CVS Complaints Continued... (Page 2)

When we get calls from CVS located in Hobart, Indiana on route 6, the phone never identifies the company, I have complained and was told that calls come from you. We get so many rotary calls every day with no identification. We will not pick up the phone if the company name does not appear and that includes CVS, please make your name available when calling customers by phone.

I called the CVS store located at 2803 Suncrest Drive, Jackson, MS and pressed to speak to someone in the Pharmacy department. I have been on hold for approximately (placed call at 4:10 pm, CST) 40 minutes without anyone answering the call. I found a customer complaint telephone number and called it. I spoke with Danielle. Danielle placed me on hold instructing me that she would try and contact the pharmacist. After approximately 7 minutes on hold, Danielle returned to the call. She advised that she was unable to reach someone in Pharmacy. She advised that she contacted the District manger named Chris who would be reaching out to me with ? hours. As I am typing this complaint my phone is still on hold for the pharmacy. It is now 4:47 CST.

i was in CVS on 9006 Greenwell springs Rd and Joor in Baton Rouge to Get my prescription fill. I was at the drive at first, and lady to me to wait, i said ok some i wait for about 5 minutes. So she finally said what kind on medicine you are picking for a far in the Store. I said I'm not picking up I'm dropping off. So i waiting about another 3 minutes or so. So she finally can to the window, no sorry you had to wait or nothing, so i said are you doing today, she said something, i don't know. So i gave her my prescription and my driver license, she said have you got this fill here before i said yes this is my Pharmacy i get all of my prescriptions fill here. She said have you got this fill this year, I said no because the year just started, so than she i needed something from the Doctor a permission or something, I said i have a written prescription with the doctor name on it and he signed it. I don't know what you are talking about. by this time i said maybe i need to go inside so i did. She never looked at my information the the computer to see or nothing. So i got inside she said you can't get but nine of these pill because i needed something from the doctor, which she never took time to explain, i told her i didn't understand what she was talking, i have always got my prescription fill here. I dont understand what you are talking about, so by that time she had go all mad and got loud, talking to be like i was nobody. So i said i guess i'm going to have to take this somewhere else to get in fill, she threw in down on the corner and told me to take it somewhere than. She was going all at me and talking loud, never tried to help me. So I had to walk away without getting my prescription fill. So i was very upset, my blood pressure went up. I call the main office, Corporate office, and explain them what had happen, well they called the person that's over the CVS here. And i told her what had happen. But what I'm complaining about now i that same lady. They said she is the Pharmacist at that store, talking and doing people like that still, She's still there. I do feel they should had at least move or put her in an office where alone. She's still doing that kind of stuff to person. We are sick people that just want understanding people to help us get out Prescription, So Ashley should not be there.

In dealing with location 1123 Kildaire Farm Road in Cary, NC have had a few issues. To contact someone in pharmacy experienced 20 minutes on
hold. Six prescriptions submitted by Doctor's office yesterday. None of them available yet and one drug Tradjenta I wanted on rush basis.
I was told it would be in today late morning. I called this afternoon and was advised Tradjenta received and pick it up in 2 hours. I went in
this evening and was told it had not been received and no prescriptions available. I just changed drug coverage to Well Care and CVS preferred
pharmacy but so far not happy with CVC. Feel Wallgreen or Costco do a better job. My date of birth is 01/09/1937 if required.
Thank you for listening to my complaint.

Coupon/extra bucks

I did not receive the extra buck as advertised and a digital coupon did not apply. When I called the extra care number I was asked to find the ad, locate the reciept, prove what page the add was on. I was lied to multiple times by a representative and her supervisor. I was told it printed and expired in a one week time frame. Then I was told the coupon was used and it clearly was not reflected in my total. I gave the receipt information and was then told it did not apply to the item bought; AFTER being told I received the extra buck and it expired one week later. Both representatives on the phone were rude, aggressive, incompetent, and untruthful. I was given the $3 as a courtesy as if he was doing me a favor and not simply honoring the ad.

I was not able to get pharmacy to answer the phone after waiting 44 minutes. I tried back I hour later, waited 15 minutes and never got thru to pharmacy to speak tp their staff. This pharmacy is located in Muskogee Oklahoma. Lew Skaggs

IVE BEEN CALLING ALL DAY TO SEE IF A PRESCRIPTION HAD BEEN FILLED, THE PHARMACY WILL NOT EVEN ANSWER THE PHONE, I DONT WANT TO DRIVE ACROSS TOWN FRO NOTHING, SO I KNOW WHAT PEOPLE MEAN WHEN THEY SAY SERVICE ON CLARKSVILLE HIGHWAY IN NASHVILLE TENN IS HORRIBLE, IVE BEEN HOLDING THIS TIME FOR 28 MIN, BEFORE THAT 21, 10, AND 16 THIS IS RIDICULOS, I THINK WHAT I NEED TO DO IS JUST TRANSFER MY MEDICATIONS TO A ANOTHER COMPANY, I NEED MY DIABETES MEDICINE AND BLOOD PRESSURE MEDICINE. I WOULD RATE THIS PHARMACY A 0 IF I COULD. TERRIBLE TERRIBLE

I,my son (in person), and my doctors office have ALL told them at store #7199 (tel # 630-236-2240) I AM NOT TO BE ON AUTOMATIC REFILLS-for prescription they continue to call me for automatic refills. I am tired of cancelling and they ignore ALL of these messages from me,my son,and doctor.
The store manager is no help and I
don't know what else to do. PLEASE HELP.
Adelaide Coyle
1-630-818-6000
adelaidecoyle1108!@gmail.com

I am a stock holder in CVS and EXTREMELY DISAPPOINTED IN THIS STORE. It is LACKING IN CURB APPEAL. Storefront ALWAYS HAS FILTHY WINDOWS, DOORS and cigarette butts and littler at the entrance. The shelves are poorly stocked. Most times I can't find what I am looking for. Your pricing on many items is way over what similar stores charge, i.e. Harmon's. Toms of Maine toothpaste is 2 -3 $$ more than in Whole Foods. Citracal Calcium is $5.00 higher than Harmon.Additionally, the employees while pleasant, do make not make a clean appearance, sloppy looking. They have recently redone the interior and to me it appears crowded. The lowest shelves are almost at ground level, difficult to read labels and reach. Not well thought out.

