefully he would take the time to get me a $150 giftcard even though I had purchased everything from HomeDepot.com. I told the agent that this absolutely would not be happening and that I would call back once I had the damages repaired and the appliances actually installed. On 11/10/23 I called back to inform them that my entire hot and cold water valve that their install guys had broken had to be replaced which was a $565 dollar cost me and that the damage of the interior door and destroyed hinges (which I am still waiting to get repaired) was going to cost me $210 if they could salvage the actual door itself. The front line agent I spoke to was very kind and offered me a $900 "egit?" which was explained to me as some kind of gift card to use at Home Depot. I accepted and the kind woman asked me to hold please. She transferred me to someone else who told me that the person I had just spoke to was wrong and that I would need to file an insurance claim which was "a sort of trial that could take up 60 days or so." Absolutely seething with rage at this point, I informed her that I was not interested and instead that I would be filing a chargeback for the entire purchase as A) They did install the appliances as promised but B) They actually damaged my home (garage door and water valves) and left me to sort out the mess leaving me without a washer and dryer for nearly two weeks.

Not only did Home Depot not fulfill their side of the agreement but they were terrible on the customer service side offering empty apologies and conflicting information. I wasted nearly 7 hours of my life on hold with Home Depot trying to work this out and they just wanted frustrate me enough for me to go away.

So today I contacted my credit card issuer and filed a chargeback. I have all the documentation behind me and while I am powerless to make Home Depot take accountability and make this right, my bank certainly will be able to.

DO NOT USE HOME DEPOT FOR ANYTHING!!
They used to be great but this... Just wow. I have never experienced anything like this before

I am a Black Senior Citizen on a fix income. I wanted to refresh my home after 15 years ago so I chose Home Depot and they USIG for flooring. I feel Home Depot and USIG took advantage of those facts and they did not have to provide quality work in my home. It has been a total nightmare to get quality work and resolve the bad job.
On 07/26/2023, I entered into a contract with Home Depot for kitchen and foyer tile. Home Depot uses USIG for their installation in Flooring. I selected the tile and grout over the phone where the grout looks like a dark gray but ended up being a light color. Due to continuous issue, I file a BBB complaint and the Executive office gave me 2 different Home Depot Gift Card. The gift cards wear great that meant less out of my pocket.Then after I was told to go into the store make the payment in which I did. I went into the Silverlake store to make the payment and did not have anyone available. It took approximately 1 hour and 30 mins to get assistance.
The USIG flooring installer came out to install the floor tile stating he came to install tile in the kitchen and foyer. Before he started to make sure there was enough materials to complete job, he needed to call USIG. USIG told him to install only the kitchen. By this time I was frustrated and angry so I had to file another BBB complaint. Filing BBB complaint is the only way I could get anything done. I receive a call from Karina (Silverlake Store) stating they agreed to tile the foyer which is what I understood. The installer started the install setting the tile too far from each other. I mentioned it to him and was told they would be close where he said it would be fixed. Then I told the installer the grout was too light and should match a color in the type…a darker gray. The installer says it would darken which wasn’t true. I continue to check as he progress with more and more issues that brought to attention of the District Manager -Ahmad. The district manager was very dismissive so sent the installer out a 3 rd time to correct the issues. There were more complaints filed and I spoke to Brian in New Orleans. I asked Brian if he could send another Manager out because Ahmad did not care to resolve the issue only to guard the bottom line. Brian says he did not have anyone else to send so I had to deal with it. They scheduled another installer to correct the issue. Ahmad called me on 10/09/2023 @ 8:30 am asking if the installer came out on 10/07/2023 Saturday. He knew an installer did not come to my home Saturday that was another tactic to frustrate me. Then I received a call from Elizabeth the morning of that the installer would be at my home within 20 - 30 minutes. I received a second call from Elizabeth asking to give the installer another 15 minutes. She said the installer went to Home Depot for the grout. Due to their dishonesty, I asked the installer where was the grout and was told it was for another job. And that job was scheduled this morning @9:30 am and he arrived to my home @ 9:00 am. So USIG had no intention to correct the issue. I called the Karina and left msg about the issue. She called stating she would call me that evening, then she’ll call me once a decision is made, the third day I called no resolution at all. Karina did not call me so I left a voicemail , I emailed Jessi C no response 3 times and 4 voicemails. I receive a Docusign from Patricia Oa stating Home Depot will refund back to the original payment method $1441.00 instead of correcting the issues. I paid 1757.00 for the job not including the inconvenience and time spent requesting BBB assistance. I left a voicemail with Karina again and receive a call the following day with her explanation. She says Jessi told her I would receive something via email and I could get someone else to resolve the issue. I told her the money is unacceptable because they did a poor job and I want it resolved by Home Depot and USIG. What would it do to accept money and I would need to buy the materials again and pay more labor. I am very surprised that Home Depot and USIG care so little about their quality of work and reputation. In an effort to correct the issue, new tile, grout and the labor would be more costly for them. They chose the lesser of the two which is unacceptable.

