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Write for Us Groupon Complaints Continued... (Page 3)
232+ reviews added so far. Upset? Call Groupon corporate: 312-676-5773
We are currently on our trip, we bought 2 tickets for £89 to Dublin, hotel and flights, we specifically chose it because of that price. We looked into it and the hotel was in perfect position, we're both 21yr old females. We rang up to confirm, and got told by 'Nigel' they had sold out of that deal (why are you selling it on your website if it's sold out?). And we were to pay £60 extra for a different hotel and the dates we were after. After discussion, we decided a refund would be better as we couldn't afford that and to eat/do things whilst here. He said he'd forward us to the refund line but never did. We rang back hours later and he told us we would not be able to get a refund because he has a 'service' to make his customers 'happy', and offered us more options on the trip. He found us a hotel, and told us it was within walking distance of the city centre, and got it for the original price of £89.. (Which made us think why couldn't he have got that price in the first place).
We are currently in our hotel. It would take us 2 hours to walk into the city centre. There is very little to see and do where we are. It cost us €45 to get a taxi from the airport. We are on a very low budget so this immediately worried us. Even the taxi driver said that we'd been done over by the company. Like we said we are two young girls who want to go out and see Dublin City centre and all the attractions yet we are completely stranded unless we pay MORE money to get expensive transport into the city centre in order to enjoy our time here. This level of service is absolutely unacceptable! You cannot lie to your customers and give them false information about where they're staying and pressure them into booking before giving FULL information. We feel that Nigel has completely taken advantage of us and is only worried about getting a sale. It can be quite daunting being stuck in the middle of no where, so we want to make sure nobody else is manipulated by your company like we were!! We would like to know how you're going to rectify this?
All my great date ideas have come from this site! I love groupon. I have gotten pedicures, manicures, massages, painting classes, and fondue for over half the price. I am taking a yoga class this Thursday and got a coupon for yogurt. The deals are never ending and there is always something that fits each person. Great way to go out without breaking your pocket book! I love Groupon and can't stand all the imposters! Let’s just call living social type websites for what it really is: a groupon wannabe. Living social and othres are a site for great deals but most of the deals on this site are already on groupon. Groupon has more deals, more getaways, and just plain more so you might as well just stick to groupon because everything on living social is on groupon. No point wasting your time looking at the same deals twice.
I bought a Groupon spa package at forever young anti- aging center in beverly hills. I have called 5 times on 5 different days. Only get an answering machine. No one calls back. I went to their website and scheduled an appointment. No one emailed me back. I am now standing in frint of the spa and it is completely closed. No one is there. I want to report this company and get my money back immediately.
I ordered a steam mop and two solutions of cleaning product from groupon . They said it would arrive in seven days . I made a complaint when it did not arrive . I got a reply saying I will not hear back for at least a week !! Rubbish service and customer relations
I received a Groupon gift card for Christmas. When I tried to use it the tape over the PIN is ripping the numbers off making them unreadable. I have sent pics of the front and back of the card including pics showing the PIN numbers sticking to the tape as it peals. I can not be the only one this is happening to. And for the last moron I spoke with, its a gift card. No I don't have a receipt because it is a gift card. That is why it is called a gift card. I have called 3 times and sent 5 emails. It should not be this hard.
My complaint is about the lack of information given in a groupon for the shark cage diving experience with White Shark Adventures. There was no mention of how many groupons were on sale, and “limited availability” is not sufficient information. Also, the deal stated it was still on for another “2 days”, and I open it this morning to read it was closed. I feel there is a serious lack of communication on the marketing front. I had hoped to purchase this groupon immediately after already calling White Shark Adventures to make a booking (as Groupon advises).
I still would very much like to purchase this groupon for 2 people as I’ve already made my booking. Is this possible please?
Regards,
Amy
I am quite confused-followed your suggestion to call Debbie at Delish as the classes were filled for groupon holders past the expiration date. Talked to an employee as Deb was out and left message about dates in April, May and June that would work. Deb called back and tleft message for me to book online and that it was a simple process.
I know it is a simple process, I have done it before when the class schedule showed availability however classes are filled for groupon users until past the expiration date of the groupon.
As a last ditch effort I again emailed Debbie and reexplained my dilemma and her response was to call the store and they can explain the value of an expired groupon voucher. Please advise what to do now – my groupon expired today.
I was unable to schedule a class in the time window allowed as her classes fill months in advance to groupon users and I did follow your instructions to call Debbie who seems in the dark as to whether she ever spoke to Groupon.
I had used this vendor before for Groupon and did not have these problems however I booked a class immediately with the first groupon. I guess is you have to wait to see your travel schedule you are out of luck with this vendor.
I have been a groupon member for two months now. I recently had my mother sign up. We both made our first purchases last month and were quite pleased. We made a second purchse on Feb. 1st, however one of them didn’t go through, by the time I found out my mother’s didn’t go through, the deal was done. So I called Groupon customer service, this was a disappointing experience to say the least. When I was told the deal for my mother didn’t go through because of a block on Groupon’s side, (because my mother and I have the same address and purchased the same groupon, which I did the same exact thing last time and there wasn’t a problem) the transaction was stopped by Groupon.
This wasn’t a problem before, so why now? And moving forward how often would this be a problem? These are questions I wonder about and surely my mother and I can’t be the only ones with the same address and family grouponing? Well the customer service agent was pleasant, but never did I get an apology or really a sympathetic tone, but was told nothing could be done becasue the Groupon was over. HEY! I thought, maybe I need to talk to a Supervisor!
These are people well trained and given some more authority when a error on the company’s behalf has been done, or atleast they have been picked for this postition because of their great customer value knowledge, you now the whole ” the cusotomer signs our paycheck, without them we don’t have a business”, approach to these type of situations……right?! Well Chuck, the supervisor I spoke to, may as well have been front line customer service. It was no different, except I waited longer to hear the same thing, but with even a bit more attitude.
I will finish with this, I work in customer service, have all my life…I am front line. My company signs it’s paychecks “love your passengers” as a reminder of why we are here, and how we got here. It is experiences like this that remind me always, especially when even just on the front line, what a simple “I am so sorry this happend, let’s see what we can do for you” or an “I understand your frustration, I am unable to assist further, but let me refer you to someone that may, I apoolgize for this inconvenince”. etc. I guess my expectations were to high in looking for an apology or even hearing,
Hey you know what, this is a Gropon error, may we offer you a $10 credit and let’s see if there is a Groupon semilar to what you lost out on, going on now!? I would have been so delighted in such a small gesture. I practice this always in my current job, not because I am told or expected but because I know what it’s like to be on the other side, especially in expereinces like this. Groupon you let me down, don’t you take more pride in our company to hire people that actually help your business? So here is my million dollar quesiton, was this a one time occurence, or is the norm at Groupon? If so, then I will put my signature on somone else’s paycheck.
I ordered two Groupon deals for Picaboo, an online photo-publishing products site. One was for a Photobook and one was for postcards, for my total of $48. A couple of weeks later, I went online to Picaboo to “make” my photobook, only to be informed by a popup that I needed to download their “app” to access their “software” to use their site! Nowhere on the initial Groupon ad was this limitation listed, or I would not have purchased it. Irritated, I went ahead to download the “app” on my old Mac, and was promptly informed that my machine was not compatable. Not to worry, I naively thought… Groupon promises to refund non-useable or not valid groupons, if I’m dissatisfied for any reason.
The “Groupon Promise” turns out to be a total crock! Their no-customer-service department snidely responded to my emailed refund (or Groupon Bucks) request telling me it was MY fault my machine wasn’t up to date & I could “gift” my groupons to someone else (like I would curse anyone that way). So I’m SOL and Groupon gets $48 for absolutey nothing! What a scam! Evertime I logged-in to “My Groupons” this injustice was staring me in the face, so I finally marked them as Redeemed just to get them out of my face & my blood pressure down.
As soon as my last two Groupons are used, I’m eagerly anticipating deleting my account forever. On another note, the vitamin supplements I ordered from them had no inner seals on the bottles; two “photo keeper” flash drives arrived crushed & mangled… when I mailed them both back to Groupon, they only refunded me for one of them & I had to hound them to refund the other one.
