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Based on 22 Complaints
Contact Hoover Corporate
Toll free phone number: 800-944-9200Experienced poor service? File a complaint here!
Hoover Contact Information
Report complaints to corporate and get satisfactionHoover headquarters address
- Techtronic Industries Company Limited
- Glenwillow
- OH 44139
- United States
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1-800 phone number
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A+
Customer service hours
24 hours a day
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Top Hoover Complaints
Browse more than 22 reviews submitted so far
My Hoover Vacuum cleaner failed within 2 yrs of the 5 yr warranty. I called cust support and they told me AND I QUOTE "Just cut the power cord and take pictures of that procedure being done..and the label which has the serial number and other information. Then attach that to our email and within 7 days YOU WILL HAVE YOUR REPLACEMENT VACUUM CLEANER.
Guess what? I COMPLIED AND YOU DID NOT EVEN RESPOND. IN ADDITION, NO VACUUM CLEANER SHOWED UP.
NOW WE ARE IN A RIDICULOUS DISPUTE FOR $158.00 AND YOU STILL REFUSE TO RESPOND EVEN AFTER I SENT YOU NUMEROUS EMAILS WITH THE SAME ATTACHED PROOF.
WHAT IS WRONG WITH HOOVER? ARE THEY GOING DOWN?
I AM 71 YRS OLD AND VIETNAM VETERAN AND APPARENTLY HOOVER DOES NOT GIVE A DAMN ABOUT PEOPLE OR CONSUMERS ANYMORE.
IF YOU THINK I AM GOING TO BUY A PIECE OF CRAP HOOVER IN THE FUTURE YOU ARE SADLY MISTAKEN.
On March 3, 2019 I purchased a hoover smart wash carpet cleaner (online) and paid $216.45 in full via US Bank visa. A few days later I received the item, but when I opened the box, it was the wrong item! The box contained a hoover smart wash advanced pet carpet cleaner, which is not what was advertised or what I ordered (I have no pets). I called you 800 #, which is a joke, and told them about the problem, and requested a label in order for me to send it back. A couple of days after I sent it back, I called the 800# and spoke to an agent - I explained the situation and she apologized and promised that if I place another order, she will make it right. Well, I did just that, and a few days later I received the second one (while waiting for the
refund of the first one - so now I'm out $432.90) ad guess what? I received the same carpet cleaner as the first time!!! Smart wash advanced pet carpet cleaner!!!! Are you people kidding me? Don't we speak the same language? What is wrong with your order takers???? Since then, I've called several times asking for my refund to the first cleaner, and every time I call, I get a different answer!! At this point, I want my refund ASAP in the amount of $216.45 as I'm out the money for 2 machines! Also, I want to send the second one back - I want your company to be held accountable for sending the wrong items not once, but twice! I call ths false advertisement! If you don't want me to turn this over to my attorney, I suggest you send me the refund immediately! (I was told t takes 7-10 days after your warehouse receives it for my refund to appear on my statement- it's been more than a week and a half!
I have always bought Hoover vacuums and steam cleaners the last two I have bought have been junk. The first one wouldn't pick up water, and the eleite I used to do my carpets last fall once. And now I'm trying to do spring cleaning and the brushes won't turn. I checked the filter and it is clean. And I cleaned it before I put it away. Walmart won't take it back it's been too long. Now what do I do?
Smartwash will not stay running. Just purchased on line. The product is defective. Hoover will only send a return slip. I don't not have packing material to return it in. I would like some to to come get this one and and a new one that works
Bought new hoover React for my wife for Christmas, paid $270.00 for it, Had it for 3 months and the battery pack went bad, Could not find my receipt, Hoover said nothing they could do, New battery will cost $60.00, We are done with any Hoover product, very expensive for 3 months use.
We have all tile floors , decided to splurge and bought this cleaner, worked well for about a year, then it quit working, I took it apart to re if switch was bad , found it was Motor was seized, and rusted tight . Very disappointing. Now it's garbage.
No one answers your phone. I held for twenty minutes. Sent an email. No response! Horrible customer service. Will post accordingly.
