Contact HTC Corporate

This is the worst online shopping experience I ever had. I ordered a htc type c usb cable from the htc website almost a month ago now. And the package never came despite the FedEx website saying that it did. I received no type of notification or anything that my package arrived (that is if it even did) I contacted FedEx the company shipping my package and they told me to have htc file a claim with them. I contacted htc over a week ago now I believe. I was told they would contact me over the weekend, but they never did. I contacted them again and was told the escalation management doesn't work on weekends..I just now contacted them again and was told that they would contact me again in the next 24 - 48 hours yet again. I now told them if they can't contact me through phone then to reach out to me by email, I gave them my email but they never said that they would contact my email if they were not able to get a hold of me by phone. It's almost like they have no intention of calling me back because they know that this is all their fault. I paid nearly 30 dollars for a cable I never received.

First off the phone shuts off all the time even when fully charged. And usually in the middle of important phonemes calls! Then it feels very hot even when not in use! Then just the other night I picked it up to set my alarm and it felt very hot then a small puff of powdery smoke came out of the side of it, I got nervous so I went outside and it started sizzling pouring this god awful smoke and caught on fire! If it had Hall while I was asleep my home could've burnt down! Upon calling them I had to keep arguing with them because they wanted the imei number when I had to keep saying the phone burned up there are no numbers anywhere now. I called my phone service provider and they gave me the zero number but HTC company kept arguing with me saying they want the imei number off the back of the phone or in the sim plate Enoch was burned up!!! Now I am waiting for a call back on Monday! Well I'll kjeep u posted! I'm ready to file a class action law suit if I don't get results!!

I am HTC user since last 3 months and i have being using HTC desire 826.But from last 1 month the front and the rear camera is not working. Also, there is no proper customer service center or response from the company employees in the city of gandhidham and the near by region (PIN CODE- 370201). It is my hope that you would soon resolve the problem as soon as possible.

My HTC e9S handset is not working properly. How can I submit a formal complaint to the HTC corporate office?

Phone cracked the inner screen and you cannot see the display. It was in my sons front pocket and when he took it out and showed it too me the screen was blurry and I noticed the case was bent. I've been carrying my Samsung phones in my pocket for 5 years now and still works great. I guess the case was just made cheap because it bends very, very easily. Tried to get help from HTC but was told I would have to pay an estimated $150 for the repair and I'm assuming pay for shipping.

I paid $149.00 for the phone new at the beginning of this month so not hard to do that math! Guess I can use this phone as a reminder to buy name brand electronics from more reputable and better known companies. I wasn't looking for a hand out, just some help from a company that should at least accept some of the responsibility for this happening.

I have always used HTC phones and have always been completely satisfied. However, I recently purchased a HTC desire 512 from Walmart on the cricket plan, and I am so frustrated with this phone I am ready to file a complaint online. I will never buy another HTC again. I realize that paying $100 is not going to get you a top of the line phone, but this is the worst phone I have ever owned. Supposedly a dual core, but this thing is slower than grandma walking to the mailbox with a broken walker. Storage sucks, even with an sd card. Some things can't be put on the sd card, and the phones built in memory hold about 12 apps. No flash is ridiculous. I hate this POS! Time to buy a Motorola which seems to get better customer reviews.

It is with absolute disgust I write this.

I want to know what my rights are in these circumstances and how I can make HTC payable for their false promises and faulty, just so that no one else gets to go through this. I have so far spent about $215 for this and been without a phone for 5 weeks. Sending my phone back again for repairs.

In summary, HTC FAILED MISERABLY in their Customer Service at every step and in keeping up with their commitment.

I want to complain against Supervisor and Customer Support Rep, for failure to provide adequate quality customer assistance. I want my $215 BACK and I want to be compensated for over 1 month that I didnt have my phone due to HTC.

You guys at HTC repair are a joke/frauds...you are blood suckers, who loot people... you do not know how to perform repairs and your customer service is absolutely disgusting and pretty much a disgrace.

Here is my story. My HTC one (7) shutoff while on call and it wouldn't turn on. Contacted the customer service who advised me the process of repairs, etc.

I followed due process and what really happened was shocking to say the least.

1) They tell you the cost to be $90, repair in 5-7 business days and would send a shipping label within 24 hours (meaning shipping on them). I never received in 24 hours, so I ended up paying for OVERNIGHT shipping on my own.

2) Once the phone was received the customer support center and after about a week the phone was shipped, they came back to me and said it would cost $200 and NOT $90 as initially promised. I had no choice but to accept the charge, since I needed to get my phone up and running.

3) Next 2-3 weeks, no one contacted me or indicated to me what the status of the phone repair was. I had to check on their website periodically, which kept saying it's under repair. When I had expressed my unhappiness at a HTC survey, one of the guys contacted me and asked me why I was unhappy, etc. When I made him aware of what the issue was, he said "I will report to the corporate office for this." That was the end of story and I didn't hear anything back.

