Contact Sony Corporate

All services are down and I cannot get a hold of anyone to give me any information at all. Sony should be ashamed of their lack of quality customer service as I could experience this issue with Microsoft or any other company and they would give me answers. All I wanted to find out was an ETA if they have one and if my account information would be affected but they cannot do that. I have emailed, called, Facebook messaged and Tweeted with no luck. This is unacceptable. I will be filling a lawsuit if anything is missing from my account and they can't count on that. I stream games for a living and this is cutting into that. I want answers.

i don't see how you guys need a card number to change a email my playstation account has been locked for over 82 hours ive tried calling multiple times but im not giving away a credit card number when all I wanna do is change my email simple as that so therefore you guys can cancel my account im switching to Microsoft 12 years of playing sony playing with the same account ive been very polite about this and clearly you guys cant hold a costumer over something dumb like this so sincerely yours a xbox member I will mention this to all sony friends

It took multiple times to fix two problems one of them i fixed myself and the other one got fixed by a really good agent

I enjoy our PS4, however, I will be switching over to the xbox. We own 2 playstation 4 systems and it is ridiculous that I have to pay for playstation plus FOUR TIMES (one for each profile). It is the same house, same IP, same people. Then, to have to pay for multiple season passes on the SAME GAMES.... this is GREED plain and simple.

When i first went into the Sony shop in Long Eaton, Nottingham to look at contract phones I was told by the rep at the time that the sony aqua 4 was the best mobile going, I therefore took a contract out on one. I had only had the phone for a few months and it started to go wrong. I took it back to the shop and they had a look but they were unable to get it to work, they then sent it away and they gave me a temporary one, which to be honest was just a basic phone and was not that good. A week or so later I got the phone back, after only having it back for a couple of days and the same problem occurred.

I therefore had to take it back to the shop and they sent it off again; this had now this happened 3 to 4 times with this phone and I was really getting fed up with this. In the end they said they could not repair it so they sent me a new one, which I thought would be the end of the problem being as they phone was "supposedly the best on the market". However when I was on holiday last week the new phone sudden packed up all together; it would not turn on or even charge, this meant I had to go all holiday without being able to take any photos or videos.

Immediately on return from holiday I once again returned to the shop again and they have had to send it off again, I informed them that I have lost all confidence with this phone and the shop, I also told the rep in the shop that I did not want the same phone again to be told that I "haven't got much choice, if its repaired they will send it back" I am extremely unhappy with this phone not to mention the service!,and because its me that is paying the monthly contract I think i should have a choice on what mobile I pay for, I have had to waste time and money going back and forth to the shop to be fobbed off.

I thought Sony was a professional company, however I have not had any sort of compensation for any of the inconvenience I have had. I can honestly say this is the worst service I have ever received from what should be a professional business.

I purchased a Sony television online, from Walmart. Since I had the tv ( one year in July) there has been a delay in the remote to the tv. The action does not work until seconds after you press the buttons. They decided to send me another remote. The remote they sent me was a little faster but still delayed. Now they have decided to send me a repair man to fix the problem. However they require me to remove the tv from the mount. I explained to Sony several times that I can't remove the tv from the mount because of a medical condition. They told me that is the only option I have. So now I am stuck with a dysfunctional tv. I apologize that I have no one to help me remove the tv from the mount. I don't know when I can find the help. Why can't they just exchange the tv? Or get a refund?

I purchased a ps3 for my granddaughter for christmas and she played it exactly 8 times and it quit working. Fortunately, I had purchased the insurance to repair. They have had it since 02/29/16. When I have called, they said it would be sent out in 3-5days and the last call which was 4/29/16 they said they didn't know when it would be sent out. I purchased this system in good faith and they have had plenty of time to repair. I want this system repaired immediately or replaced. This is unacceptable to me.

Four years ago I purchased a Sony Cybershot 16.2, camera. It has produced excellent photos on numerous vacations, however, when I went to use it today, and after charging it overnight, it has stopped working. Is four years about the limit of your camera's operations?

I can't verify my ps4 preventing me from doing everything that the console is designed for resulting in me becoming quite frustrated and considering selling it. I get a message stating an email has been sent to me and telling me to check my inbox, but how can I check my inbox if I cant verify it.

I purchase a Sony Z 5 compact on the 27 DECEMBER 2015 And I was informed by the consultant that I can take pictures underwater. I did take pictures underwater and the phone switched off after viewing pictures. I took it in on the 2 January 2016. And the form was completed and I was told the warranty has been voided. Imei no 354282074631264 reason being water went through the charger port and mtn tells me water went through and charging port. This phone is water proof all ports were sealed and the charging part has no seal. so how can it be any fault of mine.. I have yet not received proper feedback to the exact fault on the phone. Disgusted with the pathetic service both from Mtn and Sony.

My PS3 suddenly stopped playing disk games for some reason... & now i want to put my account on my dads PS3... My dad just recently passed away on 10-29-15 at about 11:00 PM & his PS3 is now mine... & my PS3 is junk so I need to put my account on my dads PS3 so i can play disk games again... if u need my PS3's SERIAL number it is SERIAL : CG219054191 - CECH 2001A & my PSN account is Wolf_Lover14 so please send me an email telling me what my password is so i can put my account on my dads PS3... please, I need to be able to play GTAV again. Thank-You.

