Groupon Complaints Continued... (Page 2)

They fill my mailbox two times every hour: overkill. Bought a simple $14 book safe and they had the nerve the following day to send me a warranty for basically a cardboard box @ a cost of $5.95 for two years! NO customer service or feedback works.

I purchased a "deal" consisting of 6 bags of Snyder's Pretzels for $19.99 on 6-2-15. The order arrived on 6-5-15 and I noticed all of the bags were past the "use by" expiration date of 5-23-15. I communicated to Groupon via a live chat and they said there is nothing they can do about it because it is a non-returnable item.

Re: alpha health in Greensboro NO

I have had nothing but problems with the older lady staff member. She first stated I could not get my massage because I am pregnant. She made an appointment over a month away, against my wishes, and assured me she call me a few days before. I am out of town because my father is ill. He has been in the hospital for over a week. Yet I got nothing but a lecture from the older woman that it is my responsibility to make it to my appointment.

I must say, that she too, tried to get me to buy into their diet program the day I met her and when I met with the chiropractor, not an M.D, he stated he uses HCG hormones, a pregnant hormone, to get people to lose weight. I stated but I'm pregnant and was advised by the chiropractor and the older lady that it was safe. I declined their services and stated, that I'd have to verify it with my M.D at Duke. Neither of them was pleased. I strongly feel this was the reason from them refusing to honor the Groupon and issues me a refund! I tell you my story so you can make an independent decision to visit them.

I made a reservation at the Bevo Mill for last Sunday morning and got sick and could not eat anything, so I called the number listed on the Groupon that morning. A phone answering machine picked up my call and said the messages were full and to call back on Monday morning. I tried to get another phone number for them to no avail.

When I called back around 9:00 a.m. Monday morning, I talked to a couple of people before reaching the manager. The manager told me that he had been answering the phones until around noon on Sunday, and that I had not called and that the answering machine had a message that listed an emergency number to call. He said I was telling the truth and that he was charging my credit card $25.00. My husband called the manager back and told him that he had been sitting beside me when I called and that I was telling the truth. The manager hung up on him.

I received an e-mail today that said it was an apology; however, he was standing by what he said and still charging me $25.00, which I plan to refute. Nowhere on the Groupon is there listed an emergency number to call, nor is there a policy written about charging $25.00 for not showing up. I did, however, use a Groupon once before at Bevo with good results, but I was healthy that day and able to show up.

I would like an answer to my complaint. I reached out to contact Groupon customer service department with no answer. Who do I have to get a hold of to reach help with this company?

We booked a hotel stay with Groupon 28/3/2015 at the countryside express hotel Northumberland went we got there the smell of damp in the building was overpowering and there was no heating at all it was freezing and it was very dirty the Indian gentleman behind reception was very miserable and made me my wife and I very uncomfortable by starring at us constantly so we left without staying and we are now very unhappy with Groupon for misleading us too believe this was a decent hotel

I purchased a subscription to Pittsburgh Magazine on 1/31/15. To date (3/28/150 I have not received the magazines and the number given on my groupon charge receipt is a constant busy. How do I get my money back or get the magazines?

I can't believe groupon represents this facade of a company. All they do is for $10 refer you to a local paintball company. The paint ball company has no association with paintball promo.com they have their own charges separate from this groupon sham. Please act like a legitimate business, veto the crap you have on your site or you will lose credibility. I have now doubts about the authenticity of your offerings. Thanks to this paintball experience.

Typically enjoyed Groupon overall so I thought it would be ok to use a groupon for a restaurant. How wrong I was! I received a groupon for Copia Restaurant and wine Bar in St Louis, Missouri. The groupon says you have to call and make reservations and it says the merchant may not offer reservations on holidays to groupon users. So, when I call to make a reservation, I told the staff TWICE I have a groupon can I use it on St Valentine's Day and I was told yes.

The Day before, Copia staff called to confirm the reservation and I again told them I intend to use a groupon is that ok and I was told yes. When we got to the restaurant we were sat all the way in the back under huge blower fans. I did complain and asked to move moved- nope! Had to wear a coat for dinner. Even my husband was cold and unhappy. The waiter struggled to remember the menu items but made sure to rattle of a list of what was already sold out by 6:00pm!!

Honestly, the food was lousy, overpriced, the service was slow but oh boy did the manager come RUNNING to our table and demanded to know who told me I could use a groupon. When I told her I could not remember the three different staff names I spoke to (two women,1 male), she refused to honor the groupon. She never introduced herself, never apologized, never asked how the service was bad. If I behaved like that at my job, I would be fired!! The whole experience was awful. I will never go back and I will make sure to tell everyone to stay away from Copia. I guess their philosophy is to be a trendy restaurant you have to be nasty and unpleasant.

