Kia Complaints Continued... (Page 3)

In September of 2014, my 2013 Kia Sorento seemed to be having some issues. Seeing as that I had done all required maintenance on the vehicle, I took it to the Kia dealership I purchased it from for them to take a look. They told me that the place I took it to for the last oil change, only 2 weeks before, put the wrong size oil filter on the vehicle and that there was a sludge build up in the engine. The company that did the oil change had the filter from my vehicle collected and taken to a lab for testing. Not only did the testing confirm the filter was the correct filter that was approved for the vehicle, it concluded that the filter was functioning properly and was not to be blamed for the issues with my vehicle. Kia advised me to bring the vehicle back every 300-500 miles for an engine flush and oil change. This cost roughly $300 each visit, and since the dealership was 30 miles away, these visits happened very frequently. When my engine did end up being destroyed, Kia forced me to pay for the engine replacement out of pocket. Not once did they ask for maintenance receipts or anything. I called corporate many, many times trying to tell them all maintenance had been done properly, and they just did not care. They said multiple times that “sludge in your engine proves failure to do maintenance, so your warranty is voided.” Even when I tried to provide the receipts, they would not accept them. Oddly, after my engine was replaced and while the Kia tech was test driving it, my transmission blew! They covered this under the warranty, because “we were the ones driving it,” but I am sure it would have been a different case had anyone else been driving it. A while later, I received a letter in the mail stating that Kia would be extending the warranties due to some reported issues with the engines. I applied for a reimbursement at that time, and was denied. I received a letter a while after that stating that there was a “service campaign” on the engines, and to take my vehicle in to see if any repairs were needed. I again applied for a reimbursement, and again was denied. I saw on the news that Kia was doing a massive recall on the engines, which included my vehicle. I again applied for a reimbursement. I was told they would process the request within 60 days. I called just before the 60 days was up for an update. They claimed that the 60 days started when they “received” my letter. I have a signature confirmation that the letter was received 30 days before Kia shows the letter was “received.” I was told that due to the high volume of reimbursement requests, the letters were not being opened for weeks after they were received, but the 60 days would still start on the day Kia shows the letter received. I call again weeks later, and was told my reimbursement has been approved, and the check should mail at the end of the month. I call August 31st, and was told that due to Hurricane Harvey, there was probably a delay in receiving my check that had been mailed. I was told to call at the end of the following week if I still hadn’t received it. I called September 7th, and was told the check has NOT been cut, but checks are cut on Thursday’s, so “hopefully” it will happen soon. I called again September 15th and was told that he would call me back regardless if he has an update or not because he understands my frustration and wants to help me. I hear nothing until I call again today, October 2nd. The check has still not been cut, and she told me that I had been given incorrect information when I was told the check was mailed back on August 31st, because it hasn’t even been cut. So even though it’s past the 60 days that they established, and it’s been approved for over a month, still not check in sight. I will be filing complaints with every agency possible until this is resolved. And for someone to blame a hurricane that completely destroyed MY city when a California office hadn’t even cut the check yet? Words cannot describe how unethical and how disgusted I am with this company. The way they have treated their customers after their short-comings is unbelievably sad. It has been over 3 years, and I still do not have the money they owe me for their faulty product.

I took my Niro Saturday for the 1st time maintenance my appointment was at 8:45, we arrived 8:30am the service man advises me it could take up to 2 hours. At 10:00am, I asked him to verified my cell number, I was going to take the van to the mall. he was on the net searching for Dogs, not once did he look up to maintain eye contact. I also asked him if it was a normal waiting time of 2 hours, and he replied yes, we have over 120 cars having an appointment which does not cut the waiting time.
At 11:56 am I received a text car was completed. We returned and found my car with scratches on the passenger door and door behind the passenger I advised one of the service men and he brought the Service Advisor ( Lee Kahl), he came out with a condescending attitude without even listening to what I was explaining he proceeded to tell me it was my nails and that the car was dirty how would I know about the scratches; I emphasized that it is my car and I take care of it, I would know if any scratches were there. I also pointed to him that there were towels threads on the driver side door and he continued to tell me it was a complimentary car wash. Which I understand complimentary but that doesn’t authorize dealer personal to damage or not perform the job to their best.
At that point, I request to speak to his supervisor, he rushed to go to his supervisor office which I followed. Immediately he told the supervisor I accused the dealership of scratching my car and it was my nails.
I explain to the Manager my car had no scratches prior to the service, and it was done at the dealership. The Service Advisor continued saying how would I know the car was dirty, yes the car was dirty it had rained a couple days before and I did not clean the car because I knew there was a cleaning included with the service.

The Service Manager offered a buffing of the paint to eliminated the scratches and It can only be done
Monday through Friday from 8am to 3pm. That is great however I now have to take a day off to have my car buffed out due to incompetence of the service department.

I am extremely dissatisfied not only with the service but more with the arrogance of the Service Department Lee Kahl his arrogance, and lack of customer service is at his highest.

Coil spring broke and fell off. had to overnight it. The new one was put on. Cost $288.00 dollars I drove it but nothing changed.sent it back and back again for the third time!!! I really don't think they know how to fix it!!! Does anyone in service know how to fix anything!! at least KIA of Mankato, Mn. doesn't!!!!

My used 2013 Kia is supposed to be under warranty. I developed a loud rattle and lost power about 2 blocks from home. Once I arrived at home, the car died and it wouldn't start again. I had the car towed to my mechanic, who determined that it was the high-pressure fuel pump. He said it should be covered under warranty.

The dealership said the same thing, and I had my car towed to them. They then said that because my mechanic "touched it" prior to it coming to them, they would not honor the warranty. Having my mechanic look at it first did not mean that the part wasn't defective. The mechanic has only changed my oil since I got this car.

I had to have the car towed to the mechanic in the first place. Obviously something was very wrong with the car before he even looked at it. Even though the dealership was supposed to put a rush order on the fuel pump, it was not available when my mechanic wanted it. I had him do the work as the dealership wanted to charge me a lot more. I was without my car for an entire week. I did call the 800 customer service number and got no satisfaction. I feel that at a minimum, I should be reimbursed for the parts and labor involved.

I bought a brand new Kia Soul in March of this year. I got to the dealership around 5:30pm and left the lot with the new car. I was told that I needed to bring the car back in on Friday and they would detail it and go over all the features and sync my phone. When I dropped off my car that Friday I came back to pick it up and nobody showed me anything. All I was told was that someone would be with me and then nobody ever helped me. I now have buyers remorse.

