Contact Virgin Mobile Corporate

I AM THE VICTIM OF PHONE FRAUD ON MY MOBILE PHONE ACCOUNT 775/450-5753. THERE HAS BEEN SERVICE PROVIDED TO THE UNDERSIGNED FOR AT LEAST THREE YEARS. WHEN I HAVE TRIED TO USE THE PHONE, REQUEST IS REFUSED. STATEMENT ON THE PHONE SAYS I HAVE TO CONNECT TO THE COMPANY.
SPRINT - SO I AM TOLD - IS THE CARRIER THE VIRGIN MOBILE. THERE WAS A NAME MENTIONED OF MIKE WHO SUPPOSEDLY OWNS THE ACCOUNT AND I AM NOT LISTED AS THE OWNER OF THE 775/45-5753; HOWEVER, I HAVE BEEN PAYING FOR AN ACCOUNT I DO NOT OWN - SOMEBODY HAS SCAMMED MY ACCOUNT. LEGAL ACTION MAY HAVE TO BE TAKEN TO VOID THE ACCOUNT.

On Thursday April 11th. I received a phone call from a young man and he told me that i could up grade my phone.I told him that it was not that long since i up graded my phone. He assured me that i could do it for about $60.So today i drove from Sussex N.B. to Super Store Kios to upgrade my phone. When i asked him about getting a new phone for around $60.he then told that he was only estimating the price. When he checked the price it was $266.plus. I was not very impressed as it is a 45 minute drive from Sussex to Rothesay and that was the only reason i went there. His name is Marcus.

I called to restart my virgin mobile mifi2200. It was but the rep did not tell me he changed my number so when i paid for service i naturally paid with the old number to the device which went into someone else acct. I have spent hrs on phone with no results. Virgin denied my bank dispute for a refund. Im on the verge of changing carriers for my wifi and cell phone.

I again find myself having to place a complaint with employee Ryan RQ044 identification. I had a discussion on chat with your customer service yesterday which went will with the authority that they have and they asked me to contact the loyalty department and their advice was that they would be able to make an offer similar to the Lucky Mobile plan that I am currently looking at which is a no contract BYOP which will suit my needs best over the next few months. Needless to say, this was not my experience as this person had no advice and it was clear to me at the onset that he had little customer skills and I felt that I interrupted his day. He offered the 45.00 dollar plan that I was able to get myself on the internet with virgin but clearly indicated that they would not price match the $40.00 plan that I am able to get with Lucky Mobile. My contact is out February 14, 2019, but I have the option of paying the balance of 40.00 dollars and ending the contract today and will be doing so within the next day or 2 unless this issue at your loyalty department is addressed. Unacceptable service from this one employee in your loyalty department.

how do get u get your back from a rip off company

Following the receipt of this apology and offer below, I am still not satisfied how my complaint was handled!. The phone (samsung A5) was a danger to me in the first place due to a faulty battery that could caught fire just like Samsung note 7. For the repair department to resend it to me and damaged by them on the top of that, is not acceptable to me as a loyal customer. I should have been given a new phone as promised by your customer rep and kept my original plan. The only reason I got a new phone from you is because I was still paying for the plan.

Based on that I am asking you to do better if you want to keep us 4 as your customers. Thanks for reaching out to us and sharing this. We are disappointed to hear that your experience with our service recently had been less than stellar and that you were not able to find resolution when calling our team.

We appreciate the detail you have been able to provide us. It will be retained while we review the interactions you had with our team recently. We want to be sure any shortcomings can be addressed to improve the experience for yourself and all other members of Virgin Mobile going forward.

We can see that you just upgraded your line and paid the upgrade fee of $266.56. To show our apologies for any inconvenience you may have been caused, we have applied a discount to your upgrade fee of $200. We remain truly sorry if this incident had negatively impacted your experience with Virgin Mobile.

I've been a long time customer of virgin and recently purchased a new phone, however I couldn't activate the new handset online when trying to switch from my old device to the new one. I call Virgin customer service and got through to Mary, she asked me to ensure the sim is inserted, I explained to her that I didn't receive one with the new phone and the old phone sim was too large. She put me on hold no less than 4 times during this process making me repeat my problem each time. She then asked me to check the box for the sim, which I did. She continued to place me on hold and asked me 5 more times to check the box before telling me that they were out of stock of sims when they shipped my cell phone and that I had to wait 7 days.....it took 35 mins to get to this point.

