FedEx Complaints Continued... (Page 4)

DELIVERIES ARE ALWAYS MESSED UP ON THIS STREET. I RECEIVE OTHER PEOPLES PACKAGES, MINE IS NOW NOT DELIVERED LIKE IT WAS SUPPOSED TO BE ON 2/10/2018. I HAVE HAD RETURNS THAT WERE NOT PICKED UP FOR DAYS AND HAD TO COMPLAIN CONTINUOUSLY. WORST DELIVERY EVER. EVERY TIME FED EX IS USED BY VENDOR IT GETS MISPLACED YOU HAVE A REAL DELIVERY PROBLEM HERE. YOUR OUT OF COUNTRY CUSTOMER SERVICE AGENTS HAVE NOT A CLUE OF WHAT THEY ARE DOING, WHEN YOU ASK TO BE TRANSFERRED TO USA THEY EITHER DROP THE CALL OR IT IS ON HOLD FOR 20 MIN. OR MORE. SHAME, SHAME ON YOU YOU USE TO BE A GREAT COMPANY NOW YOU ARE ONE OF THE WORST.

Tracking number 789373546573/789355582697.. I have been waiting on a package since delivery date wed.Jan17th. Due to weather delivery date was moved to Friday Jan 19th. Still did not receive package. checked tracking number states FedEx package was on truck for delivery today Jan 20th.. My husband and I was home all day waiting on packages. I called the FedEx office approx at 3:00 pm asking customer service how long before driver arrives. He was unable to say. sent a message to Athens Ga. office. He advised me that my delivery time was between 10:00am and 500pm. We waited at 6:15 no delivery. I checked status on computer. I was shocked to see the status driver attempted at 2:22 pm (business is closed). which is VERY INCORRECT!! we awaited he never came! There was no delivery, no attempted tag placed on my door. He never came! I called customer service spoke with 3 people one in particular his name was Xavier in the El Paso office.. He was the most rude disrespectful person that I had ever spoken with in a customer service. He need to be removed! he has no business in customer service. since you all record your conversation for QA please listen to our conversation. I spoke with Cecial she said she would attempt to call a manager to try to get package delivered. why would you not try to deliver a package to a customer who have been waiting two extra days than you tell them it will be the following week on a Tuesday. That's very poor customer service. Customer service was very rude,. I was upset explained that to each person, I just wanted my packages. I have never seen such poor customer serviced in all my days. This was just unexceptable. This was the worst experience ever.

3 years ago Fedex water damaged a package and blamed it on me. I gave them the package to review the damage and they stole it and would not return even the damaged package. I can't say a bad enough word that describes these bullies. My daughter is poor and has saved 200 to by a lego building for her husband for Christmas. and now Fedex has stolen her package she actually saw the driver stop at her house, smoke a cigarett and leave with her package. I have a sugestion that we all call them Fedup. I avoid buying any thing from companies that use Fedex. I never have a problem with UPS and USPS . Fedex is the worst company I know of. I am sure they will dodge this issue with my daughter I hope the company fails soon to protect the inocent public. I petition the Government to put an end to Fedex. I have heard of several other problems with Fedex honestly I don't understand why any one would use them.

those people are very lazy and they are lying about come to your house and delivers packages. they need to close that company they are disrespect they don't even care about customer.

Everytime I call customer service for an earlier pickup nothing happens except I have to get on the phone over and over and over talking to people who don't speak English and don't listen. In the end I don't get my pick up. SO here it is a holiday weekend of which I was suppose to leave early with the rest of the company but no, I'm stuck here writing this complaint and once again on hold with 1800 not helpful. I've lost count on the phone calls I've made. I would not give customer service even one star.

Bought a guitar on ebay. Seller delivered it to a Fedex office in Mobile AL on Saturday Nov 18. Tracking #788515387703. Seller was told it would ship on Monday November 20. and would be delivered Nov 21. The package requires a signature so I took Tuesday Nov 21 and Wednesday Nov 22 off from work. Seller talked to Fedex Tuesday (Nov 21) as the package showed no movement and showed "Shipping date pending".
This morning (Nov 22) I received a notification from Fedex that the package will ship today. and the NEW delivery date is November 28. Now I have to take an additional day off of work!
I have lost 2 days wages and now will have to take a third day off.

Can someone please explain WHY a package in YOUR possession takes four days to ship. Your online regional map shows Alabama to Michigan to be a two day ship. So now it will take 10 days ( Nov 18 -Nov 28).

