Contact AT&T Corporate

I had ACP benefits and ATT transferred them to someone! I thought they were over but no! The past 2 months I been paying full price for my plan. And now I find out why. Where did you send my benefits, why, and give them back!

My name is Misty Hendrixson
578247279249 is my account number
318-608-6889 is my phone number.

So figure out what happen and fix it NOW please. I needed that help from ACP!

AT&T sucks their costumer service line laughing and being rude not really being really resourceful and don't have clue what their jobs are don't have respect asked for a higher up on the phone like 3 or 4 times wouldn't get one then still didn't resolve the issue.

About 3 months ago my husband and I went into one of your stores to purchase new phones. We bought 2 Samsung galaxy S21 Fe's. We love the phones but my complaint is about the young man who sold them to us. His first name was Jon. He is no longer at that store. The stores address is 6649 w. Peoria ave. #2 Glendale Arizona 85302. After the phones were all set up he went to the backroom and brought out 2 cases, a fast charger and a boom box. I asked him what all that stuff was for and he said it was complimentary for purchasing the phones so I asked if it was free and he said YES. So after reviewing the cost of my bill through the store I found out I was being charged for all of that at 47.99 a month for a year! The price on the boom box said 80.00 and found out it was 350.00! I am a 69 year old retired senior and felt I was taken advantage of. I never would have taken any of that knowing I would have to pay for that. I have no proof of anything since it would be his word against mine so I will pay it but I wanted to bring this concern to your attention. I gave the boombox to my two grand daughters who love it and wouldn't think of taking it back.Also I don't know if you are a paperless company. I figured you were because I never received any paperwork at all. He did everything on the computer. If there is any way you can send me paperwork on my purchase I would appreciate it. Thankyou. Debra Dascenzo 6942 w. OLIVE Ave lot # 97 Peoria Arizona 85345

Wifi & home phone has been out for 8 days. Called customer service 7 days & told each time service would be restored that day. No reason given for outage.

They only get 1 star be because I cannot give them a lower rating. I have spent 9 hours on the phone with the technical support over the last 2 days about one of the 3 boxes I have not working. I have been hung up on and talked to 4 different people with everyone of them giving me the same runaround. I asked for a technician to be scheduled and was told by everyone they could not schedule a tech. This is the worst customer service I have ever received. I still have no resolution and am paying for service that AT&T is not providing. I will be switching to another service as soon as I can get it scheduled. Thank god I did not switch my cell service to AT&T. I would not recommend doing business with AT&T under any circumstances.

I went to an at and t store and a customer service rep Chad came to greet me. He was about21 had brown hair and glasses about5 ft6 inches tall. I told him I bought my iPhone in April and ever since have had trouble with the tone going off when I touch a number such as entering a passcode at times but the phone doesn’t actually enter the number it only makes the tone. He asked me to demonstrate it but it worked. He blamed reception but we have an at and t tower in our front yard. Then he said I was probably doing something wrong and just walked away not offering any suggestions , diagnostics nothing. If he gets away with offending 61 year old ladies f or no reason and brushing them off he did a pretty good job of it. I would call what he offered customer disservice. Name was Chad.

Uverse on my android is useless. Connects whenever it feels Ike it. The most undependable service ever.

If I could give zero stars I would. I canceled an order after being overcharged August 21 it's now Sept 22 I have yet to receive an refund and I don't have the services. The tier 2 department is a complete joke. Filled with condescending workers. I have been called by 3 different representatives who all claim to be in charge of my claim but they are never available everyone takes off from work. I have asked to speak with a supervisor on multiple occasions they claim not a single one is available also I will get a call back in 24 hrs which never happens. I will tell anyone and everyone who I meet to never ever get your services. I just want my money back I'm tired of calling and complaining and speaking to people who could careless I met with sarcastic remarks and lies

Been calling trying to get my Uverse service working only to get stood up for appointments, no shows and many other dissapointing matters that AT&T needs to know about which would take to long to discuss thru email.
Please contact me ASAP.
Thanks!
Pat
502-507-3484

I stopped in this AT&T store on Sunday, September 10th, to pay a bill, and the store employee, Jacob Meyers was Very rude. I gave him my bill, then he asked me for my drivers license or my pin number before he could process my payment, I told him no, and that I didn't feel comfortable giving him my drivers license. He refused to process the payment saying, that was the only way he could get into my account, mind you, I had already given him the paper bill. I told him that I don't typically visit this store, I usually pay online or mail it, he responded with "maybe you should keep it that way". He ended up using my pin number to make the payment. I do not recommend visiting this AT&T store, very poor customer service.