I asked her to expedite the sim for a next day delivery as the out of stock situation wasn't not highlighted by Virgin when I placed my order. She then proceeded to talk over me spending 10 mins explaining that I could visit an apple store if a I had an issue with the phone. I asked her if apple would give me a sim and she said "no" again telling me how great the apple stores are for fixing phone issues for 10 mins not allowing me to speak. At this point I asked to speak to her manager as I wanted the sim expedited.

She placed me on hold 2 further 2 times before telling me that the manager was not available. I asked her to get the manager to call me regarding expediting the sim, again, I was placed on hold multiple times and made to repeat my request and being given unrelated information regarding how popular the iPhone is and how lots of customers want it which has lead to the out of stock situation regarding the sim, each time I attempted to bring the conversation back on topic she would talk over me not allowing me to finish my sentences. Eventually she placed me on hold for what felt like the 100th time and came back saying the back office would expedite my sim as requested.

Great news I thought, so I asked one last question, what does the expedite mean? I.e. when will I be getting the sim.....her answer came back "7 business days" at this point I became irritated and explained how that was not an expedite as the 7 business days had not pulled in. At this point I gave up, requested that the manager call me back with confirmation that I would be getting the sim that was originally missing from my package, sooner than 7 business days. Mary asked for my phone number so I gave her my cell number as my original handset was/is still functioning, she asked for a back up number and I explained that I didn't have one (the phone I was calling from was not mine)

Shortly after this Mary's manager called me but not on my cell. She called me back on the phone that was not mine so I didn't get to speak with her instead receiving a voicemail giving me no more information than I already had. This whole experience has got me looking at a new carrier with competent and direct Virgin Mobile customer service staff that have a level of confidence in their voices when asked simple questions. I felt like Virgin CS just wanted me off the call as quickly as possible and didn't have any interest in helping resolve my issue.

The advisor sounded like they were reading a script and making stuff up as they went along, talking over me to stop me asking relevant questions. I am now seriously considering both myself and my wife over to another carrier due to this display of incompetence.

I've been with Virgin Mobile over 3 years. My phone got wet, so I ordered a new one - next day shipping. The FedEx guy showed up, handed me the box, and there's was a SIM card, NO phone. After an 1 hr 1/2 on the phone (using Google Voice since I'm without a phone) all that could be done was a claim, which would take 2-3 days. No refund, no replacement phone in the mean time. Today the email I got said I had to file a police report! The phone wasn't stolen! The box was in tact, and the FedEx guy handed it directly to ME.

I guess you get what you pay for, but NO cell provider is any good. I pay $30 unlimited everything, no contract. Phones must be paid in full, but no strings...until your phone gets wet, destroyed, and you try to order a new phone...your empty box arrives, and you must wait. File a police report ON YOUR own time. Bull...I'm beyond the point where I can be nice, because kindness has not gone fine in this case. The customer service reps only seemed to care about their pay check, not providing good service, and certainly not going above and beyond. This company is about "keeping costs low" Can't even....The emails to the company also give me different answers, and to get a person on the phone takes SO long.

Long story short, pissed off and still phoneless. Almost rather a contract at this point.

Please be advised that myself and two of my Children will be discontinuing our Virgin Mobile services due to the absolute worst response and they way I was treating regarding my late wives account over closing her account due to she was killed in a car accident on January 11, 2016. I have called since January 26 requesting that the account be closed and the last payment be refunded back to our bank. I and my bank have called and spent hours on this and have faxed letters and a copy of her death certificate.

The way that I have been talked to "like please forward the death certificate to your fraud department" is truly insulting. I have yet to be called back and neither has my bank been called back. The representation of your Virgin Mobile is very poor and insulting. You have made a bad time even worse, and out of all the miserable calls I have had to do regarding to my wife being killed last month, Virgin Mobile has been the worst people to deal with. Please do not email me.