Tracking number is 788515387703

The FedEx driver had 2 packages for us, both from the same company...our home has our house number (10082 Brian St) on a 6" cedar porch post, and 2" high numbers on our mail box....the carrier dropped both boxes at the house across the street (where the house number is also prominently displayed), on a porch the tenant there doesn't use. The boxes sat there for 2 days (according to another neighbor), with it drizzling and raining the entire 2nd day! Fortunately, it was clothing and each piece was sealed well--I'm still trying to get the dampness out of 15 pieces of clothing which are intended as Christmas gifts.
I'm sure you can find out which driver was at 10082 Brian St, Rock Falls, IL 61071 late in the day of the 15th or early on the 16th. They need to be aware of errors like this--some deliveries would have been ruined by his/her error!! I'm sure you wouldn't be happy with replacing such items at your expense. Thanks for your time, Mrs Rowan Butts 1-815-626-2570.

61299996068820005832
I ordered a small package from Jos A Banks, It was sent from their store in Londonderry NH and have been taken to the FedEx depot, huge building on the hill, in Londonderry. I live in Nashua, about 14 miles from there. I called customer service just now, after waiting to see what they were going to do with the package and not seeing any progress, and the guy said they were going to let it sit on the shelf for the next 6 days and on the 15th they were going to take it down and give it to the post office for delivery, and no, I could not drive over and pick it up.

I understand what service JAB used,

What I don't understand is 1. Why can't I pick it up from Londonderry? and 2. Why do you insist on keeping it on the shelf for the next 6 days?

Could someone just say, place it on the post office truck and let it move along?

Thanks

I am disabled and place orders online frequently to be delivered at an apartment. My doorbell is broken and does not ring to my apartment. It does work to ring through to let people in. I was contacted by a FedEx representative saying they tried to deliver a package three times and could not leave it by the door. I expected they would call me if there was a problem from the door or truck, but I was informed they could not. Now I have to find someone to pick up the packages at a location that is a long distance from my home. My complaint is not receiving a call since I am always at home. UPS does not have a problem delivering to me. I am very disappointed with FedEx and will ask that items I order never use your company again.

On 10/18/17 at 4:17 PM a message was left on my home answering machine by an employee at the Santa Fe, N.M. FedEx Ship Center, 2542 Camino Entrada Street that there was a package for me to pick up before 6:00 PM, or it would be sent back to the supplier. This was my first notification and I received the message after 6:00 PM due to work. I was also informed in this message that the package had been there for 5 days. No known attempt was made to deliver the package to my home address (no tag on my door of an attempt to deliver). In order to ship the package that has been returned to the supplier, I will have to pay another $175.00. I don't think I should have to pay this additional shipping cost due to the failure of FedEx to deliver my package or to notify me in a timely manner to pick up the package in Santa Fe ( 1 1/2 hours from my home). I hope to hear back from you to resolved this issue. I did not have a tracking number.

To: Rock Auto

My two different orders that were due to arrive today was not delivered by FedEx with the lame excuse that my address was wrong.

This is the fourth time in a row that they have failed to deliver with some lame excuse.
I have mechanics on site waiting for these parts, now they want to wait until Monday to deliver?
I guess my address really is not that wrong. The driver probably probably wants to go home early to miss the traffic.

Since UPS delivers several times per week here, please use them in the future.

DUMP FEDEX - Why should I continue to shop at Rock Auto? Delivery is part of transaction and FedEx is making you look terrible.

I don't think it is appropriate for you to deliver packages to my house in an unmarked vehicle. Your name and proper DOT numbers should be on the vehicle.

I had a package deliver,he came though the gate yelling hello,I went to the door and he would not bring the package on the porch he said well I met you half way i think this is not acceptable,I am having problems with my legs,but this is also his job

4 out of 5 packages are dropped off at the post office though my home address is on the package

