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Based on 25 Complaints
Contact EPPICard Corporate
Toll free phone number: 1-866-729-6159EPPICard debit card is the safest and convenient way to access your deposits. It is welcome just about everywhere that you shop, get cash-back with your purchase at many retailers and can be used to pay your bills. With EPPICard, one can check available card balance, review card transaction history, manage card account and setup important card account activity details.
Users with a problem should navigate to the EPPICard website and find their state in the drop down menu. There will be individual customer service numbers are listed by state. Cardholders who have comments or complaints about their child support case should not contact EPPICard.
Instead, they should contact the Child Support Division immediately at the Office of the Attorney General toll-free at 800-252-8014. Common issues include child support payments, ATM withdrawls, and customer service problems. The corporate offices are located in Texas at PO Box 245997, San Antonio, TX 78224.
Experienced poor service? File a complaint here!
EPPICard Contact Information
Report complaints to corporate and get satisfactionEPPICard headquarters address
- PO Box 245997, San Antonio, TX 78224
Company website
1-800 phone number
1-866-729-6159Support email address
contactus@eppicard.comBetter Business Bureau rating
A-Customer service hours
24 hours a day, 7 days a week
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Top EPPICard Complaints
Browse more than 25 reviews submitted so far
Less then a star you should give an option for 0. The women who answered my call was extremely rude and when I asked if she could transfer me to a manager after he completely cut me off and transferred me at that moment without even helping me with what I called for. So then the manager gets on the phone, a man and was just as rude and he is well did not help me he pretended like he couldn't hear me the call was breaking up and told me thank you for calling and hung up so now here it is after waiting for 20 minutes on hold in less than five minutes on the phone with both of them I still didn't get to update my phone number which was all I was trying to do. EPPICard obviously does not care about customer service in the slightest to have people like that working under them, I mean the company record phone calls for a reason maybe I should listen to them once in awhile just to give some constructive criticism because I could obviously tell by both of their attitudes that nobody was going to listen to the call and I have it recorded if you guys would like to hear it
My child support card was compromised or duplicated, and I discovered someone had been using it in another state. Getting in touch with a live representative has been more than a hassle. I have never been able to access my account on their website, it would not allow me to do so in 12 years! I have tried to contact the number for customer service on the back of the card many many times, and have waited on hold for hours and hours. I have since been able to process a fraud claim, and obtained a police report to go along with my case, and my card was canceled. I was told by several representatives that they were expediting my case and I should be receiving a new card within 7-10 business days. They sent the required paper work and other information out on the same day as they claimed my new card was being mailed out, I have received the other paperwork and forms, but have not received the new card. I have called customer service several times and been placed on hold for hours on end only to be told my card would be there any day. The last time I spoke with someone I was told just keep waiting. Every review is the same about this company! They are operating out of TX and thousands and thousands of people have the same issues. No access to my account, no access to my money, and no new card has been received! What does expedited mean? There is no way to track where the card was sent, and my address is up to date with the system. Customer service is constantly requesting my social, and accessing my account, yet I am unable to do so. They are unable to provide me with any clarification on my questions!
NO ONE EVER ANSWERS!!!!! I used my card and they suspended it for possible fraudulent use. I've called the Fraud Division number in San Antonio, TX numerous times and no one will EVER answer. It goes straight into a hold message where you sit. I've called 8 times now and I usually hang up after holding for an hour!!!! Ughhh!!!! I worked for years to finally get child support and now I don't have access to it because of this screwed up system!!!!!!!