I recently had the belt break on my Hoover Wind Tunnel model # UH71250 and ordered replacement belts on December 26 by express order. On January 3rd I finally got someone to answer the 800 number after numerous calls and being on hold. I also sent 2 e-mails prior to that date with again no response. The person who answered the phone "Clint" on January 3rd appeared to not know how to check an order or to solve my issue and stated that "Fed-X must have dropped the ball" even though the website continues to show the order had not been shipped. I spoke with "Clint" on January 3rd around 9 am and was told he would have to contact the "Help Desk" to see what the problem was and as of 3pm I have not heard any news and the order still is posted as not shipped. I finally decided to order belts from ACE hardware online as there are none close to my home and am waiting for them to arrive. I certainly hope that I have a better experience with their online ordering/customer service than what I have experienced with yours
I bought a Hoover fridge freezer 4 years ago took out the 10 year warranty online months ago the thermostat went on it when I contacted them they said the part was covered 39 euro but I would have to get one of their engineers to fit it 150 euros so I got a guy to fit it now the overflow tube is freezing been told its probably leaking gas it's the worse appliance ì ever bought
Your website does not list my vacuum model # UH70241. I need a replacement hose. Customer service does not pick up. I called three times to customer service during business hours over the last several days and waited on hold for over an hour each time and they did not pick up. I emailed several times and got no response to my question, which is, do all UH702 series vacs take the same hose since my UH70241 vac is not on any of your lists. After several emails being unanswered, I took my complaint to facebook. Jamila responded. She told me to look it up on your website!
Several emails back and forth with her being very snippy, she said (to my question "Do all 702 series vacs take the same hose) "No they don"t." Can't you have people on staff who will actually answer phones and emails, who are actually helpful?
I purchased a Hoover vac, UH72615 - YG120 in November of 2016. This model vac began to make terrible noise, wasn't picking up, gave a burning odor and then started to spark from the motor area, NOT the cord.
After being on hold for 35 min w/your customer service dept., they finally answered and escalated me to another dept. who confirmed the info and model/manuf. no. and also that it had a 5 year warrantee.
They gave me the name and address for my area (zip code 12585), Sew & Vac on Rt. 9 in Wappingers Falls for repair. After making this 40 min trip Sew & Vac, they said they had contacted Hoover MANY times as they NO LONGER service Hoovers and couldn't help me.
In trying to get thru AGAIN to you people, I had been on hold for 42 min before the phone call disconnected on its own.
Being the Holidays are upon us and having pets, I am left unprepared!! My plan is to file a grievance not only with Hoover but the Better Business Bureau and on line media.
Is THIS the way your company handles issues and treats their customers?
I am VERY disgusted & fed up with this issue and expect to hear from SOMEONE to resolve this problem ASAP!
Dawn Lafferty
845-677-4840
I have a Dual Power Carpet Washer Model 50150 MFG Code G17CAT. The tank that holds the clean water and cleaning solution started leaking. There are no authorized dealers even remotely close to where I live. I call customer service to see about getting one and after holding for 45 minutes was told I could have one shipped to me for $41.00. My warranty clearly reads During the Warranty Period, Hoover will provide labor and parts at no cost to you to correct any such defect in products purchased in the United States, US Military Exchanges and Canada. I live in Athens TN, the company I purchased it from is in Monroe WI and it is less than a year old. The customer service rep was nasty to me, refused to let me talk to a supervisor and would not have any one call me. She informed me that my warranty was wrong even though it came with my machine. What gives I want my machine working and do not feel I should have to pay for this part. I would like someone to contact me.
The handle on my Hoover steam cleaner broke and I sent in a request for a replacement. I have been emailing a lady by the name of Angela. She keeps asking me to provide her with a store receipt. I keep sending her pictures showing her that it was NOT a store purchase. It was an online purchase. I sent a picture of the box it came in, a picture of the online purchase and numerous of other photos and she will not accept what I am sending her. Now she wants me to drive to the store I purchased it from. I keep telling her it was pirshaed online. I am not sure why there is such an issue about replacing a defective piece. I told her I would file a complaint with the BBB if she needs me to
Firstly, this is only rated 1 star because I am unable to rate it 0 stars.
I contacted Hoover about a problem with my robot vacuum. It was not charging at all. No power available after much trouble shooting. They advised that the unit is faulty and they will send a replacement as they are unable to repair the unit.
They further advised that the model that I have is not available and they will replace with the Hoover Quest. They advised me that they would send out the replacement and the current faulty one could be disposed of, as they do not repair them.
The invoice was provided to them via email.
They shortly afterward sent an email stating the following - In order to replace your product, we will need your defective unit returned to us. Once the product has been returned, we will then send a comparable no charge replacement product directly out to you.
I contacted them once I received that email and they advised me that they do need the faulty unit. I advised them that I was told by their support staff that I could dispose of the vacuum. They advised that they will investigate what had happened. I have not heard anything, so I am calling back and trying to get to a manager - difficult enough on it's own.