I regrettably brought a Sony Z3 Xperia Compact on contract at East rand mall, in March 2015. On the night of 3de of September, as I was busy on the internet the phone suddenly showed white lines on the screen and went black, I tried to switch the phone on and off but still nothing changed. I left the phone overnight, the next morning I switched the phone on, during the day the phone was working as normal. I set my alarm for the next day and put the phone on charge, that morning as I tried to switch off the alarm clock the phone screen will not work, after trying everything to get the alarm off I decided to leave the phone until the battery drained and switched off by itself. On the 5th of September I told one of your employees what happened, they booked it in and said they will get back to me in a few weeks.

About 3 weeks passed one of your employees phoned me saying that the phone can not be repaired, reason the phone has water damage. First of all I told the lady it is impossible to have water damaged when the phone wasn't even near water and secondly the phone is waterproof? Directly after my response they said then it must be physical damaged. How is this possible to say the phone has water damaged the one second and the next physical damaged ??
I ask her what physical damaged will that be : no the phone is cracked at the back she said the phone was not cracked when I returned it.

After countless arguments and fights the manager at the east rand mall and the repair centre said they will over view the matter after a few days a lady called is with the same story but now we have to pay R 2500 to repair the phone, which as the fault of this phone is factory faulted and not so called water/physical damaged. I have told them to sort out this mess as it is unacceptable until today I haven't heart a word from them.

I will not pay a cent further to this contract until this nonsense is resolved. I will not pay two years for a phone that I only had for +/- 5 months, if you keep by your soppy story about the so called damaged I will return the Vodacom contract sim card to your store so that you can stick your useless phone and service where ever you want it. I will never in my life again support Vodacom or Sony company, I will advice everyone I know to do the same as your staff and Vodacom customer service is pathetic to say the least!

I went to the Carrollton, Ky. Walmart to purchase a TV. I bought a 48" Sony, then went home to wait for my son to arrive and set it up. When we took it out of the box I noticed a bag containing the remote, elect.cord , and converter box had been opened. The TV had a crack going across the lower part of the screen. The books and paperwork were loose in the box. It was late so I had to wait until the next day to take it back. I live in Bedford,Ky. so it meant another trip to Carrollton.

The lady working Customer Service was not pleasant. I went to electronics and found the salesman from the day before. He said there were no more 48" Sonys. He did call the store in Lagrange, Ky. They had several. I had to wait until they inspected the broken TV. They were more interested in verifying the serial number than checking damage. They did refund the cost of the TV. Now I had to drive 25 miles to Lagrange. Arriving there I was told they had none. They didn't sell Sony and hadn't for years. The lady went in the back at my insistence and came out saying there were none.

I walked down the displays and stopped in front of a 48" Sony. She went in the back again and came out with one bearing my last name on it. I bought it, went home and when my son opened the box the books were in a plastic bag, The remote had its place in the Styrofoam, as did the converter and cords. It was apparent that the TV in Carrollton had been sold previously and brought back only to be put on the shelf and sold to me. It cost me a lot of extra driving on a day when the temperature was up in the nineties. I'm in my seventies and did not need all of this.

I'm very disappointed in this company I brought my Sony vaio laptop from best buy at in 2009 well it was stolen out my car on my road trip to Texas I contacted Sony and was told without proof of purchase they can not help me even tho I registered it when I brought and called in tech support for it a few times so the fact that a police report which is law document is not good enough and it's nothing Sony can do I have lost all my pictures of my children I will not get back because best buy's system does not go all the way back to 2009 this is not fair or right that I'm being treated like the person who stole the my laptop all I have is a refence number and a I'm sorry I work for a pretty big company and will be merging with another company I will be sure to spread the word at my job to upper management to not support Sony in anyway because you have to keep the proof of purchase forever so thank you Sony for letting the bad people win while the actual customer get screwed.

I contacted Sony Customer Service to do a Factory reset on a Blu Ray player. The fist call was answered by a representative who had a problem understanding or hearing. I repeated my email address at least 6 times and he repeated it incorrectly each time. It took too long and was frustrating. I called back and got a female this time who informed me that their computer system was not working very well. She would send me an email . She was not able or willing to answer questions since I already had the email instructions she was re sending. She told me that there were other options available but did not offer to explain what those options were. I asked and was told that I would be offered a 15% discount on another unit. Increased sales has a component of a good product, good customer service , customer respect. I did not experience any of these with Sony. Needless to say my next purchase will not be a Sony!

Watching tv last night. Left side went dark. Tech told us today, the LCD panel went out. We bought the TV 3/01/2014. Warranty out one month ago. Model KDL70R550A... Bought from Video Revolution in Tulsa Ok. Sony agreed to give us a 15% on a new TV. That is nothing. This TV is only 13 months old. We think we should get a new TV. If they don't last longer than that, why do you even make them? We will end up buying a new TV but never a Sony!!!! We have a very old Mitzubishi that still works great.