CVS is becoming my last resort for shopping. Maybe that's why MY STOCK HAS LOST ITS VALUE.
IT THINK CVS REPRESENTS ITSELF POORLY IN THIS LOCATION. MR. MERLO SHOULD MAKE A VISIT.

Thank You,
June London
3 Anchorage Lane Apt. 5A
Oyster Bay, N.Y. 11771

Called for a refill before 10:00 a.m. today. Went to the pharmacy to get medicine around 2:30 P.m. It was not ready.

My husband's prescriptions come from Walmart, of all places) and his medicine is ready within 30 minutes of requesting a refill.

Guess I'll just have to find a pharmacy who offers professionalism and good customer service.

The clerk was rude, also - telling me that they are just very busy. She said that they were getting so much new business that they couldn't keep up.

I am an old woman who is not well and I could not stand any longer and wait for my eye drops. I'll have to make another trip and wait in line and hope that it's ready for me.

There is no excuse for not having enough staff to take care of the business that you have.

Messed up 2 prescriptions, one wrong doctors name, unsure it was mine and they were no help sorting it. two- narcotic meds messed up and would not take may or my doctors call. I went in 3 times and they blew me off- they could have killed me.
CVS Onville Road Stafford VA 22554- very rude front end manager and pharmacy folks just covering their butts, as I can sue them.

You need to audit those badl people

Your store located at 9810 Ocean Hwy. Calabash, N.C is beyond awful!!! They refused to fill a prescription for insulin (life saving drug). After going with another pharmacy, I had the insulin within 30 minutes. The pharmacist (all of the staff) is extremelty rude!! I will NEVER have anything to do with cvs again.

I walked into CVS, Palm coast, FL (Belleterre store) went to the kiosk to print my coupons as advertised. Kiosk said I had already printed them. I hadn’t been into a CVS in about a month. I went to the store clerk who told me there was nothing she could do, and that I needed to call the 1-800#. I call the # on my card, I give the agent my phone #, email and CVS card #. She places me on hold, comes back and asks me to confirm the last items I bought. How am I tor remember what I purchased over a month ago and why does this matter? She then places me on hold again and the call disconnects. All this to save a dollar or two on a tube of toothpaste. Hardly worth my time and effort. This is not the first time I have run into issues at CVS. The last time as I recall, I added clipped coupons prior to my visit, only to get to the store and the clerk claims no coupons were added. Conveniently, they have no internet/cell service in the store so I am not able to access my account. A complete waste of time. You probably don’t care, because I’m just one person, but I will no longer shop at CVS. Walgreens will be my go to pharmacy store. I refuse to waste another minute trying to save a buck when I can do so, and save time at another business who doesn’t make you jump through hoops to get their advertised price. Good bye!

I went to the drive up window at the lenox mass pharmacy around 7 pm when I got there it took person about 5 mins before the lady came to the window she asked for my name so I told her she said my prescription was not ready yet 15mins more so I tried to her why my prescription was not ready yet I tried to tell her I called it in before 4pm that afternoon so I tried to ask her the reason why it was not ready yet all I got was the same answer 15 mins more so tried to ask again while she was on the phone with me she took the phone and slammed it down and then just walked away in a rage got back to what she was doing other person was there doing something she started complaining to her I seen her waiving her arms up and down and telling her something too I'm sure it was not nice what she told her all I could see she was she vary angry this is not a good professional way to take care of your good costumer I come there at least 2 or 3 times a week for me and my sister prescriptions I don't know her name but she is the head boss there she has short blond hair not vary tall and kind of a large woman. Thank you silvia orozco

On Wednesday December 26; 2018 I had my doctor call in a refill for my maintenance medication, medformin. I waited for notification from the pharmacy located on Franklin St, but it never came. I called my doctor the next day first to see if the prescription had been called; it had. So I call the pharmacy. As it turns out, they had received the prescription but hadn’t filled it because there was a problem with my insurance. My employer had changed carriers in December, so they did not have the new insurance. Okay, all well and good, but why wasn’t I contacted? The pharmacist that answered said I am sure we sent you a text and I equally sure they had not. I needed the meds so I told him I would bring my in the new insurance. At about 5:00 I arrive at the pharmacy. The prescription still is not filled, ( I am assuming that’s because you all don’t take cash.), and it takes them about 20 minutes to process the new carrier. A pharmacy tech fills the prescription puts it on the counter and walks away. I am told to stand in line, ( I had step away while they were struggling to enter the insurance). Now I am not happy. I stand in the line I pay, I leave.
So please tell me why the pharmacy called on Saturday Dec. 29 and says to me, “You are out of medformin , would you like us contact your doctor to get it for you?, ( Because now I am a human worth helping now that I have insurance) Incredously, I ask the tech, You can’t see I picked up my meds on Thursday? And she says, Yes I can see you picked up on Thursday, but that was 750 ml and this one is 500 ml. This concerns me. Your techs don’t realize that the dosage was the same, and there little chance that any dr would prescribe 750 ml and 500 ml twice daily, Also, my prescription SHOULD have always been for 750 ml. My doctor is looking into who’s error this is, as the lower dosage affected my A1C.

