Contact Humana Corporate

I have been using the mail in pharmacy for about four months now. I ha e two medications that interact with each other. My doctor has called the pharmacy several times. I order my medication and call the pharmacy. I explain to them that I know I have two medications that interact with each other and ask them to remove the soft hold that is always put on my medication. I get told a number of things including don’t worry I’ve expedited your order and it will be shipped on time.

So this current order is typical of every order that I have made with these medication, specifically my Tramsdol. I was told last week not to worry about my Tramsdol that it would be shipped in the fifteenth of this month. Monday comes around I have no email from Humana. I check my online account and it said I can order my Tramadol on 4/15/2019. The pharmacist I talked to the week before had already ordered it for me.

Three hours later I check my account and now my account says your order will be delivered on 04/16/2019 but it had not been shipped. I called the pharmacy and the young man I talked to said no, this cannot be shipped until the 16th that what it says in your profile. I tried to explain to him that what he was looking at was the estimated delivery date but he wouldn’t listen to me.

I called the next day and talked to a pharmacist. She asked me if I had have any problems with any of the other pharmacist and I said no. She said I will expedite your order but it’s going to cost you 17.00. I told her I didn’t care i was leaving town on Friday and just needed to have it sent before I left town. She assured me that it would be shipped Tuesday which is today and that she was lifting the soft hold. I checked my account at 3:30 PM pacific time and my medication hadn’t been shipped. I called the pharmacy and she told me that the medication would be shipped tonight because all shipping was done at night.

I waited until 7:00 PM and called the pharmacy and requested to talk to a pharmacist. I was finally able to talk to a pharmacist named Dave. I asked him why my prescription haven’t been shipped and he told me they had 5 to 7 days to ship. I told him that I had talked to a pharmacist that morning who told me my medication was being shipped. I then told him I later talked to a pharmacy rep who told me my medication would be shipped tonight. He said I’ll email the shipping department to mail this as soon as possible but they do not work at night. I explained to him that I had been told that they did and he said no they do not ship at night. So just today I have probably spent two hours on the phone over this issue and my meds which were scheduled to be delivered Monday and promised to be shipped today are still in process. If things go normally I’ll get an email tomorrow morning stating that my medication has been canceled.

My account might say it’s been shipped but I doubt it. Overall I’ve soent at least four hours on the phone since last week trying to insure that this medication would be sent on time.

On a side note, the pharmacist that helped me last week set my tramadol hp for delivery at her request as I was talking to her about another medication. She was very nice and offered to do this for me without me asking.

No matter what happens tomorrow I called way ahead of time to arrange this and I’m probably going to have to cancel my trip because my meds won’t be here.

So this happens on a regular basis I have to call and talk to a pharmacist every time my medication is ready to be sent. Every time I call I get a different story. Oh yes it will be sent today, no it wasn’t shipped today, we do our shipping at night, no we don’t do our shipping at night. I have to deal with this every time and it usually takes three to four days for them to figure it out and then they have to quick ship it to me.

Last shipment I had my doctor call them and I got an email saying your medication has been shipped. I can’t be calling spending hours on the phone and asking my doctor to call when he’s wrote my prescriptions and has contacted them several times.

I am now resigned to having to call the pharmacy every time this medication is ready for order. I have no problem with that. But that triggers 3 to four days of issues like I’ve explained above please respond to my complaint. I had to figure out how to file it because Dave would’ve told tell me how to when I asked him.

Please excuse any spelling or grammar issues I have a hard time seeing I’ve recently had my eyes operated on.

Did not send id cards to carry. when contacted, they of course said they sent them. In any case, I did NOT get them. Got a letter asking if I had other ins. besides them. I responded no and they said I had to fill out more forms. I went through an agent that filled out their forms. I have no cards and apparently no service either. I bet they took my medicare money thougj! This company and it's service sucks. I am very sorry I signed up with these losers.

Huge rate increase from $192.42 to $309.83 without notification except coupon book with 3 coupons - Jan, Feb and March. Have new case # 10000686982 again and told would hear within 72 hours...this started on 12 17 18 and no one has contacted me to correct this issue. Age is same and have not moved.

