Groupon Complaints Continued... (Page 4)

Good day, In December 2012, I purchased a offer on Groupon with Cullinan diamond spa and in for the following - One night stay for two, including breakfast and one spa treatment each. I called the inn to book the night and was told they have free space only on january 31. I phoned again a week prior to the 31st and was told again they were full and only in March, had they space. I asked to make a confirmed booking as the voucher only has a limited time frame and then would expire. A week later I was called and said they have to cancell the booking as the room has flooding damage. I was quite irate as I got the distint feeling it was being stalled everytime, so the voucher could expire.

After voicing my disdain and even voicing my unhappiness in helopeter, I was told the booking was confirmed. On the friday 22 march, I phoned the inn, to enquire how the spa treatments work and was told to go on the website and check what treatments they have. I then requested a facial for me and a manicure for my daughter. On the saturday when we had our treatment, I asked for a extra half facial for my daughter which I would pay. On the day of my departure, I was told that only certain spa treatments were free, and I had to pay in on the supposedtly free treatments. Nowhere on the voucher I bought does it specify only certain treatment is included. And on my telephonic query, was this not explained either, only told to look at the site and our treatments, why did they not say, you only get the following treatment?

I purchased a Groupon for two nights away with breakfast at the Sutton Staith Hotel in Norfolk as a gift for my Son and his wife. They arranged to stay between Christmas & New Year on 27th & 28th Dec and after a very stressfull period in a busy year were looking forward to a nice rest in what looked like a nice peaceful location.

On arrival the outside of the hotel looked lovely, but that was where the dream ended. The hotel was obviously being worked on as there were holes in the wall and paint flaking in the room that they were allocated, and although the bedding was clean, the hotel in general was dirty and smelled of stale smoke.

However the food was good and after spending some time in the bar they went back to their room to rest but sadly that didn't happen on either of the two nights of their stay. The room that they were allocated was above the bar and on the first night there was a darts match that went on until 2am with lots of cheering and shouting.

They thought that this would be a one off but on the second night a fight broke out in the bar below them with lots of noise and bad language. It appears that there was a lone female behind the bar who was unable to control the situation.
My Son went to reception the next morning to complain but there was no management or staff around to complain to which seemed to be the norm for both days.

Surely, if Groupon are going to sell these deals then they should at least check out the venue to see if it is suitable and to make sure that its customers are looked after during their stay. I am quite disgusted that what I thought would be a lovely gift has actually turned out to be a nightmare and I am very disappointed that Groupon have let this happen.

I have used Groupon on a few occasions in the past but will have to think very carefully about using them in the future.

I have made a few purchases but later decided to return but the customer service advised me that I cannot have cash refund, they can only offer me credit on my account. I now have a balance of 120.01. As per your "Groupon UK Promise", I want my money back to my credit card! Not your credit!

I have order a tomato watch in October. After 6 weeks I did not receive it. They told me do deliveries week 7 and 8 . I did not receive my watch. Phone them, they do not have (Hold the line 30 min before somebody ansered the phone). They will replace it with Levi watch and promised to deliver within a week. I am still waiting after a week. They do not respond to my emails. I tried to phone, have to hold there are 59 calls waiting. This is crazy!! I dont now what to do any more. It seems like they dont want to help me. They have my money and now they dont care about helping me!!!

I used groupon for the first time last week. I bought a CVS gift card for 10 dollars and the card is worth 20 dollars. Pretty good deal, huh? So I waited a few days after the purchase and groupon sent me an email telling me how to activate the new card. The activation failed.

Then, without a call from me, they sent me another email. This email gave me new activation information. That password also failed to activate the card. I called groupon customer service and could not get through. I finally called CVS and they transferred me to another number at Groupon. The customer service person I spoke with did not know anything about the situation. He gave me a third code that was NOTHING like the first two in configuration. It didn’t work.

I finally got into a fight with this guy and asked him to refund my money. The conversation became explosive and he told me that I was inappropriate. He would not give me a number to call back to reach them and he would not let me speak to the supervisor. He finally hung up on me. I started looking online and found a lot of negative reviews. This is what I should have done before I attempted to do business with them. Now I have to worry about this fraudulent company having my credit card information. My advice…Don’t use groupon. So far I have lost 10 dollars and more than 2 hours of my time.

