Contact Green Dot Corporate

GREENDOT created a bogus car rental charge 3 months ago. The reduced my balance by $201. They refused to restore the amount stating it was a pending charge that had to expire in its own after 2 months when it would be dropped.
After the months of waiting, they dropped the bogus charge but failed to restore the $201. Following several complaints by me on their failure to restore my money, GREENDOT tried to state the amount was refunded on June 15th. When I stated that restoration had never appeared or been reflected in my printed account statements up to this present time; they claimed that the restored $201 only shows on their account screens and doesn't show up in my balance statements at all. This, they are stealing my $201. After attempts to push my complaints up to supervisors; they use stall tactics and have even began hanging up.

I have a greendot debit card, I have sent you several letters and you call me leaving me a message to call a certain number and the number you leave, you can never get a human being, why do you waste you time calling me. I do not down load apps on my phone as you have been told over and over. all I want is my 25.00 and you can have your card. YOU NEVER can get a human being no matter what number you call, how sad is this. what a poor company in regards to customer service. how many times do I have to write to you????? no wonder your reviews are so horrible. just give me my 25.00, you know there are some of us that do NOT down load on our phones, just give me a live person to talk to!!!!! what a disgusting way to treat a customer. if I cannot talk to a human, just send me a 25.00 refund and take your card and do whatever you want to.

I have filed a dispute with greendot 3 times about someone stealing my wallet out my purse and my card and pin number was both in my purse.I told them someone took 2500.00 off my card and they told me that my dispute was denied.I also asked to speak to a supervisor and they told me it was nothing a supervisor could do for me.And that the supervisors told them that when someone call to tell them that they didnt wanna talk.And i just wanted to let yall know that i am very upset and not satisifed at all.And when i asked for customer complaint hotline they told me there wasnt one.So i need the CEO over greendot to give me a call asap. (903)717-1755.

$101 was taken off my card by Redbox for DVDs that I did not authorize watch or have anything to do with I contacted green. And told them I wanted to dispute this I told them that I didn't make these charges and within two days they came back and said my dispute was denied I contacted them the day I was notified on email which is the same day my card was used that I didn't make these authorizations and they still didn't stop the transaction knowing that it hadn't gone through yet! This is from straight bullshit when I call you in the Chargers not even gone through yet and you don't stop it I dispute it it hasn't gone through and you don't stop it you don't put a hold on it you don't do anything but take it out of my account had I not been notified by my email I wouldn't even know myself the money been taken but all funds I get emailed so I knew. I will be filing a complaint with the Federal Trade Commission and the Attorney General's office I feel my Hundred $1 should have been put back on my card immediately but instead chose to do nothing.

I have sent my documents two times and they said that it wasn't legible I have 500 on each card on the cards and I cannot get to it I'm pissed

I've been talking to representatives ALLDAYA AND EACH ONE HAS BEEN VERY RUDE OVER TALKING ME THEN HANGING UP IN MY FACE. STILL HAVE NOT GOTTEN ANY HELP ! THEYRE TAKING MONEY FROM ME

I am being scammed out of my disablity check. Someone at your customer service center in Pasadena Ca, has sabotaged my acct. I can not get my money off my card, they have my online acct. locked, they refuse to talk to me about my account, because I don't remember my old phone number. They lock up my online acct so I could not go online a get my old phone number. I tried to update my phone number and new address, and thought that they updated it but they didn't . They told me my card was reported lost or stolen, I didn't report that. I suspect someone in customer service did it because they have been do rude, and have given me the wrong information many times about my card. I have had this card for many years, now all of a sudden, I am have trouble getting my money off of my card for the last three months. They told me to email them a bunch of documents, and I did that, but when I called to see if they received it, they refuse to talk to me about it. I have no way of knowing if they even received what I sent them . This is unacceptable, it's fraud. Where is my money? Does Green Dot expect to take and keep my disablity check? I think Social Sercurity needs to know what is going on with Green Dot so they can stop excepting this card for direct deposits . Why can't anyone from The Corporate office be contacted my phone? Some is wrong with this Compaby, it's call (FRAUD) !!! I HAVE OVER $340 DIRECT DEPOSITED ON THIS CARD, I NEED MY MONEY TO PAY MY BILLS.. MY PHONE # IS: 817-809-1518 ( FOR ALL IT' S WORTH)
(case # 25394930) Refund Account Take Over (Last four digits of card is 9509)

This company has $5086 of my money, which was deposited onto a prepaid visa card back in July of 2018. So we're talking almosr a year now. They told me they blocked my account because of suspictious activity after a deposit of more then $3,000.00 was deposited to my account. That deposit was from the IRS, my tax refund for 2018. They wont unblock my card unless i give them proof of my id which i cannot obtain in my state at the momemt so i gave them other forms of identidication. I have given them my birth certificate, social security card amd all my tax documwnts to include when the deposit was scheduled to go into my account. They refuse to unlock. I am furious and need MY MONEY!!!