I when to fill my Pharmacy and they stated i had no more refills. My sister-in -law called for me and they told her it's inactive. this is the 2nd time this has happen to me from them. I just just go this filled the 1st time on Nov 2 2018 and have 5 refills left. Can't some one keep their fingers off the button from cnl this out. This Doctor will not refill them FAX I only see him every 6 months. I hart to get an appt with him. How are you yes you going to response this? I am taking this to social media and the new stations. This will get resolved. here is my info Drug # is 872563 Goth shank 704-498-4854.

Today was the second time I went to several CVS stores for an advertised item (Physicians Formula lip gloss) only to be told they were not one of the "select stores" to get this item!! First time this happened was a advertised Black Friday special for the same item....again went to several stores from Detroit, to Ann Arbor, to Brighton and then Howell and non of the stores had the item. I was on my way home so stopped at every CVS store I passed!! No luck and was given the same story. Again this happened today, but only went to Howell, and two Brighton stores. Frustrating when the ad comes out and non of the stores have the item or said they just got a few!!! Not sure if this is a CVS problem or Physicians Formula problem, but this isn't the first time the stores didn't have the item I was looking for in the store. I also had a 35% coupon to use on the item, but, of course, couldn't use that since they didn't have the item so I lost all the way around. Wanted this item for stocking stuffers for my 3 granddaughters and have been trying to get it for over a month now. Probably won't hear from you about this problem, but seriously considering changing my drug store to Walgreens!!!

In the headline news - CVS employee fired for tackling man who allegedly attempted to rob pharmacy: 'We're not allowed to fight back' - Why doesn’t CVS put up a big sign, Come Rob us, take what you want. Our employees are not allowed to resist. Careful what you wish for, CVS!
I have been a faithful CVS customer for many years now, but after reading this article, where you fired the employee AND the pharmacist, I am no longer going to shop at CVS. CVS has a long history of a lack of common sense due to poorly trained management who follow only checklists and do not evaluate or determine courses of action and reaction. We all understand why they say do not attack the attacker...safety, However, each situation lays out differently. The reaction of the employee was for fear of the safety of the store's pharmacist. Everyone should evaluate the values of the management of this company. Zac Phillips is too good to work at CVS! Your stock WILL suffer! FOOLS!!

I take the same drug two different strengths alternating each day. CVS could never get it right and I was having to go fill my prescriptions every other week. My doctor and I decided to change to a different pharmacy. Then, CVS filled a prescription for the generic brand of the drug without a prescription to do so. I have to use the name brand. This is messing up me being able to fill my prescription at another pharmacy, since it is showing that I picked up the prescription at CVS, which I did not. I have contacted CVS twice and the person I have spoken to has been both rude and unwilling to help.

I am 82 years old. I fell Wednesday Nov. 28. I needed to go to the emergency room for stitches in the palm of my hand. I was given a prescription for an antibiotic and so I stopped by my local CVS in Nashville, Indiana. I told the person who took my prescription that I had people waiting for me in the car. She said it would be 15 to 20 minutes. I noticed in the waiting area only one person an elderly man. We both waited in excess of 30 minutes. I was miserable. In a lot of pain. My son who was waiting for me came in to see what was taking so long. At this point the elderly gentleman went up to the register to ask about his prescription and sure enough they were done just sitting on the shelf. My son then ask about my prescription and sure enough it was also ready just sitting on the shelf. Why doesn't CVS care enough about customers to call their name when their script is ready? Every other pharmacy does.

i went in today to buy some stuff at around 8:00 am on 11-29-2018 this pharmacy is located on plumb st right by s.virginia st in reno nv. the cashier was taken in vendors and asked me to wait I thought she might be almost done so I waited but she kept on with that vendor even when the vendor told her he still had another invoice she started scanning that invoice too the whole time I am still waiting at the counter to purchase the stuff i had come for. now i have worked in retail before and i know that is bad customer service i also know that you don't make a customer wait and that includes that vendor cvs was that vendor customer. so i know what is good customer service so i left and went to walgreens now i wouldn't normally complain but this is not my first time at that store and not the first time that happened thank you for listening i hope you can fix this so i can go back to this store my # is 775-357-2136 i look forward to a phone call to retrify this thank you sherry smith

I continually have problems filling prescriptions. I receive text messages saying prescription is ready and it’s not when I go to pick up even hours later. When script is dropped off and promised in a certain time it is rarely ready and persons shrug their shoulders and say we are very busy. I may take my business els-ware!

I understand there is an opioid epidemic. However, I absolutely did not deserve the rude behavior of the pharmacist when I tried to get my prescription for a narcotic filled today. I have been sick for 2 weeks with pneumonia which has left me with pleurisy in my lower left lobe of my lung. Not that this was any of the pharmacists business but he asked why was I getting this medicine, stated I would need to see a specialist before he would fill anymore medicine of this type and then rather than attempt to fill the prescription in a timely manner, he states the prescription won't be ready for 3 hours. I want to add that I had been in the hospital for 2 days with this problem and when discharged was given the same medicine with a quantity of 12 that if taken as prescribed would have lasted 3 days, mine lasted 5. I absolutely do understand about the drug crisis in our country but feeling like I was lumped into an addict category was absolutely not necessary. I would like to add that if HCA Corporation did not have a prescription contract with CVS, I would never do business there. A pharmacist has a job and that is to fill prescriptions that a licensed physician has written. If they want to be a drug counselor, I suggest they change their line of work. The pharmacy in question is located at 1301 N. Dixie Hwy, West Palm Beach FL. The time this occurred was at 0915.