Several times when trying to get to a manager, the agent disconnects whilst on hold.
Called customer service - Tim answered, requested to speak to manager - individual came on and when advised wanted to speak to a manager - he advised me that he is a lead with all abilities of a manager - I advised that I am waiting for a manager, not him. He placed me on hold, and after a time, the phone line went to a message of "your call is important to us, please hold for the next available agent" and then went completely silent.
Call disconnected.
Calling back - Michael Sams / tenessee call centre - requested manager - transferring
Transferred to Kim / refused to provide any further information - advised want to speak with a manager - she transferred to me a voicemail.
Pressed 0 to be transferred to the attendant - call disconnected.
Calling customer service again - Carline 444 - requested to speak to a manager - she requested my information to provide to the manager - I advised I can provided it to them - call disconnected.
Calling customer service again - Charlene Jeioveck - advised wanted to speak to a manager. She requested my information. Advised that I am requesting a manager. She again requested my information - I asked if she was a manager to which she eventually replied no. I again advised that I am awaiting a manager. Call placed on hold.. call disconnected after 8 minutes of silence.
Tried the online chat and was given the following number from Jamilla S - 888-829-2032 - who advised that it was a number for managers.
Calling 888-829-2032 - Pamela - advised I wish to speak with a manager - Marylyn- she disconnected after I asked what her role is.
Calling 888-829-2032 - Tim answered - asked for my phone number - advised that I am still trying to get a manager - I advised him that the last time I spoke with him, he did not transfer me to a manager, but rather to a wait for an agent line that eventually disconnected - further advised that I was just on the telephone with an individual that advised me her name was Marylyn, but when I asked if she was a manager, she disconnected - he placed me on hold.. has been now for over 10 minutes.. am sending email through hoover.com contact us whilst I wait.. someone came on the line for a moment, then back to hold music.. Kim came on the line. asked what her role is there - Teir 3 customer - I advised I am looking to speak with a manger - she transferred me to voicemail.
Calling 888-829-2032 again - Pamela - advised that I am still trying to get through to a manager - she advised that she will transfer me now - Kim came on the line - I advised that I was transferred to voicemail but I am looking to speak with a manager - she again transferred - someone answered "TTI" - Marylyn came on the line - advised that I am still trying to address the issue and speak with a manager - advised I have spoken to Kim, Pamela, Tim and nobody was willing to assist me - provided my name (Chris) and she is trying to see if anyone is available... she is just waiting for a response to see if anyone is available to take my call.. She transferred me to Juanita.
Juanita is not able to find any account information for my issue - I provided her the information that was provided to Hoover when I contacted them, as well as what they sent me in the email - she is unable to find anything via the phone number - she is unable to find anything via the reference number (email subject).. she asked me to hold..
---
Now over 2 hours of trying to address this with Hoover
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She came back and said she can not help without any information as she is unable to find anything under my phone number - she asked if there is any further information I can provide and she can not help me without any information - I advised her that I can provide her any information that she needs, but I do not know what she needs - she advised me that the email should contacting a reference number - starting with R/A - I found that and provided it to her, she advised me that that case number is for someone named Craig and asked if that is me. I advised her no, as my name is Chris (which I already advised her of). She then said that she is going to disconnect the call and then hung up..
You sent me the wrong model and have hung up on me 3 three times I spent waiting to talk to the a supervisor a total of 45 minutes. In the past we have purchased exclusively Hoover carpet cleaners. we have three german shepards and we need a machine that can withstand that type use.
So in short I am very disappointed with your customer service and I am rethinking any future purchases. It is very concerning that your company is so difficult to reach anyone that is knowledgeable about such matters. I beleive that after investing more that 1 hour essentailly struggl
ing to get any satisfaction I may have resolved this debacle.
It was more difficult and your error at any rate, I will be very cautious about further sales of your product.