4) After nearly a month, I got the update from the website saying my phone was ready for shipping. Eventually 4-5 days later, I got the phone via UPS 3 days shipping.

5) It was shocking to say the least to see the "repaired" phone. The phone now wouldn't change. Whatever the little battery life that was left, exhausted in 15 mins.

6) Called the customer service within 30 mins after I received the phone. To my dismay, they indicated it may take another 10-15 business days for shipment/repair

7) Had to talk to the supervisor, to express my unhappiness...She was adamant that they cannot change "the process" and free repair was all they can do. Shipping the crappy phone back...

All along, I'm left without phone.

I got HTC Desire 820S on 5th April, 2015, & from the next day my phone started giving lot of problem. The bottom left hand side of the screen is elevated & apart from it, 4 days back my phone got a crack on the screen without any damage to the phone. I kept my phone on charge & when unplugged the phone from charge, it showed the crack.

I visited Pune-camp service centre & rather than listening to my problem, he was blaming me that I broke the screen. It has just been 25 days since I got the phone. HTC is the Worst service provider. I just hope the matter is addressed to the HTC higher management, & they get my phone repaired. I will never suggest anyone of HTC brand phones. I was a very loyal customer of HTC, but after this incident & seeing the behaviour of the HTC service provider, I will never suggest this phone to my family, friends, colleagues or any known person. Looking to get my problem resolved by HTC people.

HTC as a one time replacement screen process. So I wrote an email into HTC and got a very fast response and was given a number to call. I called into the 1800 number provided. After 4 calls and 30 -35 mins each call due to the "customer service rep" lack of ability to spell correct, my email was wrong 2 times, so I kept having to call back so that I could find out why I was not getting a email in regard to the process of how to get the screen replaced under there one time replacement.

Each time they requested my IMEI and a the list of information rather than just opening up the previous call ticket. They were extremely slow and frustrating to deal with each time, I did finally get a email back and my last name was spelled completely wrong, and was told when I went to send it that would need that corrected so no confusion and to who I was, ok so 4 call in I finally lose it , and refuse to speak to the rep and just continue asking to speak to a manager in the hopes this would get resolved and I could stop wasting my time. the rep would not get a manager, I m sorry we need your IMIE number, we need this , I will process it for you is all she could say. I hung up and went on the HTC US website and logged into a chat room. Was then told sorry your Canadian you have to pay for the screen replacement its only for US customers. I later confirmed this by calling the number given to me on the email on how to get my phone fixed. I have bought htc since you had to use a sylus pen and after that will never buy one again.

I purchased my new phone Htc Desire 816 G 4 months back. On 3rd March, while using suddenly my phone powered off. I tried to power it On but I was not able to make it. I plugged in the charger in hope that It will power on but no response. On 4/03/2015, I went to the Htc Service Care Patna & submitted my phone. The problem was that (*No power & Sim slot 2 not working). The Care staff told me that they need a time of 7 to 10 days to sort out this problm but they couldn't. I called up the care for my phone they told me that you will have to wait 1 week more because we haven't got the part till now. I thought that give them 1week. But whenever I call the Htc care they keep telling that 1 week again & again. They gave me the date of today to collect my phone but when I called them he told me that your phone has't been repaired till now. It's a request to you, sir, that please If you are not able to repair my phone then please Replace It. I'll b very thankful to you for this. Now I'm not going to call the care again, you need to do something, otherwise I will take some action.

I have bought HTC 820, the battery is really bad, it takes 5 to 6 hours to charge my phone to 100% and it drains off in 4 hours really disappointed with the brand experience.

My ticket number for servicing is 15INCW12ENA001423. My issues are as follows with HTC.

1) My new handstand and charger stopped working after 1 month of purchase.
2) I have given my handset for servicing on 2/3/2015 but still have not got any revert from the centre.
3) I called up to customer centre last week and they confirmed that they gonna give me the phone on 28/3/2015 but when I called them for confirmation they said its not ready and probably I will get it on 10/4/2015.
4) customer care centre executives does not have basic communication skill.
5) When I raise it on website of HTC they send me a revert which is nothing but absolutely a generic mail.
6) call centre number never gets connected

We are writing to you to express our deepest disapointment regarding the smartphone HTC ONE M8 bought at Saturne Luxembourg shop (30/04/2014, copy invoice attached). Above mentioned smartphone had already been returned two times for repair due to a recurent problem. This will be the third time we have to return it to Saturne Luxembourg (26 March 2015) . The technical problem, which has not been settled concerns the upper loudspeaker that doesn’t work during an incoming or outgoing call. You can’t hear the other party.

