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Based on 35 Complaints
Contact Cigna Corporate
Toll free phone number: 860-226-6000Cigna (www.cigna.com) is an American worldwide health services organization. It serves over 85 million customers globally in 30 countries. With over 35,000 employees the consolidated revenues in 2014 were reported as US 34.9 billion. Cigna is traded publicly on the NYSE:CI.
If you have a problem with Cigna services you may call 1-800-997-1654. If you would like to send postal correspondence to the CEO, David Cordani, address your mail to him at 900 Cottage Grove Road, Bloomfield, CT 06002.
Cigna was founded in 1792 and over 200 years later now focuses on health care as opposed to ‘sick care’. Links from the corporate website offer ‘country specific’ social media sites. Basic presence may be found on Facebook, Twitter as well as Google+, YouTube Linkedin and Instagram.
Some of the top Cigna complaints include:
- Refusal to approve claims (denials)
- Poor customer service
- Delays in payment
- Incorrect workers compensation
Experienced poor service? File a complaint here!
Cigna Contact Information
Report complaints to corporate and get satisfactionCigna headquarters address
- 900 Cottage Grove Road
- Bloomfield
- CT 06002
- United States
Company website
1-800 phone number
860-226-6000Support email address
customers@cigna.comBetter Business Bureau rating
A+
Customer service hours
24 hours a day
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Top Cigna Complaints
Browse more than 35 reviews submitted so far
I called trying to find out why my claim has been pending for many weeks. I went to MYCIGNA, called the phone number under Medical Claims and reached someone with a thick accent who finally told me she could not access my records, that I had to go to a Personal Representative. I called back and again got Prescriptions who transferred me for the third time to someone who simply told me that Cigna has up to 30 days to answer the claim that I submitted my self. I do not understand why it takes so long to make a decision on something so simple, and that I am covered for under my policy. Why do I have to speak to a Personal Representative? Why are your phone numbers for medical claims incorrect on your webpage and actually send me the Pharmacy? Why do calls to the Prescription dept. have to be transferred to another dept. because Medicare is my Primary provider? Why has Cigna's service deteriorated? Why must I speak to someone who I can not understand?
The CIGNA rep called today to advise their doctor (the CIGNA doctor) is waiting for a return call from one of my wife's medical providers, the Neuropsychologist, in the event we wanted to followup to make sure their call is returned. What is amazing is the letter from the Neuropsychologist is very clear regarding the medical issues preventing my wife from working. We feel it is very clear as well that CIGNA contacts the medical providers even if no clarification is needed, in order to sqew the statements received in in order to make them support CIGNA's predetermination, that EVERY ONE CAN WORK NO MATTER WHAT. PER CIGNA IF YOU CAN FEED YOURSELF, AND ANSWER THE PHONE, THEN YOU CAN WORK!!!!!!
****Keep this in mind when you are looking into using them for LTD, and consider policies outside of what State Farm offers.
Also I read the CEO David Cordani made around 49 Million in 2016. GREEDY PIG, PIG, PIG! But don't go by what I have read, research it yourself.
**CIGNA WILL CONSTANTLY CONTACT MEDICAL PROVIDERS THAT SUPPORT YOUR CLAIM, STATING THEY HAVE ADDITIONAL QUESTIONS EVEN IF WHAT YOUR PROVIDER WROTE IS VERY CLEAR. IT IS A TACTIC THEY USE TO WEAR THE MEDICAL PROVIDER DOWN. ONCE THE PROVIDER STOPS ANSWERING THEM BACK, THEN THEY CAN DENY, STATING PROVIDER WOULD NOT FOLLOW-UP. THEY ABUSE THE SYSTEM. CIGNA IS SCUM!
I purchased Long Term Disability Insurance with CIGNA (LINA) for about 25 years prior to making a claim. The insurance was offered through my employer State Farm. CIGNA covered 2 years of my disability (after the 6 month wait), however now they are performing a two year review for any occupation. An IME (Independent Medical Exam) has been scheduled by CIGNA for me, even though Social Security approved my claim on the first review.
My medical records/history is very extensive, covering multiple surgeries and procedures in an attempt to try and make my conditions manageable; however they just keep getting worse. The pain is excruciating, it affects my sleeping, moods, mobility, relationships, everything in my life. It started out with Endometriosis in my mid early to mid-twenties, which ended up in a total Hysterectomy.
The Endometriosis developed into Fibromyalgia, which then also was complicated my Diffuse Small Fiber Neuropathy (diagnosed as a result of a Skin Punch Biopsy). This affects my bladder, causing incontinence which is unable to be helped by Rx medications as I am beyond that point. I can wear heavy adult protection, with a heavy pad, all meant for adults with Incontinence, but when stressed it has gone through all my protection, soaking my blue jeans, causing me to have to put a towel on my car seat to drive home. I have Mental and Cognitive issues, which are in large due to my Physical Conditions which are all predicted to stay the same or get worse. There is NO prognosis for the medical conditions to ever get better, and or improve.
From the voluminous amount of complaints by claimants about CIGNA on the Internet, I fully expect them to deny my claim as this is standard procedure for the company so their CEO, and VP's can make all the money they do being overpaid for denying valid claims as indicated by past State Insurance Department investigations, fines, rulings.
I have a Psychiatric Nurse Practitioner, Primary Care Physician, Rheumatologist, and Neuropsychologist who all support my disability and have written letters explaining the same along with what they are basing it on. I also have an Urologist who can support my Bladder/Incontinence issues, along with a prior Pain Management Doctor who after several procedures said there was nothing else he could do for me, as everything he could try was exhausted. I also provided a complete record from my prior Rheumatologist who I went to for years prior to my new one.
CIGNA (LINA) has immense amount of test results, history of countless failed procedures performed in an attempt to alleviate my pain and urinary issues with no success, record of past missed work, and medical history which all backs my claim as being legitimate. *It is amazing just how many times CIGNA claims to not have received documentation even though the medical provider or us have included the Incident Number with a cover sheet, and every other place we are sending that information has received it. Also how many times the Medical Examiners reviewing the documentation for CIGNA take only certain words or sentences from a claimants Medical Providers to bolster their case, IE CIGNA Cherry Picks what they want to use, and disregards what does not support CIGNA’s case.
For those suffering or those family members and friends going through this: I strongly encourage using this website as a means to voice your issues/concerns, along with writing your State Insurance Department and the Insurance Department for whatever state your disability policy was written in. Also writing the State Insurance Departments that previously investigated and fined CIGNA in the past Connecticut, California, Massachusetts, Maine, and Pennsylvania, as a means of letting those agencies know even though they cannot address your claim (if the policy and or state you live in is not in their jurisdiction) that things have not changed with CIGNA, so hopefully the States reinvestigate CIGNA and fine them again.
Your State Legislature, Local Official’s, News Agencies such as Daily Mail, CBS, NBC, ABC, ETC. are all worth writing, along with Social Media and CIGNA’s Executives (once you have your handling Reps Email Address then you should be able to figure out the Executive Email Addresses by using the same format). The more people that fight this Mega Company the more chance they will be held responsible for their crimes of greed, dishonesty, and Bad Faith Claims Handling all for The Powerful Almighty Dollar. CIGNA has a massive amount of Lawyers and Lobbyist to make sure the deck is stacked in their favor, so only through a mass effort can we hope to change Corporate America.
David.Cordani@CIGNA.com (CEO)
do not bother with "CGIConsumerAdvocacy@Cigna.com" as they give lip service to pretend the company (CIGNA) gives a damn when they do not give a c-ap!
