DirecTV Complaints Continued... (Page 5)

I am unhappy with the choice of weather reporting done by Direct TV. The current channel does not cover the NY Metropolitan area enough. I’ve sat and waited over an hour to see my weather report. I know more about California weather than I do my own. If you are going to save money on weather reporting, at least get more localized reporting.

Been with Directv since ’97.They were great for many years then something changed.The pricing would go up for no reason without warning. The equipment began to fail. Living in the city, and having Directv with no problems I purchased the protection plan in’06 because I moved out of the city and thought that I might run into some problems in my new location. Early on when I ran into problems, but because I had the protection plan, the 1 or 2 minor problems were dealt with easily. I then began to develop picture problems, I was told I needed a new receiver, now a contract, 1st one in 10 yrs, another receiver, another contract. My bill is going up and I don’t get good answers as to why. I had the NFL Sunday ticket since 1997, I retired in 2010, and could no longer afford the Sunday ticket, but I purchased another and then stopped the next year. I then heard radio ads about free NFL Sunday ticket for new subscribers, I called as a long-time customer,13 yrs, and told no for me. I called the following year and was told 1/2 off for NFL Sunday ticket.. I got a new tivo, old one died, new contract and a very much larger dish on my roof. My “new” Tivo often did not work as well as the old one, even when there was not a cloud in the sky. I would call and complain, and nothing. The last straw was in late fall, when light rain knocked out all TV reception. I decided it was time for a change and decided to go with the parent company AT&T (U-verse) who they refer to as their partner. Never paid a bill late and my reward to change subscribers was to be charged $40.00 early termination of the “contract”. DirecTV began as a class act. Better than any cable or any other satellite company until they decided to just become money grubbers like the rest. I, as a former customer, and the rest of your current customers deserve better

Delano W.Tucker

Disclaimer: This complaint was submitted by Delano Tucker on 03/11/2014 at IP address 172.15.237.181 using our Directv complaint form. This opinions contained in this Directv customer review titled, “Bad service, contracts(2yr), Protection Plan” do not reflect the opinions of this website.

I pay well over $2k per year in service fees for Direct TV and do not get value for my money due to service outages and boxes going bad. I have been calling for service for around a week, this time, but they cannot seem to get a tech to make a call despite my paying for free service calls.

I am a doctor at the VA and cannot drop patient care to go at their convenience. I am tired of people like ‘Andy’ your customer ‘service rep’ try to tell me what motivation is and being argued with and tell me ‘what my problem is.’ I have asked for them to contact my wife to arrange some service time but she is a healthcare professional too. I will post my complaints over many complaint boards

we have been customers for over 20 yrs- our monthly statement increaes all the time with no explanation. we just took it. then we moved, had Direct tv upgrade us to HD and add another receiver . After a couple of days-we lost local channels! NO ABC, CBS, NBC, news or ANYTHING!!!! REALLY?! you expect people to not have access to their news and weather and other shows? we called about it and was told we might get a waiver to receive local channels out of L.A. Again, REALLY?! we live in Colorado-why would we want LA news ? It appears that when talking to a rep on the phone, the right hnd does not know what the left hand is doing-no two reps gave us the same story on any of the issues. You have lost our business and we will not reccomend your service to anyone!

Hello,
I am writing to you regarding how unhappy I am with the customer service at Directv. I have been a customer for over 13 years and I just can’t believe how I have been treated.

Today I called to discuss charges on my bill and also to go over my bill in general and was hung up on 3 separate times. I asked to speak to a manager and was connected to a floor manager who apparently didn’t want to deal with me as well and hung up. I will point out all 3 were English second language which always complicates communication.

That said I am strongly considering cancelling my service seeing that nobody wants to address my concerns at Directv.