Zero stars. Waited six weeks for a card that I still don't have. Spoke to four different call center personnel (unknown, Steve, Wanda, Natalie), all promised (a week apart) the card would be mailed. Six weeks later, a rude supervisor ("Raoul") says they all submitted the requests but there was a "glitch" so no card was mailed. He refused to send it expedited shipping, refused to provide his name, refused to provide any explanation for the "glitch," and will likely not mail a card OR create another false glitch. These are the lowest possible denominator of people and the company should be shuttered for incompetence.
i called thurs, and they answer right away i did my fraud claim and katherine said she would call me back about getting my money and a new card sent to me till today mon i haven't heard nothing not one call. i've called and on sat 6/8/19@1;32 a dumb rude lady finally answer me after 2 hours of wait for her to hang up on me i asked her to transfer me to a different agent since she was rude she responded with i been rude to everyone today i told her well not with me since i'm not everybody ask for a supervisor she refuse you guys need better service and not have ppl with attitudes their job is to help us with our questions not have an attitude. I need answers about my case. while i'm writing this report i'm still on hold this is like my 30 time calling and nothing when finally answer they act like they dont hear me and hang up!!!! very BAD CUSTOMER SERVICE!!!!!!!!!!!!
On 05/05/2019 I used my credit card to buy some shoes on line but I didn't know it was a scam until like a week later the page was off the internet so I would like to get my refund back I paid $89.99 I been trying to get in touch no response back only email it's call Chreedooll. Com and u please let me know how would I be able to get my refund back thank u
If I could give a negative -5 star I would!!! I have been trying to contact a customer service rep all day. Every time I call the phone disconnects. Its nearly impossible to get superior customer service out of this company. I work for a large financial institution and this would never ever be allowed. I needed help and my info and card was not recognized so how does a person get thru to customer service? IMPOSSIBLE. YOU REALLY need to update your auto options and customer service. I am not sure how you are in business based on this matter alone.
I did an online transfer from EPPIcard to my back and it never went through. Customer service and their supervisors have been no help in locating my missing funds. It has been over a month now and still no movement on finding where my money went. I have filed complaints with the state of Georgia, the state of Texas and the consumer finance protection bureau. I keep being told I can not speak to anyone else other than customer (non)services reps and supervisors. At this point I feel EPPIcard has stolen my money and is refusing to give it back
The WORST card Anyone could have in America! I called in today at 10:20am inquiring about my deposit. Long story short. I spoke to Venus and she was so Rude and kept over talking me! Asked to speak to a Supervisor! After 30 minutes of waiting, I called in on another line while on hold, merged the calls, and got another rep to get me a Supervisor. Marcus Jackson (Sup) from first call finally answered at 10:51am. He was just as Worse as the rep. I asked for his boss’s name, he said he didn’t have one and hung up on me at 11:01am. Eppicard PA
I have been requesting statements to prove a payment was not recieved...I get hung up on or told to contact the attorney general
I have a performance pays card through my employer. It was hacked into on our secure website. I was able to cancel the card and I was sent the information to dispute charges. The company heading is EPPICard. However, I have no way to access my account to dispute the charges. I Was told that I would be sent statements of charges in the mail. I did not. I received one charge. I have been trying to contact the company for a week with no success. On hold for over 2 or 3 hours. There is no email address or physical address on the heading. I am believing that perhaps this company is the hacker. I have contacted my corporate security and plan on reporting to the better business bureau. I will NOT let this drop.
Giving this company on one star is even pushing it I called to change my address yes my address and they told me I needed to give them my full social security number in order to do that seriously for an address even their managers don't know anything they have no problem telling you oh we're in this a huge secure room and nobody can do this and nobody can do that there's cameras and they're being recorded I'm changing my address not opening a new account
no customer service what so ever. The automated line does not allow the option to speak to a customer service rep. There is no way to have any issue resolved.
For starters not one star is deserved! I was locked out of my online account and couldn't talk to a real person. after several attempts and being hung up on 3 times I finally talked to someone who told me I had to wait on a follow up call that would take up to 5 days. THIS IS RIDICULOUS!!!! For the last month and a half I have spent over 20 days in the hospital (as well as days home trying to recuperate) unable to go to work which means unable to pay my bills. I have an organization that is willing to assist me. I need documentation from child support in order for them to do so. It amazes me how you can help yourself immediately charging me for checking my account but can't immediately help me unlock the account so I can access my own information. Thanks for nothing!!