I received a quote and they request me to send my Visa card details I suspect this is a scam. Please confirm
Name of Cigna staff: Mica.Mollyneaux@Cigna.com
Address:
Mica Mollyneaux – Telesales Executive
Cigna Insurance Management Services (DIFC) Limited
Office No. 601, Level 6,
Al Fattan Currency House - Tower 1,
Dubai International Financial Centre,
Dubai, P O Box 112281,
United Arab Emirates
Email: Mica.Mollyneaux@Cigna.com
Toll free from US: 877 539 6295
www.CignaGlobal.com - your link to easy access to quality health care around the world.
Data Privacy law is changing. Your privacy is important to us and we take care to protect your information. We have updated our Data Protection Notice (DPN) which can be viewed online https://www.cignaglobal.com/privacy-statement. The DPN explains how we collect, store and handle your personal data. Any time you provide us with additional personal data, that personal data will also be processed in accordance with our DPN. If you provide us with personal data about another individual, by providing that, you are confirming that you have obtained that individual’s consent for the processing of their personal data in accordance with our DPN and that you will inform them of our DPN.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorised personnel. © Copyright 2019 Cigna. Regulated by the Dubai Financial Services Authority.
From: Mollyneaux, Mica
Sent: 29 April 2019 16:17
To: 'Josefa Vulawalu'
Subject: Cigna - Ready for payment
Importance: High
Hello Josefa,
The line dropped then.
Please reply to this email with a copy of your passport.
I will try to call you again however please see the payment template below, if you would like to complete this and return it to me, I will get the payment put through.
Card Type (Visa/MasterCard/AMEX)
Card Number (16digits on the front of the card)
Name (As appears on Card)
Expiry Date (MM/YY)
Security Code (last 3 digits on back/ 4 on front of Amex)
Address that card is registered to
Credit card authorisation
I authorise Cigna to charge my credit/debit card account with my healthcare premium (of which I will be notified upon acceptance of cover/renewal). This will continue until the instruction is cancelled, and I will provide written notice to Cigna according to my Policy Rules documentation.
Kind Regards,
Mica Mollyneaux – Telesales Executive
Cigna Insurance Management Services (DIFC) Limited
Office No. 601, Level 6,
Al Fattan Currency House - Tower 1,
Dubai International Financial Centre,
Dubai, P O Box 112281,
United Arab Emirates
Email: Mica.Mollyneaux@Cigna.com
Toll free from US: 877 539 6295
www.CignaGlobal.com - your link to easy access to quality health care around the world.
Data Privacy law is changing. Your privacy is important to us and we take care to protect your information. We have updated our Data Protection Notice (DPN) which can be viewed online https://www.cignaglobal.com/privacy-statement. The DPN explains how we collect, store and handle your personal data. Any time you provide us with additional personal data, that personal data will also be processed in accordance with our DPN. If you provide us with personal data about another individual, by providing that, you are confirming that you have obtained that individual’s consent for the processing of their personal data in accordance with our DPN and that you will inform them of our DPN.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorised personnel. © Copyright 2019 Cigna. Regulated by the Dubai Financial Services Authority.
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You have terrible customer service. It take 7 to 10 day for them to approve my medicine. I have been taking the same meds for 2 years. Why do you give me the run around every 3 months. I don't need a Pharmacist to approve it because I have been taking it for two years. How can you upset your customers who need their meds.
You have terrible customer service. It take 7 to 10 day for them to approve my medicine. I have been taking the same meds for 2 years. Why do you give me the run around every 3 months. I don't need a Pharmacist to approve it because I have been taking it for two years. How can you upset your customers who need their meds.
Was In the hospital Parkridge Valley the end of November 2018 Cigna is very slow to pay still waiting on 3 claims from Dec 20th Dec 31st and Jan 2nd still have not been paid to Parkridge Valley they have all the documentation
Called customer service about my Dr. office billing..Spoke to Tristan, she put me on hold called my Dr. and had everything straightened out in less than 10 min. Had to let you know this is the way to do things. Quick and professional. Later I tried logging on and had a problem, again called and spoke with Wendy. Again I was given the correct information immediately. I think your customer service reps. are fantastic, and I had to let you know. Thank you, James McConnell.
When I pick an health insurance company through the Federal Government I make sure my doctor and hospital is in network. I don't feel that you have the right to change the in network providers until it is time for renewal. When I called APWU, I was transferred until the person I spoke to wasn't even connected with APWU or Cigna. I am very dissatisfied with you because of this and unless it is corrected I will never use Cigna again. APWU said it was the provider who cancelled the insurance and the providers claim it was Cigna, not them. I would like to know the truth. I also called and asked APWU if my doctor was still in network. I was told that he was and now I'm being charged for him not being in network.
Sincerely, June Hubbard ID A00052064
To whom it may concern:
I'd like to file a complaint on the Authorization Department for an unexceptional customer service. The lady called our facility very angrily and very rude telling me that it was 5pm there and that she's suppose to be home rather than doing her work. From the moment I started talking, Nancy K., yelled at me and never toned it down. She was so upset about the pre-certification claim that I had filed that she hung up on me and then called again to yell at me even more. There was no Hi, how are you doing, my name is... She did not have to yell at me or to our receptionist because she is having a bad day or that she's suppose to be home already. I did not appreciate getting scolded or treated that way. She also didn't give me any direction on how to file an appeal. She told me that she doesn't know the number because she doesn't have a phone book. Please in-service her on customer service because no one needs to be scolded for trying to get an authorization approval. If I could give a zero, I would.
CIAGNA did not accept me for a Medicare select plan. Their stated reason made no sense (my use in the prior year of two common drugs for pain due to injury). In their letter, they said they would give me the information in their file supporting the decision. Their new business division has simply not replied to two written requests for that information. Since an insurance denial can impact my future, I believe it important to see the real reason coverage was not extended to me.
during my work 10min break I called cigna to check up on the pending status, but they place me on hold for so long especially right after I requested to escalate my case the associate name Verdugo or Vergo? placed me on hold for 10 minutes or so. when I had to disconnect the call after long time of waiting (all I hear was music) the total call time was slight pass 20 minutes and got no reference to the request I made or any specific results for the call.
I wish he would've checked with me time to time to ask if it was okay to place me on hold for such a long time... when he said it would be few mins of hold it went pass that 10 minutes!!! I am not satisfied with the call time. I have to make the call again later urg!!!
I was charged a out of pocket fee of 200.00 dollars to see one of my doctors that was in the network I was told I would be reimbursed by Cigna all I needed to do was ask for a claim form attach my receipt to it and they would take care of it that was 12/6/18 I still haven't received it yet and now my calls are being ignored 200.00 is a lot of money for a person on a fixed income I need to know what to do next I can't get a hold of anyone thanks
My short term claim was closed without notification by a worker named Shalonda . I appealed short term. I paid my PCP to fax notes but didn't realize that Cigna was to request the information from the other doctors involved. I saw all the appropriate doctors and informed Cigna of the names, telephone numbers, and locations of these doctors. The appeals was turned over to a worker named Chelsea. She has all the information of all the doctors and visits and addresses. I signed releases at the doctors to have this information released upon request.. Neither Shalonda nor Chelsea requested this information on time.. I sent a 12 page fax of all information I could retrieve. I called Chelsea today and she tells me that she will give me two more weeks to get the information in before they start the appeal. This is a legal procedure involving a written letter by me , by a certain time. I have been hospitalized for MDD, and although I sent all the information I had to Chelsea's department, when I called her today, she hadn't contacted these facilities. Chelsea is never clear as to weather she received what was sent and she's always off with her dates. In my opinion, Chelsea and Shalonda are not the kind of workers a reputable company would hire, and I'm positive their work ethics are not known to the people who should know.