I placed an order for 4 items and I received an email that one of my item is in and I have to pick it up by November 19th. I didn't pick it up and the item was cancelled on November 20th. I received an email that the second item, in my order is ready for pick up no later than November 25th. I will not pick it up so it will be cancelled on November 26th. I have not received a pick up date for the other two items in my order but when I placed the order the last item had a possible date of November 27th. when the item will be ready for pick up. Do you really think that I am going to make 4 trips to Home depot to pick up my order! The same thing happened on previous orders. This is a lousy way of doing business!

Home Depot uses USIG for carpet and tile installation. HomeDepot do not take the tile to check with customers after paying for service. Usig do not treat the very good installers right so the installers they are using are the bottom of the barrel. Therefore, the customer installation is very poor work.
Initially, USIG installed tile in the kitchen and the installer did not put enough grout in the seams. Whenever I would go into the kitchen, I would trip over the tile. I tried resolving the issue but their Houston General Manager would talk smart to me. General Manager need the soft skills to deal with customer because he think he’s doing the customer a favor although they’re paying for the install. On 09/11/2022, they sent the same installer that took the tile from my home and messed up the kitchen tile. The foyer tile installation is awful and the installer make sure the carpet is neatly set as it look now raggedy. The way the installer laid the tile the pattern doesn’t match. USIG should not be in business with inexperienced and background check should be done. They would be aware of employee’s stick finger with customer materials.

I've been looking on line for a tool chest and cabinet combo. I found on your web site,, Husky 27 in. 11 Drawer tool chest and cabinet combo in glossy gray. Priced at 298.00 ( special buy item ). I visited the east wichita ks. store. The customer service person said that they didn't have them nor does any of the other Home Depot's. I was also told that I couldn't order it on line either. So my remark to the customer service person was so its a false / fraud add. They told me yes it was probably a fraudulent add item. Kind of just a drawn you to the store item.
The store had many red and black Husky 27 in. tool chest and cabinet combo's exactly the same as the special buy item except for the color. They would not sale one of those to me for the same sale price. WHAT A RIP OFF... bad business customer relations

I am writing to discuss a complaint I have with service provided by your business. I went to Succasunna home depot to buy toilet and other thing as usual on August 6, 2023. I found the one that I wanted to but it wasn't on the floor. I asked for help. A older employee came and told me that he sees 8 toilet is in stock and he will look for it. He was taking a long time and I saw another younger employee near by so i asked for maybe he can help the older employee to speed things up. He wasn't willing to help and told me that even if the computer says we have it but if I don't see it on the floor , they don't have it. That was that. He didn't help and walked away. A long story short, the older employee fount it but it was on the top of the shelf. He told me he will have to ask someone to come and take it down for me. Iat that point least 30 minutes passed already. While I was waiting, my brother went to customer service for help becauseno one is coming. They told him someone will be there to assist me but no one showed up. At this point,I think we waited about an one hour or more, and finally a employee with equipment came to take the toilet down with the older employee who initially helped us. The person who was operating equipment to bring the box down looked upset. I was waiting to take the toilet home. At this point, he ask me if I was complaining to front desk. I said not I asks for help not complaining. Then he shout at me do you want this or not!!! I told him that I was waiting for a long time and I would like to take home but you are being rude way you are talking to me. I'm a customer here. He came down from fork clip and I was scared he is going to hit me. Then he told me did you bring the cart. I told him no because I didn't know when I was going even get the toilet. He was making a gesture. At this point I walk away from him because I didn't what he is going to do to me. I was scare of him. And passing through alliance department,
i ask a person there if I could speak to management. So the employee at the alliance department page the manager but he did show up so he ask Mary who was on the desk front of alliance department told her that the manager is not coming. She walked away for a while and told me that the manager is coming but the manager never showed up. My brother was very upset waiting for me to come outside of store for a long time and with whole situation. As I walking out of the store if the tolet is brought it out but they told me no one brought it. So I came home with nothing but upset and feeling scared to go back to Home depot. We were at the home depot for almost two hours. This has caused me significant inconvenience and has resulted in fear of depot employees who treated me this way. I believe that i was treated this way because I'm an Asian senior citizen.

I purchased a replacement hose nozzle that is crap. They sent me a request to rate it and nothing worked so I could not tell them how shitty the product was and how much I think I will go to Lowes only in the future.
Thanks

Order a kitchen suite on November 27,2022 and was told we would get them on January 14th. Now a month before ordering thses appliances the glass top stove we had cracked and could only use one burner. So on January 12th we get a call that says our order got pushed back to January 31, 2023. They all finally showed up that day, and the delivery driver damaged all 3 dorr of the fridge bringing it into the home. So the fridge was refused. The night before this our old microwave decided it did not want to work anymore so we were happy the new one was there. So we plugged it in and it sounded like crap, like a fan hitting something inside the machine.
I did complain about it and was told to call the delivery company, which I did and they sent me to samsung. Now samsung only wants to send a tech out instead of replacing it, the second fridge arrived today and had a dent in the freezer door.... So needless to say half of the appliances I order in november are either nto here or do not work properly.