AND a mass-quantity of South Beach Meal Bars I ordered all had expiration dates only two months away! All their “Groupon Goods” Deals are “deals” because they defective in some way & the manufacturers just want to unload them, apparently for pennies on the dollar. Why throw out almost expired food when youb can get money for it? And maybe there ARE some customes out therewho don’t care that the packaging is mangled & bottles not sealed correctly? None of this pertinent information is listed as any kind of disclaimer on the original Groupon pitch. It cost me $48 to learn my lesson. Everyone, beware of Groupoon!
This organization posted a Groupon last December advertising mobile product repairs (screen repairs, iPhones iPads etc…). Being a teacher, and having my iPad recently have its screen cracked I bought the groupon and took my device into MDE (office is no longer open). Representative was nice, reviewed my iPad, discussed the repair (which he described has straightforward) and gave me a turn around time of 5 days since they were busy.
Six weeks, 8 unreturned phone calls, and more in unanswered emails and I receive my iPad back via UPS in an unrepaired state with a letter. The letter explained two problems: 1) that they had an unexpected move (no forwarding address given); and 2) that they were so busy between the move and groupon sales from December that they could not honor my Groupon.
Only one question; if their so busy WHY DO THEY HAVE ANOTHER SALE ON GROUPON TODAY!!!!!
I can understand being busy, I might also understand the move and it taking size weeks (if it were even repaired$, however this company has an answering service setup to not reach a live person (using any number 0-9) and no one called back, emailed, txtd tweeted me nothing. I had Ko communication from this vender after that initial visit.
This experience has darken my opinion of GroupOn, which only has one chance left before the app is deleted and account closed and its because of this experience that has brought me to considering that option. I would rather spend more money to get quality products and services somewhere else. I would like a reply from GroupOn regarding this matter.
I am e-mailing regarding the above offer from Groupon. I submitted a complaint previously and your agent requested further information which I have included above.
My boyfriend Carl Kirk purchased me this present of a holistic better health massage on Groupon. It is near impossible to contact the spa and schedule an appointment after several calls and an e-mail.
If this lady cannot take appointments at weekends and no appointments are available until March 2013, when indeed the offer runs out 07/02/2013, then she is robbing people of their money and indeed conning them! She also fails to mention that she is not open at weekends on the advert for the offer.
Who can attend for a massage during the week when we are all at work? This is not at all acceptable and we would like to receive our money back and would suggest that Groupon refrains from dealing with her in the future.
We are not satisfied with this offer and would like a refund.
The Groupon Promise says to not worry if your Groupon expires because it is still worth the cash value you paid for it at that place of business. Contacted customer service a few times after contacting The Nail Spa in Green HIlls (Nashville TN) about my Groupon I had purchased. There were problems before it expired. When I first tried to make an appointment, I was told I couldn’t have one after 7pm (they close at 9pm) & that I couldn’t be a “walk in” – because I am a Groupon customer.
My schedule is busy and so we couldn’t work out this issue. ( already I’m not happy) and then forgot about it for a while. After my Groupon for the VIP mani-pedi expired ( pay $30 for a $62 VIP mani-pedi) I called the Nail Spa to make an appointment for just a manicure to use the $30 value I paid for the Groupon. They WON’T accept it for any other nail service they provide – I am told that I have to pay an additional $32 (original price of VIP mani-pedi) and there are NO other options.
I contact Groupon customer service and after multiple emails with Customer rep “Sarah A” ticket #13776976 – I’m told that I have to pay the additional $32 or I’m out my money and that I should have read the fine print. I read the Groupon Promise! They owe me $30 or The Nail Spa needs to honor the $30 I paid. This is outrageous! I asked for contact info of whoever in their company deals with unresolved customer complaints so I could follow up. I was referred to their website where there isn’t any other avenues at resolving issues. Not acceptable!
I purchased a groupon for Regis for $20 for $40 worth of products. I was told I could not use it because I had received services there before. The groupon later expired and I returned to use the money I had spent towards products because I no longer wished to receive services by them. They said they could not honor this, regardless of what it said in the terms and conditions. I would either like to have a refund or be able to use the money I already spent towards products in the store.
I bought a set of 3 waxes at the dermatology associates of bryn mawr medical specialist in Wynnewood PA. I had used 2 trips already and was told that the practioner is extending the deadline to Dec 31st. When I called to make an appointment on Dec 21st they told me that there were no more spots until after Jan 7th because the person was going on vacation. Then they told me that they would refuse to use my coupon at that time. I called twice and asked for someone to call me back which no one did. I specifically called within enough time to schedule an appointment. I am very disappointed that I made a contract with your company to use a third party and that our contract is not being honored.
It is with regret that we feel compelled to register this groupon complaint.We had booked a one night stay at The Miraj Hotel in Ashbourne on Saturday 17th March 2012. Firstly, on booking the room we felt the receptionist became curt and unhelpful to accommodate us when she realised we were Groupon customers and we had to wait two and a half months to be given a room.
Unfortunately due to unexpected delays we were 30 minutes late for our pre-booked groupon treatments and we were told that we could not be fitted in that day. Despite this we thought we would go to the room and vist the hotel bar after dropping our bags off. It is at this point where our dissatisfaction deepened. On entering the room we found it to be very shabby indeed. Not only was the room extremely tiny but the wall paper was peeling off of the walls and damp patches could be seen on the ceiling.
The decor was old and dated and the bed covers likewise. There was a musty smell to the room. The standard was very poor indeed. We overlooked a dirty car park which we could view through the yellowing net curtains.A Travelodge room would seem like an executive suite by comparison.
Finally, we thought we would check out the bar and have a drink. This was about 2pm but when we entered the bar area the shutters were down and the whole area was closed. Again the overall decor was drab, dated and unappealing.We had no inclination thereafter to see the pool area as we had the measure of the place.We picked up our bags, cancelled the breakfast and left immediately.
We expected alot more from Groupon as we have had very good restaurant deals with you in the past but alas the hotel didn`t match up to the glossy photographs.I would urge you to consider your connection with this hotel and therefore we would like our money back please.
Purchased beauty treatment from salon in Toorak called ‘Total Body’ rang them 4 times and left messages for appointment. No answer. Have sent 2 emails requesting my money back and all they did was email me saying the email address has been changed and I need to log in ALL MY PERSONAL DETAILS and wait 7 – 10 for them to get back to me re appointment. Tried to log in to make appointment twice but website rejected my email address. Tried to contact ‘Groupon’ and waited on phone twice and couldn’t get through.
Last night I drove to the salon thinking it would be open late Thursday night but it was closed. I want my money back ASAP and response from ‘Groupon’. I’m pretty upset as I also purchased 2 massages and when I finally got in contact with them couldn’t get appointment till end May, no weekends at all and voucher runs out in June!
I received from my brother a Groupon Champagne tea for 2 – the validity date was to the 25th February. When he bought them he was told that as long the we booked by the 25th feb that was fine we didnt have to go and recieve the experience by that date. I still rang Groupon AND the Hotel (Tophams) and they both told me that as long as it was booked by the 25th then no problem. Guess what happened when I went to book the voucher – they ALL said no you had to have gone by the 25th feb your voucher is now expired. I AM LIVID.
Got a $10 Groupon for Papa John’s that was only usable online, so I placed an order for about $18.70. The system took the $10 off the total then brought me back to the order screen to complete my order. I didn’t notice the payment type section which apparently was defaulted to cash, and just clicked to finalize the order, expecting to use my card at the store to complete the purchase. I noticed when I got the online receipt that the payment type was set to cash, but I have had experience with Pizza Hut online where you can pay with a card at the store even if you chose cash online, so I didn’t expect it to be a big deal.
Unfortunately, it turned out to be as the employees huddled around the computer trying to swipe my card. They were unable to change the payment type from cash or take my payment at the store, even after calling corporate online. The resolution from them was that I needed to either to come up with the balance in cash or they throw the food in the trash. I ended up leaving and going to get dinner elsewhere. That evening I complained to Papa John’s online about the rigidity of their system, and their response was somewhat condescending in that they reminded me that I needed to check my order carefully before submitting it, and that was that.
