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Write for Us Kia Complaints Continued... (Page 6)
355+ reviews added so far. Upset? Call Kia corporate: 1 (800) 333-4542No Reviews
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I am overwhelmingly impressed by the impeccable performance I'm experiencing from 2010 Kia Forte purchased new with 17 miles. Have driven almost 160,000 long hard miles. Locked keys in car while running. Four hours before unlocked. Got in car after unlocked, drove 92 miles to OIA. Week later made 6 trips to Orlando. No major problems or repairs. Maintenance: Tires, oil change, brakes, headlights AC compressor went bad 2014, makes noise but still have cold air.
In March 2016 I purchased a 2016 Sportage turning in a 2014 Optima. They looked at the car and said I needed tires my lease was up in May 2016 so they told me they would not charger me for the tires in the new purchase. Then I receive a bill for them. I went back to the dealer and confronted Mr. Cho who sold me the Sportage. He denies ever saying anything about this. The dealership is In West Seneca NY on Transit Rd. The man lied to my face and of course the Manager who had to authorize the sale also lied. So this is how you do business. Say anything to get a sale.
I bought a used 2005 Kia Spectra from Round Rock Kia. In the 8 months I've had it, I've had to have leave it in the shop to have major repairs done more than 5 times, and counting. I get it out and two weeks later, it is having more issues. It has cost me thousands of dollars, and when I reach out to the General Manager through either a phone call or email, he refuses to reply. I think this is awful customer service and Kia should be the last place one should go when purchasing a vehicle!
Brought son a 2013 sorento, had good tags on trade in and transferred the tags to the Sorento. Weeks later received a bill from DMV for new tags. Went to Dealership and asked why. The office person accidentally ordered new tags instead of transferring the tags we already had. Why should we be expected to pay the bill when your company Made the mistake? The Manager said he couldn't do anything because the office person was off. The paperwork and the salesman agreed that it was the Business fault. I again have to go and talk to a office person next week when he returns to work when the manager was there and did nothing to help.
I purchased my 4th Kia, just made my first payment this past Friday. But 2 weeks ago I had to take it back because of no heat. They could not find anything wrong. I was told if the problem happens again bring it back. Before I could bring it back because of the same problem I was on my way home from work May 19, 20016 and the car stopped on the express way. I got it to the side of the road and called for a tow. Took it back to Kia in Evergreen Kia and was told that I couldn't get another car nor could I get a loner nor I couldn't get a rental.
I couldn't get anything from them. I have never experienced such unfriendliness nor I don't care attitude from Kia. I will never refer another person to Kia nor will I ever buy another car from Kia. I was treated with no respect nor regard as to how was I going to get home or to work that night. I have been a loyal customer for years, and this is how your loyal customers are treated. I know another dealership would love to have my business. I will not be doing business with your company anymore.
My first new car purchase feels like a disaster. I had a tire blowout on me at 1:30 in the morning on a dark highway due no puncture. The tire shop that I took it too informed me that the tire itself seemed to have been defective. I was told that I was going to have access to KIA roadside assistance and when I called them for help I got everything but that. I explained to the rep that myself and a 6 year old child was in the vehicle and that we did not feel safe being on side of the interstate. I explained to the Rep that not only was the situation dangerous but I was also very scared being that I am a female on a dark unsafe highway. I was informed by roadside assistance that they could not send a tow truck to come get me out of that situation because the KIA dealership was closed.
I feel like the car could have been towed to the dealership until they opened up and I would have gone to a hotel until KIA opened. It was senseless and careless to keep someone in a dangerous situation due to the dealership being closed. Thank God for sheriff who came and assisted me with finding a used tired (that I ended up paying $128 for) I don't have extra money to spend like that. I didn't make it home until 5am that morning. I went to the KIA dealership in Union City, GA and was treated like a liar about the tire situation my a guy in the service department.
The manager was very nice however. I was requesting a refund for the money that had to be spent and I was informed that nothing would be reimbursed. I ended up getting a new tire from KIA but ended up waisting $128. That could have been used towards my car payment or towards my remaining deposit. Dealing with Kia has been a nightmare. I'm about 23 days into my contract and I'm thinking about returning the car. I love my car but the customer service is unbearable.