The manager at the store level is really not compassionate about all the issues, and should be replaced with someone else. This makes me want them to pick everything back up refund my money and I'll take my business elsewhere and cancel my home depot card.

On January 04, 2023, I purchased the commercial microwave oven $675.22 GE Profile 1.7 cubic feet Over the Range Microwave in Stainless Steel with Air Fry, Model # PVM9179SRSS, AKU # 1007480801.
Today is the fifth promised delivery attempt. As of today, it has been four weeks since purchase, and no delivery. If it was me, I would fire the sorry asses of these delivery persons. I gave my address as 1820 N. Monroe Street. They claimed my residence appears unoccupied. There are two of us living there, one of us full time. After the first failed delivery, I gave instructions for the delivery persons to knock on the basement windows to the left of the front door. Please remedy the situation immediately. Thank you.

I can't even begin to tell you on 100 or less.i spend through my customers $60 to $80.000 a year,and I can't get help loading .they pull my orders wrong.give me quotes then won't honer them.im too pissed to keep on.i am pulling my business,and taking it elsewhere.home depot Cordele ga is rediculois

Husband and I wanted a security door. We ourselves had to pull out the boxed doors to see them and then we had to load them ourselves. Also bought plywood. Husband 75 years of age, me 70. Between seven to ten employees walked by us as we did business. Not one asked to help us load the items we were buying. Is there a reason for this? What is your policy regarding customer service???

Robert Anderson
701 Myrtle Avenue
West Islip, NY 11795

January 12, 2023

To Whom It May Concern,

On July 29, 2022, I purchased a HOMELITE 17 inch Gas Curved Trimmer for $129.00 at Home Depot located at 1881 Sunrise Hwy, Bay Shore, NY, 11706. During the following month, I used the trimmer twice. I was successful using the trimmer the first time, but I wasn’t successful the second time. The bumper head would not release the trimmer line. I did not have success when I tried to do it manually. On September 5th, I brought the trimmer back to the Home Depot to get my money back or exchange the trimmer for a new one. The Home Depot representative stated that I could not get my money back nor exchange it for a new one since I purchased it more than 30 days ago. He stated that my only option was to bring the trimmer to the Home Depot in Deer Park (located at 475 Commack Road, Deer Park, NY 11729) for repair. On October 15th, I brought the trimmer to the Deer Park store for repair and I was told it would take a few weeks to repair the trimmer. After a few weeks, I went back to the store for a status of the trimmer. They stated the trimmer had to be shipped to St. Louis, Missouri for further repair. Three months have elapsed since I brought the trimmer to Home Depot for repair. This Is outrageous and beyond acceptable. This is the worst customer service I have ever experienced. Therefore, I want to be reimbursed $140.13 for the trimmer ($129.00 plus sales tax of $11.13), $32.59 for the cost of the repair AND compensation for having to rent a gas powered trimmer for the last 5 months. I want this matter expedited and request a very timely response!

FYI, your system would not allow me to download the receipts.

Sincerely,

Robert Anderson

Cc: Attorney General of New York
Better Business Bureau of New York
Newsday of New York

I purchased a water heater on or about December 22, 2022. The water heater after, having checked with City Public Service 3 times, found my water heater control box to be broken, thus leaking gas! When I contacted the store where I purchased the product, the assistant manager, Andrew, was of no help at all, so I called the 800 #. I finally had someone answer the 800 # who spoke English. She then asked me to tell her the problem and thereafter, she left me on hold and then transferred me to Susan Cantu, (Evers Store), at the Home Depot in San Antonio. She was helpful.
I take great exception at Home Depot outsourcing their calls to foreign countries, in particular those who are misogynistic and hard core patriarchal. The guy was rude, and I had to repeat myself several times. In addition to the aforementioned, the store on Sunset Rd has few to no people working, and those that are available have a poor command of store products. This store also has a pathetic department when it comes to plumbing. I had to go to another Home Depot store off Bitters road, where they had products and men who knew their department & plumbing. A disastrous 4 days!

I purchased a Washer from Home Depot on 11-11-2022 and still have not received to today on 12-28-2022. When the washer was delivered to my house the delivery man who had it dropped it and dented and scratched the washer. The claims department told the man that I could not keep the washer. Call upon call and even a trip to the store directly and I still do not have merchandise nor my money, which I requested be returned to me. There has been no compensation for these actions except $33.00 has been sent to my account. Home depot is drawing interest on my money and holding me back from another purchase with a different vendor because they have not returned my money. Rediculous.