The customer service rep “JOE” was unprofessional and condescending hung up on me after he said he is going to transfer my call to an ATT rep.

My wife and I went into the grand prairie texas store on 09/02/2023 to discuss new service plan with our own family. currently we are part of a family plan with my wifes sister and they need more lines for their growing business. we were greeted by a gentleman who said he could help us. i do not remember the gentlemans name. we asked about pricing and other options and every answer was " it should be" or " its about". we revieved no definete answers. i discussed with him my line and the phone still having a balance. he responded by saying " its about 12 more payments at $20 a piece." several times i asked for exact amounts and kept getting, " its around" or " its about". disgusted, my wife and i left. we searched a new carrier. on 09/04/2023, i went to a different store to pay off the phone so i can transfer service. to my shock i was told i owe $433. this is a vast difference from the " its about 12 more payments at $20 a piece." the girl stated that there are credits per month that are added and if i wanted to pay off, it would be the $433.
i am livid. several times i asked for information and was given non specific information. when i go to another store to pay off the amount sorta stated, i look like an idiot. nothing was explained that if we go to another carrier the amount changes by this original gentleman. if this is a training issue, i hope this serves as notice to better train the employees. i felt like the time spent in the store on the 2nd was waste of my time, and furthermore i was wasting his time. evident in he pulled out his phone as we walked away. we will be taking our services elsewhere and will also soon be discontinuing home broadband,

I’m writing because I’ve exhausted my options—our internet service has been intermittent from 7-13 August, with no service from 15 August to now. New lines were being replaced in our neighborhood, so we didn’t call until 22 August; we assumed the lack of service was from this. When we learned the entire area was back in service, we called on 22 August. I spoke to a supervisor somewhere around this time.

22 August: My wife spoke to AT&T representative Mark for 22 minutes, who scheduled an appointment with a technician for 23 August, 8-12 a.m. ET.

23 August: The technician arrived at 8:44 a.m. and informed me that the issue was further up the street at the main box and that we could expect service in 2 hours. They told us that we were the only ones in the neighborhood at this time without service. Service was not restored as promised. I called again at 3:15 p.m. and asked for a supervisor, Karina. She didn’t even see where work was done in our neighborhood or that a technician was dispatched earlier that morning. I was promised the technician would arrive tomorrow between 8-12 a.m. No one showed up.

24 August: After the tech never showed up, I spoke to a representative, who transferred me to a Resolution Specialist, CK. Once again, the system didn’t show that a tech was dispatched. He said he would have to escalate the call.

I’m a retired army veteran who retired in 2019 and became disabled. I work remotely for the CDC, so this outage of no service costs me money.

I believe this is blatantly disrespectful, unethical work practices, and unprofessionalism from AT&T. I just can't believe I'm being lied to by a reputable organization

Thank you.

Kenny & Amy Miller
356 The Gables Dr.
McDonough, Georgia 30253
Account # 157128439

Me and my grandmother came in for an upgrade. We were the only customers in the store keep and mind. We had to call customer service to sort something out, the guy who helped us was so incredibly rude and disrespectful about it as if we we’re supposed to know how everything works. Another couple came in for the same thing and after that the employee ignored us completely. When the employee was done with the couple he finally asked us what phone we wanted and turns out the couple got the last one of the phone we came in for. So we tried to explain that we were here first. That’s when the employee started to get loud and hateful to us so we left with no phone and feeling angry and disgusted with AT&T. By the way look out for a employee that’s a bit bigger with a tattooed arm and red beard. I would have asked for a manager but I couldn’t stand to be there one more second. I mostly feel bad for my grandmother it’s not fair to her because she’s older and doesn’t understand how all the phone plans and upgrades work and instead of helping her to understand the employee made us feel dumb. I will never go back to this AT&T store. This was at the North Park store in evansville around 5:30 by the way so whoever was working then shame on you for being so rude and mean.