They did not admit that there may be a problem with their online ordering system defaulting payment types, nor they did acknowledge as a shortcoming the fact that a store can’t change the payment type from an online transaction in order to take payment. They didn’t even say they would forward my complaint to people who could make changes to the system. In other words, they saw no reason for them to take steps to prevent this from happening to anyone else. My experience and their means of resolving it has left a bad taste in my mouth toward their franchise.
Today (04/02/2012) I ordered a Combo deal (medium) at £16.99 – Chicken Feast and Strippers Combo (with free garlic bread)at
7.40 pm. When it arrived over one hour later, the Strippers Combo was missing, and the pizza/garlic bread were cold. The order was not in the insulated bag which explains why it was cold. I told the driver about the problem – he told me that the combo was not included in my order and to telephone the shop to check. I telephoned the shop and explained the problem. The person on the telephone tried to put me off by promising a free combo next time I ordered.
When i said that this was not good enough, he promised to send a completely new order – which he then changed to just sending the combo with his next driver. After 40 minutes the combo was delivered – cold! Next time I will go to Papa Johns.
I have been waiting nearly two months to have discussed advertising in this Groupon site. initially the sales person called and was very enthusiastic and seemed positive on three or four options we were planing One was for entertainment show and this was ignored costing me over £1000 – then I had 2000 CD’s pressed and told the papers for these would be sent out…then called another person three times as the girl on holiday. Nothing nothing nothing. Then she returned from leave, and I was told she was fighting my corner to get it advertised, and i havew 2000 CD’s.
Dear Groupon, I would like you inform you that I had a bad experience with the purchase of your offer on the web site. I bought the voucher with code 183/4141 last November 2010. Immediately I fixed the appointment with this clinic to start my first remove hair session from April 2011 till 10 September 2011. In total had to be 7 sessions. In April the clinic called me back to inform me that the appointment was cancelled due to lack of staff. In the same called I informed the clinic that It was better for me to start from September 2011 and in agreement we fixed 7 appointments (Sep 2011- Marc 2012) dates on which I have never started the laser.
I called several times but no one has ever answered, loosing my monies and the full treatment. I Know that at the same address there is a furniture shop. I am writing to you this complain in order to ensure the protection of your name and the recovery of my monies. I look forward to hearing from you asap.
Hi there, I feel users of Groupon should be aware of a company called “You Frame” who recently had a picture frame offer on Groupon. When I ordered my print on September 22nd I was informed in print that due to high demand delivery was up to 21days, 32 days later I have no product. Despite calls, emails, Facebook entries on their site (which quickly get removed!)he company has failed informed me as to when I might see my prints. The closest I got what a message on Facebook saying that they had responded and I should check my Facebook mail!! I have done and no response. All I would like now is a complete refund so that I can place my order with a reputable company.
Looking on Facebook there seem to be very many unhappy customers who are in the same position as me indeed some have been waiting since July!
Dear Sir, I bought an offer by groupon with premier cleaning countrywide value £25. When I phoned to make an appointment i was told thatthey having problem with the numbers and that they are extending the offer. So I was able to book mine Wed 28th 11am I took a day off and waited. At 10am I had a phone call to say their machine have broke down and I need to rebook. I rearrange it Mon 3rd Oct 11am and this time my daughter arrange child care so he is not in the cleaners way. No one came so she phoned the company only to be told they got us down as open booking from 1pm- 5pm.
At that point my daughter say to them that is not possible as she is not free that afternoon.She was told that someone will ring her back and it was many hrs later she ws contcted and was aske to rebook. She was so upset she say she want a refund and the lady say groupon still got the money. Can you advice on this. As neither myself nor my daughter can take another day off waiting for a 2 hr service. I like a fefund please. Company need to make aware that with groupon deals there is a surge in business and client can not be mess about with appointment because we all work.
Hoping to hear from you soon so i can close this matter
hi brought this deal on line from groupon, iteam silent night mattress topper £59, it all went through ok took the money out my account got the voucher ok ect, activated the voucher as requested on the 15.08.2011 , thats it no goods ever appeared as the deal said free delivery , I have emailed groupon so many times no reply rang , these telephones cannot be manned by a person it must be automated , even rang silent night they gave me a free phone number rang them no answer come on groupon deliver the goods or remburise has anyone eles had the same problem with the same goods love to know
I applied for a groupon voucher for two organic boxes of vegetables on 17 August 2011. My account was immediately debited of the amount, however no voucher number was forwarded. Despite several emails to Groupon I have had no proper response to my request for my voucher number. Tried to phone, but nobody seems to be manning these phones. I don’t know if they actually employ people. Although the amount is under £20 I feel like a victim of a fraud and seem to have no recourse to getting my money back. Purchase from Groupon at your own risk I certainly will never do it again.
When this was advertised it offered 6 sessions of lpl treatments on 3 areas 1 medium area and 2 small areas, i chose lower leg as my medium area. When i arrived for my 1st treatment i was told that groupon had advertised wrongly and that lower leg was classed as 2 areas saying that the front of your leg was one area and the back was another therefore i only received 2 treatments on my lower legwhich was classed as 4 treatments, i then received 2 treatments each on two small areas, then my deal was finished, therefor I went to the clinic 2 x when it was offered as 6 sessions. This is ridiculas how can your legs be 2 areas.
I have since purchased another ipl treatment from another groupon offer which offers exactly the same deal but your lower leg is classed as 1 area therefore i will receive 6 treatments as advertised.I would appreciate you looking into this for me, thankyou
Wrote to Groupon and log a complaint! Got a one liner back from the staff and I think she doesn’t even know what my query was. Don’t do the job if you don’t want to. Have pride in oneself and what one do. Hi A****, Thanks for writing. However, I think you have misunderstood my question. I previously had 6 pounds credit which I tried to purchase Four Course Caribbean Meal For Two Plus Glass of Wine Each for £16 at Kimos Bar and Restaurant yesterday. However, the payment failed but the 6 pounds credit was taken as I have opted for that option for deduction. As I did not complete my purchase, shouldn’t the 6 pounds be credited by into my account straight away?
Why does it take so long for a direct refund till 18th of August? I think you might have mixed it up with another credit I have. Please look into this again and clarify further as I thought since my payment failed this shouldn’t have gone out and be credited back anyway.
06-Aug-2011 £6.00 06-Aug-2011 Reward used on 06-Aug-2011
28-Jul-2011 £6.00 06-Aug-2011 Reward used on 06-Aug-2011
It’s a Sunday, I’ll rather relax and not have to write long drawn out emails like this. Will appreciate you looking into this and maybe explain a little rather than replying in a one sentence email as it really does not explain anything. Thanks very much in advance and have a good day.
Date: Sun, 7 Aug 2011 15:15:40 +0000
From: support@groupon.co.uk
To: @hotmail.co.uk
Subject: Re: My reward credits (ticket #)
Groupon Customer Service
Aug-07 16:15 (BST):Hello,
Your £6 credit will become available on 13/08/2011.
Kind regards,
M*****
support@groupon.co.uk
Aug-07 14:03 (BST): Hi, I tried to purchase Four Course Caribbean Meal For Two Plus Glass of Wine Each for £16 at Kimos Bar and Restaurant yesterday. However, the payment failed. I’m trying to buy it again and realised that my credit of 6 pounds is taken and not refunded since I did not complete the purchase. Please look into this as I should have my 6 pounds credit back. Thanks very much in advance and have a good day.
Re: Groupon voucher codes 393/5716 & 394/7152. I bought two vouchers for “Boat trip for two on the river Avon with Bath Boat Trips”. I took my friends to Bath yesterday (13 June ’11) to enjoy the trip, but your operator was not there. I therefore had to hire another operator, who moors above the weir, and he told me that Groupon does not always turn up and that Groupon customers are then having to use the boats above the weir. (Not that they are complaining!) I would be grateful if Groupon would refund my money, please.
I purchased a Groupon advertised to double your value when used with a ‘never expire’ deadline. I made a subsequent purchase a couple of weeks later on eBay using the groupon and instead of getting the value stated on the Groupon, I was only credited with the amount paid for the Groupon instead of getting double the value advertised. Wow! What a cheater!!
Poor customer service and misleading advertising from the company called WineInsiders. I used a Groupon to purchase a case of “Mystery Reds”….as in plural, or so I thought. The photo they use to depict the case displays a variety of different wines. Instead I received a case of a single no-name Merlot, just one single case. When I contacted their customer service they saw no issue with their marketing nor were they willing to try to resolve the situation. That’s not a great way to develop return customers…especially online. Buyer beware of WineInsiders and these kinds of mystery coupons and daily deals via the Groupon website. I thought things would be different but I guess I was in the end.
