Contact DirecTV Corporate

To whom it may concern,
I been charged for something that I never asked for or ordered.
They started charging me as
08/2014 for $8.99 a month
08/2015 for $8.99 a month
08//2016 for $8.99 a month
08/2017 for $8.99 a month
08/2018 for $8.99 a month
08/2019 for $8.99 until 03/2019
03/2019 for $20.99 a month
02/2020 for $20.99 a month
I have been Calling with problems with my account for months like probably say years had problems with my box I have never been told but that I had a service that I was being charged for. I feel being to lied to and cheated and I feel like you have been dishonest with me since I’ve been with you guys for so long. I am very disappointed with this because I put my trust in your company and your employees.
Thank you

I have never had such a hard time with anything in my life as this service! When the guys came out to install my service I told them right then that I didn't want any free movie channels at all because I already went thru this before and I knew it would be nothing but problems. I called after the second month of the so called free movie channels for three months to make sure I wouldn't have a problem, I never even turned my tv over to any of those channels so I didn't realize they hadnt been turned off until I got the outrageous bill so long story short I called over and over and over asking for them to be turned off explaining every time after having to tell the same story over and over and over again to atleast 5 people per call they still wouldn't turn them off and still charging me again every month. I'm on disability and cannot pay $255 a month my bill is supposed to be for basic services after going thru all this hardly nothing was taken off my bill I still had to pay for these channels so finally after having to make payment arrangements for this money I dont have and have paid it all but $35.00 supposed to pay that and back to my regular bill then I still get another bill after all that for another $192 again took up to two weeks ago to finally get these people to turn them off I shouldn't have had to pay any of that and surely shouldn't have to pay anymore. I cant just go online and pay my normal bill every month like my other bills gotta deal with this every month. One month the guy told me just to pay my regular bill while it was being investigated so I did and 8 days later my service was suspended again so its time to pay my bill again n 5 days so I guess it will have to be cut off again and the worst thing of it all is every month all this is being put on my credit and its ruining it only open account thats showing is showing terrible as I have been trying so hard to restore my credit. Dont understand why I have had to deal with all this just wanna pay my normal bill like everybody else!!

In March of 2017 I entered unto a 2 year contract with Direct TV, together with ATT. In June or 2018 I moved my service to a different address. In my new home I began immediately having trouble with connectivity issues with some of their receivers. They came out many times and replaced some of them but the problem persisted. After continuous complains a technician was sent out to my home and told me he was going to replace with new equipment that would resolve the connectivity issue. He did, and the issue was resolved, no more dropped signal. He said this was new improved HUB and they it could also allow me to install more Genies, I never needed or ordered more Genies. On the following statement I noticed that my automatic paid bill with them had been increasing every month, a total of $100 over what it was a year earlier, so I called to dispute. When I was told it could not be lowered I asked to close my account since the contract was now over 2 years and I was month to month. They told me I could not because my contract had been extended until 2021 by them installing that equipment in my home. I never asked for the equipment, I was never told the equipment would tie me into a contract, this was done deliberately, and they did it the same month the 2 year contract was over. For the last 3 month I have been calling their Loyalty Department and 2 other reps told me not to worry I was not on a contract and they would lower my bill. Today my husband, who is authorized on the account, called and advised that he was recording the conversation, now they refused to acknowledge the other persons we spoke to and the fact that they assured there was no contract. They say on the day on installation of that new equipment, the fact that I signed an I-pad, put me into a new contract. I signed the I pad because the tech said it was acknowledgement of new equipment installed, not new contract. He just gave me a screen with a line to sign. This is intentional fraud, I was duped, deliberate theft, not only on the day of the installation, but on all my follow up calls regarding the issue for the last 4 months where they assured all was month to month, not until I said it was being recorded. I have detailed notes of my conversations with Marie and Lorenzo in the Loyalty Department in Las Vegas, and today with Shantell and Francisco in New Mexico. None will give last names or extensions, and as evident in the recording, simply ignore the fact of what I was told by others. On July 1st, 2019 there is a credit showing on my bill, received by Lorenzo when he admitted that the notes said I had spoken to Marie and that she had offered credit. These 2 also admitted that they would have felt duped and understood but said not to worry, no contract. Today, the other 2, Francisco and Shantell said they did not see that in the notes. I was told the only way to close the contract was to pay $400 or $20/month of remaining contract. I asked how much for the most basic package, he said $27/month. Id rather pay that and get another provider for my premium channels instead of giving them the pleasure of STEALING from me, after always having their premier package, for the last 21/2 years in my name, and previously since 1999 in my husband’s name. By forcing me into this contract I have thus far lost $1,035.00 and will lose and additional $800 or so over the next 20 months. THIS IS BLATANT FRAUD AGAINST THE PUBLIC AND SHOULD BE STOPPED.

