Contact CVS Corporate

Our family are year round residents of a tourist based area(LBI, NJ). Our closest CVS is in Ship Bottom, NJ. During the year, we do not have a problem but during the summer, touristy months, we cannot get our RX filled because they have a limited stock of the controlled substance and run out of it due to the influx of tourists. We have two controlled substances(Adderall) to be filled once per month and we have to travel to another CVS to get it. However, we cannot call to check the stock as you do not permit your employees to give this information out over the phone. Ship Bottom will not take the script ahead of time so that we can be "in line" to get it. Last month they told me to bring it in a week ahead of time, which I did today. It was in stock but cannot be filled until next week which is when I would have normally brought it in. Wasted trip sitting in tourist traffic. I am tired of this and if I have to travel to another pharmacy, perhaps Walgreens, I will continue to patronize them as will the rest of my family. Please consider allowing the locals to "reserve" their monthly RX in some way during the summer months. Thank you

The “new” call system is awful in the Jackson Ga store. You can be on hold for well over 10-15 minutes and no one has ever picked up to even ask if you can hold! I’ve reported this to corporate once and had the district manager call me ensuring it was going to improve. Sorry to say it hasn’t!! My doctor called in an antibiotic nearly 20 hours ago and it’s still not ready. No excuse. Time to go else where!

This is the second time I am double billed. The first was 4 years ago where I bought one of those sun glasses that goes over your prescription glasses. The cost was 24 dollars I was charged 48. Well Last week it happened again. I purchased about 40 dollars (3 items) at Tucson, Thornydale and Ina??? and got billed 80.

This is a ripoff. I want that money credited to my account immediately.

Marilisa de Barros
702 208 8108.

I paid with my debit card so you can search it that way.

July 12, 2019

Regarding Store located at: 797 Main St, Sanford Maine (store number 523)

To Whom It May Concern:

After over thirty years, I have left CVS as my family’s pharmacy of choice. Let me be clear. This decision was made after a significant encounter with a pharmacy “technician,” who presented her duties as if she were a credentialed pharmacist. This was, in this consumer’s opinion, an egregious misstep on part of this technician.

Specifically, I called the pharmacy to check to be sure that a refill ordered would be the “name brand,” as it had been determined by my physician that the generic brand was inappropriate for me. The response I received from the individual answering the phone was that she would check to see if she could fill it. Given her presentation, I asked if she was the pharmacist. She told me she was not. I then indicated that it would not be her filling the prescription rather the pharmacist would be filling it. After responding with a “tsk” sound, the “tech” presented argumentatively, insisting that she would check the shelves to see if she could fill it.

As this exchange was disconcerting to me, I made it a point to speak with the pharmacist when I went to pick up my prescription. The pharmacist informed me that at CVS they work as a team, considering each other “equals,” and that the tech was within her “scope of practice” to present in the manner described above. This response was of equal concern as a less informed consumer would have accepted the initial contact with the “tech” as an indication that the tech was indeed a pharmacist.

It appears that the team approach at CVS is less professional than I can accept as a consumer. It is critical that we not only work within our “scope(s) of practice,” but that we present ourselves to consumers in a manner that transparently identifies our roles. For example, a solution set to this problem would be to simply have the person answering the phone do so with a proper introduction (example: “CVS pharmacy this is Jane, pharmacy technician speaking”). This would ensure that team roles are clear and those of us relying on CVS would know exactly the level of knowledge the individual speaking with us has with regard to prescription accuracy.

I do not recall the pharmacist’s name—although do remember that she was once a “tech” at CVS prior to completing her pharmacy degree-- nor to I recall the “tech’s” name. I am certain that the pharmacist was not Linda—who has been exceptionally helpful over the years. I will miss Linda’s counsel and help. Linda deserves to be recognized as a true professional!

I hope that this letter assists CVS in improving communication with your consumers.

Sincerely,

Dr. Carole Smith (EdD)
68 Farview Drive
Sanford, Maine 04073

HELLO, NEVER IN MY LIFE HAVE I SEEN SUCH A WORTHLESS PHARMACY. THE SEVER NEVER WORKS. GET TEXT THAT PILLS ARE READY. DRIVE OVER THEIR AND THEY ARE NOT READY. THIS HAPPENS EVERY MONTH.WENT TODAY THEY DID NOT HAVE ENOUGHT PILLS TO FILL MY SCRIPE. SO THEY WOULD NOT GIVE ME ANY.I NEED PILLS TODAY NOT MONDAY.LADY ASK ME WHY I WAITTED SO LONG TO ORDER BECAUSE YOUR DAM SERVER NEVER WORKS.THEY SAID GO TO ANOTHER CVS WELL I DID THEY DID NOT HAVE ENOUGHT PILLS TO FILL MY SCRIPED.NOW ISPEND MONEY ON GAS AND TIME FOR NOTHING.MOST OF THE PEOPLE THAT WORK IN THAT PHARMACY ACT LIKE THEY DO NOT CARE. IT LIKE THIS EVER TME YOU GO THEIR.EVERY TIME YOU WANT TO USE THE GOOD RX CARD. YOU GET WELL WE DONT REALY HAVE TIME TO DO THAT NOW. IF THESE PEOPLE WORK FOR ME I WOULD FIRE EVERY ONE OF THEM. WE ARE NOT THE ONLY PEOPLE WITH THIS PROBLEM.. THIS HAPPENS EVERY MONTH AND IAM TRIED OF IT. YOU HAVE THE WORST PHARMACYSERVICE I HAVE EVER SEEN. YOU NEED TO CLEAN HOUSE IN THAT PHARMACY.I KNOW I PROBALLY WILL NOT HEAR BACK FROM YOU. I NEVER DID ANY OTHER TIME I FILED A COMPLAINT SO MY GUESS IS YOU DO NOT CARE. THANK YOU LAURIE