I was promised a refund for my last voucher as I was unable to redeem it, but despite many more emails chasing it, I am now getting no response from Groupon. I think Groupon are at great risk of people not trusting them as more people are being disappointed by not being able to redeem their voucher, and will stop using the scheme. I don’t quite understand how Groupon and daily deals sites claim they are about saving the customer money, but at this point I see they are all about making them money. A company that prides itself on getting deals should have better customer service, instead of forcing people into complaints like this. Seems to me they don’t care. Upset with these people now.
I purchased the Holly Clegg “Too Hot in the Kitchen” last week with the understanding that I would get $10 off the price of the cookbook. This was my first purchase from Groupon and I didn’t see a place to put my code number. What do I have to do to get my $10 off my cookbook?
I have been trying for the last few days to contact someone regarding my dissatisfaction with a Groupon deal that was not fulfilled by the venue it was purchased from. I am disappointed that Groupon customer services have ignored my request to discuss this matter directly before issuing a refund. One email was sent suggested that I contact support@mycitydeal.co.uk – which is an email adds that no longer exists!!!!!. This is therefore my last attempt at trying to resolve this situation directly.
All I asked was for someone from Groupon to contact me directly to discus this issue before sending a refund – (which I have stated on numerous occasions is unacceptable). Instead I have been ignored, refunded, and then offered a £10 Groupon voucher!
To Summerise my sistuation
The groupon deal was purchased for a Christmas present –
The Perfect Pamper Package for Two People at Look
Good Feel Good
Valid from 13.12.2010 to 28.02.2011
I tried to contact the venue repeatedly from the 3rd January with no success – leaving numerous messages to ring me back – with no reply. The venue did not have an email address to contact.
They now have an answer machine message that states that they can no longer take groupon bookings as they are fully booked and that we should contact you to get a refund. They haven’t even had the decency to contact me directly. I am sorry but this is totally unacceptable! If they are fully booked they should honour all vouchers and extend the booking dates. I have contacted them well in advance of the voucher expiring.
I am not happy with a refund for this deal – This voucher was purchased in good faith for a xmas present and therefore a refund is not acceptable as that person is now without a gift. I contacted the venue well within the time frame given. If groupon has sold more deals than the venue can honour, the venue should extend the dates to provide the service for which I have purchased – many other venues are more than happy to do this with the groupon deals – the venue can not be fully booked indefinitely!
Groupon and the venue should have had some communicated regarding how many deals could be sold to ensure so that the venue can cope with the number of deals purchased. The company advertises these deals as possible gifts – this it is not acceptable if the vouchers have a risk of being non redeemable. I am now faced with the situation of having to replace the deal for the person the gift was given to at an expense of nearly £300!
Halunen & Associates is a class action law firm that is investigating Groupon for violating certain laws that make it illegal for a company to sell gift cards that expire after a certain period of time. The goal of the investigation is to determine whether Groupon customers may be entitled to reimbursement for expired gift cards. You can get more information and contact them through their website! l would like to express my disappointment regarding a Groupon Voucher for Fashion Revenge Crystal Beaded Braclets which was redemmed on the 14th December 2011. Money has been paid but as yet no braclets have been sent dispite several attempts at emailing Fashion Revenge for updates, l have had no response from them…
l now wish to have my monies refunded but unable to get anywhere with either company…i am sure l am not the only disatified customer to have this problem!
Refer to ref# 1203147, purchased and order confirmed on 21/12/15, has been writing 9 complaint emails asking for the purchase status, no reply after 7th Jan until now! Called to Groupon today, and I had been ask to cancel the purchase or continue wait? After almost a month of waiting? Very not satisfied with the very super "efficient" reply and solution provided.
I purchased two groupon deals for Woodborough Hall in Nottinghamshire one for £39 and one for £29 but i have been billed for three deals two for£39 and one for £29. I have continually tried to contact groupon by phone and email but to no avail. I am informed on the telephone that Groupon lines are open 12 hrs a day this is not true no one ever answers. I hope you can help me to reclaim the £39 that i am owed.
My daughter in law purchased a Groupon Voucher for Afternoon tea with Prosecco for two at cost of £18.00 as a gift for me in October 2015, Voucher ABA5FD2741 Groupon 0010073EFI at Sackville Lounge, Sackville Street, Manchester M1 3WF. I have just tried to telephone in order to make a booking but have been told that the line is currently not in use. Further investigation suggests that the company has gone into liquidation. Is this a scam? Please advise how to contact the Groupon corporate department as this regards a refund.
On November 30, 2015 I purchased a Sony Playstation Gold Wireless headset. Order no. 428025993. I contact customer service on December 17, 2015 because I have not received by purchase! I was told that my issue was being referred to another department and that someone will contact me within 2 business days. On December 22, 2015, I called back because I hadn't received the product and/or any communication from Groupon (as promised). The gentlemen again advised me that my issue is being transferred to another department.
I asked to speak with a Supervisor and was told that no one was available. I asked for a name and telephone number of a Supervisor and I was told that information can not be given out! After several minutes I was given the name James Reed, who was too busy to speak with me a customer. This was my first time ordering from Groupon and it will be my last! Not only do I not have the product for Christmas. I can't even get a answer as to where my product is. This is poor business and customer service. I want a full refund to my account asap!
I have not had any replies to my complaint emails at all from Groupon customer service. have requested receipts for the goods I have purchased for warranty reasons. Why or why do you lot not even reply let alone the phone calls. I want receipts for all the goods I have purchased or I will cancel my membership and avoid Groupon ever again.
Myself and father in-law pursued a Groupon voucher for Loch Lomand Killearn; 2 nights stay with dinner both nights and bottle of wine and breakfast. But sadly our meal on the first night was so bad we could not go back the second. not one of us could eat our meal, my husband ordered the lamb with dauphinoise potatoes and they brought him smash potatoes. I ordered langoustine scampi, it come out as small bits of uncooked white fish and chip which were INEDIBLE a spoonful of grease came out ONE chip, which I showed the waitress, mother-in-law's chicken was bone dry and also inedible, so was my father in laws fish, I had to ask for the waitress to come over after sitting with dirty plates in front of us for 3 quarters of an hour, there was only one waitress on doing food service, bar and reception.
We then had breakfast the next morning but 2 could not eat it as it was still very greasy and disgusted by the meal the night before, it seemed as everything was deep fried including the sausage. so we could not eat diner or breakfast the second day. apart from myself and mother in-law had a bit toast and coffee the following morning. I asked to speck to the manager a few times but he was conveniently out of the building and never seen him once the girl on reception as we were leaving asked for my name and number for her to get back to me regarding compensation back for our complaint but I have not heard anything back from her or the Groupon corporate offices. All for of us were completely dissatisfied with our experience and all said it was THEE worsted meal we had ever had.
On my visa statement in November, there was a phantom charge of 79.20 on 9.28 from Groupon. I had not made any such purchase, and requested a refund. I received a email requesting every minute detail of the transaction which I returned said information at once. I did not receive any more correspondence, and waited for my next Visa, and was surprised that I still had not received a refund. I find the lack of concern on the part of Groupon corporate offcie disturbing. This has certainly made me more aware about checking credit card statements carefully. I would hope to find the refund on my next statement if you have had enough time to analyze the error.
I ordered a bed from Groupon 2 weeks ago was given a delivery day and time which was sat nov 7th between 7 and 10am the delivery driver called 6.30am and there was no one at home, I arranged to be there at 7am got there at 6.50 , the house was empty, when I arrived I found that the driver had been and left again, what is the point of giving me a delivery time and it is not kept, then my next date was today the 11th, had a phone call to say there was problems with the delivery lorry as yet have not been given another date and time, I am not happy about your delivery service, I am waiting for my bed, sleeping on the floor.
Logged on to Groupon and found something nice. I have paid for an item over a month ago and still nothing delivered to me. I have sent lots of emails to tell their support line about this to no avail. To this date I have only received one email back over a fortnight ago which asked me to allow 7 days to be resolved which it hasn't, no more answers to my emails! I would not recommend this company at all, customer service is everything. I am attaching the screenshot below of the form, although it does not work it seems!