Trying to get onto the site to check on the new plans my company has, 3 phone calls, almost an hour
spent and STILL CANT GET ON!!! What a joke. Dont get the emails, codes given dont work. Whos the
person in charge of IT that needs to be fired?!
your customer survey form when you get to contact phone # will not let you use the same # for normal business hours call back
refusal to approve a legitimate claim and provide payment
I have been trying to get my Durable Medical Equipment (Before my surgery) for nearly 2 weeks. I have worked with Care Centrix (who are generally useless). I keep getting told I am in an escalation que and still it doesn't move from that Que. I told them in PLENTY of time that I needed my DME by No Late Than 6/27 as I am leaving to travel to the surgery facility on Thursday I have had the run around from Care Centrix, Countrywide Medical, Colonial Medical group (who actually told me that They didn't know why I was transferred to them, they didn't even take my insurance.... I have been lied to, disconnected, told that the computer crashed and all calls were hung up on, told that my device was going to be delivered to the hospital (they couldn't tell me then even where my hospital was). All of this over a little device that I could have ordered on Amazon for 150 bucks, but no, I have to go through you because I haven't met my deductible... So I am still going to have to pay for it... And I not have over 8 HOURS invested in phone calls, begging, pleading just for someone to actually give a crap about the patient.
Finally I get in touch with a Supervisor Chris ID# C81997 phone number (for voice mail only because he does not have a direct line) that has promised me that he will follow up with me by NO Later Than... Noon eastern on Wednesday (which is the drop dead date that I have given everyone nearly 2 weeks ago). I don't care if they have to drive it here... I need this scooter tomorrow... This is CRAZY... Everyone is pointing the finger at Care Centrix who pointed it at Country Wide... who pointed it at Colonial Medical, who pointed it at Country wide who pointed it at Care Centrix…. I DONT CARE!!! I point the finger at Cigna, because that is who I pay to do this for me. At this rate, making approximately $50/hour... I have over 8 hours invested JUST IN PHONE CALLS TRYING NOT TO GET THE RUN ARROUND... It looks as though you guys will owe me 400.00 and yet people don't seem to care that I have Work to do, family to tend to... Life to get to... oh yeah, a Surgery that is going to sideline me for 3 months (this is why I need the scooter.)
I would like a call from an executive complaint department ( if there is even anyone who will actually read this email). I think it is funny that on this actual web page... it actually says the #2 reason people write in is a complaint over customer service.... Unreal!
Call me at 256-975-0706 if you really care for your customers. I will be willing to bet this goes into a mailbox where either a bot will respond or it gets erased.
OMG...the pharmacy what a wrecking ball. I called in to get some prescriptions refilled and talked to Andrew who started out with an attitude. TOLD me it takes 3 days, which I wasn't aware of as I have called in before and this was not mentioned. I mentioned that if I see my Doctor it takes an hour or so to get them filled. Had an appointment to see Dr. but it was called and cancelled on me...Soooo.....I said i needed them the next day and again with the attitude.....I live 40 miles away and tried to tell him but wouldn't listen.....finally said he would TRY and have them ready the next day. I again said they have do be ready as I live 45 miles away...I than asked for a manager..and guess what HE is the manager....I told him this call is recorded and I will call corporate to have call pulled......said have them ready tomorrow and hung up. He called me back and said if I ever speak to him again I can have my medicine filled somewhere else....now before this I had not raised my voice or was mean....he was the one being rude to me. I have extremely high blood pressure and cannot be without my meds for a long period of time at all.....he should have listened to me instead of I'm the boss power trip....so a call to Corporate and my brother who is an Attorney has been placed....
I RECEIVED A BILL FOR OVER $20,000 FOR A PROCESS THAT I NEEDED ON MY BLADDER BECAUSE OF FIVE STROKES I HAD. MY MEDICARE HADN'T KICKED IN YET, SINCE WE HAVE BEEN WITH CIGNA A LONG TIME. I FIGURED THEY COULD COVER IT. I HAVE CALLED AND LIVE CHAT SO MANY TIMES AND THEY WOULD CUT ME OFF AND WOULD NOT LISTEN.PAM C.GAVE ME A #9289 BECAUSE SHE SAID NO ONE EVEN APPEALED THE CASE AFTER ALL THE TIMES WE SPOKE. I CALLED FRIDAY AND NOW THE REASON IS MY HUSBAND DOESN'T WORK FOR BALTIMORE COUNTY.IF HE DIDN'T WHY DOES HE STILL GETS RAISES AND CIGNA IS STILL GETTING PAID THROUGH THEM.THEY SAY BECAUSE I DIDN'T GET MEDICARE FOR A COUPLE OF MONTHS SO I'M BEING PUNISHED.MY HUSBAND IS STILL PAYING PREMIUMS FOR ME TOO. I HAVE AN ARTICLE WHERE IT STATES YOU DO NOT NEED TO GET PART D IF YOU DON'T WANT TO. SO MEDICARE WON'T PAY NEITHER WILL CIGNA.PLEASE SEE IF YOU CAN HELP.I NEED ANOTHER OPERATION.I WON'T LEAVE MY HOUSE BECAUSE OF THE CONDITION.I WOULD LOVE TO VISIT FAMILY AGAIN.I AM SENDING THE ARTICLE thank you Della Hare
I have filed a claim on 5/10/2017 for Dr. Michael Bianco for Courtney Errington (U1379677705) DOB 4/27/1994. This was preapproved and I have submitted it several times. We continue to get letters from Cigna stating that more info is needed. I have called at least 8 times and here the same thing, after looking up several reference numbers, the reps say yes we do , it will take 10-14 bus, days, or 20 bus days etc. There is no reason why this claim is not processed after almost 6 months. Dr. Bianco wants a resolution to this case. I am very frustrated and am getting the run around by each representative. Kathy Bianco (Dr. Bianco's Office) 412-835-1111
I've been a member of Cigna through Medicare Part D for two years. There has never been a problem covering my pain meds until all of a sudden they just quit last week. Every time I called in it was something new that was always wrong information. First it was they were out of CII meds, then it was I had reached my limit according to Florida DEA limits (there are none). Finally I found out the truth from a pharmacist, if you're on high dose pain meds it triggers a meeting of a 4 person department that consists of a doctor, a pharmacist, and two others (I don't remember), to determine if it's in the 'best interest of the member' to be on that much pain medication long term. If their decision is no then they stop filling your scripts.
They didn't consult with my doctor or myself to see why I was taking it. How can they expect me to suddenly stop taking a medicine I've been taking for 15 years? And on top of that, in these kinds of situations they won't cover ANY Narcotics/Opioids for you. I was using some of my food money to overnight the script and have the medicine overnighted back for safety. I CAN'T get it locally so even if I could afford it out of pocket I can't get it. I also have heart problems so now I'm afraid that the stress of going through the severe withdrawal symptoms will cause me to have a heart attack.
I would think they would be worried about people suing them for suddenly stopping them from taking their legally prescribed medicine with no notice and no recourse if it causes them harm during the withdrawal phase. So far Medicare has prevented me from changing insurances but if I can get a supervisor to speak with them (so far I haven't been able to speak to one) and get them to admit that they are not going to cover/fill any more pain prescriptions then they should allow me to do so.
You need to update your list of Drs. who take your insurance. I have been searching for a Dr. with the names Cigna PPO gave me, they do not take your insurance. I than called back 3 to 4 times got more numbers same thing do not take Cigna PPO. Called customer service back again asked for a supervisor thinking for sure, she would welcome the news that Cigna PPO LIST NEEDS UPDATING....Her response..so you didn't get a hold of anybody. I than asked for her supervisor I was put on hold and was never given the supervisor's, supervisor. Calls are monitored it would be easy for someone that works for Cigna to find the incompetent supervisor who left a customer on hold.
Was over charged on some drugs that were ordered On March 18th 2016. Today is April 17 2016. I am waiting and waiting. With no answers from Cigna still. This is not good customer service at all.