I called the green dot office number and informed the operator that I was not receiving any WiFi she checked my account informed me that it was paid up and that the problem must be a technical one I was told a tech would contact me two hours later no call no service I called again same procedure three hours after that I called again to be told the same bullshit no one has contacted me and I'm still without a service that I've already paid for .what should be my reaction now after receiving this insultive treatment .don't i even have the right to an explanation? Terrible service fix it or not at this point I no longer care there are other providers out here you know

Green dot for no reason froze my husband's account we travel for work and they froze all our money we couldn't pay hotel.eat,or get gas. We have never been treated so TERRIBLE as we were by green dot. We called them NOONE TRIED TO HELP FROM GREEN DOT!!! we stressed to them our situation sent all the verification information they needed and they still didn't fix the problem!! We will NEVER recommend green dot or use their services AGAIN!!!

I have been very embarrassed and belittled by you guys green Dot corporation. I had ordered me another card and when I received it it was saying insert chip my card ain't got no chip so that was the first thing so I called them on Mon. 2:30 n told them they identified all my info then after that they said try it in 1 hr. I did still didn't work I called back again they said try it in a hr. Something was not working on there end do I did now it's gertting later right ok at the last time they said after 2 hrs try it got sent to technical support she insistent that there was nothing wrong with the card this was already 4 hrs and 5 banks later still unable to get cash the next day I called. They said I had the wrong info they couldn't talk to me after talking to me all day Mon Tues morning they could t talk ya I was upset m rude probably but bitch didn't have to hang up on me after I told her I wanted to talk to her supervisor. Still today we'd card still not working n I'll call them in 2 hours. This is bull shit they don't have no problem collecting my money n charging me after these 8 yrs of being a costumor a good one I get my disability check on my green Dot I will change that though after this and cancel all cards from you guys. Poor service n also what the hell are the security questions for right.. we'll you email crap n phone number.ber thing u need to figure something else out. There's people that don't keep the same number or email. Or simply don't remember it. So what are the options on that when not remembered by your customer poor vommunication. Stop teaching from your employees that read from a book to help ur customers. Can't identify makes me think u can't identify us but u can identify the $$$.

I have called for help all day to get a money pak on my card and nothing I had a stroke in november and somethings are harder for me i need help now my bills will be do and im a getting the run around

Trying to get a issue resolved and was literally placed on hold for 2 and a half hours unacceptable I will be taking this complaint to social media because this is out of order and unprofessional

I left m house today to go buy a car I go to wegmans near my house to try and pull off all the money I needed for the car after 800 I get declined I go to another store try again get no where called the customer service department in regards to this the lady on the phone informed me that I could not pull anymore off at the atm in the amount of 400 due to daily limit she then tells me that I can go to any bank and pull the money off we hang up I go to 4 different banks I think it was and got declined I call the number again tell the rep whats going on she says it is because I need to use a pin at the teller I talked to the tell at last bank and couple others and they say there is no way to enter the pin number at the counter Iby the time I found a store to do the green dot card I had to load 20 on it only to call and activate it and the recorded line to miss spell my name and when I said no it was not correct it skipped it then I was transferred to a rep and the rep then told me that because of that I would not be able to get a personel card and that it was active and that because the system mistake I could not load the amount I needed on the card so I hung up and found another way to get my money I get back to Syracuse and try to use the green dot card at a store to buy some thing and it got declined one of the reps I talked to heard my name and birth day and transferred me to another green dot 800 number and I got hung up on ive had way to meany bad exsperinces with your customer reps I spent over 3 hours hunting a card down the rep said I could use and transfer waisted a lot of gas and time the drive alone is over a hour this exsperince has made me mad as hell and to the point of being stressed out this is my money my card my account I should be able to pull money off any time I want and should not be lied to or transferred now im out 20 dollars on one card tell I can find a place that it don't get declined and on top of it lost a lot of time for stuff I needed to get done on top of that I went to dollar general in fulton and went to buy a green dot card pulled one off the rack only to be told that after the guy tried 4 to 5 cards that they where supposed to be pulled off the shelf I have been miss led by reps and cashiers all day and out the amount of gas it took to drive to all theys stores and banks and back to the same some of the same ones and the guy I bought the car from had to leave work to come due the sale cause by the time I finally solved the issue my self he had to be at work so another inconvince yet again im to the point where I will not be use in this card again next tax season or when I have to do direct deposit I also had to buy a ton of drinks to finally get the rest of the money I should be reinburst the 20 fromm the other card plus the charge fees for the purches I had to make and should be give in credit for gas do to being miss informed horrible horrible exsperince trust me after today id give a 0 star rate in if I could