I would give them a zero complaint rating if possible. After offering a groupon for a product I purchased two different products. Neither are available at the price I was offered and now they won't refund my money. I keep getting the same answer from everyone, never addressing my problem. They have my money but refuse to refund it. The company Canvas On Sale will not refund it as it was purchased through Groupon.
I ordered a 'Premium Swag Bag For Her' and I am thoroughly disappointed with it. 3 of the items inside are the same in the Standard bag I ordered at the same time, how can this be right?! I wouldn't class anything in the bag as Premium, especially as I paid double the amount of the Standard bag! I feel extremely let down and disappointed with Groupon as I use you a lot for deals on goods and activities. I wish to have a full refund for the Premium bag as I feel it was not value for money.
I purchased a "deal" consisting of 6 bags of Snyder's Pretzels for $19.99 on 6-2-15. The order arrived on 6-5-15 and I noticed all of the bags were past the "use by" expiration date of 5-23-15. I communicated to Groupon via a live chat and they said there is nothing they can do about it because it is a non-returnable item.
I ordered a computer using Groupon. It arrived with a damaged box. I asked the driver how it happened and he said he didn't know. I set the computer up and it didn't work. I have tried on numerous occasions to get in touch with the supplier who hasn't been very helpful. I paid a lot of money for this item and want something sorting!
Re: alpha health in Greensboro NO
I have had nothing but problems with the older lady staff member. She first stated I could not get my massage because I am pregnant. She made an appointment over a month away, against my wishes, and assured me she call me a few days before. I am out of town because my father is ill. He has been in the hospital for over a week. Yet I got nothing but a lecture from the older woman that it is my responsibility to make it to my appointment.
I must say, that she too, tried to get me to buy into their diet program the day I met her and when I met with the chiropractor, not an M.D, he stated he uses HCG hormones, a pregnant hormone, to get people to lose weight. I stated but I'm pregnant and was advised by the chiropractor and the older lady that it was safe. I declined their services and stated, that I'd have to verify it with my M.D at Duke. Neither of them was pleased. I strongly feel this was the reason from them refusing to honor the Groupon and issues me a refund! I tell you my story so you can make an independent decision to visit them.
I ordered an Armani watch for my dad's 60th birthday, after 10 days I chased the order up and was told they cannot find the order. I was then told the order had been placed again and had to wait another 7 days even though his birthday had gone I accepted this. I came home today to find the completely wrong watch has arrived!! and was told it would take another 14 days to get a refund. I find the service I have received totally unacceptable and will put me out of pocket, and he still has yet to receive his 60th birthday present. I have lost total faith in Groupon for not doing more to help.
I made a reservation at the Bevo Mill for last Sunday morning and got sick and could not eat anything, so I called the number listed on the Groupon that morning. A phone answering machine picked up my call and said the messages were full and to call back on Monday morning. I tried to get another phone number for them to no avail.
When I called back around 9:00 a.m. Monday morning, I talked to a couple of people before reaching the manager. The manager told me that he had been answering the phones until around noon on Sunday, and that I had not called and that the answering machine had a message that listed an emergency number to call. He said I was telling the truth and that he was charging my credit card $25.00. My husband called the manager back and told him that he had been sitting beside me when I called and that I was telling the truth. The manager hung up on him.
I received an e-mail today that said it was an apology; however, he was standing by what he said and still charging me $25.00, which I plan to refute. Nowhere on the Groupon is there listed an emergency number to call, nor is there a policy written about charging $25.00 for not showing up. I did, however, use a Groupon once before at Bevo with good results, but I was healthy that day and able to show up.
I bought a $200 Groupon for Dermix Institute on Davie Street in Vancouver, BC through your company. I had the initial consultation with them where they made me pay an additional $250 to get the products I would need for my Fraxel appointment which they kept canceling! I finally went to my appointment on March 26th, 2015, and I showed up but no one was there. Someone came out of the company beside them who told me the Dr was charged with fraud for impersonating a Dr as she did not have a license to practice. I want my money back. Surely Groupon should stand behind the companies they advertise. I am extremely unhappy about this.
We booked a hotel stay with Groupon 28/3/2015 at the countryside express hotel Northumberland went we got there the smell of damp in the building was overpowering and there was no heating at all it was freezing and it was very dirty the Indian gentleman behind reception was very miserable and made me my wife and I very uncomfortable by starring at us constantly so we left without staying and we are now very unhappy with Groupon for misleading us too believe this was a decent hotel
Stopped using Groupon about 1 yr ago as every time tried to go into my account, kept saying password not accepted, took forever to change it. 3 months ago set up another password, ordered few things which I got, ordered vouchers but cant print off, saying wrong password and no account, tried to reset password 5 times, I phoned up, they said will solve problem, 3 more attempts to reset password, nothing, cant print vouchers off which may have expired, all I want is to be able to get into their site, reset my password and hey presto. They are not the easiest company to work with and trying to get information is worse. WHAT DO I HAVE TO DO?
I can't believe groupon represents this facade of a company. All they do is for $10 refer you to a local paintball company. The paint ball company has no association with paintball promo.com they have their own charges separate from this groupon sham. Please act like a legitimate business, veto the crap you have on your site or you will lose credibility. I have now doubts about the authenticity of your offerings. Thanks to this paintball experience.
Typically enjoyed Groupon overall so I thought it would be ok to use a groupon for a restaurant. How wrong I was! I received a groupon for Copia Restaurant and wine Bar in St Louis, Missouri. The groupon says you have to call and make reservations and it says the merchant may not offer reservations on holidays to groupon users. So, when I call to make a reservation, I told the staff TWICE I have a groupon can I use it on St Valentine's Day and I was told yes.
The Day before, Copia staff called to confirm the reservation and I again told them I intend to use a groupon is that ok and I was told yes. When we got to the restaurant we were sat all the way in the back under huge blower fans. I did complain and asked to move moved- nope! Had to wear a coat for dinner. Even my husband was cold and unhappy. The waiter struggled to remember the menu items but made sure to rattle of a list of what was already sold out by 6:00pm!!
Honestly, the food was lousy, overpriced, the service was slow but oh boy did the manager come RUNNING to our table and demanded to know who told me I could use a groupon. When I told her I could not remember the three different staff names I spoke to (two women,1 male), she refused to honor the groupon. She never introduced herself, never apologized, never asked how the service was bad. If I behaved like that at my job, I would be fired!! The whole experience was awful. I will never go back and I will make sure to tell everyone to stay away from Copia. I guess their philosophy is to be a trendy restaurant you have to be nasty and unpleasant.
I purchased a Groupon for a sail on San Francisco Bay with a company called Bay Area Excursions. I contacted Bay Area Excursions three times, providing them with a total of nine different dates for the sail. None of them were available. I contacted the company again nearly two weeks ago and haven't heard back. I complained to Groupon and they have done nothing to resolve the problem. Groupon advertises that, if there is a problem, they will make it right or refund any money paid. They have blatently violated that promise. I have been a regular Groupon customer but no more.
Groupon is a POS. They say they will honor refunds but they only do so if you cancel within 7 days. Sometimes things come up and you cannot meet your groupon. There is no reason that they do not honor refunds. Won't be purchasing any more groupons.
YOU SUCK
Have been trying to contact Groupon for almost two weeks regarding getting money back for a Groupon I purchased in November. Already spoke with the business whom I purchased the Groupon from and they said they would also call Groupon to have them reimbuse me but Groupon will not respond to my e-mails at all. There is no phone number to contact them and their e-mails keep saying they will respond within 24 hours and they are not responding.
To Whom it may concern, unfortunately my dates may not be exact. In the month of February 2013 I attempted to purchase an item which Groupon had on offer the item Tog Quilt. Whilst trying to purchase the item I encounter problem with the groupon code and unfortunately the item was purchased at the full price of £80.00 aprox.
The next day I contacted yourself (groupon) and explained the situation, I was advised that I would have to liase directly with the company to obtain a refund. On this I spoke with the company in question and was successful in obtaining a full refund.