I need to call to cancel insurance and Next Up that I’m forced to get when upgrading. But can’t get through to customer service, called twice now get put on hold for 30 min and then the call drops??? Do better AT&T, you’re making it obvious you just want to screw over your customers..

Hi how are you my phone number is 9088756862 my phone was suspended
The bill is about $11,000 I tried to work
To pay my bill but is impossible to get all the money in one payment
I don’t understand why AT&T let my account on for months without payment
I know it’s my fault
I really need to speak to right person to make a plan to pay my bill please
Contact me 9082664150 thanks

I contacted AT & T, during the middle of my work shift, because I work remotely and was experiencing intermittent service. Two days prior a bad storm came through an knocked out my power for18 hrs. I can only assume the issue was due to that. I called to get tech support and was told my bill was past due 30 days past due hence the reason for low internet connection. I spent 30 minutes on the phone disputing that I paid my bill 16 days prior. Finally she realized the system was incorrect. After transferring me to tech support, it was incorrect and I was transferred to a rebate line and had to hang up. I called back again and the next person transferred me and I held for 15 minutes on the line and no one ever picked up. I called again and the third person refused to let me speak to a manager. Each every last one of them kept trying to sell me cellphone service despite saying several times that I only want to discuss my connection issue. Finally, after a fourth call to At& t, the last rep told me that there is a reported outage and my area and field techs have been deployed to fix it. Why did I have to be on the phone for an hour and a half, off the clock to get that information. I've never had to deal with a company who employs this amount of incompetent people. I'm very agitated that so much of my time has been wasted, I was refused a manager and no one could respect my wishes not to discuss promotions and upsells.

My father had the internet box that was being leased from at&t he told the rep when he came in that wanted his bill mail to his house never received a billed was called and he said his bill was past due 2 months so he came in when he came in the rep made him pay for box in full and also paid 2 past due bills . i was on the phone while he was in office ii tried explaining to the rep if the box is being leased and he no linger wants it why do he have to buy it this was never explained to him in the begining this is an 89 yr old man that doesn't understands and i feel he was taken advantage of by being pressured to purchase the box. He paid over 700 and some dollars that day when he came in .

This really deserves no stars!! No internet service for 10 days, it went out on Saturday July 15th 9am. I called AT&T and the tech person indicated it was an area outage, a new router was sent and a tech was sent to my house on Wednesday July 26th. The tech was able to get the internet to work for 3hrs but then it went out again. The tech indicated the router and our line is good that it is on their end. Than heading to Friday July 27th I was informed from AT&T that the area outage was not fixed and that we would have our internet working by the weekend. In the mean time, we have a tech to come out on Monday July 24th. Well it is Monday July 24th and the tech cancelled our appointment that they are overwhelmed. We now have an appointment for Tuesday July 25th at 10am. Let's see if they really show up, I doubt they will.

In the mean time, my wife lost an entire week of work since she works from home. Everyone keeps giving us the run around on when the internet will be resolved or what is actually going on. This has been a horrible experience with us with AT&T. My wife is now looking to switch with another company as she is extremely frustrated with this situation. Time to finally switch out AT&T!!!!

Last April (April 6), our son's phone line was suspended from our 5-line plan because he is residing in Europe. We were told that he could get his phone line and number back as soon as he was back in the country, for a $35 re-activation fee - a rip-ff, IMHO, but okay - better than paying $15+ per month for a phone that is not in use.
Since he will be back in the US in a few days, I chatted with an AT&T representative, who explained that his account had not been suspended but cancelled, which means that after 3 months the phone number may be assigned to somebody else - contrary to what I was told in April. Of course, three months have passed and his phone number, which he had had for 15+ years, is gone. In the chat they offered to have their technicians "find a phone number that is close to his old one," which is of course not helpful. The representative then called in his supervisor, who simply said:"phone number is no longer available, call 1-800-331-0500 [standard number to contact AT&T] to explore my options, and then he went silent after I expressed my dissatisfaction with that "solution" - I waited for more than a half hour to allow him to come back to the conversation. The 1-800 number is so generic that no solution can come of that. Since the person who has the phone number now can only have had it for 2 weeks, I think it behooves AT&T to correct their mistak by assigning a new phone number to the current holder of my son's phone number. I cannot get over the incorrect info given to me 3 months ago and the rudeness of supervisor Carlos. What should/can I do?