I have purchased two Groupons for Carpet Cleaning. I used one two days ago and they provided the worst services I have ever received. My apartment is empty and I wanted to clean the carpet before I turned the keys over to the landlord. First of all they were very late so I had to leave and get my son from school. I left instructions with the office that the door would be open and the technician should enter when he arrived and start. When he got there, I received a call in which they tried to get me to upgrade and purchase spot removal. When I said that I didn't want it and wanted them to do what was on the Groupon which was to steam clean, deodorize and scotchguard, they said fine they would. When I returned the next day to inspect, the carpets were in the exact shape as when I left them the day before with the exception that they were very slightly damp. There was no scent of any type of cleanser or scotchguard having been used. I took photos the day before and the day after they cleaned and have proof that they are exactly the same. I called the office and was told that they were not going to do anything to fix the situation. I have one more Groupon valued at $49.00 and want my money back as I will never use this company again. Please advise how I can get my money back. Thank you Sandra DeMond

My complaint is about how Lady Bug Farms in Northport, AL has conducted business and when addressing things with her she was extremely rude and NOT helpful at all. When I first initially purchased the groupon she told me she would work with me on the expiration date of the lessons sicne she sold so many was booked. She also didn't ahve many times availabe on Satursday am (when I was available) due to birthday parties and she didn't do lessons on Sundays which limited me even more. Then, we talked about how crazy the weather was and she said she would work with me to get my lessons in for my 12 year old daughter- but when calling today she would not budge AT ALL - and would only simply tell me they had expired. I'm out the money and my daughter only got 1 lesson!

This is NOT acceptable and I'd like a refund of my money back other than the 1 lesson that was used. This is very unprofessional and I DO NOT like to do business with people that don't stand by their word. She would not help me or be more flexible after the lengthy and heated conversation. If this is the way Groupon wants to handle business - I will NEVER buy another one and I'll make sure I let everyone know NOT to buy them. She had me believing the deal was now between she and I and that she would be happy to work with me on the dates,lessons, etc. Instead it was exactly the opposite! I am requesting a refund of the lessons minus the one that was used. Thank you for your consideration.

I cleaned for a company called Enviropro who in writing promised me $40. They will not pay, will not respond. The cleaning job came from a coupon from Groupon. The client sdaid he bought the coupon through groupon but it was supposed to be for a different company but that company sent Enviropro the business. In turn Enviropro is scamming cleaners to work for them saying 1st clean will be free but the client them becomes their client. I worked a pasid job, not a free one and have yet to be paid(since 10/30/12) or even answered. Enviropro-group.com. I spoke to 2 other clients who said Enviropro was not who the coupon was for but they were contacted by Enviropro for buying the coupon and they were not happy. Can you stop these rip offs?

Groupon is a POS. They say they will honor refunds but they only do so if you cancel within 7 days. Sometimes things come up and you cannot meet your groupon. There is no reason that they do not honor refunds. Won't be purchasing any more groupons.
YOU SUCK

To Whom it may concern, unfortunately my dates may not be exact. In the month of February 2013 I attempted to purchase an item which Groupon had on offer the item Tog Quilt. Whilst trying to purchase the item I encounter problem with the groupon code and unfortunately the item was purchased at the full price of £80.00 aprox.

The next day I contacted yourself (groupon) and explained the situation, I was advised that I would have to liase directly with the company to obtain a refund. On this I spoke with the company in question and was successful in obtaining a full refund.

Last week I then had a conversation with a lady I believed call Kysta (the lady who cancelled my groupon) I tried to explained that I wanted to ensure that I had not been charged by groupon as I had not received the Item. The above lady insisted that she could not help me as I contact yourself after the expiry date.

I tried to explain that whilst I had contacted groupon after the expiry date the order was place before the item had expired and therefore I do not believe that I should loose my money through no fault of my own. This conversation was just going round in circles costing me more money plus enduring poor customer service.

Could you please advise why I should not be entitle to my cash back as I had placed the order on time and because of this I no longer wish to be a member of Groupon.

It is a bit dissapointed to say that l have made a purchase from goupon on begininning of the year for Print photo book from lolliartz. l have sent my completed family photo to lolliart on 22/7/12 & received a confirmed of download from them the next day.

They reply me on 29/8/12 saying that l choose a wrong size and need to re-do all over or to pay for extra RM80. l had written to them the next day and resend my completed file again on 4/10/12 and received a download confirmed from them.

After a month of waiting l start to worry and email for asking them, but no reply and even l tried for few times. This time l tried to call them on phone and seach on internet for their news. l found that they left a mail on their website saying that they are moving and have no contact at the moment. How can? Till today.....