I was extremely disappointed with the worst customer service I have ever experienced in my life by any company. I asked your representative for her name and she said "Chris". When I asked for her last name, she said "Chris is enough" and continued to refuse to give her full name. I have purchased many Floormates since you first produced them in 2004 and they never last long, but I like the way they clean so I continue to buy them. When I had a problem with one under warranty, your representative suggested the newer one that uses extra solution and I agreed to buy it. It would not start soon after purchase so your replaced it on November 2, 2017. The same problem happened again but, this time when I called, Chris refused to help me now that I am disabled and unable to bring machine to your repair store. I asked her to send me a new vacuum because this model is warrantied for two (2) years and I have only had it for four (4) months, but she not only refused but she was so incredibly rude to me. Because of her atrocious behavior, I will never purchase a Hoover product again and will warn my family and friends to do the same. I will now purchase the Bissell Crossover. I have always had professional, courteous service from every Hoover representative I had in the past and I am sure you can see how many vacuums I have purchased and it will reflect I have had a great deal of contact with your representatives and I found them to be extremely kind, considerate, knowledgeable and courteous and that is why I keep buying your vacuums. Now that you have unprofessional, insulting and discourteous staff, I no longer have any desire to continue with a business relationship with Hoover.
My washing machine was in warranty and was showing an error code so I made an appointment for the engineer to come out. I cleaned it all out and the error seemed to clear. However, now its out of warranty by a month the error has returned as it only shows up on certain cycles. However, I am now having to pay for an engineer to come out at a cost of £16*12. This seems unreasonable to me as they can see I reported it before it was out of warranty but I am now having to pay. Based on this I would not buy another Hoover appliance.
Countless problems over a number of years with rubbish ovens that break continuously. Now, after I called the corporate office to complain, they're asking me to pay for their equipment - which is clearly not fit for purpose - to be fixed. Hoover customer service is genuinely the worst I've ever come across and their products are terrible. Buyer beware.
In December my parent purchased a new Hoover washer from Currys, they were offered extended warranty at the time but decided they were happy enough with the standard warranty and would then look at it after the initial year. Just outside the 30 days they had a error code come up on the washer so called for an engineer. Eventually nearly a week later an engineer finally turned up who changed a control board and then came to us and said he had a problem as there was damage to the drum lining caused by a coin and water damage to the controller because of this but it wasn't covered by the warranty but he could get the extended warranty now and it would be then fixed.
We asked the engineer to show us the issue as the controller which we have has no watermark what so ever on it and the engineer couldn't provide the coin he insisted had caused this. He took offense to this and when showing my brother in law who is an electrical engineer the issue he started yanking at the washer drum balling and shouting how he was doing us a favor and now we would have to pay his £109 call out charge, all this because we had asked to show us the so called coin that caused the damage as it made absolutely no sense that a smooth edged coin could of caused the damage he claimed or that it wouldn't of been present in the filter.
From what has become clearly apparent they may as well insist that the customer buys the warranty as if they don’t they will refuse to carry out any repair work when the product becomes faulty as you can basically tell the customer anything you like and dare they ask you to show them. Oh yes that’s it, its illegal to force a warranty on someone so lets find a way around it. Surely a washer is fairly susceptible to things such as coins accidentally going through and be well enough designed that they would prevent this causing damage.
After this my father threw the engineer out as present was a 6 year old foster child who witnessed the whole event and was left scared and traumatized by the experience. They then contacted the Currys & Hoover to inform them of what had happened where they were told that this was correct and without the warranty they wouldn't be able to fix the washer, basically what resulted in them being forced into purchasing the insurance. This is nothing more than a dirty underhanded tactic to force warranty sales on customers as the customer is being held to ransom.
What made the matter 10 times worse was they didn't even acknowledge the bigger issue of the fact an engineer who obviously suffers with anger issues is allowed to go into customers homes and hurl abuse at then in front of vulnerable children, which in this instance was a foster child who was there after being removed out of an unsafe environment and then even said that they would send the same engineer back to them and only at the point they point blank refused and informed the advisor that they would be passing this safety issue back to social services as this was a sever risk to foster carers who have products from Curry's that they eventually agreed to send a different engineer but this would have to wait until 10/02/16 nearly 3 weeks after they have been without the washer with a large house hold.
Every time I switch on my Hoover vacuum it cartloads of dust spew out the back. Surely the filter does not have to be cleaned and washed after each use. It means that I have to dust everything after I have hoovered. I would appreciate a refund on this product as it is not a patch on the old Hoover constellation which I had for years and never gave me a moments problem.
I am waiting for a reply from Hoover. I am very distressed. I bought a model that had a hard floor setting marked clearly on the vacuum cleaner so I assumed I could use in on hard floors as well as on carpets. It has left scuff marks all over my brand new Traffic Master floor. I am close to tears. Why in the world would the vacuum cleaner clearly show a setting for hard floors if it can't be safely used on them? What can I do? Can I take a company like this to small claim's court? There have been so many complaints against Hoover. Is there a class action suit against them? There should be!!