I contacted the AT&T loyalty department because I was considering switching to Verizon, they had offered me a very good deal. I’ve been with AT&T for over 20 years. The loyalty department did give me a good deal and told me the upgrade charge for the three devices would be waived. I get my bill and there is $105 upgrade charge. I reached out to the loyalty department and they are unable to waive the charge because it was not documented in the notes and I don’t have a “fan” discount on my account. I’m extremely upset. I wonder how many times things aren’t “documented” so now the fees can’t be waived when the customer calls inquiring why they are on the bill. In my opinion, this is very manipulative customer service so they don’t lose business. As soon as my contract is up I will be leaving AT&T.

Spoke with a service rep NANCY PIETRINI today at approx 10am. It was the worst customer service experience I have ever encountered. Although I was signed up for an extended payment arrangement, she told me there is no ext payment arrangement, she’s never heard of that in her life & if I can’t afford to pay my bills on time that I shouldn’t have a cell phone with their company. She also refused to give me her name. I received her name from another agent.

I lost a phone. When I called customer service an automated message told me I has.to make an appointment three days later to speak to an agent. My wi fi is down and it will be 8 days before a technician cam come out. Three days to speak to some regarding wireless and 8 days for a technician appointment for internet?? This is ridiculous. Att has the most subpar customer service of any company I have ever dealt with. Constant pronlems and very little support. I will have service started with a new company before AT&T bothers to call back or come out.

I have been dealing with AT&T for months trying to get them to fill a deep hole they dug on my property back in March. The time fiber came in our development. We have several children in our area that this could be a deadly situation. In which you and AT&T will be held responsible.
I have reached out to a technician, Harold 7049410396 who left a Service Promise paper with me. lol
I have called and called let messages. Nothing has happened. I guess my next plan of action is to bring my attorney into this problem.
Now its on you!

Unhappy and disgusted customer,
Bette Stephenson

I have 5 business lines with ATT and all of a sudden 1 line stopped working. It was getting the message "Your phone is not registered on a network, so you can only make emergency calls." After spending 5 hours which is not an exaggeration on the phone with different members of their team, the solution was sorry it's not our problem. "There is probably a defect in the phone you bought from us due to the manufacturer. There is nothing we can do about it. You will need to contact the manufacturer directly." I asked if they could just give me another phone of lower value or give me some credits since the phone is literally only 5 months old and in perfect condition and once again was turned down immediately. Needless to say, I will be moving all my lines out as soon as I can since I purchased all 5 lines of the s22 on the same day. I just can't fathom how its an internal issue affecting the phone and they are not willing to take responsibility when they are in charge of resetting the networks. etc..

I am extremely disappointed with AT&T for their unethical practices of charging hidden fees in my monthly bill without any prior notice or warning. On top of that, they didn't even bother sending me any reminders to pay my bills. This lack of transparency in their billing practices and disregard for customer service is completely unacceptable.
I trusted AT&T to provide me with reliable phone and internet services, but instead, I feel cheated and taken advantage of. It's frustrating to think that I have been paying unnecessary charges for who knows how long without even realizing it.
In this day and age, where communication is so easily accessible, it's shocking that AT&T couldn't even send out a simple monthly reminder to pay my bill. It makes me question their level of concern for their customers and whether they truly value our business.
I hope AT&T takes responsibility for their actions and takes steps to rectify the situation and prevent it from happening again in the future. As a loyal customer, I expect better treatment and transparency from a company that provides a service that is essential in today's world.

Store location 16443 W. 159th St Lockport IL at 2:10PM on Wednesday June 21, 2023

Dear AT&T,

I walked into the store because I wanted to upgrade my cellphone and watch, as I walked into the store there was only one employee helping another client.