My bill started off very affordable now after having DirecTV for a couple years I cannot afford to watch my favorite channels because if cost to much so I had to cancel them.

There has been no email or awareness of a possible blackout of channels until I came home from work to find my channel missing. I called att/directv( which these att customer service reps are ABSOLUTELY RUDE AND CLUELESS!! I called to ask for a list posted somewhere online of specific channels that are missing and they couldn't give that to me or walk me thru where to look?? Absolutely disappointed and worst service ever!! Drop att and give DirecTV their service back! Atleast DirecTV associates were knowledgeable and helpful, not these att representatives!! If not resolved soon, refunds and discounts better be in order or I will be forced to switch carriers!

No CBS or Fox

Worst company for customer service ever! After I lost 3 channels I tried to get compensated for that. No luck. They only want YOUR money!
Spent almost 4 hours in total with about 6 different agents just so I could get a feel for this company.
Then I cancelled. They won't prorate, so you're stuck with paying for the crappy service even if you cancel and tell them you don't want it from the day you call! They've got it all sewn up in their legal department and the fine print you sign at the beginning! Don't give a rip about customers at all!!!

DO NOT TAKE AWAY CHANNEL 11. There will be a lot of pissed off people, which you know. I don't need a reply. Thank you

These thieves, don't allow me to cancel my account, they said they change their cancellation policies and that I have to pay the whole month even when I don't have the service anymore and I don't have any contract!! I just fill out a complaint with the FTC probably I'm not the only one so lets see what happens. In the meaning time DO NOT make any bussiness with them, they are the worst, never again!

Hello,
I have been working to receive a refund for unauthorized charges for almost 9 months. I am in the military and moved to MN from San Pedro, CA last June/July. I called to have my service after 7 loyal years turned off because I wasn't sure of my new area that I was PCSing too. I was informed that the equipment I had was out of date and did not need to be returned. Approximately 4 months passed with no reoccurring charges so my assumption was that the service was terminated as requested. Then in Nov 2018 I noticed a charge on my bank statement that Direct TV had charged for over $312. I called to get the issue resolved and still haven't received my refund back. I have spoken to several supervisors about this issue. Each time I get a different response on the situation. The first time they told me that I need to return the equipment and I would then be refunded. I returned the equipment and called back to check the status of the refund. I was told that I would receive my refund via the US mail on a card in approximately 30 days. I was not happy it would take that long however I understood if that was the normal process to handle a mistake. I waited about 50-60 days with nothing arriving in the mail. I called back and was informed that the refund was denied and the charges were "valid", they told me that my account was suspended when I moved and not cancelled as I requested and blamed me for the issue. This was not the case and I asked them how they could charge me to reactivate my account when I didn't even live in that state and there was absolutely no service provided anywhere. I was told that a suspended account is automatically reactivated and they can't tell if they are actually providing service or not. This supervisor was not helpful at all. Eventually he said he would process the refund again and I would receive it in my account in 5-7 days. Still I received nothing. I called again and was told that the charges came back as valid and I wouldn't be getting a refund, I asked to speak to another supervisor at a higher level and he argued and then hung up on me. I called again and the next supervisor was very helpful I thought. He looked at my account and said the reason the refunds kept being denied was because one piece of equipment was still showing as not returned. He corrected the issue and processed the refund again and told me it would be in my account in 5-7 days. I called back two weeks later because I still haven't received my refund. I was told today that from a supervisor that my refund is denied and the charges were valid. I asked to speak to her supervisor and was denied. I then was in the middle of asking for the reason and was hung up on once again.
I have spent countless hours on the phone and on hold over the last 9 months trying to resolve this issue. All equipment was returned and no services were provided since the end of June 2018. I just want my money back that was taken from my account in Nov. $312.81. I was a loyal customer for over 7 years and planned on coming back to Direct TV in the near future depending on my locations the military places me in. However, I have been treated extremely poor and cannot seem to get help from anyone. Please help resolve this issue. Thank you