Just wanted to express my concerns on the Cigna Dental Insurance we have had in place since October of 2015. I am not seeking a response or alternative plan, just sharing the concerns that we are having.
According to Cigna customer service department, our insurance coverage’s for Dental falls under an “Alternate Benefit” clause, which according to the Cigna representative I talked with on Monday, stated the was requested by Richland County. It was explained to me that the Dentist performing the procedures must conform to the approved procedures, with approved materials, according to the “Alternate Benefit”. One of the problems is that most Dentists are continuously upgrading their facilities to improve services to the patients, and they do not retain materials or composites that have been deemed out dated.
Example: The Dentist performs a routine cleaning and inspection and finds that a molar tooth needs a cavity filled. They schedule this work and the procedure is completed. When Cigna receives the claim for $ 217.00 they state that they will only pay $ 117.00 as the Dentist should have used a silver fill composite, and not a white composite material for filling. This Dentist is in the network, and they do not use the silver or other composite as they have updated to current dentistry practices, and use the one white composite for fillings.
They do not consider the procedures and the composites they use as “Cosmetic” dental repairs. Unfortunately Cigna , under this plan, has deemed this as a cosmetic alternative. Most patients do not consider jumping from one dentist to the other. Once someone is found that they feel comfortable with, they stay with them. If the Dentist does not provide the services that match the Cigna coverage’s, The patient is required to pay for this out of pocket. If the patient does decide to go to another Dentist to have work done that is within the Cigna Coverage’s, then additional X-rays, appointments , etc. apply, which would also be paid out of pocket by the patient. It is my opinion that Cigna Dental knows that patients will not change Dentist, so this results in more out of pocket costs to the patient.
I can understand the Cosmetic guidelines when it refers to implants, veneers, etc., but it should not apply to standard dental repairs. I have informed my Dentist that all work required will need to be reviewed with Cigna, and a quote for repair coverage’s must be obtained before scheduling. It is most unfortunate that we have come to this requirement. This however does not solve the issue, as the Dentist is not going to go back to outdated materials to repair my tooth, so we are still going to pay out of pocket, or not have the work completed, which is only going to make things worse.
From the $ 217.00 billing, Cigna paid $ 31.00. This was based on $ 217.00 less the $ 100.00 deduction for the “alternate Benefit”, then the deduction of $ 75.00 deductible. The payment was also based on requiring the Dentist to write off $ 25.00 of their bill, and then they paid 80 % of the balance, which resulted in a total payment from Cigna of $31.00. I am required to pay $ 157.00 out of pocket for the services rendered. Thank you for taking the time to hear our concerns. I am not attempting to cause problems, just thought someone should know what we are going through with this.
I was told in April of this year I had cancer I was scheduled for surgery on August 5th so on July 30th that was my last day of work and I have not been back to work as of now. Still don't know when I will be returning. As of today I have only received payment from Cigna corporate office for 50 days of FML I am told I have 12 weeks which is 84 days. I have not received any other check but the one for 50 days and I received a letter last week stating my FML leave was expired I can never call and get to speak to my case handler and it is sometimes 3 or 4 days before I get a call back.
Usually after I have called my employee to check on it for me the last time I spoke to her I was told my FML benefits had run out and she would not be handling my case here on out I still have not heard from anyone about when or what needs to happen for me to start receiving my Long term disability and why I have not received payment for the other 34 days on my FML. I have enough stress in my life right now dealing with cancer with bills coming in having to travel back and forth from Louisiana to Phoenix with those expenses and not being able to receive the financial help that my company has paid for in my behalf for the last 20 years I am really sorry that its coming to this to hope I can get the help I need until I can return to work.
Can someone help me contact Cigna customer service with my complaint?
I enrolled with Katherine Ferrell with the agreement she would not summit it until Dec 1st. I explained to her for 45min I was having cataracts surgery and I did not want anything to interfere with that. I begged her she promised me she wouldn't do anything until Dec 1st now they say I have to pay for it and I am disability s.s. 69 years old. This women should be fired for what she did and I am reporting this to the Department of insurance complaints.
First, let me start by saying that I was supposed to have a diagnostic pre op procedure back at the beginning of this year. Because of Cigna jerking me around and causing me to jump thru hoops to get the approval, valuable time was wasted and I've been in a wheelchair since February with debilitating spinal pain, and my surgery was postponed until July 21. Now, 4 days before surgery to correct problems in my spine, they are denying the surgery, saying it's not medically necessary. If my Neurosurgeon (and the second opinion from the head of neurosurgery) thinks it is medically necessary, who is Cigna to say it isn't?? I'm a disabled mother of 3 teenagers, in constant mind-numbing pain and stuck depending on a wheelchair to get out of my home (on the rare occasion I CAN leave my home for dr appointments only!!), and I demand that Cigna let my doctors decide what is best for me!
Since our insurance changed from BCBS to Cigna at the beginning of this year, I've endured absolute hell and wasted money I don't have trying to prove medical necessity to this insurance company. Every doctor I've been to has said that all of their CIGNA patients endure the same mistreatment, and this is just WRONG. My quality of life right now is close to zero, and yet I have to continue to go through fight after fight to get medical procedures and now surgery that I've known I needed for the past year. No one should be treated this way.
I enrolled in Cigna because they covered all of my medicines. Within four months of enrollment, they denied coverage of four important medications. Though my doctor wrote a prior authorization with details, they denied coverage regardless. How can an insurance company make decisions about my health needs when my doctor has made thoughtfiul, wise recommendations based on years of his care. In addition, because I am on Medicare, I am not allowed to purchase these medications out of pocket. Now I do not have the care I require, thus putting my health in jeopardy. This is outrageous!
For 3 months of 2013 I had both Cigna and MPHI insurance. MPHI was secondary as it ended in Dec 2012 and started again in April 2013, but only for 3 months. Cigna has refused to accept that MPHI changed form primary to secondary for 2013 and is to date refusing to pay claims from that time. My faxes, phone calls with their reps, copies of paperwork sent to them multiple times, all amount to nothing. I have had no satisfaction from them, no return phone calls as promised by their claim manager Amy H. ext 50942 “looking into the problem”, no paperwork relating to the problem, just requests for information already sent to them by mail and fax.
Not to mention HOURS on hold. This morning I have already been on hold for 36 minutes trying to reach Amy H, who did not call me 3/10 as promised. ID U50254573 Alexandra Peterson 6-2. Claims in question for Hailey Patton, Dr. Max Lehfeldt, Labcorp, Arcadia Outpatients, Dr. Fernandez, Dr. Jarquiez. April – June 2013. You have the certificate of creditable insurance from MPHI stating theta Cigna is primary for 2013, and all EOB copies of denial from MPHI. I have now been on hold for 40 minutes.
Needed back surgery and it was denied because Cigna decided that the procedure was expermental. So after alot of sending in alot of medical proof they only approved for me to have half a surgery and the hardware. The only problemwith this was putting in the hardware was denied again. What do I need with the hardware put it in a bag and bring it home to look at. Cigna is one of the worst insurance companies I have ever dealt with. Also this surgery has been done in the US for 10 years so when is it considering not expermental?
I agree that Cigna is a terrible insurance company. I am a health care provider and I recently sustained an injury to my right foot awhile back. First thing that I did was try to get an MRI for it! I worry that if I had a suspected nodule that needed to be biopsied they would not allow it to happen. I guess by allowing people to remain ill and eventually die, Cigna insurance company can keep the insurance claims down. Way to go Cigna, thanks for taking care of my insurance claim to the injury in my foot!