Refilled script for insulin. Caremark sent 30 days for $100 instead of 3 months for $125. I called and agent said it was doctors fault and they would have it bundled and resent. I heard nothing after that. I called a second time. Agent said for me to contact doctors office and then caremark would rebundle and send the other 2 months. I clarified that it would be taking care of old order not a new order. I then received 3 months supply and was billed another $125. I called and was told that it should have been only for the 2 months and I would be notified. I was called today and told that it was my fault for ordering the 30 day supply on line. I suppose I will have to pay but that is not what I requested and I was given a different reason for the issue 3 different times. Horrible customer service.

I am a manager for an Endodontic Practice . I am expressing a concern regarding one of our patients. Doctor wrote a script for Dexamethasone .75mg directions 4 stat then 2 every hour until finished , dispense 12 , no refills . Patient was given the script printed from system ( so there is no concerns about reading the handwriting) . Patient had script filled at CVS 802 Lansdown Ave, Drexell Hill, Pa . phone 6108536018. Script was filled RX 1709231. The directions on the label stated : 4 stat, 2q daily until finished ( verbal information given by our patient via phone) . The patient called our office to clarify since the directions on bottle were different then the directions we told her in office.

I called pharmacy 7/10/19 @4:50pm spoke to the pharmacist Emily and asked her to review the script we wrote that the patient walked in with. She read it to me exactly as we wrote it. I then asked her to read the label that was on the bottle for the patient. Emily recognized the error right away. She did apologize and asked if the patient needed to be called to clarify the directions but I did tell her no our office already did that.

I informed Emily that I will need to write a complaint since this is not the first time there has been an error with this particular drug and how it is dispensed . Emily stated she also will be sending a report to corporate which is standard protocol in a situation like this.

Side note : This is the 2nd formal complaint I have written to CVS in regards to scripts being filled incorrectly . The last time a patient received 72 Dexamethasone instead of 12. Since we have had so many errors with the directions on this medication we have made in an office policy to give the patient a written script to take the pharmacy. Only in extreme cases will we call it in and in those cases we ask for the pharmacist to speak to them directly.

I feel that we do everything in our power to ensure the scripts are clear.

I am requesting a follow up to this email along with a resolution.

Thank you in advance for your time .

Fondly,

Renee ' Heffelfinger
North Penn Endodontics
Office Manager
215-855-1173

I called the pharmacy about a week or so ago in order to fill a script for Ventolin. I received a call a few days later from the Pharmacy stating they couldn't complete the order because the pcp was not specific enough with the instructions. The pcp ordered 2 puffs as needed, basically because I suffer from seasonal asthma and do not use it everyday. They have filled this prescription with these same exact instructions for about 2 years more or less and now this is an issue. I tried to explain this to the pharmacist and/or pharmacist assistant over the phone but she was too busy trying to over talk me, not listening to my question and being argumentive. Granted by the time the call was done, I was less that gracious to the individual I was speaking to . Upon my second call to them, because I wanted to speak to a manager, I find out that the person I was speaking to was the Manager indeed. Much to my surprise because her customer service skills are horrendous. She then tries to argue with me again, because this time I asked ALL of my prescriptions to be forward to the Rite Aid because I am done with CVS. She advised me to contact RITE AID and have them request it, which I did, then she proceeded to tell me how she has won awards for her superior customer service. I told her that someone must be lying to her, because I cannot see a turd like her being rewarded for such behavior. I am also filing a complaint with the BBB for poor customer service skills from your manager NICOLE and I will be spreading the word in town of how I was treated. I supervise a customer service team, and I tell you, if I had someone on my team speak to someone like she spoke to me, she would be out of the company so fast she would not know what hit her, especially in the medical field when you do not know how your attitude will affect a person, especially if they have a heart condition or even worse, mental health issues, which could become chaotic or tragic for the pharmacy because that mentally disable person can hurt themselves, or even worse, walk into the pharmacy and hurt the staff. Someone must inform Nicole that these scenarios do happen, all she has to do is sit down in front of the computer and research this sad fact.

Your manager NICOLE, needs to be retrained on social etiquette, and maybe stripped from some of the awards she claims to have received for her so call Superior Customer Service skills.... Forgive me if you hear me laughing at that last statement from here.