My contract with direct tv includes my local channels and I am not receiving nextar channels . This is not acceptable to me .... I believe my equipment obligations are fulfilled , I would like to know if thats true so I could switch service ...

Five months ago, I returned a Direct TV receiver. It was not taken off my account so I called the next month and discovered I was paying for 2 receivers for years that I have not had. I believe when my receivers were changed out, the old ones failed to get removed from my account.

I have had to take my precious time for four months calling you and being promised this was ESCALATED and someone would call me and NO ONE calls me and no significant credit has been issued. June 10 I spoke with Supervisor Myle and she promised I would see a significant credit on my July bill. It has not happened.

July 15th, I called and was promised a Supervisor would call me back. It did not happen.

I have been with you back when you were Primestar and now I am ready to file a formal FCC complaint and changed all my ATT business with a competitor..

I have not been able to get onto the website and access my Mom's account. Each time I try it states that there are technical issues. I have tried the telephone and it becomes a rabbit hole of endless automation.

My Mothers is the person with Directv service and she needs a service technician to come to her home and check the Directv receiver. We have tried, repeatedly, to reboot the box ourselves. But it is still providing spotty service.

I just need a Service Tech to come to my Mom's house. Is that such a difficult thing? Apparently it is.

ATT/Directv is quit to tell you they appreciate how long you have been a customer before they proceed to let you know how much you are really appreciated. so i am a long term customer under no contract but choose to stay with Directv. My 60.00 incentives will end this month. I call to see how i could keep my bill from increasing and was offer a chance to lower my package. Well, i know how to lower my package. Why would i need customer service for that. I would not have the package i have if it was not the package i need. Already paying for channels i don't need to have the channels i want. So, i was offer a discount of 20.00 dollars. To me this ludicrous. I have been and appreciated long term customer?? When i said no, i was offer a chance to extend the 60.00 incentive for another month. Why? So i can either forget until i see the increase charge on my bill or call back to listen to the same nonsense. I chose to cancel and she was happy and very helpful with that. On my email is for cancellation is "sorry to see you go" "hope to welcome you back soon". So, instead of showing respect to a long term customer, you would rather me cancel and return than to simply work with me in my current situation. Why?? So you can ask me back with a contract. Since this has happen to me in the pass and i have given you all every opportunity to treat me "a long term customer" with the respect i deserve. I want to let you know once this service is gone, IT IS GONE. I would like to be removed from all correspondence (mail, email and phone service). I WILL NOT BE BACK!! If long term customer mean this kind of service with this company, i choose to move on and i suggest you do the same.

I have been try to reach your wonderful call/support center. I need to have a tech come to my house to see the receiver and remote.
i am having NO luck. All i get is a computer voice and staff who ask me the same questions each time they pass me on to someone new.

Account #
phone number
billing address

I need a Tech - i have followed all the help pages you have . You Chat as been Busy for over 48 hours. I check at 4:30 am and it is still busy.

you sent me a LCC unit which after 4 tries does not work - i believe this is what is causing the receiver and remote's problem, but i can not talk to a person - who i can understand or can under stand me.

I will continue to try the chat line, but this is getting tiring.

thank you
Linda kingsley

Call up D T on 7/10/19 I wish to speak to someone in CS when that someone got on the phone they were no introduction he just picked up the phone and still having a conversation with his coworkers I had to say hello is someone there and he put me on hold then he came back on and said hello and I had to ask who am I speaking to I could not believe that this is someone in CS field talking to a customer like that after he ask how can I help I explain my reason calling he said not probably I can get that done for you and just transfer me to someone else without telling or explain anything and this is why I no longer wish to do anything kind of business with DIRECT TV and I really hope D T will train their employees a little better because whenever I call for a issue there is always different answer for the same issue.