I have a 2013 Kia Sportage which was purchased at Cochran Dealership in Robinson Township, Pa. The car at times will not start unless I hit the gear shift with my hand and then sometimes it takes a few hits to make the car start. I've taken it to the dealership 2 weeks ago and they could not find anything wrong, of course the car started. I am stopping there today to try again so this problem can be corrected. I am very disappointed in this car and will never buy another Kia. I need my car to start when I turn the key.
The handle to my door broke and I took it in and the fixed it under warranty. The next month the other one broke you could not open the door from the outside. The Kia dealership said it would cost $487.00 to get it fixed. My car just reached 85,000 miles and now the airbag light came on and it was not in any kind of accident or fender bender. The dealership is saying I have to pay to have the problem diagnoised and then pay for getting the airbag fixed. I was a loyal customer until all these extra charges. Can you please issued me a certificate or voucher to get the airbag fixed at the local dealership in Rocky Mount. It appears that little things are now happening that is costing hundreds of dollars.
Took my 2014 kia soul to peoria kia for an oil change and recall notice. Was waiting for my car and I inquired about two dents that I wanted fixed. I have the platinum coverage and was told any thing I wanted done pay 100.00 dollars and it would be fixed. Jay Morgan then stepped in and said that wascfor tires and rims only. I had no intentions of keeping the factory rims and I didn't. So that statement is not right. He was not there last year when I purchased my car. I fold him I will go home and look at my papers, he got mad and said he remembers me earnhart kia and called me a drunk. I told him thats a very bad think to do to any customer and get my car now. Thats5what you have employed.
Me and my wife and son went to the Kia Guelph Ontario showroom to see cars in view to buy one. The finance manager, John French came to "serve" us. When he shook hands with me, his looks were filled with hate. Honestly, you can feel the hatred vibes sprouting out of his body, eyes and every thing in the man. It is clear that the man is a racist to the bone, especially towards Arabs. I proceeded to ask him a few questions which he answered in a "get it over with" manner. I asked him about the price of the rondo, he answered me do you want to trade your car, I said yes, he repeated the question again.
He did this for at least 4 times, when I told him, I can get the price online anyway, but I want to hear it from him, because so far he has not been a great help, when i fact he was the worst customer experience I've ever had in my whole life. His reaction was appalling, he got nasty and he said why am I being rude to him, he's a manager and me and my family have to leave. I complained online and a phone call from James Britton, customer experience manager, Kia Canada saying that it's nothing to do with Kia Canada, it's the local dealer who run their business and asked me if it's OK to give my contact details to Steve Leech, general manager, Kia Guelph to discuss matter with me.
Then I had a call from him that ended up in a catastrophe because he was partial to his racist employee. I warned Kia Canada that if the matter wasn't solved satisfactorily for me, I will spread it to Kia Middle East and Kia Head office in Seoul-South Korea. I need Kia Canada CEO to know what an awful treatment prospective Kia clients are being dished out at them with incompetent, racist dealers who sadly represent an well known international brand like KIA.
Had problems with my 2007 Kia Amanti not starting. I was on vacation in Southern Wisconsin and went to a dealer to find out what was wrong. It cost roughly $100 for them to tell me that my car had a faulty Smart Transponder Antenna and it would be about $450 to fix it. They would have to order the part and it would take 2 days to get there. I had to leave to come back home. The closest Kia dealer is about one and half hours away from me. I called to see if they could order the part and I could save a trip there. The guy told me that if they got the part and put it on and it did not fix the car that I would have to pay for it anyway.
So, it appears that I will have to drive an hour and a half to go and pay another $100 to have it checked out again. Then come back home and wait until the part comes in. Drive another hour and a half and get the car repaired. I do not think this is right. If I took the car to a licensed Kia dealer to start with, they should accept that diagnosis at a different dealer. I could understand if I took it Joe the Mechanic down the street. But, it was a Kia dealer!! I have bought five new cars from Kia. This will obviously be my last one. Will go where the dealer and service are closer to me and can work together to get an issue resolved. I really think this is ridiculous.
