Honda Complaints Continued... (Page 3)

I am very disappointed with the so called service I have received from the Honda safety recall. I have called and called with no response. Then finally I received a call today. I have had recalls since December 2015. I have not had one thing fixed. I have requested a car to drive till my car can be fixed. I was informed I can still drive my car, but not to let anyone in the front passenger seat. The witch I talked to today said that Honda would not be responsible for anyone in the front seat.

I feel that Honda should give me a car to drive until they can fix mine. It is not my fault that Honda put a faulty air bag in my car. Does Honda not stand by their cars? I think she needs a lesson in how to talk to someone. I worked at a bank and would have never talked to anyone they way she talked to me. I will never figure out how she every got the job with her people skills. I have to take my husband to the Atlanta VA hospital. I tried to explain that I need help from someone in the front to help me get through the traffic. I think she thought this was a joke. I would like to think that Honda would try to make some things right. I need a car and not an excuse.

While visiting the Honda dealership in Victoria Texas, I was waiting for my car during a routine oil change when I was the recipient of a conversation between two men one a employee named Al who repeatedly dropped the "f" bomb to express his dismay over a pool player who beat him the night before. Luckily, no children were sitting nearby as the place where I waited was the kiddie corner full of coloring books and crayons. I have always had a pretty positive visit here at victory Honda. Today was not one of those days. Suggestion: maybe the sales people who were near me might want to say hello to the people waiting since many of us are repeat Honda customers who will buy a Honda again. Not sure though if it will be in Victoria Texas.

I have a 2004 Honda CRV. I had a recall involving SRS light/seat belts/air bags a year ago. I took car to dealership, Honda of El Cajon, where I purchased the car new. The SRS light continues to come on after being reset. I took the car back to the dealership and now they tell me that the code DTC 21-2 appeared and it will cost $2002.00 for the floor harness. The service representative told me this code happens when the car has been in an accident or if the car has had water damage. My car has not been involved in an accident or has no water damage.

I contacted American Honda Auto Center, I spoke with Jessica, Kendrick, Ed #14739 and Carlo, supervisor, that would not give last name or employee #. Carlo said Honda is not responsible for any vehicle that is out of warranty. He stated that the car is the customers problem after the warranty period. I purchased the Honda because I was told that Honda stands behind their product. I was shown a car with 250,000 miles on it and was told this is what to expect from Honda. I purchase extended warranty I have followed all the service guidelines.

Now I have been told Honda has a part (harness) that is unprotected and can short out safety system of safety belts and air bag deployment. But, I am responsible because the car is older. Honda should be responsible if they did not manufacture this part (harness) to continue to be safe for the life of the car. They should not state that a Honda has a high resale value and is safe.

I had a lease 3 year contract on a 2014 Honda accord. Bought in March 29,2016. Battery died after 14 months of use. First time I brought it to the dealership in Honda Pharr, TX. It was a Saturday and I was waiting for the service manager to come. But a mechanic approached me and open the hood and proceed to inspect it. The mechanic told me that it just need to be charged up. jump start it and ask me to drive it around. I told the mechanic that I believe that the battery is dead but he insisted that it is fine and should be good. I took it home and drive the car around for half an hour. The following morning, the car still would not start. Brought it back to the dealership on a Monday that is 2 days after and again told them what the problem.

The service manager came by and I told him what happen that I bought the car and battery to be inspected and I believe that the battery is dead. And after inspection and testing by another mechanic, they found out that the battery is indeed dead and replaced it with no cost because it was under warranty. Today, July 20th, 2016. I brought the car because my front passenger side tire blow out the day before. The tire is about 2 year of use and my mileage is barely 20,000 miles. I just had my car maintained 2 weeks earlier by a local auto shop and the tires were just check also before I had a blow out. I was brought to the one of the head supervisor. The guy ( Supervisor) told us that the tire was not under warranty because I did not buy the protection plan when I leased the car.