Nov. 16 I received an off on My Groupon, at the top of the page was an offer that said "You have a $5. discount to use on any groupon deal of $15. or more. Offer expires Nov. 20. Discount applied at checkout. " I bought a $25. D'Amore Pizza deal, but no discount was taken at checkout!!! I felt frustrated and duped could not see anything to do on the sight to correct this. So here I am complaining.
I would appreciate some way to correct this. Sincerely, Rita Shockley

I purchased a product online on the 4th of December and paid via my credit card but when i tried to track it via the groupon website it stated i had no purchases. I emailed groupon and they said i will have to send proof of the purchase. I explained i could only get a statement on the 28th which I did and replied to the email requesting this. i still have not recieved any response from groupon and i would really like my money refunded seeing as my purchase can not be located.

I have yet to see my refund for the "Groupon deal "Cairngorms National Park: Two Night Stay...". The Groupon Email promised "We will send you a confirmation email as soon as the refund has been processed. This usually takes 24 hours" on 27-Nov-2012, there is no confirmation email or money refunded to date (05-Dec-2012). I am extremely disappointed by my Groupon experience. This is now the 9th day since I requested an online refund request and Groupon has broken every promise made in their email and website regarding refunds.

My son bought a massage gift for me for my birthday and the company, From Within Massage & Wellness Center, will not return my calls. On the website to book an appointment there is "no availability" for weeks. I have called several times over the past few weeks and left messages, emailed a message to call me and have constantly checked the availablity on line for an appointment and it reads "no availability". It expires tomorrow, this really seems unfair. I would like my sons money refunded immediately. I can be reached at 760-213-2920.

We are having a nice time at our groupon at daytona beach resort, however, I went to make an appointment for a manicure. After over an hour wait, the receptionist called to say "no one available for a manicure today". She suggested other services, all much more expensive. I think this is a "switch and bait". I have to spend more, just to use my $30 credit. Not fair! I would like my $30 refunded, at least! Gave us a bad impression of our 1st groupon purchase! Disappointed in this!

Sincerely, Miriam Sanderlin

I purchased the above from a recent promotion on Groupon. The heads were advertised as 'Braun' toothbrush heads which at the very least would in my mind mean they are toothbrush heads for Braun toothbushes.
The heads do not properly fit any of the Braun tothbrushes we have - they have to be really forced onto the toothbrush so hard that they cannot ehn be easily removed without breaking the new head - I removed one and the inside of the toothbrush head remained on the metal toothbrush and the outer part of the brush came off.
These are in my mind inferior quality toothbrush heads - nothing like original Oral B heads for Braun toothbrushes, do not fit (or fit so tightkly they cannot be removed without separating) and I just wish the product had been tested first.
Please advise how I arrange for a refund

I was really disappointed to learn about additional fees after I bought the 2 night 2 bedroom groupon offer in Gatlinburg TN. If those additional fees were mentioned in the inital offering, they were really hidden and in the fine print. The additional fees of about $200 was quite a shock after spending $269. I almost cancelled and asjked for my money back. I will certainly be hesitant about pruchasing another groupon for fear of another pricey expereince. If I have opportunities to tell others of my experience, rest assured, I will in order to prevent others fro falling for what looks attractive on the surface, but isn't.

I bought an iPad 2 with 360 case for £309 but I thought the transaction was voided so I bought the £299 one which excluded the 360 case. I found out that both of the transaction was prossesed so I quickly went online to send an email to get a refund as it was Saturday I couldn't ring them. I got a reply the following day saying that they have contacted the company and money of £299 which I wanted to cancel and it's all been sorted out. I didn't bother calling them in the weekday. And after a week on Friday night my mom rang to say that both the money of £299 has not been refunded and they delivered both the products! But they missed the delivery so they are redelivering it on the Monday which is 25th march 2013. I emailed groupon furious, but they told me to contact the company for collection of the product I didn't want but the company would not answer even after hours of ringing them! I was absolutely fuming! This happened this morning! I was given false reassurance and information so I am filing this complaint! This all has happened today 23rd march 2013! And the transaction was made exactly a week ago!

I purchased a Groupon for two nights away with breakfast at the Sutton Staith Hotel in Norfolk as a gift for my Son and his wife. They arranged to stay between Christmas & New Year on 27th & 28th Dec and after a very stressfull period in a busy year were looking forward to a nice rest in what looked like a nice peaceful location.

On arrival the outside of the hotel looked lovely, but that was where the dream ended. The hotel was obviously being worked on as there were holes in the wall and paint flaking in the room that they were allocated, and although the bedding was clean, the hotel in general was dirty and smelled of stale smoke.

However the food was good and after spending some time in the bar they went back to their room to rest but sadly that didn't happen on either of the two nights of their stay. The room that they were allocated was above the bar and on the first night there was a darts match that went on until 2am with lots of cheering and shouting.