It is 12/23/22, Batavia NY. There is a travel ban throughout the county due to low visibility, high winds (up to 60mph) snow and freezing temperatures and the Batavia store is staying OPEN? Is that not a safety concern for your employees??

I ordered a clothes dryer online from Home Depot because of their delivery time was short and I needed the machine. First I was emailed and told that my delivery date would be pushed back from Dec 19 to Dec 20 with no explanation as to why. Rescheduling my plans I stayed home on the 20th to wait for the delivery within the 24 hour window that they gave us. My husband also worked from home. At 10a I checked my email to see that 'We're sorry we missed you' and immediately called customer service. I was told that the driver had been to my home at 9:30a and had called my contact number and was told 'this is a wrong number and do not call it again'. I then learned that the number the driver had called was similar to mine but incorrect. I have an account with Home Depot and am a frequent purchaser of both home appliances and general building supplies- I am certain you have a correct telephone number on file for me. I want to state that my husband and I were both home at the time and our dog was outside in her fenced front yard. I was actually outside in my backyard. None of us heard or saw any delivery truck. I was told that my delivery date would now be rescheduled to the 22nd with the same 24 hour window. I was told by Leticia at customer service that hopefully this time they would contact my correct number and actually show up at my home to deliver the item I ordered and paid for. Although she contacted your delivery logistics person on my behalf, I was informed that the driver was not answering their call and so no effort could be made to backtrack to my home even though I called immediately upon receiving the email. I am extremely disgusted with the lack of competency and/or honesty on the part of your driver and wonder, if you call a phone number and someone tells you it is the wrong number and not to call again, if the best solution is to simply reschedule a delivery date with the intention of using that incorrect information again. Also, I was very specific in describing my residence and if a driver cannot realize that he is at the wrong home and calling the wrong contact number, perhaps he isnt cut out for making deliveries. If the driver had actually come to my home no doubt the open garage door, dog out in the fenced yard and cars in the driveway might have been clues that there are people home and a knock on the door would have been the next logical step after coming the the conclusion that you have obviously called a wrong number. Had the driver simply stopped on the street (even though I described that we are at the end of a long driveway) and called the wrong number, I would have had little hope of getting my delivery....and then would have experienced the same thing two days later because nothing was done to correct it. I now have to take another entire day off from work (for the third time in a week) in hopes that THIS time I will actually get my dryer. I will seriously consider whether taking my business to Home Depot in the future is worth this inconvenience and aggravation.

My daughter got hired at Homedepot 4 months ago. She has a open schedule but they only giving her a 4 to 10 hours out of the week, she way passed 18 years old. She said she asked for more hours only to be slap in the face with only 4 hours the next week. why hire someone to play with their time?

I used to like Home Depot a lot, however; recently I realized that Home Depot will sell anything involving Disney but won’t sell anything in stores that is religious especially for Christians. I wouldn’t care if I saw Buddha’s, anything involving Judaism, or most any other religion. So why is Home Depot so ashamed and worried about offending people about Christianity?

I am a veteran that tried to sign up for a military discount online; the site told me I was already signed up. I went to the store and was denied my discount.

I had my windows and door installed through Home Depot services . Door had 10 year warranty in 2020 The glass insert of door came out I reached out to Home Depot no help pandemic is going on . This year after repeated request they escalated and. Instruct area manager got involved in July 2022 it’s November no resolution they keep killing time and don’t respond worst experience ever …. Never recommending or using anymore .

On August 28 I purchased a stove /oven at the Home Depot in Ellsworth, Maine. This was for our daughters new house. The purchase went fine. My daughter setup a delivery date. This is where the problem started. She explicitly told them that the time would need to be in the pm after 3:00pm. When they returned from work that day, they found a note saying they tried to deliver at 10:00am. She immediately called and asked why they tried to deliver. She was met with not a good customer experience. No one seemed to care. I called and received the same. She setup another appointment and no one showed up? She called again, received some kind of excuse. She had taken off the day to be there. (NoPay). Once again very little cooperation. Again a delivery appointment was setup. This time her husband took off work. They called and canceled sometime that day. Again she called, at this juncture she was very frustrated. She told them she was thinking of canceling the order. She was told go ahead and cancel. The people there didn’t seem to care, so she did cancel. So I had her contact a local appliance store. They had the same stove so I bought it. The problem is the price was 350.00 more. So to sum everything thing up,
Lack of customer service with a I don't care attitude, losing money taking off work and needing to pay 350.00 more, your company caused many unnecessary problems. I am 76 and been a customer for years. With this kind of treatment and expense, I will need to take my business elsewhere. My daughter feels the same. What can you do to compensate us and renew our confidence in Home Depot? I hope you will reply.