My husband & I got married three years ago. Naturally, after we got married my husband decided to apply me to his Cigna life insurance as beneficiary. Two years ago he applied to have me added to my own life insurance policy…little did we know Cigna would be beating around the bush for over two years about something that should have been handled. I got a letter today that states I was denied because of my “height to weight ratio.” IT IS COMPLETE AND UTTER BULLS***. If they measured based on the body mass index then my husband would have been denied too. I guess my only life insurance is GOING TO SOMEONE ELSE.
I was employed by Konica Minolta and my department was dissolved in January 2010. Konica paid for my insurance for 1 month and paid the supplemental cobra through ADP to Cigna. In February 2010 I fell and broke my knee. Cigna was still in force as the primary provider. They paid part and then demanded their money back from health providers, saying that because I did not carry Part B they were not responsible in any way for paying my claims. My daughter, who is a nursing home administrator has informed me that Cigna has the worst reputation in the health care community for paying claims and told me of her multiple experiences concering Cigna claims.
My health insurance through my job is Cigna. I need a procedure in which my insurance company will not approve because they say it is not fda approved. Recently I learned that another patient who also has cigna was approved for the exact same procedure but yet I was told by Cigna customer service on several occasions that this was not fda approved and Cigna would not approve it for anyone. I do not know about you but this sounds like the truth is that this is an expensive procedure and that is why they are dancing around the real reason for the denial it is expensive. I guess the CEO who makes millions of dollars every year does not want anyone to cut into that.
Needed back surgery and it was denied because Cigna decided that the procedure was expermental. So after alot of sending in alot of medical proof they only approved for me to have half a surgery and the hardware. The only problemwith this was putting in the hardware was denied again. What do I need with the hardware put it in a bag and bring it home to look at. Cigna is one of the worst insurance companies I have ever dealt with. Also this surgery has been done in the US for 10 years so when is it considering not expermental?
I called trying to find out why my claim has been pending for many weeks. I went to MYCIGNA, called the phone number under Medical Claims and reached someone with a thick accent who finally told me she could not access my records, that I had to go to a Personal Representative. I called back and again got Prescriptions who transferred me for the third time to someone who simply told me that Cigna has up to 30 days to answer the claim that I submitted my self. I do not understand why it takes so long to make a decision on something so simple, and that I am covered for under my policy. Why do I have to speak to a Personal Representative? Why are your phone numbers for medical claims incorrect on your webpage and actually send me the Pharmacy? Why do calls to the Prescription dept. have to be transferred to another dept. because Medicare is my Primary provider? Why has Cigna's service deteriorated? Why must I speak to someone who I can not understand?
The CIGNA rep called today to advise their doctor (the CIGNA doctor) is waiting for a return call from one of my wife's medical providers, the Neuropsychologist, in the event we wanted to followup to make sure their call is returned. What is amazing is the letter from the Neuropsychologist is very clear regarding the medical issues preventing my wife from working. We feel it is very clear as well that CIGNA contacts the medical providers even if no clarification is needed, in order to sqew the statements received in in order to make them support CIGNA's predetermination, that EVERY ONE CAN WORK NO MATTER WHAT. PER CIGNA IF YOU CAN FEED YOURSELF, AND ANSWER THE PHONE, THEN YOU CAN WORK!!!!!!
****Keep this in mind when you are looking into using them for LTD, and consider policies outside of what State Farm offers.
Also I read the CEO David Cordani made around 49 Million in 2016. GREEDY PIG, PIG, PIG! But don't go by what I have read, research it yourself.
**CIGNA WILL CONSTANTLY CONTACT MEDICAL PROVIDERS THAT SUPPORT YOUR CLAIM, STATING THEY HAVE ADDITIONAL QUESTIONS EVEN IF WHAT YOUR PROVIDER WROTE IS VERY CLEAR. IT IS A TACTIC THEY USE TO WEAR THE MEDICAL PROVIDER DOWN. ONCE THE PROVIDER STOPS ANSWERING THEM BACK, THEN THEY CAN DENY, STATING PROVIDER WOULD NOT FOLLOW-UP. THEY ABUSE THE SYSTEM. CIGNA IS SCUM!
I purchased Long Term Disability Insurance with CIGNA (LINA) for about 25 years prior to making a claim. The insurance was offered through my employer State Farm. CIGNA covered 2 years of my disability (after the 6 month wait), however now they are performing a two year review for any occupation. An IME (Independent Medical Exam) has been scheduled by CIGNA for me, even though Social Security approved my claim on the first review.
My medical records/history is very extensive, covering multiple surgeries and procedures in an attempt to try and make my conditions manageable; however they just keep getting worse. The pain is excruciating, it affects my sleeping, moods, mobility, relationships, everything in my life. It started out with Endometriosis in my mid early to mid-twenties, which ended up in a total Hysterectomy.
The Endometriosis developed into Fibromyalgia, which then also was complicated my Diffuse Small Fiber Neuropathy (diagnosed as a result of a Skin Punch Biopsy). This affects my bladder, causing incontinence which is unable to be helped by Rx medications as I am beyond that point. I can wear heavy adult protection, with a heavy pad, all meant for adults with Incontinence, but when stressed it has gone through all my protection, soaking my blue jeans, causing me to have to put a towel on my car seat to drive home. I have Mental and Cognitive issues, which are in large due to my Physical Conditions which are all predicted to stay the same or get worse. There is NO prognosis for the medical conditions to ever get better, and or improve.
From the voluminous amount of complaints by claimants about CIGNA on the Internet, I fully expect them to deny my claim as this is standard procedure for the company so their CEO, and VP's can make all the money they do being overpaid for denying valid claims as indicated by past State Insurance Department investigations, fines, rulings.
I have a Psychiatric Nurse Practitioner, Primary Care Physician, Rheumatologist, and Neuropsychologist who all support my disability and have written letters explaining the same along with what they are basing it on. I also have an Urologist who can support my Bladder/Incontinence issues, along with a prior Pain Management Doctor who after several procedures said there was nothing else he could do for me, as everything he could try was exhausted. I also provided a complete record from my prior Rheumatologist who I went to for years prior to my new one.
CIGNA (LINA) has immense amount of test results, history of countless failed procedures performed in an attempt to alleviate my pain and urinary issues with no success, record of past missed work, and medical history which all backs my claim as being legitimate. *It is amazing just how many times CIGNA claims to not have received documentation even though the medical provider or us have included the Incident Number with a cover sheet, and every other place we are sending that information has received it. Also how many times the Medical Examiners reviewing the documentation for CIGNA take only certain words or sentences from a claimants Medical Providers to bolster their case, IE CIGNA Cherry Picks what they want to use, and disregards what does not support CIGNA’s case.
For those suffering or those family members and friends going through this: I strongly encourage using this website as a means to voice your issues/concerns, along with writing your State Insurance Department and the Insurance Department for whatever state your disability policy was written in. Also writing the State Insurance Departments that previously investigated and fined CIGNA in the past Connecticut, California, Massachusetts, Maine, and Pennsylvania, as a means of letting those agencies know even though they cannot address your claim (if the policy and or state you live in is not in their jurisdiction) that things have not changed with CIGNA, so hopefully the States reinvestigate CIGNA and fine them again.
Your State Legislature, Local Official’s, News Agencies such as Daily Mail, CBS, NBC, ABC, ETC. are all worth writing, along with Social Media and CIGNA’s Executives (once you have your handling Reps Email Address then you should be able to figure out the Executive Email Addresses by using the same format). The more people that fight this Mega Company the more chance they will be held responsible for their crimes of greed, dishonesty, and Bad Faith Claims Handling all for The Powerful Almighty Dollar. CIGNA has a massive amount of Lawyers and Lobbyist to make sure the deck is stacked in their favor, so only through a mass effort can we hope to change Corporate America.
David.Cordani@CIGNA.com (CEO)
do not bother with "CGIConsumerAdvocacy@Cigna.com" as they give lip service to pretend the company (CIGNA) gives a damn when they do not give a c-ap!