He said if I bought the protection plan which includes windshield and tires for an additional $40 per month on the lease that I would be protected from such. I said I don't need such protection plan when the car is new and the parts are new and should be covered under the warranty. He explains that nothing is free. I believe he was trying to sell me the protection plan. I proceed to tell him, That I was going to lease a 2016 honda civic in January of this year and that they were trying to lease me one for $3,000 deposit, with a $350 monthly payment.

I told him that they should treat people well and insulting me as if I was an uneducated person. I told him that I am a fan of Honda but lately Honda car itself is going under, Products had been lousy. Just look at what is happening here. dead battery at 14 months, blown tire at 2 years. i had Honda since 1996, owned 5 different Honda - a passport, odyssey, civic and 2 Accords. This was my six Honda. - my third accord so too speak. All of them bought in the same dealership.And still being treated like I am a moron. I would not deal with this dealership again. Oh, this supervisor was rude, he slam the door behind me when I left his office.

I bought a CR-V at Balise Honda in West Warwick and I was quoted $24,300 for the car and was told I'd get the KBB for my 2014 Jeep Cherokee which was $17,800. Before I signed my dealer said I was indeed getting what I asked for but come to find out I paid over $26,000 for the car and received $17,200 for my trade. I tried to call and email the manager Peter but he instead had the original sales guy call me and he refused to talk to me unless I came in. I would like some satisfaction from Honda and I don't feel I should be paraded in front of everyone at that dealership. I'll wait for a response.

I purchased a USED HRV 2016 and was charged the full sticker price (less $500) like a new car. This car had been registered and had 197 miles on it but I was sold as new full sticker price. LEGAL? Dealer: Ocean Honda 8442 U S Hwy 19 Port Richey. Fl 34668 I traded a pristine 2014 Honda CRV with only 14,000 miles just like new rugs always covered trunk covered always garaged was in like new condition but was only allowed $16,400. when 3 other dealers had offered $18,000. So I was low balled for sure. They advertise 125% trade in.

A supposedly friend who had sold me the 2014 was the salesman. I didn't realize the wrongful money dealings until I got home. I call the next morning to cancel the deal to be told I could not do that. I went into dealer Ocean Honda to speak to manager and he was very very rude to me screaming "you cannot do anything about the price " HRV's are in demand. The selling point was to have install a Navigation System which I had to fight for for over two weeks to get installed. I have emailed just about everyone at Ocean Honda for help in this sale deal and did not get one response. Basically my question is it Legal to sell used car at New Car price? And not doing the 125% trade in allowance?

Can you help me in this matter I cannot get anywhere with the dealership after several attempts no one will talk to me?

Took Honda to dealer because car would not start after running 30 min. They said it could not be fixed,but never found the problem. I have a car that can't be fixed and no one seems to know what is wrong with it. It's a crv 2001 miles 200,000 miles on it

Brought in My 4 wheeler to have the breaks fixed. That is exactly what I told the desk clerk. They were 2 days fixing it after having an appointment with a month wait. I Went to pick it up 2 days later and noticed they had changed the oil and all the fluids and charged me for it!

At no time did I mention that my 4 wheeler needed that servicing as it had been done late fall 2015, just before storing it for the winter. It is important to note here, that my atv has ALWAYS been Honda serviced, so they would have my service record! So back to my picking up the ATV, I was after hours so I went to the desk and received the detailed bill, which included the oil change, no one there had any idea why this had been done! Seeing as my ATV was outside behind there building with the key left on it, I had no choice but to pay and load it up.

Next morning; I call "Donna" and as soon as she recognized my voice, did not even give me time to say a word, she informed me I had signed the work order, stating that the "oil change" was noted as "Honda special" on the work order, with no numbers or anything to tell the customer what it was. I had chalked it up to being a customer loyalty computer input code of some sort (in hindsight I should of questioned the whole thing).

Long story short, "Donna" would not let me speak and kept cutting me off by saying I had signed the work order. Being the bigger person, I informed her she had single "handedly" just lost not only my patronage, but my little brothers and my parent's as well! My parents and my little brother, all own Honda vehicles; and I was looking into purchasing a Honda CRV from them.

