DirecTV Complaints Continued... (Page 4)

On on-going problem with billing and contract over the last six months. Broken verbal contracts followed the the absolute worse customer service I have ever experienced. I cannot find someone to make a decision. I would rate DirecTV less than one star given the option.

After the AT&T/DirecTV merger, I was pushed to make the switch over from U-Verse TV to DirecTV. I explained that I was going to have to switch to Comcast if i could not make the switch over to a new customer promotion. The phone representative quoted me about $115/mo and said that was the cheapest they could do for a package similar to mine. Shortly after the install, I noticed that the pricing online was substantially cheaper and for better packages (i.e. $65/mo for DirecTV Ultimate and U-Verse Max Turbo). I called AT&T and they apologized for the misleading information and agreed to lower my bill for the internet $25 and upgrade it to Max Turbo.

They said I would have to call DirecTV to get them to adjust the price on their end, though. When I did, I spoke with a very rude representative who almost sounded resentful that I had switched over from U-Verse and was not a customer of theirs initially. I explained my situation and he told me he could go ahead and downgrade my package and charge me more for it. I asked to speak to a supervisor. The supervisor's name was Michael (employee ID # AQ3135 -- or so I was told). He was even more rude than the person I spoke to before him, saying that he could adjust the pricing but he was not going to because I signed a contract. I asked why AT&T was willing to make the adjustments but they are not.

He simply said "we have different rules" and essentially waited for me to get off the phone. I am paying about $90 a month now for a package with DirecTV Select when they are advertising one with Ultimate for $65 a month with $250 in promotional cards. It seems there is no concern over retaining customers. I will be reviewing aggressive promotions from other providers and will be canceling service ASAP, as the monthly savings in switching over will outweigh the early termination fees and will hopefully less profitable for AT&T/DirecTV than if waited for the contract to run out. I will encourage others to look into their early termination fees and compare them to the savings they would get by switching over as well. This is not only bad customer service, it's bad business.

We cancelled our DirecTV service on 1/19/16 because of software issues. We were told that we would receive an equipment return kit with instructions on how to package the equipment properly. Today is 2/9/16 and still no kit. We have made numerous phone calls to your many call centers and were told not to worry, that it was on it's way. We were also told that if we did not send it back in a timely manner that we would be charged fees. We are starting to think this infamous kit does not exist. We would appreciate any assistance we could get! We are really looking forward to the FEDEX truck pulling up to our gate with the kit inside.

I switched to Direct TV in December 2015 I was told I would receive a 200.00 gift card in 30 days for switching. Well that has not happened. I just want the gift card I was told I would get. The person I spoke with is Alexandra. AG113Y

Today I called DirecTV customer service line after several fails through long holds or disconnects to dispute my cancellation charge. A couple of months ago I called to find out when my contract would expire. I called again the following month, and was told the exact month the service would expire. I waited 30 days after to transferred to another cable company. Shortly after, I received a bill for what I assumed was for equipment. I called in again. I was transferred 3 times after waiting 58 mins, I hung up.

Today, I called DirecTV 1800 number again. Spoke with one young lady for 10 mins, was then transferred to another young lady after 20 minutes, spoke to this young lady and she acknowledged some of the times I had called in to inquire about cancelling my service, however, she stated I stilled owed a early cancellation fee. I then asked her was there any way I could submit a formal complaint.She stated she was not sure. I was told to hold for her supervisor, after one hour and still counting, I have yet to speak to a supervisor or be given any contact information to submit a formal complaint, and like the other calls, I have been placed on a wait that I feel is meant to exhaust me to the point I hang up.

To give DirecTV all close to $200.00 for services I did not receive is not only unjust, but money I can not afford to liberally throw away. I called into your office several times to inquire about my cancellation. Was given a date I could cancel with out being penalized. Cancelled when I was told I could only to be hit with early cancellation and a bill for usage when I was already receiving services from another company.

I would be beyond grateful for a answer, or at least an acknowledgment of my due diligence to discontinue to my service with Direct TV with out breaking a contract to avoid the penalty.I am single parent with two children in private school. I can not afford any extra expenses.

Called DirecTV customer service dept. on October 05,2015 to cancel service reason moving, I was said the service was cancelled and a technician would go to my new address to check if service could be transferred, the condo position did not allow the signal and I was told the account was cancelled and closed with 0 balance, since the service of September was paid. I am receiving bill from DirecTV for early termination fee and for the month of October. I need this account to be closed, please advise. I called back in November asking to send me the address, never sent originally when the account was closed in October, where the equipment should be returned and again i never received the information with instructions to where the equipment should be returned.

Cancelled my service with direct tv 3 months ago. just received a bill charging my visa card for 2 movies I watched 3 years ago. How can they get away with stealing money from people. I am sure I am not the only one this has happened to. If I had not payed why would you wait 3 years to bill me. Something is wrong with this.