Local channel not available! ABC.

I'm not happy about loosing my channel 27 if need be I will shut everything off and go back to dish

I rate this experience -10. I have been trying to resolve a dispute for over a month without success. It is totally unacceptable that I have transferred from department to department without a resolution. I have been told different options and had my credit pull numerous times to receive service again with no results. I keep been told I owe two different amounts and I filed a dispute with a representative over the phone on June 4, 2019. Since that time I have not received any information and only the run around. I would like response back to my complaint ASAP!!!!!!

You have breached your contract with me to provide my local channels over the directtv system. You failed and I cannot pick them over the air. You have bullied Northwest and created a dangerous void in weather alerts and local programming in the Greenville/Greenwood Mississippi area.

Ripped off by Direct TV. I had a three year contract with direct, the three years expired and my rate went up. I cancelled direct tv and was charged and early termination fee. The reason I was given for the charge was that I added another tv and that automatically put me into another two year contract.

I just a payment of 99.99 on may 27,2019,but I switched ti dish on the 14th of June. then I got a bill for 42.40.i think I should NOT a bill and have of my 100.00 back because I have your service for the full month. my service was messed up the last six month .i maybe last 3 month called for someone to come out,it .they told me it would ne at least 3-4 days. so we had no tv out-of-3- months we had total of 11/2. NEVER GO WITH YOUR SERIVE AGAIN I DESERVE A REFUND AND SHOULD HAVE NEVER GOT A BILL.I HAVEN'T SEND THE CHECK OUT EITHER. IF I DONT HAVE TO PAY THE BILL FOR 42.40 I WOULD BE OK WITH THAT???PLEASE ASAP THANK YOU

I dont know how they are #1 in Customer service.
Had them for 3yrs, worst Customer service ever!! every time I called they would transfer me to someone in another country.
They would always put me on hold then hang up, at lease 3 times every time, there Excuse always the same have a new system in place,
working out the glitches. hard to understand them cause of there thick Middle Eastern Accent, and they sometime get upset when you ask them to please repeat themselves.
I finaly canceled my service before my next billing cycle, but they took the money anyway. tryin to get the money back is like trying to pull your own teeth out, very Aggravating and frustrating process.
They will not put the money back into my bank account, WHY??? DONT KNOW! it was easy enough for them to take it out.
Anyway they will only refund me with a prepaid visa card that would take 4 to 6 weeks to get. Ridiculous!!!!
And by the way when I ask to speak with a manager they just hand the phone to someone else in the room. waste of time.
Well it has been 9 weeks and nothing, called them up got the same run around with them hanging up on me again.
when got some one willing to help, she was nice and Sympathetic to my frustration but could not do much for me.
she said they just Recently received the request for the refund so I should receive it in another 4 to 6 weeks. Unbelievable!!!!!
They must Survey they Customer when they first install the service, before they get a chance to deal with customer service a couple of times.
CAUSE I CAN NOT SEE HOW THEY ARE #1 IN CUSTOMER SERVICE!

I have received several letters stating my account is past due. I spoke to a supervisor and was told that my April and June payment with an E - check has been received but my May payment had not been received.I mailed in a check #1036 for $152.32 on May 27th that cleared my bank on June 3rd and was deposited into a Wells Fargo account that the billing department does not have any record of. I have spent over an hour a day for the past 4 days being bounced around from department to department, getting hung up on etc. I have the cancelled check for your review. I am done messing with you and your billing department. I like Direct TV but if I do not get any resolution to my issue by the end of this week I will cancel my account all together and go to anyone of your competitors starting next week. I hope you will reply to this email.