ROBBERS!!!!!!!!!!!

I have unable to activate my account
Acct. # 4143970116211131. I've been put through the hoops submitted my documents was told it was to blurry. I have been subjected to watching short views of cars, traffic lights and the list goes on and on. The whole experience has been a nightmare.
I would like to be reimbursed for the money invested in this project.
Thanks

I purchases a card at a local store so that I could use it to do some transactions that I did not want on my bank account. also I was having difficulty with getting gas due to the pump having difficulty reading my card that has a chip on it. I attempted to register it and had a difficulty getting an account opened. then I found out that they/greendot had made a charge on my for more than $7 and today, 12/14/18 if found out that they had made another charge on my card for an additional $4+ dollars. the purchase of the card was $20 and to activate the card was $1.95 in addition at the store. I have not gotten anything for my purchase and I would like a refund for the product I bought, because they did not do as advertised and made it very difficult to open the account and be able to get into the "said" account. they are cheating customers out of funds that have been trusted to them.

My money was not posted to my GreenDot

This has to do with my mother she was told to get a green Dot card from Bank of America and it's been nothing but problems from the beginning.the first card wouldn't take the money deposited on it so you guys sent a new card yo her and it came like two months later,that's ridiculous.and now with new card my mom used it once and she says her money is gone.what kind of company u guys running and your customer care service sucks big-time.my mom needs this resolved today.her cellphone number is 209-303-9003 ask for Mary hernandez.thank you

I lost my card on a Friday, and I called my card in stolen but at the time I had 2 acct and they customer service rep did not tell me I could have transfer my money but she put a clock on my acct. They advised me it would take 3 business days so my card came on a wed but I still could not use my card because they put a bock on it. I live pay check to paycheck I have grandkids and kids to feed all my money is on my card I have to get food and gas etc I have no money at all not even a 1.00. My children are hungry, then I have been calling they are telling me to email my id to several different emails I emailed my id 50 times. I uploaded my id so much the computer will not take it anymore. Here it is a whole week later I still can not use my money my paycheck that I worked for they keep telling me another 5 r 6 business days. I have no money my children are hungry , everyone sounds the same and says the same stuff Im sorry about the, then on top of that every time I call everyone is a supervisor, but cannot unblock my card. I gave them all my information how much every direct deposit has been on my card, I even offered to mail my whole id to them and they stated it is no where for me to mail it at. I need My money. I cannot feed my kids. then they are going to say it takes 2 days for corporate to call you back, Iam still waiting ofr corporates call. I hate GREENDOT it is causing me pain and suffering, and it is my money.