I have a 2011 Kia Optima. I purchased this car new from Bruce Walters, Pikeville, KY. Today I was on my way home from school and hit something on the road which caused my tire to lose pressure and go flat. I didn't know what to do but a nice gentleman stopped to help me. We started looking for the spare and the jack but could not find it. I called Bruce Walters and their response to me was this car does not have a spare. I couldn't believe this. They did not try to help me at all. The nice gentlemen took my tire off for me and took it and got me a new tire and put it on for me. My concern is about not having a spare and circumstances were different. I often travel alone or with my 7 year old grand daughter and I can't afford to be stranded with no spare. This will keep me from buying another Kia. I never knew the car did not have a spare. Even cheaper automobiles have a spare.
I have been trying to get a release from so I can go to the dmv and get the title to my car. I called the 1st of march and they said it w as s mailed Feb 17 which I did not receive. So they would mail me another it will take 7 to 10 days. I called the 18 of march talked to a sup. And the best they could do is mail me another taking 7 to 10 days and you all call this good customer service be late on a payment and see what happens.
My 2013 has 54,000 miles. The Agree buttom on the Navigation Package works intermittently. When on a trip, if it decides to work and then I have to stop the car for gas,the system will shut down and then the Agree button will not work. At my last service I was told the technician tweaked it but on my way home it did not work. I was told I would need a whole new navigation system at the cost of $800. This is impossible for me to do. Can this Agree buttom just be shut off?
I have a 2014 Kia Sorento sitting in my driveway because I am unable to have it repaired. As it happens the engine pretty much destroyed itself because of bad engineering. The crank sprocket is held in place by a roll pin and then a bolt to the crankshaft torqued to 150 lbs. If the roll pin breaks (and it does) it will spin the sprocket and break the bolt, end of engine.
I bought Kia-Rio four months back from Juma Al Majid-Sharjah UAE 2015 Model. I meet with an accident on 16/01/2016 and got approval for repair from insurance company on 26/01/2016.Since then my car is in agency and they are saying that they have ordered for spare parts from korea and expected to come mid of Feb. Such a long time they are taking to repair and I am facing problem to travel. pls do something to expedite the repair works.
I am a customer of your KIA in Thailand. I would like to pass you a story about after sales service which I am experiencing in Thailand. I did try to ask for any person that I can talk to in Thailand, but everyone just tried to block me out. Therefore, I think may be you can help me with this. My company, Gravure art centre, Co.,Ltd. Bought a KIA Carnival in May 2015, from Yontrakit Auto Center ( Thiamruammit Rd ). The warrantee condition was 5 years, or 150,000 km. End of November 2015, after 1 year and 7 months, at 58,743 km. The car suddenly had problem with the transmission.
I was driving at around 100 km/hr. and then suddenly the speed dropped to 30-40 km/hr. Then on December 02, 2015 I took the car slowly to the garage ( Yontrakit, Thiamruammit ). After 2 weeks, I called the service administration man, and the man told me that the claim procedure was under the process, and I will get a whole piece of brand news transmission set.
Then around Christmas 2015, I called again, talked to the same guy and he told me that now waiting for the transmission unit from Korea. Then on January 08, 2016, I followed up again with the same man. Then the man said that the transmission will be disassembled and see what went wrong. Then I asked about new transmission from Korea, and the guy said that he had no idea and it was not his decision. I also asked him to give me a rough idea of when I will have the car back, but he couldn’t give me anything.
Today,18-01-2016, I checked again , but with another guy, and he told me that my KIA is still on waiting list. I asked him for the meaning of waiting list. He told me that It means there was no one look at the problem yet. Then I asked for any email for any responsible person whom I can talk with, but the man just said to me that he had no idea about it and he said that he just doing his job.
Please, can you help me with this? Or please transfer my complaint to the person in charge of my complaint. Please kindly understand, this is the first time that we bought KIA for a company car and this problem clearly caused by some kind of defect from manufacturing. The car had a services according to what recommended by the user manual. Now we the company has to rent a car for temporary replace this KIA and it is an expensive expenses too.
Anyway, I just wanted you to know a story from your customer in Thailand and I am sure, I am not the only one, because the man whom I talk to today said that many cars are still on the waiting list and long time waiting already.