They thought that this would be a one off but on the second night a fight broke out in the bar below them with lots of noise and bad language. It appears that there was a lone female behind the bar who was unable to control the situation.
My Son went to reception the next morning to complain but there was no management or staff around to complain to which seemed to be the norm for both days.

Surely, if Groupon are going to sell these deals then they should at least check out the venue to see if it is suitable and to make sure that its customers are looked after during their stay. I am quite disgusted that what I thought would be a lovely gift has actually turned out to be a nightmare and I am very disappointed that Groupon have let this happen.

I have used Groupon on a few occasions in the past but will have to think very carefully about using them in the future.

I have made a few purchases but later decided to return but the customer service advised me that I cannot have cash refund, they can only offer me credit on my account. I now have a balance of 120.01. As per your "Groupon UK Promise", I want my money back to my credit card! Not your credit!

I have order a tomato watch in October. After 6 weeks I did not receive it. They told me do deliveries week 7 and 8 . I did not receive my watch. Phone them, they do not have (Hold the line 30 min before somebody ansered the phone). They will replace it with Levi watch and promised to deliver within a week. I am still waiting after a week. They do not respond to my emails. I tried to phone, have to hold there are 59 calls waiting. This is crazy!! I dont now what to do any more. It seems like they dont want to help me. They have my money and now they dont care about helping me!!!

I used groupon for the first time last week. I bought a CVS gift card for 10 dollars and the card is worth 20 dollars. Pretty good deal, huh? So I waited a few days after the purchase and groupon sent me an email telling me how to activate the new card. The activation failed.

Then, without a call from me, they sent me another email. This email gave me new activation information. That password also failed to activate the card. I called groupon customer service and could not get through. I finally called CVS and they transferred me to another number at Groupon. The customer service person I spoke with did not know anything about the situation. He gave me a third code that was NOTHING like the first two in configuration. It didn’t work.

I finally got into a fight with this guy and asked him to refund my money. The conversation became explosive and he told me that I was inappropriate. He would not give me a number to call back to reach them and he would not let me speak to the supervisor. He finally hung up on me. I started looking online and found a lot of negative reviews. This is what I should have done before I attempted to do business with them. Now I have to worry about this fraudulent company having my credit card information. My advice…Don’t use groupon. So far I have lost 10 dollars and more than 2 hours of my time.

I purchased a Groupon for a sail on San Francisco Bay with a company called Bay Area Excursions. I contacted Bay Area Excursions three times, providing them with a total of nine different dates for the sail. None of them were available. I contacted the company again nearly two weeks ago and haven't heard back. I complained to Groupon and they have done nothing to resolve the problem. Groupon advertises that, if there is a problem, they will make it right or refund any money paid. They have blatently violated that promise. I have been a regular Groupon customer but no more.

My complaint is about how Lady Bug Farms in Northport, AL has conducted business and when addressing things with her she was extremely rude and NOT helpful at all. When I first initially purchased the groupon she told me she would work with me on the expiration date of the lessons sicne she sold so many was booked. She also didn't ahve many times availabe on Satursday am (when I was available) due to birthday parties and she didn't do lessons on Sundays which limited me even more. Then, we talked about how crazy the weather was and she said she would work with me to get my lessons in for my 12 year old daughter- but when calling today she would not budge AT ALL - and would only simply tell me they had expired. I'm out the money and my daughter only got 1 lesson!

This is NOT acceptable and I'd like a refund of my money back other than the 1 lesson that was used. This is very unprofessional and I DO NOT like to do business with people that don't stand by their word. She would not help me or be more flexible after the lengthy and heated conversation. If this is the way Groupon wants to handle business - I will NEVER buy another one and I'll make sure I let everyone know NOT to buy them. She had me believing the deal was now between she and I and that she would be happy to work with me on the dates,lessons, etc. Instead it was exactly the opposite! I am requesting a refund of the lessons minus the one that was used. Thank you for your consideration.

I cleaned for a company called Enviropro who in writing promised me $40. They will not pay, will not respond. The cleaning job came from a coupon from Groupon. The client sdaid he bought the coupon through groupon but it was supposed to be for a different company but that company sent Enviropro the business. In turn Enviropro is scamming cleaners to work for them saying 1st clean will be free but the client them becomes their client. I worked a pasid job, not a free one and have yet to be paid(since 10/30/12) or even answered. Enviropro-group.com. I spoke to 2 other clients who said Enviropro was not who the coupon was for but they were contacted by Enviropro for buying the coupon and they were not happy. Can you stop these rip offs?