I have been calling since May 30th about an on going issue. My card was compromised, so I canceled the card and was issued a new card. I also have been disputing fee reverse in the amount of $8 due to my card being compromised and I spoke with serval different people who were very unprofessional including a supervisor. I believe the people at this company are taking people's child support payments, I have been trying to speak with a supervisor as a follow up on my fee reverse and each time when I call they are stating that it's not one available to speak with me. I only got in contact with one supervisor about this matter and now I can get in contact with another to follow up on my fee reverse dispute. Can someone please contact me in regards to this matter. I can be reach at 414-215-5501.
On the first I checked my deposit history on my child support card and it said I received a payment of 100.00 on the 28th of July and another on the first of Aug ,and I have this recorded, now on the 28th of Aug I still have not received any more payments but eppicard is changing my deposit history to lie , it now says I received two 100.00 payments on the first of Aug and two 100.00 payments on the second of Aug . Get out of eppicard if you can. I'm giving the recordings to my lawyer and will update!
I have never had a problem with getting my child support payments. Since the Government put this joke of a company in place, this EPPicard Company has literally stolen over one thousand dollars of my money that's owed to me.
I do not think this is fair. Ive never been on cash assistance or aid and I've been jerked around more than anything. Im struggling every day. My card was stolen twice. When i asked the second time to replaced it, i was charged the fee but the card never came.
There have been supposed transactions on my account that I can honestly prove beyond any doubt that i absolutely did not make. This would be a better company if it were honest and not embezzling money that is in no way owed to them.
I have been getting child support since sep 15 2016. Since the day my card came in the mail I have had nothing but problems with money coming up missing. I have called the 1-877-777-1617 customer service number for Eppicard many times since the problems started.
Well, they get rude with me hang up on me don't answer any of my questions. They tell me they will have someone call me back in 10 days to tell me what happened to my money. They never do, I am a single mom of two and I am struggling to make it. This is my only income! Please help, how are my credits and debits more then the payment I received for the month? What happened to my money. I can send copies of my cleared transactions.
They keep telling me that they refunded my account, well I did not get the refund or see anything saying it was refunded. All I see is it under cleared transactions.
I filed a fraud claim with Eppicard. But they denied and closed my case without investigation. This company is bogus!
I was being charged every time I made my free withdrawal that came with my deposit. In the state of Indiana you are required one free withdrawal per each deposit at the participating bank ATMs I never got my free deposits. I called customer service they put in tickets and still has not been resolved over 4 months now.
I am missing three months of child support payments and the state of Indiana has instructed me to call EPPI to inquired where my money. I can't get a live person on the phone when I call them. Now I am reading more complaints and I see I am not the only one with this problem.
I received an Eppicard from California child support. First time getting child support in 5 years! They send it on a card that has fees attached to it! Completely outrageous. So I called Eppicard to cancel, and customer support told me if I cancel card I wont be able to get a paper check from Child Support. So I have to accept your fees or just not ever get child support? If every person receiving child support in California gets it on an EppiCard, think how much that card/bank must be making just off fees alone? I was highly upset and asked who I could write to complain. EppiCard services does not have a complaint compartment according to their customer service.
Also, I called child support and found out it was a total lie- I can, in fact cancel my card and receive a paper check from child support. From a moral standpoint not sure how these people live with themselves. Fees should be charged to the non-custodial parent and not to the parent caring for the child. Especially when no child support has been received in years! On top of that, fees every time you go to ATM, every time you go to bank? Its completely outrageous and not sure if legal. Customer service lying and saying you have to keep card to get child support. Thank God I'm not dumb! Sure would love for an attorney to take it on!
I, being somewhat new to doing business over the internet as opposed to the phone or by postal service thought I would go on line and sign up my Eppicard. I was entering my password the second time and I got a notification informing me that the password was wrong and the system locked me out. I tried to call and talk to a human to get that resolved but no matter what I did, there is absolutely no option to speak with a rep. I finally got back on line and found the corporate phone number. A Xerox receptionist answers the phone. She goes to connect me with Eppicard...... its the same darn system as the number on the back of the card and of course no option to speak with a human!