Last week I then had a conversation with a lady I believed call Kysta (the lady who cancelled my groupon) I tried to explained that I wanted to ensure that I had not been charged by groupon as I had not received the Item. The above lady insisted that she could not help me as I contact yourself after the expiry date.
I tried to explain that whilst I had contacted groupon after the expiry date the order was place before the item had expired and therefore I do not believe that I should loose my money through no fault of my own. This conversation was just going round in circles costing me more money plus enduring poor customer service.
Could you please advise why I should not be entitle to my cash back as I had placed the order on time and because of this I no longer wish to be a member of Groupon.
Bought Groupon voucher for 8 O spa collagen face masks. Applied online in July to redeem them. Had to fill in complete membership form in order to get goods I had orderered (this wasn't advertised as part of the deal). In addition I was offered eye masks which I also purchased. One month later, nothing, except virtually daily advertisements for 'O spa' specials but no vouchers. My daughter eventually contacted them and she too was coerced into completing the 'O Spa' membership form online.
Called them, nothing..... wrote to them.... nothing. Except now both myself and my daughter are indundated with ads from O Spa but still no goods that had been paid for three months ago. Got in touch with Groupon who also contacted them and was told 'out of stock but will be supplying etc'. I told Groupon that I felt it was a scam merely to get email addresses and that I felt I would not get the goods and now I have received a notifiction and as I anticipated, the deal is closed and I will get my money back.
In the meantime, I am being bombarded with tons of other email rubish that has obviously come from the 'O Spa' salon selling on the list of email addresses. Groupon should insist that these emails are confidential and not for distributing to all and sundry. This is, I feel, a scam and whilst not perpetrated by Groupon, it is a slur on their product and I feel they should insist on the vouchers being honoured as the products were availabe when paid for also for the privacy of their clients to be honoured. Not impressed with this at all.
It is a bit dissapointed to say that l have made a purchase from goupon on begininning of the year for Print photo book from lolliartz. l have sent my completed family photo to lolliart on 22/7/12 & received a confirmed of download from them the next day.
They reply me on 29/8/12 saying that l choose a wrong size and need to re-do all over or to pay for extra RM80. l had written to them the next day and resend my completed file again on 4/10/12 and received a download confirmed from them.
After a month of waiting l start to worry and email for asking them, but no reply and even l tried for few times. This time l tried to call them on phone and seach on internet for their news. l found that they left a mail on their website saying that they are moving and have no contact at the moment. How can? Till today.....
Please advise what should l do and sadly to say that my husband and l spent few weeks time to complete our family album. Really sad ....
I have been using groupon for a few years. i bought a voucher a few months back which is just going to waste i called groupon to see if they can return my voucher and instead of giving me the money back if they can credit me so i can buy something else from groupon but the representative polly refused to help me and was rude over the phone! i have also been using livingsocial for a while now and never had any problems with the customer service. Im not going to buy anything off of groupon anymore! it sucks they lost a customer but i guess they just dont care since they have new customers nationwide!
Your pinhead customer service agrees with my suggestion, yet nothing is done about it. You must be idiots to not know that the fabulous Las Vegas Strip, home of 100s of restaurants, has no street number signs, they just say "LAS VEGAS STRIP", the buildings rarely have any numbers, the Casinos(the largest of bldgs.) have none. Of course they get mail but not from people on-the-strip enjoying life. I spent a half hour tonight going to Flamingo Hotel, the MGM, then street vendors/merchants seeking to locate HUSSONGS. Finally someone found it in a catalog as being at MANDALAY BAY(actually Mandalay Shoppes). You must not, cannot, sell a Groupon with a Las Vegas Blvd. address witihout mentioning the major casino that is is part of, or next to, or nearby.
I live at 3930 Swenson, Hussongs is at 3930 Las Vegas Blvd. So, parallel to my street, so naturally I sent to the ssame location on the Strip as my condo bldg. is; natch. But that was 3600 block there; also all east side numbers are, and so is Hussongs, but Mandalay Bay is on the street so that rules is changed a few blocks away. I am not going to buy any more Groupons and will urge others to forget about it if you do not have sufficient respect for your patrons to indicate where, on numberless streets, the restaurant can be found. Shame on you telling me my idea was sound a year ago, and in Sept. (recently), you issue me Hussongs which is five blocks south and on other side of st. from where the numbering system would have it(if there is a numbering system on the LV Strip known to other than USPS).
I purchased a voucher for the above shop at a cost of £15, for £40 worth of treatments including lip & chin wax, eyebrow waxing & shaping, eyelash tinting and false eyelashes. I went to the shop on Saturday 10th September, I did not have the lip & chin wax, the eyebrow wax was only a wax and no shaping.
The eyelash tint was done but didnât look any different. At the shop (Patsy) told me that the glue used for eyelashes would only last a week, which was no good as I was going on holiday for 2 weeks.
I had to pay another £10 for special glue so the lashes would stay on longer. I didnât have part of the treatment and it would normally be £40+, so why another £10 so the eyelashes would stay on? Surely I should expect them to stay on for £40? I paid the extra £10, so the treatment had cost me £25. The next day, Sunday, the eyelashes started coming loose, by Monday they were half falling off but still on enough so I dare not pull them off in case I pulled all my own eyelashes out.
I constantly rang the shop on Monday and left messages but no-one answered the phone or returned my messages. As we were going to Greece the next morning (Tuesday) I had to ring a local beauty parlour for help. The girl there said the lashes had been applied very badly, with too many, were too long and the glue had gone all over the lashes with far too much glue applied. I had to pay £12 for the pleasure of having them removed as it was not viable to apply yet more glue.
The treatment (plus fuel costs from Leeds to Guiseley and back) has cost me £37 and didnât last 24 hours. Groupon have not answered any of my emails and the shop say they will only give me the £10 back as Groupon keep the full £15, which is quite ridiculous as if that were the case the shop would be doing all the treatments for nothing. What do I do now?
Dear Groupon, The below wording is the contents of the letter to Luccumbe Hall I have sent to their General Manager. After my recent stay on Friday 4th and Saturday 5th January using your Groupon voucher. I would appreciated if you could look into this matter. I recently stayed for a two day break at Luccombe Hall.
When I first made contact, I told the receptionist that we had a Groupon voucher for a two day break. I was told that they didn't have any standard double rooms for the days I chose, but they did have a family standard room. I said that was fine. On arrival we found our family room was down in the basement (lower ground floor). On entering the room you were hit with a very strong chemical smell, which was very odious.
I thought this might be the cleaning chemicals that the house keeping services use and gave it the benefit of the doubt, but the following evening the same odious smell was there and remained the length of our stay. On the first morning at breakfast Saturday, I ordered the full English on hindsight I wish I hadn't. The sausage was of a red appearance and had a rubbery texture. The bacon looked fine one side but when you tried to cut it, it was completely hard on the other side. The egg, fried tomato and mushrooms were fine.
But the hash brown had me in stitches it was completely hard. I tried to cut into it but to no avail and I stabbed it with my fork and it shot off the plate. Anyway if I were a vegetarian to which I hasten to add I'm not, the breakfast at this point would have sufficed. I then thought what about some toast. I duly walked over to the toaster to find no white bread to toast. After looking around for around ten minutes, yes ten minutes to find the waiter. I decided to go along to reception where I was met with a lovely smile from the receptionist.
Who kindly went and got me some bread. By now I had some what found I didn't need to use the gym with the exercise I was getting going up and down from the basement to our room. On our last day my wife and myself arrived for breakfast at 9.35am on Sunday morning. Deliberating over what we were going to eat for breakfast, a polish waiter strode over and said in quite a loud voice said. 'You are late! breakfast is finished'. I don't think the chief will cook any more breakfast.
I said on Saturday and Sunday's the breakfast times are extended to 10.00am he completely rebuked me in a demeaning manor in front of other paying guests saying this was not the case. This caused myself and my wife severe embarrassment. Even your web site clearly states a nice leisurely breakfast can be had at the weekend's from 8.00am-10.00am. Although he was back 10 minutes later and said the chef would cook breakfast. By this time I had lost my appetite from his earlier remarks.
My wife on the other hand had scrambled egg on toast. When it arrived the toast was burnt. My wife also said there were no glasses for the fruit juice's to which he said they were. There was only one when there were two of us. But when I had looked previously there were none along with no white bread again. I can honesty say I have stayed in far better bed and breakfasts than your hotel. I found the Luccombe Hall experience a let down. I now look forward to your reply as I have stayed at Luccombe Manor on several occasions without experiencing any of these type of problems.