Good Afternoon,

I would have to say my experience with Fed Ex would be rated at "0" . I have never experienced such poor service and witnessed such poor representation by employees during any transaction in life! I am appalled at the level of service I have received from the customer agents which I have spoken to particularly today September 4th at 10:30 a.m. I have spoken today to a Chris who declined to give his sir name and refused to let us speak to a Manager or a Supervisor and insisted we speak to him. When the conversation was not seeming to go his way he hung the phone up on me while I was still speaking. I have been trying to receive one package from August 19th while I was in Florida. The package was scheduled to be delivered on August 21st by 4:30pm to the hotel. It was not, when I contacted Fed Ex on Aug 22nd the package could not be found. When I departed the hotel on Aug 24th the pkg still could not be found. I advised the Fed Ex agent who gave her name as Virginia from ext 151661 that we were returning to Barbados. The package when found was still delivered on Aug 28th to the hotel though we advised we were checking out. From the 28th of August until now I have been tossed back and forth speaking to all kinds of persons who have made no effort to bring closure to this situation which is no fault of myself as the customer. On August 31st Derrick who said he was a Manager told us the package would be picked up from Hyatt House Hotel and sent to Barbados and asked for the address which we gave to him and he gave us the case # is 0823753623 this did not happen! The agents you all call customer agents are just persons answering the phone. They lack training and empathy and should learn to personalize each situation as each caller is different. They are robotic, cold and very rude! I have spoken to a Virginia, Chyna, Derrick, Hazel, Tattiana and the most rude one mentioned at the beginning Chris. The last solution proposed by the Manager on Duty today whose name is Juan has indicated the package will be collected back from the hotel and sent back to the shipper. That makes absolutely no sense at all! I am so disappointed by this entire experience. I have used Fed Ex personally on multiple occasions both for work and to send personal items and this entire experience has been a nightmare! Your big International Company who's business relies solely on customers in the USA and abroad cannot rectify a transaction gone wrong. That package should be delivered to my address in Barbados for all the pain and suffering experienced due to your incompetency, inconvenience and inability to deliver satisfactory service.

Regards
Terry Thompson.

A little over a year ago, a FedEx truck backed into by house, while making a delivery, that resulted in a crushed rain gutter. I was told to get an estimate and mail it to attn: "Roger". There has been no contact from FedEx concerning the repair. Today I asked a FedEx driver for help in getting this resolved. Rather than make an effort to assist me, he humiliated me in front of fellow employees. He made an issue of why I waited so long to talk to someone. I tried to explain that I was told that some one would contact me and I took their word for it. The driver was making a delivery to our NAPA store in Ohio at around 11:00. I would really appreciate anyone that can help me get this resolved.

I walked in to deliver a package and nobody was at the front desk. I waited, waited, waited, and waited. I finally stepped on the automatic door again so the buzzer would go off and waited, waited, waited, and waited. Finally I said Hello, and someone answered in the back that it would be a minute. I waited, waited, waited, and waited. The entire time I was there I could hear laughing and giggling in the back. Someone finally came out and wasn't enthused that I was even there.

All they said to me was; dropping off a package? I said yes. Need receipt? I said yes. They never even apologized for making me wait. This was very rude. I called home and told my wife and she said the last time she was in there, She had to hold a very heavy package for nearly 10 minutes while your FedEx agent was casually talking to somebody. They finally said, oh you can set that package down on the counter. I have had several experiences where your employees rarely even spoke while I was mailing a package. I am not a complainer by no means, but is this truly the service I should get? Everybody has bad days, but am I not truly the customer here?

The FedEx delivery man came to my house went to the back porch door knocked and left. There is no knocker or door bell on the back door and there is a lighted door bell on the front door. I was sitting in the living room Friday when he came and saw him roll out of the drive way. Why would you go to a door with no answering device and not go to the front door. Also I left the signed notice for him to leave it Saturday he did not pick it up. I think next time I will use ups. They seem to know how to use the door.

I was waiting for a package, a new bike. A gift Which I was going to spend Saturday putting together, to be given Sunday as a Gift.) to be delivered this Saturday, 8/13/16. I signed up for FedEx tracking service, to track any event involving the package. The last email I received, was at 0858; Saturday. That it would be delivery by the end of the day, no problem. I stayed home, waiting. It was raining, off and on, all day) to receive the package. No new emails. So by 1800, I went on FedEx website, and to my surprise, my package was delivered at 0958 this morning!

No email, no knock, no buzzer! I stay in an apartment building, which USPS, and UPS; have no problem knocking on my door, or ringing my buzzer. I received packages from USPS this day, at 1400; and she buzzed my intercom. FedEx, delivered my package to leasing office; which is the first building you pass, coming into my complex. The Leasing office is closed on Saturdays, most of the time., I'm surprise they were open.

They never tried to deliver to my address; which should be on the package Shipping Label. Not the Leasing office. If I wanted it delivered there, I would've put down, that address, as the delivery address. I called the Leasing Office, which was closed by now, then FedEx; which explain, "When we have a delivery in an apartment complex, we deliver packages at their leasing office. Sorry, Go pick it up there. This is not a exact quote.

Anyway, if I've known they were going to drop my package, at the sometimes open Leasing Office; I would have called them, earlier. But no email, of the package's location, or the delivery from FedEx; to the Leasing Office. Needless to say, I'm pissed. Shame on you FedEx.