I call back and get the same very pleasant Xerox receptionist and I explained to her what had just happened. She said she would connect me with another number. When the voice came on it sounded like a generic cellphone voicemail. With all the empty business complexes in our country and unemployed fellow Americans you would think that a company such as Eppicard who must take care of numerous people could have an actual customer service center or call center ( here in America) where as these issues can be resolved. What to do now? Email corporate with my complaint? Call the CEO?
Someone withdrew hundreds of dollars from my bank account using Eppicard. They created a fake debit card and then posed as me so they could change the access code tied to the account. I had hoped my money was secured by their bank but I guess I was wrong. I've tried to call customer service over and over again and they will not refund my stolen money. People should be warned before the trust their money with Eppicard!
I like using Eppicard but have had several confusing issues with my PIN number they issued me. First of all getting a PIN is easier said than done, it took almost a week to hear back from them. Then I got mail with a warning telling me that my PIN # had been used somewhere and they were sending me out a fresh card to replace it. I immediately called the customer service line to make sure everything was ok. Got put on hold, asked for the manager, got put on hold, and finally was able to talk to a rude woman who told me that the mail was a mistake and to ignore it. What do you mean ignore it? You sent it Eppicard!
Someone withdrew hundreds of dollars from my bank account using Eppicard. They created a fake debit card and then posed as me so they could change the access code tied to the account. I had hoped my money was secured by their bank but I guess I was wrong. I've tried to call customer service over and over again and they will not refund my stolen money. People should be warned before the trust their money with Eppicard!
Less then a star you should give an option for 0. The women who answered my call was extremely rude and when I asked if she could transfer me to a manager after he completely cut me off and transferred me at that moment without even helping me with what I called for. So then the manager gets on the phone, a man and was just as rude and he is well did not help me he pretended like he couldn't hear me the call was breaking up and told me thank you for calling and hung up so now here it is after waiting for 20 minutes on hold in less than five minutes on the phone with both of them I still didn't get to update my phone number which was all I was trying to do. EPPICard obviously does not care about customer service in the slightest to have people like that working under them, I mean the company record phone calls for a reason maybe I should listen to them once in awhile just to give some constructive criticism because I could obviously tell by both of their attitudes that nobody was going to listen to the call and I have it recorded if you guys would like to hear it
My child support card was compromised or duplicated, and I discovered someone had been using it in another state. Getting in touch with a live representative has been more than a hassle. I have never been able to access my account on their website, it would not allow me to do so in 12 years! I have tried to contact the number for customer service on the back of the card many many times, and have waited on hold for hours and hours. I have since been able to process a fraud claim, and obtained a police report to go along with my case, and my card was canceled. I was told by several representatives that they were expediting my case and I should be receiving a new card within 7-10 business days. They sent the required paper work and other information out on the same day as they claimed my new card was being mailed out, I have received the other paperwork and forms, but have not received the new card. I have called customer service several times and been placed on hold for hours on end only to be told my card would be there any day. The last time I spoke with someone I was told just keep waiting. Every review is the same about this company! They are operating out of TX and thousands and thousands of people have the same issues. No access to my account, no access to my money, and no new card has been received! What does expedited mean? There is no way to track where the card was sent, and my address is up to date with the system. Customer service is constantly requesting my social, and accessing my account, yet I am unable to do so. They are unable to provide me with any clarification on my questions!
NO ONE EVER ANSWERS!!!!! I used my card and they suspended it for possible fraudulent use. I've called the Fraud Division number in San Antonio, TX numerous times and no one will EVER answer. It goes straight into a hold message where you sit. I've called 8 times now and I usually hang up after holding for an hour!!!! Ughhh!!!! I worked for years to finally get child support and now I don't have access to it because of this screwed up system!!!!!!!