I received a quote and they request me to send my Visa card details I suspect this is a scam. Please confirm
Name of Cigna staff: Mica.Mollyneaux@Cigna.com
Address:
Mica Mollyneaux – Telesales Executive
Cigna Insurance Management Services (DIFC) Limited
Office No. 601, Level 6,
Al Fattan Currency House - Tower 1,
Dubai International Financial Centre,
Dubai, P O Box 112281,
United Arab Emirates
Email: Mica.Mollyneaux@Cigna.com
Toll free from US: 877 539 6295
www.CignaGlobal.com - your link to easy access to quality health care around the world.
Data Privacy law is changing. Your privacy is important to us and we take care to protect your information. We have updated our Data Protection Notice (DPN) which can be viewed online https://www.cignaglobal.com/privacy-statement. The DPN explains how we collect, store and handle your personal data. Any time you provide us with additional personal data, that personal data will also be processed in accordance with our DPN. If you provide us with personal data about another individual, by providing that, you are confirming that you have obtained that individual’s consent for the processing of their personal data in accordance with our DPN and that you will inform them of our DPN.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorised personnel. © Copyright 2019 Cigna. Regulated by the Dubai Financial Services Authority.
From: Mollyneaux, Mica
Sent: 29 April 2019 16:17
To: 'Josefa Vulawalu'
Subject: Cigna - Ready for payment
Importance: High
Hello Josefa,
The line dropped then.
Please reply to this email with a copy of your passport.
I will try to call you again however please see the payment template below, if you would like to complete this and return it to me, I will get the payment put through.
Card Type (Visa/MasterCard/AMEX)
Card Number (16digits on the front of the card)
Name (As appears on Card)
Expiry Date (MM/YY)
Security Code (last 3 digits on back/ 4 on front of Amex)
Address that card is registered to
Credit card authorisation
I authorise Cigna to charge my credit/debit card account with my healthcare premium (of which I will be notified upon acceptance of cover/renewal). This will continue until the instruction is cancelled, and I will provide written notice to Cigna according to my Policy Rules documentation.
Kind Regards,
Mica Mollyneaux – Telesales Executive
Cigna Insurance Management Services (DIFC) Limited
Office No. 601, Level 6,
Al Fattan Currency House - Tower 1,
Dubai International Financial Centre,
Dubai, P O Box 112281,
United Arab Emirates
Email: Mica.Mollyneaux@Cigna.com
Toll free from US: 877 539 6295
www.CignaGlobal.com - your link to easy access to quality health care around the world.
Data Privacy law is changing. Your privacy is important to us and we take care to protect your information. We have updated our Data Protection Notice (DPN) which can be viewed online https://www.cignaglobal.com/privacy-statement. The DPN explains how we collect, store and handle your personal data. Any time you provide us with additional personal data, that personal data will also be processed in accordance with our DPN. If you provide us with personal data about another individual, by providing that, you are confirming that you have obtained that individual’s consent for the processing of their personal data in accordance with our DPN and that you will inform them of our DPN.
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorised personnel. © Copyright 2019 Cigna. Regulated by the Dubai Financial Services Authority.
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You have terrible customer service. It take 7 to 10 day for them to approve my medicine. I have been taking the same meds for 2 years. Why do you give me the run around every 3 months. I don't need a Pharmacist to approve it because I have been taking it for two years. How can you upset your customers who need their meds.
You have terrible customer service. It take 7 to 10 day for them to approve my medicine. I have been taking the same meds for 2 years. Why do you give me the run around every 3 months. I don't need a Pharmacist to approve it because I have been taking it for two years. How can you upset your customers who need their meds.
Was In the hospital Parkridge Valley the end of November 2018 Cigna is very slow to pay still waiting on 3 claims from Dec 20th Dec 31st and Jan 2nd still have not been paid to Parkridge Valley they have all the documentation
Called customer service about my Dr. office billing..Spoke to Tristan, she put me on hold called my Dr. and had everything straightened out in less than 10 min. Had to let you know this is the way to do things. Quick and professional. Later I tried logging on and had a problem, again called and spoke with Wendy. Again I was given the correct information immediately. I think your customer service reps. are fantastic, and I had to let you know. Thank you, James McConnell.
When I pick an health insurance company through the Federal Government I make sure my doctor and hospital is in network. I don't feel that you have the right to change the in network providers until it is time for renewal. When I called APWU, I was transferred until the person I spoke to wasn't even connected with APWU or Cigna. I am very dissatisfied with you because of this and unless it is corrected I will never use Cigna again. APWU said it was the provider who cancelled the insurance and the providers claim it was Cigna, not them. I would like to know the truth. I also called and asked APWU if my doctor was still in network. I was told that he was and now I'm being charged for him not being in network.
Sincerely, June Hubbard ID A00052064
To whom it may concern:
I'd like to file a complaint on the Authorization Department for an unexceptional customer service. The lady called our facility very angrily and very rude telling me that it was 5pm there and that she's suppose to be home rather than doing her work. From the moment I started talking, Nancy K., yelled at me and never toned it down. She was so upset about the pre-certification claim that I had filed that she hung up on me and then called again to yell at me even more. There was no Hi, how are you doing, my name is... She did not have to yell at me or to our receptionist because she is having a bad day or that she's suppose to be home already. I did not appreciate getting scolded or treated that way. She also didn't give me any direction on how to file an appeal. She told me that she doesn't know the number because she doesn't have a phone book. Please in-service her on customer service because no one needs to be scolded for trying to get an authorization approval. If I could give a zero, I would.
CIAGNA did not accept me for a Medicare select plan. Their stated reason made no sense (my use in the prior year of two common drugs for pain due to injury). In their letter, they said they would give me the information in their file supporting the decision. Their new business division has simply not replied to two written requests for that information. Since an insurance denial can impact my future, I believe it important to see the real reason coverage was not extended to me.
during my work 10min break I called cigna to check up on the pending status, but they place me on hold for so long especially right after I requested to escalate my case the associate name Verdugo or Vergo? placed me on hold for 10 minutes or so. when I had to disconnect the call after long time of waiting (all I hear was music) the total call time was slight pass 20 minutes and got no reference to the request I made or any specific results for the call.
I wish he would've checked with me time to time to ask if it was okay to place me on hold for such a long time... when he said it would be few mins of hold it went pass that 10 minutes!!! I am not satisfied with the call time. I have to make the call again later urg!!!
I was charged a out of pocket fee of 200.00 dollars to see one of my doctors that was in the network I was told I would be reimbursed by Cigna all I needed to do was ask for a claim form attach my receipt to it and they would take care of it that was 12/6/18 I still haven't received it yet and now my calls are being ignored 200.00 is a lot of money for a person on a fixed income I need to know what to do next I can't get a hold of anyone thanks
My short term claim was closed without notification by a worker named Shalonda . I appealed short term. I paid my PCP to fax notes but didn't realize that Cigna was to request the information from the other doctors involved. I saw all the appropriate doctors and informed Cigna of the names, telephone numbers, and locations of these doctors. The appeals was turned over to a worker named Chelsea. She has all the information of all the doctors and visits and addresses. I signed releases at the doctors to have this information released upon request.. Neither Shalonda nor Chelsea requested this information on time.. I sent a 12 page fax of all information I could retrieve. I called Chelsea today and she tells me that she will give me two more weeks to get the information in before they start the appeal. This is a legal procedure involving a written letter by me , by a certain time. I have been hospitalized for MDD, and although I sent all the information I had to Chelsea's department, when I called her today, she hadn't contacted these facilities. Chelsea is never clear as to weather she received what was sent and she's always off with her dates. In my opinion, Chelsea and Shalonda are not the kind of workers a reputable company would hire, and I'm positive their work ethics are not known to the people who should know.