Store # 4707
Could not return 2 windows still in the original packaging. I have a Pro account that states I have 365 days to return items, but the store manager said I only had 90 days. I feel that my loyalty to Homedepot is being thrown out the door after many years of continuous purchases. It doesn't seem fair to small contractors like myself, that spend a lot of money in Homedepot stores and get treated this way. I've personally seen others return windows with no problem, but for some reason I don't seem to matter as much. Could be because I'm a minority Contractor, Its a sad place to be in America. Tides are shifting and you will need us more than we need you, we will not forget. Thanks for nothing!

Good afternoon,
I wanted you to know about what a terrible experience I have had dealing with Home Depot on my custom blinds. I have spoken with multiple representatives and at least two supervisors, but mistakes continue to happen and no one cares or is willing to make it right. Bottom line, with all the issues I have endured and time (literally hours)waisted calling in and trying to get the situation resolved talking with and explaining to multiple people over the past three months just to continue to have mistakes made. At a minimum Home Depot should have price matched the blind that was most recently cut the wrong size causing an additional delay (third time). This is not acceptable. When I made a specific request to get an email address or physical address to write to (requested through text 38698) as I intend to take this up the chain I was declined by the representative, even told that no email address existed, which I knew was a lie. This was also unacceptable. I knew the representative was not being truthful and was able to get this email address on my own. I am requesting to be contacted by the next level manager to express my overall dissatisfaction with this whole experience. If I could I would cancel the entire order going back to July and return all of your items, and then deal with a more professional type of business. It is shocking that Home Depot provides such poor service and I do not wish to shop with your company EVER again.

C. Hunt
(405) 706-3341

Sent from my iPhone

My complaint is regarding Home Depot Extended warranty department. I filed a complaint on the 9th of September, they gave me a repair man out of Houston, who want answer his phone. and has lied to me and had me home 3 days waiting on him and he don't show up! I call Home depot and they lie!

On August 21st I ordered gutter screens from Home Depot. I received an email later that night that the order had shipped and would arrive on August 24. Promised delivery date, status still showed order had shipped. I called Home Depot and after they investigated wrote the following, "Thank you for your recent order with The Home Depot! The Vendor has determined there is an unexpected shipping complication , your new order ETA is 9/5 under Fed Ex tracking XXXX" Today is the 5th and looking at Fedex Tracking info shows that they have not even received the package. The customer service representative I talked to assured me that the package will be delivered today. I would post images of the emails, but order numbers and tracking numbers would be visible.

I would welcome a response from the company as to why they cannot provide accurate information. My credit card was charged immediately. I would also appreciate some information as to why I should rely on them in the future.

Just try calling Home Depot customer service. If you like to do this press this? Really after you just got screwed over again by Home Depot. It was so funny listing to a Home Depot sales manager give a pep talk to his employees about sales. Alex you are a real gem! How to increase sales? Screw your customer over?
I wanted to buy 100 feet or 10 - 1 5/8" sticks of power strut/uni-strut. I wanted to order it for pick up. Online there were only 8 sticks available at the Home Depot I was looking to order from. If could buy the 10 like I wanted to do in the first place I would save about four dollars a stick. That is twenty bucks I would be saving. When I get to the Home Depot I check their inventory only to discover they could have sold me the 10 sticks at the discounted price. Most of the time the inventory is inaccurate at Home Depot. Wasted trips, time and gas expense. Home Depot,

On August 1 2022. I order a washer . Purchase number WB19926552. Made arrangement to have the washer delivered on Thursday August 8, 2022 between the hours of 12:00pm - 8:00pm. I took time off from work on Thursday August 8, 2022. I called several times to confirm the delivery.On this day I didn’t receive the washer delivery and no one call me to explain why the delivery was not made! On Friday August 9, 2022 after several calls I was told that the washer would be delivered on Saturday August 10, 2022. On Saturday August 10 2022 at 9:00am the delivery guy arrived on my front door to tell me the washer was not on the truck he was driving but on another truck that was scheduled to deliver the washer shortly. I waited around on called all day on Saturday August 10, 2002 for delivery. No one from the delivery company showed up or responded back to the the phone calls from me and my wife. I have my countless phone calls to the Home Depot in Madison and the corporate Home Depot asking why and when will I receive the delivery of the washer. As of Monday August 15, 2022 the response I have received from Home Depot corporate team is that the earliest the delivery can be made is August 30; 2022. I have a family I cannot wait a month for delivery of a washer!! No manager from the Madison store has responded to my cry for assistance. As of today I have cancel my purchase through my credit card and no longer a customer of Home Depot!! Very disappointed and sadden that as a long term customer I was treated with disrespect and poor customer service. You can rest assured that my complaint will reach others in the form of verbal, social media and any other resources I can think of. My experience with Home Depot is rated -0. Thanks for nothing.