281-798-1073

For the past 5 months I have been billed for equipment the I have never had. The customer service, If that's what you want to call them, have assured me every month that this would be corrected. They gave me a confirmation number of 4852367251A and ticket numbers 148034, 159185.
The woman I spoke with today said the "back office" didn't approve the ticket number. What the heck is a back office? I picture little fat guys smoking cigars. I was told that I have equipment in my living room, bedroom, and a bar room. I don't know what this is, just something you made up I guess. One rep told me that they had a computer change and the extra "bar room" must have been added by mistake.
I have requested that you send a service person out to verify the equipment I have since I must be a dishonest person. They won't do this.
If I continue to be billed for equipment I don't have now and have never had, I will return the two units I have and drop Direct TV forever. I will also cancel my AT&T landline, and air card and never have any AT&T equipment in my home.
I also plan to file a complaint with the BBB, Ohio Attorney General's Office and the FCC. I have had it with you people.

I have been trying to get my cable moved and they have told me that they would be out to do so and this is the third day they have not shown up and tell me they can’t find an order this is the worst experience

I'm very dissatisfied with this service today with my payment plan I was only supposed to be paying like $72 a month my bill was 80 bucks this morning I was not helped in a proper way I asked the question was not aunt and they were not answer to the best of the person's ability so I am not raiding y'all any higher than a woman

rep from direct tv took info for bundle with century link gave me telephone number to call century link to activate,was told activation takes a couple of days.long story short conditions phone number to stay same ,direct tv tech rigged spectrum cable after dish install and said when century tech installs internet and phone have him remove .cant tell spectrum we changed to dish till century link is installed,qualified for free installation due to bundle may 16 2019 dish installed,may 24 letter from century link after 5:00 pm to install modem, telephone call may 24 have to have engineer tech to work outside wonk come till june 12 still paying for spectrum and dish ,no century link,direct tv never informed me i had to pay 100 dollars for century link ,10 dollars a month for modem,38 dollars for phone filters ,if your in partnership with century all these extra monies required should be addressed prior and your partner didnt show up or call and im still paying spectrum,so much for a better,cheaper,tv,internet,phone package im going to cancel all if this is direct tv way of doing business and will pay the penalties monthly of 20 dollars as stated ,not a good deal with all hidden charges and costing me unknown charges.

I was supposed to have a technician come out to my house to adjust my satellite due to not having any signal. I scheduled an appointment on 6/8 for 6/11. I confirmed the appointment twice by text message and once by phone and no one showed up. It was an inconvenience to me and the person who waited at my house for 4 hours. I was told I would receive a credit on my account and a phone call from the technician supervisor. I got neither. I still don't have any signal on my tv, but I was sent a reminder from AT&T about my bill for this month. That was awesome. You're customer service reps were no help whatsoever when I called to confirm that someone would actually come to my house to repair my dish and what time I would need someone to be there. I confirmed all the information on the account but they still refused to help. This is the worst customer service I have ever received. I am a long time customer of Direct TV, but right now if I could break my contract with you I would. I am definitely letting everyone I know what horrible service I received. Social media is a great outlet to get information out to a lot of people. So, thank you for your crappy service AT&T.

My complaint to Direct TV is the very personal information that one has to give over the phone to enroll with Direct TV for their services. This info can be used against the potential customer in very expensive ways such as in the “Well Fargo” cases. My question is, “Why do Direct TV set the customers up to be taken advantage of so easily?” There are other ways to gather personal info other than giving it to someone that can use the info for their own personal gain. I was told that an employee cannot have any pens, pencils, or paper, but these rules can be and usually are broken. I worked at a prison for 15 years and we were searched, screened, and had to go through a metal detector; and yet, there were all kinds of contraband smuggled in to the prisoners. I noticed that Direct TV has only 1 1/2 stars rating on their service. This is an area that Direct TV could greatly improve on with all the technology that is available today.

Tried to rent a movie an it took 20 minutes to get it done . Went through 3 different people before I got someone an then he tried to cell me a phone I just wanted to rent a movie. I don't think I will be staying with direct tv much longer sorry . Poor service. It was better when it was just direct tv.

Lost service to my TV I called customer service they try to resolve situation said they could not resolve situation from their end I would have to purchase a service agreement for $99 for them to come out or $8 to come out. Once I agreed for the service contract 5-minute my TV's all came back on after they got my information and I agreed for the contract I believe I was just scammed by DirecTV Better Business Bureau

I was told that I could use my Reward card towards my balance of 218.00. This was on May 8th, 2019. I told them over, and over, and over again that I did not have that kind of money in the bank and did not want it to go into overdraft. The person I spoke to told me again that I could put that card into my bank account. She then offered me 400.00 Reward instead, I said ok. So when I had not seen the Reward cards in the mail I called again on May 30th and was told that it takes a month and that I can use the 300.00 Reward card. So I went to the bank on May 31, 2019, and was told I could not deposit that card into my account. So they LIED to me and now my account is in overdraft and I don't have money to pay my rent and other bills.