I now have a car that doesn't have keyless entry, no cruise control, had to buy the spare tire kit and I have no way of getting into my trunk when the car is locked unless I open the drivers door and unlock the car. I have never had or seen a car that you cannot unlock the trunk from outside the car. I really hate this car and I will never buy another Kia again. I have already had to have the roadside service come to my house and jump start my car because the battery was dead from who knows what. Nothing was ever found.

Its a brand new car, the battery should not just have died on its own. Never again! If I could trade it in I would do it without blinking or regret! If I could make this experience a zero I would.

I reached out to KIA Customer Service for assistance because a KIA Dealer was unable to repair my Sorento's Brake Light/Shift Lock Problem, (e.g. 3 unsuccessful attempts). Dealer said vehicle needed a complete wiring harness replacement at an estimated cost of $5500, after I had already spent nearly $960. This diagnosis offered to me by a certified KIA Service Facility was based and what they described as a “Wiggle Test”.

After some investigation I soon discovered after-the-fact that KIA had previous poor quality history as it relates to KIA Brake Light and Shifter issues, (e.g. two separate recalls in various models, including mine, since 2008). They have well known and documented problems with this design and the components used within. In my phone conversation with a KIA Customer Escalation Manager, I shared this information and expressed my lack of confidence in this KIA Dealership and their " Wiggle Test" diagnostic process.

I asked for his assistance to get to a reasonable resolution to my problem. I wanted some consideration from KIA to get a second opinion on the diagnosis and a report on what is found. I offered the following paths to corrective Action to repair my Sorento. That an independent Automotive Diagnostic Service, (e.g. agreeable to KIA) perform an inspection of my Sorento and provide a second opinion/report, (No Additional Cost to me). That a KIA specialist, (e.g. a regional technical expert) inspect my Sorento and provide a second opinion/report, (No Additional Cost to me).That another local KIA dealer who I have learned has a solid reputation inspect my Sorento and provide a second report.

The Kia Escalation Manager refused to offer any assistance to help mitigate my problem and closed my case. I have since written a letter to KIA management expressing my total displeasure with how my case was handled. I recently received a phone message in mid October from the same Escalation Manger that my case was re-opened and to contact him. I have attempted to contact him over a dozen times in the past (2) weeks-no response to any of these messages. So much for KIA's "Customer First Policy".

My son purchased a brand new 2014 Kia Soul off the lot. The car has a total of 60542 miles and the engine seized up while going down the highway. It was towed home and then towed to the nearest Kia dealer which is 45 minutes away from home. The service department called asking questions about the incident and then ask for all the maintenance receipts. I explained to them that my older son is a mechanic at an auto repair shop and changes his oil after hours and has never charged him.

He has had a few oil changes done at other places for which he does have receipts. Kia stated there was sludge in engine and started it was from neglect, even though they have had this problem for years. I think someone needs to stop Kia! They are ripping off the consumers and getting away with it daily. Kia dealer wanted $5000.00 to replace the junk engine they put in. Ridiculous! This vehicle has 100,000 mile power train warranty but they will not honor it sure to we do not have record of all oil changes. Stop Kia!

We purchased a new 2016 Kia Soul "Sinister Edition" and my wife was in a accident with a deer. Car goes to the body shop and the front bumper isn't availiable until December 23rd and Kia Corporate doesn't think that we are entitled to a rental car and we have exhausted our rental car threw our insurance company.

So we are paying for a new car and cant drive it because of the front bumper facia isn't availiable.. Whenever I called and opened a complaint with customer service they said they would call me back within 72 hours and I haven't heard from them yet. We love the car and the dealership we got it at but the Corporate Office isn't doing there job and serving there customers. After they told me that is was our fault for needing a bumper cover because we wrecked the car , I was done talking to them

Consumer Alert: Dothan Kia resorts to unscrupulous tactics to sell overpriced vehicle to elderly man. On Friday, September 16, 2016, Dothan Kia sold my 85-year-old grandfather, a used SUV for up to $10,000 above its value and financed it at more than 12% over five years. I believe the tactics used by the dealership are unscrupulous, deceptive and highly questionable, and that the sales staff took advantage of an elderly man.

The sales price of the Kia Sorento was $23,239. CarMax values a comparable Sorento at $13,340. NADA has an average clean retail price at $16,000 My grandfather was overcharged between $7,000 and $10,000. After accepting his 2006 Kia Sportage as a trade-in, the dealership also asked my grandfather to put $5,660 down in cash, which he did. The dealership even wrote out his check for him and had him sign it. The total financed by Dothan Kia is $28,247 at 12.29% over 60 months, or five years. He’ll have to pay more than $28,000 for a vehicle that’s worth $16,000 at best. Both the sale price and the amount of interest charged are simply outrageous.

Because my grandfather signed the paperwork, Dothan Kia says it’s perfectly legal. But that doesn’t make it right. I believe the dealership took advantage of an elderly man for its own inflated profit. Please consider yourself warned: Dothan Kia will resort to underhanded tactics and take advantage of the elderly to make a highly-profitable sale.

I have a 2013 Kia Optima EX, It has 39,000 miles, my wife was driving the car with two of our children in the car and was involved in an accident. She rear ended a SUV going from 30 to 35 mph. There was severe damage to the cars front in, $8100 to be exact, pushing the bumper and support beam through the radiator and pushing the hood back and destroying the front end of the car. My complaint is that the airbags did not deploy and my wife's seat belt did not engage. I have filed a complaint with the national consumer affairs, Kia will not address the issue with me and I have no reasonable assurance the airbags or seat belts will work if the car is in another accident.

I recently purchased a brand new KIA Optima T GDi 2.0 from one of your retails in Sharjah, UAE. Not a week has gone by and less than 1000 miles driven; the service team has already advised of a critical part replacement to be made to the steering box (rack and pinion arrangement to be precise). Within just a day after purchase the car's telescopic cover went missing due to a loose fixture and now this. I'm quite concerned if this is a pattern and god knows how many such encounters will I have to face in future.

As unfortunate as that may sound to your company, It is a very serious matter to me and I would like to understand what went wrong and why and how these kind of inconsistencies went unnoticed prior to delivery (It's an absolutely new car for crying out loud!!).

Ever since the time of purchase I have spent more hours at the service center than experiencing the pleasure the car is actually meant to provide. I'm completely dismayed at what has happened so far and would like to get a detailed overview of the quality testing procedures followed by KIA motors. Being a KIA fanatic (Note: this is my second personal car), I'm underwhelmed at the quality of product delivered to me this time around. I cannot even begin to comprehend how a faulty product could have compromised with my life safety. I demand a prompt response from KIA in this regards. I don't think I need to provide KIA with a summary of what are the disadvantages of driving a car with a faulty steering box? or do I?

