Contact HEB Corporate

Went to my local HEB off of goliad road and south west military. Was trying to schedule my prescription for refill on 7/1/2019. The lady at the pharmacy counter told me that i could not file my prescription because it was to early to get a new one. I agreed with her and told her that i did not want to pick up the prescription today, but schedule it for pick up on the date listed above. She told me she had to go ask the head pharmacist. i waited patiently and after a minute the head pharmacist came to talk to me. He told me i would not be able to pick up my prescription until 7/8/2019 and that i would have to come back then. I explained to him that my prescription only last for 60 days and that it would be ready for renewal on 7/1/2019. He then proceeded to tell me that i could pick it up on 7/1/2019. The people who work here are brainless and do not know what they are doing at all. I then decided to get my prescription transferred to cvs where i had been going before. Clueless staff who disregard state laws and think they have a say over the law. I hope this guy gets a bullet straight to the head. We could use less people like him in the world.

Went to HEB on 6/6/19 721 Castroville San Antonio Tx. As I asked the bagger if she could please bag my sodas in bags she got up set cause she already had put the sodas in the cart, then she told the cashier Dinesty that if smell like Ass, I don’t think she had the right to spell that cause I had ask her to bag my sodas, I have been to so many Heb stores in different areas and never had a worker say anything always willing to help.

This morning around 7:20am, I was in your 290 Cypress store on Mason Rd and the service was beyond horrible. I passed Walmart thinking it would be better. There was only one checker and the rest were self check. I got in the line where there was a live checker and there were 2 people in front of me. The checker was having difficulty of some sort. A store employee walk up to me and said " Mam is that all you have?". I replied "yes" and she said self check is open. I Informed her that I would go to self check if there is someone over there to check me out and she said there was. I had a couple of items that could be scanned and the others needed codes or whatever. I go over to self check and there is an employee standing with her hands in her pockets pretending to be helping another lady in front of me in self check. The lady had a lot of produce items and did not know what to do. Finally the employee actually took her hands out of her pockets and started scanning. The employee didn't seem to be familiar with the process at all, she kept searching for items. This went on for a while. Don't assume everyone want to use or even know how to use self checkout! I don't work for HEB and prices are high enough for you all to provide service. Was a waste my time getting out early so I could be on time for work. I had to leave the store with nothing. In addition to this today was my first time going over to the deli area to get coffee. The area was in need of a good cleaning. There was all kind of sticky stuff, old dried creamer on container that holds all the condiments, the floor all along the county was dirty. It's been neglected for a while. This is just and observation that I planned on mentioning to staff in the store when I checked out which never happened.

This is about HEB Greek vanilla yogurt. Bought two yogurts with expiration date 26 April L#13 and it was plain yogurt, not vanilla? I have been buying the Greek vanilla yogurt for years with no problem. Used the two containers but thought I would let you know so that you can check into it and see why and if it is still a problem. I bought two Walmart Greek Vanilla yogurts this last time. We use the yogurt to make bagels and as toppings on various dishes. I like the HEB brand a bit better than the Walmart brand but don't really care for the plain flavor.

The checker was very rude to me. 4/9/2019, time 8 :26, Brenham, Tx. HER name Maranda. If she is the only checker in the store I will leave my basket and walk out. I spend a lot of my money at HEB and did not appreciate the way she spoke to me.

been handy cap i have to rely on help to pick up my medicines from the pharmacy that been said it's important that the medicines are ready when the person on the phone at the HEB pharmacy be correct on the p/u date lately the supervisor of HEB pharmacy express her that not all pharmacy employees are not on the same page to me as a former manager it's the head person to keep co workers inform of the policies and rules you can not blame your fellow workers if don't teach let some one else do it

LACK OF CUSTOMER SERVICE OR CONCERN. I have spoke to your managers several times at your HEB superstore in Mission/McAllen, in fact still waiting 2 days later for a phone call. I waited in store to speak to manager, but nobody could find one so I left my card. I am a Texan, moved to the valley 2 yrs ago and it has been quite a change. I googled BEFORE I moved to make sure there was a Krogers close by and it showed one in McAllen. Needless to say they do not update the internet, so I am stuck here with a store that ONLY promotes its products. Within the 2 years I have lived here this is the list of items you use to sell, but have quit and no one in management can explain or even acknowledge. Colemans mustard, Potstickers, 1 litre Pepsi's, Potatoe toppers (just got them after a year), Vortmans vanilla wafers, Talenti gelato (Southern Butter Pecan), and Fresh orange juice, (machine seems to break once a month). The cookie isle in this store has had a huge blank spot for over a month, which would bother most managers. I have to order a lot online or go to Walmart. It use to be you could go to one grocery store for your groceries, but since I moved here it involves 2-3 other options. Everything is electronic, you know when you are out of something. Always there were diet 1 litre Pepsi's, but not regular. Just do not understand your lack of Customer Service.