Groupon is a POS. They say they will honor refunds but they only do so if you cancel within 7 days. Sometimes things come up and you cannot meet your groupon. There is no reason that they do not honor refunds. Won't be purchasing any more groupons.
YOU SUCK

To Whom it may concern, unfortunately my dates may not be exact. In the month of February 2013 I attempted to purchase an item which Groupon had on offer the item Tog Quilt. Whilst trying to purchase the item I encounter problem with the groupon code and unfortunately the item was purchased at the full price of £80.00 aprox.

The next day I contacted yourself (groupon) and explained the situation, I was advised that I would have to liase directly with the company to obtain a refund. On this I spoke with the company in question and was successful in obtaining a full refund.

Last week I then had a conversation with a lady I believed call Kysta (the lady who cancelled my groupon) I tried to explained that I wanted to ensure that I had not been charged by groupon as I had not received the Item. The above lady insisted that she could not help me as I contact yourself after the expiry date.

I tried to explain that whilst I had contacted groupon after the expiry date the order was place before the item had expired and therefore I do not believe that I should loose my money through no fault of my own. This conversation was just going round in circles costing me more money plus enduring poor customer service.

Could you please advise why I should not be entitle to my cash back as I had placed the order on time and because of this I no longer wish to be a member of Groupon.

I would like to file a complaint about the company Curated. I redeemed a Groupon for a memory foam mattress on Jan 5 2013. The mattress was delivered to the wrong address, and was returned to sender. Since that time, I have waited six weeks to receive my package, and have had a difficult time communicating with the company - there is no phone number on their website - when I did receive their phone number, it goes straight to voicemail without the name of the company. I am starting to wonder whether this company exists, or if they actually do what they say they are doing. Please advise on my next course of action.

Your pinhead customer service agrees with my suggestion, yet nothing is done about it. You must be idiots to not know that the fabulous Las Vegas Strip, home of 100s of restaurants, has no street number signs, they just say "LAS VEGAS STRIP", the buildings rarely have any numbers, the Casinos(the largest of bldgs.) have none. Of course they get mail but not from people on-the-strip enjoying life. I spent a half hour tonight going to Flamingo Hotel, the MGM, then street vendors/merchants seeking to locate HUSSONGS. Finally someone found it in a catalog as being at MANDALAY BAY(actually Mandalay Shoppes). You must not, cannot, sell a Groupon with a Las Vegas Blvd. address witihout mentioning the major casino that is is part of, or next to, or nearby.

I live at 3930 Swenson, Hussongs is at 3930 Las Vegas Blvd. So, parallel to my street, so naturally I sent to the ssame location on the Strip as my condo bldg. is; natch. But that was 3600 block there; also all east side numbers are, and so is Hussongs, but Mandalay Bay is on the street so that rules is changed a few blocks away. I am not going to buy any more Groupons and will urge others to forget about it if you do not have sufficient respect for your patrons to indicate where, on numberless streets, the restaurant can be found. Shame on you telling me my idea was sound a year ago, and in Sept. (recently), you issue me Hussongs which is five blocks south and on other side of st. from where the numbering system would have it(if there is a numbering system on the LV Strip known to other than USPS).

Dear Groupon, The below wording is the contents of the letter to Luccumbe Hall I have sent to their General Manager. After my recent stay on Friday 4th and Saturday 5th January using your Groupon voucher. I would appreciated if you could look into this matter. I recently stayed for a two day break at Luccombe Hall.

When I first made contact, I told the receptionist that we had a Groupon voucher for a two day break. I was told that they didn't have any standard double rooms for the days I chose, but they did have a family standard room. I said that was fine. On arrival we found our family room was down in the basement (lower ground floor). On entering the room you were hit with a very strong chemical smell, which was very odious.

I thought this might be the cleaning chemicals that the house keeping services use and gave it the benefit of the doubt, but the following evening the same odious smell was there and remained the length of our stay. On the first morning at breakfast Saturday, I ordered the full English on hindsight I wish I hadn't. The sausage was of a red appearance and had a rubbery texture. The bacon looked fine one side but when you tried to cut it, it was completely hard on the other side. The egg, fried tomato and mushrooms were fine.

But the hash brown had me in stitches it was completely hard. I tried to cut into it but to no avail and I stabbed it with my fork and it shot off the plate. Anyway if I were a vegetarian to which I hasten to add I'm not, the breakfast at this point would have sufficed. I then thought what about some toast. I duly walked over to the toaster to find no white bread to toast. After looking around for around ten minutes, yes ten minutes to find the waiter. I decided to go along to reception where I was met with a lovely smile from the receptionist.

Who kindly went and got me some bread. By now I had some what found I didn't need to use the gym with the exercise I was getting going up and down from the basement to our room. On our last day my wife and myself arrived for breakfast at 9.35am on Sunday morning. Deliberating over what we were going to eat for breakfast, a polish waiter strode over and said in quite a loud voice said. 'You are late! breakfast is finished'. I don't think the chief will cook any more breakfast.