On Oct. 26 we purchased a second phone. When returned home ,and checked data usage, I noted the U.S. fees were too costly, hence the next morning we returned the phone to the store, being THE SOURCE at Bayshore in Ottawa. We explained the situation and since we could not match my previous rate plan, I cancelled my plan with phone returned. The next phone bill showed a termination charge of $143.75, plus smartphone VSC of $2.53 plus another charge of $21.35.

I called Virgin Mobile customer service and was told the $21.35 would be reversed which I have not seen. My issue it the refund of the termination fee-- have made numerous lengthy call to resolve and several visits to the store to no avail as well as a previous e-mail. I was given excellent service by all the store personnel as they assisted me and with your call centre. Now, I am asking that this issue be resolved on a timely matter as it has gone on far too long with too many diversions from completing the transaction.

I was just checking my checking account online and an unauthorized charge of $42.62 was made on my debit card on December 1st 2015. I am not a Virgin Mobile customer and my debit card has been in my possession the whole time. I cannot afford to lose the money. Is there anyway you could refund me the amount? I am including my bank account statement with the Virgin charge on it hoping that you can help me contact the Virgin Mobile corporate offices to file a complaint.

I upgraded my virgin mobile phone and received a Sony Experia M2 in black I followed the instructions and after waiting 48 hours for the activation to proceed I found that their was a fault no phone service? I after making several calls to virgin was given a replacement phone of the same type this phone has the same fault and after another call I received a second sim card this had now taken many days and I had spent much wasted time and after making many calls I eventually was told that their was a system error? and that the IMIE number for this phone which is 35626606-539480-8 was not on their system? and that as soon as it was sorted I could send back the phone end the contract and start a new contract with a new different phone.

Well it may sound good but I have now after waiting for one hundred and six days and each week spending one hour speaking to your people being told that they cannot do any thing until the IMIE number is on their system I am now at a point of answers to what I can actually do I am locked into a contract for a phone that dose not work and never has worked? I now need to end this being polite and understanding unless someone can be reasonable give me a new phone new contract that works I will seek legal advice. My employer is now very unhappy I work on a zero hour contract and informing me as to when to be at work is very difficult and is costing me I have to end this nonsense phone number at fault, if you can help then well done if not do I need to take legal advice.

My direct debit is the 16th of the month yet it was taken on 13/04/15, and I have been informed the next one will be on 11/04/15, making my payments every 4 weeks. By taking the payment early it caused my bank account to go overdrawn and left me in financial hardship. I have been in touch with Virgin Mobile on 01/05/15, and they could offer me no explanation as to why this happened and to contact my bank re bank charges. They showed no remorse in the fact that I was £27.00 down and was without bus fares to work and food.

Phoned Virgin Mobile to upgrade my phone as I've had it 2 and 1/2 years. The very rude man on the end of the phone kept telling me my password was incorrect and asked me other security questions to verify I was myself. Every answer I gave, he kept telling me I was wrong till after I'd spent at least 30 minutes arguing back and forth. I was told to ring again but no one would be able to help me because I didn't know what I was talking about keep giving out random answers as he kept saying so I rang back spoke to a woman who had my account details up and sorted in two minutes !! What can I say should have just asked to speak to a woman in the first place but very very bad customer service from virgin and no way of really making a complaint poor !!!

I am absolutely disgusted about the way I have been treated by the Virgin Mobile customer service team in the past four months. I have never felt so belittled in my life! Firstly, they would not take a payment over the phone for two weeks. Secondly, when the payment was taken, I was promised my services would reconnected after three business days which was not true. I was constantly lied to over the phone until finally I spoke to someone called Dave from collections whose identification number is 230143. Dave confirmed that every single person I had spoken to during this situation had not been doing their job properly. I have recorded every single call I have made to customer services as evidence of how I have been treated. I will continue my contract and Virgin media home services until the end of both contracts and then will be leaving Virgin and going somewhere else.