I bought Mobile Sony Xperia Z Ultra Rizkallah company Mokattam Cairo branch of the amount of 3,100 pounds on 17 \ 12 \ 2014 warranty for one year with the knowledge that the price of this mobile in Egypt is 2600 pounds warranty but preferred to buy it from Rizkallah company because Sony dealer. This mobile against water and scratching .... has developed a mobile in cold fresh water for Seconds after sealing all the covers ... but I noticed a Rusk on the camera from the inside ... I went quickly to the main service center of the company Rizkallah agent for Sony and address 71 Nabil Aloaad Street land golf ...

Li said the employee that the private b socket shipping abraded little .. aspects and I told him that the mobile in escrow did not take to buy only two-and-eat aspects in this simple period is manufacturing defect and I have no guilt in This matter, as supposed to be aspects of good quality because the shipping cover is used daily, and this manufacturing defect ... and convinced an employee of my words and said Sony will report this error ... but I was surprised bureaucrat maintenance and named Tariq Mustafa call me and ask me for the amount of 2,000 pounds for reform. ... and mobile income maintenance Bno.012549 Center on 22.08.2015 and have not yet been repairs Anny did not pay the amount because it is a scam of Rizkallah company on Sony's customers, which hurts the name and reputation of Sony Corporation in the Egyptian market .... That is why I Sony this complaint and mobile Eriv change immediately so as not taken other methods may harm the reputation of Sony.

I bought two Sonys BDPS390 so I could watch Facebook. Facebook is the only app. I use, and the only reason I bought this product.I soon received this message "This app (Youtube) will be unavailable after 20/04/2015". ow I can't watch Facebook as advertised!

I purchased a Sony Viao S in Shanghai and because of the language problems I cannot get this issue resolved. My Shanghai repair ticket is VAIO(5269053). I paid a premium for the latest product and it broke down after 3 months so I took it to your service department. They informed me it would be 2 weeks because the parts had to come from Japan because my computer was a custom item from Japan. 2 weeks later they informed me that the parts had not arrived so I would need to wait for another 2 weeks. At the end of these further 2 weeks I was informed the problem was not the PC board and that they were getting more components. They say my computer will be ready in a further 2 weeks.

I own these computers for 2 years this means that I have not had a computer for 1/12 of the time. My last computer was a Sony and it had 3 issues with the PC board but these were fixed within one week because it was made in China. When does Sony call an issue a consume issue and intervene? I do not want this computer because if anything more happens it will take another 6 weeks. I want a Chinese built Sony or my money back. I paid a premium for this product. I need to speak with someone where customer service is important, if not I will veto Sony products from our company here and in Australia and raise this with the Chinese consumer authorities.

My PS3 was a first generation, 60gb hard drive console. I took great care of this thing. The problem is not caused by me, but Sony will not stand by their product and replace my system. I either get PS3 Slim (no PS1 nor 2 games can play) or pay 130 for them to fix my PS3. How about you guys fix the product that broke on me? I already paid for what I thought would be a functional PS3 for years to come. Apparently, Sony doesn't take care in the design and production of their product because it fell apart on its own accord. They also don't seem to care about customer satisfaction, either. I amEXTREMLY dissatisfied and will be switching to Microsoft's X-Box due to Sony's insincerity to loyal Playstation gamers.

KDL -52 xbr4 TV Purchased in 2008 Extended warranty expired. My family and i have always purchased sony products. this rediculos,Even though the warranty expired I cant believe this TV still has major problems. . After talking to the CEC dept they offered me a refirbushed comparable tv for 679.00. Not acceptable needless to say. I do not want used products. Alternately they offered me $500.00 off a new tv. Alli want is for you to replace the screen. The quotes to fix this tv by an authorized dealer of sony was way off base.

I wouild consider bying the 65 inch xbr if you can get me a better discount. I understand this has been a real problem among many others having the same tv ( horizontal lines and double images). In closing to make life smple,can you replace the screen (prefer this),the picure when working is great. Even though the warranty expired a few months ago,exceptions can be made for good customer relations. its hard to believe a Sony TV top of the line can go bad in 4 and 1/2 years.

I bought a pair of Sony earphones at the end of February 2011. They were great and worked perfectly up until yesterday. I went to put it on, and it literally fell apart in my hands. The plastic around the left earphone just shattered like the plastic was was dried out. There is no way that I could have done anything to make this happen, (I kept in in the cloth case when not in use) and am upset that I was able to get less than 6 months use out of them. Is this a common problem? I have my receipt. Can they be repaired or replaced by Sony?

Dear Madam/Sir, I want to lodge a complaint against the attitude of one of Sony service centres in Rawalpindi, MOTI MAHAL PLAZA, Telephone numbers: 051-5951240 and 59512401. I registered a complaint on Saturday, 04-april-2013. They visited us after three days yesterday. Checked TV and asked us to bring television to service centre. They charged Rs 800/- I visited them at around 06:00 p.m. and asked them: 1. that the television be repaired at my home and I will pay full charges including home service charges, OR 2. we will bring television at service centre but one of us will sit in the centre while TV is being repaired.