Zero stars. Waited six weeks for a card that I still don't have. Spoke to four different call center personnel (unknown, Steve, Wanda, Natalie), all promised (a week apart) the card would be mailed. Six weeks later, a rude supervisor ("Raoul") says they all submitted the requests but there was a "glitch" so no card was mailed. He refused to send it expedited shipping, refused to provide his name, refused to provide any explanation for the "glitch," and will likely not mail a card OR create another false glitch. These are the lowest possible denominator of people and the company should be shuttered for incompetence.
i called thurs, and they answer right away i did my fraud claim and katherine said she would call me back about getting my money and a new card sent to me till today mon i haven't heard nothing not one call. i've called and on sat 6/8/19@1;32 a dumb rude lady finally answer me after 2 hours of wait for her to hang up on me i asked her to transfer me to a different agent since she was rude she responded with i been rude to everyone today i told her well not with me since i'm not everybody ask for a supervisor she refuse you guys need better service and not have ppl with attitudes their job is to help us with our questions not have an attitude. I need answers about my case. while i'm writing this report i'm still on hold this is like my 30 time calling and nothing when finally answer they act like they dont hear me and hang up!!!! very BAD CUSTOMER SERVICE!!!!!!!!!!!!
On 05/05/2019 I used my credit card to buy some shoes on line but I didn't know it was a scam until like a week later the page was off the internet so I would like to get my refund back I paid $89.99 I been trying to get in touch no response back only email it's call Chreedooll. Com and u please let me know how would I be able to get my refund back thank u
If I could give a negative -5 star I would!!! I have been trying to contact a customer service rep all day. Every time I call the phone disconnects. Its nearly impossible to get superior customer service out of this company. I work for a large financial institution and this would never ever be allowed. I needed help and my info and card was not recognized so how does a person get thru to customer service? IMPOSSIBLE. YOU REALLY need to update your auto options and customer service. I am not sure how you are in business based on this matter alone.
I did an online transfer from EPPIcard to my back and it never went through. Customer service and their supervisors have been no help in locating my missing funds. It has been over a month now and still no movement on finding where my money went. I have filed complaints with the state of Georgia, the state of Texas and the consumer finance protection bureau. I keep being told I can not speak to anyone else other than customer (non)services reps and supervisors. At this point I feel EPPIcard has stolen my money and is refusing to give it back
The WORST card Anyone could have in America! I called in today at 10:20am inquiring about my deposit. Long story short. I spoke to Venus and she was so Rude and kept over talking me! Asked to speak to a Supervisor! After 30 minutes of waiting, I called in on another line while on hold, merged the calls, and got another rep to get me a Supervisor. Marcus Jackson (Sup) from first call finally answered at 10:51am. He was just as Worse as the rep. I asked for his boss’s name, he said he didn’t have one and hung up on me at 11:01am. Eppicard PA
I have been requesting statements to prove a payment was not recieved...I get hung up on or told to contact the attorney general
I have a performance pays card through my employer. It was hacked into on our secure website. I was able to cancel the card and I was sent the information to dispute charges. The company heading is EPPICard. However, I have no way to access my account to dispute the charges. I Was told that I would be sent statements of charges in the mail. I did not. I received one charge. I have been trying to contact the company for a week with no success. On hold for over 2 or 3 hours. There is no email address or physical address on the heading. I am believing that perhaps this company is the hacker. I have contacted my corporate security and plan on reporting to the better business bureau. I will NOT let this drop.
Giving this company on one star is even pushing it I called to change my address yes my address and they told me I needed to give them my full social security number in order to do that seriously for an address even their managers don't know anything they have no problem telling you oh we're in this a huge secure room and nobody can do this and nobody can do that there's cameras and they're being recorded I'm changing my address not opening a new account
no customer service what so ever. The automated line does not allow the option to speak to a customer service rep. There is no way to have any issue resolved.
For starters not one star is deserved! I was locked out of my online account and couldn't talk to a real person. after several attempts and being hung up on 3 times I finally talked to someone who told me I had to wait on a follow up call that would take up to 5 days. THIS IS RIDICULOUS!!!! For the last month and a half I have spent over 20 days in the hospital (as well as days home trying to recuperate) unable to go to work which means unable to pay my bills. I have an organization that is willing to assist me. I need documentation from child support in order for them to do so. It amazes me how you can help yourself immediately charging me for checking my account but can't immediately help me unlock the account so I can access my own information. Thanks for nothing!!