Please advise what should l do and sadly to say that my husband and l spent few weeks time to complete our family album. Really sad ....

Your pinhead customer service agrees with my suggestion, yet nothing is done about it. You must be idiots to not know that the fabulous Las Vegas Strip, home of 100s of restaurants, has no street number signs, they just say "LAS VEGAS STRIP", the buildings rarely have any numbers, the Casinos(the largest of bldgs.) have none. Of course they get mail but not from people on-the-strip enjoying life. I spent a half hour tonight going to Flamingo Hotel, the MGM, then street vendors/merchants seeking to locate HUSSONGS. Finally someone found it in a catalog as being at MANDALAY BAY(actually Mandalay Shoppes). You must not, cannot, sell a Groupon with a Las Vegas Blvd. address witihout mentioning the major casino that is is part of, or next to, or nearby.

I live at 3930 Swenson, Hussongs is at 3930 Las Vegas Blvd. So, parallel to my street, so naturally I sent to the ssame location on the Strip as my condo bldg. is; natch. But that was 3600 block there; also all east side numbers are, and so is Hussongs, but Mandalay Bay is on the street so that rules is changed a few blocks away. I am not going to buy any more Groupons and will urge others to forget about it if you do not have sufficient respect for your patrons to indicate where, on numberless streets, the restaurant can be found. Shame on you telling me my idea was sound a year ago, and in Sept. (recently), you issue me Hussongs which is five blocks south and on other side of st. from where the numbering system would have it(if there is a numbering system on the LV Strip known to other than USPS).

Dear Groupon, The below wording is the contents of the letter to Luccumbe Hall I have sent to their General Manager. After my recent stay on Friday 4th and Saturday 5th January using your Groupon voucher. I would appreciated if you could look into this matter. I recently stayed for a two day break at Luccombe Hall.

When I first made contact, I told the receptionist that we had a Groupon voucher for a two day break. I was told that they didn't have any standard double rooms for the days I chose, but they did have a family standard room. I said that was fine. On arrival we found our family room was down in the basement (lower ground floor). On entering the room you were hit with a very strong chemical smell, which was very odious.

I thought this might be the cleaning chemicals that the house keeping services use and gave it the benefit of the doubt, but the following evening the same odious smell was there and remained the length of our stay. On the first morning at breakfast Saturday, I ordered the full English on hindsight I wish I hadn't. The sausage was of a red appearance and had a rubbery texture. The bacon looked fine one side but when you tried to cut it, it was completely hard on the other side. The egg, fried tomato and mushrooms were fine.

But the hash brown had me in stitches it was completely hard. I tried to cut into it but to no avail and I stabbed it with my fork and it shot off the plate. Anyway if I were a vegetarian to which I hasten to add I'm not, the breakfast at this point would have sufficed. I then thought what about some toast. I duly walked over to the toaster to find no white bread to toast. After looking around for around ten minutes, yes ten minutes to find the waiter. I decided to go along to reception where I was met with a lovely smile from the receptionist.

Who kindly went and got me some bread. By now I had some what found I didn't need to use the gym with the exercise I was getting going up and down from the basement to our room. On our last day my wife and myself arrived for breakfast at 9.35am on Sunday morning. Deliberating over what we were going to eat for breakfast, a polish waiter strode over and said in quite a loud voice said. 'You are late! breakfast is finished'. I don't think the chief will cook any more breakfast.

I said on Saturday and Sunday's the breakfast times are extended to 10.00am he completely rebuked me in a demeaning manor in front of other paying guests saying this was not the case. This caused myself and my wife severe embarrassment. Even your web site clearly states a nice leisurely breakfast can be had at the weekend's from 8.00am-10.00am. Although he was back 10 minutes later and said the chef would cook breakfast. By this time I had lost my appetite from his earlier remarks.

My wife on the other hand had scrambled egg on toast. When it arrived the toast was burnt. My wife also said there were no glasses for the fruit juice's to which he said they were. There was only one when there were two of us. But when I had looked previously there were none along with no white bread again. I can honesty say I have stayed in far better bed and breakfasts than your hotel. I found the Luccombe Hall experience a let down. I now look forward to your reply as I have stayed at Luccombe Manor on several occasions without experiencing any of these type of problems.

I purchased a Goupon for a complete detail for a car for Da Kine Mobile Detail. I made several attempts to make an appointment. They finally called me back and left a message for me. I again made several attempts to contact them, one of hte numbers had been disconnected. When I finally was able to speak with someone, I made an appointment.