Very disappointed. Three trips, still no CVS gift cards! No boxed Christmas cards, no fleece blankets for me to give to the animal shelter. Lately not much of anything about except CANDY! Told one of the many different daily managers, she replied, "there's another CVS on Fresh Pond Road! Why would I get in the car and drive to that store when I can walk two blocks away from my house! We need this store! What's going on? Maybe it they had the same manager on a daily basis, they'd be able to keep on top of things and things would be better. Thank you for your time.

Today I was refused a Vaccine, was told my insurance company was the issue. Left your store and went to Rite Aid and had no problem getting my Vaccine. this tells me there is a problem at your Grensburg store, zip code 15601.

Practically every month there is a delay with refilling one of my prescriptions, specifically Protonix. I have a yellow dye allergy and can only take the white or pink pills that have to be special ordered every month. To better meet my needs, I think that the order should be placed very early. Other meds are filled in a timely fashion. The thing that pisses me off the most is super expensive medications like Carafate and Janumet are filled regardless of me repeatedly taking them off of automatic refill, calling in and repeatedly telling the pharmacy not to fill it, and speaking to individuals in person telling them not to fill these medications until I request a refill. I know there is an enormous greed for money, but it's unethical to ignore my requests regarding these medications every time they are "ready for refill" just so CVS can make a profit. I also informed CVS that I would be leaving town on Wednesday, November 14, 2018, which is why they got two of my other medications ready quickly. Because of this unnecessary delay, my trip is delayed and may not happen at all as I'm depending on them to get this medication I should already have. I have chronic asthma and cannot be running back and forth especially in this dangerouse smokey air to retrieve medication every other day. I have severe acid reflux and cannot suddenly stop this proton pump inhibitor just because CVS doesn't think ALL prescriptions are important. If I have any stomach related issues as a result of CVS's negligence in not filling my medication before I run out, I will pursue legal actions.

On 11.9.2018 my husband Larry Osburn, went to have a script filled for a replacement freestyle libre at the CVS on Rowan Rd and Rt. 54. Megan approached and complained she did not know how to do the free replacement and huffed in disgust over having to fill this script. Another tech approached and was able to assist my husband with professionalism. Normally, when we are at this CVS we have a great experience. If Megan is in customer service for CVS, she does not belong in this position

I was trying to pick up a prescription for your store on 1204 E Lufkin Ave, Lufkin Tx. on November 11, 2018, while
encountered one of the ruddiest clerks in your pharmacy department that I am amazed how little she appreciates
a good job with a wonderful store. I had gone to your store on Wednesday November 7th in the afternoon because the other CVS on Frank Street checked and the store on Lufkin Ave had in stock the medication my bipolar son needed was in stock, and the prescription said name brand only. Dr Buttar was the Doctor.

The clerk was a black lady who has a real attitude and superiority complex. She glared at me, tried to intimidate me with another white clerk
looked on with unbelief. I explained the other store sent me and asked to see the prescription which she would not show me. The reason I wanted to see it was because she wanted me to take a sunstitute but my son cannot take the subsitutes as this store has made me before get a fax from
my doctor before. I am a senior and have had CVS for many many years,But talking to other friends they told me preferred Walgreens because of the personnel at CVS, No one should be subjugated to those kind of insults. Just thought you should know as you are losing a good customer.
Raising eyebrows and haughy attitudes have no place in a pharmacy ,Insults we dont have to endure as you do have competition.
I tried to find the store manager but the employees were in a group discussion and I waited for a while but then left. I am not predujudice, as many of my friends are multi nationalities. I am a Christain but think you should know respect cost one nothing, but disrespect can cost the company
who pays then loss of good customers. Thank you. Hope you consider having her evaluated and talk to those who work with her as the
were not pleased with her demeaner. The pharmist was so nice and told me he would fill the prescription and text me . I will only go to the drive
in window to pick it up. Thank you . I have owned several companies and never toloerated attitudes that were a reflection on the company.
Ny sons name is Richard C Adkinson, date of birth 3-17-65, for your reference. I don't have the copy of the prescription as she would not give
it to me. I am my sons guardian as he does not always understand except that he has to have name brand. She said she could not and would
not give me copy of the prescription. I explained it was dropped off by his driver who forgot to bring it to me. I am very inconvenienced by having to go back to the other store to get it. My time is important too.
I sincerely believe in customer service. Your other employees are very good. They say, " May I help you", they smile, they listen, and they
say thank you . They don't leer and insult. It is obvious that she was in a racist combative mode.

Thank you.

Sandy Sparks
4410 Hwy 59 N
Lufkin, Texas 7590
713 793 5088

Medications out of stock, come back tomorrow. Opt for automatic prescription refill, get placed on phone list for multiple phone calls each week for advertising (harassment) purposes, no other benefit. Pharmacist assumes that they are better educated and talk down to the customer, Cashier determines that since you are reading the agreement form before signing that you are confused/senile/stupid and uses baby-talk to communicate. Medications are miscounted/shorted to require more trips to pharmacy to encourage more purchases, Trips to local doctor's offices include discussions with other patients and receptionists concerning how horrible and frustrating it is to fill prescriptions at CVS. Talk to store manager concerning problems, receive politically correct groomed response that they are sorry and will address situation (resulting in no change to future visits). Call 1-800-SHOP-CVS on multiple occasions to polite individual who states that an area manager will call to discuss problem which is followed by lead pharmacist at problem store calling to cover for their own protection (will something be done??? Doubt it! Nothing has been corrected over the last 6 to 8 years). Only TWO successful, pleasant experiences during the 6 to 8 years (pleasant - referring only that I received the medications requested and the cashier/clerk did not insult or harass me, whether it was correctly counted - yet to be determined), CVS negotiated a sweet deal with my former employer (I am retired now), which locks me in, for now, to a frustrating, infuriating situation. As for the free consulting service, having a monotone voice reading a script that "all diabetics will eventually be subject to limb amputation and organ failure" is not a helpful service, and asking questions is only answered by "you will need to speak with your family physician" is a complete waste of time. I do not wish to be randomly called during dinner to listen to 30 minutes of unresponsive monotone gloom and doom. It appears that the goal of CVS is to force me to make repeated trips to their store to buy products other than my prescriptions (accomplished by not filling my prescriptions, miscounting, claiming the doctor needs to update the prescription, calling me will the latest sale item, not having the prescription ready after 3 hours when they offered that it would be ready in one hour). What is my recourse??? Evidently nothing!! I have been enduring the harassment for years!!! I am glad that the old pharmacist that started this FIGHT has finally retired!!!