I have been a customer of Directv for over ten years. Since I downgraded my service to a less expensive package I have had a recurring issue with the so called "screen saver" interrupting programs that I am watching. The "screen saver" pops up every two hours and produces the Directv logo which can only be corrected by pressing the select button on the remote control to get back to the program that I had been watching. I was told by the support department last year that to resolve the issue I needed to upgrade my receiver's as the problem was due to the old equipment and they did not have a resolution for it. I agreed to upgrade and was sent two new receiver's and attempted to install them and discovered that they would not set up. I advised the support department of the problem and was told a technician would have to come to my home to correct the problem. It took two weeks for the technician to arrive. Upon getting the receiver's to work I specifically asked the technician about the screen saver issue and he indicated that he had never heard of such a problem. In fact his receiver had never had this issue and assured me that the new receiver's would resolve the problem.

As I watched programming later that day I discovered the same problem was still occurring. I contacted the customer support department again and described the issue and was bounced from one person to another with no resolution. I requested a supervisor respond and was told there was no one available. I continued to insist that someone other than a support representative respond to my issue. I was finally connected to a supervisor who advised me that all of Directv receivers had this "screen saver feature" built into them and that all of the customers had to push the button every time it activated. I know this statement is not true as many of my neighbors and friends have Directv and do not experience this issue. I requested that I be transferred to a manager or superior that could more effectively speak to the issue. I was told that no one was available and they would have someone call me back. This was two months ago and so far no one has contacted me and the problem continues. It appears that Directv has retaliated against me for downgrading my service package.

I received change in DirecTV billing from $42 to $76, when I called to ask why, the service agent only took notes to document but could not resolve. Ask for Manager, Yolanda got on the phone and explained that I had been given a promotional discount for the first year and I signed for it. I stated I had not and the promotion that was to continue was because when initially signing up the phone agent told me I would have a select channel on the Basic package which was not true as the technician completed his install and turned on Direct TV system and the Channel was not on, he called support and they indicated it was only on the Choice Package. Here I have a Coupon, a technician who just drilled holes in my roof to install the antenna and they are telling me I have to opt for the Choice Plan, in which was to be reduced by the again Manager on the phone.

Now I see this was a temporary thing, and now the cost is $34 more a month with one year left. Yolanda, kept talking down to me by continuing the conversation, "Darrel, you realize, Darrel, you signed, Darrel you agreed" This is not a conversation but a black female that used her gender and race as she has in her own family environment to control a situation while avoiding resolve. I want to hear from someone with logic, I want Yolanda to be removed from the supervisory staff along with a letter of apology, it will only get worse if DirecTV does not take care and step in and view this matter.

I ordered for 8 tvs. 1st occurrence att forgot to schedule installation they took 100.00 of my money. I called they found their error and schedule me for 8 tvs again. the tech came out and advised me I could only watch 4 tvs and only brought 4 boxes I had to pay 459.00 again. they then scheduled direct tv to come out I had to pay 534.00 again for Direct Tv and they still only set me up for 4 boxes when i called she said they had to reschedule me to add 4 hd boxes and 4 genies. Now they can't seem to get my order correct and they have taken over 1,000.00 dollars. I am so pissed they have taken all my money Nobody can seem to do any thing about it.

Not happy with the DirecTV channels that are not on, all the sports that I do not watch and all the jewelry channels that's are on not what I signed up for. I loose my picture all the time I am very unhappy with your service its a ripoff.

I cannot believe that tasteless commercial Hanna and her horse. Despicable. An insult to woman everywhere. And I'm not even a feminist. Take it off the air and save what's left of your dirty reputation. What the hell does that commercial series have to do with a cable provider at all. Poor marketing.

Called to cancel November 2014 directv service, was offered to suspend service for 6 mos. I refused because I was not sure when I would need service again and directv kept pushing the 6 months suspension with the loyalty bit and all the great benefits that comes with 16 year customer loyalty perks and how they would remind me before my 6 months was up to see if I needed extend the suspension. I explain to them I was moving to a different state, was not sure if that would work for me and did not even have a new address, they assured me being a loyal customer they would get me going at new location when I got ready even with a new box, since my biggest complaint was having a dinosaur box. SO I TOOK the offer to suspend service.

Forward 6 months. NO 6 month reminder notification. Got bill for 82.00 immediately after 6mos suspension was up, not 30 days after the 6 months for service they claim was turned back after the 6 months at the old location in Texas where I use to live that do not exist anymore (moved house) and the equipment/box in a storage in another state. Called about this, the only thing they can do now is disconnect the service, WHAT! ( service that is not ON at all) And send a kit to return the equipment/box to them in 21 days. Called DirecTV corporate office to file an official complaint, no answer!

I tried telling them my place was not ready and s/b in 2 more months and just needed to extent suspension. Well, a company as big as directv do not a plan to extend a suspended service. Really? Now, I have more problems than it's worth, must go looking for their dinosaur box in storage in another state when I could have been done with them If I could have just cancel in November 2014. Also, was told I did not have to pay the 82.00 and they have cleared bill to show 0 balance. I asked about the credit where I had overpaid on my acct and they say I do not have one. Now, must call billing to figure that out. This day and time people do not have what people had years ago, compassion. I don't believe these people care about our concerns, just another day on the job for the pay check.