I immediately knew that it was going to be a wait and since I have experience with retail. Honestly didn't bothered me at all to wait. Reason why Im complaining is the fact that your employee who was a female made eye contact, did not smile or even say " It will be a wait time in a warm tone"

I sat down for almost 45 minutes and she ignored us at all, I wonder if they will make a client wait for 2-3 hrs just to make a payment. she pretty much did not asked why could she do t help me.

I felt terrible and decided to get up, smile and walkout. I saw your employee looking at me as. I just think that your company is looking terrible with these type of behavior. if they are not happy dealing with people they should reconsider their job.

As a client I need AT&T's service but AT&T needs my money. I don't think I'm ever coming back or recommending this store again. I'm also sure that this is probably happening in many more stores. I just needed to inform you because I felt humiliated.

Thank you!

Dear AT&T,

My Internet account, ut AT&T, has been closed for a long time,,,I do NOT understand why now AT&T stole money from my bank account without my knowledge and without my having service from AT&T.

I called AT&T last week and asked them to return the money stolen by AT&T from my bank account, the person from AT&T promised me that in a maximum of 24 hours he would return the stolen money back to my account and also refund my charge bank overdraft charges that were created by AT&T who took money from my unauthorized account and did not know about me,,,

I did NOT receive money back into my account from AT&T, I will have to report the theft to the Police if by 12 noon today AT&T does not return the money it stole from my bank account.

In desperation, the AT&T victim wrote to you,
Scott Saturn

Account Activity
Type
Search
Amount
Date
Check #

All Transactions
Type description or check #
From

06/16/2023 OVERDRAFT FEE(S) $ 55.00 Fee
Uncategorized
$ 79.98
06/15/2023 AC-ATT -Payment904702001EPAYP Scott Saturn $ 65.62 ACH Debit
On Saturday, June 17, 2023 at 09:06:40 AM CDT, AT&T Account Management <update@emaildl.att-mail.com> wrote:

myAT&T
AT&T AutoPay update

Hi SCOTT,

A request for cancellation of the AT&T Uverse account ending in 5436 has been processed.

Future payments will no longer be made automatically. You will need to pay your bill using another method before the due date to avoid incurring any late charges. Please visit att.com/MyATT for available payment options.

If you would like to re-enroll in the AT&T AutoPay program, please visit att.com/autopay for easy step by step instructions.

Log in to make an online payment now.

For further assistance, please visit us at att.com/contactus.

Thanks for choosing us,
AT&T

Popular support topics
View bills online
Make a payment arrangement
Update billing contact info for your accounts
Paperless billing
Go Paperless
Reduce clutter with online billing.
Automatic Payments
Set up AutoPay
Save time and pay your bill automatically!
Understand your bill
Understand your bill
Get info about your bill and payment options.

Sign-in myAT&T Account | AT&T Support | Contact us
TTY and relay services available

facebook twitter

Please do not reply to this message.
All replies are automatically deleted. For questions regarding this message, refer to the contact information listed above.

©2023 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, and DIRECTV are registered trademarks of AT&T intellectual property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T Privacy Policy
DIRECTV Privacy Policy
att globe
CPAY_D016EH

Actions

I had internet DSL with AT&T for 15 years because it was the only option. In those 15 years the monthly bill varied from $64.00 to sometimes over $130.00. Anytime I called for billing questions or technical support the service was horrendous. I'd spent 30 limited verifying my information, and often was hung up on. Finally T-MOBILE offered service and it is just $50 a month at speeds up to 50 MBPS vs 6MBPS with AT&T. I called to cancel service with AT&T on 5/17/23. I paid a $64.08 on 5/18/23 and again $64.08 on 5/24/23. I also paid $63.95 on 6/2/23 thinking it was my last bill. On 6/17/23 I received a bill for $60.00 for charges through 5/17/23 through 5/17/23 - the same day I cancelled. Have spent 3+ hours on the phone multiple times and have been hung up on, told I would be called back and nothing. I will never do business with AT&T again. I called all the numbers on the bill and am told they can't help because I had DSL. Had no issue though taking over $1139 over a 12 month period for horrible service.