Regards,
David and Rosann Gilbert

I entered into a contract with Direct TV 010 12/17/2013 after being referred by my son. I was told at the time by the representative I would receive $10 off my bill for ten months ans well as 3 months of discount for various preminum channels. I later referred my sister and called customer service giving the date of installation and was told I would receive $10 credit once again. To this date I have not received the $20 credit and only received 2 months of the discount ($45) for the premimum channels. I am also a AAA customer and entitled to a discount, which Direct TV seem to know nothing about. I have been calling and calling concerning these issues but unable to receive any assistance concerning this matter. I want to file a law suit due to false advertisment and breach of contract by the aforementioned party, if this matter can not be resolve soon.

To whom it may concern at directv ,I am very frustrated at the way your company handles damage claims..on Saturday March 23rd ,2013 at approximately 2:30 pm an installer named “Cory “from DirecTV drilled a 3/4″ hole in the east side of my home and while doing so cut through the internal electrical run thus darkening half of the home.

This also caused a flash and started the insulation in the wall to burn. I personally found the damage on Monday, March 25th at 2pm and contracted my home contractor. An electrician had to open up about 10 feet of the exterior wall siding and repair the wiring, replace the burnt insulation and restore the circuits in the home.

Please see the invoice and pictures attached. I called the DirecTV service line this morning at 10am and talked to a rep named Adrian after an hour long phone conversation he could not take my claim or help me with my claim or even give me a claim number or further contact, Stating the Direct TV customer (who was only a guest in the home) is also a DirecTV employee and that he would loose his job if he assisted me..

I find that odd that if a landlord has a valid claim that your customer service people cannot assist in a remedy. Please also note that this installation was not authorized by me and I think your staff needs some training in the correct procedure in installation on rental property…

I am seeking damages in the amount of $1275.80 and If this email goes unanswered I will have no choice but to pursue this matter in court…

My wife has an account with direct tv and my name is not on the account. I tryed calling customr service to ask a simple general question and was told because my name was not on the account they could not answer my question. This is not how you treat a customers of your company. I pay the bill so you are going to lose a customer because of the way you want to treat people. There is no reason that anyone cant call up your company and ask a general question reguardless if they are on an account or not. If your CEO cares so much about his customers he would not allow this to go on at his company.

We got Direct TV in Sept. 2012, for the NFL Sunday Ticket promotion they were having. The failed to mention that the package didn’t include the play-offs or SuperBowl. We just now got local channels that don’t include CBS, who is airing the SuperBowl this year. The other local channel freezes every 5 minutes, not to mention the brown lines that appear when you turn your tv on. Customer service is very frustrating, even if you get someone who can speak clear english. Our bill was never right, they will still keep charging you for the 3 month movie channel promotion if you don’t call and tell them to stop. We are getting rid of the frustration after only 4 months. There’s a $400 fee for breaking the 2 yr. contract, but I’m going back to my local cable co. anyway. Lesson learned!

My husband and I called in to enquire about getting direct tv and was given false information concerning what channels we would have for the 2 years. We were both told buy a lady named marie that we would have the movie channel for the entire 2 years and would not have to pay any other monies. She said that it was part of the package that we got. She also said that the call was being recorded and I was glad about that because they could go back and hear exactly what was said. She did this so that she could get a sale and we are truly angry about it.

They called to welcome us to direct tv and I spoke to customer service to make sure that this was correct and they told me no that we had to pay $45.00 if we are to keep the movie channels after 3 months. I then talked to the supervisor on call and she said the same thing. She did not try to make things right after knowing that the representative had lied just to get us to sign up. We are truly disappointed.

Why are you screwing over the long term customers that made you what you are today? I believe Krystal stated I had been a customer since 2003, I was looking to lower our monthly bill, AND get our outdated antiquated equipment replaced. The only way I could do that was to cancel my service and become a new subscriber… Krystal indicated that she understood and that she would process our cancellation. NEVER did she indicate that DirecTV would not allow the following.