I would like to file a complaint about the company Curated. I redeemed a Groupon for a memory foam mattress on Jan 5 2013. The mattress was delivered to the wrong address, and was returned to sender. Since that time, I have waited six weeks to receive my package, and have had a difficult time communicating with the company - there is no phone number on their website - when I did receive their phone number, it goes straight to voicemail without the name of the company. I am starting to wonder whether this company exists, or if they actually do what they say they are doing. Please advise on my next course of action.
I purchased a Goupon for a complete detail for a car for Da Kine Mobile Detail. I made several attempts to make an appointment. They finally called me back and left a message for me. I again made several attempts to contact them, one of hte numbers had been disconnected. When I finally was able to speak with someone, I made an appointment.
The first appointment I made, I had to call to find out why they didn't show up at the scheduled time. They said that they were delayed. I waited a couple of hours and called again. They told me that their guy was locked out of where they keep the equipment and they would be further delayed.
After another hour, they called me and told me they would need to reschedule, which we did. Second appointment, they texted me and told me they needed to reschedule. I told them I would be out of town until after the expiration datr. They said that was fine and we rescheduled. They never came out on the scheduled date. I waited all afternoon for them.
The car that was to be detailed was in the driveway. I contacted them the next morning and several times thereafter with no response. I still havce not heard from them. I WANT A REFUND. Not happy at all with this company. Very unprofessional.
I bought two groupons for a zombie mud run that included food, drinks, a flag belt and a shirt. The zombie obstacle mud run had no mud, no obstacles and barely any zombies, no music, shirts or food and any organization at all. I pretty much paid $30 per person for runing around the park by ourselfs. This event is the biggest scam I have ever seen, I use groupon all the time but unless I get a refund of my money, I don't think I'll ever use it again or recommend it to people.
I purchased a Groupon and did not realize it had an expiration. I thought all Groupons still had the original value paid. I guess that is not true. I tried to use it at the Merchant and was told I could not. I was embarassed as I was completely unaware. I already requested a refund and was told that is the policy. I am hoping you reconsider this as you are going to lose a good customer over $29.
On 2012-11-02 I paid them for the offer "2 Bottles of Skip for R40-00. I sent them the proof of payment va email. A few days later a lady phoned me and asked whether I use liquid detergents often. I told her no that is why I want to try it. She also asked whether I buy a lot from Groupon. Groupon said to give 5-10 working days for delivery. Yesterday the 21 I sent an email asking about the purchase I made. I received a reply that I have to forward the proof of payment. I forwarded the proof to Groupon email adress.
Still no reply I enquierd again to which a Nazeema emailed and asked me to forward the proof of payment. I sent it to the email adress from which Nazeema emailed me. Again I emailed and aaked whether they received it. Again the answer I got was no! I asked what email adress I should use. Nazeema sent me an email saying I should send it to me, which I then did. This was the fourth proof of payment I had sent to Groupon. I emailed Nazeem after that again to ask whether the proof had been received and again I got a negative reply. I have not heard from them again. Please could you assist me?
I had ordered 3 pairs of earrings on Groupon. After I paid online, I received an email says that my order will be shipped 2 to 2 and half weeks later. Since I am leaving in 3 weeks, I don't think I can receive my order before I leave, so 3 minutes later, I contacted Groupon on their website via" contact us" requesting cancel my order. Nothing happens, a few hours later, I sent an email to their customer service requesting the cancellation of my order, 24 hours later, they replied saying that due to the big volume of the orders, they will have to extend the response time to 48 hours which is fine with me.
However, I received two emails after 3 days saying that they can't proceed my cancellation because it was after 2 hours of my purchasing. It is bot true, I tried to cancel my order 3 mins after I receive their confirmation email.
Now, it's almost a week, nobody from Groupon is willing to offer any help. I am really really disappointed!
My friends and I purchased 3 vouchers to Austria during or about April 2012. We prov booked the hotel, The Gutshoff Zillertal for the 14th to 17th Dec 2012. The voucher expires on the 20th Dec 2012. Prior to booking our flights, we emailed the hotel to confirm our booking however we were informed that the bookings were taken and they have none available before 20 Dec '12. We also suggested that we could delay until we can avail ourselves during July '13 whereby they mentioned that we should contact Groupon for those arrangements which we duly did. I have sent numerous emails and telephonic requests to Groupon with no success but empty promises of feedback and that the matter was at the refunds department. I was promises a 72 hour response on 8 November 2012 and various therafter. Kindly revert as a matter of urgency. The Groupon reference number is 570803.
I have purchased two vouchers from Groupon in December 2012, for a Harley Davidson bike ride. I have cancelled them same day, and have only received on refund. I have purchased two vouchers from Groupon in December 2012 for Le Fish Spa, when I tried to book, I was told that the vouchers was cancelled. I then asked for the refund. It is now almost 3 months, and I have supplied them with all the voucher details, phoned them emailed them, all I get from the is a email, saying "your refund will be paid out in the next three days". I don't know what else to do!!!!!!! so fustrated.
I had recently used Groupon to purchase what seemed like a good offer with a Scottish business partner, Tartan Apartments/Castle Apartments, for a weekend or midweek break for two including a bottle of bubby and burgers for two on arrival. My initial contact with the business partner was ok, it took a few attempts to get the dates I wanted, but giving them the benefit of the doubt, maybe they had alot of people take up the offer.
However, two days before I was due to stay, I get a very automated message stating that "Part of the offer was a complementary welcome pack which included a mini bottle of bubbly and a voucher for a local deli offering take out Zebra burgers. Regrettable due to circumstances beyond our control we are now unable to provide you these items. The zebra burgers offer is no longer being continued by our supplier and the licensing division of the authorities have deemed this to break regulations and we are threatened with closure if we continue the practice."
No substitutes were offered and having contacted the business partner, I was basically told that because I could string a sentence together, the business partner were "impressed by my writing flair" and would offer me cash back compensation on arrival.
Needless to say that when I arrived at the offices to pick up the keys, no cash back offer was available. I wasn't even offered directions to the apartment without asking first. Needless to say that when we arrived at the apartment, it was of exceptionally poor standard. The interior was both tatty and damaged in parts, certainly not the offer we had purchased, and I would even go so far as to say, we over paid!!
Since returning, I have tried to raise a number or issues with both the business partner and Groupon themselves. I go unanswered. I would advise anyone out there that if you have purchased this Groupon voucher and have yet to use it, get your money back or get a credit against any future offers!!! This is not worth the hassle!!! I wouldn't stay again in a blind fit!!! Offers with Groupon quite clearly need to be better vetted and Business Partners held accountable for their poor customer service when trading with Groupon to provide these offers.
I puchased a voucher for a Vax floor steamer value £62.99. I placed my order and and my code was accepted.3t2xk8d7rm. Unfortunately I did not go far enough down the page therefore my order did not go through, I appreciate this was my own fault and am not blaming your firm. I phoned you and was told nothing could be done, I therefore have no refund or steamer. I cannot afford to loose this money and have nothing to show for it. I am a pensioner and a widow. Please can someone help me out here ? I know it was my mistake but I would appreciate some give and take with your large concern. I notice the vax steamer is on special again and would still like to have this item, as you still have my £62.99 I wonder if it would possible for you to transfer my money for me. Thanyou Irene Syme
I have been using Groupon for years. I have never had a complaint. But today is a different story. I have been trying to reset my password for 2 days. I am a very very very busy individual. I work 75 to 80 hours a week, so when I say I don't have time for this, I don't have time for this. I called after 15 minutes of looking for your number for log in help. Since I could find no such number, I called the only one I could find. There was no option for log in help, so I just selected #1. The girl was very nice, but offered no real help.
She sent me the same link I have been trying for the last 2 days and told me that if it didn't work, to just reply to her email and she would call me right back. After waiting for about 15 minutes, I called back and got another girl. I told her my name, Beth. She said Seth, S as in Sam, I said no Beth. Every time I tried to spell it for her, she just kept repeating S as in Sam. So I spoke up a little louder, still, S as in Sam. I tried to ask if we were having a bad connection. I do not have a speech impediment so I thought we must be. When I tried to ask her if we may be having a bad connection, she kept interrupting me saying she was just trying to help me.