Last night we lost service from directv. Called to get answers and was put on hold for 45 min. After that wait they hung up!!!! Kept telling me to hold on because of amount of callers!I can't say anything other than just stupid!! Would have been easier to hear a recording telling me the truth that satellite was down instead of repeat bull shit over and over again.get yourself together at&t worse service ever! Your prices are ridiculous, I've gotten to the point I surprised you don't charge for phone calls now! You apparently do not even have someone to handle a problem that could have been resolved with a simple recording!!! Shame on you!!! Don't bother buying any other companies, you can't handle what you already have!!!

3/9/19: Had Dish installed; called to cancel DirecTV, because we couldn't stand the terrible reception any longer. They told me we'd get a letter with a list of equipment to return. Told me we had to return equipment by 3/19, (10 calendar days) or they'd charge an equipment fee.
3/11: Called to ask if letter had been sent. Told letter takes 7-10 working days to receive.
3/27: No letter. Called, told equipment is too old; don't need to return; would not put in writing; no letter would be sent.
4/5: Received voicemail stating we needed to return equipment. Called; was assured equipment is too old; don't need to return. There will be no equipment fee.
5/4: Received invoice for last bill and $148.85 for non-returned equipment. Paid last bill.
5/15: Called to address bill. Told to take equipment to UPS store with name and account number.
5/18: Turned equipment in at UPS store. Got a receipt and tracking number.
5/24: Received intimidating email stating we were being taken to collections for non-payment of non-returned equipment fee.
5/28: Called, was told we have a zero balance. I don't believe this, but I will watch the mail and email.

Since AT$T bought DIRECTV, they are so big, that one side doesn't know what the other side is doing, and (corporately) they don't seem to care. The people I spoke with sounded very sincere. They probably thought they were helping me, by telling me that I didn't need to return the equipment. The corporate lowlifes are so greedy and stupid, that they don't care if the equipment was too old to reuse, and they likely had to PAY to get rid of it. They just didn't want me to keep their stuff.
After this fiasco, I will NEVER, EVER recommend AT$T or DIRECTV to anyone. I will go out of my way to talk people out of subscribing to either entity.

In January 2019 (year 2 of my contract), DirecTV decided they would jack up my bill (same service - no change in service) to $120 from $88. We called in February and asked Billing what could be done. They wanted to reduce my service and pair away channels in order to reduce the bill. They said I could call back to see if there were any promotions in the next few months. I've discovered these folks simply do not care. I called in March, again in April and again today (May 28). Today, the Billing Rep told me they were under Tight budget controls. I asked what that meant and the rep couldn't tell me. I've figured out they do this to everyone in year 2 of their contract. Unfortunately holding customers hostage in year 2 is what they do. Another reason why DirecTV should not be allowed to mandate multi-year contracts. The cable companies stopped doing it so why don't they?

For the record - there have been no promotions yet this year that would lower our bill. The Billing reps keep telling me they will call me when there is a promotion that will lower our bill or their way of getting me off the call with them. Very unhappy with DirecTV.

I WAS SCAMMED INTO A DIRECT TV ACCOUNT. I WAS TOLD AT ATT STORE THAT MY CREDIT HAD BEEN FROZEN AND I WOULD HAVE TO PAY A $200 FEE REFUNDABLE AFTER ONE YEAR WHICH I REFUSED TO PAY.
THIS WAS ACTUALLY $199 FEE FOR TWO RECEIVERS FOR AN INSTALLATION WHICH WAS NOT REFUNDABLE.
ALSO I WASN'T TOLD OF $240 CANCELLATION FEE WHEN ACCOUNT WAS SET UP. ALSO ADDITIONAL FEES
WERE ADDED THAT I DIDN'T AGREE TO. NO BILL FOR 3 WEEKS AND I SENT STUFF BACK TO DIRECT TV BEFORE RECEIVING FIRST BILL. I JUST GOT A BILL FOR $534.90 WHICH I WILL CONTEST IN COURT IF NECESSARY. JOHN D MAXIM john.d.maxim@gmail.com

