Contact Honda Corporate

Car break down, the car had been pushed to a repair shop I was near. Found our started went out. Called Honda dealership apparently got a central service number. Asked about my insurance told had to bring the car to the dealership for them to check on coverage if that s what was wrong. Never was I told that Alignment Specialty could call for authorization. Being that I have a leg broken, concerned about not making it to dealership and not being able to walk far, I told them to fix it. Bill $690.00 which I did expect. But after the fact was I told by insurance company that Alignment could have called. But it was to late to help.
Untop of thousands of medical bills I know had this. I feel I was totally mislead and had to pay that money out of my own pocket. This car had less them 25000 miles I had to replace a battery, and 4 new tires and with 48,000 a new starter. Hate to say this my KIA ran better. I know there is not much you can do but feel I should not have to pay the entire bill by myself.

My wife and I are in the process of getting a divorce. During this process, my wife went to the Della Honda dealership in Plattsburgh, NY and to trade in a vehicle which had my name on it as well as hers. The salesperson, Leisa Hamilton, tried to take the car in on trade without notifying me and even called the DMV to try and get a title with my name not on it. Not only is this illegal but it is a poor way to do business.

I am writing this to let you know you have a serious discrimination issue at your Honda Troy Dealership in Michigan. This is the second time now that I have had a serious issue with the way I was treated there. I will not only never go back there and drive 40 miles out of my way not to, but I will also strongly advise my female friends who have Hondas not to go there as well.

At 11:00 am today I brought my 2018 Honda Civic in and a manager I have dealt with many times, who never acknowledges he knows me, approached me. Never asking how I was, he immediately started questioning me condescendingly. I had already brought my car to Cass Collision and they gave me a print out of exactly what was wrong with the car. I showed him the printout and he stated that the sensor they were eluding to did not exist. This is exactly why I hate bringing my car there. They speak down to me and question everything I say. Last time I brought my car there the running lights were out and the salesman tried to say... "see there's nothing wrong with the lights..."(as he pushed on the breaks). I had to say..."turn the lights on." That last time I told him specifically that I was in a hurry and when he still took forever I came out to find him standing there chatting casually to the other mechanics. Nothing was done to resolve the issue that day. I just wasted 2 hours of my day there. I called and complained over the phone and the manager I spoke with said he would see what he could do and I never received a call back. That is why I am complaining to you now.

Today, not only did he at first state that the sensor named in the printout (including all the necessary information about the specific sensor and all the calibration measurements) did not exist, he also asked me... "well who's going to pay for it?" This infuriated me! I am a young girl and was, admittingly, looking very disheveled because I had to run out the door this morning to pick up my car and bring it there. It was made VERY CLEAR to me at that point that, not only were they speaking to me condescendingly because I am a female, he also was insulting me because he thinks I have no money and I'm trying to get the work done for free!

I do not expect a phone call or email, but I do strongly suggest that you advise management to not be so obvious if they are going to discriminate against females in the future. They treat me like I'm supposed to know exactly what is wrong with the car when I bring it there, and then when I say what I think is wrong, they react like I'm a totally crazy idiot. And to top it all off, when he stormed away and another manager had to step in to take over, he started complaining about me to another employee right in front of a glass window. They were both rolling their eyes RIGHT IN FRONT OF ME! And who's the dumb one??

I hope you take this complaint very seriously. This issue needs to be addressed before another woman comes in and has to be treated this way.

Thank you for your time.

On June 1st I took my Honda to the dealership in Langley which is on #10 Hwy, I usually use this dealership for my oil changes and updates etc. I took my car there because I had a tire going flat. After two hours they managed to find the time to look at the tire, by the way this tire was fixed by them a year ago which was also going flat. They looked at the tire and had the nerve to tell me that it had a nail or puncture in the same spot as before and therefore was NOT repairable. I told them if they thought I was stupid enough to believe that garbage they were dreaming. They had the nerve to say oh you need two new tires and we will sell you two new tires for 400 dollars plus. I told them I was not buying tires from them at 400 for two lousy tires. I told them to put the spare on that I would decide later what to do about tires. They kept my old tire. I went to Kal tire and they wanted me to bring them the old tire so they could look at it, they also did not believe the story that Honda told me. I called Honda and told them I was coming to pick up my old tire and they said it was gone. At no time was I shown any kind of customer service by that dealership and consequentially I will never be going back there to have anything done to my car. I will take my car to other places for oil changes etc. They say they do the customer a service by cleaning the customers car, the so called cleaning they do a child could do better. I am very disappointed in the service that I have been receiving from that company. I will go to Walmart to buy tires or Kal tire or Canadian Tire. My phone number is 604-576-7597 and my car is Honda 4 door Civic vin number 2HGFA16546H000752. I feel this dealership is only concern is screwing the customer especially women.

please refer to complaint number as #1549249
I need to know why my check for $1228.13 is going to Horsham Pennsylvania.

I was told by your dept at 877-671-7916 to mail my check to Honda finance service to 2080 Cabot Blvd W, Langhorne, Pa. Now I am told they have moved. This needs to be straightened out with in the hour or I will take further drastic steps

Hello, On Memorial day, May 27, 2019 I went to Honda of Annapolis inquiring about leasing an Accord. I had a 2016 Mazda 6 trade-in. After looking at several cars we finally came to one that I wanted. I figured out that with my trade-in and 3000.00 which came to 15,000.00 the residual value should be about 8 to 9 thousand. I asked the salesman and he said that should be about right so I agreed. The car was prepped and my tags removed . I then went to the finance dept but they were having computer problems so I was told that I would have to come back to sign the paperwork. On Tuedsay I turned in my tags and notified my insurance company of the changes. I contacted the dealership

On Friday, 5/31/19 I was told to come in to sign the paperwork which I did. The finance guy did not go over anything and requested that I sign that it was all standard. I was stupid as I did sign without reading it.and also took out the extra insurance for wear and tear. When I got home and read the lease I was shocked that the residual value should I purchase it at the end of 3 years would be over 16,000. If I knew this I would have considered an outright purchase.

I know I cannot get out of the lease but I feel that I was not completely informed about how leases work. At least I can cancel the wear and tear option for which they charged me 533.00.