I had a wreck in a Honda Pilot 2012. The airbags did not come out at all & I mean no where in the car. A car pulled out on us & we were hit on side & in front & no airbags came out. We went to our Honda deal that we got the car from & all that they could tell us was there were recalls on the cars. They said that we had brought our car in for oil change & they had fix the recall on it. I just want to know why if they fixed it why did the air bags not come out. I want some answers about this but no one will help me. Please help me I was injured in this wreck.

The purpose of this email is to file a formal complaint against Gwinnett Place Honda and specific employees Albert Thompson and Maury Courtney. On January 16, 2016 I made an appointment at Gwinnett Place Honda located at 3325 Satellite Boulevard, Duluth, GA 30096 for an oil change for my 2013 Honda Civic. I received several phone calls prior to my appointment that day for sales solicitation from Kendyl Brown for a new vehicle. I was even contacted back in December at my job. I did not give my direct number so the operator had to look me up and put them through. I asked to never be called at work again for a sales solicitation. My work number is for business purposes and emergencies only if I can’t be reached on my cell phone.

While in the waiting room I was approached by Albert Thompson and Maury Courtney. At that time I was six months pregnant. I explained that I am expecting a baby and not in the market for a new vehicle. I explained that my credit had probably dropped, I hadn’t paid my car payment for the month of January and I also don’t have a down payment. I was very doubtful I would be approved for a new vehicle. Even with this information they still insisted on showing me a new vehicle and running the numbers. I was told that it wouldn’t take that long.

When the first hour went by I inquired about my vehicle and if the oil change was complete. I’m not a new customer so it actually shouldn’t have taken long at all. This is my 3 Honda in 4 years. I purchased my 2012 Honda from Curry Paul Honda; traded in for my 2013 which I purchased from Gwinnett Place Honda and I traded in my 2013 Honda Civic for a 2016 Honda Civic again with Gwinnett Place Honda. My 2013 Civic was 3 years old with less than 30,000 miles on it.

My first experience with this dealership was great but this last time it was horrible. My boyfriend and I spent almost 6 hours in the waiting area. As I stated I’m not a new customer so I’m not sure if they were building me a new car or what the reason was for the long wait, later on however it became clear. I was ready to leave after 2 hrs. I kept being told that they’re really busy today; they just started a new system. I was feeling sick and hungry, sitting for almost 6 hours while 6 months pregnant had taken its toll. Even if I wasn’t pregnant being kept waiting for 6 hours is unacceptable. I let them know that I was leaving. All of sudden I’m asked to go into Albert's office to sign my contracts. He said I know you’re really tired so let’s go ahead and get everything signed. We went back and forth on the monthly payments again I told him that I am not in the market for a new vehicle. My current payments are manageable and I don’t want them increasing.

The increase ended up being $92. The monthly payments is all that we went over. Albert told me that everything else would be the same. He did not disclose the interest until after the contracts were signed. I immediately began to complain. I told him everything is not the same my previous interest rate for my 2013 Civic was 4.09. The interest rate for my 2016 is 6.54. I told him had this information should have been disclosed to me while we were discussing my payments had it been I wouldn’t have signed these contracts, which is why he deliberately did not tell me until after the fact.

This alone is enough to make a contract null and void. He showed me a rate chart again this is after I signed the contracts because I was told everything other than my payments would be the same. This is when it became clear why I was deliberately kept there for almost 6 hours while 6 months pregnant it was so my capacity could be diminished and Albert could get me to sign contracts without having all of the information disclosed to me that’s unethical, immoral, its misrepresentation, its fraud, most importantly it’s illegal. When he said everything else was the same that was a flat out lie.

The extended Service Contract went from $1600 to $1800; my gap insurance went from $400 to $750 this information wasn’t disclosed to me at all. I found this out after I got home and looked closer at my contracts. After a 6 hour wait there was such a rush to sign my contracts so much of a rush that I not shown how to use the main features on my car. The first time I went to get gas I didn’t know how to open my gas tank. On my 2013 there was a button the inside of my car that pushed that opened the gas tank. My car has an accessory mode I found that out by accident. I still don’t fully know how to turn on the car without turning the engine on completely. Gwinnett Place Honda has failed me as a customer due to the actions of Albert and Maury.