I am very disappointed with the customer service at 685 in Pflugerville Texas where my important documents was sent to the wrong fax number that caused me to, miss my deadline, with the Texas Workforce Commission Appeal Department. This incident happened on May 23 2018 that I have been fighting against since, and is being used against me as irresponsible by the Defendant and Commissions Appeal Officers, not considering my evidence and defense, to collect $7,500 in back pay. I have called and complained with Suzanne in the customer relations department 6 weeks ago . I have not heard back from her or any other customer relations personnel, which in terms I am going to file a formal complaint with the Office of the Attorney General here in Austin TX, and file a formal Lawsuit with Trevis County Small Claims Court and the Consumer Protection Agency on North Lamar in Austin TX on March 11, 2019. I am sending you this document to present to these Agencies against HEB company. Someone has to be held accountable for this potential Identity Theft because these documents was confidential and my Social Security number was Visible. Wallace Williams Jr , Email -williams5454@gmail.come, Cell Phone 512-785-6759. Your Rebuttal is critical in this matter. March 02, 2019.

Your stores no.15,no.34,no.19 none of them carry on stock Uncle Ben 2 lb. Bags of uncle Ben brown rice they stock Uncle Ben 5 minute rice uncle Ben White rice and every other kind of rice which seems to be the choice of store managers who rather make a dollar instead of selling a healthy product I as well as other loyal HEB coustermers would appreciate it if you would look into this issue because we shouldn't have to drive all cross San Antonio looking for this product when there's a store 1 mile from my house and I want to thank you for listening to my concern

went through Valley Mills Heb car wash in Waco, Texas and it messed up my ford escape. I expected so much more and it came out in worst dirty shape. Would like a full refund of the ultimate $9.00 car wash. My contact info is 808-351-7818 and email address is ptdawg96812@gmail.com. Thanks, hopefully someone reads these.

Dairy Dept. Is so bad, products out dated. Dates so bad. Ask for help and they can't go check.

Hi this is Casey solis and Jaime solis. At 6:53pm we checked out at register 18 the lady is a small black girl black long hair with a white Lamar jacket. The total was 22.74. I Casey gave her 10.00 dollars and I needed back 2 dollars. Jaime gave her twenty dollars and shorted him two. 11-29-18.

I placed an order of 2 food trays that I thought were supposed to be picked up on Saturday 9/29/2018 and I discovered when I got to your store at 1601 Nogalitos, San Antonio, TX that my order was issued for 9/30/2018 (my mistake). I was in town for a funeral so I had no use for them on 9/30th. Katy Segler, Unit Director, helped me to get this order cancelled. I was charged $46.78 for this order and have never been credited for this cancellation.

I emailed Katy on 10/9/2018 & again on 10/16/2018 and she never has replied to my email; my email was sent to segler.katy@heb.com. I just called that store and left her a message.

I would really appreciate getting my refund for $46.78.

I am unable to attach my receipt since my document is a pdf.

My cell phone number is 832-606-8978.
Thank you
Liza Shrout

Since Hurricane Harvey and the growth in our Atascocita area I have noticed a definite decline in the availability as well as quality of the items in our Atascocita HEB located at 7405 1960 E Humble, Tx 77346. I bought a Rotisserie Chicken yesterday that was already 3 hours old and must have been some tough old rooster. The meat was so tough on certain parts it was inedible. On other occasions I have gone into the produce section midday to find completely empty bins and when I ask if they have more in the back the answer is usually no. Why do I shop here? Kingwood is a bit of a distance for me buf if I have the time I much prefer to shop there. You need to start listening to your customers at this location. I see much of the same complaints as it relates to quality and availabilty of the food!