I used my card to pay on someone account after they end there service you thought it would be right to charge my account for his final bill. I explain to you that this was not my account and they pretty much said Tuff sh** and kept my money. This is theft and if I could I would press charges for theft because a normal people who takes money off other people card without permission is considered theft and one day you should be sued for it. I turned it into my bank as a theft. If u people want to get I hold of me to make this right. I will tell everyone how direct TVs fuck me out of my money and I hope my bank sues if you don't get hold of me thanks mike

I had to vacate a house that was sold and called to cancel my service. I was talked into suspending for 6 months instead. ! was told after 6 months I would be contacted and then either send back box or call for new dish installation in new location. Sounded good, I was moving and this was one last thing to worry about.....I thought. I was contacted at the end of the term and told them I would not reconnect and they said no problem and sent me a box to sent my box and remote back. This was my third location with DTV and I was still happy. Then 2-3 weeks later I get a bill for a half month...$63. I called twice to get this corrected and the help doing so was terrible. Even the two managers I demanded to talk with. Finally sent in a written complaint weeks ago and am still being harassed. Three automated calls today Sunday 4/12/15 already. The fools are also once again sending me all the monthly promotional and regular junk mail one gets when they really do have an account. This is one company that I have really lost all respect.

hi i am very upset at you I had a problem with the image grabbing two months for about a month and a half and was told I was going to get a loan and you gave me nothing till the moment Apart from this end my contract with you and now I have two months are charging me the HD and think it's not fair because if you increase the collection but to us as customers are the most complete harmed if not under anything with you I 'll change them with dish latino HD give away my #account is 69882195. hope to receive feedback soon in writing and in Spanish please oh otherwise I will have to cancel my account thanks .

WHY are these people still in service. and what do you have to do to try to make that happen. And the worst customer service that ive ever experienced in my life, if I ever get cable it wont be thru direct that's scary...My daughter is 23. I feel like pulling my hair out of my head, and nothing go resolved. just last month my daughters bal was 10.00. paid it on 15/2/2015.. today shut off her services 3/3/2015 because of 121.25 unpaid bal. For what we don't know. I swear my head hurts so bad I hope I didn't just cause a blud clot have cerosis stage 4 I never felt this pain in my head ever. how do you sleep at night even the employees they see. or maybe they are just retards.

When I called direct tv about a billing question a very rude young man told me he could not help me unless i wanted to pay my balance of over two hundred dollars I asked how this was possible when I had called the first of April to change to the 24.95 package he very rudely told he had no record of this and was very rude then hung up I called back and asked to talk to a manager was told I would be put on hold then transfered to a manager I waited 35 minutes to be told he was transferring me now.

I waited another 20 minutes then was hung up on I called back went through the same process this all started at 9 am I finally got a manager at 12:53 who was so rude she would not even let me talk she said I hung up on her they would not adjust bill they would not give me the basic package I ordered in April because they could not find the order and unless I paid the 200 + balance they could not change my package an my service was going to be disconnected the next day.

My service was shut off the next day and I recorded 9 calls the next day for payment I will not pay a 200 dollar bill when I followed the rules to change my package I can't help it they can't find it.

My neighbor asked me to watch there dog for them because, they were going to Disneyland. now, how did they get invited to Disneyland for FREE? they said DIRECTV invited us for free. Me and my family would also like to go. we ARE DIRECTV users- and always will be. Unless we don't get the customer advantage they did. We also respect your service, we just think its unfair? thank you and hopefully we get a response before sat. 16

Just got TW cable with internet. Had DirecTV and dial-up prior. Since my DirecTV could not find the signal(again) I made the decision to go with cable and get the internet also. Dial-up was ok for me for a long time but in the last 3 months or so the speed was somewhere between 16 and 31 kbps. So I get all installed, minor problem with the internet modem which was replaced. My main issue is with the Favorite channels option.

It only scrolls thru channels one by one to see what is on and no way to see future programs of only favorites. To compare, with DirecTV I was able to create and use 2 favorites lists and select either one in a "guide" mode so I didn't have to page thru all the channels to look ahead. This is very annoying.

I couldn't believe what my babies were watching on "their" channel. I heard the foulist words and discussions about sex coming from my kids TV.. This show belongs on another channel. What in the world prompted Nick to put this kind of show on? If this continues I will cancel ALL of my Nick shows. There are plenty of other channels for this kind of discussions between women but it does NOT belong on my grandchildrens favorite channel. I don't even want to know what will come next. Every parent & grandparent in our area is disgusted. PLEASE MAKE A CHANGE OR WE WILL!!!!!!!

i let my ex girlfriend use my bank card to pay her bill for a one time payment. after a month or so past i found out that direct tv was still taking money out of my account for her bill, i spoke with(dawn) and told her what happen. she called direct tv and talked to a customer service rep, and he told her that the card would be taken off of her account. on 8-15-2013 i found out that direct tv is still taking money out of my account for dawn's bill. i did'nt authorize direct tv to take money from my account. due to this money being taken out of my account, i have not been able to pay my car note.or my car insurance. i spoke with a direct tv rep and was told that it would take 7 to 10 days to return my money to my account.that hasn't happen im now being told that because the address on the card is the same on the direct tv account it has been denied. i do not live at that address any more, i lived there after hurricane katrina and used that as a secure address to get my mail. i haven't lived there since 2008 and ms. wilson just got her direct tv service i beleive in 2012. i need to have this issue resolved asap, before my car is repossesd for non payment due to direct tv taking money from my account that i did not authorize, and to also take money from my account which ms. wilson name is not on. can someone please contact me about this as soon as possible. my cell number is 504 329-3896.