On Thursday my cable stopped working. I called to get someone to trouble shoot that did not work so the lady wanted to schedule me for Monday i said no way i was having company for the weekend and i needed it to work before that finally i spoke with a gentlemen by the name of Yaya his # is YM376H And he set an appointment for Friday 12pm to 4pm i kept getting messages for the time they would be arriving my last text from them was at 3:48 so by 6 i started calling to find out where they were i was getting no where then a gentleman by the name of Roy he . said he set a rescheduled for later and the tech would be calling me in 30 min. I waited until 7:21 and i called back and they could not find any info on what Roy said they could only find the order for 12 yo 4;00 and they said the tech put a stop on it i got no phone call no text no nothing so i had been sityin in my house all this time waiting. And the earliest they could reschedule me is Tuesday at 8. There are no words to explain the anger i felt and the helplessness of all this but no this the first chance i get i will be canceling direct tv and will never make a recommendation for directv i will go back to spectrum and will nevet speak of directv again. You have no consideration for the customer at all it has to be the worst cable service ever and when it comes to the customer they are not thought of at all. You are the worst

WHEN A SLAESPERSON CALLS TO OFFER YOU SPECIALS AND THEY DO NOT KNOW WHAT NO MEANS.
WE TOLD HER NO AND SHE KEPT PUTTING A HARD SELL ON WE FINALLY HAD TO HANG UP TO GETRID OF HER. THAT IS NOT RIGHT
STEPHEN CUSACK

We have had nothing but problems since Directv merged with AT&T and we been told lie after lie so we finally had enough and canceled our service March 14, 2019 but we had a credit on our account of $17.24 for prepaid service in December 2018 and we prepaid December 28, 2018 for service in January 2019 so we could freeze otherwise they would not allow us to freeze our account while out of town for two and a half months. Today is May 22, 2019 and we have called numerous times about our refund check and Directv keeps giving us the same line, that it will take "another 35 days" to get our refund check in the mail. We mailed back the equipment even though Directv took their time sending us the box to mail the equipment back to them and we saved the paperwork for proof of when we received the box and mailed the equipment back the same day as we received the box from Directv and have proof from the post office with date and stamp. Directv also won't acknowledge we prepaid $46.99 on December 28, 2018 to freeze our account yet I have all the paperwork from Directv to back up our claim that Directv owes us money but they still have yet to send us any refund so we are taking matters into our own hands. I am filing this complaint against Directv for bad customer service and for lying to us even though we had confirmation numbers with customer service rep name and employee number with time and date called to resolve the issue at hand and also for not sending us our refund within the stated time of 30 days. It has been "over two months" and still no refund check from Directv. Directv also won't refund us the $46.99 we paid In late dec 2018 ($46.99) for Jan 2019 in which we were told we would have to prepay in order to freeze our account. I have all documentation and records for proof. This is why we canceled our service and refuse to do business again with Directv & AT&T. We expect to hear from someone who handles complaints for Directv so we can resolve this issue in a peaceful manner. It shows a number online to complain to Directv 1-855-802-3473, we're not sure if this is a valid number but I would like to talk with someone who can get us our refund. We are only asking for what is rightfully ours and nothing more. Sincerely, Melissa and Henry Carrillo, Email address: melcarrillo@hotmail.com, phone: (541) 520-6394.