I said on Saturday and Sunday's the breakfast times are extended to 10.00am he completely rebuked me in a demeaning manor in front of other paying guests saying this was not the case. This caused myself and my wife severe embarrassment. Even your web site clearly states a nice leisurely breakfast can be had at the weekend's from 8.00am-10.00am. Although he was back 10 minutes later and said the chef would cook breakfast. By this time I had lost my appetite from his earlier remarks.

My wife on the other hand had scrambled egg on toast. When it arrived the toast was burnt. My wife also said there were no glasses for the fruit juice's to which he said they were. There was only one when there were two of us. But when I had looked previously there were none along with no white bread again. I can honesty say I have stayed in far better bed and breakfasts than your hotel. I found the Luccombe Hall experience a let down. I now look forward to your reply as I have stayed at Luccombe Manor on several occasions without experiencing any of these type of problems.

I purchased a Goupon for a complete detail for a car for Da Kine Mobile Detail. I made several attempts to make an appointment. They finally called me back and left a message for me. I again made several attempts to contact them, one of hte numbers had been disconnected. When I finally was able to speak with someone, I made an appointment.

The first appointment I made, I had to call to find out why they didn't show up at the scheduled time. They said that they were delayed. I waited a couple of hours and called again. They told me that their guy was locked out of where they keep the equipment and they would be further delayed.

After another hour, they called me and told me they would need to reschedule, which we did. Second appointment, they texted me and told me they needed to reschedule. I told them I would be out of town until after the expiration datr. They said that was fine and we rescheduled. They never came out on the scheduled date. I waited all afternoon for them.

The car that was to be detailed was in the driveway. I contacted them the next morning and several times thereafter with no response. I still havce not heard from them. I WANT A REFUND. Not happy at all with this company. Very unprofessional.

I purchased a Groupon and did not realize it had an expiration. I thought all Groupons still had the original value paid. I guess that is not true. I tried to use it at the Merchant and was told I could not. I was embarassed as I was completely unaware. I already requested a refund and was told that is the policy. I am hoping you reconsider this as you are going to lose a good customer over $29.

I puchased a voucher for a Vax floor steamer value £62.99. I placed my order and and my code was accepted.3t2xk8d7rm. Unfortunately I did not go far enough down the page therefore my order did not go through, I appreciate this was my own fault and am not blaming your firm. I phoned you and was told nothing could be done, I therefore have no refund or steamer. I cannot afford to loose this money and have nothing to show for it. I am a pensioner and a widow. Please can someone help me out here ? I know it was my mistake but I would appreciate some give and take with your large concern. I notice the vax steamer is on special again and would still like to have this item, as you still have my £62.99 I wonder if it would possible for you to transfer my money for me. Thanyou Irene Syme

My friends and I purchased 3 vouchers to Austria during or about April 2012. We prov booked the hotel, The Gutshoff Zillertal for the 14th to 17th Dec 2012. The voucher expires on the 20th Dec 2012. Prior to booking our flights, we emailed the hotel to confirm our booking however we were informed that the bookings were taken and they have none available before 20 Dec '12. We also suggested that we could delay until we can avail ourselves during July '13 whereby they mentioned that we should contact Groupon for those arrangements which we duly did. I have sent numerous emails and telephonic requests to Groupon with no success but empty promises of feedback and that the matter was at the refunds department. I was promises a 72 hour response on 8 November 2012 and various therafter. Kindly revert as a matter of urgency. The Groupon reference number is 570803.

Groupon Deals and Refunds - November 2011 I have been trying for the last couple of weeks to contact someone at Groupon or the vendor Kensington Aesthetic clinic regarding my dissatisfaction with a Groupon deal. The only appointments are on a Monday or Thursday and due to work commitments, I cannot make either of these days especially 3 times in 2 weeks to fulfill the voucher. I am disappointed that Groupon customer services and Kensington Aesthetic Clinic have ignored my emails to discuss this matter and advise me. Groupon in the US replied to me, but they cannot deal with the complaint. This is therefore my last attempt at trying to resolve this situation directly.

All I asked was for someone from Groupon or Kensington to contact me directly to discuss this issue urgently–Instead I have been completely ignored Having paid out over £100 of my hard earned money I am very upset. Valid from purchase date to February 2012. I tried to contact the venue repeatedly with many emails – with no reply. I called and left a message, no reply.

They haven’t even had the decency to contact me directly. I am sorry but this is totally unacceptable! If they offer reduced options for visiting the salon it should have said so at the time, they should honour all vouchers and extend the booking dates. I have contacted them well in advance of the voucher expiring.

This voucher was purchased in good faith. I contacted the venue well within the time frame given. Groupon and the venue should have had some communicated regarding how many deals could be sold to ensure so that the venue can cope with the number of deals purchased. The company advertises these deals as possible gifts – this it is not acceptable if the vouchers have a risk of being non redeemable. I am now faced with the situation of having to replace the deal for the person the gift was given to at an expense of nearly £300!