ON OCT 26TH 2018 I VISITED YOUR CVS PHARMACY#3106(1625 FORACKER ROAD)TO HAVE MY PRESCIPTION FILLED WHICH I HAD JUST RECEIVED FROM MY DOCTOR.I HANDED MY PRESCIPTION IN AT THE COUNTER AND SAT DOWN WAITING FOR IT TO BE FILLED,AFTER ABOUT 10 MINS I WAS TOLD THAT ONE OF THE MEDICATIONS WAS OUT OF STOCK(XTAMPZAER).I WAS NEVER TOLD THAT THE MEDICATION WAS OUT OF STOCK UNTIL 10 MINS LATER.WONDERING WHAT WAS HAPPENING,I WAS TOLD BY THE PHARMACIST THAT THE ONE MEDICATION COULD NOT BE GIVEN WITHOUT THE OTHER,I LEFT THE CVS TRYING TO GET THE MEDICATION FILLED ELSEWHERE BUT COULD NOT FIND THE MEDICATION.I CALLED MY DOCTOR AND EXPLAINED THE SITUATION AND THEY TOLD ME TO RESPOND BACK TO THE CVS PHARMACY,ONCE THERE I SPOKE TO THE PHARMACIST AND HE STATED THAT ONE OF THE PRESCIPTIONS COULD BE FILLED(HYDROCODONE).THE TECH AT THE REGISTER TOLD ME THAT BOTH MEDS WOULD COST$15.00.BUT INSTEAD OF RECEIVING BOTH MEDICATIONS I ONLY RECIEVED THE ONE MEDICATION(HYDROCODONE),I OVER HEARD THAT THE MEDICATION (XTAMPZAER) WAS JUST THERE ,FOR SOME UNKNOWN REASON I WAS PASSED OVER IN GETTING THIS MEDICATION?THE TWO MEDICATIONS ARE FOR CHRONIC PAIN AND I NEED THE MEDICATION.I FEEL IT VERY DISTURBING THAT PHARMASITS PICK AND CHOOSE WHO CAN AND CAN NOT GET PAIN MEDICATIONS.ALSO ME AND MY HUSBAND HAD TO DRIVE AROUND FLORIDA TRYING TO FIND THIS MEDICATION THAT WAS AT THIS LOCATION ALL ALONG?WHY WAS I NOT GIVEN THIS MEDICATION?VERY DISTURBING AND DISHONEST PRACTICE YOUR PHARMACY IS INVOLVED IN,PICKING AND CHOOSING WHO GETS MEDS AND WHO DOES NOT. WILL BE CONTACING THE CONSUMER AFFAIRS COMMISSION ABOUT THIS MATTER.

I CALLED IN A REFILL FOR A SCRIPT THAT HAD NO REFILLS LEFT, MACHINE SAID IT WOULD BE READY BY TODAY...HADNT HEARD SO I CALLED ...SPOKE TO PHARMACY AND WAS TOLD DOCTORS OFFICE HADNT RESPONDED...CALLED DOCTORS OFFICE.., THEY CHECKEDTHEIR RECORDS...NEVER GOT A REQUEST FROM CVS... THIS HAS HAPPENED ON ATLEAST 3 OTHER TIMES...SERIOUSLY THINKING ABOUT CHANGING TO ANOTHER PHARMACY. I ASKED THE PHARMACY TO CONTACT DOCTOR AND WAS RUDELY TOLD I HAD TO DO IT BECAUSE THEY ALREADY HAD. NOT HAPPY!!!!!

Dnoctor faxed perscripion wensday checked wedsday night went to drive through they said come back in 15 minutes came back after 30 minutes

still wasn't ready asked them to call no call Thursday Friday morning still wasn't ready worst service I have ever seen Pharmist said people have waited longer than3 days please do not send me any more of your garbage and lies on the enternet onily reason you get 1star is the onily way could

complain minus 5 stars cvs pahrump

On Sunday 10/14/18, your store at 206-09 Linden blvd Cambria hts, ny 11429 was scheduled to open the pharmacy at 9am. At 9: 15 the pharmacy's with the only key arrived and was rude to several customers waiting on line and indicated that he was not concerned with his lateness
or our wait. This store is dirty upon opening and management is sub-par. If prescription are complete (short) the customer is not always informed.