Well I am new to direct TV, so new I am getting ready to pay my second bill. First I did not appreciate all the wires that ware left exposed after my install. Now on this date Oct. 27, 2012 I am not getting any service. So, I go through all the steps that my box recommend. After several attempts and several failed attempts I called customer service. Well at this time I go through the same attempts as be for. Well after doing what customer service asked me to do on the inside. Customer service asked me to go outside and check the dish. See if I can move it or if it has been moved. Shouldn't I be getting paid for doing there job. Well now I am with out direct TV service until Monday! Sure is funny they want there payment on time but the paying customer has to wait ! This is bull!

I rented my house in 2010. The tenant without my permission signed with directv who put their antenna on the roof. This damages the roof. When I moved into my house in 2012 I signed with directv and asked them to move the antenna from the roof to the side of the house and repair the damage.

They did not do this. Since I am having a new roof put on i figured now would be a good time to move the antenna. Now directv wants a $50 fee to move the antenna. In other words directv wants to charge me to move an antenna they never had my permission to place on the roof to begin with

I talked to Brandon on October 23, 2012 to ask about renewing my service with Direct TV. Brandon said the new cost would be $68.99 per month TOTAL. I got my first bill and I was billed $89.47. I tried to resolve by phone and talked to Emannuel, Shonta, Erica, Michael, another Michael, and Betty. They refuse to change to their original committment. They all quote this offer and that offer, but they are no help and all say they cannot access the original person's committment. Conveniently, they all say they cannot go back to the original person I talked to and curiously, their computer screens do not show how much Direct TV committed charging. It seems the scheme is to quote one price to get you to sign up and charge you another and say the customer must be wrong. I am very frustrated. If I cancel and return their receivers, they claim to charge exorbitant cancellation fees. Can anyone help?
Jay Cano

I want to tell you that my experience with Directv has been absolutley terrible since August of 2012. I have had to call you every single month since then about my bill. Everytime I speak to someone and ask on that day if I pay this full amount will my next bill be normal next time. I've been assured countless times that my bill would be current and up to date.

Every single bill I get has a past due amount. I can't get out of this loop. I'm stuck in this damb contract but I can assure you I will tell all who will listen to stay away from Directv and tell them my nightmare with your company. My father has the same problem. Thank you.

My account number is 75886804, Rhonda Piasecki.

DVR resets every 90 minutes and now is non-functioning. Called customer service talked to 8 different people before I got approval for a new DVR but only if I would pay shipping and handling or subscribe to a monthly protection plan. I have been a customer for over 9 years and they refused to waive the fee even when they admitted to the terrible customer service. I was only asking for them to waive 19.99, is my satisfaction as their loyal customer worth so little. The supervisor I last spoke with told me my only recourse was to write a letter to the Office of the president of DIRECTV.

Direct TV sold me a package with 2 year contract July 2012. I was quoted $59.99 + tax by sales person. I then had to apply for rebates on line and had to have their customer service help me complete it in which I lost $5.00 credit for not completing myself. Now my bill is no longer $61.00 or $62.00 monthly it is more. I made no changes and my bill quickly went on up. My bill paid in 02/27/13 for March 2013 is now at $75.24 in which I talked to several people telling me one of my catergories under contact had gone up.

I then asked for recording boxes to be removed from home. I called tech to get them removed and was quoted money for removing boxes and also service fee. I am furious that sales person's quote one price and then more prices are charged and keep accumulating. My 1 year will be up July 2013 and I have another year to go unless I disconnect service and pay $400.00. It is very sad to treat Direct TV customers this way. They have done nothing but lied to me the entire time. I totally need someone to address this issue for me and I think someone should explain what final contract pricing means to Direct TV business. I work customer service job daily and I still value my customers and their business.

Years ago, i was given an option to purchase or rent a dish from direct tv in order to receive cable service. I opted to purchase the dish and pay a monthly fee for the service. This I have been doing for the last ten years. Recently I was told by direct tv that the service is being upgraded and my dish will soon become obsolete and I will now have to rent one. This I found to be very unfair. When the telephone service switched from GSM to the new network, customers were given an option to purchase a new phone or accept the phone which the company was distributing to its existing GSM customers. Why should I have to now discard my box which I paid for? If you are changing the system, why not offer me an upgraded box?

In addition, I always pay my bill in advance and I was paid up up to October 2012. Direct tv began dropping channels from my service from September 2012 while accepting full payment of my monthly bill. On October 1st, the service was terminated all together even though I paid my bill for October in advance. This , I believe is robbery on the part of the company and unfair treatment as far as the transition from one system to another. I wanted to satisfy my family and so I called the company to install the upgraded system.