I work during the day, so its rare for me to be home to sign for a package. I kindly wrote a note to the delivery driver (and signed it) to please take the package across the street to my parents house. Where my mom could have signed for it. That wasn't fulfilled and the 2nd attempt to deliver the package failed. So I called the office and asked them to deliver the package across the street and they said that cant happen because it has to be my address. Well some people do have to work for a living and being able to fulfill my wishes could make this easy but now I have to take a day off work to sign for this package which is not easy to do. I don't appreciate this at all. I will lose money by taking off work. If you want happy customers you should work with them.

We live in an area that has streets named "Sunridge Court & Sunridge Ave", we have been here for 8yrs & FedEx has yet to get it right in delivering our pkgs. Last Monday I was watching my neighbors home while she was away & FedEx dropped off two pkgs & when I went over to put them inside they were for 100 Sunridge Ave & delivered to 102 Sunridge Court & when I texted the my neighbor she said that this was the second time in a couple of weeks. Last Monday I called FedEx with my concerns & for them to pick up the pkgs & deliver them where they belonged I was told they would get right on that & this is Thursday & no call to set up a time for pick up. Unacceptable this has been going on way too long.

Received information on tracking number 677816726979 that package was delivered and signed by an L Miller. I did not receive that package. I do not know who signed for it but this package is and iPhone. I want to know who FedEx person delivered this to. I am extremely upset.

I received a delivery today and my experience with your driver was not a good one. We have a 700' gravel drive way which leads to our home. I was working outside and heard your van coming in on the drive way. The drivers speed was a little fast and I was concerned because my small dog was also out side. He started to bark and run in the direction of the on coming van. Concerned that the driver would not see him, I ran up to within 20' of the van and asked the driver to slow down and watch for the dog.

The driver stopped for a second, looked at me and then drove on to the front of the house, he did not reduce his speed. I picked up my dog and walked over to the van. the drive was in the back of the van locating my package. He came out of the van, handed me my package and turned to walk away. at this point he had not said one word to me the whole time. I explained to him that the dog some times will run right up to a car and not realize the danger. The driver still said nothing. I ask him if he could talk to which he replied "

I have found that if I can't say something good I don't say anything" He then walked away, got in the van and drove off. This driver has delivered to us a number of times. I have always gone out to meet him. If the dog is out side I always pick him up and let the driver know he is all bark and no Bite. This driver has a bad curb side manor. he does not cast a good light on Fed Ex.

While fueling at the TA, in Seymour IN.A FedEx double came blazing through the fuel lane alongside mine. Incredible how fast this truck was moving, it never stopped and continued through to the rear of the truck stop which is apparently a FedEx drop n swap location. While I was turning down an isle to look for a parking space another FedEx truck was coming up the isle toward me. This driver was in such a hurry that he actually crossed over and drove up the opposite side of the isle to pass me on my right side before I completed my turn.

Surprise, I stopped Therefore he had to stop. I'll not go on about the many other careless drivers from FedEx that were racing in and out of the truck stop but there were many. If your drivers don't have any pride or self respect for the job they are doing, then I would suggest that they display respect for others. To be fair I did see a few good FedEx drivers coming and going. Like I said a few. TY for your time.

This morning Fed Ex delivered my package to the hotel in Dallas. I must go to Chicago in the morning, but my suitcase is in Dallas. Moreover, instead of concentrating on my stay in Dallas, I spent hours on the phone trying to get this mess resolved. So as I write this complaint, my bag is in Dallas, I am in Nashville, and I must fly to Chicago in the morning.

This is the third time in two years that Fed Ex has mishandled my things. You have misplaced my Golf Clubs twice and now this. In my profession we ship important things frequently and I have always used Fed Ex., but my faith in you is leaving. A company considered to be the "gold Standard" of shipping should not allow such mistakes to happen.

Then, at my other apartment out of state something else happened. A package was attempted to be delivered and no one was home, so my package was left in front of my apartment door u attended. I live in a apartment building and leaving unattended packages is not the safest thing to do because any one can take your package! Thank goodness for my trust worthy and honest neighbors who noticed and took my package in to their home to give to me the next day.

I am highly upset and disappointed by the actions of the delivery man or woman who carelessly left my package in front on my door as if I live in a private building with a door man! This can not happen again, I order a lot from online and don't have much control over what company delivers my packages but I would have been infuriated if it was taken by a stranger! Please do better! And or take the option of actually leaving it with a neighbor on purpose with a note stating you did so. My sons brand new luggage could have been in someone else's hands.

For a friend, I have been tracking his package # 9261299994729422119151. It arrived at the Tilton, N.H. 003276 post office at 12:30 Saturday Afternoon. I called the Post Office to see what the problem was with my Package. They said they were contracted to deliver the package from the Post Office to me on Monday. I said I'll pick it up now.