I've been 5 days now without a phone since I lost mine been to 4 stores and they don't do nothing but give me a run around about bull the thing is I'm eligible for a upgrade on one of my lines and can't even get it this is a bunch of bull about ready to say the with them and go elsewhere

I traded in my iPhone 11 and got notification from att that I got the full 800 trade in. Now att is telling me I get no trade and they can’t find my phone. I have a confirmation email and print out. What a joke. Don’t risk it

For 8 business days I have been trying to get new service for a commercial property. The following reps have not helped get that done. Ian Hinojosa and Paola Carvajal. Paola tried to help a little bit not did not follow thru. Ian was useless, n o response from him. Despite the emails and several phone calls to their office/cell numbers listed in their emails, they did not take care of me. I cold called the 1-800 number 2 days ago and the At&t rep Maria Preuss took care of getting things set up and was awesome.
Please see emails attach showing the lack of correspondence from Ian and Paola. (and Harold and Peter)

They Loop you around so that you give up. SUGGESTION TO ATT CUSTOMERS BEING RIPPED OFF; TAKE THEM TO SMALL CLAIMS COURT

Enclosure in disrepair.
Address: 7909 Dale Ave. Richmond Heights, MO 63117

Every time I go there they don’t have screen protectors for my granddaughter tablet we brought from that store,next they don’t have paper to print out my receipt all out of paper never can go in and check out without some kind of problem.And they act like it’s no big deal that you come to the store to pay your bill and would love to just for once not have nothing go wrong but they don’t care because they not the one who got up and wasted their time to go to the store and then get their and can’t be accommodated with out always having problem with something every time you go to at&t.If I wanted my receipt sent to my gmail I would have went on line and did it from home but I wanted my receipt printed out like I was promised it was going to be done when I did my application to get my phone..This company needs workers that can actually help the customers and try to sway them to do something that they want them to do so they can be happy and not the customer. I will not be dealing with these customer services people’s anymore.Can’t wait to finish paying for this phone so I can switch over to another company.

ATT Home Tech service through Asurion has been dishonest. I have called up to five times to resolve a refund that Asurion created. I returned a DVD as per instructions and I was told I would be given $80.00 for the DVD. THIS WAS THE BEGINNING OF May. Every time I call I have been told that the issue has been resolved and I would get an email. I haven't received the email. I would like this resolved so that I can cancel this program.

I signed up with AT&T in Target on March 10, 2023. The promotion was a switch offer for $250 bill credit to get a brand new iPhone 14. There was no money paid for the phone but I did pay for a few months of the Protection Plan, around $40.00. The AT&T rep's name was Lailee. Lailee put her name and number in my phone that was to be used 'at any time". Everything seemed to fine as the delivery date for the new phone was supposed to be around 3 days later. On March 14, I received an email stating that the shipping had been delayed to a later date. I waited 5 days, still no phone. So I decided to text the number given by Lailee, before calling customer service. No response. On the website, I tried to find the order status by searching the order number - no order found. Next day, I texted the so-called help number. Again, no response. On March 15, I get an email stating that the order had been cancelled due to " a problem on their end". I chatted with customer service, who said the order was cancelled because I ordered a yellow iPhone and yellow was out of stock. Apparently, I should have been told that yellow was out of stock. I told them if the cancellation was because of something so simple, why couldn't have Lailee or someone from AT&T responded to my texts. I called customer service and finally spoke with someone in person, and not a chat, I asked when my money would be returned. I got a whole bunch of BS saying that there was this whole process of cancelling the order in the system that would take a few days. Which is funny because the 2nd email from AT&T said that the order had already been cancelled. It took over a week for my money to be returned! Why would it take a whole week for $40.00 to be returned?? In closing, AT&T has AWFUL communication with customers, just bad customer service all around. I would never recommend this company to any one and from reading the experiences of many others on this site, I would not be alone in that.

I TOOK MY PHONE TO GET FIXED AT PHIXSMART-CLEARWATER ON 2811 GULF TO BAY BLVD CLEARWATER FL 33759.
THEY DIDNT FIEX IT......THEY GAVE MY PHONE BACK BUT IN WORSE CONDITION....THEY DIDNT OFFERED IT TO GET IT RIGHT ...PLEASE HELP ME ...I PAID THEM $145...... I AM SEEN A LAWYER IF YOU GUYS CANNOT HELP........