But we were told that neither of the options is available. None of us will be allowed to watch repair of our television. What does this means. a) either the centre plans to charge for the services/parts which actually are not faulty, or b) change the genuine parts. This actually happened to a friend whose television never got fixed and finally he had to sell his television and get a new one. Sony is a big name and their service centres should have certain moral values. They should not be cheaters and should not loot their clients. I need an answer to this complaint. Or I reserve the rights to send these details to media and put something in newspapers.

I purchased the dlc map pack on call of duty black ops 2 and once the purchase was made
everything was fine then treyarch made an update and the dlc map pack i purchased dissapeard from my playstation and i was not able to play in with my friends because i didnt have the same maps as them then tryed to go on to the playstation store to try and reedem it and when i clicked on it, it didnt say that i had purchased this and that there was no download history but this only happened because of the update that treyarch made which i dont think is fair so i will not be purchasing this map pack again because i have already lost £11.59 which is why if this isnt dealt with i will be forced to seek legal advice i also have proof of this as the dlc map pack was purchased through my bank

I purchased a Sony computer just over one year ago. I purchased one because my mom had one and I loved it. So I purchased one thinking it would be great, we'll was I wrong. I have had nothing but problems, it constantly overheated, the fans are so loud that people stop talking when the fans turn on, the computer constantly crashes. I now have to buy a new computer only and this one is only just a bit over one year old. When I did call the technicians at future shop they told me just to blow the fan out and wanted to charge me 69.99 to wipe it clean. They couldn't guarantee that they could fix the computer, very un happy with this product.

Dear sir I purchased a sony led tv26" from a showroom at gaya in oct.2011.some technical problem occured in my tv in june13.I contacted toll free no. and registered my comlain vide complain no.1495049. After few days mr. Deepk kumar from service centre in patna on his visit to gaya attend my comlain on 8.8.13. He took photo of internal parts of my tv and assured me the problem will be rectified in a week. After a week repeatdly called service cetre but no proper response was given. Today i again contacted service cetre and i was given mobile no7488541798 of Navin kant but he refused to attend my comlain.seeing no progress i am lodging this coomplain to your and if my comlain still remains unattend i will have to move to consumer court.

I have got a SONY LCD TV model KLV-46EX500 as a gift to my Mom one and half years back, two weeks back I got a problem with display. Display started to go off and comes back when the display goes off the back light is still on, sometimes the display comes back and goes off. what should i do i trusted your brand and bought it even suggested to many a friends to go for it. Few of my friends also complained about lines in the display and they are asking why did you suggest us SONY we are having problems. I convinced them that you guys will take care of the issue since you are a Big Brand hoping to see a helpful hand on my issue. I am very much worried on this day. Hope your Fame will do the needful.

I bought the PS3 super slim about 6 months ago, and it have been nothing but the worst piece of machinery i have ever bought from you. 1. It's noisy. It makes a ton of different sounds that are loud and annoying. 2. It's overall performance is so bad! Just starting a game takes me 3 tries, and when i finally get down to playing it freezes. I'm a big fan of the playstation and have owned every one you have made, and i can honestly say that the super slim is the worst.

Dear Sir or Madam, I would like to inform you that i purchased sony ex400 series lcd(Rs 37000) in feb, 2011. However, After the use of 2 years in January 2013 we are getting lots of problems regarding the spare parts in LCD. First of all the Mother board of LCD got damaged without any reason. After reparing of the same we got another problem about the picture screen, we would not be able to see the picture on LCD. After facing such issues with sony lcd i would not reccomend any person to go with the sony brand and seriously thinking on that after these incidents i will not go with any kind of Sony Products.

Shame on Future Shop for recommending it. I have tried to get it working for over a year!. I only ever had one book download sucessfully then the screen froze. the power does not hold. Sony have done nothing to help me. They won't refund the money because it was a gift. It's their product! They should stand behind it!

I bought a Sony LCD TV from Myer Hornsby on 26th Sept 2012 and the model no was kdl40ex520. I was about to buy Samsung LCD as there was no complaint with My friends Samsung LCD. But because of the Brand image and high confidence on Sony, i end up buying Sony LCD. When i connected USBs for viewing videos or photos, it was working fine but none of my or my friends external Hard disk was not working with the TV. All these Hard disk were working fine in all the other TVs like Samsung and LG.

I reported this complaint in myer and they informed me that they are getting similar type of complaints from many customers. Told me to call customer number and get the complaint number then they can replace the TV with different model which will be suitable for Harddisk as well. I called Sony call centre and had very bad experience and not got the support on the same as the person who attended the call was trying to convince me and telling me that all my Hard disk need to be connected to computer and need to change the format, then only it will work with Sony TV. And he was rude and was not listening to my complaint. Now i need to change my TV and i approached Myer to do it or else i will take up this matter legally.

I purchased a Sony blu ray player on 1/11/2013. The player freezes during some blu ray movies (Twlight Breaking Dawn Part 2 and Red Riding Hood). Once the player freezes none of the controls work and you have to unplug the player to shut it down. The player does play none blu ray movies correctly and some blu ray movies (Hancock, Underworld, Total Recall, Hunger Games).
Called for technical support on 3/12/13 (Event ID: E57151343) and was told it was a firmware problem that would not play any blu ray movie released in 2013 and there was no estimated release date for new firmware.
Called on 3/13/13 and spoke with rep Jean and asked that she file a complaint for me.