This is no way to do business. At least a 24 hour cancellation should be granted. I am so disappointed in Honda practices

On our 2018 honda odessey EX-L, our 9 speed transmission will not shift into 9th gear automatically at highway speeds above 65 MPH. It will shift into 9th gear at approx. 50-55, then go back to 8th gear when reaching speeds above 65. If we touch right hand paddle shifter, even though in automatic mode, then will go into 9th gear. When going up a hill or slight grade, its normal for it to downshift to 8th gear, but then when letting up on throttle and going down hill, will stay in 8th gear until touching the right hand paddle shifter again to go into 9th gear. Been to dealer two times, and they cannot solve the problem. The vehicle is 14 months old, has over 23,000 miles on it, and this problem has existed since it was new. Would appreciate some kind of answer.

I purchased this vehicle in 2015 and was 100% satisfied when a surging problem developed after about six months. A solution was not readily available at the time and after a few months Honda came out with new software for the car and ever since my gas mileage went down 10-15% in warm weather and 20-25% in cold weather. I have only taken my car to Tiffany Springs Honda in Kansas City, MO for service and help on this problem and have not received any satisfaction. Of course, my cars has over 35,000 miles on it now and every time I have oil changed, I've asked them to check the software to see if anything can be done to solve this terrible mileage. They have refused to put in on the computer for a check and I am very dissatisfied with Tiffany Springs.
I may or may not purchase another Honda in the future because even a call to Honda corporation has not given me any resolve either. I and my family have have owned five Honda cars (new and used) since 2001. I hope someone will have the decency to email back or call my cell phone to help me with this problem. If there is anything you need to know from me as a VIN number or something, please let me know.

Respectfully Yours,
email: wml.rehm@gmail.com
Cell number: 816-271-3733 Home 816-324-4939

William Rehm

I purchase a used car at your West Mifflin PA dealership. my salesman Dominick Infante had made me an agreement to buy the cargo net and when the time came he would only pay for half and when I told him that I will report him he said to me: go ahead they love me here you Bitch. shame on you Honda that you would have a person like this treat your customers like this. he needs to be fired for this kind of behavior.
Frances Heffler 412-714-8394

I was sold a used 2013 Honda CRV in 2016 that was in 2 accidents and the dealer said it had none and showed me a Carfax with no accidents. I believe they fabricated the Carfax to show there were no accidents, but I went looking at Toyota's and because I wasn't the original owner of my car they ran a Carfax and that's how I found out about the accidents. It in turn brought down my trade in value. I've always been a Honda owner, but this made me so angry that I traded it for the Toyota and ended up leasing it, now stuck with that for 2 more years, and because I went to a lease, I won't be able to afford to buy a Honda. That dealer sure gave me a raw deal. Very disappointed and the worst experience I've ever had at a Honda dealer.

On 2/15/19 I purchased a 2016 Honda 700 CTX DCT ABS from Lifestyles Honda in Mount Vernon WA. The bike is a leftover and needed assembly before pickup.Upon taking delivery I noticed the the tool kit described on page 63 of the PDF download was missing as was the Document Bag described on page 45.I contacted Sales associate Kurt Deaton and was assured these items would be provided..Several phone calls later no results!The disappointing thing is the dealer made no effrt to contact me and let me know the status of this issue.On4/12/19 I called and was told the issue was resolved.Upon picking up the missing items the tool kit consisted of one slotted screwdriver,a fuse puller and a helmet wire.Hardly the tool kit described on page 63.An owners manual was provided however no document bag as on page 45.I feel these items are needed for safe and proper riding.while the bike itself is the finest and most amazing bike on the market, customer service has been the worst I have ever encountered.I trust You will reslve this issue so I can continue to enjoy this amazing motorcycle. Thank You for your assistance in resolving this issue. Louis Rose 360-540-0392

i have a honda jazz 67 plate after a week i notice a lot of stone chips on the i never had so many then i rubed a small scratch and the paint came off i took car bk and they had it put right i told them the paint must be verry thin now i have rust on the edge of both bk doors i have been bk to the honda garage ask if could check how thick the paint is they said they will get in touch with head office i wont some answers i no its not the garage fault were i brought car but im not happy it cost alot of money is there any way they would exchange me

I have a 2018 Honda CRV. At about 13,000 miles it developed an annoying noise. I took it to King Honda in Auburn AL where I purchased it. I was told it was a problem with a rear tire. There happened to be a Honda rep on site at that time. He told the service department that it appeared to be premature tire where. He instructed them to do an alignment on the vehicle at no cost to me.There was an alignment adjustment made on the vehicle. The service department has told me several times that they will get with the Honda service rep the next time he is in. I know that he has been told about this and I have spoken with the dealer’s service department several times about the tire. I was told that I should drive on until it needs to be replaced. I cannot believe I was told to continue to travel with a tire that is possibly unsafe and extremely irritating to me and any passengers. That’s not at all fair to me. I believe the tire should be replaced either by the dealer or by Honda. I am very disappointed with King Honda and will not return there for any further service.
I look forward to your reply
William Holland

On March 14, 2019 I went to Curry Honda in Chicopee, Maas because I had a draw on the battery. My mechanic determined that when fuse 23 was removed the draw went away. After their diagnostic they determined that the problem was caused by an aftermarket remote starter. I picked the car up on March 15th. They indicated that now the airbag light was on. I thought it wasn't a big deal until I contacted by mechanic and he advised that the vehicle would not pass inspection. On March 18th I called Curry and set up an appointment for March 19th to see if they could figure out what caused the issue. Today, March 19th after they again did a diagnostic they now state there are many fault indicators ( see attached ) and the cost to repair would be about $ 1000 dollars. The airbag light was not on when I brought the car in but only came on after they worked on it. They say it was just a coincidence and what they did had no effect on what happened causing the light to go on. I don't believe in coincidences and believe that Curry did something to cause the problems. I would expect the car to be returned in the way it was brought in after the draw was fixed. I hope you agree and trust that this matter can be resolved. Documents attached.