I live in Idaho Falls, Idaho and for at least the last 4 months, we have not been able to get the NBC network .I complained and received a $50.00 credi on my statement. I would like another credit. I watch a lot of the NBC programming or I used to. I have missed so many of the shows that I normally would watch especially The Voice, I missed the entire season. This is just one example of the many programs that I have missed, especially all of the end of season finallies. Please issue me a $50.00 credit immediately and $20.00 a month for every month that this continues!!!
Thank you,
Julie Wheeler
450 J Street Apt 21
Idaho Falls, ID. 83402
Phone number 1-208-701-5201

For almost 3 weeks now I have been trying to get the proper equipment to connect my wireless internet to my receiver. First I was sent the wrong equipment then twice after that it was sent to the wrong address. Today finally received it to the correct addresses but once again it was the wrong equipment. I’ve called and called and chatted and chatted but no one I talk to seems to think it’s a problem and just shrug it off. After being a customer for nearly 10 years I will be canceling this service and going with someone who treats their customers better than this. I will never recommend to anyone I know to ever use direct tv.

When sports programming is delayed or moved to another channel DTV does a program update and removes your recording programming!!MISSED THE MONDAY RACE DUE TO THIS. THANKS ALOT!!!

I have called direc tv for 3 days now. They don’t fix my problem . Still can’t get pandora . This is horrible !

This is a letter of Complaint to AT&T and Direct TV

My Wife and I asked Direct TV to install Wi-Fi that would be able to produce upload speed to run the security cameras installed in our home. They told me that they use Century Link Co. for all Wi-Fi services, which was not a Direct TV company. I voiced my concerns and I was promised they would guarantee that once installed it would work fine. We asked that the service be installed based on this promise. That service was installed and it did not work as promised. It was installed no more that three weeks and never worked. We even had their service technician at our house and it was checked and he could not get it to work. We then asked Direct TV to remove their Century Link Wi-Fi.

At that time we were told there would be a cancelation fee of $340.00. Our current balance is $263.09. We do not think we should pay this. Direct TV and Century Link could NOT satisfy our requirements for a minimum upload speed of 3 Mbps. We want a credit from Direct TV and or AT&T. They are threatening further action if we do not pay in full.

Readers;
Do not use AT&T or Direct TV services!!!!!!!!

I cancelled my service today 4/30/2019 and I am being told that I will continue to billed until May 19th. I am not willing to pay for services that I am not using. This is unacceptable!!!!

Recently purchased a portable satellite system (King Quest VQ4100) with receiver. Called to start tv service with Direct TV. Worst experience of my life. Could not get it through the staffs head that I already had a satellite, receiver and cables this was going on an RV. Wasted four hours of my life. At hour 3 they were able to turn the service on but I had to talk to someone else about installation. Once again I already had everything and didn't need install. One of the worst experiences of my life. If you are going to Co-sell a product with another company you should probably let your staff know what the difference is between a RV satellite and residential satellite. Funny thing for this whole experience is they still have a tech coming to do an install. Jokes on them I will be camping and the system already works. I talked to Catherine at ATT who directed me to Direct-TV, then to Prine who was clueless she then directed me to Kaleb who started the service but still scheduled the tech to show up and install then sent me to Alan who was a complete waste of space and had me steaming. I am pretty sure I call him a dumb F#$k and hung up. Once again if you are selling a portable satellite for an RV have some people that know what to do when that customer calls in. Please feel free to contact me with someone that can speak clear English and has the ability to make change.

On Monday I was on a live chat and I was on my break so It was agreed that I would have someone call me back at 5:30 in the evening once I got home. It is Wednesday and I have yet to have a call back to resolve the issue that I was sold direct tv and I thought I was getting direct tv now. which Is cheaper. The reason I went to this AT &T thing is because they said it would be cheaper. It actually is not cheaper than comcast for what I get it is not. Comcast you can watch everything on all TVs with a little box but here you get one box and im being charged just about the same for access to only one darn tv.
address is 716 south 13th Springfield Illinois phone is 217 816-3345

i am not able to change my package on line - I have tried and each time the site requests that I call. I've called a couple times in the last few months and when I ask to downgrade and if there's a deal or discount the person on the phone tells me they are not allowed and will have another rep. call me back. still waiting. I have also asked about the cable lines that are still not buried in my back yard. when a direct tv truck came to take care of this they tell us they are not the right group to do this job. The cables have been exposed for TWO years. How is it possible that my cables are still exposed when your company made the appointment. The playback feature is horrible - It doesn't work half the time. Your website is very deceptive - the only thing you allow is upgrades. Cancellations and downgrading are impossible without calling - then when we call you get the run around.