I've heard nothing back from Sony. It is unacceptable to expect me to have a NEW blu ray player but not be able to watch whatever movie I want. Not to mention Red Riding Hood was released prior to 2013. I have spent money on a blu ray player that does not work properly as well as money on blu ray movies that I cannot watch. Sony needs to compensate me for the money spent and inconvenience. It is an unacceptable solution to expect me to wait for a new firmware release in order to watch blu ray movies of my choice.

The playstation store in my country only supports the japanese version of ps one games and i am getting irritated because i do not speak or know any japanese so it makes the game virtually unplayable as i do not know what they are saying or what they want me to do i hope that you fix this in an update or something

I purchased a sony blu-ray player model BDP-S580, I purchased this model because on the box they advertise wi-fi and netflix compatible, the soul reason of purchasing this player was to stream netflix. I have been on the phone 4 seperate times with customer support in the past 2 weeks after purchasing the player because the player runs extremly slow and cannot stream a 30 min tv episode without freezing up and loading atleast every 2 min, they first convinced me it is a problem with my internet service (even though we no problems with our computer surfing the web), my service provider has been out to the house twice and said no problems with the internet.

Then they told me to plug an ethernet cord from my router to my player because there is not enough memory on the player to use the wi-fi (although they advertise wi-fi on the box), after doing that it is still not working, basically now I am just SOL after spending almost $200 dollers for this product and it cant deliver what is advertised, SONY in my mind are a bunch of crooks who tell customer service reps to blame the problem on everything but their POS products.

I had purchased a Sony Xperia Tipo on 21th Oct 2012 and on the very same day I got the issue (Touch not working and Hang) with that. I had logged the complaint against it to very next day of purchase on this ID (noreply@sonymobile.com & questions.in@support.sonymobile.com ) and got an email of troubleshooting steps of software upgrade. I had done as they mentioned on the mail but no luck. Then, I had visited to their service center (Vinayak Enterprises, 5/13, West Patel Nagar, New Delhi-110008) and open a ticket (12102500936) for handset replacement but they also said it has only a software issue and after reloading it would be fine.

I told to them I have already tired and there is a hardware issue not a software issue, but they didn’t agree to listen me. Software was uploaded by them on it and it worked only for 2 day and then got the same issue. I again visited the same service center for showing the same issue and said to them please replace my handset and also open the ticket (12111700123 DOA) for it replacement but still they are saying it would only be repair not replaced. I just only want to know that I made a mistake to purchase the Sony product.

I was the new customer of Sony as Sony is the largest brand in the world but its service is very poor. I kept this mobile only for 3 days in my hand from the purchase date and rest of days it is with your service center. Right now it is also with your service center for Motherboard replacement and I don’t know when it would be in my hand. I am trying to contact to your service center for getting fixed but they are still saying it will take 2 to 3 more days for repair. I need the immidate resoluation.

All other TV manufacturers offer 3 year extended warranty in addition to the 1 year with purchase. Sony only offers 2 years extended. Why? Because in 3 years 10 months the screen goes out and Sony tells you to urinate in the wind. I bought Sony (at a much higher price than competitors products) because of past Sony quality. Their solution, offer me a new 40" LCD at $800 (basically retail anywhere). Avoid Sony, they have a great picture but it doesn't last long!

A few days ago I tried to download/install itunes/apple software on my sony vaio laptop. The vaio was unable to complete the task due to corrupted files. A window directed me to reinstall the software. However, again I was unable to install the software. I contacted AppleCare by phone. the tech informed me that I would need to uninstall all Apple software and then install the software.. He e-mailed me the "how to" information. I did everything as directed. However I still was unable to install the software due to corrupted files. Therefore, today I contacted Sony Support Center by on-line live chat. After some time the tech stated I would need to pay a yearly fee of $299.99 to have to issue fixed.

For me, that is a great deal of money for me and I told the tech I would need to talk to my brother and requested he e-mail the information to me. He stated he would be unable to send an e-mail and then offered I pay a one time fee of $89. to have the issue fixed. Again, I requseted him to e-mail the information to me. The tech then responded, his supervisior updated him, I pay a one time fee of $69. and he could fix the issue. Again I requseted him to e-mail the information to me, He then wrote goodbye and ended the session. I am a repeat Sony product customer. I own many Sony products...playstations 1,2,and 3's, 3 PSP's, laptops and many other Sony products. However if this is how Sony treats repeat customers. I don't feel I will be a continued customer. I will also let my friends and family know not to buy Sony products.

I am 76 years old and I bought my Sony camera several years ago. i did'nt get to use it very long when all of a sudden I could not view the subject I was going to take a picture of. Everything else was working but that. I was devastated because I bought it and paid more than I could really afford because i wanted to take pictures of my Grandchildren. My warranty was out so just figuered I had been taken and had bought a lemon.