Trying to get onto the site to check on the new plans my company has, 3 phone calls, almost an hour
spent and STILL CANT GET ON!!! What a joke. Dont get the emails, codes given dont work. Whos the
person in charge of IT that needs to be fired?!
your customer survey form when you get to contact phone # will not let you use the same # for normal business hours call back
refusal to approve a legitimate claim and provide payment
I have been trying to get my Durable Medical Equipment (Before my surgery) for nearly 2 weeks. I have worked with Care Centrix (who are generally useless). I keep getting told I am in an escalation que and still it doesn't move from that Que. I told them in PLENTY of time that I needed my DME by No Late Than 6/27 as I am leaving to travel to the surgery facility on Thursday I have had the run around from Care Centrix, Countrywide Medical, Colonial Medical group (who actually told me that They didn't know why I was transferred to them, they didn't even take my insurance.... I have been lied to, disconnected, told that the computer crashed and all calls were hung up on, told that my device was going to be delivered to the hospital (they couldn't tell me then even where my hospital was). All of this over a little device that I could have ordered on Amazon for 150 bucks, but no, I have to go through you because I haven't met my deductible... So I am still going to have to pay for it... And I not have over 8 HOURS invested in phone calls, begging, pleading just for someone to actually give a crap about the patient.
Finally I get in touch with a Supervisor Chris ID# C81997 phone number (for voice mail only because he does not have a direct line) that has promised me that he will follow up with me by NO Later Than... Noon eastern on Wednesday (which is the drop dead date that I have given everyone nearly 2 weeks ago). I don't care if they have to drive it here... I need this scooter tomorrow... This is CRAZY... Everyone is pointing the finger at Care Centrix who pointed it at Country Wide... who pointed it at Colonial Medical, who pointed it at Country wide who pointed it at Care Centrix…. I DONT CARE!!! I point the finger at Cigna, because that is who I pay to do this for me. At this rate, making approximately $50/hour... I have over 8 hours invested JUST IN PHONE CALLS TRYING NOT TO GET THE RUN ARROUND... It looks as though you guys will owe me 400.00 and yet people don't seem to care that I have Work to do, family to tend to... Life to get to... oh yeah, a Surgery that is going to sideline me for 3 months (this is why I need the scooter.)
I would like a call from an executive complaint department ( if there is even anyone who will actually read this email). I think it is funny that on this actual web page... it actually says the #2 reason people write in is a complaint over customer service.... Unreal!
Call me at 256-975-0706 if you really care for your customers. I will be willing to bet this goes into a mailbox where either a bot will respond or it gets erased.
OMG...the pharmacy what a wrecking ball. I called in to get some prescriptions refilled and talked to Andrew who started out with an attitude. TOLD me it takes 3 days, which I wasn't aware of as I have called in before and this was not mentioned. I mentioned that if I see my Doctor it takes an hour or so to get them filled. Had an appointment to see Dr. but it was called and cancelled on me...Soooo.....I said i needed them the next day and again with the attitude.....I live 40 miles away and tried to tell him but wouldn't listen.....finally said he would TRY and have them ready the next day. I again said they have do be ready as I live 45 miles away...I than asked for a manager..and guess what HE is the manager....I told him this call is recorded and I will call corporate to have call pulled......said have them ready tomorrow and hung up. He called me back and said if I ever speak to him again I can have my medicine filled somewhere else....now before this I had not raised my voice or was mean....he was the one being rude to me. I have extremely high blood pressure and cannot be without my meds for a long period of time at all.....he should have listened to me instead of I'm the boss power trip....so a call to Corporate and my brother who is an Attorney has been placed....
I RECEIVED A BILL FOR OVER $20,000 FOR A PROCESS THAT I NEEDED ON MY BLADDER BECAUSE OF FIVE STROKES I HAD. MY MEDICARE HADN'T KICKED IN YET, SINCE WE HAVE BEEN WITH CIGNA A LONG TIME. I FIGURED THEY COULD COVER IT. I HAVE CALLED AND LIVE CHAT SO MANY TIMES AND THEY WOULD CUT ME OFF AND WOULD NOT LISTEN.PAM C.GAVE ME A #9289 BECAUSE SHE SAID NO ONE EVEN APPEALED THE CASE AFTER ALL THE TIMES WE SPOKE. I CALLED FRIDAY AND NOW THE REASON IS MY HUSBAND DOESN'T WORK FOR BALTIMORE COUNTY.IF HE DIDN'T WHY DOES HE STILL GETS RAISES AND CIGNA IS STILL GETTING PAID THROUGH THEM.THEY SAY BECAUSE I DIDN'T GET MEDICARE FOR A COUPLE OF MONTHS SO I'M BEING PUNISHED.MY HUSBAND IS STILL PAYING PREMIUMS FOR ME TOO. I HAVE AN ARTICLE WHERE IT STATES YOU DO NOT NEED TO GET PART D IF YOU DON'T WANT TO. SO MEDICARE WON'T PAY NEITHER WILL CIGNA.PLEASE SEE IF YOU CAN HELP.I NEED ANOTHER OPERATION.I WON'T LEAVE MY HOUSE BECAUSE OF THE CONDITION.I WOULD LOVE TO VISIT FAMILY AGAIN.I AM SENDING THE ARTICLE thank you Della Hare
I have filed a claim on 5/10/2017 for Dr. Michael Bianco for Courtney Errington (U1379677705) DOB 4/27/1994. This was preapproved and I have submitted it several times. We continue to get letters from Cigna stating that more info is needed. I have called at least 8 times and here the same thing, after looking up several reference numbers, the reps say yes we do , it will take 10-14 bus, days, or 20 bus days etc. There is no reason why this claim is not processed after almost 6 months. Dr. Bianco wants a resolution to this case. I am very frustrated and am getting the run around by each representative. Kathy Bianco (Dr. Bianco's Office) 412-835-1111
I've been a member of Cigna through Medicare Part D for two years. There has never been a problem covering my pain meds until all of a sudden they just quit last week. Every time I called in it was something new that was always wrong information. First it was they were out of CII meds, then it was I had reached my limit according to Florida DEA limits (there are none). Finally I found out the truth from a pharmacist, if you're on high dose pain meds it triggers a meeting of a 4 person department that consists of a doctor, a pharmacist, and two others (I don't remember), to determine if it's in the 'best interest of the member' to be on that much pain medication long term. If their decision is no then they stop filling your scripts.
They didn't consult with my doctor or myself to see why I was taking it. How can they expect me to suddenly stop taking a medicine I've been taking for 15 years? And on top of that, in these kinds of situations they won't cover ANY Narcotics/Opioids for you. I was using some of my food money to overnight the script and have the medicine overnighted back for safety. I CAN'T get it locally so even if I could afford it out of pocket I can't get it. I also have heart problems so now I'm afraid that the stress of going through the severe withdrawal symptoms will cause me to have a heart attack.
I would think they would be worried about people suing them for suddenly stopping them from taking their legally prescribed medicine with no notice and no recourse if it causes them harm during the withdrawal phase. So far Medicare has prevented me from changing insurances but if I can get a supervisor to speak with them (so far I haven't been able to speak to one) and get them to admit that they are not going to cover/fill any more pain prescriptions then they should allow me to do so.
You need to update your list of Drs. who take your insurance. I have been searching for a Dr. with the names Cigna PPO gave me, they do not take your insurance. I than called back 3 to 4 times got more numbers same thing do not take Cigna PPO. Called customer service back again asked for a supervisor thinking for sure, she would welcome the news that Cigna PPO LIST NEEDS UPDATING....Her response..so you didn't get a hold of anybody. I than asked for her supervisor I was put on hold and was never given the supervisor's, supervisor. Calls are monitored it would be easy for someone that works for Cigna to find the incompetent supervisor who left a customer on hold.