If the things I mentioned above is not enough there’s more. I began receiving calls the following week. I don’t answer number that I don’t know so Albert sent me a text message asking me to come back in a resign my contracts because my name was misspelled. After being there for almost six hours my name is misspelled on the contracts. I arranged to go on January 28th to resign the contracts. While I’m there I mention my dissatisfaction of the interest rate again he brushes it off. The new contracts still had the date of the 16th on it but shouldn’t it have had the 28th? I did take possession of the vehicle on the January 16th but those contracts weren’t processed because my name was misspelled the ones from the 28th were. At this point I’ve already made up in my mind that I was never doing with this dealership again. I do not appreciate being taken advantage of just so a sale can be made.

I hadn’t made the decision to make a formal complaint until the last incident. I came back February 20th to have my windows tinted. While I waited I asked to speak to a finance manager about canceling my gap insurance for my 2013. I had received my letter and it instructed me to do so also I did the same process with my 2013. The finance manager said it would be better if I brought in my payoff letter otherwise the process would take longer. I came back the next day with my letter. The finance manager that came out this time was Albert. He said that my gap insurance was transferred. I asked transferred where and why? He says don’t worry about it you’re all taken care of. For me that was the very last straw. I was not asked and nor did I authorize him or anyone to transfer my gap insurance. Transfer it where for what? I’m purchasing a new vehicle and therefore new gap insurance, $750 worth to be exact. It was not his decision to allocate my money therefore he stole my money.

My 2013 was under 30,000 miles. The first thing that needs to happen is for me to be refunded the money from my gap insurance. This needs to happen immediately. As for the misrepresentation, fraud, and failure to disclose information all done while my capacity was diminished are grounds for making a contract null and void. As I just stated I want to cancel the gap insurance from my 2013 and my refund issued to me immediately. I want my contract renegotiated. I have decided to consult with a lawyer. I am seeking damages. I am currently 8 months pregnant this situation has put a lot of emotional stress and strain on me. In the midst of getting ready for the birth of my first child, working full time, and taking MBA classes I had to find the time to file this complaint.

I purchased new in 1999 a Honda Passport. I have approximately 120,000 miles on this car and have kept it in good condition (in garage-serviced etc) and expecting another 100,000 miles. Well i was just informed that the frame has rusted through and one strut broke through the frame and car is not safe to drive. My contact with a frame dealer says that the frame is no longer available and can not be replaced. So the car must be junked.

I am asking what will Honda do. My daughter had a Ford Windstar that did the same thing and Ford paid her over $3000.00 and took car back and my brother had a toyota truck with rust problems and that paid him several thousand dollars and the frame was okay and he was able to keep truck and drive it several more years. Would you pleas email me. I am a loyal customer and I also have a Honda and did own a Honda Civic in past.

The Dealership name Berkeley Honda, at CA, They also sell use car, the Berkeley Honda sold me a repaired Mini cooper, after 6 months, the car started has problem. I have spent almost $3000 to fix the car within 2 years. I call in to ask for help, but the irresponsible people there try to ignore me. I can't never trust the dealership for any Honda again.

I bought a Dreamjuga Honda bike from garai honda, krishnanagar, nadia, West Bengal on 29/7/14. But after completing 5th service I got 40-45/km mileage. I gave complaints many times to the corporate office and service centre. But they can't solve my problem. Really Honda? If you cannot solve my problem please change my bike. Otherwise I think I will go a different way next time I purchase a bike, and it will be not be a Honda.

The rating above depends on what year. Previously I would always have rated Honda a 5 star now since 2012 I would rate it a 1 star. The reason for the difference is in cold weather starting, the previous bike was a Foreman 450 now I tried a Rincon 680 and I would gladly go back to the 450. It was dependable and I never walked in 14000 kms. Now you cannot ride without walking unless the bike is in a heated garage when started and do NOT turn it off outside in -20 degrees Celcius for more than 2 hours or you walk, when ready you than push or pull it inside change the spark plug and your back on the road.