The summer program that is provided by TWC workforce and goodwill industry(Mastering the World The worlds of Work). I spoke with the store manager at store 6847 concerning that I am not able to visit the store any longer due to the summer program coordinator.
CVS its a public place for all needs, I am reporting this issue because I wasn't aware that the "Goodwill industry" had franchise with the above company and TWC. This will be report to EEOC and all parties that is necessary to know the issues.

I have been a loyal CVS customer for over 25 years.I am very disappointed and dismayed in regards to what l have witnessed of late.Employees that have usually had smiles on their face,are now looking very grim and tired.I've come to know these employees over the years,and I can tell you that they good hard working people.I have witnessed them going the extra mile to insure the customers satisfaction.But lately I have seen fewer and fewer employees,and increased work load on the ones remaining.This is impacting the employees and the customers in avery negative way.As I have previously stated I have been a loyal CVS customers for years,but if I continue to witness these employees being taken advantage of,I will have no choice but to take my business elsewhere.I will not hesitate to tell my family members and friends to do the same.I do trust that CVS does want to be a good and responsible player in the community that it serves. I for one will only patronize a business that values its workers as their
most important asset.

I went into your Massapequa, NY store to purchase Bluediamond nuts. I was happy to see they were on sale by the yellow sticker saying so. I went up to the register, the associate was doing price changes with his back to me, he noticed me after a minute or so and huffed and went behind the register..he did not greet me, although I said hello to him..he rang me up, the nuts came up full price, I said they were on sale, he said no they’re not..I said yes there’s a sale sign, he walked to the aisle, came back and said, no they’re not on sale. I walked to the aisle and pulled the sale sign and passed a manager who came and changed the price. I received my change and said thank you and received nothing in return. As I left I said out loud, you’re welcome, thank you for shopping at CVS. This is not the first time, this location is below standards in CVS standards. More customer service training is in desperate need in this location..thank you

On 06/08 I returned batteries to the CVS in Landisville Pa store. Store Manager John was manning the store. John asked me for a receipt. I indicated CVS emailed me a receipt. He asked me to insert a credit card and then provided me with a slip to sign. I signed slip and as I was signing slip I realized the refund amount was not correct. I question the amount and John was very condescending in his handling of the situation. I again questioned price and we walked over to the batteries to check the price. At this point I retrieved my e mail receipt and showed him the receipt. He insisted that I go print the receipt out and return to be able to obtain the additional refund. I thought this idea was ludicrous and questioned Johns motives.
There was no discussion about having a lower refund at register and he simply presented slip and asked me to sign. Quite the charlatan approach to customer service. I called customer service on Monday to file complaint and was instructed I would receive a call in 48 hours. Called back Thursday and was instructed someone would call me Thursday afternoon. No call as of yet.....Not sure why this is taking so long to investigate.

Since the departure of Mr. Beauvoir the pharmacist , it is not possible to obtain a monthly prescription of Concerta
36 MG filled timely. I arrived on the 10th of June. the date required to fill the prescription and I was told that it was out of stock. to return on the 13th when the delivery arrives . I returned on the 13th. at 2:30pm, and I was told that it was still out of stock. This is a pretty constant occurrence during more than one year. We have been customers since 2010 .

In my opinion, CVS, or any concerned pharmacy, ought to keep track of customers' needs, and insure that meds that those customers need on a regular basis be available when needed. My son is prescribed Concerta every 30 days, and I should be able to expect to find that med in stock. It's a simple matter of good customer relations.

What I thought would be another pleasant experience at CVS today left us very irritated with the salesperson. The associates have always been very helpful and courteous. We have shopped at this CVS Pharmacy Store for 14 years utilizing the pharmacy services and retail products. We wanted to make a purchase of 3 Centrum products: 2 Centrum Multi-Vitamins and 1 Centrum Caltrate tablets and use manufacturer's coupons. The salesperson, Kourtney, was very obstinate and would not apply the coupons to each item. The coupons state, "limit one coupon per purchase of products and quantities stated. Limit of 4 like coupons in same shopping trip." We would have liked to use only 3, not 4, as stated and she would not apply the separate coupon for the Caltrate and said to use it on our next shopping trip because we could not use the same manufacturer's coupons in this purchase. It was 1 coupon each for Centrum Multi-Vitamins = 2 and then it would have been a 3rd one on a separate product, Caltrate. Rather than call the Store Manager, we made a purchase of 2 Centrum Multi-Vitamins, Osteo-Biflex , and a miscellaneous purchase of Lifesavers totaling to $44.96 where we would have purchased the Centrum Caltrate tablets at another $22.00. That would have given us a total of over $60.00 in purchases at CVS and enable us to use a CVS coupon as well for $10.00 off our total purchase which would have given us another pleasant trip to CVS, but instead we left the store unsatisfied with customer service today.