Michael R. Clayton

I took my car in for an oil and filter change and when associate came to me with paperwork he stated that I had a bad battery. I was very surprised because I had them install a new 100 month battery less than 4 years ago. My car has always been garaged since I bought it new so it has not been exposed to extreme cold weather. when I asked about a battery they were only willing to pro rate it and give me $6.00 off a new one. I feel that since the battery did not last even half of the life expectancy that they should have installed one at no charge. Thank you in advance for your attention to this important matter. Brenda Williams

From the first day we took ownership, our 2018 Odyssey shifted gears improperly. In the lower speeds, which is mandatory in our town the van stuttered, made strange noises and never shifted smoothly at speeds between 23-28 miles per hour. Our town has a 25 mph speed limit. It felt as if we were riding with a student driver that was just learning to drive a stick shift. We took it back to our dealer numerous times. On 3 different occasions they kept it for several days, each time, and each time returned it to us claiming there wasn't a problem. We purchased 5 Odyssey's since 2003 and with the exception of the 2018 had been happy with your product. Today with only 34.000 miles on the 2018 Odyssey, we traded it in on a Mercedes Metris. It's unfortunate that our dealer, Classic Honda in Orlando, FL was unable to deliver the necessary repairs to correct the transmission problems although they claim they had contacted the Honda engineers in California. It is unfortunate that our faith in the Honda Motor Company has been destroyed. Our 2003 CR-V runs well and delivers dependable service. It continues to be used as our tow vehicle. I will not recommend another Honda vehicle to any friend.

I would give the vehicle a 5 star, I love besides this problem I'm having with the A/C the day I purchased it. I purchased the vehicle in July of 2018. I brought the car back to the dealership within 3 weeks complaining that the air vent on the drivers side is blowing very hot air with the A/C on. It blows nice and cool air when it is at low, but if you put it up to 61 or 62, it feels like the heat is on about 80 degrees. THE 1st time I took it there they told me they felt nothing. The 2nd time they put a little machine over the vent and it read 92 degrees, while the A/C was on at 63 degrees. He said that was not normal. They kept my car for 4 days and said it was fixed. Nothing was fixed!!!! Brought it back for a 4th time and the they said it was the A/C compressor. I was without my car for just about 2 weeks. It is still not a bit better. Tonight while driving home from my bowling league at 10pm, the A/C was blowing hot air at 60 degrees. I have never had a car with this problem before, the air should still be very cool up to about 67-68 degrees. I have been without my car for almost a month and nothing has been accomplished yet. I have also wasted many hours of my time back and forth to the dealership, along with being on the phone for hours. I have tried 4 times already to get this fixed. I have not been treated very nice. It is not my fault that the car is defective. I need to have this fixed and me compensated in some way. I have purchased several Hondas throughout the years. The vehicles have been good to me. Please take car of this problem. I spent a lot of money on this car and it should not have this problem or any problems for that matter. The VIN # is JHMFC1F92JX006757.

My wife’s 2007 Honda Civic hybrid is the only car we have and it’s having hesitation problem, it’s causing problems wit the engine and is getting worst. I have no money to fix it. We have jobs but soon will have no way back and forth.

I took my car into Rensselaer Honda, located at 770 Hoosick Road, Troy, NY, 12180 on December 16, 2018. From that day, I had not received a phone call; I had to take the initiative to call them to find out what was wrong with my car. I was told that I needed an ignition lock assembly and that it would take 1 month before the part came in. After 1 month went by, I contacted Rensselaer Honda because I had not heard back from them. Rensselaer Honda then told me that the part still had not come in and that "maybe" by mid-February 2019, it would be here. I contacted Rensselaer Honda on February 18, 2019, and was told the part was not in and they didn't know when the part would be in. I had contacted American Honda on Friday, February 15, 2019 and was given case number 09353344, and my caseworker's name was Maria. I hadn't spoke to Maria on February 15, 2019, however, called back on Monday, February 20, 2019 and spoke with Maria. Maria was very nice and informed me that she would be contacting Rensselaer Honda to get the part number and tracking number for the date of arrival for the part. I contacted Rensselaer Honda again on February 19, 2019, regarding the part and I was informed they were working on my car and that the part came in (FedEx) on February 19, 2019. My question is, why did it take so long for the part to come in? Every time I called them, Rensselaer Honda kept telling me they didn't know. However, when I called the corporate office, all of sudden the part came in......AFTER 2 MONTHS. I asked if I could get a rental car and I was told no because my car was not under warranty. Because of the long time of the part to come in, and being that I purchased 2 cars from this dealership in the past, had work done to my car from this dealership, I would have thought I would have been treated better. I do love Honda's, however, I will NEVER purchase another car from Rensselaer Honda again. I was treated terribly.

A great bike but the FEMALE MANAGER OF THIS DEALERSHIP (PHUKET NUMSANG CO;LTD, HAYAK CHALONG BRANCH, THAILAND) NEEDS A GOOD TALKING TO....RUDE....UNCOOPERATIVE AND GENERALLY NOT THE KIND OF PERSON THAT SHOULD BE IN CHARGE OF A HONDA DEALERSHIP....LOUSY.
SO MUCH SO THAT I AM THINKING OF TAKING MY NEW MOTORBIKE ELSEWHERE FOR SERVICE....SINCERELY UNHAPPY CUSTOMER.