The Hoover Linx is handy and it will clean your floors better than most of the other stick models we tested. Combine that with its reasonable price and you have one of our favorite vacuums to date. It is a uncomplicated cordless stick vacuum. I have been using this stick since more than 5 months now and I feel that it is one of the best ones I have come across so far. It is very handy and a great value for money. It can be moved to the corners easily and cleaning can be rest assured. I would definelty suggest to anyone who wants a vacuum cleaner. Nothing better than Hoover Linux.
The Hoover Linx is handy and it will clean your floors better than most of the other stick models we tested. Combine that with its reasonable price and you have one of our favorite vacuums to date. It is a uncomplicated cordless stick vacuum. I have been using this stick since more than 5 months now and I feel that it is one of the best ones I have come across so far. It is very handy and a great value for money. It can be moved to the corners easily and cleaning can be rest assured. I would definelty suggest to anyone who wants a vacuum cleaner. Nothing better than Hoover Linux.
My Hoover Vacuum cleaner failed within 2 yrs of the 5 yr warranty. I called cust support and they told me AND I QUOTE "Just cut the power cord and take pictures of that procedure being done..and the label which has the serial number and other information. Then attach that to our email and within 7 days YOU WILL HAVE YOUR REPLACEMENT VACUUM CLEANER.
Guess what? I COMPLIED AND YOU DID NOT EVEN RESPOND. IN ADDITION, NO VACUUM CLEANER SHOWED UP.
NOW WE ARE IN A RIDICULOUS DISPUTE FOR $158.00 AND YOU STILL REFUSE TO RESPOND EVEN AFTER I SENT YOU NUMEROUS EMAILS WITH THE SAME ATTACHED PROOF.
WHAT IS WRONG WITH HOOVER? ARE THEY GOING DOWN?
I AM 71 YRS OLD AND VIETNAM VETERAN AND APPARENTLY HOOVER DOES NOT GIVE A DAMN ABOUT PEOPLE OR CONSUMERS ANYMORE.
IF YOU THINK I AM GOING TO BUY A PIECE OF CRAP HOOVER IN THE FUTURE YOU ARE SADLY MISTAKEN.
On March 3, 2019 I purchased a hoover smart wash carpet cleaner (online) and paid $216.45 in full via US Bank visa. A few days later I received the item, but when I opened the box, it was the wrong item! The box contained a hoover smart wash advanced pet carpet cleaner, which is not what was advertised or what I ordered (I have no pets). I called you 800 #, which is a joke, and told them about the problem, and requested a label in order for me to send it back. A couple of days after I sent it back, I called the 800# and spoke to an agent - I explained the situation and she apologized and promised that if I place another order, she will make it right. Well, I did just that, and a few days later I received the second one (while waiting for the
refund of the first one - so now I'm out $432.90) ad guess what? I received the same carpet cleaner as the first time!!! Smart wash advanced pet carpet cleaner!!!! Are you people kidding me? Don't we speak the same language? What is wrong with your order takers???? Since then, I've called several times asking for my refund to the first cleaner, and every time I call, I get a different answer!! At this point, I want my refund ASAP in the amount of $216.45 as I'm out the money for 2 machines! Also, I want to send the second one back - I want your company to be held accountable for sending the wrong items not once, but twice! I call ths false advertisement! If you don't want me to turn this over to my attorney, I suggest you send me the refund immediately! (I was told t takes 7-10 days after your warehouse receives it for my refund to appear on my statement- it's been more than a week and a half!
I have always bought Hoover vacuums and steam cleaners the last two I have bought have been junk. The first one wouldn't pick up water, and the eleite I used to do my carpets last fall once. And now I'm trying to do spring cleaning and the brushes won't turn. I checked the filter and it is clean. And I cleaned it before I put it away. Walmart won't take it back it's been too long. Now what do I do?
Smartwash will not stay running. Just purchased on line. The product is defective. Hoover will only send a return slip. I don't not have packing material to return it in. I would like some to to come get this one and and a new one that works
Bought new hoover React for my wife for Christmas, paid $270.00 for it, Had it for 3 months and the battery pack went bad, Could not find my receipt, Hoover said nothing they could do, New battery will cost $60.00, We are done with any Hoover product, very expensive for 3 months use.
We have all tile floors , decided to splurge and bought this cleaner, worked well for about a year, then it quit working, I took it apart to re if switch was bad , found it was Motor was seized, and rusted tight . Very disappointing. Now it's garbage.