I am not a regular customer at the 1604 and Blanco HEB store. Notwithstanding, I did not like the service the store is giving to the public. Specifically, the carts are always dirty and some of the managers are not paying attention at the needs of the customers and staff. I heard one of the managers criticizing a and using innuendos with a member of the cleaning crew; I thing his name is Juan. Not good!

Asked HEB in Copperas Cove on March 17 at 1040 am about placing a stand outside for a couple hours in May for Lemonade Day- an HEB sponsored event. The service lady did not just say no, but was very rude and unprofessional. I was shocked, I used to think HEB was a great store to shop at. I will post this on the Lemonade Day page to ensure that no one else has to be yelled at for asking a simple question.

So today was probably the 4th or 5th time I’ve gone to HEB and someone with more than 15 items was allowed to go through the express line. Which made me wait. I just wanted to let you know I will never go to HEB again.

Curbside complaint!
Grand Parkway location in Katy, Tx. seems to be getting worse and worse since getting popular. Last night I got home and was missing items and given a lesser brand or lesser fl. oz. of an item. These things were never mentioned when signing for my order. I have called corporate 2 days in a row and they tell me my local store will contact me to resolve it. Still nothing! I have been a very loyal H-E-B customer & evennworked there as a teenager. So bummed!!!!

I purchased over 300 dollars in groceries on 9/2 as I was checking out 2 young ladies Maria and Naibe I believe to be her name, were helping me both Hispanic and spoke very good English. As I stood there waiting to finish up, both the ladies began to speak in Spanish. this I thought was very rude, unprofessional and inconsiderate. you may as well picked up the cell phone while I was standing there. uncalled for. I called and spoke with one manager I think his name was Jay. he was unconcerned and seemed to be even bothered I called. I take my shopping experience very serious and expect customer service to be as HEB displays. " we hire great people and offer Customers the best service" I do hope in the near future that this can be used as a teaching tool to improve customer service, HEB is my main store for grocery shopping because of the price. I chose HEB there are others stores I can shop. I do hope my concern will be addressed and not over looked.
LJohnson

Ordered a Birthday Cookie at HEB for my daughters Birthday Party. They did not decorate it according to the specs we asked for, only colors were correct but i was running late so told me daughter,even though she as upset we should just take it. Upon further examination of it we noticed Birthday was missing the "R".Took it back to the bakery where they smeared out the area & corrected it with a different shade & left icing smears everywhere! I could not believe it was being handed to me to take that way! Even more, I cant believe the bakery found this acceptable.

I told Michael i was unhappy, showed him smears & diff color icing,he took it back and said it would be 15 more minutes to decorate a new one so i continued to wait. Michael then handed me a cookie that looked like it was decorated & written on by a 5 year old! I wanted to throw it in the trash but since i had depended on HEB to provide quality i didn't have another cake. My daughter is crying & embarrassed of it, doesn't want me to put it out.

You gave me unacceptable quality from the beginning. I'm pretty sure the 1st person tried to pass off the mistake thinking we wouldn't catch it! Is this standard service & quality for HEB because employees didn't seem to think anything of it. I've lived in Tx for 5 months and this is the first time i was made to feel like I'm stupid and should settle & pay for crappy service & quality! I'm extremely disappointed in HEB management.

If there was a negative star to rate experience, I would have done it. I want to rate -1000 starts for the experience at HEB. I live in Waco and HEB is the main grocery store. I have no choice but I have to shop here at HEB. I do weekly grocery shopping and every time I go there, I run into a problem. Flowers go bad in one day. I stopped buying flowers. Fruits just go rotten in 2-3 days. I stopped buying fruits except bananas. Even with bananas, there was one time I bought bananas that weren't completely ripe. They were green color. They actually never went ripe.

I waited thinking they would go ripe in 1-2 weeks. They stayed hard and green for a month and I ended up throwing them away. There were so many times I bought avocados and molds developed in 2-3 days. One time I bought 7 apples and all of them were rotten inside. I didn't know until I was eating the apple and tasted sour and disgusting. After that incident, I stopped buying apples at HEB. Cashiers messed up my orders and didn't include items I bought. I had to come back and grabbed them. There were many times I asked the workers where I can find certain items. They said they would come back and help me but they just disappeared and never came back.

I didn't know grocery shopping could be this hard until I started shopping at HEB. I wish there were other grocery stores for me to go, but I am stuck here at HEB. I am not going to stop filing a complaint. They should be responsible about what they are selling.