On corporate problem, you have IT issues. I get medication in Florida and N.Y.(I'm a snow bird). Your renewal e-mails do not indicate which store they are from. The pharmacists tell me they can not have the computer switch diaries to other stores. When I get a renewal e-mail I have to call all the time to see which State it is coming from and have the order switched. One store has to call the other store to "back out" the order. One store should be able to do it on the computer without calling. The constant daily moving of personnel(more in N.Y. than Florida) does not help company loyalty. I prefer dealing with the same people all the time. We get to know each other and things move more easily. A specific complaint about the Woodmere N.Y. store (on Broadway). Last week I called about a renewal e-mail and was told it was from Florida and they'd make the change to N.Y. I received another e-mail which I assumed was from Woodmere, went to the store and was told it was from Florida. They did nothing in response to my phone call. At the counter, the clerk apologized and said the order would be ready in 25 minutes. I left and later in the day got another e-mail the order was ready. Two days later(Sunday), I went to Woodmere and was told again the e-mail was from Florida. They again did nothing! I had to wait 25 minutes until they called Florida, straightened out the problem, and gave me my medication. Needless to say, I was not happy. On both visits to the Woodmere store there were people there I didn't recognize. I would also point out that the Woodmere pharmacy is inadequately staffed. It takes a long time for them to answer the phone and the line is constantly backed up for pick-ups.

Why go to the store to purchase an item and get to the register and the clerk has the wrong sale paper. Therefore you cannot purchase the item at the sale price. Is this the bait to get you in the store?

When I picked u mu blood pressure last month I asked the young man at the counter how many refills I had left because I have to find a new Primary Physician. I was told 2 months left. I thought that I actually had 2 months left so I don't have an appointment until July 2nd with my new doctor. I received an text that my refill was DENIED by my doctor and I only have 4 pills left. When I called the pharmacy I was told that I was given the wrong information and that I have zero refills. Now, I have to go over 30 days without any HIGH BLOOD PRESSURE medicine and hope that I don't end up in the hospital...

THIS IS BAD CUSTOMER SERVICE FROM THE PHARMACY TECHNICIAN....

credit cards over phone ---- sr. can't get out and neighbor cant pick because you all don't take credit over phone WOW if your card was lost who would think to call cvs you lost me WHAT A GREAT SERVICE

Tell me do you treat all your customers like this or am I special. This is not thr first time I have had trouble obtaining my prescription for Lortab. Prescription was sent in by my Docyor. I went to pick it up today and was told it has to be ordered. Okay well if it doesn't come in tomorrow you will have to wait till Monday.Or you will have to call your Dr. and have him say it is okay to give you what we have in stock. Really wait till Monday a holiday weekend???? Last time my drugs were messed with it took almost 2 weeks to get straightened out. I should have left CVS right than and there but no I figured give it a try. Thank you for letting me see the light.

Three weeks ago I sent an e-mail complaining about this store. I was at the register and the lady would not take my bill because my bill had a blue writing on it. Well tonight I was there a one of the sales associates was texting on her phone and laughing while she was texting. This is totally unprofessional when I called he asked me to describe her and he gave no other explanation like I'm sorry- this shouldn't of happened. something needs to be done about the customer service in this store. The employees look like they don't even want to be there. Nobody greets. The only person that is nice the young lady that was behind the register with dark glasses, she always so nice and when she is by the door she is always greeting. I really don't know how many bad surveys i have to give or how many complaints I give so that something can be done. the only reason I go there is for the Pharmacy and they are super nice. Matthew, Christine, Mike, Samantha and Julie the are awesome.

Had an emergency appointment with my doc Friday May 17 at 4PM To deal with potential onset of pneumonia again having been hospitalized at the beginning of the year for a week when it was touch and go.
Dr. Young immediately had three (3) prescriptions called in to the drive in window CVS at 7809 Wisconsin ave We have used this outlet and it can be efficient, pleasant but when it is not which is a majority as it was this past Friday it morphs into a full blown disaster.
When we arrived to pickup Dr. young's three prescriptions w were told they were not ready and we should drive around and come back in 20 minutes. My wife and I both repeated there were three prescriptions and he nodded his head.
Jill drove around the no turn community and fiunbally wound our way back to be given two presecriptions he telling us here were only two prescriptions and he will need a valid prescription for the cough medicine at it was a narcotic.
We saw three prescriptions be faxed to this CVS an hour before all on the same fax. By this time Dr. Young's office was closed per usual. Jill left a message in the hopes he will pick up the message asking him to call the Pharmacist. He did not respond. I emailed an left another urgent message as I was spiking a 103 ten and feeling crazy bad at that point having had this happen and I had yet to get the meds started.
My wife had just undergone a series of thyroid cancer tests and was to say the least very upset at this wrong goose chase as we were sure there was already a proper standing prescription read to fill there at CVS
I call the pharmacy line and asked so speak to the pharmacy manager and CVS fell into them ancient big company ruse of "there is no manager available to speak to. How can I help you. I explained and it was repeated that n prescription was available,
When might a manager of the pharmacy be available I asked? May sometime tomorrow.
Dr round did call back. He called he said and asked the person on line to look at the fax which Dr. young had just refaXed and there it was the cough medicine prescription after a lapse of two awful hours which really took a toll on us old people and I resent every minute of it the being sent on the road to come back and the blindness not to see they had the presecritioon all the while disturbing the doctor etc. give the condition inside the store when I am able to maneuver (I'm handicapped) and this mess seems to confirm three is no serious supervision on the spot and maybe I was told the truth rather then be protected with layers like the guy on the phone that the supervisor was gone and he was one his own and wrong.
After all my national work working on the Ways and Means Committee in the House or Representatives for many years we saw too many health related companies skillfully grown huge and rise to top positions long all in their category and simply become to big to function with nobody watching the store at the most common level to delivery of service like this but to continue to crow about the macro cue from 30,000 feet as sad and very dangerous place to be as the decent as Boeing just found out can be near fatal for real and virtually.
ill be writing bout the parable a great deal more once I recover and prevent pneumonia again this year!