They said No. It's just 2 miles from the Post Office to my House. "Not Happy" Bad Service. Bad Delivery Policy. UPS doesn't do that. Monday I have to take my Wife to the Concord Hospital for a Cataract Operation for 10 o'clock in the morning. "Nice".

This complaint is in reference to one of your drivers delivering a package to a neighbor. I live on Darby Ct, Bel Air, Md. While one of your drivers was dropping off a package he left his door open to his truck. His radio was so loud I heard it over my tv with the windows closed. If he drives around like that on public roads he would never hear a siren of an emergency vehicle. This happened on 3-30-16 at 1055 hrs.

Package was to arrive by 8:00 pm never arrived waited around for it. When something is coming to me from FedEx I should know better then to wait around for it. I never receive it on time why should I pay for delivery and not get delivery on the date I am told I will receive it. I really think the US Postal service is faster well lets see if and when my package arrives.

I dropped off a 16"x16"x28" high, 104 pound item at the FedEx store in Lee's Summit, MO (location OJCKO) on Rice Road at about 5 pm Thursday 2/11. I had been assured they could safely handle the item before flying from Phoenix to Kansas City to deliver it to that location. It was too late to be packed and go out that night. It sat again on Friday. After repeated calls to the station manager and other staff I was assured it would be properly packed (I paid $75 for that) and leave the station via ground on Saturday 2/13 going to a FedEx location on Power Road in Mesa, AZ scheduled for delivery by the close of business on Wednesday 2/17/16.

Fully packed it weighed 120 pounds according to staff. It never arrived. After a hour of diligent checking on it's status on 2/17/16 I found it never left Missouri. Apparently the staff don't know how to handle it or don't care to handle it and no management person intervened to make sure it was handled in an expeditious manner. I was lied to and ignored. It would have languished forever at the location had I not searched out answers on 2/17. I've started various claims and no one is getting back to me with answers on what is to be done to remedy this problem.

The item is irreplaceable and valued at $3000. I want FedEx to do whatever is necessary to remedy this unacceptable situation. Someone must step to the plate to right this wrong. A contract has been breached and my item is effectively being held hostage, and I'm not amused. I sent an email to CEO Mr. Smith last night. It's now been a week and my item is still in MO with no word of movement. I don't care if FedEx has to take it to UPS or a crate and freight operation to get it to AZ, but whatever happens, it needs to move today and entire week after being dropped off.

In a few occasions my packages have been delivered to the wrong address, lost, or stolen cause the delivery person does not come to the door or is too busy on the phone on social media. This happens too often to be a simple mistake and the company take it too lightly.

I am waiting for FedEx to pick up two big boxes from since after Christmas. When I call FedEx they either tell me the driver doesn't have a tracking number or that I request to cancel which is not true. I am home all day waiting for the pick up. All FedEx has to do is ring the bell downstairs and I let them in. I need someone from FedEx to pick up these boxes as soon as possible. I was told someone will come to pick them up on Monday 18, 2015 and no one showed up now I have to wait for a new tracking number. I appreciated very much if someone could look into this matter and have someone come to pick up these boxes. Thanks

A family member of mine had mailed 2 packages, one to my place and one to another family members that was only a few towns over and had a very similar zip code. She wrote the correct address on the package and whomever had picked up both packages from her had written the wrong zip code on mine. Without even checking the 2 different zip codes they mailed it to the wrong town. They said they delivered it when that address doesn't even exist in the incorrect town!

After filing a claim and getting the package much later with perishables in it nonetheless I get a letter from FedEx denying the claim saying that we had written the address down incorrectly when in actual it wasn't and they never even bothered to call either one us to figure out the 2 different zip codes on the package! Needless to say very upsetting that they blame their customers. I refuse to continue using FedEx for the way they treat customers unless they can actually take blame in their own faults. I had no problem with the mishap until I got a letter basically saying it was our faults for supposedly writing an incorrect address.

On Dec 23 I reordered a item from walmart, the first labeled wrong and never got shipped, so I reordered the item, I started calling about the delivery on Dec 28 no one could find the package. I called everyday and finally someone told me on Jan 4 the package could not be found, and my only option was to go back to the company for a third time and reorder. Now in all this time no one ever called me back with a update on who was looking for this item (witch by the way was a bed frame. I'm still sleeping on a mattress on the floor) at this point I am very upset with your company and how it treats its customers. I have never written a complaint letter before, but this being the holidays and how mine was ruined by this confusion. I though I should say something, if I can find a way around it I don't think I will use Fedex again.