Scheduled oil change & tire rotation ($44.95) at Fowler Honda of Norman, OK on 01/29/2019. I was contacted by service advisor, Joey Colvin at 9:09 a.m. that my vehicle needed the following work done 'requiring immediate attention' : 4 new tires (front tires rating 3 and back tires rating 5), a new cabin filter, fuel induction and injection service, and engine air filter replacement at a cost of $1,276.38. I told Joey that FOWLER replaced two of the vehicle's tires 12/16/217 and they had only 18,807 miles on them (they were rotated & the alignment checked per manufacturer recommendations). Also, the cabin filter was replaced by Firestone 09/14/2018 so the filter was still clean, not needing to be replaced. Joey stated he would send me a picture of the filter (which he never did) and talk to his supervisor. Joey called me back at 9:29 a.m. stating that Firestone used a charcoal filter and that the filter just 'looked dirty' at first, since Honda uses a white filter. So, the filter was clean. Also, the tire ratings changed-front tires now 5 and rear tires now 7, since I told Joey that two of the tires were new and replaced by FOWLER HONDA! When I arrived at the service department, I checked the air in the vehicle's tires, obviously not trusting the technician. Tire pressure should be 33 psi. Each tire displayed different readings-35psi, 31psi, 32psi, 30psi. I made sure all 4 tires were at 33 psi BEFORE I took the vehicle in to be serviced, because of the same issue at another time. I told Joey this happened the last time I brought the vehicle in. Two tires were 27psi and two tires were 29psi. at that time. I told Joey I would now have to leave and air up the tires properly. He never offered to take care of the issue while I was there. Joey stated the technician, Nicholas Alexander, was 'written up'. Why is a service advisor discussing a disciplinary action about an employee, to a customer? Where was management? All I received from Joey was, 'I'm sorry.' Fowler Honda attempted to steal over a thousand dollars from me and they are 'sorry'? Had I not kept accurate service records on my vehicle, Joey, Nicholas, and Fowler Honda would have made a nice gross profit. I have been in management over 40 years supervising hundreds of employees. Stealing results in termination under our company policies and procedures. By the way, I had another issue with Joey in 2015 that he was dishonest about....I let that one go by....not this one. I was going to discuss buying a 2019 CRV from Byron at Fowler, since he sold us our 2015 model. Now, honesty of this dealership is in question. I will observe how management handles Joey and Nicholas before I decide to buy from Fowler Honda. I will see if customer relations are important to this company.

I was verbally abused on two occasions by the general manager Sudip Gupta and sales associate Mr. Kal. I was distraught with the altercation. On 01/19/2019 morning I chatted with a live representative Mrs. Tiara M. We discussed about the offer of trading in my 2005 manual Audi and the preferences of what I was seeking for in a vehicle. She later on sent me a photo of a 2019 Honda Pilot EX-L AWD W/Navi & RES and it matched my exact preference of what I needed. I loved what I saw. Mrs. Tiara then made arrangements with the Honda of Owings Mills as far as transportation and sales options. I was later contacted by Mr. Kal and we arranged he would come pick me up at 12 noon. When we arrived at the dealership Mr. Kal gave me an offer on the value on my vehicle. Which was $100-$800. At that moment I asked him to excuse me so I can consult with my co worker. I got back on the phone and told Mr. Charles what he offered me. I was advised that was a horrible offer and not to take it. I told Mr. Kal I wasn't taking that offer and that wasn't accurate and I requested him to take me home. He lashed out, threw a pen and said " I am not fucking taking you home. You better get the fuck up and find your way home cause I am not fucking doing it." He then started rocking on his chair staring at me. Then he stood up and started pacing he room. An associate that I was talking to heard it all. I got up of the chair and went to walk out. I turned back around and I asked " Where is your supervisor?" Mr. Kal deceived me and told me another co worker was his supervisor. When I asked the gentleman was he Mr. Kal's supervisor he told me "he wasn't." Then I turned back and told Mr. Kal " that isn't your supervisor." He said " Everyone is my fucking supervisor at this point." I turned back around and asked the co worker where Mr. Kal supervisor was and he pointed him out. Apparently he was standing there the whole time and saw the whole thing and heard the whole thing. I then tried to explain to Mr. Ozi what Mr. Kal did and he disregarded everything. He asked me to have a seat so he can locate a shuttle for me to return me home. As I was sitting there most of the male employees where sitting beside me giggling and laughing with Mr. Kal and discussing the matter very loudly for me to hear and humiliate me while I was sitting there waiting for Mr. Ozi to find me a shuttle. The co worker that was previously lied by Mr. Kal that he was his supervisor walked over while the whole thing was happening and introduced himself as Mr. Keen Thompson and told me he would take me home. Mr. Thompson asked me to follow him so he can seat me in the car. He went back in the building to get the tags and get the vehicle situated. I was embarrassed, humiliated, i felt like trash, disrespected, degraded, sad, heart broken, disgusted, like i meant nothing basically. Mr. Thompson gave me his business card as a point of contact to renegotiate the sale. Later on that day I went on Google an wrote a review and described my experience that I had with Honda of Owings Mills. As an attempt to rectify the altercation and the reputation of the establishment. I was contacted by Mr. Keen Thompson due to ownership being aware of my situation. I was picked up by Mr. Thompson at 10 am as planned. We arrived at the dealership to renegotiate the offer. Which the suv was going to be 38,000, the apprise of the Audi was 3,000 and the maintenance was free for 3 years. When we finished negotiating this with the general manager. Due to me being displeased I wanted to finish up with Mr. Thompson. Mr. Thompson and the general manager where discussing back and forth about what they where going to do regarding the sale. Mr. Thompson offered me an amount higher than what I expected. I kindly denied and requested a lower amount specifically. Then the general manager came back instead of Mr. Thompson to broadcast my rejection of sale among the whole floor. I felt humiliated, frustrated, wasted time and energy only to be disappointed again, hurt and antagonized.

came to get new key made, found salesman to be rude and not very nice...got out of car and he sat in m seat to take my info..left me to stand...was very standoffish, not helpful....after paying $135.67 for ke, second employee shows me how to glue it...why couldn't joshua have explained that....he acted like i was wasteing his time ...my name is lynn homan....thank you

I have called Gillman Honda in Houston for a week trying to speak to the service manager and they have not call me back. I have a complaint regarding a visit on 12/31/18 to the service dept. I lease a Honda Accord 2017 and something was wrong with the battery , I asked my granddaughter to take it to see what was wrong, she was told to take the car to O'really or Auto Zone so they can check the battery, The battery was only 18 months old and I end up buying a new battery that cost $180 dollars. I feel that Honda did not do nothing to help me , I'll like to be reimbursed for the cost of the battery. Can someone from the corporate office call me. Thank you . My cell # is 832-498-2941.

My Car Honda CRV 2017 did not start. Due to " Brake system problem".
Honda road service towed my car to Carson Honda service and service center directed to leave my car to the side of service center on 8:00 AM in 12/24/18.
I called to check the status of service. Caron Honda was not able to find my car. It was documented the another car under my name.
My car has been left by the side of service center all day long without the service.
Carson honda didn't explain what happed. But They told me they are not able to provide the service and will take until 12/26 to comlete the service.
I use my car to go to work. I can't go to work without my car. And they even can't provide any other replacement car to me. Is this the service Honda provide to the customer?????