I AM UNABLE TO LOG INTO MY ACCOUNT ONLINE, BECAUSE IT REQUIRES ME TO VERIFY THAT I AM WHO I SAY I AM. WHEN I CLICK ON "SEND", I NEVER RECEIVE AN EMAIL. THIS HAS BEEN GOING ON FOR ABOUT A YEAR AND YOU HAVE YET TO RESOLVE IT. ADDITIONALLY, I DECIDED TO HAVE ANOTHER OF MY PAYROLLS DEPOSITED ONTO THIS CARD, AND FOLLOWED THE PROMPTS TO GET MY DIRECT DEPOSIT INFORMATION. I RECIEVED THE TEXT, REPLIED YES 3 TIMES, AND HAVE TIL YET TO GET THE INFORMATION. ALSO, I HAVE HAD THIS SAME ACCOUNT FOR 13 YEARS, AND HAVE NEVER FILED A CLAIM OF LOSS. MY CARD WAS STOLEN A FEW MONTHS AGO, THE INDIVIDUAL THAT STOLE MY CARD WENT BACK TO HIS HOME TOWN OF CROWLEY, LA WHICH IS AN HOUR AND A HALF FROM ME, WENT TO A GAS STATION AND PURCHASED SOME ITEMS WITH MY CARD, TURNED AROUND WENT TO THE ATM IN THAT SAME STORE AND WITHDREW $246, FROM MY CARD. HE THEN WENT TO BURGER KING AND MADE A PURCHASE. THIS HAPPENED AT 3 AM, AND I AM HOME IN BED. BUT WHEN I CHECK MY BALANCE, IT SHOWS ME THAT MONEY IS BEING WITHDRAWN. I IMMEDIATELY CALLED AND CANCELLED THE CARD. THEY APPROVED THE PURCHASES THAT HE MADE IN THE STORE, BUT NOT THE WITHDRAWLS AT THE ATM. I EXPLAINED TO THEM, THAT THE INDIVIDUAL CAME ASKED ME TO WORK AND MAKE SOME MONEY, I HAVE ONE LEG. AFTER HE DID SOME THING AROUND MY HOUSE I ASKED HIM TO ACCOMPANY ME TO WALMART. THE GUY STOOD IN BACK OF ME IN THE LINE, AND MEMORIZED MY PIN AS I ENTERED. HE THEN CAME INTO MY BEDROOM, ASKED TO USE THE BATHROOM AND STOLE MY EXTRA CARD OFF OF MY DRESSER. ALL OF THIS, HAS ME VERY UPSET, AND AS SOON AS I GET MY BENEFITS THIS MONTH, I PLAN TO CANCEL MY BUSINESS WITH THIS CARD. AND I HAVE HAD THIS CARD FOR 13 YEARS.

I have 2 cards both with 48 dollars on them I gave done everything that I was suppose to do to use my cards. It has been weeks and I have not been able to use my cards. I will be filing a police report against green dot .my name is Bernadette Roberts. Last 4 numbers of my social security is 8928.my phone number is 786 564 3916.

My complaint is that I've tried several times to call customer service and they don't answer I tried filing a complaint as I requested on the computer and it doesn't let me go through at all I've been trying 4 weeks now to get ahold of somebody with no avail so I am demanding a refund $50 plus the cost of the card $5.95 in total $55.95 you company needs to be more responsible I keep being a customer satisfied this was a gift card that was given to me for my birthday what a shame I can I use it I left all the information as a requested they never contact me back on my computer saying what the outcome is it I'm going to give you my phone number and I really expect a phone call back so I will need to take other measures and that Consumer Affairs and news reports so you need to hear from you soon my name is Rose Torres my phone number is 909 781 55188 and please correct your customer service online and on your website horrible horrible horrible service will never recommend your card

I purchased a prepaid card at Walgreens. They printed a receipt stating to wait 15 min before registering the card. I waited 30 min and attempted. When I enter the card info at greendot's site. It says "Invalid Card". I tried to contact them and you cannot talk to a human unless you have a valid card number or your Social Security Number (which is not affiliated with this card). So, there is no way to contact them. I called my local Better Business Bureau and they gave me a link to file a complaint with them and a link to the company profile. The company profile had a number that leads you back to the computer that asks for a valid card number or ssn. I tried all kinds of ways to get through (human resources, sales, customer support) and can't get in without a valid card. I called the Walgreens where I purchased and the said that they've had problems with them and that I should contact their customer support and to give it 24 hours to process (the receipt that they provided said 15 min). Anyway, I'm going to wait 24 hours and call back Walgreens. This is really bad since I needed to use the prepaid card for my 10 year old daughter's 3 day field trip with her school. Terrible!

Please tell me what is Bernie Madoff doing working with Green Dot. My card has been blocked for two weeks, this company is a bunch of scam artists.

Paypal is terrible and Green Dot corporate executives even harder. I will post everyday about their rotten support until they resolve my matter! Is everybody happy with their experience at GD? I am certainly not. Why the hell does Green Dot customer service not have a legit number to speak with a human on their customer service line. Everything is routed to automated support.