When the technician arrived at 6pm, he was unable to get in contact with a technician at head office to connect the system. He had to put off the installment for the following day much to my inconvenience. (I had to postpone previous engagements to accomodate the technician on Saturday 13th October). I again had to cancel appointments for the following day. I have always been a bonafide customer paying my monthly bills always in advance and the treatment netted out to me is unjust and unfair. I sincerely hope that I will not be forced to take this matter to the press. I await a response from you before I decide any alternative action.

Hello, We have been loyal customers for 5 years and I love basketball season. Now I find out that you will not be showing any Lakers games and Im very upset. I would like to know if you will be getting the lakers on direct tv, and if not I will have to consider leaving you and going to Time Warner which i do NOT want to do, but you leave me no option. What can you tell me about this situation. Please e-mail me with your responce. I will wait to hear from you and then make up my mind if i will change providers.

I don't understand after so many years being a loyal Directv subscriber, now seeing for the first time seeing Laker games being blacked out. You have lost subscribers, and if this dispute is not settled, and we cannot see the Laker Games, you will lose many subscribers including me. Please bring resolution to this issue.

I spoke on the phone with a representative initially and got together a package which I was interested in purchasing. I had to call back, but she noted everything for me. I called the next time, and after giving them some information, they confirmed that they were able to pull up my original information, and that we could go off of that to complete my order. I was promised 4 rooms to have dvr's installed. When the man came over to install our directtv, he said that he only had a work order for 2. He said that we would have to get another work order later.

I called back in to customer service, and spent 2 more hours of my personal time trying to figure this out. They said that the only thing that they could do was make a work order for a single extra dvr making a total of 3, and that it would cost me $6 per month extra. Also, the only option for the fourth room that she gave me was to buy the fourth dvr and have it credited back into my account. Since when is it an ethical business practice to place all of the inconvenience on the customer?

This is highly unacceptable, especially to an active duty servicemember. I already forked out over $200 in deposits to get this thing started. I cannot be expected to oversee the correct completion of every step of the order. Your representatives made a mistake, and I expect to get what I was promised, regardless of any policy. I am the consumer, and I shall not be inconvenienced by a mistake made by your staff. I expect my remaining 2 dvr's to be installed in a timely manner at no further cost, or further transactions from me. I also expect some monetary compensation of some sort for the period of time that I have gone with only half of what I was promised.

Would you find it acceptable if you were to have full coverage on your vehicle, total it, and only receive half of what you are entitled to? This is a huge problem, and I've read hundreds of complaints from customers of yours who have fell victim to your horrible way of doing business. If you wish to retain a good standing with the public, I suggest that you make things right with those customers who have been wronged. I did not serve my country to allow large companies to rob the common folk. I am a paying customer and one who is incredibly resilient and veangeful. If I am not satisfied with your rebuttal, I will stop at nothing, whether it's media, picketing, complaints, better business beureau, to hinder your companies' success if I am not duly compensated. I hope that this matter is taken to the level of management it needs to be in order to allow proper handling. I appreciate your time.

Tonight after working 12 hours I came home to find out that with the "New Browser" my TV that had been compatable with 1080i was NO LONGER compatable with the the new system. Must be nice to be tied in with the TV manufacturers and hold the end user for ransom... Yesterday my 10 year old 1080i worked.... today the best I can get is 480, because ot Directs "upgrade" (downgrade) unless you have $$ with the HD tv manufactures... best way to sell tv's is change how you can view... I am looking for a class action against Direct TV, because I was not told that my TV was not going to be combatable when I purchased HD... I alike alot of the persons complaining gained Direct for NFL... my next complait will be with them.

Direct tv has the worse customer service dept I have ever tried to deal with. My service went out tonight on all three of my sets. After talking with direct tv customer service twice tonight I was told because there was a small amount of snow in the area they could not send out a tech to look at the dish until the snow melted away. Since it is friday night I could be without service for the entire weekend. Since I have only had the service for three months and had to sign a two year contract I guess I will have to deal with the lousy service for awhile, but you can bet the minute the contract is up I am gone. I repeat the worse customer service people I have ever worked with in my 71 years of life. don't put in direct if you have other choices.

I rcieved a Promo Sunday Ticket in the mail, I called and spoke to someone in the Promo Department to receive the discount...I was told to Fax Info: Attention: Laura,10038813...Fax Number 2292937708 / I have been calling for a over a month No help..I am a Disble Veteran who under the insrtuction Of Direc TV was told to this all for Nothing...Waste my Gas,My Time,and the Cash I had to put up to fax...Today I was told I have to Eat the bill!!..Thats ok...Honest to God I will Never Ever Renew my Contractl!!!

I no longer need Directv and tried to cancel. They say I am not an account holder yet the billing comes to me and the payments are electronically transferred out of my account. The 'account holder' is the ex-husband and I have to have him cancel the account!!!!

Directv says they will continue to debit my bank account even though I no longer want or need the service. No one can help me there and it is the same crap - I am not the account holder - so sorry. I can contact the ex to have him do it or make me an account holder. Do not get Directv!!! Cancelling is a nightmare.