I went to the HEB pharmacy on Nogalitos St. to get my flu shot. I went up to the counter and waited for about five minutes when the pharmacist Brandon Padron came up and asked me "what do you want", I responded I would like to get my flu shot. He then handed my a blank form and walked away. I filled out the medical questions and checked of the box with allergies. I handed it back to him and he came by in a loud tone of voice, pointing his finger to the line where it had parent/guardian.

I told him I am 70 years old I don't need my parents to sign it. He again in a loud voice told me sign it here, and initial it here and here. I responded you did not give me those instructions Mr. Pardon. He again in a loud tone told me Just Sign It.! This was when I replied you need to take a step back and look at how you are talking to a consumer. It rude, and unacceptable. I told him I am a RN with a Bachelor degree and I cover nine counties and never have I talked to my consumer in that tone voice, its consumer elder abuse. I am ashamed of you being a PHD with HEB pharmacy you don't have professional skills. He then told me to go sit down.

Associate (his name is Jerry) at register in HEB (Saunders St) Laredo Texas was uncourteous and unprofessional in allowing other customers cutting in line, attending them instead of explaining to such customers that they need to wait for their turn in line. This happened to me Friday Sept 9, 2016. It isn't the first time something like this occurs to me at the pharmacy of this aforementioned HEB and always is the same associate at the register. I am beginning to think that this is a mere case of discrimination, an act of hatred toward my person by this associate, as he allows and permits such practices, instead of stating in a firm and eloquent manner to disruptive customers that there are rules and procedures to be followed while waiting in line to be help by an pharmacy associate. I strongly believe that I am being a victim of discrimination based on my identity as a(n) Hispanic, Spanish speaking individual, age, and gender.

I spoke to Mr. Amado Ayala, Assistant store Director, and he offered to follow up on this case, and I certainly hope that he does and not just tell customers complaining that a follow up is going to take place when in reality it does not happens. I have been a loyal customer of HEB all my life. I fill mine and my family prescriptions at HEB (Saunders St) pharmacy. I purchase my utensils, household cleaning items, and groceries at your store. I am a customer that would like action to be taken regarding this insulting and humiliating incident. This associate by the name of Jerry should be fired or demoted, placed in a different position other than customer service. He is not fit for such a position.

Customer service is not his line of work. He does not cuts it for a customer service position. I am expecting follow up on this incident. If there is no action taken to my satisfaction I shall take this case to Better Business Bureau Agency.

Why doesn't the HEB store in Brenham Texas stock Ocean Spray Cranberry Cherry juice? I've been in three times and the store manager says" I can't order". Really? Do I have to register a complaint with the HEB head offices to get some satisfaction here?

My experience with the store is not my problem, my problem is my experience with your Texas Heritage beef Hot dogs. I made my grandson one for breakfast this morning. I was in a hurry so I heated one up put it on a slice of bread and catchup, since he is only 8 I took a bite off to see if it was to hot, it was hat so I didn't bit it all the way instead I broke it off the rest of the way, only to see this round black piece of something in the center, I pulled it out and it is this thing that looks like a rat turd. I am sending a picture to you if I can download it on here. WHAT IS THIS? I about freaked I almost fed this to my grandson. he went to school no food this morning.sorry the pictures show up on here sideways. I laid it on top of the bread in first photo.I sliced hot dog up to see if anymore, it has black pieces of stuff but nothing like this one thing. I will never give another hot dog to my babies without cutting it up first now.

We shop at heb all the time. My truck was hit in the parking lot on Friday by an associate riding one of those handicap carts. I spoke to Adam about it and nothing ever happened. He never even returned a call. The next day I went into the Store and spoke with a manager named kel again nobody ever got back to me 2 days later I spoke with a manager named Justin third time nobody ever got back to me. Have waited weeks now and still no response. I have called several times and also ask to speak with the store manager Connie she has never even called me back. I am shocked at the treatment we have received. I have not complained any more until now because I am recuperating from a surgery.

This is the second time my husband and I have gone to the HEB on FM1960 and Lake Houston Parkway and were told they did not have the scallops as advertised. They claim they have fresh (not the sale price) as were the frozen. This is total bullshit, why you do not back your sale price is beyond me. Will stop shopping at this HEB and will tell all my friends to do the same after reading the angry reviews against HEB store online.