I had a home depot gift card. I used it, bought a mini fridge and needed to return it cause it didn't fit where I needed it to. I returned it to the store they couldn't put it back on the gift card they issued it as store credit. They scanned my ID and handed me a receipt with the store credit information on it and said that's all I needed. No store credit card nothing just receipt and ID. I contacted them regarding the store credit 5 times and 3 different managers later no one was getting back to me. Went into the store when the manager there saw who the cashier was they laughed and said he messes up everything go figure. So another 3 days go by and I call again. Then magically they see footage of me being handed all 3 items but yet they are in 2 different hands. I asked to see the footage of it being handed to me they said no. I said then how do I know you're not lying? They said there is nothing they can do the footage is clear as day. Yet I asked for a card and was told I didn't need one even though the last 4 digits were printed on the receipt. I asked if anyone can use store credit without my ID they said no. I asked if I can use my ID for the store credit without having the card they said no. So if I was never given it and I can't use my ID for it and no one else can use it without my ID, wouldn't they reissue it since it was never given to me and never used? Nope they said they can't do that either. Their answer was your just out the money. Asked to escalate it and was told no. Asked for a manager was told no they would take a message.

Went to the Patterson store pick up 10 items 10 items went online and for 20 minutes I stood online and they were only accepting credit cards went to the courtesy counter asked to speak to a manager or a supervisor and again waited 10 to 20 minutes for a supervisor to appear pia at that point I had placed the matron dice on the counter and had left the store store

I placed an online order for a bathroom vanity top on 6/27/2022. Order number W890780845. I received an email with a tracking number., 14875485. The first delivery date was July 15. On July 6th the delivery date changed to July 18. On July 7th the delivery date changed to July 8th. I also received a call saying that the delivery was scheduled for July 8 with a time of 11am - 3pm. We were on vacation and drove over a 150 miles to get back to the house. At 3pm no one delivered the vanity top. I checked the tracking information again and now it changed to Out For Delivery July 11. We will not be able to accept delivery on the 11th or 12th. We called the delivery company numerous times and no one answers the phone or after spending time on hold waiting to speak to someone, the phone disconnects. We called Home Depot online number and spoke to a customer service person who after waiting 30 minutes to speak to his supervisor came back on the phone and said he couldn’t hear us and hung up. We called back and spoke to someone else who said they see us getting the delivery on July 15. Besides being totally frustrated and having to come back from a vacation, this is very unprofessional.. I will attach documentation.
Linda Golba
133 Evelyn Drive
Manahawkin, N.J. 08050

I made my first phone call to customer service on June 8th to teport a problem with hurricane sliding glass doors. There is water and leaves coming into my patio from The doors. Today is July 6th and I have yet to receive a phone call. I went to the store where I started the process in July 2019 and was told I had to take pictures and email pictures. What kind of ridiculousness is this. Send me somebody to my home to fix this problem I spent $25,000 on Home Depot installation and I will scream from the rooftops to anybody looking to get it hurricane windows and doors to nit even consider Hone Depor.

I am very unhappy with the fact that every home depot seems to have their own policies.I walked into home depot near my house .Didn’t have receipt fot the item Didnt have CA ID but i had my consul Id from my country which is El Salvador.So i asked for store credit .Employee processed my return and with no problem gave me store credit.A couple of weeks later i go to another home depot,I couldnt find my receipt and employee didn’t even bother processing my return she verbally said no and when i asked to speak to manager he came back with the same story.Explain to me why in one home depot i could return item without a problem and in another store i am not even given a chance to try to return an item.?Very disgusted with these types of situations i begining to think home depot employees do alot of profiling on people and they decide weather they want to return an item or not.I have done alot of big jobs with home depot materials.Thousand’s of dollars wasted in home material but i am considering taking my busniess elsewhere if they continue to profile people by what color they are or how they are dressed.Very unprofessional .

I ordered an item (order #W888617879), Store SKU #1003399497, Internet #306098363.
I reached out to HD Customer Care on 3 occasions, with zzero results. I made the intitial purcashe on 5/27/2022 with an expected delviery of 05/31/2022. I gave it a few days until 06/02/2022 to call on a status check, that call left me with more questions than answers. I called again on 06/09/2022 and was told that the carrier was running 2 weeks behind and if I did not recieve the tiem by 06/16/2022, then please call customer service again. With the lack of communication from the carrier and no real answer from HD, I was really disappointed with the lack of service that was provided. The customer service employees were as helpful as they could have been and I could not ask for any assistance than they provided. I'm requesting a refund of the amount paid so that I can make a similar purchase at Lowes Home Improvement.