As I'm sure you can appreciate, I rely on my car for transport and this is causing major inconvenience and disrupting my day to day life. I look forward to a satisfactory response at the earliest. I sincerely hope you take this email very seriously.

Scott Kia promised that I would be able to download Apple CarPlay on my vehicle if I purchased a 2014 Kia Optima Hybrid. I bought this car on May 9, 2015 and is is a year later, no CarPlay. And they offered to change the radio. They backed out. They offered to put me into a new car to fix the problem. The fix would be a 2016 Kia but, it would make me pay an additional $102.00 per moth. This is unacceptable.

Overall customer service is bad to begin with. I think a lot of these are independently owned so you're getting variables from each one in regards to issues. And loaner cars are another biggie some charge some don't. We have a 2016 Kia Sorento that was having problems, upon acceleration the vehicle would start to cut out and would not accelerate basically it was nothing there. And the check engine light was on very low miles under warranty and we took it into one dealership and they said they plugged it into the computerized system on board and found the history code reset it and the mechanic drove it and said it's fine now and after we got it within less than 24 hours the same problems were occurring and we contacted them and they had no records as of yet even in their system as far as what had been done.

Something to the point of not having their paperwork yet sent over to put into the computer system? So I had to describe to her what was going on and then she said sorry will bring it back in which was way out of our way to begin with. So we are going to another Kia dealership to try to have it resolved. And if we want a loaner car we will have to pay for it even though supposedly this is under warranty and you should get a loaner car complimentary but some places do not allow that at all. Or some of them have a miles cap and if you exceed that then you have to pay on top of that. Just poor customer service overall. I told this lady I'd like to talk to the head manager and I got hung up on so not going to that place anymore.

I have a 2008 Kia Sportage since I had it nothing but problems. Replaced heater core, transistor and now a fan motor. Low millage on it and seems when I talked to a kia department manager he stated I am the only one who has major problems like this. Do you stand behind your product even after it is 8 years old I don't think so. I called today on 7/13/16 and got blown off by the person I talked to. I can't remember her name but I know she had a bad attitude.

2014 Kia forte bought used last year with about 40,000 miles. Now has about 65,000. Broken timing belt while on vacation, possible engine damage and had to tow it back home for repairs. A two year old car that breaks a timing belt is just complete junk. And of course the 2nd owner only gets 5 years 60,000 warranty. So, kia's crap cars break down just after the warranty expires and we're stuck with this damn worthless thing.

I bought my 2015 Optima February 2016 new, I've had it in the shop 3 times for front seat heaters not working. The first 2 times no heat and worked on connections, the 3rd time they replaced the passenger side heating both back and seat.

BOTH front seats only get to 90° f. On both low and high setting. I was told this is what their suppose to be no higher. After riding in other cars there is NO comparison and this is not right as I hardly feel anything. I had a mechanic look up the schematic for the Kia Optima seats and what the temperatures were supposed to be. 115°f+. I purchased this car with heated seats due to medical issues and needed the warmth of the seat for longer periods of time and this is very disappointing.

Also the car has very bad drift on long hauls at highway speed which makes for excessive steering. By the time I drive 6 + hrs fighting keeping the car straight it's tiring. It handles fine on short local trips at lower speeds. The KIA dealer "locked" my steering in "sport mode" but said they can't do anything if it doesn't do it for them and the can't possibly drive it to duplicate the problem.

My VIN # IS KNAGM4AD6F5078951. I got a 2015 kia optima in april of 2015. This year in march my car was having problems, there was an error message which read "check hybrid system,turn off engine" The car was breaking by itself, and it wouldn't let me accelerate full speed. I got it towed and fixed under warranty, 2 months later, which is now the same problem is occurring. The car has been in the shop since may 31st and they said it wont be ready until June 24th, 2016.

It will be almost a month without my car or a loaner car because they said they didn't have any available. When I called kia cooperate, costumer service was very rude, No one is understanding that I have barely had the car a year and it has broken down twice already. It has caused a huge inconvenience for me. I don't feel safe driving the car because it breaks by itself randomly, and I cant drive full speed. I just want this to be looked into further because I know its not normal. The downtown kia branch and the cooperate office is not understanding from my point of view, they just keep telling the car will be fixed because its under warranty. My issue is, the car stops in the middle of the road and my life is in danger. How many times will I have to take the car to be fixed even if it is under warranty, I shouldn't have to go through this. I am paying for a car that I am afraid to drive.

In March 2016 I purchased a 2016 Sportage turning in a 2014 Optima. They looked at the car and said I needed tires my lease was up in May 2016 so they told me they would not charger me for the tires in the new purchase. Then I receive a bill for them. I went back to the dealer and confronted Mr. Cho who sold me the Sportage. He denies ever saying anything about this. The dealership is In West Seneca NY on Transit Rd. The man lied to my face and of course the Manager who had to authorize the sale also lied. So this is how you do business. Say anything to get a sale.

Brought son a 2013 sorento, had good tags on trade in and transferred the tags to the Sorento. Weeks later received a bill from DMV for new tags. Went to Dealership and asked why. The office person accidentally ordered new tags instead of transferring the tags we already had. Why should we be expected to pay the bill when your company Made the mistake? The Manager said he couldn't do anything because the office person was off. The paperwork and the salesman agreed that it was the Business fault. I again have to go and talk to a office person next week when he returns to work when the manager was there and did nothing to help.

My first new car purchase feels like a disaster. I had a tire blowout on me at 1:30 in the morning on a dark highway due no puncture. The tire shop that I took it too informed me that the tire itself seemed to have been defective. I was told that I was going to have access to KIA roadside assistance and when I called them for help I got everything but that. I explained to the rep that myself and a 6 year old child was in the vehicle and that we did not feel safe being on side of the interstate. I explained to the Rep that not only was the situation dangerous but I was also very scared being that I am a female on a dark unsafe highway. I was informed by roadside assistance that they could not send a tow truck to come get me out of that situation because the KIA dealership was closed.

I feel like the car could have been towed to the dealership until they opened up and I would have gone to a hotel until KIA opened. It was senseless and careless to keep someone in a dangerous situation due to the dealership being closed. Thank God for sheriff who came and assisted me with finding a used tired (that I ended up paying $128 for) I don't have extra money to spend like that. I didn't make it home until 5am that morning. I went to the KIA dealership in Union City, GA and was treated like a liar about the tire situation my a guy in the service department.