The first appointment I made, I had to call to find out why they didn't show up at the scheduled time. They said that they were delayed. I waited a couple of hours and called again. They told me that their guy was locked out of where they keep the equipment and they would be further delayed.

After another hour, they called me and told me they would need to reschedule, which we did. Second appointment, they texted me and told me they needed to reschedule. I told them I would be out of town until after the expiration datr. They said that was fine and we rescheduled. They never came out on the scheduled date. I waited all afternoon for them.

The car that was to be detailed was in the driveway. I contacted them the next morning and several times thereafter with no response. I still havce not heard from them. I WANT A REFUND. Not happy at all with this company. Very unprofessional.

I purchased a Groupon and did not realize it had an expiration. I thought all Groupons still had the original value paid. I guess that is not true. I tried to use it at the Merchant and was told I could not. I was embarassed as I was completely unaware. I already requested a refund and was told that is the policy. I am hoping you reconsider this as you are going to lose a good customer over $29.

I had ordered 3 pairs of earrings on Groupon. After I paid online, I received an email says that my order will be shipped 2 to 2 and half weeks later. Since I am leaving in 3 weeks, I don't think I can receive my order before I leave, so 3 minutes later, I contacted Groupon on their website via" contact us" requesting cancel my order. Nothing happens, a few hours later, I sent an email to their customer service requesting the cancellation of my order, 24 hours later, they replied saying that due to the big volume of the orders, they will have to extend the response time to 48 hours which is fine with me.

However, I received two emails after 3 days saying that they can't proceed my cancellation because it was after 2 hours of my purchasing. It is bot true, I tried to cancel my order 3 mins after I receive their confirmation email.

Now, it's almost a week, nobody from Groupon is willing to offer any help. I am really really disappointed!

I have purchased two vouchers from Groupon in December 2012, for a Harley Davidson bike ride. I have cancelled them same day, and have only received on refund. I have purchased two vouchers from Groupon in December 2012 for Le Fish Spa, when I tried to book, I was told that the vouchers was cancelled. I then asked for the refund. It is now almost 3 months, and I have supplied them with all the voucher details, phoned them emailed them, all I get from the is a email, saying "your refund will be paid out in the next three days". I don't know what else to do!!!!!!! so fustrated.

I puchased a voucher for a Vax floor steamer value £62.99. I placed my order and and my code was accepted.3t2xk8d7rm. Unfortunately I did not go far enough down the page therefore my order did not go through, I appreciate this was my own fault and am not blaming your firm. I phoned you and was told nothing could be done, I therefore have no refund or steamer. I cannot afford to loose this money and have nothing to show for it. I am a pensioner and a widow. Please can someone help me out here ? I know it was my mistake but I would appreciate some give and take with your large concern. I notice the vax steamer is on special again and would still like to have this item, as you still have my £62.99 I wonder if it would possible for you to transfer my money for me. Thanyou Irene Syme

After purchasing two deals on Groupon, both times I was left embarrased by the experience. The first was a facial mapping and treatment at a so called clinic in Manchester, the original price was so over inflated even the reduced price of £39.99 was way over the top, the so called clinic was nothing more than a disussed office with a partition making it into two tiny treatment rooms, my beautician had been in the country for a month or so and her main purpose was to try to sell more products.

The staff could not be bothered and in fact this was our second trip to the "clinic" as the first one we were turned away as the girl hadn't turned in so they couldn't carry out the treatment. Had I purchased this just for myself wouldn't have been too bad but the fact I had bought this as a treat for a close friend as a special birthday gift was so embarrassing. It amounted to a grossly over inflated original price dicounted by a large percentage which make the offer seem too good to be true and it was believe me.

Thought I would give them a second chance, so bought a afternoon tea at a place in Manchester, bellinis, classic sandwiches, cake stand of teatime goodies, this was a treat for my sister, what a joke, cheap sparkling wine, curled up sandwiches with the most disgusting fillings ever, one we didn't even know what it was, then to top it all there was no cake stand with tea time goodies, just a dried up slice of angel cake and a tiny scone served with cream that looked like mayonnaise and jam so dried up it wouldn't come out of the dish....again so embarrassed, needless to say I would never buy a groupon voucher again.