I got it out the other day thinking by sitting so long, that maybe it might work. But it did'nt The screen still lit up and the read outs were still there, but no view of subject to be photographed. My daughter was visiting and I showed it to her and she said "Mom, I thought you sent that back in when they recalled them for that problem". I told her that I did'nt know about it. She said,"well we sent ours back in and they fixed it. They had the same camera I had because we had gotten them at the same time.

So my question is, what must I do to get the repair? I would like to have talked to Customer Service but could not find a telephone number.

I write this letter to express my frustration with Sony Support during the last 3 months, and seek quick resolution to the problem. I have made numerous calls to the support center and so far no resolution has been reached. It is very frustrating for us. Had a non-working PS3 controller. I called the support service on Aug 3, 2011 and they created a peripheral exchange request (as attached). I shipped the controller with expedited shipping the very next week. So far I have yet to receive the replacement. We have made numerous calls to the support services with no success.

Have spent countless hours which costed far more than the mere price of controller (not to mention the frustration of my son). Each time they asked me to call back again in a week or so! After a few weeks of trying in the beginning, I also asked them to change the controller color from green to black as they told me that black controllers were faster to ship. Every couple of weeks I call them—explain the whole situation all over again. Ask them to ship the black controller and I still get the same response that it is back ordered. Almost 3 months have gone by repeating this process!

I bought a Sony 330A digital camera off of ebay on May 5th of 2011. Just shortly after my purchase I noticed a malfunction on the camera. I called the seller and was told they could not find anything wrong with it after sending it back to them for review. They suggested that I call the Sony customer service department to see what they could do as it was supposed to be under warranty. I spoke directly with a SONY representative. She asked me where I purchased the camera, when and from who.

I specifically asked if since I made my purchase off ebay if the camera was still under warranty and was told YES. I was also told that the warranty was good for one year after the date of my purchase. I specifically asked this question because if it weren't under warranty, I would send it back to the seller NOT to SONY for either repairs or my money back. Shortly after i sent the camera to SONY for the repairs I received an e-mail with a bill but not a single statement as to what the issue was and how it was fixed.

ONLY a bill for the labor and repairs. I sent one back saying, I don't think so and who blindly pays for a repair that is not explained. You don't go to your mechanic and tell him to charge you whatever for whatever he does to your vehicle? That would be costly and outrageous. Got a call the next day from another SONY rep telling me that my purchase off of ebay was NOT under warranty and oh so sorry for your wasted shipping costs and time vested and that their representative was wrong.

I asked to speak to someone of higher authority and was told "NO". Unbelieveable that SONY, as large as they are, has such poor, mistrained representatives and such poor customer service. In the real world, if you make a claim, you own up to it whether or not it cost your company money or not. I will be going to every single website I can to let everyone know what a rip off this company is as they were more than willingly to blindly accept my money and to not buy any products if you ever plan on having to fix them under their so called warranty.

Dear Sir or Madam, Complaint about faulty goods I bought a PS3 from you a couple years ago, I paid around £270 for it and whilst i acknoledge my ps3 is out of warrenty i am very upset and disapointed how ive been dealt with whislt contacting your customer support service. I turned on my PS3 and was asked to perform a update which i did, upon returnning to the console i found it to be off! Once i turned it back on there was nothing on the screen, there was no power cut nor was the console turned off so it shouldnt of broken but it has. I've always purchased sony products as i see them as the best and this is infact my third PS3 which ive had a problem with!

I am tired of paying out money to fix a product that shouldnt be faulty afer a couple years! I contacted your customer support and performed all the troubleshooting and they told me i have to pay over £100 plus to fix/repair my PS3 Under the Sale of Goods Act 1979 (as amended) goods you supply must be fit for purpose this product was broken by yet another update from PSN, I request that you repair the goods at no cost to me as i am seriously thinking about not buying sony products anymore as it seems im always paying out more money on a product that shoyuldnt need repairing. Please respond within 14 days of receiving this letter.

I called Sony helpline no. today @9.05 AM on toll free no. from mobile no. for my Sony VIAO drivers support details: E-series (VPCEH25EN) S.N no.:27544376-7015275. As i change my OS WIN7 home Edition preinstalled to WIN7 Professional due to my organizational needs. But I spoke with one of your technical desk, she told unable to provide me the correct link over phone. Then i insists to provide me reference no.ticket I.D on this call, that was also not provided to me, then I insist to transfer this call to senior lead to whom I get the support he put me on hold for a min. & come back with answer no one available at the moment & told me to call back after some time.

Finally I asked for escalation matrix but she also not aware with that also & again I request for ticket I.D then she replied server not responding & she unable to provide me any kind of support technically & operationally to get this escalate & she cut the call & said called me after some time then after I called back saying all executive is busy.

Team requested you to please be on check on these types of call attitude with customer & End user support, help me to get this resolved ASAP.