The manager was very nice however. I was requesting a refund for the money that had to be spent and I was informed that nothing would be reimbursed. I ended up getting a new tire from KIA but ended up waisting $128. That could have been used towards my car payment or towards my remaining deposit. Dealing with Kia has been a nightmare. I'm about 23 days into my contract and I'm thinking about returning the car. I love my car but the customer service is unbearable.

The handle to my door broke and I took it in and the fixed it under warranty. The next month the other one broke you could not open the door from the outside. The Kia dealership said it would cost $487.00 to get it fixed. My car just reached 85,000 miles and now the airbag light came on and it was not in any kind of accident or fender bender. The dealership is saying I have to pay to have the problem diagnoised and then pay for getting the airbag fixed. I was a loyal customer until all these extra charges. Can you please issued me a certificate or voucher to get the airbag fixed at the local dealership in Rocky Mount. It appears that little things are now happening that is costing hundreds of dollars.

Me and my wife and son went to the Kia Guelph Ontario showroom to see cars in view to buy one. The finance manager, John French came to "serve" us. When he shook hands with me, his looks were filled with hate. Honestly, you can feel the hatred vibes sprouting out of his body, eyes and every thing in the man. It is clear that the man is a racist to the bone, especially towards Arabs. I proceeded to ask him a few questions which he answered in a "get it over with" manner. I asked him about the price of the rondo, he answered me do you want to trade your car, I said yes, he repeated the question again.

He did this for at least 4 times, when I told him, I can get the price online anyway, but I want to hear it from him, because so far he has not been a great help, when i fact he was the worst customer experience I've ever had in my whole life. His reaction was appalling, he got nasty and he said why am I being rude to him, he's a manager and me and my family have to leave. I complained online and a phone call from James Britton, customer experience manager, Kia Canada saying that it's nothing to do with Kia Canada, it's the local dealer who run their business and asked me if it's OK to give my contact details to Steve Leech, general manager, Kia Guelph to discuss matter with me.

Then I had a call from him that ended up in a catastrophe because he was partial to his racist employee. I warned Kia Canada that if the matter wasn't solved satisfactorily for me, I will spread it to Kia Middle East and Kia Head office in Seoul-South Korea. I need Kia Canada CEO to know what an awful treatment prospective Kia clients are being dished out at them with incompetent, racist dealers who sadly represent an well known international brand like KIA.

I have a 2011 Kia Optima. I purchased this car new from Bruce Walters, Pikeville, KY. Today I was on my way home from school and hit something on the road which caused my tire to lose pressure and go flat. I didn't know what to do but a nice gentleman stopped to help me. We started looking for the spare and the jack but could not find it. I called Bruce Walters and their response to me was this car does not have a spare. I couldn't believe this. They did not try to help me at all. The nice gentlemen took my tire off for me and took it and got me a new tire and put it on for me. My concern is about not having a spare and circumstances were different. I often travel alone or with my 7 year old grand daughter and I can't afford to be stranded with no spare. This will keep me from buying another Kia. I never knew the car did not have a spare. Even cheaper automobiles have a spare.

I took my car to have it serviced and they told me all these things were wrong with it and quoted me 3300.00 to have it fixed. I told them I couldn't afford that and we got repairs down to 1,175.00 is what my final cost was so picked up my car drove it out of town next. When I reached my destination car broke down wouldn't moved called Kia talked the service manager they told me to have it towed and take it to shop.

They paid for all the repairs and towing so next day I called to see if my car was fixed well the one guy said he needed the ok to fix car from Kia place. So I called Kia and he said he needed an invoice from other place to know if they would pay for it. I got a little upset cause I was out of town and out a car so I stated to the man I need you guys to get on the same page because I need my car back and then the manager from the Kia place whom I was talking with told me if I didn't stop barking orders at him he wasn't gonna pay for nothing cause it was not there fault.

I said excuse me I just paid over 1000.00 to have my car fixed so if it's not your fault who's was it needless to say it was just arguing back and forth and it was ridiculous they fixed my breaks on my car and and when they put them back together they said they put the old bolt back on and it must have broken so if I just paid over 1000.00 to fix my car shouldn't they have at least given me the option to purchase a new bolt seeings.

I live in the mountains and the bolt broke and the caliper came off and wedged itself into the rim so when they tell me it's not there responsibility to pay to fix it because I was just a little upset when speaking with him I think is not very professional and it really makes Kia look bad because once I found out how serious of a situation I was in when the bolt broke. I could have died or been in a very serious accident all because they couldn't replace an old bolt or even tell me I need a new one. Even the other repair shop that still has my car til this day 3/9/16 said I was very lucky and that angels must have been with me that day.

Oh and I have pictures and I have statement s from the service department on what they saw it was a very poor job and for what Kia was charging me they were shocked anyways. I feel like Kia should have God at the least apologize or reimbursed some money or offered a free oil change or something but I got nothing from them and my car has been out now for 1 week that I have been without my car.

I have a 2014 Kia Sorento sitting in my driveway because I am unable to have it repaired. As it happens the engine pretty much destroyed itself because of bad engineering. The crank sprocket is held in place by a roll pin and then a bolt to the crankshaft torqued to 150 lbs. If the roll pin breaks (and it does) it will spin the sprocket and break the bolt, end of engine.

I don't have a problem with driving a Kia I have a problem with the customer service at Big Red Sports and Imports in Norman OK. I was initially told by the sales person that I couldn't apply for a used vehicle since I didn't have a down payment, nor could I apply for a Kia Soul because it had no rebates. However I did have a trade in and was told I didn't have enough equity in it. So I was presented with a 2016 Kia Optima that had a "big rebate" I applied for this vehicle and left the lot with it, just to have to return 5 times to resign papers, present a co signer, provide proof of residence twice, and ultimately returned to the lot to "reapply". By the way I probably could have driven this vehicle for several months if I didn't need to tag it, as I'm the one that called Big Red and told them I haven't received a payment book nor a title.

I spoke to several people on my first phone encounter with no answers and a promise of a return call later the same day. Needless to say I called them multiple times the same week and one finance person was the only one that called me back within a ten minute delay and information stating "everything looks good we just need you to come in and resign papers" I made arrangements to go in and was told I had " 2 options: to reapply for financing or go on how I was before". I asked why the need for reapplying when I was told to come sign papers, the finance person says "you didn't turn in proof of residence or it was denied". Please note we gave POR initially and twice after. Overall Ive returned the vehicle very dissatisfied with Big Red!