I had $969.17 taken out of my bank account due to you not recieving a phone back and my trade in.
I called and called I chatted on line, I was told I should have taken a picture of the return label. I didn't even think about taking a picture of it due to due to a daughter diagnosed with stage 4 cancer and a husband who have cirrhosis of the liver. The last thing I was thinking is take a picture of the label.
Both the replacement phone and my trade on phone where in the same box "yes you can put them together" I was pretty much accused of keeping both phones. I am 58 years old the last thing I want are 3 phones.
That being said I stopped my phone with AT&T, stopped any monies coming out of my account. Now I have 2 new phones that are about 3 months old and are unusable. So what do I do with these phones seeing as though they are not that old I would expect some reimbursement when I turn the phones in. Since I no longer trust you company I will not bring them to a store and not get a refund, and do not want to hear we need to look at them then we will send you the money value of the phones.
I want to thank you for the $969.17 taken out of my account along with the over draft charges I was charged.
Thanks for nothing

My ATT Universe bill has become so terribly expensive, it's hard for me to keep up with it. My monthly bill for my home phone, cable TV and internet is now $122.24 each month. I call ATT and speak to an agent each month and ask for some assistance with this bil. Some months, the agent is able to reduce by only $10 and some months the agent is able to reduce my bill by more, which help out a lot. I don't know what else I can do. I used to quality for promotional offers, which extended a year, but I may be out of promotions. I can't remain with ATT if this bill is going to e $222.00 per month. This is outrageous !!!! This Sunday, May 21, have started a case with ATT which is. M75679365. I don't know what will be the outcome of this case. I don't know what else to do !!!

I did an upgrade to one line. It would not let me do it myself online so I had to call ATT directly. I traded in a fully paid off Iphone 11 Pro Max for a new Iphone 14 Pro Max. I received the phone no problem. I didn't receive a trade in kit. I had to call back on 02/27 to get a return label. I sent the old phone back on 02/28. In March, I didn't receive the trade in credits. Called ATT and they said they did receive the phone but they were still looking at it to call back. Just got the cell phone bill and it is still wrong. Been on the phone with ATT and they said the reason the promotional credit was not applied because the genius that took my order did not create a trade in order and because it is past 30 days, they cannot adjust it. So now because of a negligent employee at ATT, I will be losing hundreds of dollars and they are unwilling to fix it. It is almost like theft.

To Whom It May Concern:

On 5/10/2023 I visited the AT&T Store Bloomington Whitehall Crossing. My objective was to upgrade the I-phone on my account. I was immediately greeted by a Customer Service representative who appeared to be very accommodating. He correctly requested my identification to prevent fraud protection, however, I had forgotten my identification at home. He politely apologized but I understood. Being a victim of fraud, I was pleased that he held firm to the policy. I returned to the store 30 minutes later with ID.

I had informed him that I wanted to upgrade on my account, and I wanted to learn of all options that would maintain my bill at the same price. I had informed him that two of the 3 lines on the account were for iphone 8 and one for an iphone 11. I did not necessarily need to upgrade to an iphone 14. He briefly looked at the 2 of the 3 phones that I brought with me and discussed upgrading options with the I-phone 14. I informed him that I spoke with a customer service representative over the phone that mentioned the Loyalty Department discount and the trade in value for my phones. This is where our conversation soured.

-The representative denied having knowledge of the Loyalty Department
-Quoted me a different trade in value for my I-phone 11 Pro Max than the Loyalty Department
-He failed to inform me of discounts that I may qualify for considering my spouse and I work for local government and public education.
-He accessed my account but made no effort to review my account.

I ended the conversation with him by explaining that I was dissatisfied with the customer service that I was receiving. It was clear that he was insistent upon providing me with one option to upgrade the phones to the iphone 14.

I will never return to the store, and I will tell others not to visit the store.