I have been using Groupon for years. I have never had a complaint. But today is a different story. I have been trying to reset my password for 2 days. I am a very very very busy individual. I work 75 to 80 hours a week, so when I say I don't have time for this, I don't have time for this. I called after 15 minutes of looking for your number for log in help. Since I could find no such number, I called the only one I could find. There was no option for log in help, so I just selected #1. The girl was very nice, but offered no real help.

She sent me the same link I have been trying for the last 2 days and told me that if it didn't work, to just reply to her email and she would call me right back. After waiting for about 15 minutes, I called back and got another girl. I told her my name, Beth. She said Seth, S as in Sam, I said no Beth. Every time I tried to spell it for her, she just kept repeating S as in Sam. So I spoke up a little louder, still, S as in Sam. I tried to ask if we were having a bad connection. I do not have a speech impediment so I thought we must be. When I tried to ask her if we may be having a bad connection, she kept interrupting me saying she was just trying to help me.

She had a very bad attitude. I work for a very large company, where for many years I managed the customer complaint department. I still oversee process improvements in several of the customer service areas. I am a very pleasant person, however, with my background; I do not tolerate poor customer service, especially in the way of poor attitudes. Employees like this will lose business for you and I am sure in this day and time, losing customers is not what you want.

I had a window of opportunity today to use my groupons, unfortunately that window has now passed me by because I could not find anyone to help me and I felt very compelled to waste my time writing this complaint. So, I suppose it will be another 2 weeks now before I can go enjoy my hour and half massage that I was so looking forward to in hopes that it would alleviate some of my intense stress and this awful migraine.

Resorting to writing this complaint will be my only tool for stress relief today. How disappointing. I am not writing this to say I will never use you again, because I will; however, as a customer service expert, I can tell you that you will lose others who are treated this way. Please take some action to ensure your other customers do not have to end their grueling work day as disappointing as mine has ended. Thank you anyway for those experiences that have been good.

When my husband and I asked if we could order off the regular menu we were told it was a special groupon meal. They claim it was worth $58.00 for the two of us, but trust me, it wasn't. We have been eating at Luchita's for over 20 years and this meal was the worst we had ever had. They would not allow us to order off the regular menu and of course the actual copy didn't say it was a special menu. It did say a Prix Fixe--but how in the heck were we to know what that meant. It said it included two entrees, etc--not mentioning these were entrees that aren't even on the menu. We have decided never to go back there again. I was up sick all night long, too!! My husband didn't even finish his meal. He said it was horrible. It wasn't even worth the $29.00 we paid thru Groupon. I will be extra careful to order any Groupon restaurant items in the future!!

Hi. I have only used your Groupon company once and going by your service to date will never use it again. I have spoken to one of your Groupon operators to try and resolve my complaint to no avail and filled in one of feedback forms which you forwarded to me. To date, I have had no response. To summarise my complaint, I purchased a deal to have my carpet cleaned at the cost of £19 last year. A voucher was never sent to me and when I finally managed to contact you I was told the deal was out of time and that I had lost my money. If a voucher was sent to me and I didn't use it before the 6 month dead line I could accept that it was down to me and lose out. However, as I see it, I paid Groupon £19 and in return I got absolutely nothing. This is quite blatently theft. I am absolutely incensed by this and on principle will not let this drop. If I dont hear back from Groupon, I will find out who is responsible with dealing with this email and take it to the next level.

Good Day!! This a complain regarding my order for the deal "Photodigitizer starting from AED 429, including delivery fee". I have placed my order since 22nd November 2012 and the same has been charged to my credit card right away. But demanding for payment right away was ok with me because I trusted Groupon and its credibility to deliver.

Kindly be informed that despite my numerous follow up ((#154790) , the said item has not yet been delivered to me. You promised the item to be delivered within 3 weeks. I waited patiently despite my hesitations that I have paid it. I keep calling every week and your customer service keeps on saying that I should call the following week to make a follow up. Now its nearly 2 months and yet there is no clear answer from Groupon. Is this kind of scam?!

This is for your immediate action. This is totally unacceptable. I do not want the refund since you have already made me wait this long. I only want my order to be delivered.

I am so disappointed in my experience with the Salon "Heavan on Earth" through Groupon and I would like an investigation into this and feedback.
I had booked a partner massage and have gone for many massages before but this was the worst one I have experienced.

From my side I need to tell you what happened and unfortunately it has just left me with a bad experience as I was so upset as it was a birthday massage as well.

On arrival first of all we were all waiting at the gate. There were 2 other cars waiting and not too sure as to whether the buzzer was working or not. We also tried to call the owner on her cell phone and she has since clarified the buzzer was not working.