I am a customer of your KIA in Thailand. I would like to pass you a story about after sales service which I am experiencing in Thailand. I did try to ask for any person that I can talk to in Thailand, but everyone just tried to block me out. Therefore, I think may be you can help me with this. My company, Gravure art centre, Co.,Ltd. Bought a KIA Carnival in May 2015, from Yontrakit Auto Center ( Thiamruammit Rd ). The warrantee condition was 5 years, or 150,000 km. End of November 2015, after 1 year and 7 months, at 58,743 km. The car suddenly had problem with the transmission.

I was driving at around 100 km/hr. and then suddenly the speed dropped to 30-40 km/hr. Then on December 02, 2015 I took the car slowly to the garage ( Yontrakit, Thiamruammit ). After 2 weeks, I called the service administration man, and the man told me that the claim procedure was under the process, and I will get a whole piece of brand news transmission set.

Then around Christmas 2015, I called again, talked to the same guy and he told me that now waiting for the transmission unit from Korea. Then on January 08, 2016, I followed up again with the same man. Then the man said that the transmission will be disassembled and see what went wrong. Then I asked about new transmission from Korea, and the guy said that he had no idea and it was not his decision. I also asked him to give me a rough idea of when I will have the car back, but he couldn’t give me anything.

Today,18-01-2016, I checked again , but with another guy, and he told me that my KIA is still on waiting list. I asked him for the meaning of waiting list. He told me that It means there was no one look at the problem yet. Then I asked for any email for any responsible person whom I can talk with, but the man just said to me that he had no idea about it and he said that he just doing his job.

Please, can you help me with this? Or please transfer my complaint to the person in charge of my complaint. Please kindly understand, this is the first time that we bought KIA for a company car and this problem clearly caused by some kind of defect from manufacturing. The car had a services according to what recommended by the user manual. Now we the company has to rent a car for temporary replace this KIA and it is an expensive expenses too.

Anyway, I just wanted you to know a story from your customer in Thailand and I am sure, I am not the only one, because the man whom I talk to today said that many cars are still on the waiting list and long time waiting already.

I am sure this kind of practice would never came from KIA’s Head Quarter policy and I have no intention to bring this issue to any media in Thailand to spread out the unprecedented experienced which I now gained by using your KIA. If you can get someone to talk to this company in Thailand and get my KIA fixed as soon as possible under a “ 5 years warrantee” term. Then I would be delighted to continue to use the car, but the company will no longer consider another KIA for any company executive, for sure.

My car would not start. It was towed to Nemet Motors in Jamaica. The alternator was not working and therefore there was no juice going to the battery. Nemet said they had to put in a new battery in order to fix the problem. The alternator was fixed however they +charged $186 for the battery and I had to pay it in order to get my car back. I do not think that I should have to pay for the battery as the problem was the alternator and that is why the battery was dead. We tried to resolve this with Nemet (the worst dealer) and also with your customer service dept. to no avail. please advise as soon as possible.

This is an official Kia complaint to corporate regarding fuel tank corrosion. Country - Egypt, City - Port Said. Car model - KIA Sportage, Model 2014. Motor no 794140. KM 19800 km. My complaint is - 3 month ago I changed fuel filter and fuel sensor with Port Said maintenance center due to sensor failure, and this repeated again two weeks ago, I asked the same maintenance center for full check for Fuel cycle specially fuel tank, the maintenance engineer defined the repeated issue to, pure corrosion in the fuel tank side and I should change the fuel tank soon in order to avoid any problems could be happened.

I complained to the KIA Egypt call center and they give me a date ( 3rd of Dec - 2015 ) for full check in the main maintenance center ( Abu Rawash ) in 6th of October. They checked the fuel tank and identified the case as tank corrosion but not covered by the guarantee. “please find the attached pic". The vehicle only made 20 TKM and operational since March 2014 only. I believe that this is a manufacturing defect and should be covered by the warranty of the car. Appreciate your soonest feedback on my complaint as expected from a reputable manufacture like KIA.

Recall on my 2011 Kia Sorento. I called this week, since i just received the notice in mail. I spoke to Juan, or that's what i believe his name to be.....he told me to come in, I asked for Saturday hours, he said they don't take appointments on Saturday, to just come in. What time do you open, I ask. 7:30, I said good i"ll be there at 729. It's SNOWING here today, midwest weather, ya know....so I drove, like a fool, to Kia in Berwyn, I live near downtown Chicago. I was told they don't have the part, and they "don't know why someone told me to come in if they didn't reserve the part"...so I left. Fuming. Not so much because the part wasn't there, yes I'm angry about that, but the RUDE service girl, no apologies, nothing. Yeah I just drove there because i like to drive on the expressway in snow and be told that my part isn't there. Horrible and rude people you employ. Not one person apologized for my inconvenience. that's fine, I can be rude too.

My complaint is simple. I bought a new Kia Grand Carnival last Thursday, November 12, 2015 and till now the car have not been delivered to me. I raise this issue to the dealer, were they said that the new car processing takes more than a week to be delivered the customer after registering Police Department, because they have hundreds of cars to be delivered to the customers daily. Please help me in this regard because I need this car to transport my children to school and I am not ready to bear the cost of a rental car. This is a very bad beginning. The car details: Kia Grand Carnival, 2016. KNAMC8125G6135664.

Our 2012 Kia Sportage was repossessed on 11/4/15, after your representative told us it would NOT be repossessed. My son had talked to the representative stating that he would be wiring a payment of $1700.00 to you on Oct. 23rd, and one of $1500.00 on Nov. 4. I suggested that he get the agreement in writing, and heard the representative state that it wasn't necessary, because they wouldn't repossess the car since he had arranged with her to make those payments. Instead, the car was repossessed the morning of Nov. 4, 2015. I believe my son has filed a complaint with you already (Confirmation #K3067103), but I wanted to make sure that you were aware that I was also a witness to the fact that we were told you would not repossess the auto.

I also want you to know that this is the second time a Kia representative has lied to me, telling me months earlier that you could, and would, repossess the car anytime you wanted to. Since the car had been taken by the State for forfeiture, I knew that was untrue, and he later said that perhaps they wouldn't repossess it just then. I'm elderly and in poor health, and the stress this has caused me has been considerable. I was actually buying new license plates and tabs while you were repossessing the car, an expense I certainly did not need if I had no car to drive. This needs to be made right! I believe my son will be talking with one of your representatives again tomorrow.

I am very satisfied with my Kia, just one thing that I an furious about. Bought a demo model with a scratch at the back bumper that needed to be fixed. Allison Orpen who I bought it from is very sick and in hospital. Kobus Visagie manager of Kia Hatfield took over, after one year the scratch is still not fixed. I could not attach the communication. Will forward it if you reply.