I am sure this kind of practice would never came from KIA’s Head Quarter policy and I have no intention to bring this issue to any media in Thailand to spread out the unprecedented experienced which I now gained by using your KIA. If you can get someone to talk to this company in Thailand and get my KIA fixed as soon as possible under a “ 5 years warrantee” term. Then I would be delighted to continue to use the car, but the company will no longer consider another KIA for any company executive, for sure.
My concern is my Kia Cadenza is horrible in snow. I thought it was just my driving so I had my son and son in law drive it with less than 2 inches of snow. They agree with me. I'm driving a big sled. Any suggestions. And has this been reported to your company. Seriously considering trading it in. Help me.
My car would not start. It was towed to Nemet Motors in Jamaica. The alternator was not working and therefore there was no juice going to the battery. Nemet said they had to put in a new battery in order to fix the problem. The alternator was fixed however they +charged $186 for the battery and I had to pay it in order to get my car back. I do not think that I should have to pay for the battery as the problem was the alternator and that is why the battery was dead. We tried to resolve this with Nemet (the worst dealer) and also with your customer service dept. to no avail. please advise as soon as possible.
I purchased a 2012 Kia Optima new off of the lot at Capital Ford in Raleigh, NC. The 1st payment was not due nor the first maintenance check and the car began knocking. I took it back to the dealership and was informed that there was no oil in the car. Why would the dealership not check the oil in their maintenance check before giving me the car? The dealership is placing the blame on me, but who checks the oil in a brand new car?
This is an official Kia complaint to corporate regarding fuel tank corrosion. Country - Egypt, City - Port Said. Car model - KIA Sportage, Model 2014. Motor no 794140. KM 19800 km. My complaint is - 3 month ago I changed fuel filter and fuel sensor with Port Said maintenance center due to sensor failure, and this repeated again two weeks ago, I asked the same maintenance center for full check for Fuel cycle specially fuel tank, the maintenance engineer defined the repeated issue to, pure corrosion in the fuel tank side and I should change the fuel tank soon in order to avoid any problems could be happened.
I complained to the KIA Egypt call center and they give me a date ( 3rd of Dec - 2015 ) for full check in the main maintenance center ( Abu Rawash ) in 6th of October. They checked the fuel tank and identified the case as tank corrosion but not covered by the guarantee. “please find the attached pic". The vehicle only made 20 TKM and operational since March 2014 only. I believe that this is a manufacturing defect and should be covered by the warranty of the car. Appreciate your soonest feedback on my complaint as expected from a reputable manufacture like KIA.
It took me 2 years to get an extended warranty even though I filled out the paperwork and paid $800 down. At a year and a half they fill out the paperwork again I pay another $200 and I still don't have a warranty because they copied my debit card wrong I go up there again so they can copy it I finally have my warranty but they only gave the warranty company $800 can someone please help thank you
Recall on my 2011 Kia Sorento. I called this week, since i just received the notice in mail. I spoke to Juan, or that's what i believe his name to be.....he told me to come in, I asked for Saturday hours, he said they don't take appointments on Saturday, to just come in. What time do you open, I ask. 7:30, I said good i"ll be there at 729. It's SNOWING here today, midwest weather, ya know....so I drove, like a fool, to Kia in Berwyn, I live near downtown Chicago. I was told they don't have the part, and they "don't know why someone told me to come in if they didn't reserve the part"...so I left. Fuming. Not so much because the part wasn't there, yes I'm angry about that, but the RUDE service girl, no apologies, nothing. Yeah I just drove there because i like to drive on the expressway in snow and be told that my part isn't there. Horrible and rude people you employ. Not one person apologized for my inconvenience. that's fine, I can be rude too.
With my new purchased 2016 Kia Sorento, the body lines do not match up where the driver’s door meets !!The bottom half of the rear edge of the left front door sticks out and I couldn't get it fixed at your Lockwood Kia service after 3 attempts. This is a big deal to me on a brand new $30k car. After a month and bringing car to the service 3 times, I am told that couple of inches is acceptable both from Lockwood Kia and Kia Canada customer servise. They expect me to accept this and I have questions for them. What else acceptable on Kia cars? What does bumper to bumper warranty means? Stay away from Kia.They can't even adjust a door.