Friday December 7, 2018 I brought in my Acura TL 2010 3.7 L car to Formula Honda in Scarborough because it was making an Engine noise and the oil light blinked on. At 12:00 PM Kumar called me and told me the oil was passing through the rings, the oil was low and they topped up the oil. He told me to check the car every 500 km and carry oil with me. He told me this 3 times. I picked up the car at 12:30 PM and it was still making the engine noise. I went back in and he told me it was just the oil passing the cylinder. When I returned to work I called back to find out what oil they put in the car because I put in Mobile One Synthetic. I left a message. I called back 6 more times and left two more messages. Kumar did not call back. I drove my car home that Friday night and the Engine started making more noise and the engine light kept flashing on and off. I checked the oil when I arrived home after I let it sit for one hour on a flat surface and I found the oil 1" past the top mark of the dipstick. I called Honda the next day and Kumar was not in so I talked to Gary. After I told him the Engine was making noise he told me to tow it in. On Monday December 10 Honda did call me but I was in meetings. I called back twice and left messages but Kumar did not call back. On Tuesday December 11, I managed to contact Kumar and he told me he talked to the Technician and there was not too much oil in the car. The car was passing oil through the rings. I told him the car was not passing oil, that they had put too much oil in the car and had blown my engine. After some discussion he said he would talk the technician and call me back. He did not call Wednesday of Thursday. I called 4 times Friday December 14 and left two messages with no call back. I called the service manager, they did not answer so I left a message. Kumar finally called one hour later. He told me he talked to the Technician and they did not put oil in the car. I told him this was inconsistent information and now you have blown my engine. I told him to drain the excess oil from the car and I would pick it up Monday. He said he would drain the excess oil on Monday.I called Sunday December 15 and left a message not to drain the oil because I wanted it towed to Acura to inspect the car. Monday December 17, I called at 8:00 am Kumar did not answer, I left a message not the drain the oil from the car. I wanted to see if my car was ready to get it towed to Acura. I called again at 10 am , 12:00 pm, 1:30 pm, 2:00 pm. I called the service Manager at 2:15 pm and no answer, I left a message and no call back.. I started calling every 20 minutes. I then asked the receptionist if he was in and she got him to answer my call. He told me my car was ready to go. My complaint is the poor customer service from Kumar and the service Manager. My second complaint is now I have a blown Engine and an inconsistent story on what happened to my car. It seems Kumar was concerned about liability for my Engine and changed his story to suite.

I called to make payment arrangements and spoke to Joslin? I explained to her I would like to make a partial payment, she rudely stated that I could not.. but then proceeded to say she can do an arraignment .. is that not the same???? if she would have taken the time to listen, instead of becoming defensive and rude she would have seen we were doing the same thing just in a different way. When I asked to speak to her supervisor she said one was not available after my insistence she tells me her supervisor is busy and won't take my call. You would think that if your customer is CALLING to work something out, the people you pay to handle situations like this are suppose to handle our calls. Terrible customer service, Definitely returning the lease when its up.

Hi,

This is Chitikela.Praveeni i have been to City Honda Rumurthy Nagar , Bangalore on today morning i.e 4/11/2018 .
I need to wait for at least 1hr.50 Mins for my turn, there is big queue out there all the customers are waiting and i see there are only 3 staff to assist them.
And there is no proper queue and the service is not based on the First Come First Serve but instead i was shocked that it's Last Come First Serve, then what is the point for the customers to come early in the morning i.e on Sunday.

We have other important works as well how can you expect the customers to stay for hours together in sun, more over we were blocking the road in the morning due to the big queue for the servicing.
I have called up to Mr RD Prasad Service Manager he said he would arrange 1 or 2 staff, but i haven't seen any additional staff present to serve us.
Next after 30 mins i had called back to Mr RD Prasad but this time he was not picking the call either. I had sent message saying i am still waiting for the service but no response from him as a reason i had to mail this for your information and action.

Note: We are paying money to get the service done, and if you think that we do not have any other work we would be spending our time at the bike service point.
Request higher official to contact me.

Regards,
Praveen,
+91 9066776610

I am an 82 year old great grandmother who, In August of 2017, leased a Honda Accord LX, with a manual transmission (VIN Number 1HGCR2E50HA269867) from Advantage Honda; 1260 Northern Blvd. Manhasset, NY 11030. I love my car, and have had no problems with its performance. I sold my old 1998 Honda when I bought my new one. The purchase transaction at Advantage Honda took six hours. During that time the staff were courteous although not altogether attentive. By the time I signed the paper work I was exhausted. The manager at that time suggested I buy an extra insurance policy because the car is leased, to cover any nicks and scratches that might have been incurred when the lease is up. I was too exhausted to think and agreed to the extra cost. I now realize I neither need nor want this policy. I called the company to cancel and was told only the dealer from whom I bought the car could handle the cancellation paperwork. On July 31st of this year, I went to the dealer both to attend to the paperwork involved and to have the car inspected. I spoke to Mr. Dylan Bolanos, the Finance Manager, who informed me that although I could cancel the policy I would be required to continue paying the premiums until the lease was up, at which time some sort of rebate would be calculated. I asked him how much of a rebate I would get and he said he would do the math and get back to me within a few days. He also said the policy included huge discounts on service including the car inspection. I said I would decide when he got back to me with the numbers. As of this date, I have not heard from him nor is there a copy of this policy anywhere in the paperwork I received the day of purchase. When I retrieved my car from the service department I was told my car needed $245 worth of service. At that time it had 900 miles on it. I declined the service, checked the inspection sticker and left. I will not return to Advantage Honda for service ever again.

I would therefore like some guidance as to how I can cancel that insurance policy. Thank you for your attention.