No one answers your phone. I held for twenty minutes. Sent an email. No response! Horrible customer service. Will post accordingly.
I recently had the belt break on my Hoover Wind Tunnel model # UH71250 and ordered replacement belts on December 26 by express order. On January 3rd I finally got someone to answer the 800 number after numerous calls and being on hold. I also sent 2 e-mails prior to that date with again no response. The person who answered the phone "Clint" on January 3rd appeared to not know how to check an order or to solve my issue and stated that "Fed-X must have dropped the ball" even though the website continues to show the order had not been shipped. I spoke with "Clint" on January 3rd around 9 am and was told he would have to contact the "Help Desk" to see what the problem was and as of 3pm I have not heard any news and the order still is posted as not shipped. I finally decided to order belts from ACE hardware online as there are none close to my home and am waiting for them to arrive. I certainly hope that I have a better experience with their online ordering/customer service than what I have experienced with yours
I bought a Hoover fridge freezer 4 years ago took out the 10 year warranty online months ago the thermostat went on it when I contacted them they said the part was covered 39 euro but I would have to get one of their engineers to fit it 150 euros so I got a guy to fit it now the overflow tube is freezing been told its probably leaking gas it's the worse appliance ì ever bought
Your website does not list my vacuum model # UH70241. I need a replacement hose. Customer service does not pick up. I called three times to customer service during business hours over the last several days and waited on hold for over an hour each time and they did not pick up. I emailed several times and got no response to my question, which is, do all UH702 series vacs take the same hose since my UH70241 vac is not on any of your lists. After several emails being unanswered, I took my complaint to facebook. Jamila responded. She told me to look it up on your website!
Several emails back and forth with her being very snippy, she said (to my question "Do all 702 series vacs take the same hose) "No they don"t." Can't you have people on staff who will actually answer phones and emails, who are actually helpful?
I purchased a Hoover vac, UH72615 - YG120 in November of 2016. This model vac began to make terrible noise, wasn't picking up, gave a burning odor and then started to spark from the motor area, NOT the cord.
After being on hold for 35 min w/your customer service dept., they finally answered and escalated me to another dept. who confirmed the info and model/manuf. no. and also that it had a 5 year warrantee.
They gave me the name and address for my area (zip code 12585), Sew & Vac on Rt. 9 in Wappingers Falls for repair. After making this 40 min trip Sew & Vac, they said they had contacted Hoover MANY times as they NO LONGER service Hoovers and couldn't help me.
In trying to get thru AGAIN to you people, I had been on hold for 42 min before the phone call disconnected on its own.
Being the Holidays are upon us and having pets, I am left unprepared!! My plan is to file a grievance not only with Hoover but the Better Business Bureau and on line media.
Is THIS the way your company handles issues and treats their customers?
I am VERY disgusted & fed up with this issue and expect to hear from SOMEONE to resolve this problem ASAP!
Dawn Lafferty
845-677-4840
I have a Dual Power Carpet Washer Model 50150 MFG Code G17CAT. The tank that holds the clean water and cleaning solution started leaking. There are no authorized dealers even remotely close to where I live. I call customer service to see about getting one and after holding for 45 minutes was told I could have one shipped to me for $41.00. My warranty clearly reads During the Warranty Period, Hoover will provide labor and parts at no cost to you to correct any such defect in products purchased in the United States, US Military Exchanges and Canada. I live in Athens TN, the company I purchased it from is in Monroe WI and it is less than a year old. The customer service rep was nasty to me, refused to let me talk to a supervisor and would not have any one call me. She informed me that my warranty was wrong even though it came with my machine. What gives I want my machine working and do not feel I should have to pay for this part. I would like someone to contact me.
The handle on my Hoover steam cleaner broke and I sent in a request for a replacement. I have been emailing a lady by the name of Angela. She keeps asking me to provide her with a store receipt. I keep sending her pictures showing her that it was NOT a store purchase. It was an online purchase. I sent a picture of the box it came in, a picture of the online purchase and numerous of other photos and she will not accept what I am sending her. Now she wants me to drive to the store I purchased it from. I keep telling her it was pirshaed online. I am not sure why there is such an issue about replacing a defective piece. I told her I would file a complaint with the BBB if she needs me to
Firstly, this is only rated 1 star because I am unable to rate it 0 stars.
I contacted Hoover about a problem with my robot vacuum. It was not charging at all. No power available after much trouble shooting. They advised that the unit is faulty and they will send a replacement as they are unable to repair the unit.