Groupon Deals and Refunds - November 2011 I have been trying for the last couple of weeks to contact someone at Groupon or the vendor Kensington Aesthetic clinic regarding my dissatisfaction with a Groupon deal. The only appointments are on a Monday or Thursday and due to work commitments, I cannot make either of these days especially 3 times in 2 weeks to fulfill the voucher. I am disappointed that Groupon customer services and Kensington Aesthetic Clinic have ignored my emails to discuss this matter and advise me. Groupon in the US replied to me, but they cannot deal with the complaint. This is therefore my last attempt at trying to resolve this situation directly.

All I asked was for someone from Groupon or Kensington to contact me directly to discuss this issue urgently–Instead I have been completely ignored Having paid out over £100 of my hard earned money I am very upset. Valid from purchase date to February 2012. I tried to contact the venue repeatedly with many emails – with no reply. I called and left a message, no reply.

They haven’t even had the decency to contact me directly. I am sorry but this is totally unacceptable! If they offer reduced options for visiting the salon it should have said so at the time, they should honour all vouchers and extend the booking dates. I have contacted them well in advance of the voucher expiring.

This voucher was purchased in good faith. I contacted the venue well within the time frame given. Groupon and the venue should have had some communicated regarding how many deals could be sold to ensure so that the venue can cope with the number of deals purchased. The company advertises these deals as possible gifts – this it is not acceptable if the vouchers have a risk of being non redeemable. I am now faced with the situation of having to replace the deal for the person the gift was given to at an expense of nearly £300!

I purchased a groupon for 2 massages in October 2012. I tried contacting the vendor weekly, but only got a voicemail that said if you want an appointment, you need to email her. I emailed her several times and left 2 email addresses to get hold of me. The 3rd of December I finally reashced a live person at the other end of the phone. I asked for an appointment and stated that I had emailed several times and called weekly. She said, it must have been the technology because she emailed me back.

Yeah, right. I asked for an appointment and she said they were booked through the end of the year and she could not give me an appointment. She said I would have to call back some time in January. I told her that I could not seem to get hold of her as it was and she just said she did not want to make appointments for January yet. I emailed Groupon about the matter, but Groupon refused to resolve the issue. They said they would call the vendor. Groupon emailed me 6 times, only saying they were sorry about the problem ,but the vendor would call me back. The vendor has never called or emailed me back. Groupon is stil lrefusing to acknowledge that they sold groupons for a vendor who is not honoring the groupon. I have a brother, father and best friend who are all attorneys.

I am thinking of filing a suit since Groupon refuses to resolve this.

I purchased a voucher for a meal and game drive at The Cradle restaurant in Muldersdrift. The Friday before my booking I got a call from the restaurant saying the special had been cancelled and I could not use my voucher, therefore I would like a refund for my voucher. I have emailed about a refund but no response and it has been more than 7 working days. I tried to call Groupon on Thursday 28th March 2013 and I was waiting for 13 min and when I was told I was first in line a voice said that systems are offline and put the phone down, this is shocking service and would like some sort of response from Groupon’s side to let me know what is happening as I am not wasting more of my money on your incompetent call centre.
A response would be appreciated and expected.

Hi. I have only used your Groupon company once and going by your service to date will never use it again. I have spoken to one of your Groupon operators to try and resolve my complaint to no avail and filled in one of feedback forms which you forwarded to me. To date, I have had no response. To summarise my complaint, I purchased a deal to have my carpet cleaned at the cost of £19 last year. A voucher was never sent to me and when I finally managed to contact you I was told the deal was out of time and that I had lost my money. If a voucher was sent to me and I didn't use it before the 6 month dead line I could accept that it was down to me and lose out. However, as I see it, I paid Groupon £19 and in return I got absolutely nothing. This is quite blatently theft. I am absolutely incensed by this and on principle will not let this drop. If I dont hear back from Groupon, I will find out who is responsible with dealing with this email and take it to the next level.

I purchased a groupon from my computer,to get my carpets cleaned, by wng services ltd,i am fed up phoning them,i have left 2 messages on there answering maching,asking them to ring me back,i bought this offer well before the end of year 11,i phoned today again and still an answering machine,thats been about 6 wasted calls,i now in the last week have been trying to e mail groupon, to no avail,i have been phoning them ,and hanging on in a queque that doesn't get me anywhere,but a massive phone bill, i have phoned twice today and been on phone for half an hour or more each time,

i was that fed up twice i have given up,it's turning out to be really expensive,i don't want my carpets cleaned now''' i just want my money back,i will be deleting them from my computer,i couldn't say a good thing about this experience,i just hope other people take heid and watch out,as the same could happen to them....one very angry,peeved off lass...