I have been calling since May 30th about an on going issue. My card was compromised, so I canceled the card and was issued a new card. I also have been disputing fee reverse in the amount of $8 due to my card being compromised and I spoke with serval different people who were very unprofessional including a supervisor. I believe the people at this company are taking people's child support payments, I have been trying to speak with a supervisor as a follow up on my fee reverse and each time when I call they are stating that it's not one available to speak with me. I only got in contact with one supervisor about this matter and now I can get in contact with another to follow up on my fee reverse dispute. Can someone please contact me in regards to this matter. I can be reach at 414-215-5501.
On the first I checked my deposit history on my child support card and it said I received a payment of 100.00 on the 28th of July and another on the first of Aug ,and I have this recorded, now on the 28th of Aug I still have not received any more payments but eppicard is changing my deposit history to lie , it now says I received two 100.00 payments on the first of Aug and two 100.00 payments on the second of Aug . Get out of eppicard if you can. I'm giving the recordings to my lawyer and will update!
I have never had a problem with getting my child support payments. Since the Government put this joke of a company in place, this EPPicard Company has literally stolen over one thousand dollars of my money that's owed to me.
I do not think this is fair. Ive never been on cash assistance or aid and I've been jerked around more than anything. Im struggling every day. My card was stolen twice. When i asked the second time to replaced it, i was charged the fee but the card never came.
There have been supposed transactions on my account that I can honestly prove beyond any doubt that i absolutely did not make. This would be a better company if it were honest and not embezzling money that is in no way owed to them.
I have been getting child support since sep 15 2016. Since the day my card came in the mail I have had nothing but problems with money coming up missing. I have called the 1-877-777-1617 customer service number for Eppicard many times since the problems started.
Well, they get rude with me hang up on me don't answer any of my questions. They tell me they will have someone call me back in 10 days to tell me what happened to my money. They never do, I am a single mom of two and I am struggling to make it. This is my only income! Please help, how are my credits and debits more then the payment I received for the month? What happened to my money. I can send copies of my cleared transactions.
They keep telling me that they refunded my account, well I did not get the refund or see anything saying it was refunded. All I see is it under cleared transactions.
I filed a fraud claim with Eppicard. But they denied and closed my case without investigation. This company is bogus!
I was being charged every time I made my free withdrawal that came with my deposit. In the state of Indiana you are required one free withdrawal per each deposit at the participating bank ATMs I never got my free deposits. I called customer service they put in tickets and still has not been resolved over 4 months now.
I am missing three months of child support payments and the state of Indiana has instructed me to call EPPI to inquired where my money. I can't get a live person on the phone when I call them. Now I am reading more complaints and I see I am not the only one with this problem.
I received an Eppicard from California child support. First time getting child support in 5 years! They send it on a card that has fees attached to it! Completely outrageous. So I called Eppicard to cancel, and customer support told me if I cancel card I wont be able to get a paper check from Child Support. So I have to accept your fees or just not ever get child support? If every person receiving child support in California gets it on an EppiCard, think how much that card/bank must be making just off fees alone? I was highly upset and asked who I could write to complain. EppiCard services does not have a complaint compartment according to their customer service.
Also, I called child support and found out it was a total lie- I can, in fact cancel my card and receive a paper check from child support. From a moral standpoint not sure how these people live with themselves. Fees should be charged to the non-custodial parent and not to the parent caring for the child. Especially when no child support has been received in years! On top of that, fees every time you go to ATM, every time you go to bank? Its completely outrageous and not sure if legal. Customer service lying and saying you have to keep card to get child support. Thank God I'm not dumb! Sure would love for an attorney to take it on!
I like using Eppicard but have had several confusing issues with my PIN number they issued me. First of all getting a PIN is easier said than done, it took almost a week to hear back from them. Then I got mail with a warning telling me that my PIN # had been used somewhere and they were sending me out a fresh card to replace it. I immediately called the customer service line to make sure everything was ok. Got put on hold, asked for the manager, got put on hold, and finally was able to talk to a rude woman who told me that the mail was a mistake and to ignore it. What do you mean ignore it? You sent it Eppicard!
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