Dear Sir, This is from faridabad, I buy a digital camera of sony(DSC-W310/PC E37) from croma showroom on date 15.08.10 WITH A WARRENTY OF 3YEARS.ON 8.10.2011 I notice that the zoom of my camera is not working properly and picture quality is not as fine as usal so i submitted it to croma (from where i buy the product)on date 9/10/11 they told me to get it after 10 days & also mention on recienving that there is problem with its focus and picture quality ,picture is coming but not so clear.

on 15.10.11 i got a call from service centre of sony that there is physical damage in your product which was not at the time when i submiit it to croma.when i went to see the physical damage at sony service centre 5c/6 BP railway road niit faridabad than Mr. Anjani head of that centre told me that dont complaint here you had buy the product from croma so complaint in croma and we got the product in this condition,and at that time camera was in dead condition. i mean when i submitt the camera it was working,, the only problem was with its zoom now it is not coming even in start condition.

sir, i dont know that whoes mistake is this wheather, but my product is mishandeled by someone and now they are just stamping it to me. i also has a recieving from croma that the problem is only with zoom and there is no physical damage on camera , but now there is visible dents on camera .croma is supporting me but sony service centre is not.please solve this problem as soon as possible. thank you.

There is not enough room here to detail my complaint which has been ongoing for the past seven months in which time I have been 11 weeks without a TV. I purchased a Sony Bravia on the 21/12/10 at a cost of $998. I live on my own in rural South Australia and for this reason my TV is very important to me. Over the next 7months the TV would intermittently turn off just after being turned on. However after hitting the on/off switch a few times the TV would resume normal function.

Living in a remote area with the closest service centre being 172kilometres away I could not guarantee that the problem would be observed by a repairer due to its infrequency in occurrence. On the 27/07/11 seven months after purchase the TV turn off and would not resume normal function. I contacted the place of purchased and told to ring Sony. TV was collected and repaired total time without TV 20days. Eighteen days after TV was return the same problem was experienced. At this time I expressed my concerns to Sony that this was a faulty machine due to the problem experienced since date of purchase and I requested a replacement. This request was denied. TV again sent for repair total time without a TV 35days.

With the upgraded conponent that was installed the TV worked for 5.5months then on the 19/02/12 for the third time same problem. I contacted Sony Mon 20/02/12 it took 4 days for Sony to contact me re; a solution. Sony was to again arrange for my TV to be collect and sent to repairer for a report. Sony had Thursday afternoon from 2.30pm, all day Friday and Monday to make these arrange however by 3.30pm Monday afternoon no arrangements had been forecoming. I travelled 172klms and delivered the TV myself. I phoned Sony at 4.00pm Mon to find out why no arrangements had been made to collect my TV only to be told by customer service that a return call from Sony Customer relations would take 24hours. 24hours later no phone call.

After waited a futher 20.5hours for a return call I again contacted Sony at 12.30pm Wed this time I was told by customer service that they would urgently request a return call from Customer relations. 4.00pm Wed 29/02/12 Customer Relations rang and informed me that they had the report from the repairs "same problem for the third time" and that a replacement TV would be sent to the repairer and then couriered to me. By Mon 05/03/12 still no arrangements had been made to send new TV. Tuesday 06/03/12 Sony Customer Relations Officer rang to tell me that I had to send an email giving Sony permission to keep my original TV and that I would accept a replacement. This was not asked on me 7days eariler when first informed that a replacement TV would be sent.

Another 7 day delay. I compiled immediately and was told via email that I would be contacted when TV was shipped and that from the time of shipping it would take 3-5days to reach repairer. TV was not shipped Wednesday 07/03/12 it is now end of day Thursday 08/03/12 and still not notification that TV has been shipped. So at this time the very best I can hope for is that the TV arrives at my home by Friday 16/03/12. This will be 25days since my first call to Sony for a problem that has occured three times in the past 7months and brings my total time without a TV to 11.5weeks. I have sent in a written complaint to Consumer Affairs. However, it was suggested that I also let someone know at Sony.

If you are thinking about purchasing a Sony home audio docking system RDH-GTK1I and you are an American working family that $250 U.S.D means money please don’t purchase this wooden box, unless you need a heavy flashlight with a handle. 220 MRS lol…The volume in almost every setting from 0 to 15 there is barely no sound all you have left is 16 to 30. Trust me not loud at all!!! I purchase this product on line reading some reviews as soon it arrived I noticed there was no sound and I tried to return it but there was a $52.00 return shipping and a 25% restocking fee so I called the Sony store in a local mall they told me that I could exchange it and got the person’s name so I drove there.

I arrive at the mall and I got a $5.00 shopping cart push the wooden flashlight into store, once I got to the Sony store the cashier told me NO we do not take anything purchased online, I told her listen I spoke to someone on the phone and gave her a name she said sorry they gave you the wrong information so I asked for the store manager, I asked him to exchange the wooden flashlight for anything in the store even if it was a lesser value I was willing to pay a restocking fee. The answer was NO I’m Sorry. So I drove home took it apart trying to find anything I could maybe adjust to increase the volume another NO.

So I placed it on the roof of my shed volume at 10 obviously no sound facing up so when planes fly by at night they will say that’s a nice flashlight red and blue until it burns. At least now when I go outside and I see it I get reminded not to purchase anything from Sony Sound unless you drive to the store and test it first. I’m sure for Sony for $250 is like a penny to me or less. Be advised if you see any positive post on this flashlight it’s probably a Sony agent. Thank you for reading you have been advised.