Adele Welty

29-25 159th St

Flushing, NY 11358

I recently purchased my third CRV from Planet Honda in New Jersey. I was in a difficult situation as I needed a car quickly and I thought I will just get another Honda CRV as I have always been treated fairly . This was not the case. I did not get a fair price. This might have been because I am an elderly female. I should have gone in more prepared but I did not expect to be treated so unfairly. I wrote to the dealership about my concerns and nothing was done. In addition I got a two minute tutorial on how to use all the technology on the car and was sent out to drive the car with no proof of insurance though I was assured by the salesperson that I had it. The proof of insurance did not come through until the next day.

I have had my 2015 honda civic in Boyd's dealership for the fifth time for the same problem and it can't seem to be fixed. The tire waring light goes on to indicate a problem with the tire pressure and I have to take it in only for it to occur again and again. The car is presently at the Boyd's Dealership in Oxford being fixed for the fifth time in just over a month. I took it in Wednesday, Sept. 19 and still have not heard from them. I called yesterday Sept. 20 and was told by Kelsey that Doug was still working with it but she would have him text or call me. Didn't happen. Today is Sept. 21 at 1:24 p.m. and I still haven't hear a thing. They gave me a loaner car …. a HRV 2018... The week before, I believe the 5th of Sept.....they gave me the same car and guess what....the check tire pressure came on in that car then. . This week on Sept. 19 they gave me the same car...HRV...and guess what the check tire pressure came on again today, Sept. 21...… After researching the problems that the 2014 CRV and Civic had and complaints when Honda issued an upgrad TSB #14-006 and still the IPMS indicator comes...there is a problem. I have had seven total incidents in the pass month and a -half of this occurring. The check tire pressure light will not turn off. It has to be manually done. It is annoying in the sense that you want to make sure there's not something wrong with the tires and then they reset only for it to come on again and again. I take it in again and again. It seems to me that this a problem that Honda should be defined in light of the hugh Honda owners. It is a safety issue in that people begin to assume the light is malfunctioning and that there is not a tire problem and one day there may be a tire problem that has been ignored and an accident occurs. Plus, on my dash board, I can't see my mileage, my clock, my gas amount....Everything is gone since the check tire pressure is on. I just purchased this 2015 Honda Civic with only 4,200 miles on this year. I cannot remember the exact date since the PAPERS are in the car at the Honda deal now.

hi. I live in Palo Alto, CA, so it would be SO convenient for me if the Honda nearby in East Palo Alto was honest and cared about service. Unfortunately, I theorize, they exist only because of how very busy Palo Alto people are, so they don't question the terrible service and ridiculous overcharges. Every once in a while, again because of the convenience issue--I drive a Honda, etc., I try again, and Honda of East Palo Alto--on Embarcadero fails miserably.

I had a cracked side view mirror. On Mon. Sept. 17th, the nice and knowledgable man in parts sold me the replacement part and told me it was 'easy' and someone there could just do it for me. So, I asked the service dept. for a reservation and was told to come on Wednesday (the 19th) at 3:30 so they could be sure to have someone there who could do it for me. There was no mention of price. So, I took off early from work, and arrived at 3:20, and waited with my new part. and waited. Finally, I was told by a Mr. Kwok that it would be 38$ and take 45 minutes up to an hour. (even with my reservation). Knowing this place's history, I suspected fraud again and left. There was also an overly agreeable white man sorry I don't know his name who seconded Mr. Kwok: that's a GOOD price and 'yeah, it takes about 30 minutes.'

So, I drove over to Mountain View Radiator, on Old Middlefield near 101. the smiling mechanic, I swear, snap snap pinch snap, and did not charge me anything for the 30 seconds it took him. please call and check on my story. I tipped him 10$, knowing that I had saved myself 28$ and another buyers' regret. AND I found an honest service department, like Honda sadly does not have at Embarcadero Rd., East Palo Alto, California.

Terrible service for two month old Honda CR-V with dead battery.
Jack Matia Honda, 823 Leona St., in Elyria, Ohio.
Obviously there is a problem with the battery as it is being charged?

They refused to replace the battery
Did not call back when they said they would.
The sent an e-mail instead.
Worse problem is I had to go 3 days without a car.
Considering it was virtually a new car, (purchased from them), and already had a problem, I should have been afforded a loaner.
Said they did not have enough cars.
Strange, I sure saw a lot of cars there????
Now I know why people are telling me they won't buy a car from them.
I won't either again! And after owning many Honda',s which up to now I have adored, I may not buy another.

My 2016 Honda Pilot has been missing / juking for about 2 months now. Especially when accelerating in 2nd gear. I am very concerned about the transmission in my Honda being faulty. I have an appointment at 7 AM at Tiger Honda in Gonzales, LA 70737 tomorrow, 8/7/18. I took it in about 1 month ago and the service department there just said your car is out of warranty so you will have to pay to get it repaired, without even telling me that it was out of warrant in all respects besides the powertrain. Now 4000 miles later it is even closer to being out of warranty for the Powertrain I discover as I have had to explore and get advise from other sources, which have me concerned. I am so very disappointed in Tiger Honda, I spent $40 K with them and this isn't the service I expected. I have owned 4 other Honda's but my experience with this Dealerships service department has left me seriously considering going in another direction next purchase. I have always raved about the quality of the Honda brand but this car has feel very short of that expectation. I think Honda should right this issue to keep good customers coming back. It is a small investment for the loyalty and money spend by us Honda owners. Please get back to me with a case number. 251-406-2264

I have 2010 Honda crv i having problem with my passenger door the actuator is going bad,, I been reading on line many people have had the same problem , I read the only way your would fit it , it had to be under warranty, you knew the problem exist , but fail to notify us , I did not receive no notice about it that is unfair , if you cannot please you customer , tell me why ? Trust i will not purchase a Honda again !

I bought a 2016 Honda Pilot Feb 2017 (new). Screen issues with screen. i.e. screen changing to voice platform when turning left. It has malfunctioned to other platforms and nothing has been completed. It has been over a year and a half and still nothing accomplished. I keep going back to McConnell Honda with no satisfaction. I have bought many Hondas in the past, but if they don't resolve this issue. I'm done.