They further advised that the model that I have is not available and they will replace with the Hoover Quest. They advised me that they would send out the replacement and the current faulty one could be disposed of, as they do not repair them.
The invoice was provided to them via email.
They shortly afterward sent an email stating the following - In order to replace your product, we will need your defective unit returned to us. Once the product has been returned, we will then send a comparable no charge replacement product directly out to you.
I contacted them once I received that email and they advised me that they do need the faulty unit. I advised them that I was told by their support staff that I could dispose of the vacuum. They advised that they will investigate what had happened. I have not heard anything, so I am calling back and trying to get to a manager - difficult enough on it's own.
Several times when trying to get to a manager, the agent disconnects whilst on hold.
Called customer service - Tim answered, requested to speak to manager - individual came on and when advised wanted to speak to a manager - he advised me that he is a lead with all abilities of a manager - I advised that I am waiting for a manager, not him. He placed me on hold, and after a time, the phone line went to a message of "your call is important to us, please hold for the next available agent" and then went completely silent.
Call disconnected.
Calling back - Michael Sams / tenessee call centre - requested manager - transferring
Transferred to Kim / refused to provide any further information - advised want to speak with a manager - she transferred to me a voicemail.
Pressed 0 to be transferred to the attendant - call disconnected.
Calling customer service again - Carline 444 - requested to speak to a manager - she requested my information to provide to the manager - I advised I can provided it to them - call disconnected.
Calling customer service again - Charlene Jeioveck - advised wanted to speak to a manager. She requested my information. Advised that I am requesting a manager. She again requested my information - I asked if she was a manager to which she eventually replied no. I again advised that I am awaiting a manager. Call placed on hold.. call disconnected after 8 minutes of silence.
Tried the online chat and was given the following number from Jamilla S - 888-829-2032 - who advised that it was a number for managers.
Calling 888-829-2032 - Pamela - advised I wish to speak with a manager - Marylyn- she disconnected after I asked what her role is.
Calling 888-829-2032 - Tim answered - asked for my phone number - advised that I am still trying to get a manager - I advised him that the last time I spoke with him, he did not transfer me to a manager, but rather to a wait for an agent line that eventually disconnected - further advised that I was just on the telephone with an individual that advised me her name was Marylyn, but when I asked if she was a manager, she disconnected - he placed me on hold.. has been now for over 10 minutes.. am sending email through hoover.com contact us whilst I wait.. someone came on the line for a moment, then back to hold music.. Kim came on the line. asked what her role is there - Teir 3 customer - I advised I am looking to speak with a manger - she transferred me to voicemail.
Calling 888-829-2032 again - Pamela - advised that I am still trying to get through to a manager - she advised that she will transfer me now - Kim came on the line - I advised that I was transferred to voicemail but I am looking to speak with a manager - she again transferred - someone answered "TTI" - Marylyn came on the line - advised that I am still trying to address the issue and speak with a manager - advised I have spoken to Kim, Pamela, Tim and nobody was willing to assist me - provided my name (Chris) and she is trying to see if anyone is available... she is just waiting for a response to see if anyone is available to take my call.. She transferred me to Juanita.
Juanita is not able to find any account information for my issue - I provided her the information that was provided to Hoover when I contacted them, as well as what they sent me in the email - she is unable to find anything via the phone number - she is unable to find anything via the reference number (email subject).. she asked me to hold..
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Now over 2 hours of trying to address this with Hoover
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She came back and said she can not help without any information as she is unable to find anything under my phone number - she asked if there is any further information I can provide and she can not help me without any information - I advised her that I can provide her any information that she needs, but I do not know what she needs - she advised me that the email should contacting a reference number - starting with R/A - I found that and provided it to her, she advised me that that case number is for someone named Craig and asked if that is me. I advised her no, as my name is Chris (which I already advised her of). She then said that she is going to disconnect the call and then hung up..
You sent me the wrong model and have hung up on me 3 three times I spent waiting to talk to the a supervisor a total of 45 minutes. In the past we have purchased exclusively Hoover carpet cleaners. we have three german shepards and we need a machine that can withstand that type use.
So in short I am very disappointed with your customer service and I am rethinking any future purchases. It is very concerning that your company is so difficult to reach anyone that is knowledgeable about such matters. I beleive that after investing more that 1 hour essentailly struggl
ing to get any satisfaction I may have resolved this debacle.
It was more difficult and your error at any rate, I will be very cautious about further sales of your product.