Tried to change direct debit date. this was a problem. cancelled direct debit payed by visa card monthly without fail and taking half hour to do this because customer services insisted on charging over thirty pounds when I get a (eelve pounds discount. Come Jan 2015 without my consent DD re set up first amount over £30 and consecutive months the lower amount matched by my visa payments. therefore in three month more than double my phone bill has been taken. Hours on phone to customer services and talking to managers. I insisted on a full refund. eventually told it would be in my bank without fail. On 13 04. 15 this has not happened. previously you told me it would be put on credit on my phone and that is exactly what has been done. I am now contacting my bank offcom and finally the financial ombudsman. I will be seeking a full refund and compensation for the stress this has caused

Unbelievable service as a existing customer I purchased an Iphone yesterday I was told an agreement would be e-mailed to me with a security number were you either copied or manually inputted I tried both. message read incorrect code after several attempts I called there customer service I explained my predicament that the e-mail security number would not let me sign the agreement I was on the phone 30 minutes with the advisor asking for my sim , have I got it inserted properly he asked I asked this is a request for help on a email sent from you and a security number that will not let me read a agreement. the customer service assistant then put me on hold for a few minutes and asked me there are four numbers on the sim , I don't understand this is a request for help on a contract this has nothing to do with the phone I am contacting you on in desperation I pleaded to be put through to sales and waited ten minutes explained my problem, put through to a following contact then cut off I will wait for virgin media to contact me .

I upgraded my hardware from nexus 5 to i phone 6 and i get a phone bill without even completion of my first billing cycle with data charges that i incurred on my previous phone?? While i was instructed to pay all outstanding charges while switching to my new phone. On top of that the verbal lashing by some inconsiderate female customer service representative was the last nail in the coffin.

Don't keep Virgin Mobile because I have been calling and phoning customer service line, been hung up on and told problem fixed but has been a lie. Phone help rep said he couldn't understand me. I had a contract for 8 months already and it has not been repaired. Now every month videos wont play yet and I am paying for unlimited data. I have another 16 months on my Virgin Mobile contract. Not happy

I bought my mobile to keep in touch with my family by texts.I have had several mobiles but am really disappointed with my virgin one because I have to keep trying and trying to send messages and mostly they go back to the folder and don't get delivered and get really surprised when one does get sent .I have checked and I do have the correct number,I would never have bought it had I known and would never recommend Virgin mobiles to anyone.

I have been a Virgin Mobile customer for over 3 years and up until recently I have been happy to say I was a VM customer until my Alcatel VM800 failed to work as I couldn't hear anything in the ear piece. The only way I could hear the caller was to put the phone on loudspeaker. I decided to get an upgrade using my benefits I had accrued over the past 3 years and I received my first VM820 phone within days of placing my order. I called 3 people on different phone numbers whilst I was in 3 different locations during the first day of receipt of my new phone.

During each of the 3 calls I found that there was a constant buzzing sound in the background of the call. I rang VM customer services 3 times, each time I would be put on hold waiting for the tech team only to be cut off. On the third attempt I finally got through to the team only to be told that the deparment was closed and someone would ring me the next day.

I received a call the next day, but due to being at work I was unable to talk, so was told that they would ring me at 5.30pm that evening. 6.15 came and I still had not recieved a call, so I rang them, only to be put on hold yet again. I finally got a call at 6.30pm and it was suggested I used the phone again with the headset - the buzzing disappeared. It was decided by the tech team that the phone was faulty and a replacement phone would be sent and swapped out with the faulty one.

The replacement arrived the next day and after testing it I found the second phone had the same problem, so a few more calls later to VM customer services, I finally got to speak to the tech team again, who after re-setting the default settings they decided it was probably my sim creating the problem. 4 days later without a mobile phone I finally received my new sim today only to find the phone still had the same problem. I rang VM customer services and after waiting 20 minutes to speak to someone in the tech team the call was disconnected.

I rang a second time and after waiting 45 minutes plus to speak to someone in the tech time. I finally got through only to be told the department was now closing and they would call me again tomorrow. This was the final straw and I have now decided that I no longer wish to be a customer of such a shabby unprofessional company. How on earth can Richard Branson put his name to such a horrendous unproffessional company I do not know!!! Anyone thinking of becoming a VM customer, think again.