I guess FedEx gets a buy to park anywhere they want to. Like they say if it wasn't for the handicap you wouldn't have any place to park during Christmas. Not that it seems to matter that I am a disabled vet in a wheel chair... was sort of obvious. Oh well.

When I spoke with Ground shipping they could not see it in their system. Tracking # 781864475027 With this being holiday season, a new employee should not be in store by themselves. Well I take it she must of been new, as the customer in front of me had to go to Shreveport to mail her United Kingdom package. I do want to hear from someone on this matter, and the use of my coupon. Why I could not use it at the Shreveport office. I was shipping a 20.7 lb. computer to 94561 Calif. from Beene Blvd., Bossier City, La 71111 Ground. Filled out paper word and gave it to the girl.

She put all my information in and told me it would be $7+.00 to ship. I told he that no it was to go ground and should be abound $33.00. She told me well I put it in and that's how much it will be $7+.00. I told her to go ahead and wait on the next customer and I pulled up FedEx.com and put in the information and it was $34.70. When she was done with that person I showed her and she was on the phone with another person at another location, as she was needing help with last customer. She was telling the phone person that she put it in and it was $7+.00. She informed me that her system was different from online.

At that point I told her to give me my paperwork and $5.00 off coupon back. I went to my car and pulled up the next FedEx office that was in Shreveport, LA about 5-6 miles away. I took my paperwork and coupon in to that office and They told me that I could use my $5.00 off, I would have to use it at the Bossier Office! I went a head and sent the package, costing me the $34.70. I called and filled a complaint about this that day. A man from Ground transport called me, and told me that his area was not were the complain should of been sent and he was going to call the Beene Blvd. Manager. I mailed on 12-5-15 and have not heard from anyone else yet.

I was to receive my package on Monday, Nov. 30th. The package came but never left because it needed a signature according to the note left on the door. However, my wife was home all the time and evidently he did not knock on the door. The note said he would deliver it on Tuesday. He never made an attempt. We were home waiting the entire day for the delivery. I called FedEx customer service and spoke to someone and told him we had to leave on Wed. at noon so we would need it delivered by noon. He said he put the request in and we could expect it before noon. Noon Wed. came and no delivery. I called again and spoke with Peggy. I said I tried to track the package and it did not even show that it was out for delivery. She tried and agreed that nothing indicated that it was out for delivery or where it was. I told her it was very important that I received it and that I should have received it no later than Tuesday as the note said.

She said I could request that it be left at the terminal in Johnson City, TN and I could pick it up on Thursday morning. I told her to do that as I needed it in my hands. She confirmed there were multiple packages. She took my phone number and my wife's phone number and email and said I would get a call and an email that it was at the terminal. I just called the customer service number again and was not pleased with the person I spoke with about 10pm as she would not listen to what I was saying. She then said it would be at the terminal in Kingsport,TN.. I asked if it was there and she said she didn't have any verification that it was there. This is the worst experience I have ever had trying to get my shipment. I will not use FedEx again for anything I send. What a disappointment. This should have been delivered as promised on Tuesday by end of day.

I was expecting a very important package today from Amazon. it was guaranteed to be at my house before 8:00 pm. When I tracked the package, there was a message that there was an attempted delivery to a closed business. I am an individual and a member of Amazon Prime. I have had over 60 orders delivered this year. I have never had a problem with UPS or USPS. The Fed X customer service rep hung up on me. He was rude. The Amazon customer rep said that it was a driver scan error. They assured me that the shipping depth has been put on notice. Fed X was completely at fault but they refused to deliver my package. I am 71 years old and need my medicine. I expect that both the Fedex customer service rep and driver will be reprimanded. With Amazon hiring locally, I'm sure it is difficult the hire competent people. But UPS does a great job.

I purchased an item on Amazon that I needed by/on Thursday, November 19 for our business. I received a message from Amazon that it would be delivered by 8:00 pm, November 19. Our retail deliveries are usually made after 10:30 am. I missed the delivery by a few minutes as they attempted to deliver at 10:36 am. A signature was required. They made a second deliver attempt November 20 at 9:14 am. I wasn't even at our store by that time. So, on November 20 shortly after 11:00 a.m. I requested it be sent to a location where I could pick it up. The location told me it would be there Saturday, November 21. I tracked the package and it was in a different location and FedEx told me that location was closed for the weekend and my package would not be delivered to the location I request until Monday. So much for needing this Thursday! Terribly disappointed. This delivery man knows we do not open until 10:30 a.m. and hours are posted on our door.