Re: CVS store located at 4495 W State Rd 46, Columbus, IN This store building exterior, landscaping, parking areas and pylon signs are in deplorable condition. The cheap concrete block building is fading and water stained. The landscaping is dead with no grass or maintenance in the last couple of years. The drives and parking areas are in terrible shape w several large pot holes that damage your car. The pylon signs are rusted. This a relative new facility that has not been maintained. A terrible run down contrast to the Walgreen store on W State Rd 46. We have been long term loyal customers to CVS, but beginning to wonder if this is a sign of a failing company. The personal turnover in the pharmacy area over the last 2 or 3 years has also been a concern that the company is failing.

We get a simple prescription at CVS. We pay for it. There is a VERY LONG RECEIPT given. WHY????? All the extra paper given with the receipt is a HUGE WASTE OF PAPER. We certainly do not need almost 25 INCHES OF WASTE in paper. Just think of all the paper you are wasting each time a customer checks out!!! In our day and age, wouldn't it be wiser to shorten the receipt?? Most folks probably don't even read what is on that long receipt anyway. Please think about it and see if you cannot be more considerate of our resources such as all the trees that are cut down to be used to make paper won't you??

Pharmacy.....Two issues with these people. First.....I was told my insurance company requires a 3 month supply rather than one month supply. I called when I got home and that is not so at all. It is a fraudulent way of the store to make money. I'm on a fixed income and my co-pay would be prohibitive.
Secondly, I call for a refill of Serevent inhaler on Tuesday. I went down on Friday to pick it up and no Serevent in stock and was told it would be in over the weekend. I went down again to CVS Trapelo Road, Belmont to pick up and they had a 3 month supply. I spoke with the head pharmacist and she said it is cheaper for a 3 month supply and is required by the insurance company. I sat and waited for 20 minutes till they changed it out to a one month supply. I have been taking Serevent for two years and filling it at this particular store. Why are they out??

I am complaining regarding your store on Fair Oaks Blvd. in Sacramento Ca. I have been a patron of the store for 30 years, but, when it moved to the current location everything is just awful. First, the service is more than slow, store is poorly stocked. For example, I purchase my cosmetics there, and first, the popular products were gone. I inquired and received 4 different reasons: 1: the shipment was not in 2: have not had a time to restock 3: same as # 1, 4. because of neighborhood, a lot of theft. I asked the manager, and told her what I had been told and was accused of calliing her a liar. Wrong, only relayed the reasons given to me. Today was the final straw. I was in the "empty" cosmetic department and did find a new item. When I attempted to put it in my cart an alarm went off to send someone to that dept. Of course no one came so I left to pick up my prescription. The biggest irritation of all are all the coupons I can not use because there are no items to purchase. I am issuing this strong complaint, not only for me, but others with the same feeling. You can shoot a cannon through that store but still no help.

Waited in line today for over 30 minutes in my vehicle at the drive thru window, never did get a response from any of the pharmacy workers. Pushed the button numerous times to no avail, it’s a shame that they expect a lady in a wheelchair to come inside while we were under a tornado watch today.

Friday April 19 2019, unprofessional lady behind counter at pharmacy at 9 am. I guarantee if boss walk in there in disguise you'll see how she treats and speaks to people. Very rude. Disgusting attitude so early in the morning. Ya suck for hiring someone like that!!!

I am offended to have purchased 1 birthday card and get a receipt that is 5 ft long!!!
An incredible waste of paper. Each coupon has some limit on its use. You CAN
email my receipt, and I can decide to use it or not.

PLEASE....if no changes made I will cross the street to Walgreens.