So I cancelled my service and had my wife activate a new account so that we could get the whole home DVR service (tired of the ‘record one, both or cancel notice), and new receivers and reduce our monthly cost by $20-30 while getting a greater DirecTV experience. Today you folks call and cancel our installation and accuse us of being ‘criminals’ and that DirecTV does not allow this and that we will now be without service for 24 months before we can re-subscribe.

That is a nice “Thank You for being your customer for so long”. Why can’t LONG TIME subscribers get receivers and equipment upgrades (AT RESONABLE INTERVALS). Even the phone companies do that. Our old 2003 Hughes RXs won’t do HD, the DVR does 2 channels. Luckily last visit (DVR install) the technician put in a DTV antenna to replace the original DISH antenna that we had to use since our move in 2007.

So again I ask, “Why are you shafting us long time subscribers when you offer such a grand deal to new clients?” BTW, when you deny an install when your own CS rep does not indicate any inpropriety and then infer that we are criminals for attempting this ‘fraudulent act’, we usually end up in the legal arena. Which will be fine by me, I can’t wait for Dish and the media to get wind of this one. So, there you have it, one VERY pissed off, dis-satisfied customer.

Likely no one will read this and we will get screwed by a company we have supported and made the premier sat provider on the planet. Unfortunately you forgot who put you there. I can’t wait for the calls to start. Missouri prosecutes ‘No Call’ violators.

I was miss led from Verizion about the pkg. deal. They told me it was 59.99 a month for 0ne year includes direct tv , verizion internet service and phone. Then later it turns out they said that direct tv was not included in that price . They out right lied. Also there service is the pits. I had no recourse but to quit the program. Now as for direct tv i loved the service and the best tv ever. But when i told you folks what happened you charged me a 420.00 fee to cancel. Not fair being that you partnered with verizion.

Once again a cable company has ripped me off what is it about these companys doing this? First off they lure you in with what appears to be good pricing by the time you nget to check out the monthly price has somehow went up $15 dollars a month, then the rebates they CLAIM to offer dont appear on your bill you call them and in a nut shell they tell you to go to hell. Since your in a contract with them and the F.C.C. doesnt seem to care about deceptive marketing practices Direct has you by the short hairs.

The best option is not to ever get involved with a company like this, they are pretty much scum in my eyes now and i plan to tell everyone I know about it. Really the best thing to do no is hook up to the net stream shows and put these rip off companys out of business.

I had a tech come out the first of July. They could not get a line of site so I could not get services. They told me that a supervisor would come out for a second opinion and today is August 12th and I have heard nothing. I called twice to be told they did not have that somone was coming out for a second opinion. Direct TV was real happy to take my $21.35 and not give it back because services will not work where I am located. I finally called today, again and sat on hold for 15 min. and got told again he showed that I did not cancel my order. Why in the heck would I want to keep service with out the product. And why do I have to call and cancel and waist my valuable time when Direct TV can’t get service to my house? I will never have their service again. Now lets see if I get refunded my $21.35.

We have had Direct tv for over 7 years and the only reason we even keep them is for the NFL Sunday Ticket. Yet every year they charge their “loyal” customers more and more to have this special channel and give all new customers either free or extremely discounted prices for it. Dont sign with them, they are nothing but trouble. We have to call atleast every other month to complain about random charges on our bill. Then when they explain your bill to you, it doesnt add up. If you question them about it they try to run around and confuse you when all it does is anger you.

They have done nothing but lie about every service they provide. Our box wasnt working and we called to order a movie. they charged us for calling to order the movie(which they said they would not due to the box not working properly) and for the movie that wasnt watched bc it cut off about 5 mins into it. This is just a handful of situations. I could name a hundred more.

Three days ago our Direct TV froze up when we tried to delete a program and service rep told us to hit the red button to rebook the TV (took about 20 minutes { It hapopened two times tonight and I told the girl that we were told it waa a problem three days ago and DirectTV was working on it. When it happened twice tonight I again called and talked to a very nice rep in SD but she told me she was not allowed to enter our problem, send out a service rep (we have protection plan), or to get us a new recorder. What terrible respect for a long time customer. I am going to look for another service if you do not respond to my complaint.