I wonder if you’d take the time to read these few words that I have felt compelled to write to you. This isn’t really a complaint as such because it not specifically about your product. i feel regret sony only know to sold they products but service after sales is bad..sony just thing about profit n sold your products even the thing still under warentty.. regret with sony service centre Bareilly or this is SONY RULES?

I lodge complaint to your service centre on 12-March-2013 I confronted some windows issue & my Wright key was not operational properly, Service centre confirm it is not a big deal & they close this issue very shortly. His technical person check my laptop physically as well & received after their satisfaction.
On 13-March-2013 I received a call from their side that my laptop is working fine & advised me to collect it from their respected service centre.

But at the time of laptop handover I found a physical damage on the obverse surface of my laptop, I complained about it & they denied that it happened at their end. I logged a complaint at Sony Care complaint nO-13434452 dated 13-March-13. But after lot of reminders & request no area service in charge bother to listen my complaint & give his statement that it’s not chanced at crevice centre coz its not visible through a naked eye…

After having words with MS. Vinita ma’am she assured me to close my concern. On 22-of march she confirm me that company is ready to replace my broken part from their side without any charges, on that every time I clear my point that I am not ready too accept my laptop if it,s opened by Bareilly Service centre. She asked for a time to discusses this thing from her senior management & I said it,s Ok for me but i am not comfortable with Bareilly Service centre. If they open my laptop one more time I’ll not received my laptop at any cost.

Yesterday I received a call from Mr. Sandeep (Area Service manager) & I repeat my words him as well. & he drops my call after a hot talk with him.
Now today I received a call from Bareilly service centre @ 1.58 Pm that my all concern is close & my laptop is ready as I want. So my question is who gives them that authority to re-open my laptop without my permission??? & how can you think i believe on such a cheater service centre & ppl who not bother to serve their customer & believe in customer satisfaction. I tried Ms. Vinita Tyagi on (011-66006600-714) but all in vain. So just give me a one gud reason to continue with my same laptop.

Dear sony care, i bought sony vaio M126 mini laptop in 21 feb 2011 after 3day i faced a problem in laptop.it was suddenly shut down and generate big sound like a motor..then i talked to your customer care he installed operating system then prolem soleved for little time again this problem generate..then i again i talked to customer care he installed my operation system again..then i think its major problem so i decide to go your service centre. on last saturday i went their and i surrender my laptop to your service centre near to shakti matro station..

that time i dont have bill of purchasing so he said when you come then carry bill.so i came back sonepat and carry bill and went your service centre.and check my laptop they installed again operation system.and said they did cleaning also..but that time i found a new issue in my laplop. their packing was not properly and their bottom was paste by favistick..i felt very sad how it can be happend. because their seams was also not matched..and your employees of their office said to me it is already paste and if we will open it. it can be break..
please i am working and i have no more time to visit again and again your services centre so please provide help me to solve my problem.

You know why i go for sony i thought this is top brand. i have better option which provide on site prolem solution.. i think in sony product rare chance to ll come problem..but right now i have bad experience with sony mini laptop. My warrenty period is going to expiry so pls see matter and solve my problem.

Recently i purchased a brand new PS3 and was grossly overcharged 300 when the xbox360 elite is 250 and is SUPERIOR in all aspects gameplay,updates,graphics,design. I have to manually close my ps3 because there was no featured added to push a button and then allow the system to close itself. not only that but most of the ps3 is now built with plastic aside from there being a huge gaping hole in my system the wifi is USELESS i paid 200for a premium router and my cell phone has better wifi then my ps3?!

Another thing is i had to buy this new system recently because of a manufactors DEFECT in the original ps3 and would not replace my system or fix it even though it was sony fault i was told by a customer rep that i should go buy an xbox because sony doesn't replace defective products they sell unlike XBOX which replaces it and admit it was an error on their part. I personally after this experience will never buy anything SONY again i also have told friends and family unless you drop your prices and start fixing your defective POORLY made products hope you run out of business soon keep up the terrible service and keep mass producing GARAGE.

I called vaio few every time i called they keep transferring me from one agent to another i bought a laptop from and i only used it for 6 mohth i paid 1050$ for a i3 laptop,i chose vaio because a lot of people told me its good and i also brought a bravia 47inch hdtv screen died after used for 3 months only so they replaced with a newer tv and i start having same problem again,the laptop crashed twice in six month sony is charging me 60$ to recovery disk and the battery doesnt hold charge at all sony want to pay for battery which is 200$$ factory warranty is useless i never thought sony corporation will something like this.Dont by sony tv or vaio vpcf12afm laptop complete 2500 dollars.

We purchased a 60 inch Sony TV the end of January 2011. Used very little over the summer months. The end of October 2011 the TV shuts off and red light blinks 6 times. Sony sent service to replace the power supply....sent a defective part. We waited another week.....part did not fix the problem. The tech determined we have a defective set. Sony wants to replace with a REFURBISHED set with warranty till February. We DID NOT purchase a defective set, nor do we want a refurbished set. We should have this tv replaced by Sony with a NEW set. We have been totally ripped off!!!