CVS Sutton Grass Valley, CA

MY METOPROLOL SUPP[LY ENDED BEFORE DATE OF REFILLING AFTER 2 CALLS THEY AGREED TO GIVE ME
ONE WEEK SUPPLY FOR $11.99 FINE I WENT FOR THAT.NOW DUE DATE APRIL 9 CAME ,I WENT TO GET MY
SUPPLY MR DAVID,HE WOULD NOT GIVE ME HIS LAST NAME ,TOLD ME I WOULD ONLY GET 83 INSTEAD OF 90
BECAUSE IHAD 7 FROM THAT SUPPLY!
WHAT KIND OF JUSTIFICATION IS THAT I HAD TO PAY FOR THEM, AND NOW I FOUND OUT METOPROLOL FROM
CARACO SUN PHARMA I WAS GIVEN IS NOT RELIABLE PRODUCT! THAT,S WHY I HAD TO USE ONE AND A HALF A DAY TO MEET MY NEED. NOW I WOULD LIKE TO HEAR YOUR EXPLANATION
REGARDS LYONEL,JEAN-LOUIS

I live in NC. I have been receiving automated phone calls from CVS that my prescription is ready for pickup at Cumming, GA (?). I called the phone number from the message, and is was in fact, for the Cumming, GA CVS store. They confirmed my name and phone number (704-682-4451), but said they show no prescription for me was showing on their system. They referred me to a corporate number which I called. The man I spoke to at the corporate phone number said that it was probably a glitch in the system (I had received only one automated call at that point).

I have now received 3 calls and it appears they will not stop...

Can someone please look into this and correct it? My greatest fear, of course, is that someone is trying to fraudulently fill a prescription in my name, from another state. I would like a response back from CVS confirming that it is a computer error, if that’s what it is...(and not fraud).

Thank you,

Anna Maestas
anna_maestas@hotmail.com
(704) 682-4451

This is about you at headquarters not caring about your employees at local pharmacies. You have plenty to pay these people and not make them work only part-time just because you don't want to pay benefits and better salaries. Your customers keep you in business and make you're one of the richest pharmacies with your cost too much prescriptions. I had to stand in line for 15 minutes yesterday while 1, yes 1 person was the only one working at the counter for customers. And she works part-time. Plus a friend of mine who works there told me she was cut to part time and hade to find another job to make ends meet. Shame on you and your company. Obviously, you do not care about your employees or your customers.! This message will continue on facebook and to my local reps in congress against CVS!

To whom it may concern,

A couple of weeks ago I went to pick up one of my medications that was put on hold and when I talked to the cashier she said that my medicine is backordered and all of CVS's did not have my medicine. That left me scrambling to find another pharmacy with no help from CVS. I realize that pharmacies are competitors; however, when medicine is needed it should be the patient first, not profit. I was so disgusted at the whole thing that I transferred all my prescriptions to Osco. Osco went to bat for me to make sure that I got my medication so I would not be without. CVS did not do that. It is such a disservice to tell a customer that they do not have their medicine and the only thing that they do is apologize and leave the customer hanging. I truly hope that CVS learns from this and changes their practices.

I recently had a prescription filled for Phentermine on 18 March 2019. I noticed on Sunday 4/7/2019 that I only have 5 pills left. The prescription is for 1 pill for 30 days which means I am 7 pills short. This is not the first time that this CVS has shorted us medication but not to this degree. There are only 2 people in our home and my husband has a heart condition so he would not be taking them. I only take the prescribed amount which is 1 pill a day. I am extremely frustrated with our store and the quality of service we receive.

CVS sent me a coupon for Folgers coffee, $2.99, I went to the store to purchase 6 or 8 coffees

the coupon did not say a limit of one. or any limit

the manager Phil, insulted me at the register telling me he would not sell more that one on that coupon. $2.99 is his
cost. I really did not care about that

CVS sent me the coupon, it does not have a limit on the coupon. and Phil was an ass to me.

I did phone and file a complaint, I am sure no one at CVS cares but I plan to tell everyone how I was treated at CVS

Flight delayed spent 12hrs in the airport missing my monthly PWP meeting with the Children of the Church where I’m Pastor. March 15th my return flight from Newark to Atlanta was delayed due to a problem with the starter on the left engine. My flight did not arrive in Atlanta until 3pm and I should have been in Chattanooga at that time. For 5hrs every 30min or so, I was told that the crew for my flight to Chattanooga had just landed at B12, A23, D24 or some other gate and would be at my gate in 15min or 20min which never happen. After being told this for 4hrs I felt betrayed and devalued as a customer, so I calls customer service and set on hold for a while to ask if they could tell me the truth about the delay. I needed to know if I should rent a car to drive home, because it didn't look like Delta was going to get me there. I was finally given a flight at 8pm that got me to Chattanooga at 8:50pm, when I should have been in Chattanooga around 3:01pm. Remind you It has only been 23 days since I had to sleep in this same “Atlanta airport” missing my Dads Doc visit at the Carti Cancer Center” because of a lack of communication about the status of my flight to Little Rock. My last two flights with Delta have been a challenge to say the least, and as a skymiles customer I don't feel valued anymore. I have several trips to book for work over the next three months and I'm not comfortable with the prior service.
Ticket #0067257733694 Flight # DL4060

Thanks
Michael Lacy

How do I get in touch with CBS pharmacy 1005 DE. Ave. Wilmington De. Have been calling for 45 minutes with no results. Help.

The customer service was adequate. My issue is I purchased 2 small boxes of ibuprofen. My receipt for these 2 items was exactly as tall as me!!
I'm 5'2". The amount of paper your store uses for a receipt is ridiculous, wasteful and shameful. Part of the receipt even talks about "Going Green," what the heck CVS?? At least pretend you care about our earth.
Shame on whomever sold you those registers. More shame on the sucker that put them in all the stores.
I'm shaking my head in sadness.