I have never received such awful customer service at a home depot as I had at the Leesburg Virgin location. I have attached the letter which I sent to Mr. Brown and now forwarding to you to save time rewriting it. As you can see I had issue with a employee named Vincent concerning HIS LACK OF CUSTOMER SERVICE and sent to store manager . Well it looks like MR BROWN has lousy customer service also. Mailed the letter on May 12th and as of today have not heard SQUAIT from him. No apology, sorry this happened, NOTHIN. HOW VERY, VERY RUDE!!! Read the letter and I will be waiting to hear from you along with the gift card compensating for the lack of CUSTOMER SERVICE, RUDNESS and ANGER that I have felt. I hope the position you hold has taught you the value of CUSTOMER SERVICE AND SATISFACTION. A VERY, VERY, DISAPPOINTED HOME DEPOT CUSTOMER Leona Kenner

If I could give Home Depot negative stars I would. My husband bought a washing machine online and purchased the additional installation kit. He was promised that the old washing machine would be taken away. The company (Home Depot) told us the approximate time frame of arrival of the new washing machine. When the washer arrived it was about 6 to 7 hours early. The delivery company did not call with an estimated time of arrival when they changed the time. Then, when they showed up they stated that they could not take the old machine and refused to install the new one. They stated that they could not install the machine because they did not have the correct connection. Then they stated that they could not install it because the of the "frozen" connections. They left and we refused to take delivery on the new washing machine. Later that day, my husband bought a new washing machine, hauled the old one out, and connected the new one without a problem. It was difficult for him to haul the machine out and bring the new one in since he is 66 years old and I was of limited help because I have a torn rotator cuff. Home Depot sucks and we will never do business with them again.

order #W888056129 Planned delivery- never showed after taking a day off. only could reschedule 5 days later- never called.

Poor customer service- on hold for over 30 minutes!

There is like 5 ladies just standing around in loading zone area. Just chatting in the way. I have a job to do and ive waited an hour for a load of wood flooring. Dont they have something they could be doing.

Home depot needs to watch out what there employees doing on job or on property of business. Obviously you can tell one white girl that works there on something. She seems to curse alot or has rude attitude I think her name is Rebecca at warner robins store on Watson blvd

I was in your Ellsworth location last night I am a contractor in the town of Ellsworth I spent probably $100,000 at your store over the last year I was skiing in my stuff apparently I scanned some bar tags that weren’t supposed to be on them as I walked out the store somebody stopped me out on the sidewalk and immediately started being aggressive with me I have severe PTSD documented by doctors for past 15 years told the guide page on my stuff showed my receipt and he said some of the stuff was scanned wrong at that point he begin to be aggressive I said get your hands off my cart I want to pull my card away he bent my thumb and I’m pretty sure it’s broke which I’ll know when I go see a doctor to tomorrow I am only filing this complaint because I’m afraid this fella‘s going to hurt someone I would really like a follow up on this I’m not looking to sue Home Depot because I actually enjoy shopping in your stores I’m going to DA Monday to deal with a different prices on the items and pay whatever it was I’m also going to bring the hundred thousand dollar worth of receipts have spent there to show that it was an honest mistake the only reason that escalated it was because of this store I think you may have been an employee I’m not sure he wasn’t wearing employee clothes but he sure sounds like he work for the store anyways if somebody could call me I’d appreciate

Purchased plants 6 months ago. Home Depot has a one-year guarantee. Many plants did not live and died so we brought them back. The following was the requirements:
1. Plant must be purchased within one year- We bought them six months ago.
2. Plants must be dead - All plants brought back were dead
3. Plants must be in a potted container still - All plants were still in their containers with the bar code still on them.
4. Must have a receipt - We provided one receipt that showed half the plants.
5. Must have the card info to look up. - we gave the card info for the other half of the plants.

Conclusion: they will not take the plants back. We got zero returns. 835.00 dollars of wasted money. They did not uphold their own policy for plants that can be returned if they die within one year, even though we meet every required step to be qualified to make the return. This is the Apple Valley Ca. Home Depot they have become increasingly worse overtime when it comes to customer service.

I was interested in refrigerators, they there were none available I asked about floor models and I was told we do not sell the floor models. Three days later I was in the same Home Depot in Hermitage PA. Funny all three refrigerators that I was interested in were gone!

i went to the store to find an under counter microwave i located the one i wanted to buy and walked over to an employee in the kitchen area sitting at a computer for help. i asked her if she could help she advised me no she was designing a kitchen i then asked if she could get me someone to help me she advised me no she was to busy. well home depot did not sell me the item had to go to a different store with people that care about their customers

I am writing to complain about an associate in store 2841 located in Shakopee, MN. His name is BOB and works in hardware, he was working October 20th around 3pm. My wife can in to get a product for an unconventional use, he proceeded to insult her by literally calling her "stupid". The unconventional use ended up working perfectly which showed his ignorance in the end. This is not how an associate should ever interact with a paying customer. This man should be disciplined for insulting my sweet wife, I am extremely angry for this insult of my wife's intelligence. She is extremely friendly and moved on I am not OK with this. I was also an eight year associate many years back I can't imagine talking to a customer in this way without serious consequences. I spoke to an assistant manager but am still unsatisfied that this will be handled appropriately. Insulting a man's wife is a great way to induce retaliation. I am trusting Home Depot corporate/management to make sure this is resolved. Thank you.