On August 12 2012 we refered a friend to directv.Thought we did everything they required and was told we would get our 10 dollars in bill credits in 6-8 weeks.When the time came around to get the discounts it wasnt on the bill.Called about it and they said there was no record of it.Stayed on the phone two hours today nov.5th and talked to six different people.The last one was suppose to send an e-mail stating we would get this months bill credited.That was 3 hours ago!Starting to wonder if there will be NO RECORD of this either! We have loyal customers since 1994

when i was being set up, i was told korean channel was included in the set up but to call and have it removed, the tecnition called and removed it and i also called to have it removed. i am still being charged for something that i have cancelled. when i was set up i had the tv in a temporary location until i had the living room floor finished. i was told by the tecnition when he put the cable in the living room that i counld just move the tv myself when i was ready, there is two cables from the wall where it is now and only one in the living room.

i was told t will cost $49. to have a tecnition to come back and reset up everything if i want to move it. my complaint is that i am being lied to constantly and being charged for services that i was told i will not have to have. is there any way of canceling this service with out hurting my credit if i can't get these two issues resolved?

This was so tasteless and petty. Where is PETA when you need them? I can't believe it's still being aired round the clock. The small dog taken by eagle commercial by Direct TV should be pulled from the airways and the creator should be fired and never hired again by anyone! How is this funny in a world where animal abuse is widespread and people continue to be so violent. We don't need more violence we need less. Direct TV you disgust me with your advertising!

I have had direct tv for exactly one year now. We pay to have a premium package and your company has treated us like complete garbage over this past year. I have never been so dissatisfied with any service of any other kind. I have been overcharged at least three times, signed up and charged for packages I did not even want or know about until I was billed.

The worst thing yet was the fact that i referred my father to direct tv to get the friends and family discount. When I asked the gentlemen on the phone how to receive the discount he said, " I do not handle that you have to call a different phone number." Then when I called the other phone number, I was told since I did not give the first gentlemen my account information I was no longer eligible. I explained my situation to a third party and he said that we should be a shoe- in because it was not my fault since I had personally asked as I was setting up my father's account.

On my fourth call, I was told that I would not be receiving it and there was nothing else he could do. Even after that we had yet ANOTHER problem with your company. Our master dvr box that we have in the bedroom broke out of nowhere, we called to get a replacement and they sent an HD box instead of the master DVR box that we have in the bedroom. We must have told the woman on the phone five times which box we needed (and still got the wrong one). We pay for whole home dvr and because of being sent the wrong box could not record anything for almost two weeks. I feel our bill should be prorated accordingly since it was no fault of ours.

If nothing is rectified by this complaint I plan to take my complaints as high up as I possibly can and spread the word on how terribly disorganized and apathetic your company is. Already, I have talked three people into not to renewing their contracts with you after they heard about the copious amounts of issues we have had. We are looking to cancel and go any other way because it cannot get any worse than dealing direct tv.

Also, my dad, whom i refereed, AND GOT NOTHING FOR can record in every room and we can only record from the master box. I am not sure why he got such a better set-up than us, but I have never been so disappointed in a company before. My father and I both plan to cancel services with you and I will continue to try and save others from being roped into your lies and incompetence. You should be ashamed for treating high paying customers so badly.

My next call is the better business bureau unless someone can fix this mess. I look forward to getting this straightened out as soon as possible. I'm sure you can understand our frustrations on the matter, and any adjustments to our bill, and receiving the friends and family discount as I was promised would possibly keep us from cancelling.

I'm a five year customer whom is older than dirt and I'm trying to return my 3 receiers ,however your policies and less than receptive employees has made this rather simple procedure , a nightmare.Over a week ago I told one of your representatives we would be moving on the 14th of nov. and I wanted to return the equipment like a good little employee he tried to talk me into taking it with me, as I have other issues with Direct T.V. I informed him I wasn't interested . Now I could go on about he said she said etc , BUT THE BOTTOM LINE IS I'M THE CUSTOMER HERE AND YOU AND YOUR COMPANIES JOB IS TO FACILATE MY REQUEST AS QUICKLY AS POSSIBLE!!!!!!!! I need the boxes here by tuesday as our movers will be here wednesday our furniture will then be stored for a month until our new home is ready. I implore you to please get these boxes here by tuesday or give me a place I drop off the equipment You have installers driveing around here all the time. My whole 5 years with DIRECT TV has been a love hate relationship please lets end on a somewhat positive note. Thank You for your speedy resolution of this matter

This is a company that needs to be put out of business because of their unfair business practice.
They took the amount out of my checking account without my permission in the amount of 197.30 the amount approved was 96.25. I am talked with 5 different people from Directv to get this resolved with no results. They have refused to put it back in my account. I have called back and cancelled my service with them and reported to the NC Attorney General Office not that anything will be done if not I will call TV station 5 on your side. I have never been treated in such a rude disrespect way. They owe me 101.06 they took from my account without permission. We as consumers no longer have any rights and businesses that you trust with your info can take advantage of you and do not to answer to anyone. I plan on anyway I can putting out negative info about my treat by Directv. Thanks