HELLO MY MOM VITA STEVENSON ID# H76547179 IS CURRENTLY IN A NURSING REHAB FACILITY I WOULD LIKE TO MAKE A COMPLAINT ABOUT THIS FACILITY BUT BEFORE I DO I WANT TO MAKE SURE THIS IS THE CORRECT SITE TO DO SO. IF SO PLEASE EMAIL ME SO I CAN GO FARTHER INTO DETAILS WITH YOU PLEASE ASAP.

kynoshas@yahoo.com

gentleman my name is angelo magaraci member id h42364233 7/26/1933 on may 24th I had surgery done on my leg that I feel on and needed surgery on. I spent 6 days in hospital and then was admitted to regent park rehabilitation center in boca raton. I spent 25 days and was released june 22 with the promise of physical therapy to continue at home. today is june 28th and I have not received no therapy or no satisfaction getting in touch with someone to get my therapy, my primary is doctor Arnold Needleman of mcci who visited me 4 times in hospital after my surgery but did not put in a order for therapy. I called his office and was told I have to come in to order this which was ridiculous as he new I needed it after 4 visits to hospital. his office staff whi I think stinks very unprofessional told me there was no transporatation to pick me up and I had no way of getting there till I recover after receiving my therapy. my ordedr for rehabilitation should have been ordered and not make it a money thing. if I suffer any setback for not receiving my therapy I have no alternative to seek litigation against that office as it is shear neglect 9545018557

Sign up for vision coverage in Feb.; Cost of plan was taken monthly from my account, as of 4/18/2018....still have not received my cards call on4/18/....spent over an hour on phone with automated, in talking with someone...finnally....was told it would still take 7 to 5 business days to receive my cards....note my coverage was edges 2/26/3018.....very poor customer service....those cards should be sent ASAP....overnight.

i singed up for humana medicare plan the third week in October. i received a letter a letter around October 29th stating that if i changed my mind, i had to call by October 31st to cancel. i called on October 30 and canceled it. i talked to Anthony Owens (877 256-1640)extension #1124228. he assured me that he would cancel. on nov. 1st.,i got three letters from humana dated October 27 stating no premiums due until December. i immediately called Anthony Owens and left messages for him to call me and he never did. i explained to him that my hospital is NOT in your network and humana would not be beneficial to me. then, yesterday i was on the phone for almost TWO hours trying to get help from someone.i finally spoke to a lady named Kristen at 1 800 285-7197, she told me i would have to fill out a DIS ENROLLMENT FORM. why should i have to do all that when i did what i was supposed to do by canceling BEFORE OCTOBER 31. it's pretty obvious all you people think about is selling insurance. i know you can get in-touch with mister Owens and he will verify my request on October 30th, since i talked to him for over an hour that day.again, i should not have to go through all this because it was canceled out on the 30th. train you people correctly so they will stop jerking people around.if this isn't straightened i'm going the the attorney general's office,
waiting for your response,
angeline verrill anglnver@aol.com

Humana Flex Plan is inept. I received a request for another explanation of benefits at my correct address. The balance was supposedly mailed to my old address. When I first called to inquire about the check I was told they had the incorrect address. Bear in mind that they used the correct address for the request for a better explanation of benefits. Today, after several weeks of waiting for the correction promised, I was informed that a new one would be issued today and that I would receive it in 7-10 business days. As that is wholly unacceptable I requested the check be sent overnight, or 48 hours or with tracking. Despite the onus of the transaction failure being theirs, they could/would not comply. I wish there existed any alternative because Humana does not deserve even a 1 for customer service.

Your latest website creative with a much older man trying to be young is bothering me. It is disgusting and I feel sends the wrong image. Humana used to be very respected. Not only is the quality of customer service not as good as it used to be your prices have gone sky. Will definitely be choosing another insurance plan the next time I select one at work.

I was checking into a supplement for my medicare insurance, and was contacted by a Humana sales person. I did not buy a supplement from the company, but he told me that he could invest my money that was in the stock market, withdraw it and he could get me 7% return. That sounded great. So I cashed my stocks in and he invested it in American equity investment life insurance company.

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