WE have your service both in IN and AZ and have been a long time customer(over ten years) and feel we are due more respect that this. I feel sorry for the poor rep in SD who has to tell customers there is nothig that can be done as Direct TV knows about this problem and it working on and will resolve it in the FUTURE. What a company you have. No Respect for paying customers.

my girlfriend was a directv customer. she stopped the service because they did not deliver as promised and did not resolve the issue. they then billed my debit card even though i have no agreement with them. they also refuse to refund the money they wrongfully took from me and say i need to talk to her. I had to change my card number to prevent them from stealing more from me. the bank says they can collect from any card used to pay their bills ever. CAUTION DONT LET YOUR FRIENDS GET F**KED BY YOUR DTV BILL! THEY WILL ROB YOUR FRIENDS AND FAMILLY. First they tried to take 400+ dollars, then reduced the amount over and over until they got all the money in my account.

I am not and have never been a direct tv customer. they have no agreement with me. they still took all my money and refuse to refund it. I am currently yelling at them about the problem and reporting the experience to all the review boards I can find. STAY AWAY FROM DIRECTV!!!! If you are currently a directv customer… I feel sorry for you.

I am a senior citizen with handicap husband who have put up with Direct TV poor signal service due to storms/clouds for 15 yrs.without a complaint Until May 2011 where I was not getting service on clear sunny days and being charged for it. After making many phone calls over the phone and dealing with rude/poor customer service I finally got someone to send out a tech twice. The first Direct TV tech showed no ID was rude/unqualified talked over me when I tried to explain the problem and did nothing. The second tech showed no ID was unqualified and also did nothing.

I complained on 5/30 about their techs and was told they would send a tech out & there was a work order to check everything including receiver which in the past they installed a defective one and had to replace it. My daughter called on 5/30 and was told the same thing. DTV called on 5/31 to say they weren’t coming out. I asked why and I was told there was no work order. My daughter& I called back DTV and told customer service and supervisor I was cancelling my service because of poor/rude service and my service issue was not resolved.

I requested my refund back because I am paid up until 6/15. I also in the past experience shady billing practices from Direct TV then when I would call& ask about the unknown charge charged to me without notification. I was told it was charged because of economy. They also refuse to pick up receiver. I told them they hooked it up they can unhook it. I will not touch be responsible of property that is not mine. I also told Direct TV they can send a bill every month on the rented cheap receiver box if they want, but I WILL NOT PAY FOR THE RENTED BOX!

If they want it send a tech to come pick it up. Direct TV steals,lies,takes advantage of loyal customers. BUYER BEWARE DO NOT DEAL WITH DIRECT TV!

Well, the installer came and put the dish on my roof using 4 lag bolts. Only! He put that lag bolts through my roof! Then, he installed new cable and cut the cable in front of my house that had been installed by Dish awhile back. He left the Dish cable hanging on the front of my house. I called, emailed and quit Directv. I am going to file a suit and a BBB report for damages. Directv says I have to do all the leg work and answer to them and, go to the expense of hiring someone to “assess” the damages. I do not think so. On top of it all they have crap channels, crap service and are way over priced. DO NOT go with Directv. They are scam artists of the worse kind.

I called Direct tv today to inquire about their packages because I was thinking of switching from cable. They have a bundle package for cable internet and phone but the gentleman I spoke would have to transfer me to someone else about the phone. Instead of being able to handle the entire call. The worst part of the experience was how aggressive he was. When I wouldn’t sign up for direct tv he placed me on hold telling me he was looking into something. He actually was putting his supervisor on the line. I finally had to just hang up. I will not change to Direct tv due to their rude sales reps in Florida!