Hello, I am Chaplain Rev. DWayne Beamon, 11582 Fall Creek Road (Masthead of Geist), Indianapolis, IN 46256, dwaynebeamon@yahoo.com, 317.760.9121 or 317.760.9123.

I still believe in CVS that is why I am writing to you. We received a "CVS Rewards" Christmas promotional Dec 2018 giving us an opportunity to get “Raging lion" and "alpha xtrm" vitamins at a 1-time charge of 6.95 each. My wife thought it was a promotional from CVS. We received the promotional but unbeknownst to us if after 2 weeks (trail) a fee of 129.94 and 119.97 would be charged to the accounts if we did not want the products.
FULFILLMENT C/O ALPHA XTRM
3201 W. HILLBOROUGH AVE 153201-1093
TAMPA, FL 33684-9998
customer service 1-855-204-4869

Shipdate 2019/03/20
SLSOR: 7047098
REF; 10545394-16591
SHIPORD# 14937
The products were received but not used and not knowing there was time restraint along with specific instructions about how to discontinue receiving the products for using the products. when a February 2019 shipment was mailed to our home, I sent it back return to sender, not knowing if the products were not returned in their instructions, we would be charged for the products anyway. or else date, the "Fulfillment c/o Alpha Xtrm" has charged us.

When we realized the promotional was not from CVS, we called the customer service line and canceled the service. but not before receiving a charge for sending back the products in February 2019 incorrectly and again charged 129.97 and again another 129.97 for the product received today, less 30% restocking fee for returning the product to them today. The Fulfillment C/O Alpha XTRM would refund us back 119. 97 less18.71 service fee.

I TRUSTED you first for believing it was a promotional coming from CVS and relying on CVS's name as reliable and honest. CVS sold the concept that we were dealing with a reputable Company and NOT a Company who would sell our name in order to gain more business and allow those companies to rip us loyal CVS REWARDs Customers OFF!
What I am seeking is a refund of 129.97 times 2, plus 18.71, STOP doing business with a company who would dupe your REWARDS customers and provide us with CVS vitamins which are reliable and assured in quality as I have always believed.

My daughter has been waiting a whole MONTH on a prescription that was called into CVS Pharmacy on February 28th, 2019 at Danville, Ky. Every time we have called to check on the prescription, they have told us that they will reorder it and it will be available for pickup the next day. This has happed approximately 8 or 9 times. Well, here we are a WHOLE month later, and still no medication available for pickup. Only today has my daughter been told that CVS will not be able to get the medication, and the closest medication to the one that was called in by her doctor cost around $1000. Please tell me why it took them a month to let her know that they can not get that certain medication? My daughter is 18 years old, she should and will be making a complaint, however she is not even aware of how the world works just yet, so I am stepping in. I feel that they have really gave her the run around and have been very disrespectful to her. No one should have to wait a WHOLE month for their pharmacist to finally tell them "we can not get that medication". CVS Pharmacy is a joke. With the insurance and job I have we are "suppose" to only use CVS for our prescriptions, however I have found a way around having to deal with them ever again. I have found a nice little "Mom and Pop Pharmacy in my town that will be filling our prescriptions from now on. My family and I will never use CVS again, and I will discourage others to do the same. Just so we are clear, I have never posted a complaint about any businesses or persons. This complaint is not the only complaint I have about CVS, however it is the last straw.

There is a pharmisist by the name of Erica at the CVS 2315 Mercury Boulevard Hampton, VA 23666 that is very rude and unprofessional on the phone, at least she was to me. I simply called in to have a prescription refilled and she was absolutely the rudest pharmasist I have ever encountered. She was impatient, rushed me off the phone and was not pleasant at all. She sounded like she was a rude fast food clerk instead of a professional pharmacist, and as if she hates her job. People like Erica have NO business in customer service, let alone handling patients' medications! If I continue to receive that kind of service from this CVS location, then I will start getting my medications filled at another brand of drugstore!
Please check into this! I felt discriminated against!

I had a coupon that I received via email good through 3-16-19 for 32% off one item. It did not work and I was not purchasing anything that was not eligible. I have sent an email to the rewards customer service today but I want to pursue it further. The clerk did not attempt to type in until I asked. Never attempted to resolve just said it did not work. I left not purchasing anything. Store 2066 Washington St So Attleboro Ma. Not a customer "FAN" of this store. I have requested that the coupon be reissued.

Thank you,

I do tons of business at CVS, prescriptions, all kinds of products, you name it and spend lots of money. I also get tons of coupons. Now I go to purchase a product and guess what, it is on sale so you can't use the coupon. Today I had coupons good until 3-16-19 for Maybelline, Revlon and Almay, so I made a trip only to find out every one of them was on sale so I could not use them. This happens all the time. Why would you constantly give out so many coupons when you can't use them? It is absurd, a waste of time for the customer, frustrating and so bad for the environment with such a waste of paper. Can you imagine all those trees that have been destroyed. I hope you do something about this because I am ready to take my business elsewhere. This is false advertising as far as I am concerned.