She had a very bad attitude. I work for a very large company, where for many years I managed the customer complaint department. I still oversee process improvements in several of the customer service areas. I am a very pleasant person, however, with my background; I do not tolerate poor customer service, especially in the way of poor attitudes. Employees like this will lose business for you and I am sure in this day and time, losing customers is not what you want.
I had a window of opportunity today to use my groupons, unfortunately that window has now passed me by because I could not find anyone to help me and I felt very compelled to waste my time writing this complaint. So, I suppose it will be another 2 weeks now before I can go enjoy my hour and half massage that I was so looking forward to in hopes that it would alleviate some of my intense stress and this awful migraine.
Resorting to writing this complaint will be my only tool for stress relief today. How disappointing. I am not writing this to say I will never use you again, because I will; however, as a customer service expert, I can tell you that you will lose others who are treated this way. Please take some action to ensure your other customers do not have to end their grueling work day as disappointing as mine has ended. Thank you anyway for those experiences that have been good.
After purchasing two deals on Groupon, both times I was left embarrased by the experience. The first was a facial mapping and treatment at a so called clinic in Manchester, the original price was so over inflated even the reduced price of £39.99 was way over the top, the so called clinic was nothing more than a disussed office with a partition making it into two tiny treatment rooms, my beautician had been in the country for a month or so and her main purpose was to try to sell more products.
The staff could not be bothered and in fact this was our second trip to the "clinic" as the first one we were turned away as the girl hadn't turned in so they couldn't carry out the treatment. Had I purchased this just for myself wouldn't have been too bad but the fact I had bought this as a treat for a close friend as a special birthday gift was so embarrassing. It amounted to a grossly over inflated original price dicounted by a large percentage which make the offer seem too good to be true and it was believe me.
Thought I would give them a second chance, so bought a afternoon tea at a place in Manchester, bellinis, classic sandwiches, cake stand of teatime goodies, this was a treat for my sister, what a joke, cheap sparkling wine, curled up sandwiches with the most disgusting fillings ever, one we didn't even know what it was, then to top it all there was no cake stand with tea time goodies, just a dried up slice of angel cake and a tiny scone served with cream that looked like mayonnaise and jam so dried up it wouldn't come out of the dish....again so embarrassed, needless to say I would never buy a groupon voucher again.
When my husband and I asked if we could order off the regular menu we were told it was a special groupon meal. They claim it was worth $58.00 for the two of us, but trust me, it wasn't. We have been eating at Luchita's for over 20 years and this meal was the worst we had ever had. They would not allow us to order off the regular menu and of course the actual copy didn't say it was a special menu. It did say a Prix Fixe--but how in the heck were we to know what that meant. It said it included two entrees, etc--not mentioning these were entrees that aren't even on the menu. We have decided never to go back there again. I was up sick all night long, too!! My husband didn't even finish his meal. He said it was horrible. It wasn't even worth the $29.00 we paid thru Groupon. I will be extra careful to order any Groupon restaurant items in the future!!
Groupon Deals and Refunds - November 2011 I have been trying for the last couple of weeks to contact someone at Groupon or the vendor Kensington Aesthetic clinic regarding my dissatisfaction with a Groupon deal. The only appointments are on a Monday or Thursday and due to work commitments, I cannot make either of these days especially 3 times in 2 weeks to fulfill the voucher. I am disappointed that Groupon customer services and Kensington Aesthetic Clinic have ignored my emails to discuss this matter and advise me. Groupon in the US replied to me, but they cannot deal with the complaint. This is therefore my last attempt at trying to resolve this situation directly.
All I asked was for someone from Groupon or Kensington to contact me directly to discuss this issue urgentlyâInstead I have been completely ignored Having paid out over £100 of my hard earned money I am very upset. Valid from purchase date to February 2012. I tried to contact the venue repeatedly with many emails â with no reply. I called and left a message, no reply.
They havenât even had the decency to contact me directly. I am sorry but this is totally unacceptable! If they offer reduced options for visiting the salon it should have said so at the time, they should honour all vouchers and extend the booking dates. I have contacted them well in advance of the voucher expiring.
This voucher was purchased in good faith. I contacted the venue well within the time frame given. Groupon and the venue should have had some communicated regarding how many deals could be sold to ensure so that the venue can cope with the number of deals purchased. The company advertises these deals as possible gifts â this it is not acceptable if the vouchers have a risk of being non redeemable. I am now faced with the situation of having to replace the deal for the person the gift was given to at an expense of nearly £300!
I bought a Groupon for a local restaurant, Grub, in Northampton, MA. Whe I went in today to use it they told me it was not valid for the discount because it says it "expires October 31st" so it isn't valid anymore. Today is October 31st. They said your policy means that it expired yesterday so that as of October 31st it is no longer valid. I've never heard of this before and either they are wrong or your expiration dates are misleading. It is very frustrating and I will certainly not be likely to buy Groupon in the future. Actually, while I am thinking of it. Sometime ago I also purchased a device that was supposed to be a back-up charger for my cellphone. I bought it because I spend weekends at a cabin with no electricity. It has never worked.
I purchased a groupon for 2 massages in October 2012. I tried contacting the vendor weekly, but only got a voicemail that said if you want an appointment, you need to email her. I emailed her several times and left 2 email addresses to get hold of me. The 3rd of December I finally reashced a live person at the other end of the phone. I asked for an appointment and stated that I had emailed several times and called weekly. She said, it must have been the technology because she emailed me back.
Yeah, right. I asked for an appointment and she said they were booked through the end of the year and she could not give me an appointment. She said I would have to call back some time in January. I told her that I could not seem to get hold of her as it was and she just said she did not want to make appointments for January yet. I emailed Groupon about the matter, but Groupon refused to resolve the issue. They said they would call the vendor. Groupon emailed me 6 times, only saying they were sorry about the problem ,but the vendor would call me back. The vendor has never called or emailed me back. Groupon is stil lrefusing to acknowledge that they sold groupons for a vendor who is not honoring the groupon. I have a brother, father and best friend who are all attorneys.
I am thinking of filing a suit since Groupon refuses to resolve this.
Good Day!! This a complain regarding my order for the deal "Photodigitizer starting from AED 429, including delivery fee". I have placed my order since 22nd November 2012 and the same has been charged to my credit card right away. But demanding for payment right away was ok with me because I trusted Groupon and its credibility to deliver.
Kindly be informed that despite my numerous follow up ((#154790) , the said item has not yet been delivered to me. You promised the item to be delivered within 3 weeks. I waited patiently despite my hesitations that I have paid it. I keep calling every week and your customer service keeps on saying that I should call the following week to make a follow up. Now its nearly 2 months and yet there is no clear answer from Groupon. Is this kind of scam?!
This is for your immediate action. This is totally unacceptable. I do not want the refund since you have already made me wait this long. I only want my order to be delivered.
I purchased a voucher for a meal and game drive at The Cradle restaurant in Muldersdrift. The Friday before my booking I got a call from the restaurant saying the special had been cancelled and I could not use my voucher, therefore I would like a refund for my voucher. I have emailed about a refund but no response and it has been more than 7 working days. I tried to call Groupon on Thursday 28th March 2013 and I was waiting for 13 min and when I was told I was first in line a voice said that systems are offline and put the phone down, this is shocking service and would like some sort of response from Grouponâs side to let me know what is happening as I am not wasting more of my money on your incompetent call centre.
A response would be appreciated and expected.
If it is Groupon's policy to threaten businesses, then I will no longer be a Groupon user. I'm a San Francisco resident, and an occasional patron of Sauce Restaurant. Restaurants in San Francisco have a tough enough time without Groupon threatening or bullying them. If it is *not* Groupon's policy to behave in this manner, please let me know what disciplinary action will be taken against Mr. Andrew Johnston for these actions. I'll be blunt with you: I have a difficult time imagining anything short of firing the offender will be adequate action. His behavior is a direct threat to your company's reputation. Any indication that you find this tolerable will reflect poorly on Groupon. I trust you'll act swiftly and decisively to end this action, apologize to Sauce and to ensure that no Groupon employee ever engages in such behavior again.
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