I have been calling about a refund owed to since February 25th 29013,The money was taken out of my account on 2/20/2013 for the purchase of a phone,but who ever took my payment never made the order, I have spoken to numerous incompetent reps and still no refund .This is dishonest to say the least, do to this I have no phone,because the phone I have after being replaced 3 times is not working that was the reason for me buying another phone to avoid having to keep replacing it .After all the attempts to resolve this ,I feel the need to file a claim or a class action lawsuit their are numerous unsatisfied customers.Hoping this get's resolved.

I purchased a Virgin Mobile Mifi 2200 from Walmart in Feb. I had a little trouble installing it because I had a communication manager from ATT on my computer and it is how I connect to WiFi but I got thru it. Less than a week later, the mifi quit working. I called the 800 number every hour or so and I just kept being on "hold". Finally I held until someone answered 1 hour and 47 minutes later! They then told me that there was a update and they would have to reboot me. We got it reactivated and I was assured that the update was only once a year and I should have no further problems.

I have now called them on 9 different indicents of "no internet service" and I have to go thru a very loud auto answer from a voice who calls itself "Ales". Alex is way too happy - probably becuase he delights in the torture one must go thru to speak to a person. I have always talked to people with very thick Indian accents and they used American names like Rick and Jason. If your name is Indian and you have such a thick accent, just use your real name! Finally I learned how to reactivate my unit by myself and found I was having to reactivate every time I turned it off. The person I spoke with last week seemed amazed that I turned it off and took it other places.

Isn't it for that purpose? Finally, I yelled loud enough that they sent me a replacement. Supposedly I am not supposed to have to reactivate it every time - finally someone listened! The new one came after I had no service for a week. I was assured that I would keep the same account and the $40 unlimited service that is no longer available. I entered the new EIN into my computer and phones when I got the new unit and expected it to work. NO! I had to got thru Alex's happy little voice and hit the number 1 7 times becuase he now walks you thru the activation steps before he lets you talk to a live person in India. I called 3 times and each time they acted like I wasn't following the steps. Finally one guy put in a ticket and said the problem was at their end and my Mifi was just start working within 4 hours. 4 hours later, no service.

I called and went thru pressing 1 and listening to happy Alex until I reached another man. It was ten p.m. and I give my account number and password to the guy and tell him to check my account because I am not explaining the problem again. He comes back on the line, calls me by my first name (legal name, not what I go by) and proceeds to happily tell me that there is no problem. I differed with him that there was a problem because after the promised time I still have no service and I am going out of town the next day and I would like to use the Mifi with my laptop. I am then informed that they have 72 hours to fix my problem. I asked for a manager and after holding for 10 minutes I am told that the manager is on another very long call and no one can help me. I give up. I am going to just cancel the service.

I was saving some money over the ATT Motorola Wifi and was able to use the Mifi with phones and laptops, but it is not worth all the time I have spent on hold and all the "unlimited" 5G I have paid for and not been able to use. Do not buy this product. It's a great idea and when it works it is fine, even faster than I expected. When it goes wrong there is no way to get help. There is only one 877 number, no email addresses, and no people who speak English to help.

I have been calling about a refund owed to since February 25th 29013,The money was taken out of my account on 2/20/2013 for the purchase of a phone,but who ever took my payment never made the order, I have spoken to numerous incompetent reps and still no refund .This is dishonest to say the least, do to this I have no phone,because the phone I have after being replaced 3 times is not working that was the reason for me buying another phone to avoid having to keep replacing it .After all the attempts to resolve this ,I feel the need to file a claim or a class action lawsuit their are numerous unsatisfied customers.Hoping this get's resolved.

I am just off the phone to jim who works for virgin mobile. He has told me that I am over my bill by 368 mins (this is not true) and they are now billing me 168 pounds. They wouldn't listen to one word I said. I have tv and phone and internet plus 2 mobile phones and I have been a costumer of virgin for 3 years. I am looking for new company for my household and I will fight this all the way as I know that's not my bill!

I have agreed to a new contract with Virgin and there are a few things that were said during that conversation have not happened as part of the agreement being made.

During the conversation which I was later told was not recorded, I was told that a charge for data use that month that had been placed on my bill would be waived in full on me completing a new contract. This did not happen. We are talking off less than £15.

The call centre that I called were to put it mildly very rude.