I appreciated you notifying me as a reminder to get my Navigation software updated. Since I had bought the car I had questioned whether I had the latest version of the software. To my surprise when I call the service center to inquire about how much it cost they told me around $265. I was shocked. I could buy a new navigation system with lifetime map upgrades for that money on the open market. Google gives it to everyone who has a smart phone and so does Apple. I have had many different cars/models in my lifetime and have been able to see what quality customer service and support really means. I usually have purchased BMW’s and still own a BMW Z4. I have bought for my kids a Mazda, Nissan, and Subaru and several Honda’s. My son talked me into buying him a KIA Optima. I never thought of buying KIA before and when I went for another car I was looking for at the KIA SUV and found the KIA Cadenza.

I liked it and bought it. I have been pleased with the service and so far so good…except when I feel I am being taken advantage of. Overall the cost is relatively small but it is frustrating to see a company not do the “right thing”. With all the innovation and technology options available, not giving no or low cost options for upgrading to current maps is frustrating. If you want customer loyally you need to earn it. This was my second KIA and looks like my last. Having a up to date navigation system is important to me and should be a given in these times. To make you a leader in the field you need to do it right! Convenience and current technology without going over-board is key. Sorry to have to leave the KIA family over such an aggravating thing.

My husband brought my car yesterday, an hour from where we live to a KIA service department, to see what was wrong with it because the check engine light was on and it felt like it was trying to miss while driving. They said there was "nothing" wrong with our car. The next day, while commuting an hour to spend the day with our family, the check engine light came on and it started to miss again. So, we came back to the service department my husband was at the previous day. After they drove it, and we sat waiting for almost 3 hours they tell us that it is a coil, then its an injector. Which they stated they didn't have in stock. I went to clarify with the manager because they said the coil was not in stock and she said "its just the injector".

That isn't what the mechanic said. The "manager" began talking down to me telling me she wasn't a brain surgeon and didn't get paid like one. Also, how she is doing us a "favor" by getting it looked at because we didn't have an appointment today. If they would have looked harder yesterday, when we had an appointment, SHE wouldn't be having to do me any favor. Now, we are sitting here for over 5 hours with our 9month old baby, and it could have been fixed yesterday when my husband brought it up here alone. Not only was the manager rude but now our "family" day has been ruined due to them not assessing my car, apparently very well. I have never been treated so rudely and disrespected by a manager. Also, what is the point of the computer in our car that they hook up to to find out what is wrong with it if they are just going to clear the history and not go by it anyway? Cause that's what she told me they did.

I am a South African currently staying in Jeddah, Saudi Arabia.After a month and a half I received delivery of the vehicle that I had purchased from KIA Al Jabr on Madinah road in Jeddah, Kingdom of Saudi Arabia. I received the 2015 KIA Sorrento 3.3 V6 All Wheel Drive, vin no:KNAPG8144F5028774 on 11 October 2015. I was shocked at the bad condition that the car was in. The car was badly rusted to a degree where the rust had eaten into the body of the car and the rust could not be removed. I complained to all the necessary persons in charge at this dealership because the car should not have been given to me in this condition since I ordered a brand new car! I was told that the car had been standing outside in a "sand parking lot" for 5 months and that I had to accept it in this terrible condition! I requested that they exchange this car for a new one, but they refused to do so. I then requested a refund which was also refused! I am shocked, disgusted and disappointed at the unprofessional service at KIA Al Jabr. I am hoping that someone will be able to assist me in any way...

My complaint is about the dealership where I bought my 2013 Sorento from, Grossinger Kia in Lincolnwood, Illinois. Yesterday I went in for the 30,000 mile maintenance service and the voluntary recall on the ECU reprogram. The service advisor told me that the transmission fluid needed to be changed, or the warranty will be voided by Kia if a transmission problem occurs. When I got back home, I checked the owners manual, and it clearly states that no change is required under normal driving conditions, and 60,000 miles under severe conditions.

So clearly it was a deliberate ploy by the service advisor to sell me unnecessary service to generate income for the dealership. This is the second time this dealership has sold me unnecessary service. The first time was on my first oil change, when I was told that the engine oil had to be changed at 3,000 mi,, max at 4,000 mi. Again, a check on the owners manual showed a recommended change at 7,500 miles. What a misinformation! What are these service people, vultures waiting to prey on their customers?

I googled these two items, and found out that the 3,000 mi oil change is indeed a myth, as tests conducted in California showed the oil still have usable life even after 7,500 mi. On the 30,000 transmission fluid change, there was this guy from Pa complaining on Kia forum about this unnecessary service sold him way back in 2011. He complained to Kia Corp. directly, and so Kia Corp. is aware of this malpractice by dealerships. Since this disservice is still being committed by the dealers, it would appear that Kia Corp. is condoning this practice. In fact, it may also be abetting them by sending out complimentary services to Kia owners just to go to their dealerships.

Something should be done about this, and Kia Corp. should warn their dealers about alienating their customers, or perhaps they don't care at all.

I purchased a 2008 Sorento in 2009. It was a left over but brand new from Baierl Kia Mcnight rd. I loved it! After about 3 years, I started losing power in first gear occasionally. I took it for service several times, but they can never seem to find a problem. So I would take it home and it would still do it. Try pulling out in traffic with no first gear.

I thought I would try another dealership so I took it to South Hills Kia. They told me they couldn't find anything wrong either. I was furious it was doing it more often now. I am so tired of the run around having to do without my car and then no results. They finally said they would put a new transmission in.

Well it still did it so they put in another one 2 months later. Picked it up Friday, went to the lake with my family for memorial weekend and guess what ? IT IS STILL DOING IT! NO POWER IN FIRST GEAR!!!! Come on Kia really?????

I went into the Newton, NJ dealership a couple of weeks ago because of a mailing I got regarding their new showroom that had moved. The mailing had a number on it to match at the dealership for prizes. Mine didn't match but said I'd get a lottery ticket and $5 Walmart gift card. I got the ticket but not the gift card. But that's not my complaint....

I was approached by a salesman before I even shut my own car off and got out. I told him I came in because of the mailing but that I was looking for a used BMW or similar car. He took tons of information from me but said not to worry because it was for marketing purposes only. He told me that a couple of times.

The salesman was not from that dealership - he said he was from Michigan and traveled to different dealerships for short periods of time.

He then brought a car around for me to look at. One car. I didn't even get the offer of looking through the inventory. I reluctantly took it for a test drive after he opened the door for me to look at the interior and in the meantime, buckled himself into the passenger seat without even asking if I wanted to test drive it. He did not give me a price on the car. He told me we'd negotiate that later.