The CVS in Wanaque, NJ is the worst location I ever came across. The pharmace department screws up by saying they never received a phone or faxed in orders. Plus when you are in there to buy other items, more than half the time I place my items down on the counter and walk out the store with nothing. That's because there is no one there to take care of you. Plus they are the rudest people that work there!!!!

The walker Louisiana cvs pharmacy is truly the worse Pharm. They have to order meds so it takes couple days. You also CANNOT get through on the phone to Pharm!

then wosrt service

cvs 520 w slaugther ln. austin tx and cvs 5526 congress ave austin

they were not able to gave me the merdicine in the first location {slaugther } they toll me that they will text me when they have it ,i went on monday and i have to call them on wensday to know what happen and is when they say that they dont have the medicine ,toll me to go to second location{congress } and when i arrive they dont send any info .i have to go back and pick my prescription my self and go to buy my medicine to walgreens ,

Everytime I go pick up my kids prescriptions there is always a problem.They talk to you any kind of way.There don't fill the prescription even when you speak to someone over the phone.Once I get there is a problem its never ready.Please can you look into it.

I have so many complaints I don't know where to begin, I coupon there once a week, every week I get attitude from someone, they always tell me "well maybe if you did this we wouldn't have any problems", so I do it, following week they again say "well maybe you should do this instead" so I respect them and try to make things easier but every week they come up with something new thinking I'm not going to do it and they can continue to blame me for the issues and poor service. The last few weeks it's been the manager MARY. She is very rude and when other customers ask about what I do with all the items I purchase I respond that I give 99% of it away, mostly to catholic charities, foster homes, people in need etc, she always does that smug sigh and says "uh huh" "sure you do" making me look like an idiot, she's even been so rude in front of other employees and customers they even intervened and told her how out of line she is, she then just walks away. Any time anyone is behind me I let them go first because couponing is very stressful and can be hard and I try to help as much as I can to make it easier on them but the last few times sometimes there registers stop working etc, not my fault so transactions take longer, by then it's 8:30 so they MAKE me let everyone in line get in front of me then when it hits 9 they say sorry, we have to close, are you serious? Last week I even got YELLED at by the male employee because he made me do this (while in the meantime MARY stood beside him and did nothing to help anyone, there are 3 more registers for a reason, this all happened in front of several customers which one was so descusted with there ignorance towards me, threw her items aside, took her CHILD and left, all i asked was so you let everyone in front of me, even another couponer who had way more items and more coupons so if 9 oclock hits then what, he said too bad, we close. Never in all the years I've been doing this have I ever seen anything like this besides at CVS, first bad experiences with ROBERT, the manager in Ellwood City Pa store, he would even turn half the lights off at 9 pm, closing wasn't until 10, it was the night an elderly women was in there and couldn't see well, she almost fell and I was videoing the lights being off and caught it on tape, she starts crying and leaves, you should be ashamed of yourself, he's still there even after contacting cooperate and posting the video on Facebook page, once with a male cashier in Cranbeery Pa, I bought 4 items, used 3 coupons, he cursed so bad I felt dirty just hearing the language, F*** this and This is f***ing bull****, f***ing stupid ass people, again in front of other customers and children, what a disgrace. I will be writing detailed complaints about the most recent problems that not only I but also my mother and daughter have all been through, and I will continue to video every experience if need be, lawyer said this can be a major lawsuit some of the stuff I have on video to this day over the last few months, honestly I don't want anyone in trouble, I just want them to do their jobs and if you don't like your job, find a new one.

I went in to CVS to purchase cold medicine for my son. I had a 25% off coupon. when I approached the register I was told that the item was on sale and therefore I could not use the coupon. This was 8:30 p.m. I said there are no signs indicating that there was a sale. I asked to speak to the manager. I was told that the sale was on until midnight, however, they took all the signs down already. I explained that that should not have a bearing on me as there was no way for me to know there was a sale and he should honor the coupon. He refused. I said that he should not take down the signs until midnight if that is the case and he basically blew me off. I feel that the coupons issued are generally useless. I always purchase underpads for the bed for $19.99. I have paid that for a long time. Again, I go to use the coupon and I am told that $19.99 is the sale price that week and therefore the coupon is invalid. I think that your coupon system is a fraud because anything I ever try to purchase is "on sale". no matter what it is. How are people to know there is a sale if the signs are taken down hours before? I am very disturbed by the way your stores are run, and that manager should have honored the coupon. My son is in retail management and was very disturbed by the way the issue was handled. At this time I will avoid CVS stores for any purchases whatsoever.

Thr pharmacy tech Denise give customers getting a Rx filled at this store a hard time for absolutely No Reason other that because she Can, and still hold her job.
Most people getting a perscription filled are Not feeling well and just want to get their 'pills' and get home. This Denise makes sure she spreads her surly day with her customers however.

We will go elsewhere from this day on.