This issue is extremely disturbing, especially when you use mainly the phone for business purpose. We request the replacement of this defective smartphone by a new one. We cannot accept such a weak repair service. However, should you decide not to replace this defective smartphone by a new device, please return it repaired, we than would consider another brand for our staff members.

Y. Dimofski
CEO
MokaStar S.A.

I brought htc desire 816 G dual sim on 5th December 2014 from zoop charni road bill no 22-7298.From 22/2/15 the phone started giving problem I gave it in service centre on 24/2/15 in v care telecom service fort mumbai over there the representative shradha told that phone will back in 15 days, so I went to take the phone then again they told me its not done as part is not available so will give u back in 15 days I called thrice on customer care and they are not responding to our call which is seriously not acceptable as we are spending are precious time and the result is 0% then again I went to service centre and they told that now ur phone will be replaced in 15 days.my business is complete depended on cell phone and kind phone problem is harresing alot and now I am going to file a complaint in consumer court as I did not get any response from your side.

I rang HTC about 4 to 5 weeks ago regarding information about how I could get my HTC One phone fixed, the operator ran through the details with me and after that I decide to go ahead with the repair. The operator asked me for details which I gave including my full postal address which I spelled out for him, he told me that a courier would be collecting the phone the very next day, and that repair should be endeavoured within a week, I thought this was fantastic ..Also he said I would receive 2 emails in which to put 1 in with the phone in a box, I never received any emails like that from HTC, I checked my spam folder to see if the emails were there, I even checked the thrash to see if I deleted them by accident, they weren't there, I received NO emails of this kind...

The next day I had to take off work to wait at home for the courier, I waited all day till the close of business but NO COURIER CAME. I emailed HTC to see what had happened, the continued to blame UPS for getting my address wrong so that's why they didn't get there, but it was HTC that gave the courier the address, anyway, I had to email my address of again and all I was getting in return were emails of "sorry for the inconvienience" from 2 different technical people but nowhere near getting my phone collected, weeks had now passed and I still had the phone. After 4/5 emails to HTC expressing my anger and disappointment, I finally received an email with a "Ticksheet" attatched and a Ticket number in which I had to keep to keep track of the phone, the "Ticksheet" I had to print out and put in the box with the phone, I did this but just before I put it in the box I looked in horror, as they still had my address wrong.

I rang HTC again and told the operator about the address and he pulled my file that they have and sure enough, my address was wrong on that despite the 4/5 times I spelled it for them, the operator changed it over the phone and after I had hung up the phone, I received another email from him with another "Ticksheet" and another Ticket number, now I have 2 different numbers to track my phone, I was and still am outraged at all this, this is a total lack of disrespect for me as a customer and as a consumer and a terrible act of incompetency from HTC... also what has me totally aggrieved is that Im paying for this phone in a contract and as a result of HTCs lack of competency towards the problem.

I have been paying for a broken phone for 4 weeks or more when in actual fact the phone should have been back to me, mended weeks ago, the phone only got picked up yesterday Aug. 16th 2013 by courier and I already have another monthly bill in for that phone... Now I am seeking some sort of compensation for all the inconvienience that I have been caused throughout this whole ordeal, from missing a full days work for waiting at home for a courier that never came and for continuous payments made on a broken phone that should have been fixed weeks ago if it was collected when I rang first time... I would settle for a reduced price on the repairs to the phone at the very least and an apology or I would have to seek other advice on how to deal with this situation.

I would rather it be dealt with internally, so I will leave it in your hands but I cant express enough how bitterly disappointed I am in HTC and really angry that I even have to write an email like this at all because I never had to before.... I would appreciate a reply as soon as possible to this email and if you are not the one to deal with this matter, I would hope that you would forward this to the correct person in charge of these matters as I will not be writing this complaint again, I will be showing it to my legal advisor.

Your update of my HTC ONE X this morning caused irreparable damage to the phone home page. Please show me where I signed a document that said I let HTC update my phone without my permission. I lost the best picture I had on my home page of my daughter and the five apps that I use frequently. AT&T staff says I have to rebuild everything. all the settings were changed to who knows what. And today I had to buy a new battery for $75 installed, 14 months after I purchased the phone; it was hot to the touch even when not in use. I babied this phone, not a scratch on it.. As soon as I can I will get rid of the HTC One and go to either the iPhone or Windows phone. I know that Microsoft has NEVER updated their software without notice or permission from the user. I'll spread the word that HTC ruined my cell phone look and feel.

I bought a brand new HTC Desire U from Bobby Electronics ,sector-35-C,Chandigarh on 15-6-2013.after only some time i have been facing the problem in the set. HTC is a brand that everyone loves to purchase due to its good reputation and good quality sets.but this problem was unexpected and very disappointing.it does not give proper network.i have tried many sims of different service providers to check but all are not working properly.There is one another problem that it automatically switches off in between which cause much problem to me.the service center of sector-20,Chandigarh sent my phone for repair to Bangalore but the problem is still not solved.i request you to look into the matter as early as possible and replace my existing HTC Desire U with a new cellphone..otherwise i will complaint in the consumer forum under Chandigarh jurisdiction.reply as soon as possible.