Once in the salon room, the towels that we lay on had a damp smell and even felt damp. There was no aircon in the room and the room did not even have the ambience of a salon room. We were sweating lying there.

The 2 therapists and I’m really not going to slate them off as they seemed sweet, but the therapist who massaged me did nothing for me. It was an absolute poor quality massage and I felt like she had; if anything; dipped me into a bath of oil.
I did actually ask her to stop the massage before she had finished as I felt uncomfortable and just awful and wanted to leave. Even the head massage was terrible. I’m not too sure what happened here and think its unfair that something like this gets advertised on Groupon and the quality was so poor.

When I left even the dress I was wearing got oil on. The owner has since offered me a complimentary massgae but I will never return.

I feel that Groupon need to be aware of this as nowadays a massage is an absolute luxury.

booked 2 vouchers 0010036IT6 & 001012013P for mystery hotel for my childern for xmas, on the voucher i printd off valid from 15.12.2012 to 31.5.2013had a email 36 days to redeem your voucher, reminded my kids to book when they tried, they were told they had to book befor feburary on the voucher there was no mention of this only blocked out dates. they couldn't book. When i rang groupon i spoke to a manager Mark id 8408 who was rude, and nasty and said bad luck you have losts your money on the other page in fine print was book by feburary, as i said on the voucher its not printed i have it in front of me. Its valid till 31.5.2013 cant we please extend the booking reference so we can make a booking and use before 31.5.2013 you have my money. I don't think he was doing the right thing groupon sent a email reminding me 36 days to REDEEM my voucher, but he wouldn't let me. At this stage I will never use you again and all my friends, daughters & son friends on face book will know we feel

Please please review groupon new refund policy. Maybe it's just this particular rep, but she seems to be banking on the possibility that I don't read their policy.

I called groupon for a refund (I changed my mind within the stated 7 days) - after they didn't reply my email after 2 days, but the customer service rep initially told me that she couldn't  refund me just because I changed my mind. When I pointed out that the stated policy did not make that distinction and I can do a refund if it's within 7 days, she back-pedaled a little and said she can fix this on a case-by-case basis, and in this case, she will refund it to me as Groupon credit. Again I insisted that their policy allows for immediate refund back to credit card, and again she back-pedaled (and sort of panicked) and told me to hold on as she needed to talk to someone. After a few minutes she came back and completed the refund process.

I confronted her at the end about the way she handled my case (trying to convince me that their refund policy was different) and had to be 'forced' to live up to the Groupon promise, and she gave me excuses about how she was only trying to review the refund policy at each step (where first she said she cannot do the refund, and then can only refund as credit, and finally yes, she can refund in full). I'm disappointed on how this was handled. Although I got my refund at the end, I don't understand why she made it that difficult and seemed to try to avoid refunding, where per their policy, it should be a clear cut case.  I'm very disappointed in Groupon, I thought they were better than that.

I purchased a groupon for a company called Photobarn to get some photos printed onto wooden blocks. It seemed like an awesome gift idea and the priced was reasonable for the product so i ordered 3. I get charged and as promised received three codes to then use on the photobarn site. Well, I complete the first order and use the code, so far so good. When i tried to use the 2nd and third codes however i got errors. After some seriously frustrating attempts, i decide this is no longer the feel good project i was trying to do and decide this is just not for me. So i contact Groupon and had the WORST customer service experience. The rep who would only tell me that her name was Christine G. CG listens to what i have to say and then puts me on hold for 20 minutes, (i'm not joking) without so much as once coming back to let me know she's working on the issue. So i ask to speak to a manager- she refuses, then tells me that they are all "busy". She also refuses to give me her name would not give me any identifying information so that i could complain. lastly, she hung up on me. I'M STILL JUST AMAZED THAT THIS COMPANY IS STILL IN BUSINESS. In any case, the way this story ends is that they decided to refund *some of my money, but to move forward with the part of the order that went through- which i have to say is just bad business. I can guarantee you that i will never use either of those sites again.

My Groupon was for 10 hours of Any Services (a $289 value) from the company Thrive at Home for $99. This Groupon was given to me as a birthday gift. I called trying to schedule a house cleaning for a few weeks later and they were unable to accommodate me. I had wanted the house cleaning because of a bridal shower that I was hosting. About a month ago I tried calling again to schedule but the recording was different. I waited for a few days for a return call and received none. I called again and a few days later received a phone call with some kind of a recording telling me to send an email. The phone call had woken me up and I did not get the information written down, nor did I remember it. I called the phone number again on the coupon asking them to call me back and they have not. I have tried to look up Thrive at Home on the internet and have not been successful.