My complaint is simple. I bought a new Kia Grand Carnival last Thursday, November 12, 2015 and till now the car have not been delivered to me. I raise this issue to the dealer, were they said that the new car processing takes more than a week to be delivered the customer after registering Police Department, because they have hundreds of cars to be delivered to the customers daily. Please help me in this regard because I need this car to transport my children to school and I am not ready to bear the cost of a rental car. This is a very bad beginning. The car details: Kia Grand Carnival, 2016. KNAMC8125G6135664.
On October 5th, 2015 I received attached KIA promotion banner by e-mail from one of the marketing companies and which looks very attractive offer. I called KIA Kuwait customer line and confirmed the information and went on the next day to KIA showroom and reserved a car and got the list of the documents required for me to arrange. On October 8th, 2015 I submitted the required documents for the bank representative who is based in the KIA showroom and he told me that approval formalities will take at least 10 days and on October 25th!!!! I received a call from the bank informing me that they added a condition for the offer that I have to be current Bobyan Bank Account holder!!
After calling the phone number again and filing a complaint and reporting the matter to upper management I got the approval and signed the purchasing request on November 4th! The KIA sales representative gave the commitment date to deliver the car was Thursday November 12th. I called to confirm and follow up the delivery date on Tuesday November 10th and that's the time I came to know that the commitment date is updated without notifying me. On November 11th, I called the sales representative but she ignored my call..." Since she got the sales commission". On November 12th, I called the sales representative, and again she ignored my calls. I had to go to the showroom and meet the sales representative, who checked the status of my car and told me that it is not ready yet, but she will request for urgent arrangement for me. Today on Saturday November 14th, I received a call from Tel : +965-24968865 at 11:39 am and the KIA representative informed me that the car is ready.
Immediately, I went to the showroom, received the attached Delivery Order and returned my rental car and called one of my friends to pick pick me up and drop me to the KIA delivery department so I can receive my new car. I reached to the delivery department at 14:35, handed over my delivery order to KIA employee in charge in the location, after couple of minutes, that person came back to me and said we are sorry, our employee called you by mistake! They said we will call you again when the car is ready. I just need to know who is going to compensate my wasted time and money. Regardless of my loss.... Some one should be punished for disrespecting me as a customer and disrespecting KIA brand and image and customer experience. Appreciate your urgent reply and follow up.
I am very satisfied with my Kia, just one thing that I an furious about. Bought a demo model with a scratch at the back bumper that needed to be fixed. Allison Orpen who I bought it from is very sick and in hospital. Kobus Visagie manager of Kia Hatfield took over, after one year the scratch is still not fixed. I could not attach the communication. Will forward it if you reply.
I have a 2013 kia optima that's now needs a motor I was driving while approaching a red light the car started smoking then just shut down in the middle of the road.I had it towed to the dealer Kia dealer in delray beach and was told I needed a starter they replaced it then called and said I need a motor that it locked up. They requested receipts as the car should be covered now after over a week I still have heard nothing back from them at all. This is a well known issue with this car and it is still under Factory Warranty. I'm not sure if I should at this point have my attorney in on this or not. Im also being to that I should have sold or traded it in over a year ago from the sales reps in other kia dealers because of the motor problems. I was also put in a test drive for a new car instead of getting my car fixed and when I said I just want my car fixed I have heard nothing at all now I am just wondering if they want to fix it or not this is not right.
I appreciated you notifying me as a reminder to get my Navigation software updated. Since I had bought the car I had questioned whether I had the latest version of the software. To my surprise when I call the service center to inquire about how much it cost they told me around $265. I was shocked. I could buy a new navigation system with lifetime map upgrades for that money on the open market. Google gives it to everyone who has a smart phone and so does Apple. I have had many different cars/models in my lifetime and have been able to see what quality customer service and support really means. I usually have purchased BMW’s and still own a BMW Z4. I have bought for my kids a Mazda, Nissan, and Subaru and several Honda’s. My son talked me into buying him a KIA Optima. I never thought of buying KIA before and when I went for another car I was looking for at the KIA SUV and found the KIA Cadenza.