I received a nine package order at 160 Marilyn Dr. E., Fayetteville, GA 30214. The tracking number was 651156685190. The problem I have is the delivery gentleman dumped the order at the end of my driveway in the grass. He did walk the 75 feet to the front door to ring the door bell. When I went outside he yelled that I had packages out here. Not the normal service I have come to expect from FedEx. This gentleman needs some counseling.

I was given false information about location of my package. It was suppose to be held at an office closet to my residence then I was told to go the ground office in Shertz. Upon my arriving there I was treated with hostility and contempt by the security guards there. I had my expensive watch, government issue radio and identification cards tossed out of the basket I placed them in and thrown on the desk in front of me. Finally, I entered the main reception office and waited patiently for over 30 minutes only to find out it wasn't there. When I left I went back through security office where I was harassed by guards because I didn't leave with a package and they treated me like a thief and a liar saying " I need to frisk you before you leave."

I am a local Pastor and a Full time Supervisor of Maintenance Operation at a Federal Facility where we have Inspector Generals and Federal police officers and not one time in the almost 20 years I have been there have I been treated in that way nor have I observed any of the employees treating our guests in that manner. I received a call, from a dismissive manager named Able who didn't address the reasons I was led on a wild goose chase in finding out where my package was nor a satisfying explanation on the consequences of the actions taken by the security guards who were such aggressive actors in this horrific experience.

I use delivery services to buy resources for my local under employed community residence and our local homeless residence. I spend several hundreds in doing so and I will not be using Fed Ex for this anymore and I am really considering sending a copy of this letter to my Clergy Co-Pastors in this nation as well as my Federal Co-Workers and urging them to use other companies to successfully get the delivery needs taken care of. To say the least, I'm disappointed and appalled at the half hearted response I have gotten. The package was suppose to be picked up at Notheast loop 410 but it was delivered to my house when I was instructed to pick up package 1 hour away in Shertz, Tx.

Driver stating unable to deliver package unknown address, been at this address for 8 years and 3rd time Fed Ex has said they could not find us, we live 45 min. from a larger town and expect the package to get to us, UPS has no problem even DHL found us what is your problem, now we have to spend our gas money to go to the next town on a Saturday to pick up our package, poor poor customer service, this is why I never use fed ex you are not customer friendly at all and sure do not go the extra step to make sure you find the customer. I wonder if this package would have had medication in it I needed life or death if your driver would have found us.

Ordered 8/20 from white mountain puzzles in Jackson, New Hampshire order # 417179 tracking # 6129999 how did it go to conn. And then Ohio and is not to get to the finger lakes area to me until Saturday. You have the tracking number check it and let me know as this is ridiculous. Three packages were sent one by mail and one by fed ex which got here Saturday the 22nd which the driver left against the garage when some was home all day. From my perspective the competence level is not good.

On Friday, 06/26/2015 at approximately 1:15 pm, I observed the FedEx delivery van enter my driveway. At this time I exited my residence and approached said vehicle to obtain my expected package. At this time, the driver ( white male, slender build, approximately 6 ft, mid 30's, dark hair) exited the vehicle and started toward my secondary residence ( which is directly adjacent to the residence I came out of) this is a rural neighborhood and both of these residences belong to me, both residences do have different addresses.

The addressed package was post marked to the one the driver was walking toward. I advised him the package was for me ( which was clearly addressed to Nick Halley. The driver became very rude, telling me I needed to change the numbers on my residence!! I own several businesses in my town and use Fedex a lot, but at this time will be sure to seek out other options and share my experience with my clients.

My son's birthday is May 20th and he lives in Sringdale, AR. I mailed his presents on May 11, 2015 at the Easy Mail on Mahan in Tallahassee, FL. The presents were to be delivered on May 14th. The instructions on the box was to leave the box at the office of the Apartment Complex where he lives. He started checking on Thursday the 14th and nothing was left.

After that everything went downhill. He was told the box would be delivered on the night of the 16th. He never left his apartment and no box arrived. He then called the Fayetteville FedEx office and was told the box was in Lowell but they would deliver it to him. Things continued with the box going back and forth between Fayetteville and the Lowell offices.

On his birthday which was yesterday they told him the box was in Lowell. He was in Springdale so he took off early from work and drove to Lowell. When he arrived in Lowell he was told the box was in Fayetteville. So he then drove to Fayetteville which is on the other side of Springdale and finally got his birthday presents. He was exhausted after working all day.

I do know that from this time forward I will never use FedEx again and inform all of friends of what happened. If you are running a business then you need to do a better job and don't put out commercial that lie about what good service you provide. Do you realize how much gas he had to use to get his box that I paid $71.00 to have shipped to him.

