Contact Fitbit Corporate

I have purchased two Fitbit verses from Amazon I just sent the second one back this morning to Amazon for a refund. These are not accurate at all for miles walked or steps. I am sure the rest of the data is incorrect also. I also purchased my son a watch wish I had not missed the return date on it. It is of 3/4 mile on a 5 mile walk. I do not understand how you are still in business! What a scam! I guess I ate $170 on my sons watch you won’t get anymore mo y from me. Hope this is posted for other potential buyers to read. I am also going to post with BBB and every other place I can find to post.

My Fitbit app synced this morning to 38 steps, I tried several times to synch after our long walks, and this afternoon, it finally synched to 16,500 steps. About an hour later, I opened the Fitbit app and saw that it was synched back to 38 steps. There's a bug in the app that needs to be fixed immediately!

My band is falling apart.

Have had my Charge 2 for about 5 months (purchased in June 2018). It worked beautifully for that time until the November 2018 update and it stopped sending text and phone call notifications. I have a Blackberry with Android. The phone was compatible for the first 5 months and suddenly stopped working with the notifications. I have numerous emails from Fitbit with trouble shooting of how to fix it, do this, do that from 'tech support' and they then tell me the BB/Android is not compatible. It also doesn't work with Samsung phones, nor Huawei. I know this as I've tried it with other phones. I asked Fitbit to replace the unit, they will not. It's no wonder they have a 45 day return, and a 1 year limited warranty. Fitbit does not stand behind their product or their apps. If I could give a ZERO star, I would. Don't waste your money or your time with this company.

I bought my fitbit versa yesterday and I have been having trouble setting this up. The watch will not show nothing comes up. I have tried every thing. And this fitbit was not cheap.
I bought it from jcpennys
I had my last fitbit for two years no trouble at all. Do I decided to up date it

everytime I call I have to provide my information email phone etc...whenever I call I get the run around and that they will get back to me via email and never hear from them again..do you just want us to give up and you can ignore complaints? I was asked to send in a video of the problem...I supply that and I get an email from support to fill them in on the problem...what I went trough for hours ...I was promised a replacement fit bit over 2 weeks ago and keep getting the run around when I call...If youre not going to replace my fitbit just tell me...if youre going to replace your defective product then just send the replacement why do I have to wait 2 weeks just to hear that no one knows anything about my fitbit

Two issues: I received a Fitbit Blaze as a gift in Sept 2016. I worked great for a year and would stay charged for nearly a week. However, in Sept 2017, I noticed that the battery would run down in about two days. Now I charge it over night, and the battery will not stay charged for even an hour. I think my sister paid about $199 for it, and it only lasted about a year and a half. I looked up fixes such as turning off all-day sync, but nothing helps.

Also, my son has a Alta, and the band caused him to have a terrible rash. I called Fitbit and asked whether they had bands of different material and was told that they do not. Their suggestion was to return it to them for a refund. However, I lined the band with moleskin for him--the type with adhesive backing that you buy for blisters--and that worked great. You can replace the moleskin when it gets dirty. Eventually, we found a replacement band made of a woven material that fits his Fitbit and does not give him a rash. But the stick-on moleskin worked very well.

I recently purchased an Aria scale. I tried to set it up and failed. I contacted your assistance number. I have talked to several advocates, none of whom were able to help. Recently my attempts to telephone you have resulted in the calls being terminated at your end before I can talk to an advocate. The fundamental problem is that when I go to your website and click on "set up" it goes to what you call "store." There are icons at the upper right hand side of the page that say "login" and "set up" as well as "store." "Store" is lighted. I click on "set up" but "store" remains lighted and nothing changes. . I have done this numerous times with the same result. I have had several email exchanges with your support group but have received no information that a acknowledges that there is a problem at your end or, if there is, how to fix it. I am willing to provide you with access to my computer if that will help.

You have my email address. My tel. no. is 202-906-0626

The band on my Fitbit charge has come off. I love but am very dissatisfied with that. It is only 1 year old it has been loose for a couple months it has now come off.

I bought a Fitbit charge that was new from eBay and it won't hold a charge for even 8 hours. The battery keeps dying. I am not satisfied with it at all. What should I do with it? I have emailed support and they give me basic help but nothing that ultimately solve the problem.

I purchased a Fitbit to help with my sleep disorder. I have narcolepsy. Soon after I got it I became obsessed and addicted to the fitness aspect of it. My problem is it pops off often since day one. I've found it at the gym parking lot, my garage, and mowing the lawn. This time not so lucky. I love Fitbit but I hadn't had it a year. Can't afford to replace yearly. Very disappointed! I need my Fitbit for more reasons than most.