I never own a car that the air compressor had to be replace. I purchase my 2013 Honda civic new. It now has 70,000 miles

We have owned 6 Hondas, 3 of them purchased from Gerry Woods Honda in Salisbury, NC.. We have always been happy with our purchases and never had a complaint, until now.
I travel with my job making Home Health Visits to patients homes. One day, the TPMS light came on to warn me that I had a flat tire. I was able to use the spare tire in order to finish checking on my patients for the day. We purchased a new tire after work at a location other than Honda because their Service Dept. was closed and it was out of town. When my husband went to Gerry Woods Honda to have the TPMS light turned off, he was informed by Sea Heno
(service advisor) that they wouldn't do it..
We have always been happy with our Honda service and purchases but this was a disappointment.

To,

Service Director
Honda Service Department

Respected Sir/ Ma'am,

Good Evening. Hope you're doing good.

Sub: Concern regarding my Honda CR-V 2014 VIN 3CZRM3H36EG705765.

I bought this car recently on Dec 9, 2017. I met the previous owner of the car at John Eagle Honda
18787 Northwest Freeway, Houston, TX 77065 service center to get the car inspected from a professional to receive a 100% satisfaction before buying a car for my personal use. And, if there is anything needed to be done I could either get it done or negotiate on the price of the car. As, I always came here to get all my car services done for my Honda Accord 2012 (incl. Michelin tire changes, oil, filters, brake fluid, steering fluid, and etc. ) I was very confident on the professionals working at your facility from my past two years of experience at this Honda service center. I always received the best service.

This time after coming in on Saturday Dec 9, 2017 from pre purchase inspection everything was green on the checklist, and Mr. Anthony Olson mentioned that car is in great shape with tires needed in may be 5 years and brake pads are also in very good shape after it came back from the express service. I couldn't drive this car over the weekend as I didn't have insurance transferred to this car. After driving it on Monday, I hear noise from tires or brakes so I came in asked Mr. Anthony Olson to get inspected for the noise, as I was confirmed there was no issues with it at all and everything was checked green at the time of purchase on Dec 9, 2017.

Mr. Anthony asks me to come in the day with an appointment, I came in dropped it he did inspection. His coworker was seeing me through all this and was feeling bad for me after seeing Mr. Anthony on phone with someone the whole time and he said are you sure you're being helped. I was like I am not sure either. I have attached the inspection results from that day.

On Jan 30, 2018, it needed some service on my car. I came in and got services completed, and they mentioned me that if I had time I should get my rear brake pads changed and if not you should definitely get it next time. I was like but I was told it is good in shape.

My father, my mom, and I have driven Honda for many years. Brakes going from Green to Yellow/Red is impossible in normal use as I am just commuting to work everyday and church on Sundays in sugar land because my pre purchase inspection wasn’t done properly, which now after a service inspection realizing which is the possible cause of the noise. Plus I was told twice that you should change brake pads now and it was before work at 7:45 am so I had to leave.

year old odessey/off and on:garage door opener not work, sliders not open/car not start 3;4 times car doors not open from outside and in battery went dead only went back to courtney honda once, about doors{they said it would have to happen when they saw it!} problems started happenening more often took car in: they said it was a BOLT connecting the NEGATive cable to the battery{almost burnt thru;HAD TO COME FROM THE FACTORY THAT WAY we have it back today so do not know what the FUTURE may be........is this POSSIBLE was a BRAND NEW CAR 100% unhappy{3rd van;never had this problem} do NOT FEEL SAFE in it did tell them I would file complaint today/ why couldn t this problem been checked when first went to Courtney;they said it wasn't happening enough for them to check???????

we had booked Activa 4g on 09/10/2017 serial no. 17/18 and paid a booking amount i.e Rs 10000 on same day & remaining amount i.e. 50500 is paid on 17/10/2017 when we went to take activa 4g(total Rs.60500)
bill number : 090133 & 090521
outer damage body piece of activa 4g is deleverd to us ....by jamnagar dealer we had complain the sales executive on the same day 17/10/17 & glass was not properly fit and we had again inform the sales executive but he ignore and said that meet showroom owner Mahesh Chandra for the solution of your problem of activa 4g. Than we meet to Mahesh chandra and than he accepted and he told the sales executive to change the activa 4g model because they had given us a damage body activa 4g but he refuse the owner voice and he neglected and he said to come on 26/10/17 and than we will repair activa 4g we are genuine customer of honda company's (activa 4g) and i am expecting that my complain would redress in given time.
And at the end Please solve my problem by exchanging my vehicle or i will go to Jamnagar district judiciary (Consumer forum) and launch a complain against you. i will not going compromise because i had spend Rs 60500 its your duty to supply a quality product to customer while they are paying you full amount in given time and it is our right to receive fresh Activa 4g model without any damage or defect. kindly redress my problem .we sent Activa 4g photographs please justify my complain.
Attachments area

I recently purchased a 2017 crv lx on Saturday 9/23/17 from Hazleton Honda I added an remote start dealer said they could install on Tuesday 9/26/17 I planned on pick up on Saturday 9/30/17 on Friday at 6PM dealer called to inform me they could not install remote start because the installer was over booked for that
day ( Tuesday is the only day he does install at there site ) they could have called earlier in the week. I did pick up the car on Saturday they then told me drop it of for Tuesday and the starter will be installed. I did relay my disappointment in the fact they waited till last minute to inform me about the
not doing the install. they then set the appointment for Tuesday 10/3/17 10/2/17 they call me with the excuse they need to have two cars for this person to come and do install, we know have appointment for the 17th of October and I again made my extreme disappointment in their customer service. Now I am locked to this dealership because there is no other Honda dealer close. Also when we took delivery of vehicle it still had the glue on it from protective shipping sheets( so much for dealer prep) it has been the worst car buying experience I have ever had had.
very very disappointed this will be my first and last Honda from this dealer

George Lynn

I cancelled my roadside assistance about 3 years ago and have documentation to prove it. Yet I still paid for it and Honda will not refund my money.I was told by Piazza honda in Langhorne that the girl who was supposed to handle it was fired. I was told by Corp. that it was only cancelled 2 months ago. Something is going on at that dealership and i am not happy. The second problem is I traded in my car for a new leased one. They paid off one month but it should have been 2. Now Honda is telling me that I owe $500.No one knows what they are doing that I have talked to and I am getting no answers. I am seriously thinking of going to Toyota, Ford or some other dealership that will treat me better. I have checked into it and I can get better deals. One other thing, I called Honda Care today and it 38 minutes to talk to someone. Is my time not valuable? I have been buying cars for over 60 years and have never experienced anything like this Very bad customer service all. I should give Honda 0 stars. If this is not resolved as quickly as possible, I will trade in my car and certainly tell all of my friends, family, and neighbors, Waiting for your reply.