The contract was obtained under a false promise.

i have complained about my phone for months and the now has not worked at all for a month now and i payed for phone service of 35.00 and the whole moth i could not access my web site or my messages or send any texts. now it wont go to the front page. i’m going to tell people on facebook and best buy stores and twitter to not buy your phones. your phones are really bad and do not work for very long. i don’t know who is making your phones but they suck. i will also tell people on my space not to buy your phones. i feel riped off. not only for the phone but for the phone servise. what a wast of money. i’m going to put virgin mobile through the DIRT !!!!!!!!!!!!! anyone who will listen i will tell what crap your phones really are!!!!!! Phayla Milburn

I purchased the usb broadband and a $55 top up card. I was reassured by the Virgin sales person that if it did not work, I would get a refund on both. I told him I was unemployed and had to be absolutely sure this would work because I am looking for work.

Unfortunately the broadband did not work at my house so I took it back to the store and was told to make copies of the receipts and mail them to Virgin refund department. I sent in my receipt for both the usb and the top up card. I got a refund on the usb but not the top up card.

I went back to the sales person and he said you have to talk to the store (meaning Target in Meriden Connecticut) I did and they informed me it was Virgin Mobile’s responsibility. I went back to the Virgin sales person told me to make a copy of the card and the receipt and mail it to Virgin for a refund. I explained that I did that and he shrugged and said, well you have to call them.

I have wasted most of my minutes on hold with Virgin (no I do not have a virgin phone)and cant do this anymore.

I have received nothing after almost four weeks. I realize $55 is not a lot and when I worked, that was absolutely nothing to me but today $55 is a *&^% load of money for me. That is two weeks worth of food to me.

I plan on seeing the manger at Target tomorrow and asking (very politely, which I have been so far and intend to stay polite) if they would be willing to help me.

My Virgin Simcard crashed in April of this year, and up to today, no Virgin consultant or technician has contacted me regarding this problem. After various phonecalls from my side I finally got a simswop done in August 2011, but when I received it, it was not activated. It took them until end of September to resolve this, but only after I finally stopped their debitorders from going off my bank account. Yes, all this time that I was not being able to use my Virgin simcard I was loyally paying my account, but no service! In the meantime I had to get a Vodacom simcard and pay extra pre-paid money to keep my business up and running.

Virgin has now been deducting different amounts at random from my bak account, and it costs me R55 per cancellation extra a month to get my money back. They have offered NO compensation for the 6 months of inconvenience and are happy to report that the problem is now solved as they have activated my sim. Over and above this they insist that I have been using my simcard as some kind of unauthorised subscription has been deducted from my account amounting to R4.99/ day. So according to them I have no complaint!!!

I do not have enough time or space to tell you all my complaints!! I so wish that I can get some joy from my dealings with Virgin! But maybe before the end of the world?! We are located near a major highway and have consistent outages od cell service during rush hour or traffic backups. The problem is costing me sometimes hundreds of dollars in service schedules and contracts. I have switched our trucks to a more reliable provider, but I am still missing daily business calls that go directly to live mail. Their service maps are also a fraud. Why not be Honest? Canceling the contracts has cost money, but I have found other providers very flexible and resourceful. The bottom line is over-sold.

I visited your shop in above city, this morning, explained the nature of the problem with my mobile phone (07722245087). The response i had from the staff was disgusting and very unhelpful. I asked someone to see if my mobile is repairable, or need to do something else with it. the respond i had your contract was finished over a year ago and there is nothing we can do about it in a very bad manner. Then i ask to see the manager they said he is very busy, did not even try to see weather he he was busy?. Then I ask to phone customer services, they said they can not use their phone between 12 to 1600?, they asked to go and use public pay phones if you want to get in touch with them.