So we had some small talk while driving, and I inadvertently told him I was house-sitting for someone in the area. He proceeded to ask me if I could "take people there". I thought it was an odd question but shrugged it off. He then started telling me about his wife and how they have an "open relationship". (there was more to this but I don't think I need to go into such detail). Then he asked me at least twice during the test drive if I would go out for a drink with him. I got the impression he wanted to do it that minute but I don't know that for sure. Of course, I told him no.

Back at the dealership he proceeded to tell me how much money he makes - to impress me I guess. I really didn't care.

Upon arriving to the dealership and after the test drive, the salesman kept asking me if we had a deal that night. Before I drove the car I told him it was possible if I liked the car. After driving it, I wasn't sure. He would not give me a price!!! He then called over a woman he said was the finance person and she asked me if I would purchase the car that night. I told her I wasn't sure about the car and she walked away, again not giving me a price. I told both of them it would depend upon the price of the car. She told me that she WAS NOT going to contact a bank that night if I wasn't sure on it. And, I still don't know what they wanted for the damn car.

Also.....as I was leaving, I was again asked by the salesman if I'd go out with him.

Now, today, I get a letter in the mail stating that Kia turned down my credit application and it was reported to the 3 credit bureaus. First of all, I DID NOT fill out an application. Secondly, how can they run my credit if they won't even give me a price for the car????

I did not authorize a credit check. Of all the questions I answered for the salesman, he told me it was "for informational purposes only". No one told me they were doing a credit check that night. And I know that if I agreed to buy the car, they would have given me financing no matter what - my credit score is average. I am beyond livid.

Although the salesman showed a lack of class and acted unacceptably, I wrote it off to him just being a jerk. Then when I wasn't given a price (they said they'd give me a price if I said I'd take the car that night), and to top it all off, now I hear that my credit report was pulled and reported to the credit agencies. And I didn't even get the gift card for my trouble!

I have been telling my friends and family to NOT go to that dealership, but now I suppose I'll tell them to not deal with Kia at all.

If this is the way you do business, then I don't want anything to do with it nor would I want my friends to be subject to it.

First, I would like to say that I have been a loyal Kia customer for years that have purchased several vehicles from your Stockton California Kia dealership. I recently purchased the 2015 Kia Soul (trade in 2012 KIA Soul ) and was treated with such disrespect and horrific customer service that my faith in the company as been rocked.

The Sales Manager's conduct has been absolutely deplorable and not what KIA or its stock brokers condone whatsoever and relegated the reputation of KIA to that of "The Unethical Commission Driven Shady Car Salesman". This cannot be how loyal Kia Customers can or should. Accept when you choose to purchase a vehicle or in my case several from the company .

The lies to my family and how he conducted himself would embarrass Kia administration at the corporate level and stock brokers as well would find it unacceptable.

If this reaches a member of top management with Kia I would appreciate a return phone call/email to discuss my issues and length, and I would like some form of Corporate Kia Management intervention regarding my situation .

Trust is the cornerstone in business and is what is expected when you purchase a major vehicle like an automobile and when you are a loyal customer to a major company in America is supposed to mean something.

I'm glad this complaint opportunity is available as I was informed by the Account Manager, Terry Hill, that she was the highest anyone could go in terms of complaints which is absolutely not true.

I would love the president of Kia or a member of the Board of Directors or someone from the stockholders portion Kia to read this and to attempt to contact me regarding my concerns and time sensitive issue .

If I and other loyal Kia customers here in California and across this country who believe that Kia is a outstanding company who value their customers are to remain loyal, it needs to reciprocated by KIA. I need to know that I and those I've recommended to KIA have not been fools for spending our hard earned dollars with KIA Corporation.

I purchased a 2013 Kia Rio in Oct. 2014 from Kia of Union City, GA. I financed it for one month with Kia Finance, paying it in full on 11/10/2014. That is over 5 months ago, but the dealer has not given me the title and won't tell me why it is taking so long. Each month, I've been getting temporary tags from the dealer one month and the DMV the next. I've been going back and forth for month now doing all the legwork even though I paid the dealer over $700 in dealer fees to process the sale.

The DMV discovered the dealer has been changing the sales date on the contract so they can keep issuing temporary tags. The DMV also discovered, as I suspected, there is a lien on the car. In essence, I was sold a car the dealer did not own outright. I believe that is illegal. So, now I've paid for a car that is titled to someone else and a dealer who is doing nothing to satisfy the lien so I can own the car free and clear, as was the intention of the sale.

This dealer is dishonest, disreputable, and a crook. I bought the car for my niece, who needs it for work. We have no problem with the car, only the way we have been treated and the horrible realization that I have wasted my money if I cannot get title to this car. I called a lawyer today. We will sue Kia for every penny I have spent for this car, and then some. If you can help, I beg you to please do so.

My complaint is the radio. I listen only to AM and many times when listening I go over a small bump, and there is a quick snap and the radio volume goes up or down. The dealer said it was the antenna and replaced it. Same thing. Quality of sound is bad. I listen mostly AM 1100 WTAM a 50,000 watt clear channel station in Cleveland, OH and the dealer told me it was a weak station.

They advertise they cover 38 states and half of Canada but like you they might exaggerate a little. Since I am with 35 miles from the broadcasting tower, I do not think the poor quality of volume is because they have a weak signal. I love my radio and enjoy listening to it but the quality of the sound on this radio is worse than poor. My last car was a Mitsubishi and it had a wonderful radio, and I would hope to have the same with this car. I currently have a 2014 Kia Forte 5 which so far has been more than satisfactory other than the radio. Can someone help correct or if necessary replace this radio?

I have had trouble with the radio since I bought the car a year ago. I use the AM almost all the time. When going over a bump there will be e crack and the volume goes down or up. There is often static and weak reception. I listen to radio WTAM a 50,000 watt clear channel station in Cleveland, Ohio and am within 25 miles of the tower. The service manager told me I listen to a weak station. Pardon me, but this station can be heard for hundreds of miles from Cleveland. They told me it needed a new antenna which was replaced, but it didn't help at all. I want a radio that works and do not appreciate being told they can not find the problem or blame it on a weak station. I know this does not happen al the time since sometimes it is constant and other times happens constantly. I have not noticed it on the FM side because I do not use FM much. It also seems to happen more often when the radio is cold.