I was extremely disappointed with the worst customer service I have ever experienced in my life by any company. I asked your representative for her name and she said "Chris". When I asked for her last name, she said "Chris is enough" and continued to refuse to give her full name. I have purchased many Floormates since you first produced them in 2004 and they never last long, but I like the way they clean so I continue to buy them. When I had a problem with one under warranty, your representative suggested the newer one that uses extra solution and I agreed to buy it. It would not start soon after purchase so your replaced it on November 2, 2017. The same problem happened again but, this time when I called, Chris refused to help me now that I am disabled and unable to bring machine to your repair store. I asked her to send me a new vacuum because this model is warrantied for two (2) years and I have only had it for four (4) months, but she not only refused but she was so incredibly rude to me. Because of her atrocious behavior, I will never purchase a Hoover product again and will warn my family and friends to do the same. I will now purchase the Bissell Crossover. I have always had professional, courteous service from every Hoover representative I had in the past and I am sure you can see how many vacuums I have purchased and it will reflect I have had a great deal of contact with your representatives and I found them to be extremely kind, considerate, knowledgeable and courteous and that is why I keep buying your vacuums. Now that you have unprofessional, insulting and discourteous staff, I no longer have any desire to continue with a business relationship with Hoover.
My washing machine was in warranty and was showing an error code so I made an appointment for the engineer to come out. I cleaned it all out and the error seemed to clear. However, now its out of warranty by a month the error has returned as it only shows up on certain cycles. However, I am now having to pay for an engineer to come out at a cost of £16*12. This seems unreasonable to me as they can see I reported it before it was out of warranty but I am now having to pay. Based on this I would not buy another Hoover appliance.
Countless problems over a number of years with rubbish ovens that break continuously. Now, after I called the corporate office to complain, they're asking me to pay for their equipment - which is clearly not fit for purpose - to be fixed. Hoover customer service is genuinely the worst I've ever come across and their products are terrible. Buyer beware.
In December my parent purchased a new Hoover washer from Currys, they were offered extended warranty at the time but decided they were happy enough with the standard warranty and would then look at it after the initial year. Just outside the 30 days they had a error code come up on the washer so called for an engineer. Eventually nearly a week later an engineer finally turned up who changed a control board and then came to us and said he had a problem as there was damage to the drum lining caused by a coin and water damage to the controller because of this but it wasn't covered by the warranty but he could get the extended warranty now and it would be then fixed.
We asked the engineer to show us the issue as the controller which we have has no watermark what so ever on it and the engineer couldn't provide the coin he insisted had caused this. He took offense to this and when showing my brother in law who is an electrical engineer the issue he started yanking at the washer drum balling and shouting how he was doing us a favor and now we would have to pay his £109 call out charge, all this because we had asked to show us the so called coin that caused the damage as it made absolutely no sense that a smooth edged coin could of caused the damage he claimed or that it wouldn't of been present in the filter.
From what has become clearly apparent they may as well insist that the customer buys the warranty as if they don’t they will refuse to carry out any repair work when the product becomes faulty as you can basically tell the customer anything you like and dare they ask you to show them. Oh yes that’s it, its illegal to force a warranty on someone so lets find a way around it. Surely a washer is fairly susceptible to things such as coins accidentally going through and be well enough designed that they would prevent this causing damage.
After this my father threw the engineer out as present was a 6 year old foster child who witnessed the whole event and was left scared and traumatized by the experience. They then contacted the Currys & Hoover to inform them of what had happened where they were told that this was correct and without the warranty they wouldn't be able to fix the washer, basically what resulted in them being forced into purchasing the insurance. This is nothing more than a dirty underhanded tactic to force warranty sales on customers as the customer is being held to ransom.
What made the matter 10 times worse was they didn't even acknowledge the bigger issue of the fact an engineer who obviously suffers with anger issues is allowed to go into customers homes and hurl abuse at then in front of vulnerable children, which in this instance was a foster child who was there after being removed out of an unsafe environment and then even said that they would send the same engineer back to them and only at the point they point blank refused and informed the advisor that they would be passing this safety issue back to social services as this was a sever risk to foster carers who have products from Curry's that they eventually agreed to send a different engineer but this would have to wait until 10/02/16 nearly 3 weeks after they have been without the washer with a large house hold.
Every time I switch on my Hoover vacuum it cartloads of dust spew out the back. Surely the filter does not have to be cleaned and washed after each use. It means that I have to dust everything after I have hoovered. I would appreciate a refund on this product as it is not a patch on the old Hoover constellation which I had for years and never gave me a moments problem.
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