I visited few mobile shop on my way to virgin at the same time they were very busy,when arrived at virgin shop there was nobody there??? i can understand why if this is the way you treat customers. I left your shop contact your customer services spoke to a lady called (Lulu) in loyalty department she was fantastic and very helpful. looking forward to hear from you. As a valuable customer i would like to hear how you tend to keep customers or drive them away. I am losing business as a result of badly manged staff of your shop and not been able to use my phone. many thanks

I am a new customer of Virgin. I bought the LG Optimus ($200.00) and plan-$40.00 month for 1200 minutes. Had to replace the phone 3 times in 2 weeks.(overheated phone, no internet) Customer service is not for customer complaints and problems. They told me to take the battery out, which didn’t help at all) Best Buy (where I got the phone and plan) was and is great at trying to help me. They even contacted Virgin for me. I called Virgin and could understand much of what the girl said (all calls are apparently answered in the Phillipines and of the 8 I called only 2 spoke English partly understandable. When I ask to speak to the United States, they hung up on me.

So much trouble and then promised 1200 bonus minutes for my trouble. Best Buy called them as I didn’t see the minutes on the online site. She was told they would give me 1200 bonus minutes (I paid for my 1200 monthly minutes) and the bonus would carry over. They started deducting from my bonus, not the 1200 I paid for, So, I really got nothing. When I called, I was told I was to use the 2400 minutes that month, no carry over. I went to Best and they called. The girl from Virgin said I got 500 bonus minutes and they take from the bonus first. I had already used 778 of my (bonus) so that was entirely wrong, they they hung up on us. Total 3 times in 2 months I got hung up on.

Tells me they are afraid of complaints and the net is full of them. Yet you can find on the internet that the CEO (not sure which) is worth 2.5 Million. Cheap Phillipino service workers and customer service. Unprofessional and only out to make a buck from idiots like me. I will drop the Virgin service and get Net 10. Virgin, get leadership that cares as there is no way you don’t know about the horrible service!

If there is an absurd, horrible, customer service, Virgin Mobile owns the worst disservices on records. In a month time of my new purchase of their LG rumor-touch phone, the Virgin Mobile Navigator stopped from working. The error on the screen says “Your subscription is no longer active. Please re-purchase the item.” Nobody at their customer services is able to assist with intelligent or logical suggestions or procedures. Virgin “advisors” (so called) are only able to reroute the call for assistance, to “higher levels” where,…ready for this? The new advisors, after asking for the re-explanation of the problem, just prepare a ticket and passes it on to another “escalated level” concluding with the line “somebody will take care of your problem within 72 hours.”

And this…is just to make the story short!

I purchased your Virgin Mobile mifi device with the intent of using it for school. Over the past month it appears that you have falsely advertised this device. For one, I was under the impression you could connect to the Internet with this device and that you had an unlimited data plan. After I bought it you revoked the Virgin Mobile unlimited data (my whole entire reason for buying this hunk of junk) and I have ever been able to successfully stay on the Internet. After timing it the longest the device will stay connected is three minutes. It literally took me over two hours to send ONE email causing a school assignment to be VERY late resulting in a lower grade.

I feel that your company should reimburse me the $210 I spent on your completely false advertised, ineffective product. When AT&T dropped their unlimited data plan that lost 1,000s of customers. If you do not make this right I will get on Facebook, twitter, and any other social network I can find and I will make it my sole unemployed mission to make sure that every person in America knows how ineffective your Virgin Mobile device is and how you took people’s unlimited data away after they spent their hard earned money with you.

I will also be posting your response to my emails in the public eye where thousands upon thousands of people will see how you take care of a first-time, unemployed, college student, with a four month old daughter that saved for months and months to buy this product only to be screwed. So, how are you guys going to handle this? Are you going to step to the front of the pack of all the shady corporations in America that will do anything for money, or will you stand out as a company that takes care of the customers it has wronged, especially the ones who are financially challenged and don’t have $20 to their name?

All I am asking is that you fix this situation. As I said, I don’t even have twenty bucks to my name right now and it took a huge chunk of change for me, being unemployed and having a four month old daughter, to buy your product. Seeing as how you’re a multimillion dollar corporation it should be incredibly easy for you to make this right and refund me. Please don’t adhere to the greedy standard of doing anything for money like most companies in America. Show the public how much better you are than the rest, step up and do what’s right!

I hope you understand my situation and will help, although, I have this sickening feeling that you may turn out like the rest of corporte America, shrugging your shoulders and saying who cares, while my family and I barely scrap by on pennies. It saddens me to know that companies can have millions of dollars and still be so greedy, even when they are taking advantage of a young, unemployed, college student, with a four month old daughter.