Ok I order. A iPhone 14 pro max for my grandson in March .some how it was put on lost and stolen list. This is is 1st week we got it.Now these was March 2 it was delivered. I have been in contact with them at least 6 times I ask for a new phone but was told your past of getting refund . I said that’s you guys fault I been calling you for 2 months All I one is to exchange phones. I have exhausted myself from hearing oh it should work now. Well I’m here to tell it doesn’t. Either give me a refund on r new phone. The phone I’m having trouble with number 817 583 9107. I can’t believe company big as you people can’t send damm new phone out crazy

I was told when I got a samsung galaxy watch my bill would only go up to 274 dollars I receive a text saying next month's bill will be 526 dollars and every bill after is 435 dollars a month 2nd time I have had a problem with at&t store and at&t company not on same page basically lied to.

We are not getting all of our TV channels and particularly the ones we watch. We called on Sunday and told that there is an outage and they are working on it. We called again today and told they are still working on it. Extremely frustrating to even get into AT&T. We were given no timeline as to when it would be fixed.

placed an order for 3 new iphones (2iphone 14 plus and 1iphone13) and pay sales tax of $170.62 which we were charged twice for on Thursday 4/20/23. The phones were supposed to be delivered on 4/21/23. We got only one phone iphone 13 on 4/21/23. We called reported that both of the Iphone 14 plus phones were not in the package. We were told by at&t rep. that we had to file a lost and stolen and transit. That our money would be refunded in 7-10 business day for $125.00. That because of the cost of the phones a replacement could not be sent and the we had to start process completely over. Because it was so late on 4/21/23 the verification department was closed and we needed to call back to complete a new order. on 4/22/23 called back spoke with Janessa made sure that the claim was filed and started a new order. That process went from 8: 30-12:30pm due to verification issues. Finally got the order completed paid another $125. Then around 7pm on 4/22/23 got a order cancellation notice due to the system not being able to verify my husband identity. Called spoke to a rude rep. nothing got done. Called back to just cancel EVERYTHING on 4/23/23 was told that the lost or stolen in trasit claim was NEVER submitted. That basically we had to file another claim and have to look into refunding our money for the first order. FEDEX CLAIMS THAT ALL ITEMS WERE RECEIVED, BUT IN THE ORDER DETAILS ONLY ONE ITEM WAS PUT ING THE BOX. THIS IS FRUAD. THESE PEOPLE HAVE LIED TO US. THEN TRYING TO MAKE IT LIKE WE ACTUALLY GOT THE PHONES. NO ONE IS HELPING US. WE HAVE BEEN LIED TO REPEATEDLY.

I was on the phone for over four hours on a basic customer service billing question. I was transferred to over 10 representatives and different departments. I have gotten hung up on numerous of times I have been transferred in midsentence. This is the worst customer service experience I have ever received in my life on top of me being a wireless customer for 10 years.!

Not too long ago I once again had trouble accessing my att email account. I could not resolve the issue myself, so I went to a local computer repair store and paid for assistance. We reset my account together and reset my password. All was well for a while. Firstly, I don't believe an email service should ever be complicated enough to require professional tech help. It took an hour to get through the process.

Secondly, I am now unable to access my account again. The user id and password I set up with the Computer Tech did not work. When I called consumer services, I was informed there was no backup email to work with and no phone number on file, both of which were set when I worked with the Computer Tech. I am greatly confused by this.

Thirdly, I am now in a totally asinine business process where I have to wait 48 to 72 hours to get a phone call. I was called after 48 hours, but was unable to take the call at the time. I returned the call four times during work hours and left a message each time requesting notification of a time I could expect a call. No response or return call has occurred. As you are well aware, people are busy and may not be immediately available to answer a phone call.

I called customer service again, and I was told if I do not speak to a technician within the 78 hour timeframe, I would have to submit another form and start the process again. This is insanity. ATT will have withheld my personal information and disrupted my business operations for over a week. I am flabbergasted at the ineffectiveness of your system and the dismal attempt to provide customer service.

I hope ATT makes an effort to change this archaic, ridiculous process. You will lose customers.
&T still handing out bogus email address to file a complaint. I was provided an email address from a customer representative today (4/19/23) that bounced and has bounced for the last two years. Content of my original complaint:

Att&t sent me a bill for an acount I never opened that is 15 years old. They told me it was open in 2009 and closed in 2011. Then reopen in 2023 .why are they trying to bill me for this and I haven't had a phone with at&t since 2003. They just keep giving me the run around. Nobody can help me. I've talked to five people and no resilution.