I ordered vinyl flooring & install from store #0526 this morning around 11am. Rosemary Dominguez in flooring was knowledgeable and efficient. Then I was sent up to the front of the store to check out at customer service and pay for the invoice.

Complaint 1: I waited 40 minutes in line to pay for the invoice. That's a long wait for anyone!
Complaint 2: This afternoon at 3:06 pm, Home Depot customer service (Georgio at 800-248-8982) called me and I had to wait over 10 minutes to find out what was needed. They called me and I was placed on hold for 10 minutes! Ridiculous! If you call me, be on the phone to talk to me! I asked for a supervisor and was transferred to Meagan. She said she would talk to her leader to see what could be done, but I am not convinced she will pass on the complaint.
Sincerely,
Linda Crain
C: 361-215-1800
H: 361-242-9225

refer to the following orders:
WA65732581; WA65941415, R1654034; CD7169352,38900365; CD71216223, 37878106;
Case 15474050-Resolution Expediter D'Shayla T. 1-800-910-6704 Ext85155
We began the process of ordering Wilshire Estates patio furniture on 6/5/19 and as of today,7/19/19, we still don't have all of the furniture we ordered. We have had to return and reorder 5 tables because they were damaged. I was finally referred to your resolution department on 6/21/19. Rather than have me order two more tables, your expediter ordered the tables directly from the company that makes them. I was told at the time that the tables were on the way from China. Today, I received one of the tables. The problem with today's order, it came without legs. It had the hardware to attach the legs but the legs themselves were missing. If you look at the records associated with the orders and the attempts to resolve my issues, I'm sure you can see why I'm so frustrated.
I'm trying to be patient with you reps but it's becoming increasingly difficult. I've spent hours on the phone and hours packing and unpacking cartons. It's been a real nightmare trying to track all of the orders and return orders to make sure my credit card is getting credited . I'm not feeling like a valued customer and ex-employee right now. I've spent good money for the furniture and I've yet to receive my entire order. I really need to get this resolved ASAP. I shouldn't have to work this hard to purchase anything from anyone. I just want to mention that everyone that I've talked to have been very responsive but I my problems still exists.

Anything you can do to resolve my issues will be greatly appreciated. Part of me feels I should be compensated for my patience but I'll be satisfied just to get this situation behind me.

Hayes Davis Jr
262-363-5932 (H)
262-501-3521 (C)

well I recently made a 260 dollar purchase fro. the Hiram ga. store I wasn't please with the performance of the item and tryed to return it not two days later .and was I formed that they would do the return because I was red flag for making to many returns without receipts. well I spend hundred to 1000 s of dollars every week there because I do construction.so I have left over things that I return so that my co.pany doesn't lose money.well I even had a receipt and I'd. and license. they are say I g it was could be how we used a store card as part if the payment and cash and my bank card to pay for the auger.well that is b.s.the store card was in my name and name is on .your policy say rexilta mean return .now I want
my money back or I will file a law suit and in not ever gonna shop some where who can't trust someone who apwns the kinda of money I so there I'll go to lowees. So either my is returned or that things physical

I am a project manager at Westminster Senior Village in Dover Delaware. A month ago I talked to a salesman about fans. He told me that if a veteran purchases fans from them the vet gets a 10% discount. I am not a veteran but one of my people here is. We went back to place the order last. Another salesman , after I picked out 4 of the same fans that were not a stock item the salesman again told me that the 10% applies since I had my man use his veterans status. When we went to place the order they said no discount on non stock items. What about both salesmen telling me it did apply.?

We needed the fans pretty quick and ordered them even though no discount? I suggest you tell your people to tell the same.

The name of the man who purchased the fans for me is Edwin Hoiles. He used his credit card to purchase them.
I am very disappointed in Home Depot. If this is the way you treat us I will not purchase anything any more for our project from Home Depot.

Harry Powderly
171 Westminster Drive
Dover, DE 19904
302-697-3905 Home
302-242-0016 Cell
harrypowd@comcast.net - email

We brought a shelter logic garage in a box 13 x 20 it was $579 September 28, 2017 it's already rotter out, we are 84 years old and money does not come easy we would not of purchase a piece of trash ,very disappointed in your company and will not return.the order number was W77450053 and your company will not stand behind it at all . Madeline Verrill

I was at the Home Depot off the I205 by the Portland Or airport while I was shopping in the Garden section I decided I wanted to get some lattice not the cheap lattice by the way, I looked all over for an employee to help get it because I couldn’t reach it. Well after looking for a bit I found an employee helping another customer so i waited a bit then after both of them looking at their phones I finally said excuse me can you please send someone over to the section where the lattices are? She rudely says it’ll be a minute also in an irritated way. I understand if your busy but she could have said something like I will it will just take a little bit or just something more polite. (She had reddish hair in her 30’s to 40’s)

Then a bit later I asked an employee where the ant traps were. Not only was she polite she walked me to where they were and gave me more info wayyy better customer service and her name was Tammy