Will probably never buy another Honda unless we get some service that will solve the issue. Seems to be a lot of suggestions out their about how to start but so far none of them work consistently. Honda please go back to the drawing board, dependability used to be your Name.

My Honda car is having problems with the Bluetooth. It's about an hour drive from my home town. I took my new (used) car to be fixed. I've gone twice with the same mechanic. He is a very practical and nice man. I really don't know him but the problem was this morning upon an appointment for some dialysis w/ the phone and hook up, situation. After trying to get my information downloaded onto my computer last night for an hour, I finally gave up since, Brandon said I could just sit w/ the service man when he did the check using my phone. Little did I know I would be shocked at a personnel problem when I was observing.

I was in the passenger seat when I hear a woman holler something outside to someone else. Then she came in the service area to glare at me then give the man who was working on a hug that was very inappropriate. Apparently it was her birthday and she wanted to show off to everyone. I was disappointed that the man gave the hug and no one seemed to be offended. This wasn't a usual friend hug. I suppose there wasn't anyone else around. I thought there would be cameras but obviously not. This is why I'm glad I chose not to leave my phone alone. These people have no control or care of others. I didn't get an apology from the man and the woman seemed to be proud of the rudeness, unkindness, or consideration for her job, or his. This is why I was told, I suppose that the Honda dealers in El Paso are not only a better choice to buy a car but more professional.

I'm sorry to have to bring this to your attention but if a child was in the car I would have gone right to the manager. I was a teacher. These things aren't considered in the building. Self control was a matter of discipline.

In August we bought a new pilot from Santa Margarita Honda.About two weeks later we started having intermittent transmission problems between first and second gear. There is a huge jolt in the car. If we pull over and restart the car this seems to cure the problem. We took the car in a couple times but the dealer says there's nothing they can do until a light comes on. Last week a light came on but they said they checked the transmission fluid and there were no shavings so they refilled the fluid and thats all the book called for.

We paid for a brand new 2016 Honda Pilot and my wife is scared to death to drive it. Basically there telling us to drive it tell it breaks. Which could put my wife in a dangerous situation if it happens on the freeway or She gets stranded out of town some place. were afraid to use it to go on vacation. Can anybody at Honda help or is this just the way things are done at Honda? We've had two other Hondas and loved them.

I financed a 2008 red Honda EX 1.8 I-Vtec 5-speed manual Transmission from dealer town 7/12/2015 I have been back seven times to have the the dealer fix the car but he has not fix the car I filed a report with B.B.B they send me a response and he has said that he would fix the car if I wanted to that's all I ever wanted so I said yes but still no response from the Honda dealer. I'm paying $200 a month for the car note and $309 for insurance I also have to drive 108 miles from home to work five times a week filling up my gas tank 3 times a week.

Since 1996, we had used 13 different Honda models. Presently, our company has 7 Honda. We have one 2012 Honda Insight that developed engine problem in April (mileage 188 000 km). We sent to Honda dealer in Penang, Kah Motor. It took them 3 months to send us quotation. The engine needs overall. We asked them the root cause, but they could not. Then we complained to Honda Malaysia. Equally hopeless, after several telephone calls from Ms Fai, then all gone quiet and calls unanswered! We want to know the cause for the engine breakdown that requires engine overhaul (only 3 year old car) and after overhaul, can they give warranty! We asked Ms Fai if there were any other companies in Malaysia having more Hondas than our company and she said no. Is this the way treat the largest customer in Malaysia! We can assure Honda that our next batch of cars (6 in 2016) will NOT be Hond.

Purchased in 4/2015 a new Honda CRV 2014 model with navigation system. Asked salesman if navigation system would self update were told yes it would which proved to be not true. The navigation system appears to be 2 to 3 years behind . We have complained to Honda several times and have been told that the system has the latest update. There is no way this could be true since my iPhone and the cars system do not display the same images at any given time. Now it will cost us $$ to update the latest update that Honda has told us we have. The navigation system was one of the main reasons we purchased this vehicle I guess we should have bought it 3years ago. Very disappointed with Honda as this is the 3 CRV we have purchased and they don't seem care one bit about this problem.