Please make this right Virgin Mobile.

Jordan Miller

P.S. It took me over an hour to send this email to you because your Virgin Mobile website doesn’t work either. I was hung up on FOUR times by Virgin Mobile customer service representatives trying to get an email for you AND was given a false email address the first time. This will be documented on the Internet for all to see.

I was never able to get an email address from them and still haven’t been able to send this to them after calling them 5 times.

I purchased three Virgin Mobile devices and accounts. I have had far too much trouble with all three accounts since the day they were purchased. I assumed that in time things would work themselves out, but this has not happened. The 5995 phone became unworkable, and I have received a replacement phone. I attempted to swap it earlier this evening, but was not allowed to do so. I received a message that there was a ‘problem, ’ and I should call Virgin Mobile customer service, which is closed until 4AM Monday. Your customer service reps, when I reach them, are often uninformed and unhelpful. I solve this problem by hanging up and calling back. If I say I’m having trouble with an accent, I often find myself listening to another language. Real good service!

As I am emigrating, I submitted my letters etc to the Virgin Mobile retentions department for cancellation of my contracts on 1st April 2010. Now almost 2 weeks later I phone retentions and get told that they cannot process anything because I am 60days in arrears on my account! I spoke to Billing who tells me that the Virgin Mobile finance department hasn’t closed my invoices and gave me a reference number. It is negatively affecting my empirica score and putting me in a bad light to future creditors and I HAVEN’T DONE ANYTHING WRONG. I have paid my bills on time every month and yet Virgin has still sent my account to a debt collector with no warning and now this!

Virgin Mobile have no interest in dealing with complaints. They do not provide an idiot proof or ease of access to an email address especially for complaints because they do not want to deal with them. Beware of their mobile deals. Even if you are a good long term virgin media customer they will do a credit check. First of all they will ask for your Virgin Media customer account number to verify who you are. Then they will do a credit check. If Virgin media has your address slightly wrong then you will fail a credit check.

If then you phone about a complaint you will be forwarded to sales and without you knowing it the process has started again and a credit check done. If you then complain again you will be forwarded to a foreign country where again they will credit check you. At this time you have not been told that your address is slightly wrong and now you will recieve an email from them saying do not try to get a mobile off them for at least a month. The reason they give is because you have been credit checked locked.

When you complain to them you will get all the sympathy you want but no action or admittance of stupidity of their service. When you insist after talking to OFFCOM about how to complain with virgin mobile and you wish to complain in written form they then will give you an email address. No it is not an email address designed for complaints it is just theteam@virginmobile.com. Virgin mobile do not have a dedicated system for complaints because in their delusional world of virgins all their customers are happy and living the life of a virgin lol.

Now a message to richard branson. Get your companies act together or someone is going to come along and compete in such a way of which makes you look like total market traders; and eat you alive. Oh what a thought all that bearded hair in ones teeth. Stop thinking of floating in a balloon around the world and come down to earth and pretend to be a mystery customer and see your failings. How on earth you got to where you are is totally beyond me. Just show’s this world is full of rich man based not on business ability but total chance or luck.

Why can’t you be like virgin media and treat customers decent.

I am an 8-year customer of Virgin Mobile with a prepaid no contract calling plan. I setup an automatic top-up payment option whenever balance falls below $5 or once every 90 days by using a credit card. In June 2010 I occasionally checked my account and found there was a $9.99 fraud charge with a code of “XTRAS”. I contacted customer service, they refunded me as air time and promised to block further charge by this code.

Now, in December 2010, I checked my account again and found there was the same charge on the same day in November and December. Since the account history only can track 60 days record, I don’t know how much money had been charged by this fraud charge. I have been treating Virgin Mobile as a bank, thought my money in its account should be safe. Now, I know my money in Virgin Mobile account is not safe, I request closing my account and refunding me the current balance. Unfortunately, Virgin Mobile declined to refund my full balance, I had to donate the rest of my balance to Virgin Mobile and close my account immediately.

I wonder how long Virgin Mobile can survive if it cannot protect its customers from frauds.