Bought a Fitbit Aria scale for my husband. It burns out the batteries every 3 weeks, supposed to have a battery change every six months. Scale is defective, probably a common problem that they are aware of in the beginning of production. The scale turns on when there isn't anyone near it. Flashes messages back and forth says sensing..step off when no one is on it. The customer service in my opinion was horrible. Because they do not offer to fix it. Or tell me how to get it fixed or replace it at a discount.

Only offered a 25% discount on a new Fitbit tracker not a new scale. And the customer service department did not respond to me after I requested to speak to a higher up management at Fitbit. $100 down the drain. They only give you a 45 day warranty which is unreasonable, if the scale is made defective. Very unhappy with this purchase. Don't want anyone else to waste their money on Fitbit products. There are plenty of other trackers on the market. I guess I will be switching.

I wore the fitbit and caused a terrible rash on my wrist. this rash is now peeling and is ugly and I will have permanent scar.

All of a sudden it seemed that my Fitbit wasn't giving me as many steps as the same route, also walking with another person who also has a fitbit. Then the rubber came off the clasp. I don't want to get another clip on. It worked real well up to a month ago. Should I ask for a refund or call corporate?

2 failed Fitbits in a year and a half. More than hundreds of dollars spent and they cannot replace two failed products? Fitbit customer service is awful. I want a replacement and an explanation from corporate. Two devices failed with great care is unacceptable.

I received my fitbit on xmas 2015. After much effort to get it to sync, I concluded that the company was selling a product which did not live up to its promise. The company apparently has not mastered the technology. I am very disappointed and am writing this letter in the hope that other people will avoid buying it. I also plan to write a letter to Consumer Reports. I tried several times to contact the Fitbit customer service office but no one answered the telephone.

It's totally inaccurate on calculating my heart rate. It could show 142 BPM and if I stop for a few seconds it drops all the way to 98 which is ridiculous. I could be sweating and my heart beating like crazy and it will say 112 BPM nothing is accurate about the BPM on the Fitbit HR hat I received as a gift at Christmas. I've tried resetting it by deleting the icon and reinstalling nothing I'm so frustrated with this watch right now I only use it just as a regular watch. I do spinning everyday as well as the elliptical or treadmill and the way it counts the steps is also in accurate.

Today I was spinning for 90 minutes which is not unusual for me and it said I did over 6,000 steps..I could do the same thing the next day at the same level and it will calculate maybe 1,500 steps. I have nothing good to stay about this Fitbit HR watch or would I ever recommend it to anyone as a form of calculating BPM or steps nothing makes sense if I could return this watch and get my money back I would be extremely happy as seeing it does nothing for me as it should when I do exercise. I work out 6 days a week and quite vigorously but this thing says I'm not doing much of anything.

I didn't attach an image because it's hard to take a picture of you BPM on my Fitbit while exercising showing you what's happening, it's a matter of me telling you and filing a complaint as many other individuals I'm sure have done.

I received my fitbit chargeHR as a Christmas gift on 12/20/2015. About a month ago it went dead. I tried charging it and it won't charge and is still not working. I tried taking it back to the store and they said I had up to 15 days only to return to them. I need to contact you, so I am sending this email. My wife also got a fitbit chargeHR for a Christmas gift on 12/20/2015. Her buckle broke and we did get that snapped back on. Please let us know what we can do in order to get a new fitbit. This is still under warranty. Thank you.

I purchased two fitbit charge devices in July 2015. One for myself and one for my daughter. We both love the technology and on line tracking and challenges. but I have experienced a poor quality problem with my unit. I even purchased the fitbit Aria scale to include with my weight monitoring.The unit came apart and the band separated. the charging component stayed connecte3d to the charging wand. I carefully tried to put it back together as it came off the wand in pieces.

When re-compiled, it would not charge unless I held it into the charger. I tried securing the metal pieces with glue to see if this would hold it more securely but it still would not change. I am sending this unit back to you to ask if you can help me with a solution. I would like to stay with the fitbit products but am very disappointed with the unit and hope this is a one unit problem and you can replace it as it is only seven months old. I am including the receipt to show you the date of my purchases.

I love my fitbit. I use it every day and tell all my friends to get one as well. The Fitbit Charge is the type I use and I love it becuase it tells the time, my steps, heart rate, and more just with a push of a button. I'm able to see my progress easily in real time. I also love how it monitors my sleeping patterns as well. This product keeps me aware of my steps and even has me working out harder to meet my goals. Recommend this to everyone!

This is the 3rd time in a couple of weeks that I have tried calling the Manassas Va. store. the phone just rings for up tp 15 minutes, then clicks of. Several attempts in a 2 hour period yield the same results. Guess I'll buy my fitbit at Amazon! This is not the first time this has happened. Today was over a 3 hour period.