To Leadership and the Board of Directors for CVS. Store is located at 2532 E. Main St. Columbus, Ohio 43209. On or about September 25th I had the most disrespectful, in humane, prejudice and to some extent racist experience ever in all my years dealing with CVS. From reading your website and other customer comments which are mainly complaints I too will add to the hundreds CVS has received just on CVS.COM Website. I still must check the BBB and other Social Media Sites around the Nation. I see I am not the only one that has suffered from the breaking of CVS’ Code of Conduct, Corporate Integrity Agreement Policy, Diversity and Ethics and Human Rights Policies and Procedures per CVS’ own mandate. Upon reading CVS’ own Code of Conduct, Corporate Integrity Agreement, Diversity and Ethics and Human Rights own mandate and Policy and Procedures it seems as if CVS enjoys practicing the opposite especially for people of color and who are not white or caucasian.Is this the type of culture you are breeding in your store employees? My thought process is to exhaust all of my efforts in trying to resolve this is issue and to get answers I have initially asked the store manager, the District Leader REX, and Regional Leader Sarita before any Civil matter is brought up. CVS employees hired for these positions need to be let go or demoted or be involved in continuous training so CVS does not receive any more black eyes. Additional training is definitely needed and not just at the Bexley location. They need Cultural and Diversity training on top of some sort of Communications course when conversing with customers who have been going to CVS for years.
On or about September 26th, 2018 at 3:45PM I had an office visit with one of my Pain Doctors Dr. Jennifer Sullivan at the Riverside Office Location. I explained my situation with Dr. Sullivan (which I will no longer share due to HIPPA Privacy Act with the Pharmacy Techs and Pharmacist. I used to do this but will no longer moving forward). Dr. Sullivan agreed to fill my Pain Medication (Oxycodone 10 MG) 2 days early due to a very severe pain ailment which I just had surgery for October 5, 2018. The reason she did this as a favor for me is because I do not have a history of filling RX early and because I do everything my Pain Doctors say especially when it comes to taking Opiod pain rx. I have Long story short Dr Sullivan had her staff call in my pain medication and okayed it for me to pick up early, however when I called CVS to see how long it would take to pick up my Allergy RX, my Gabapentin, Epipen, and Oxycodone I was told (3) three were able to pick up in an hour or so but that my Oxycodone was denied by Dr. Sullivan. This seems to be a common occurrence so I have learned to always call CVS to make sure they have my proper Prescriptions and to receive time of pick up. I turned around and went back to the office as my pain doctors office was closing. I was able to catch Dr Sullivan and her receptionists and staff on hand. I explained how the CVS Pharmacist told me that she (Dr. Jennifer Sullivan) denied my refill for my Oxycodone. Dr. Sullivan told me that is not correct and that she would call personally to make sure the CVS Pharmacist knew it was okay to fill (2) two days early. So I thanked her again and left to go to CVS in Bexley. Now mind you my blood pressure is through the roof and my pain levels way past 10 dealing with serious nerve damage issues, a left shoulder injury, herniated discs and wisdom teeth needing extraction. Dr. Jennifer Sullivan told me to my face 3 times that she would do this once because of the pain I was in since she and her partners are the main people in my life I have to help manage my pain. Not a CVS Pharmacist or Pharmacy tech. Their job is to basically count pills and put them in a bottle for the customer. I knew nothing about a law where a Pharmacist could override a Doctors request even though a Pharmacist is not a Doctor nor do they sit in on visits. I am seeking to also get that law amended as we speak. Pharmacist have a license I understand, however they are not doctors or nurses and Pharmacist do not have a license to lie to the customer/patient.

I arrive to CVS Bexley and am told by one of the Pharmacy Techs on duty (Desiree) that only (3) Prescriptions are ready for pick up and that my Oxycodone was in verification. After waiting for 15 minutes at the drop off area I was told by that male Pharmacy Tech that my Oxycodone was denied. I asked why? I was told my Dr. Sullivan denied it. I explained that it could not be because I spoke with her two times at the Office and she okayed it for me both times. I asked them - “So what you’re telling me is that my doctor lied to me to my face two times” and all I received was a shoulder shrug from the white male pharmacy tech. I was clearly in pain and upset at this point but I kept my cool. I was never asked about my four day supply of Tramadol my Dentist prescribed me thinking maybe it would help my exposed nerve for my top left tooth where my partial filling fell out a few months earlier. I asked the Pharmacist what the issue was and was told they could not refill it due to the Tramadol and interaction with Oxycodone and that my prescribing doctor denied it. Even though the Tramadol which was way past expired at this point because it was filled September 17, 2018. So doing the math you go from 17, 18, 19, 20, lets say even September 21. How in the world is there concern for drug interaction if there is no drug to interact with? I was so confused and the Pharmacist and Pharmacist tech did not explain any of this to me until the next day and then finally told the TRUTH to me the next day that the Pharmacist OVERRODE MY PAIN DR. JENNIFER SULLIVAN. Dr. Sullivan did not lie to me as CVS Pharmacist and Tech led me to believe. I took certain steps and drastic measures and almost could have ruined a great woman and a great doctors career based off of a lie from your employees in the Pharmacy Department told to me. I made a formal complaint, I’ve spoken to REX the District Leader to no avail. This white man had the nerve to tell me how I should and should not feel after explaining everything to him. I told him I feel there was prejudgement going on there so therefore some sort of Prejudice was taking place. He said: “Oh, NO, NO, there’s nothing like that going on there and you should not feel that way buddy.” I replied First we are not friends buddy. Secondly you did not go through this situation so please don’t tell me how I should and shouldn’t feel .” Well needless to say Rex and I spoke on or about Monday and he asked what I wanted him to do about this issue. I was in shocked and appalled. You mean to tell me, REX, that you hold this position (District Leader) and do not know how to correct or lead your team? You seem like you do not any parts of resolving conflicts and complaints? That is just basic business 101 in College I know because I have degrees in Business both Associates and Bachelors, working on a Masters. Rex really seemed clueless or he just didn’t give a damn. So to help REX the District Leader do his job I explained that I would like an answer from the Pharmacy Tech as to why I was lied to by the Pharmacist. The Pharmacy tech Desiree should receive some sort of write up or punishment even though she was just following orders blindly her superior. I wanted to know why if the Pharmacist felt the Tramadol would be an issue then why wasn’t this brought to my attention like a few other times even though the date on TRAMADOL was 9-17-18. It would not overlap my new refill for my Oxycodone at all but this conversation wasn’t had and was not brought up AT ALL. Only the next day after I called (on or about September 27th between 8:30AM - 9:30AM did the truth come out about the Pharmacist on Duty Wednesday, September 26, 2018 OVERRIDING my Pain Doctor and denying my refill. I want to know REX why they lied on my doctor to my face four times and did not uphold their Code of Conduct, Diversity, and Ethics and Humans Policies and Procedures set in place per CVS? I will not go further there is more but this is the main crux of the problem. I will be patiently for some sort of phone or email correspondence from the Leadership of Board of Directors since it seems your Store Managers, District Leaders, and Regional Leaders do not want to hear or entertain customer complaints and want to tell us the paying customer(s) how to feel. I am worried this is not the only time or customer this issue has happened to. I will make sure this does not continue at this much more affluent CVS. I think I was unfairly discriminated against due to my race, age, and disability, and that is awful. I hope to hear from someone with REAL POWER and AUTHORITY by next week. If not I will seek legal recourse for my pain and suffering due to negligence on your employees behalf.