I recently had my Honda accord serviced at Honda in Staten Island. The service I received was great. I brought the car in as I heard the right side of my vehicle make a noise. They advised me that I need a strut on the right side of my car and the left side was leaking. So I replaced both of the struts. My mileage is low and the struts should have a guarantee on them so I am writing to corporate. My car has 28,000 miles and its taken care of. I am asking Honda, the corporate office to reimburse me for the struts I had paid for at the dealership. I have attached the receipt for reference and if you have any questions, I can be reached at 718-344-0247 or my email is babytes34@aol.com.

At the beginning of 2016 I bought a new Honda Accord from Neil Hoffman Honda in Clarksville, IN. I felt at the time I had gotten a good deal on excellent vehicle from a reputable dealer. Shortly after purchasing my Accord, I misplaced one of my 5-button key fobs. I was determined to find the fob and looked and checked everywhere. Finally after searching for many months, my husband decided we needed a second key fob for convenience and in case we were to lose the only one we had. My husband went on-line and found a replacement keyless entry fob for our model Honda. He purchased the fob and followed the seller's advise in regards to getting it cut and programed.

The Neil Huffman dealership did not have a Honda outlet in where we live in Louisville, KY and we have our Accord serviced at his Acura dealership in Louisville. When my husband took the vehicle and the fob to the Neil Huffman Acura dealership, he was told they could not program it and he would have to take it to a local Honda dealer or back to Neil Huffman Honda in Clarksville, IN. Since we bought the vehicle from Neil Huffman Honda, my husband took it there.

And when he got there and explained to the service manager/employee what he needed done, the service manager/employee informed him they could not cut the key and it would cost $99.00 to program the fob. My husband told the service manager/employee that he thought $99.00 was too much for doing only half a job. The service manager/employee told my husband sarcastically "have a nice day". My husband returned the key fob to the seller and received a full refund.

Had I known at the time of purchasing this vehicle that replacing a key would be so difficult and expensive, I would never have bought it. I will never buy another Honda or deal with this dealer again. I certainly will not recommend that anyone consider buying a Honda ever. I guess the only option I have is to go to another Honda dealer, get half a key and pay some outrageous price.

Early June, 2016, I tried to have my Honda Civic serviced for A1 service, and spoke with Talia Lamb, at the Lancaster Honda dealership located at 43244 Drivers Way, Lancaster, CA 93534. Talia made my appointment for a Friday but scheduled me at the wrong time. I found out because I called to let Service Dept know that I was delayed due to freeway accident and was told by Talia that because I was 1 hour late they would not be able to see me.

I told her to reschedule me as soon as possible and she said that she had an appointment the following Saturday and I told her that I commuted long distance and could not wait. She then told me that she had an appointment on a Tuesday. I booked the appointment but called again and requested to speak with my service manager Glen Cisneros, who I know for 20 years. Each time I called and requested to speak to him, I was transferred to Talia who continued to transfer me to a different service technician and in one instance put me on hold for over 15 minutes. I decided to drive to the dealership to speak in person to Glen and when I arrived he was able to take my car immediately.

On Friday, Oct. 7th, I called to have my car serviced again, and was transferred to Talia. When she answered the phone I told her that I wanted to speak with Glen and she asked what it was in reference to and I told her that did not want to speak with her since I had such a bad customer experience with her. She then proceeded to transfer me to Glen when she clearly knew that he had retired.

Talia, is very rude, and is bothered when customers call to schedule an appointment, does not provide accurate information regarding availability for appointments, transfer you to different parties, and puts you on hold extended periods of time. I have been doing business with the Lancaster Dealership for 20 years, but now that my contact is retired, I think I will be taking my service and sales business to another dealership. I do not need to be providing my good hard earned money to a dealership that clearly no longer provides the service I am used to.

Left Service Director, John Mears a voice message and even called to speak with General Manager, Dave Clutter. No call back from John Mears and Mr. Clutter sent me back to Service Manager - Yasmin who does not answer phone.

The tire pressure indicator gives false alert readings. This has happened on my last three Hondas; a CRV and two Accords. I have leased two new Hondas every three years since 1995. I have been very satisfied. This problem is serious because the last time it occurred was in heavy traffic on the interstate. Finding a place to check it out was dangerous. This has occurred over and over and there has never been a tire problem.

The dealer told me that there are no pressure gauges on each tire. That the system is a micro processor software program that measures the variability in the cars balance and triggers off the warning. This is a bad system. The amount of variability in balance is infinite given the road conditions.It has caused me numerous stops, checking the air etc. and keeps you on edge.

My car has a judder when shifting. The Honda technician was able to duplicate the symptom while driving. I have 54,000 miles on my 2013 Honda Crosstour. They say that due to the heat and driving conditions of my area (Houston, Texas) that the transmission fluid is breaking down and causing this. I have had many cars from the past that the fluid never broke down at 50,000 miles from the heat. Another mechanic from another place said that they have never seen the fluid breakdown at this mileage either.

Honda says that the fix is to replace and flush the fluid but then later go on to say that this is only a temporary fix and that a software by Honda is to soon come out that will fix the problem and would need to come back after the software is available for a final repair. They want me to pay a little over $300 to flush the fluid.

My complaint is that if this is a fix that Honda is aware of and is creating a software that will cause the fluid to be cooled where it will not break down as mine has at 50,000 miles, then why am I being asked to pay for the repair. After all it is the transmission that is failing and is under warranty up to 60,000 miles.

I call your office on 8/22/2016 and after waiting on the phone for more than 30 minutes to speak with a representative my experience was not present. I did not get anything settle and was very disappoint with the attutide of the representative. The representative did not listen to my complaint or suggest any buyable solutions.