Was over charged on some drugs that were ordered On March 18th 2016. Today is April 17 2016. I am waiting and waiting. With no answers from Cigna still. This is not good customer service at all.
Just wanted to express my concerns on the Cigna Dental Insurance we have had in place since October of 2015. I am not seeking a response or alternative plan, just sharing the concerns that we are having.
According to Cigna customer service department, our insurance coverage’s for Dental falls under an “Alternate Benefit” clause, which according to the Cigna representative I talked with on Monday, stated the was requested by Richland County. It was explained to me that the Dentist performing the procedures must conform to the approved procedures, with approved materials, according to the “Alternate Benefit”. One of the problems is that most Dentists are continuously upgrading their facilities to improve services to the patients, and they do not retain materials or composites that have been deemed out dated.
Example: The Dentist performs a routine cleaning and inspection and finds that a molar tooth needs a cavity filled. They schedule this work and the procedure is completed. When Cigna receives the claim for $ 217.00 they state that they will only pay $ 117.00 as the Dentist should have used a silver fill composite, and not a white composite material for filling. This Dentist is in the network, and they do not use the silver or other composite as they have updated to current dentistry practices, and use the one white composite for fillings.
They do not consider the procedures and the composites they use as “Cosmetic” dental repairs. Unfortunately Cigna , under this plan, has deemed this as a cosmetic alternative. Most patients do not consider jumping from one dentist to the other. Once someone is found that they feel comfortable with, they stay with them. If the Dentist does not provide the services that match the Cigna coverage’s, The patient is required to pay for this out of pocket. If the patient does decide to go to another Dentist to have work done that is within the Cigna Coverage’s, then additional X-rays, appointments , etc. apply, which would also be paid out of pocket by the patient. It is my opinion that Cigna Dental knows that patients will not change Dentist, so this results in more out of pocket costs to the patient.
I can understand the Cosmetic guidelines when it refers to implants, veneers, etc., but it should not apply to standard dental repairs. I have informed my Dentist that all work required will need to be reviewed with Cigna, and a quote for repair coverage’s must be obtained before scheduling. It is most unfortunate that we have come to this requirement. This however does not solve the issue, as the Dentist is not going to go back to outdated materials to repair my tooth, so we are still going to pay out of pocket, or not have the work completed, which is only going to make things worse.
From the $ 217.00 billing, Cigna paid $ 31.00. This was based on $ 217.00 less the $ 100.00 deduction for the “alternate Benefit”, then the deduction of $ 75.00 deductible. The payment was also based on requiring the Dentist to write off $ 25.00 of their bill, and then they paid 80 % of the balance, which resulted in a total payment from Cigna of $31.00. I am required to pay $ 157.00 out of pocket for the services rendered. Thank you for taking the time to hear our concerns. I am not attempting to cause problems, just thought someone should know what we are going through with this.
I was told in April of this year I had cancer I was scheduled for surgery on August 5th so on July 30th that was my last day of work and I have not been back to work as of now. Still don't know when I will be returning. As of today I have only received payment from Cigna corporate office for 50 days of FML I am told I have 12 weeks which is 84 days. I have not received any other check but the one for 50 days and I received a letter last week stating my FML leave was expired I can never call and get to speak to my case handler and it is sometimes 3 or 4 days before I get a call back.
Usually after I have called my employee to check on it for me the last time I spoke to her I was told my FML benefits had run out and she would not be handling my case here on out I still have not heard from anyone about when or what needs to happen for me to start receiving my Long term disability and why I have not received payment for the other 34 days on my FML. I have enough stress in my life right now dealing with cancer with bills coming in having to travel back and forth from Louisiana to Phoenix with those expenses and not being able to receive the financial help that my company has paid for in my behalf for the last 20 years I am really sorry that its coming to this to hope I can get the help I need until I can return to work.
Can someone help me contact Cigna customer service with my complaint?
I enrolled with Katherine Ferrell with the agreement she would not summit it until Dec 1st. I explained to her for 45min I was having cataracts surgery and I did not want anything to interfere with that. I begged her she promised me she wouldn't do anything until Dec 1st now they say I have to pay for it and I am disability s.s. 69 years old. This women should be fired for what she did and I am reporting this to the Department of insurance complaints.
I enrolled in Cigna because they covered all of my medicines. Within four months of enrollment, they denied coverage of four important medications. Though my doctor wrote a prior authorization with details, they denied coverage regardless. How can an insurance company make decisions about my health needs when my doctor has made thoughtfiul, wise recommendations based on years of his care. In addition, because I am on Medicare, I am not allowed to purchase these medications out of pocket. Now I do not have the care I require, thus putting my health in jeopardy. This is outrageous!
For 3 months of 2013 I had both Cigna and MPHI insurance. MPHI was secondary as it ended in Dec 2012 and started again in April 2013, but only for 3 months. Cigna has refused to accept that MPHI changed form primary to secondary for 2013 and is to date refusing to pay claims from that time. My faxes, phone calls with their reps, copies of paperwork sent to them multiple times, all amount to nothing. I have had no satisfaction from them, no return phone calls as promised by their claim manager Amy H. ext 50942 “looking into the problem”, no paperwork relating to the problem, just requests for information already sent to them by mail and fax.
Not to mention HOURS on hold. This morning I have already been on hold for 36 minutes trying to reach Amy H, who did not call me 3/10 as promised. ID U50254573 Alexandra Peterson 6-2. Claims in question for Hailey Patton, Dr. Max Lehfeldt, Labcorp, Arcadia Outpatients, Dr. Fernandez, Dr. Jarquiez. April – June 2013. You have the certificate of creditable insurance from MPHI stating theta Cigna is primary for 2013, and all EOB copies of denial from MPHI. I have now been on hold for 40 minutes.
I agree that Cigna is a terrible insurance company. I am a health care provider and I recently sustained an injury to my right foot awhile back. First thing that I did was try to get an MRI for it! I worry that if I had a suspected nodule that needed to be biopsied they would not allow it to happen. I guess by allowing people to remain ill and eventually die, Cigna insurance company can keep the insurance claims down. Way to go Cigna, thanks for taking care of my insurance claim to the injury in my foot!
My husband & I got married three years ago. Naturally, after we got married my husband decided to apply me to his Cigna life insurance as beneficiary. Two years ago he applied to have me added to my own life insurance policy…little did we know Cigna would be beating around the bush for over two years about something that should have been handled. I got a letter today that states I was denied because of my “height to weight ratio.” IT IS COMPLETE AND UTTER BULLS***. If they measured based on the body mass index then my husband would have been denied too. I guess my only life insurance is GOING TO SOMEONE ELSE.
I was employed by Konica Minolta and my department was dissolved in January 2010. Konica paid for my insurance for 1 month and paid the supplemental cobra through ADP to Cigna. In February 2010 I fell and broke my knee. Cigna was still in force as the primary provider. They paid part and then demanded their money back from health providers, saying that because I did not carry Part B they were not responsible in any way for paying my claims. My daughter, who is a nursing home administrator has informed me that Cigna has the worst reputation in the health care community for paying claims and told me of her multiple experiences concering Cigna claims.
My health insurance through my job is Cigna. I need a procedure in which my insurance company will not approve because they say it is not fda approved. Recently I learned that another patient who also has cigna was approved for the exact same procedure but yet I was told by Cigna customer service on several occasions that this was not fda approved and Cigna would not approve it for anyone. I do not know about you but this sounds like the truth is that this is an expensive procedure and that is why they are dancing around the real reason for the denial it is expensive. I guess the CEO who makes millions of dollars every year does not want anyone to cut into that.
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