My name is Kenneth Breazeale and I live in Paisley, Fl. 32767. Remember, this is where YOUR direct TV tecks installed the system. I tried paying by phone. I lost my bill and therefore do NOT know my direct TV account number. Your telephone system then asked me for a phone number to which I gave two…my cell, and my residence and your ystem rejected both and refused to allow me to pay my bill. Not good!! Very Amature! I am already agrivated at paying more than our agreement and this stupidity doesn’t help my state of mind! Question…why not ask my address, my last 4 digits of my SS number or even my name? What the heck.

Yes, it was my fault for losing the bill, but it is direct TV’s fault for using an insuficient system. For heaven’s sake… I WANT TO PAY MY BILL which, in turn PAYS YOUR SALARY. Why should you even care who pays the bill as long as it gets paid? Please try to upgrade you antiquated system so we don’t have to make what should be a simple system into a nightmare

I recently had a Direct TV salesman knock on the door and told me he would sell me Direct TV, Internet, & Phone for $95./mo. (I was paying $159 from the other guy.) My first month bill was for $124. The second month bill was $140. I immediately canceled my service and was told about the early termination charge. My agreement was for $95./mo NOT $140. So I don’t think I broke any agreements with them, yet I was being constantly overcharged. I was lied to plain and simple and I am not happy about it at all. Now I’m going to tell every website I can find about my experience with Direct TV, and maybe help someone else make a more informed decision about their provider service.

I just signed up for direct tv choice extra package on 2-9-11. Part of the agreement was $5.00/receiver package from them to take care of the choice extra package included in the plan. They billed me $6.00/receiver saying a price increase went into effect 2/10/11 They refuse to do anything . I”ll never deal with direct tv again.

After being sued by virtually every state in the country, DIRECTV has agreed to pay millions of dollars and improve its business practices. State investigators say the settlement is the direct result of thousands of complaints. “DIRECTV is the most complained about business at the Attorney General’s Office, ” said Senior Counsel Paula Selis of the Attorney General’s Consumer Protection Division. The company insists the issues raised in the complaints, lawsuits and settlements represent fewer than 1 percent of its 19 million customer base and most customers are extremely happy. Yeah right!

I called Verizon to sign up for their package that included home phone, internet and Direct TV. I was not sure about signing up for Direct TV as I had heard mixed reviews about them so I called to get more details on the package and was informed I had 14 days to cancel my Direct TV services. After a few days with Direct TV I noticed they cable would go out every time it was windy outside. So about 4 or 5 days after our satellite was installed I called to cancel, stating our problems with their service. I was told I would have to pay a $450 cancellation fee or they could send someone out to adjust our satellite for a small fee! What????

I’ve been soo lucky to have made the mistake of changing from Dish to Direct TV. This Sunday morning and I’ve waited 35 minutes to talke to someone about my DVR crashing again. Finaly a guy answers and he has to read the book on how to fix my problem. As always, when they don’t know, push the red button on both the main DVR and the bedroom or unplug it from the wall. After 3 months I hate this damn system and thier service wait times but it will cost me about $300 to change, please don’t make the same mistake I did. Direct TV is my worst nightmare!!!

Just saw Direct TV blowgun/dart commercial during the game. I guess we’re not cool…shooting a person with a blowgun and stealing movies? The internet claims this is a parody…good grief what messages are we sending our kids. Thumbs down Direct TV, you can’t just throw stuff around thinking this a great message to be sending. I know advertising is all about shock and wow factor but seriously this commercial is a joke.

I ordered Direct TV from Sam’s Club. The first installation was to be in two weeks between 8AM-Noon. At  11:30 AM, Direct TV called and said there installer had an emergency and couldn’t install satellite. We rescheduled for the following week. They called and canceled that appointment because they said they didn’t have enough staff to install and asked to reschedule. We rescheduled for two weeks away. Guess what…they canceled. This time it was equipment problems. I told them forget it and refund my money. It’s a good indication about the service I would receive.