When I first got the HTC One X it was great. But then when i tried to restart my phone it keep restarting and restarting and i only wanted it t restart once. And today my phone froze. The screen wouldn't turn off and i could do nothing. This will be my second time having to get a new phone and im really getting tired of it.

i purchased a HTC Desire X on 31st march 2013 and on 3rd of April the screen started flickering and on the 20th of April the phone stopped working and was'nt charging so i took it to the service centre and they gave it back to me on the 27th April and the phone still had the same problems so i went back and asked them to do it properly they tried trouble shooting it and they could'nt resolve it so i asked for a replacement they kept saying that they couldnt give me a replacement and when i called the customer care number they told me that their higher authority will contact me in 24 hours and tell me if i can get a replacement but still no response its been 3 days now and they still they tell me that you can do what you want but we will not give you the replacement even though its just one month old and htc has had my phone for almost 11 days in total.

And i have all the relevent reciepts the prove that the phone was given twice for service but nothing has changed and the problem has not been resolved. please do the need full.. and the customer care number is...18002663566 and the service center number is ....9663570107.... and i bought the phone from ROSHINI MOBILES which is located on kammanhalli main road and i have given the device to the authorised service center of HTC which is in Indranagar.

I have lodged my repair complaint (3rd time) to HTC.

The 3rd time complaint lodged on 26/2/13, HTC send a courier service to pick up the problem phone on 1/3/13 for send it back for repair. There is no reply from HTC since 1/3/13 until. 7/4/13. Thus on 8/4/13, I called to the HTC to check for the status. The customer service told me that they shall replace a phone for me. The phone is at service centre but so far no arrangement for shipping.As inform they shall check and re-arrangement for shipment as soon as possible.They shall give me a call within 24 hours after getting the status from service centre.

I have totally upset with their service thus I have been following up by a call every day from 8/4/13. Every day the customer service told me the same answer. As of to date (already 5 days) No call receive from HTC. No solid answer from HTC, still keep me waiting.

i purchase my htc desire sv on 4-1-13 ,after few months it stared switching off automatically , 15-20 times in a day. I gave the phone for sevicing in htc service center in chennai(gemini parsn complex) on 27-07-2013 and they told me that it will be serviced in 7-8 working days but still the phone is not repaired.they say that the parts are not availabe.if the parts are not available then replace my phone.please see to the mentioned problem and try fixing it as soon as possible.

Well, as with many other owners of the HTC One X, I ended up with one which had a fault with it's wifi connectivity. After grinning and bearing it for a number of months, I finally decided to send it for repair to HTC through its warranty.

I contacted HTC and was put through to their Romanian call center, which had only recently been opened and a UPS pick-up was arranged for the next day (Tuesday, 5.3.2013). This pick-up occurred as arranged and I began waiting the 7-10 day period that was required for repair and return.

By Friday, I had not been contacted by HTC with a tracking number or information relating to my repair which raised concern. I googled HTC's customer service record and was horrified to discover their extremely poor track record. I contacted HTC on Friday and was provided with a tracking number over the phone. Upon checking this tracking number, it was revealed that my package had been sent back out for re-delivery earlier in the day and i believed it would arrive at my address shortly. When it didn't, I began to presume the worst had happened and that my phone had been lost or stolen, which was only confirmed to me a week after it had gone missing.

Even with this being the case, HTC refused to replace my phone until UPS themselves confirmed in writing that they had lost the phone which took another week. I am writing this after being contacted by UPS confirming they had lost my package, yet have not been contacted by HTC.

Now, I can only presume that HTC are going to take even longer in sending out this replacement handset, however, I don't know whether they have received this communication from UPS admitting liability for the lost phone. When speaking with HTC customer service reps they constantly blame everyone but themselves, from UPS to the technicians involved in the repair process. I was sent around in circles, from UPS to HTC and back again for a period of around two weeks

I am now 2 days short of 3 weeks without my phone...All for a very simple repair I probably could have carried out myself, but didn't from fear of voiding a warranty HTC are so obviously incapable of satisfying.

simply put, HTC have the worst customer service I have ever experienced...And I've flown Air India.

Phone Attended orange (now ee) shop to complain about performance of. My HTC. One. Phone as the internet. Connection is. Substandard. And fails to connect more often than not this iothing to do with my internet provider as my old iphone. Connects no problem also the volume on the calls is woeful on attending to equire about this.

I was brushed and told to contact. HTC. Also the filling in on this complaint form is awful all punctuation mistakes on this complaint. Are a result of your awful. Product. Any. Refusal. Or. Failure. To deal with this will result in the cancellation of this contract.