The new tortilla warmers that are being used in your stores are ruining the tortillas. They are continuing to cook the product causing them to become hard and dry. The tortilla that are being made in the central texas stores are the best around. The warmers are causing them to loose there great quality.

Purchased Heb Mozzarella Sticks and in bright bold letters approx. 8 pcs. in the box. When I am trying to determined how many boxes to purchase I usually look at the pieces in the box. When I open the box there are six pcs in the box. Really not enough for 2 kids. I had this same problem with the frozen wings, the bag said 44 pcs so you can figure out how many bags to purchase. It ended being on 22 pcs in the bag. After my complaint they change the bag, no pc. count on the bag.

I am tired of these big stores thinking they can get away with the advertisement on their package. Either be truthful about products or don't advertise piece count, consumers rely on these counts. I don't want to have to stop purchasing HEB products for label misrepresentation. Thank you. just a little pissed off right because this is not the first time this has happened.

Earlier this afternoon, Oct. 22nd, I filed a complaint concerning the Corp.#570 Pharmacy unable to refill a prescription for Latanoprost Ophthalmic Solution, 0.005%. They said that I had originally received 3 bottles and were charged for that amount when I picked them up. I thought I had not been given more than 1 bottle but had been charged for 3. As it turns out I was given 3 bottles but the two in reserve are required to be under refrigeration until opened. In that this is my first time having to refrigerate drugs, and I am required to take quite a few, I failed to realize I, in fact, had the missing bottles under refrigeration. The Pharmacy Staff was nothing but pleasant and helpful in trying to resolve my situation. As it turns out, I was mistaken and have already extended my apologies here. Please disregard my original complaint.

Went to the HEB 2121 FM 2920 in Houston to get some butter tortillas they never have any I talk to the store manager but it did no good now I have to drive to the WOODLANDS to get some and they have than in a warmer so they are hot all the time why do I have to drive to the Woodland I hope you can do sometime nobody care to help me.

On May 17, 2015, I went into your store #03/263 located at 1628 Central Blvd. Brownsville, TX 78520, at 3:08 PM and cashier Maggie E. was my cashier. My complaint is that I am very good costumer of yours and shop in your store 4 or 5 times a week and I am a couponer. I use your coupons, manufactured coupons and printed coupons and on this day when I was doing my purchase this young lady was rude and did not want to help me out.

My printable coupon was not going through and she just gave it back which I asked her try to try again or to do it manually. She went and asked another co-worker for help, she came back and said if it doesn't scan I can't take it. I asked her to scan again and again until it went through. By this point, she was frustrated and then when another manufactured coupons wouldn't go through she went and asked a lady from accounting why the coupons wouldn't go through. The lady from accounting said it was the incorrect item. I asked her to read the coupon, and she rolled her eyes.

By this point, I asked her to call a manager, Hector was his name, and he said No to my coupon too. They both refused to read the coupon which says any BIC Product. After I paid, I went and spoke to Hector, the manager, and told him, "You all need to be more coupon friendly because you all still get reimbursed for our coupons." I also told him that the cashier is very Rude and has no manners or courtesy to costumers. While talking to Hector, the cashier was in front of me and she still rolled her eyes and nodded her head...

I know you don't need my money or coupons but with employees like her, you will be losing a lot more valuable costumers like me who spend money weekly at your store. All I ask is to be more coupon friendly and have a good attitude toward costumers....

I cannot get the "contact us" to work, so here is what I wanted to say:

I know that HEB is opening a new store on Riley Fuzzell and several of the people from Sawdust have transferred, but the people that are now at the Sawdust store suck. The store appearance has gone down - the friendliness has disappeared - the shelves are not kept stocked and it's a shame. I have visited the Sawdust store since it was opened.

Yesterday, as I entered I noticed the display of Cuties in the bags. As I looked at them, it became apparent that your people DO NOT CARE – I counted 4 bags of these Cuties that had “rotten fruit ” and were there to be sold. Of course, there was no one there to talk to, so I set them aside and left. I did talk to Marvin (I think that was his name) in the meat dept. and told him, but if I had been a first time visitor – I would not be back. Guess I will just have to start visiting the Woodlands store and their “being friendly” sucks also.

You need a secret shopper - you know it’s nice to have some one just say hello while shopping instead of waiting until they are in the check out line --- by then they are so upset they will probably never return anyhow.