I got Direct tv through century link as a bundle package in february of 2013. From the start I was lied to and my service was terrible. At first I was told i get get tv in my bedroom like i was getting dish network they said no problem. I explained to then that i was going to be having surgery soon and I needed tv in my bedroom. they said they could do it. Well the tv in my bedroom worked but i couldnt change the channel, I would have to get out of bed and go to my bedroom door to change the channel . I also was having trouble with the picture almost every night my screen would get white then a message would show saying acquiring signal then I would have to wait till the picture got back also the voice wouldnt be on and if it was it wasnt in sync with the show. I feel that my disconnect fees and all my payments should be terminated due to bad service from the beginning of the time I got direct tv. I am on disability and on a tight fixed income . I thought I was going to get good service but I did Not. Would You pay for something that you had trouble with from day one. I thought direct tv was a good company.
Nickolas Tafoya Sr.

Directv shut of mt service because I did not pay a bill. I payed the past due portion of the bill to keep my service active. Then 2 weeks later they shut me off. I think I go back to time Warner. Plus I noticed charges for items I did not authorized.

I just cancelled my services with Direct TV and they are charging me a fee about 300.00 I have added a new service dvr in March 2012. Fron day 0ne , I complained to them that I have trouble with the pictures on certain channels or programs .The pictures are unsteady, just like playing a dirty disc. Someone came and tried to fix it but as soon as the technician left, the picture was the same, esp if I am recording. So I phoned them and told them that problem has not been resolved. So the tel . operator said that they are working on it at their end. I did not call them again because went to
Chicago, came back to vegas then left again for a month, so I couldn't follow it up because I have to be home for them to fix it. So when I came back in May, I called them about the problem they the said, they couldn 't detect any problem . I called everyday, they said they are trying to fix it at their end. I asked if they can send someone to fix it but the girl said that there is nothing wrong with my system but maybe in my neighborhood, "they might have a certain equipment that 's affecting the reception of the tv. They even gave me a free month HBO, thinking and hoping that the problem would disappear in time, I accepted the offer as an apology! Days and months, it's the same. I tried to call Direct TV recently but it's always been busy, and I can't stay on the phone forever, I work 7pm to 7am, graveyard... so I get tired waiting on busy signals. So finally I was able to get through and I was so frustrated that I cancelled my services with them. They offered solutions but I told them that I was asking before if someone can come over and fix it but I was told there is nothing wrong with my converter or dvr .. and now that I was cancelling their services, now they are telling me that they are gonna try to solve the issue. But I told them I was done with them ! So now they told me that I will be charged for the breach of contract, but I told them that I refuse to pay for the fee because in the first place, I was already dissatisfied with their services. I still have their converter, and the dvr, and I will return it soon . the dvr should contain the poor pictured programs that I recorded. will they be able to review those programs as proofs that I still was having the problems?...... I hope you can help me with this.
Thanks,
Trinidad

I ordered Directv March 2012 I was told my the agent my bill would be 35.99 a month for basic service and I have a welcome letter with the information printed on it. On November 26, 2012 I called to talk to someone about my bill, but it also was the second or third time that I had spoken to someone about the bill being so high (106.70) this is almost 4x what I was quoted my bill to be a month. There should be some type of law against this, Directv should be made to honor what they tell a customer. When you call the customer comes out on the bottom or lose their service and even then if you don't keep the service you are hit with an early termination fee which is 300-400.00 What is this world coming to?, when basic tv cost more than it does to heat your home. Everybody on directv end is speaking from the same script they are not trying to help all they want is the money even if you don't owe it.

my cable been off since august 2012 they decide to run my friend credit card that they had on file for a while in november total 565.95 only gave 160.00 back and wonder where is the rest. i have been calling sine the incident happen talk to to many people and getting different story so they won't repay him. tbey were quick to take his money but not yo return it. they call them selve collecting the remain balance adding it up on line equal out so no money to be return.
no on gave them permission to run my friend card he is piss off because of what they did . Now they have a law suit comimg now

When I moved into my recent condo I was told that cable television was an amenity. I enjoyed this amenity for 13 months and it was suddenly shut off. I called the 3rd party (Access Media) who had initially created the account for me and was told that Directv had shut off the receiver siting it as a delinquent account. Representative Claire with the 3rd party company advised me that they started service on a receiver that did not belong to me and had finally caught the error and issued a shut down. I informed her that it wasn’t brought to my attention before and I would like to continue receiving service she informed me that I would have to purchase new service and pay for installation.

I mentioned that there already was a receiver in my condo and I would like to just transfer my service to that one, she advised me that I would not be charged for the Directv error and that I would need to return the receiver and set up new installation to enjoy cable television. I asked her about some specials rates that she could provide to me and was offered a start-up package that includes a HD DVR Genie, The rate quoted for this device? $199 staring at an offer I received in the mail I informed her that I could receive that same receiver for free if I start up through Directv.