I purchased 2 groupon vouchers for Christmas gifts. These were for a 5 minute introductory flight with Niagara Freefall Indoor Skydiving & Interactive Center in Niagara Falls. I tried to redeem these in Feb. 2013 but was told they were closed down for a 2-3 week period as they were experiencing some mechanical failure. I noticed they were about to expire and I called twice and was not aware that they would not accept them on Saturdays.

I spoke with the owner in person as I drove down to see if they would let me use them this coming week. The owner was absolutely rude and dismissing. I spent $69.00 each on these coupons and now have lost my money. I have never dealt with a less professional business owner in my life. I have breast cancer and was unable to use these in March.

I have bought Groupon coupons in the past and have not had any problems. I am asking for a credit or help in redeeming my coupons. The owner wants me to pay an additional &142.00 to use my coupons. Thank you for your time. Deb Barber

I just wanted Groupon to be aware of this particular restaurant called Bombay to Kuala Lumpur,108 church street, Paramatta which we bought a voucher for 2 people. Please don't advertise them anymore as it will put people off using Groupon. I do realize it is not Groupon fault but the restaurant that did not deliver what they promise. We don't expect a gourmet dinner from the price we paid but at least a decent meal. Being a Malaysian myself I do know the standard of food was awful.the restaurant never deliver what was on the advertisement brochure...service was cold. We were told to sit anywhere, given two glasses of wine and they gave us a miserable satay stick and 2 small miserable spring roll.

Then she pointed to the serving counter and said that is the choice of mains.( suppose for us to eat as much as we like) when I went to the counter there was six little container of rice, Kari Ikan ,beef rendang,curry chicken, char kway tow n noodles.....all miserable looking and cold. It looks to be there were left over from lunch. It was nothing that look like the advertisement photograph I saw. I proceed to ask are there any things else and the waitress state there is all there is.then I said what about the roti chanai and then she said for how many? I gather if I don't ask I don't get.

On the advertisement photo there was a lovely bowl of laksa and meat....none of that was offer. Then I ask for the ice kachang for dessert and was told their machine was broken and the alternative was ice cream. We got half a scoup of ice cream each and was ignored than. It was the most awful and miserable meal I have had ...and we eat out alot. We had bought plenty of vouchers from Groupon, I don't expect the star treatment but decent meals.

We had always been satisfied till our experience with this restaurant. Please go and find out yourself and stop business with this restaurant before it brings your name down. By the way we tried booking numerous time but was told they cannot accommodate us as there are busy. Had to ring a few time and finally they honor the voucher but 2 weeks late. My husband commented that we would have had a better meal buying from any food court. The mains were cold and serve in a dark corner. When my husband pointed to the human hair? On his plate with the curry the waiter shrug her shoulder and said use another plate. Please band this restaurant from your site and don't let another customer be con.

I bought a groupon for an ereader through you for an ereader from hipstreet. first of all the company is located in canada, second i have never been able to download a driiver for this device I have called them tried live chats email no responce. so now here i am with gift that i am unable to give away because i was unable to get a driver there for unable to download any books for christmas i is such a great gift to look at but truly unable to use wow what a derl money down the drain no refunds no reader.

This is a copy of my e-mail sent to Groupon on 11/30/2012. Their response? Sorry but we can't help you. Regarding: My 11/26/12 Groupon order #129838194 Dear sir, I'd appreciate an explaination from someone with the authority to say anything other than "NO" regarding the simple exchange for the Norton Security product (PC version) that I ordered. Your package was "hand delivered" to me by UPS around 6:30pm last night (11/29/12). After inspection I immediately tried to call to inform you folks about the mistake, but of course, you had closed for the day. I then sent an e-mail around 7:30pm comforted by your web site's claim, ("Agents are online to assist you 24 hours a day, 7 days a week") but guess what, I've not gotten a response.

The "deal" ended @ 11:59 CST (11/29/12) but despite multiple attempts to contact Groupon before the close I was told today after I called that I'm not entitled to an exchange because the deal had closed? Is this how you folks define "customer service"? That's goes way beyond wrong! Why do subscribers get the short end of the stick after "your people" shipped the wrong security version (MAC) despite numerous attempts by me to correct the mistake prior to the deal closing? Norton certainly isn't going to bitch over one lousy exchange after receiving over 5000 orders with this deal...or could it perhaps be that that I'm not the only customer who received the wrong version. I want the product folks, not a refund.

Because you have decided to drop gun shop owners or anything having to do with guns, I insist that you no longer contact me with offers. I will also encourage all my friends to drop Groupon because of your political actions against the 2nd amendment.

In the end we all have rights and so does Groupon, but because they no longer feature daily deals for ammo or guns, I have the right to refuse to deal with Groupon again and to spread the news to all my friends and family online.

I accidently bought a getaway which I tried to cancel during the three day period. I emailed and I called each of the three days with no response. I spent 82 minutes on the phone during the second day with no response. This is ludicrous!!