Respectfully Submitted by Delbert (Del) Perry
Phone: (614) 318 - 5603
EMAIL: delperry82@gmail.com

Request to fill potholes in parking lot of CVS store located at 645 University Dr in Coral Springs, Florida.
We are a county agency and have received the complaint from a motorist named Nicole - (954) 994-
8853. Nicole reports that there is a pothole in front of the parking space in front of the Subway restaurant
located in the plaza. The Broward County Property Appraiser lists CVS as the owner of the plaza. Kindly
contact Nicole to address the issue raised. Your assistance would be greatly appreciated.

E. J. Moore
Broward County Highway & Bridge Maintenance Division
1600 Blount Road, Pompano Beach, FL
(954) 357-6040

I have been asking , calling & emailing for OVER a year now about the labels on your prescription bottles. you can't take them off ! can't you people use a label that will peel off easily ? find out who Wallgreens uses & get them labels. my GF uses Wallgreens & them labels peel right off. there are a lot of uses for them old bottles. the're also not as good to use if the labels don't peel off & they are all sticky when you do get the labels off. it's 2018 WAKE UP CVS !

I have been taking Lisinopril for many years. The last time a refill was picked up no one told me that the strength and quantity of the medication had been changed. I am a heart patient and this is used to regulate my heartbeat. Since no one chose to inform me of the change, I continued to take 1 tablet daily as usual. After having to have 2 stents in my Right Coronary Artery, the medication mistake was discovered. Due to the mistake on the pharmacy's part, after the surgery, my blood pressure was too low, and it was then that the mistake was discovered. Therefore, I ended up in the Emergency Room yet again. Something needs to be done to red flag prescriptions that have been altered in one way or another so that patients are aware of the change. I have had pills change size, color and shape over the years due to different manufacturers used so I didn't think anything about the change. Due to this error, I will be taking my business elsewhere.

I've tried for the past two months to get my daughter's ADHD prescription filled at the CVS in our town. The first time they didn't have the medicine and I had to drive 20 miles to a different CVS to get it. This time they still didn't have the medicine and I had to go to a Walgreens who had the medicine, but because we have never used them the Dr. Has to get the insurance company to pay for the medicine.this is not the only time this has happened. I will be changing back to my original pharmacy which is rite aid as soon as she calls the Dr. And gets it changed. This is bad business your store is doing.

my wife and I went to c v s store on 837 Tusculum blvd Greeneville tn on sat june 23 to purchase some items.one of the items was natures bounty lutein 40 mg ,30 count.we purchase this item from c v s often. today only 1 bottle on shelf and shelf not on sale at checkout item shows up on register as buy one get one free. clerk would not give raincheck and manager would not check stock. about a $30 loss for me

I was in Store #198 this morning with the coupons I received from CVS in the mail. I have been a shopper at CVS for decades. I have a CVS care card. I was told I could not use the coupons. you sent them to me and that the phone number associated with my CVS card was not associated with the coupons. I left the store after talking to the manage. I was embarrassed and upset. I was about to spend about $60. I went to Rite Aid instead and got my items. You can have your care card and your coupons. Remember you sent me the coupons at my address.
The Store is located at 1067 West Baltimore Pike media pa

April 09, 2018 at CVS Pharmacy 20180 HIGHWAY 18, Apple Valley CA 92307 I purchased several items. When I got home and reviewed my receipt I realized I was erroneously charged $8.49 for LBRDRM ADV THRPY 16OZ. April 10, 2018 I talked to the store manager Misha and she said no problem just bring in the receipt. I took the receipt in Wednesday April 11, 2018 and she said I walked out with the item. I told her that I did not have the item so she checked something and came back and said I walked out with the item and would not give me a credit or refund. I am 81 years old and handicapped. I would not have gone to all this trouble for nothing. I am a regular customer and had no reason to fib.
Any and all information you may give will be appreciated.

