Contact CitiCard Corporate

I would like to place a formal complaint:
A balance transfer check from Elan credit cards/Rabobank was payable to and sent to Citibank for my customer in error in the amount of $7500.00. The check was payable The check was cashed and we are trying to have these funds returned to us. I have attempted many times to locate where you credited the $7500.00 to including faxing Payment Investigation last week. I haven't heard back and would expect a call or email regarding this issue.
I will give further information via phone call. 805-339-0970 Rabobank California.

My card expired in November so I waited for my replacement card that never came. I contacted them in December to send a replacement card when I got a letter in the mail saying I still had not activated my new card (kind of hard to do when they don't send you one...). I requested a new card through the app via an option that said, "card did not arrive". January comes around, still no card. I requested another one that the rep said would be there within 7-10 business days. Mind you, I get junk mail from them all the time or new offers for cards so clearly my address is correct (I verified my address twice during this process just to be safe). Finally, getting angry because I actually want to use my card, I contacted customer service AGAIN but this time during a chat so I could have written proof of the date I requested the card. The rep was nice and said they would expedite my card (5 times the charm?). It FINALLY arrived via FedEx a few days later so I called and activated the card and all was great until I tried to use it where it got declined. I have thousands of dollars available on my account at the time since I have not been able to use it since November! I called the support line on the back of the card FOUR different times because the voice prompts were so terrible they would not work and kept hanging up on me. I finally made it through their terrible automated issues and reached a human. He was extremely rude. He put me on hold a bunch of times which I get can happen when working out an issue but finally he came back and said the issue was with my card was that it was not activated... I said, "so when I called and activated it 30 minutes ago and you guys said, your card is now active...". His response, "well ma'am clearly it was not". Silence. I said,"... sooo can you activate it now then?" He said it was active after that and I asked if he could tell me what happened. He said the same thing, "the card was not active". Yes, I gathered that, but why not? "The card was not activated". Hmm, it must be the way I am wording my question, right? Wrong. "I heard what you said but I am asking why it did not activate when it said, "your card has now been activated, can you not tell me that?" "I cannot tell you why the card was not activated but it was not activated". Good grief. So I followed up with, "okay, well how do I know if it is actually activated now since last time it said it was and got declined?" His response, "because the card is activated now". I am seriously losing my mind and decide to just say thanks and hang up before I got even more irritated. So, I go try to use it again and can you guess what happened? Shocker, the card was declined. OH MY GOSH. I called again and waited on hold for 20 minutes before I gave up and called it a day. So now, 3 months, 5th attempt to get a card 6 calls to customer service later, another adventure with another rep except this lady was very nice. I told her what happened and she told me within probably 1 minute that the card I was sent was something to the effect of "a plastics card". She had a thick accent and I could not totally understand what she said even with repeating it but basically the card I was sent could NEVER be activated. Almost like a display card. It never had the capabilities to be activated. So after all of that they sent me a card that I could never even use?! And the gal was able to tell me that in about a minute vs the first guy who was stuck on repeat and not actually doing his job. I have great history with this account and used to talk about this card to friends all the time and now I am just trying to find a reason to keep my account open with them because of what a let down this has been. This is my main travel card for work and I have not been able to use it for months. I can't redeem my cash back rewards that I have worked to earn because one needs an ATCTIVE card to do so. So here we are, another annoying day battling this card company and I still no not have a working card... Completely ridiculous.

To whom it may concern,

I am very surprised at Citi bank continuous reduction of my credit card limit and the constant remark is it is based on Equifax report and the said Equifax wants me to subscribe a payment to see the report which is incorrect as there indicated some issues over three months ago which I admitted was a oversight on my behalf when I went on vacation figuring the payments was automatically set up.

To date I have lost over 1500 of payment to my Citi card after several deposits in an attempt to lower my Citi card amount and continuously has been reduced. PS I'll strongly consider withdrawing from further Citi payment in the future for I believe it gonna constantly take my cash due to its availability.

Regards Unsatisfied customer this Citi band card is the only card giving me a problem as compared to the others.

I'll forward the latest email from Equifax report with respect to the issues if required, PS Only Equifax has an issue but TransUnion doesn't. Infact its indicating my credit score has increased and all payment on time plus balances under 50%.

Regards H.W.Davis
Citicard ending ...2252

I called Citi Card Service at 1855-378-6467 today regarding my dispute with citi card ending 4797. I opened the dispute 03/09/18 and Citi dispute department requested me to send my dispute in writing. So I drafted a dispute letter and the letter was received by Citi dispute department on March 21th, 2018. And I waited and waited for the response from CIti Services, but neither email or letter received for the dispute. I called today at the 1855-378-6467 to question why I have not received anything for my dispute. I was transferred to the dispute department and the girl called Alishia said the dispute was too old to process. She was not nice with strong attitute. I asked to talk to her manager and she put me on hold for a very long time and transferred me to someone called Regina/Account Manager. I explained my situation and asked why I have not received anything from Citi Services. She said Citi sent email. I asked her to resend the email and letter. She tried to make it difficult and said I was not the prime holder of the account. I said that I was the card holder and the disputed charge was on my card and my account. She was rude and I felt like I was treated like an enemy. She gave me strong attitude like I have done anything wrong for trying to dispute the charge. My question is why Citi service even asked me to drafted a letter if the charge was too old to file a dispute? My husband and I used citi services for about 20 years and we both have excellent credits and we have never been treated like this before. If Citi group can not find qualified employees, we could transfer all our services to other bank since we don't want to be treated with no respect.
Dispute ID: D-768048090318

I am unable to get anywhere with Citibank. I asked for a payment deferment due to being impacted by the hurricane. It was granted but my card is shut off. They called me to confirm the deferment only to be on the phone with them for 2 hours to tell me it was not processed correctly and that I need to speak to another department...............as of today I am still trying to get the matter resolved. I was told I can only buy items from Sears or Kmart..If I need to buy food they are unable to help me............go figure my payment is on time for 10 years but when I need them I am passed to another department and they can only follow process..Definitely cancelling

We purchased a drop-in range from Sears on July 11, 2016. When it was delivered we were told by the installer that the new range was too large for the opening. We were also told to return the range and purchase slide-in and he would install it. He also installed a range hood and took away the old range and hood. All of the CitiCard charges with the exception of the hood, the install and the removal of the old stove were to be taken off our charge. I received the statement and there is a $400.00 plus discrepancy in my charge.

I called the CitiCard and was told we would have to talk to Sears. We went to Sears and were told we need to talk to the installer. Meanwhile the charge is due and if I do not pay it there will be a finance charge. Sears customer service stinks. All they do is pass the buck. I will pay what I owe to Citibank support but no one can explain the difference to me. I plan to write to the corporate office but judging from my experience thus far I'm not expecting much of a result.

I called CitiCard headquarters with a billing problem to ask if a purchase i made would be on this months statement. The rep. answered my question. An hour later I tried to make a purchase using my card and it was denied. I called customer service and the rep. again said that I closed my account and was moving out of the country. The rep listened to my recorded call and agreed that i made no such statement! He said i would have to reapply for a new card (which will drop my score). I have worked very hard to achieve a great credit score! Why would someone deliberately sabotage my credit? It's been 72 hrs and i'm still waiting for a supervisor to contact me.