FedEx decides not to deliver a package on the date they are suppose to and claims that there was no one home and that they are returning your package to the sender when they don't even need a signature on that package. I believe that they lied about trying to make a delivery just because they don't want to work anymore.

Also, what is up with them not making deliveries on Mondays? So, not only did I have to try to figure out why my package is supposedly going back to the sender, when I was home all day waiting for that package. I have to figure out when was this package supposedly not dropped off because there was nobody home and I know that I don't have to sign for the package and in the past they just leave it on your porch.

Then I have to call the 800 number to find out what happened to my package and they tell me there was an attempt to drop off the package but there was nobody home. I have to tell the person on the phone that the package doesn't need a signature and that I was home all day so their driver never showed up with any package and they better get my package to me.

Then the person on the phone states they don't deliver on Mondays so they will make another attempt on Tuesday. I have to tell him it would be different if they actually made an attempt to begin with and I don't know why they wouldn't just leave the package on my porch. I shouldn't have to get into an argument with anyone about where my package is at, they should make on time deliveries and stop making up excuses.

Shipping center in Santa Fe NM did not even try to deliver my package. I had to pick up my package at the center myself. Most horrible service ever! I called customer service twice to have driver call me so I could meet them if having problem locating my home. No one called. I called service again to find out what was problem, then was adivsed my package was still at the warehouse but was put out that "unable to find adress"?? Blatant lie, I will be contacting Lawyer!

On April 23, a package was left on my Patio according to the driver, I never received it. I called and was never given a satisfactory response. I contacted the company which sent the package originally, and they replaced the product. My problem is that FEDEX took no responsibility for the LOSS.

The next package was delivered on Wednesday, April 29, 2015.Ssince the last package was delivered around the noon hour, I doubled back to receive my package. It was on my Patio standing upright by the gate ripe for the picking. Evidently, the driver was not trying to conceal the item from anyone who passed by. His concern was that it would be seen as you walked up the steps.

BECAUSE THERE WAS NO DOOR TAG STATING WHERE THE PACKAGE WAS. Had I not came home early this would have been another lost package. Your drivers are only concern about delivery not whether the package gets to the proper person.

There is a worker for the company that BANGS on client's doors to the point where you would think he's trying to bust through. Everyone complains but does nothing. He acts as if he really has a problem and actually what he is doing could cause him some problems. Very disrespectful and not professional at all.

So I decided to ask him nicely not to BANG on my door like that and that I could hear him if he knocked like a normal person. He looked at me like I said something wrong to him then proceeded to say in a very nasty disrespectful way that most people can't hear. I'm not most people and I hear very well. If he can't interact with the public any better then that then he needs to find something else to do.

I feel when a person tells you that what you are doing is not necessary and that they will be sure and get the door no worries they can hear you when you politely knock then that should be respected. I really want no dealings with this person

My package which was a box of checks was thrown out in the drive way in pouring down rain. There was no excuse for this! There were six vehicles in the yard they could have been placed in, and also my son and I were both at home at the time .If they had been brought to door and the driver had of just blew horn we would have come out and got the package. I have never experienced this with fed ex or ups service before and hope to never experience it again. I will let the driver no of this when I see him.

I went to your Fedx office in Norman, OK to get some business cards printed. I wanted 500 cards printed. When I came back to pick them up, your assistance manager Kristine waited on me. When she pulled out this tiny stack of cards and requested I pay $109.00 for the cards I informed her that was not 500 cards. She told me I was wrong. I said that is not true. She proceeded to start counting them out in order to show ME that I was wrong. I was in a hurry to meet my client, so when she got to 28, I told her let me show you how you can do this really fast. She then took the cards away from me and said wait, I can do this. I then told her I did not have time for her to count out the 100 cards and said watch.

I removed the 26th, 27th and 28th card and then put that stack next to the remaining 75 cards to show her that was not 500. She saw there were 63 sheets in the order but still was not convinced I was right. She finally said she agreed and was really hesitant to give me a few cards so I would have some for my meeting. She started all over again counting out 25 so she would know how many I took. I told her I only needed a few but she kept on counting! She was rude, totally ignorant to what she was doing and totally unprofessional. Anybody with any type of knowledge about business card could see there were only 100 cards. DUH!

My wife and I where are our way home from dinner. We decided to take the freeway 480 to 71s and this is when we encounter the driver of a FedEx box truck. I had the right of way, and your driver decided to speed up from behind us. That's when I realized he was trying to pass, but you see it was two lanes, that merged into one. I was doing the speed limit. The driver drove his truck right next to my car at 60mph and preceded to run us off the road. We feared for our safety, and other's... He had no accountability. This took place about 7;10pm on Wed. 4/15/15. Box Truck No.243851.