I am a long time customer with CVS in Kansas City, Missouri. My mother and I are seniors with lots of medicine to take. In the last month I exchanged cross words over confusion with one of my RX's the store is 3902 Main St. Kansas City, Missouri 64111, in this month alone they have delayed my Refills twice...spoke rudely at the Drive Thru window and once again today they delayed Rx's making it necessary for us to make two and three trips a week. If we use the phone with its prompts its always "MAJOR CONFUSION" I don't even know why you guys have it if its so FLAWED. This is "retaliation" for me telling the manager who , said he would call me back after speaking to the Pharmacy about staff. THIS DID NOT HAPPEN. I am a patient with PTSD....if I were not a Christian this would be a NEWS HEADLINE and a LAWSUIT because missing Meds not only poses health risks for me and my Mom but can send me into a downward spiral and something BAD COULD HAPPEN! I don't want that I want to rely on my Pharmacy to stay well. I want fairness and GOOD CUSTOMER SERVICE....I left Walgreens because of "incompetence" TEN years ago....Please advise me and speak to their Managers and Staff about proper etiquette with customers.

Sincerely
Rebecca J. Shepherd
816-569-2499
2651 E. 34th Street. Apt. 115,
KCMO 64128

I receive my prescriptions at your CVS Pharmacy located in the Crossings, Miami Florida. The address is 112th Street & S.W. 129th avenue. Twice I've had a bad experience upon picking up medicine from this Facility due to my very uncomfortable encounters with Alexandra Gomez. She is inattentive, unprofessional and discourteous. To be specific, I walked in this morning greeted her with a smile and good morning and her response was here is your medicine sign below. I guess in the scheme of things it really doesn't matter much because I have chosen to go there a anymore. I will tell my Doctor to prescribe my medicine to Walgreen's or any other place but there. Can you change this problem ? I doubted it. You would have to change the upbringing that was done by their Parents. As an unsatisfied customer all I can do is leave your Store and find a place where people that are hired to deal with the public at least have enough decency to respond politely and with respect when spoken to.
Eulogio J. Trujillo

I purchased McCafe coffee on March 11th, 2018. It tasted bad when I made it so I checked expiration date and it was over a year old, Jan 2017. Store # 3616 FT MYERS FL. This is the second time I have purchased OUTDATED products at this store. Thanks for your attention. Judith Grise

I needed to refill my dogs seizure medication, took bottle in 3 days early. It was also a transfer from a pharmacy . It was a controlled substance so I understand not being able to refill early.
Went in on the day I was told to return the technician told me she did not have the medication. She would transfer back to original store. I drove there only to be told it was a controlled substance and the prescription could not be transferred back.
Drove back to first store was told by pharmacist to go back to other store for medications. He had none to loan me until order came in!
Finally received 3-4 pills after 3 hours of going back and forth!
Terrible customer service
The tech should not be working if she does not know what she is saying is true!
Will move my service from CVS

we have had many problems since john floyd left. we have using cvs for 30 years, the lost a prescription that was a narcotic days went by they told my wife she did in hand it in. I call them and said we need to make a police report and told them i will give you one day to get this right. Then they found the so called lost Prescription . Then a few months later my wife was in line to pick up a Prescription she said the person look out and saw the there was three cars . she was in line before closing . when my wife with out and word being spoken the lady close the window on my wife. This is when i call and talk to cvs headquarters they said that it was wrong for them to do this. Now this last thing was out of this world and before i get to it you must realize that i when to 3 other drug stores to see what there policy was . we had a lady out of state we had to wait in line for over 30 mintues
and i said why did you not ask this person to come in side because this is what i normal policy for this store when John work there and other cvs stores concur with this policy of common sense,. WE are looking at you lack of care you have given to our complaint and the brush off that we have received.. 8033482965 8034638330 What price we pay when a complaint grows out to reach the many just because we did not take the time to do what was right. james brailey

On Jan. 7, 2018 I shopped at my local CVS (Longs Drugs, 91-919 Ft. Weaver Rd Ewa Beach HI 96706) and I was in line for check out at register 3. ERIC the cashier (0843108) immediately told me that he would help the next customer at register 4 even though I am in line. Eric said that his register was closed but I pointed out that his register light was on and I was in line. He proceeded to argue with me saying that he will help the other person in line and not me. ERIC the cashier was very rude and disrespectful to me. ERIC spoke to me in a condescending manner and did not want to help me at all. After my repeated reminders to ERIC that I was first in line - he finally (and with sour demeanor) assisted me to check out my items.

I am VERY disappointed by CVS customer service. I, as a loyal CVS customer, felt highly disrespected, slighted, and devalued by ERIC the cashier. ERIC the cashier chose to ignore me as a customer and became tone deaf to my repeated assistance requests.

I hope that there will be correction, accountability and a positive change in regards to customer service at my local CVS.

Thank you.

The wait time for 1 prescription to get filled was 1 hour. Any known customers were treated very well and in express time. The people were very rude and inconsiderate. This big company came in and bought out the small town pharmacy which had the best service. CVS does not have good customer service. This store is in Barron Wi.

To whom it may concern,
This afternoon 10/12/17 at about 4:00pm I went to cvs store number7509 in Front Royal Va. At the time of pickup for my prescription I was attended by Jin Y Kim. What I experienced with her was unethical,embarrassing and potentially dangerous.
I was called by Jin Kim to the back door of the pharmacy very close to the waiting area. In a very load voice with many customers and staff very close by asked questions that should have been asked in private. I'm sure all the nearby customers heard all of what she talked about including what kinds of medications I have taken and where I go to get them.Privacy in these matters should be held with more importance than she displayed. I was embarrassed! She also shared my person info with everyone in hearing range(and there were many).Lastly letting a large number of people know that I am walking out the door with medications that have high "street value" put me in danger.
The medications I take for pain have a great deal of negative stigma attached.It seemed that Jin Kim felt the need to expose and embarrass me to as many people as she could and was quite successful. Her lack of professionalism should be of great concern and embarrassment to the CVS brand. I have shopped at CVS and Peoples before that for many years and hope to again if assured behavior like what Jin Kim displayed is not what one should expect from your company. Thank you , Claude Jackson