This car has been the worst car I have ever owned! I bought the car used on September 20th of 2014. It is a 2008 Kia Rio LX. It has 97000 miles on it. I drove it for about 2-3 weeks. On October 7, 2014, the car idled funny and before I could make it home, it had a major loss of power not going over 20 mph. Well, we finally got the car home and hooked a scanner on it. They pulled P0016 and P0300 codes on it. Because of the various codes, we agreed to put it in the shop to get fixed. Finally, we received a call today from the mechanic. He was out sick with pneumonia and had tons of work to catch up on so it took him a while. It turns out, the cylinders 1-3 had bad coils and cylinder 4 had no compression meaning that the valves on that cylinder are damaged. My timing belt was not broke and was actually replaced as maintenance because we did not know when the previous (and original) owner changed it or if they had and we wanted to be on the safe side. The belt and all the teeth were fine. The car had not jumped time. Basically, from what we can gather, the coils went out and somehow made the valve go bad.

That's the best we can figure. When we bought the car it had no warning lights on of any sort. All of a sudden, in normal weather and driving conditions it messed up that bad? I don't think so! This was a fault in the car that got worse over time until it messed up my engine. I have two kids, work a full time job, and go to college and I have no way to get anywhere I need to get. Well, then I contact a Kia dealer to see about the warranty. They tell me that because I am the 2nd owner of the vehicle, the warranty is only for 5yrs/60,000 miles and not the factory warranty. So, just because I didn't own it first when it was brand new, they won't cover it under warranty. The fact that I am the second owner doesn't have any bearing on this car or its problems!!!!! It seems to me that Kia wants to get out of warranties so they apparently make very bad decisions like this. From all the complaints I have seen, nobody keeps Kias long so they don't have to worry about fixing their screw ups! I will never buy a kia again! In addition to that, I will be filing a complaint with the BBB as well as posting my story on every site that allows complaints of this nature. I am usually a person that takes things in stride and doesn't get this upset, but this is ridiculous!! If the warranty was good enough for the original owner, it should be good enough for me! If they had faith in their vehicles, it would be also. I want everyone considering a kia to know what they are getting themselves into because nobody should have to deal with this crap!

If for some miracle of a reason, Kia decides they want to talk, call 903-389-8802. If they fixed this like they should, I will post a rebuttal and be fair. If they decide to fix this mistake of a car, I will post that experience as well because that is just the type of person I am. I do not want something for nothing. I just want what I feel is right. Otherwise, you will see more complaints from me on different sites as well as hearing from me on the BBB complaint.

Purchased 2015 Kia Soul Red Zone on December 31,2014 from Paul Brown Kia in Olean, NY and I am having problems with the paint. The red strips on the sides are fading and the black on the lower panels looks as if they were sand blasted. Day I purchased vehicle I requested mud flaps but was told Kia didn't make them for this model and couldn't be put on. I only have 1800 miles on the car and already needs a paint job. Traded in my 2012 Soul which didn't have a mark on it for this car which you can't even touch it without leaving a scratch on it. Dealership told me it needed mud flaps and go to an Auto Zone and have a pair of generics put on it. Never have been so disappointed in a vehicle as I am with this one!!

My lease ends April 4, 2015. On 3/24/15 around 5:30pm I arrived at Roseville Kia to drop of my lease vehicle. I called them a week ahead of time and told them I needed to drop off my leased vehicle before April 4th and was told it was okay to do so. When I arrived I was greeted by a man in the parking lot. I informed him I was here to drop off my vehicle, he took my keys and asked me to go inside and speak with the manager. The conversation between the manager (stocky Asian Man) and I started off good until I told him I want to return car and not purchase. I went over my miles and understood I was obligated to pay. I’m sure I was not the first person in this situation. He got really defensive and questioned why I don’t want to keep the car. My whole experience changed after that.

I was asked to have a seat while he looked into my account. After sitting for about 30 mins, the manager finally come over to me and inform me I can’t leave my car there and that I would have to make my last payment before I could return the car. I showed him paperwork showing my lease ends April 4th, he rudely said even though it states my lease ends April 4, 2015 I have to make April car payment and return by May 4, 2015. I informed him that I will make my payment but I need to keep the car here because I’m not going to be driving it and that it would be difficult to find someone to give me a ride home. He did not care and basically treated me like dirt and refused to help me in any kind of way. When I asked what he recommends, he told me I need to call customer service and that there was nothing he could do for me.

When I asked him what would be the difference between leaving it today or bringing it back in a few weeks, he could not give me a concrete answer and his final answer was I couldn’t leave the car because he did not have room to keep the car at his location. I asked if I could use their phone to call customer service because my phone was dying and he was hesitant on letting me use the company phone. I felt like if I came there with the intention to return my current Kia for a new Kia my whole experience would have been a lot different because he would have gotten an incentive. When I contacted customer service the next day, I spoke with Jamie and she informed me the car must be returned by April 4, 2015 and she was puzzled as well on why Roseville Kia would not accept my car.

That was the worse experience I have ever had dealing with a car dealership and the manager at Roseville Kia was not professional at all and needs more customer service training. If he was not familiar with the lease end process he should have at least offered to have someone call me the next day that could assist me. I have arrangements to take it to Davis Kia which is an inconvenience because I have to find someone who has time to drive to Davis to pick me up once I leave the car when I had already taken it to a Kia dealership. As a manager he has an obligation to represent the company in a professional manner and now every time I see a Kia vehicle in passing I think of that awful rude Asian manager at Roseville Kia. First impressions last a lifetime.

I have a 2012 Kia Optima and have been having problems with the engine for the year. The engine has gone out. They are telling me that warranty will not cover it because I had 2 receipts missing for oil changes. I had the oil changed just don't have the receipts. Even if I didn't have the oil changed you can not tell me that a lack of 2 oil changes would cause the engine to go out. Someone needs to make this right. I can't believe the whole warranty would be void. I will be obtaining a lawyer and will be talking to the local news about this problem.

I LOVE my 2014 Kia Optima but I have a complaint about it. The passenger seat is entirely too low, it should have been made to adjust like the driver seat is. Other owners that I know that own the Optima have the same complaint as well. In manufacturing your newer models please take this into consideration. Thank you.

I purchased this car because in big letters on the sitcker it said 28 and 34. we all know what that means. After 1500 miles I'm getting less than 20. (over 19 but under 20) in all situations. It's not fair. I love the car but purchased it for the mileage. Anyone know of a class action suit. I'm thinking of mobilizing and putting my car by a different dealer every week with the actual mileage in big white letters on the windows. I was duped!!!!!!!!!! I love the car but purchased it for the mileage which was obviously a total lie!!!!! How can they get away with it. Please don't send me any stock corporate nonsense. It gets less than 20 MPG. I'm angry.