I just bought my Honda Accord 2.0 dated 04/14. After drive for few thousand km I already found alightment problems, so I go back to the center to check it out. They try to do an alignment and balancing for me. After some time the issue come back again. So I go to nearest Goodyear dealer shop and they do the same thing for me.

After few week come again then I go back to the Honda service center. They do the same thing for me also. Until this April 15, I refer to my friend then they recommend me go to other Honda dealer. When I send my car to other Honda dealer, they apply for full body checking. I do mentioned to them my issue.

When the technician checking my car absorber found that the car alignment lug nut does not tighten up properly so my car tires wore out seriously. So I go back to my previous service center queries them about the incident. Unfortunately, looks like they won't accept my explanation and said Honda warranty does not cover for wear and tear product.

I am writing about the sun visor on my Honda Civic 2011 sedan. I have been having problems with both the driver and passenger visors. This seems to happen when the weather get hot or cold. The sun visor sticks and does not want to move. The passenger side got replaced and the driver's side gives me problems on and off.

Finally, the visor broke and is just hanging there. It does not go up or down. It bothers me when I drive as it is in my way. I had a similar problem with my 2008 civic too, visors got replaced 3 times. Why hasn't this problem been fixed? I called dealer and they want about $130.00 for 1 visor and don't know if that includes labor. Seems to me that the visors on the Honda civics are cheap because they keep breaking. I read there was a lawsuit for the defective visors. What happened?

I just recently purchased my first Honda. I bought a 2011 CRV it is four years old and has 20,000 miles. I took it for its first oil change, pulled into the garage, but could not start it to pull it back out. I ended up having it towed to the dealership where they told me that the starter had gone out. Of course this is not covered by the warranty and cost me close to $800 for the repair after only owning the vehicle for not even two months. I chose this vehicle after researching my options. It Had very good ratings and the ranked top in its class for just about everything. However if I have to pay to replace parts already with only having 20,000 miles I definitely have my concerns for the future.

On march 27th my family and I were coming home from rock creek b.c. at 2:00 p.m. I was doing 90-100 kpm approaching a 50kmp zone, when the rear end of my car slid. my husband asked what happened and I didn't know. going down the driveway at our house the car came to a grinding halt. getting out of the car there is my rear right tire on an angle. in a panic because I need my car every day I phoned my mechanic that I use in rock creek and he came over and told me that the rear lower case had sheared in half. in all his years he had never seen anything like this. I went to my Honda dealership and told me that I have to pay for a tow to have it taken in. I asked why since my mechanic had looked at it and I'm sure he knows what he's doing.he has worked on the car since I purchased it.

I was told to phone customer service toll free and I did call them and spoke to eric on march 30th. my question is why do men always make women feel like they are stupid when dealing anything with a car. If I was a man the conversation would of been totally different. I have 3 Honda civic's a 2002, 2010 that is now broken and casing me great pains and a 2015. My problem car is the 2010. As far as I'm concerned that part of the car should of never have sheared off, and you as a company are very fortunate that I did not have a serious accident because trust me I would be hiring a lawyer and suing your company. Customer service toll free from Honda not exactly the greatest service. so let me hear your side of the story.

I had my oil changed and had to wait far beyond the given time from Performance Honda. My car was outside but the bill toke over 10 minutes to get into the cashier, and that is we went to the cashier and questioned her. There no reason that we couldn't of been told about our car. I needed to get home to take a shot and would never of had my car done if I could not of been home in tie. Also this is not the first time I have had a problem. One time I asked to have my car washed and it was nor done. Today I asked about my gas door and was told it would cost $49.99 to have them look at .This price is unreal!! I can home it spray lubricant on it and it woks better now then when I first bought the car. I love my car, however the service stinks. my the way the price for the 30,000mile tune up is also unreal. I had it done somewhere else ( a reliable car service station) for half of what Performance wanted to charge me. I left them know and never even received a phone call back.