To: President of Direct TV              From : Jim Takeuchi

I was requested by your customer service rep to write this memo to describe my situation; As I received the phone call by CBE Collection (Ms. Lili) regarding $63.28, I called and spoke with your Customer Service person on Sept. 26, but her explanation regarding $63.28 has not been cleared enough. I never received any bill of $63.28 from Direct TV before, yet I received the phone call from CBE Collection agent.

I always have paid my monthly bill through Verizon (I participated in triple package deal such as Internet, telephone and direct TV) on time and therefore I am very upset about your approach to treat loyal Customers like me. I am not in the position to pay the bill until you explain the entire situation adequately and apologize me for such behaviors and actions. I am looking forward to hearing from you.

Best Regards,

Jim Takeuchi
E-mail address; jim.takeuchi@terumomedical.com

I call direct tv back and they said my bill was 89 a month I had no idea that they had went up on my bill no one call email they just took upon themselves to up bill. I told her I just made two payments in dec but I'm cable will be interrupted if I don't pay 93 by dec 26. I was mad as a customer because no one explain to me how much the original package was due to I had the promotion package at the time.

How Fo they no if you want to keep that same package or not without your we're about so now they want to cut service off because they made mistake as a customer they should not a bill off since no one never contacted me didn't not know that they can pick your plan an add more to your bill without acknowledge.

I have had Direct TV's satellite programming service since 2003 and have kept their service even after the contract expired years ago. Last month (October 2011), I cancelled their service due to bad economic times. Their agent told me not to make any payments until I received the final prorated bill in the mail. I had been using their internet-based system to make payments which required "my authorization for any transaction". The final bill was going to be paid when I received it.

The final bill was for $100.08 which was reasonable. Direct TV did not wait until they received my payment; instead, they entered into my checking account and withdrew the money without my authorization - this is an outright action of theft! I am the only one with the authority to make payments from my checking account (whether online or via hardcopy check). This is a breach of trust and actions of a company that will steal from anyone the first chance that they get when it suits their purpose.

This cannot be allowed to happen. It is a legal issue which the government needs to take action to prevent. If a company advertises a service option to pay via their internet connection, this does not allow them the right to enter and take your money anytime that they want without your authorization just because you have paid in the past using their internet service. It demonstrates that when a corporation is given access to privy information from their own loyal clientele, they will use that information to steal from the client.

Did they think that after 8 years of paying their programming service, all of a sudden they were not going to get paid the last $100.08? I run my own business. If I disrespected my clients the same way, I would have been out of business along time way. If I took the same actions as Direct TV, I would be in jail.

In March of 2012, I called AT&T to sign up for Uverse and internet. They informed me that Uverse was not available where I lived but they had a partnership with Direct TV. I called Direct TV and informed them that I had my house up for sale and would be moving and specifically asked if there would be a charge to move and was told "No". I even questioned them because it seemed odd to me.

I would have stayed with cable and waited until after I moved. I was then offered a position transfer by my company from IL to NV. I sold my house and was living in a hotel for a month before moving to NV. Direct TV told me that they would suspend my service for 6 months since I was living in an apartment and did not know how long it would be before I bought a house.

Once I was moved into a house, I received a notification from Direct TV that I needed to begin paying for my service again. I called to have the installation scheduled and was told that there would be a $235 fee. I asked how much it would be to get out of my contract and was told $295. I argued and they said they could escallate my complaint and a supervisor would pull the recording of my call from March and call me back within 72 hours.

They told me that in order to escallate the case, they had to charge my account for the $235 and schedule installation. I told them to schedule it out two weeks to allow time for me to hear from the supervisor and resolve this issue. I waited 9 days and did not receive a call. I called again and was again told that I should hear from a supervisor any day. I told them to push out the installation another week. I waited 5 days and still did not hear from a supervisor.

I called AGAIN and this time I was told they could transfer me to a supervisor. They transfered me to a supervisor and she informed me that I was required to pay the installation fee and there was nothing she could do and that the supervisor is not the person to pull the recording from Mar and do the research but I would have to file a complaint on this website. In addition, I was informed that to get out of my contract would actually cost me $400! I asked why I had been told $295 a month ago and he said the other representative made an error. I am beyond angry with Direct TV.

I am tight with money at this time and I told the supervisor that I would like to do another 3 month suspension to get caught up before doing this and she said that it was not possible to remove the $235 from the account now. I feel that none of these representatives were willing to stand behind what I had been told or to work with me and allow me a few more months to come up with the money for this installation fee that I did not anticipate due to the false statements made to me.

I have not yet said anything on facebook or twitter about this but will absolutely be slamming Direct TV and definitely will switch my service to Uverse (who charges NO fees!!!) as soon as my contract is up. I don't know why anyone in their right mind would use Direct TV with the horrible customer service you have. I would greatly appreciate some form of resolution in this matter.

My Mother is elderly & she is on a fixed income and DirectTv took 225.55. out off her account without her knowing this. that was money for food and meds I think it's very sorry of them. Something has to be done. They said she signed a contract but could not give me the date & time. Regardless they still don't have the right to take money from peoples account without permission. It's time someone stopped them from doing this to the elderly and the government protected us from scam artists like DirecTV!