I liked it and bought it. I have been pleased with the service and so far so good…except when I feel I am being taken advantage of. Overall the cost is relatively small but it is frustrating to see a company not do the “right thing”. With all the innovation and technology options available, not giving no or low cost options for upgrading to current maps is frustrating. If you want customer loyally you need to earn it. This was my second KIA and looks like my last. Having a up to date navigation system is important to me and should be a given in these times. To make you a leader in the field you need to do it right! Convenience and current technology without going over-board is key. Sorry to have to leave the KIA family over such an aggravating thing.
My husband brought my car yesterday, an hour from where we live to a KIA service department, to see what was wrong with it because the check engine light was on and it felt like it was trying to miss while driving. They said there was "nothing" wrong with our car. The next day, while commuting an hour to spend the day with our family, the check engine light came on and it started to miss again. So, we came back to the service department my husband was at the previous day. After they drove it, and we sat waiting for almost 3 hours they tell us that it is a coil, then its an injector. Which they stated they didn't have in stock. I went to clarify with the manager because they said the coil was not in stock and she said "its just the injector".
That isn't what the mechanic said. The "manager" began talking down to me telling me she wasn't a brain surgeon and didn't get paid like one. Also, how she is doing us a "favor" by getting it looked at because we didn't have an appointment today. If they would have looked harder yesterday, when we had an appointment, SHE wouldn't be having to do me any favor. Now, we are sitting here for over 5 hours with our 9month old baby, and it could have been fixed yesterday when my husband brought it up here alone. Not only was the manager rude but now our "family" day has been ruined due to them not assessing my car, apparently very well. I have never been treated so rudely and disrespected by a manager. Also, what is the point of the computer in our car that they hook up to to find out what is wrong with it if they are just going to clear the history and not go by it anyway? Cause that's what she told me they did.
April 2015 bought a Cerato in Hurghada Egypt and paid LE 160,000. In less than 6000km while braking for a hump the car jerked hard and I heard a loud chaffing and screaming noise from the rear right side wheel. I thought something had collapsed inside the brake drum so I slowly drove home at night. Next morning I went to the service station and explained and was told a great many Kia cars do that so I told them I wanted it correcting,.
reception took my details and filled out a work sheet and asked me to sign it, when I read it I was surprised to find a charge for labour and a bottle of solution they said they would have to use, I wouldn`t sign but I relented as they said they wouldn`t put it right unless I did. The wheels and brake drums were taken off, then the brake shoes, they told me the solution would be coated on the surface of the brake shoe until it had completely soaked into the brake shoe material, this would stop the noise.
They told me Kia cars have had this problem since they stopped using asbestos material. I told them then Kia cars should have resolved it a long time ago and if I had known that this would happen I would not have bought a KIa car and I am certainly not paying to fix a problem that Kia knew about. Kia should replace all these shoes for one`s that there is no problem with. The expense though only small is Kia`s and I am not going to pay as this should be under warranty, they argued that this problem has to be paid for by the customer. Anyway in the end they actually waived the charge but now I think what other sub standard materials have been secretly used that the customer must`nt know about so my confidence in this car has gone and I will now sell it and never buy another KIa car.
I am a South African currently staying in Jeddah, Saudi Arabia.After a month and a half I received delivery of the vehicle that I had purchased from KIA Al Jabr on Madinah road in Jeddah, Kingdom of Saudi Arabia. I received the 2015 KIA Sorrento 3.3 V6 All Wheel Drive, vin no:KNAPG8144F5028774 on 11 October 2015. I was shocked at the bad condition that the car was in. The car was badly rusted to a degree where the rust had eaten into the body of the car and the rust could not be removed. I complained to all the necessary persons in charge at this dealership because the car should not have been given to me in this condition since I ordered a brand new car! I was told that the car had been standing outside in a "sand parking lot" for 5 months and that I had to accept it in this terrible condition! I requested that they exchange this car for a new one, but they refused to do so. I then requested a refund which was also refused! I am shocked, disgusted and disappointed at the unprofessional service at KIA Al Jabr. I am hoping that someone will be able to assist me in any way...
10/2015 I purchased 2015 Kia Optima. At the time I did not notice how very low the passenger seat was and it has no way to raise it. I have noticed many complaints regarding this on the internet and several dealers have said they have received many complaints. Please advise if KIA is planning on correcting this low passenger seat problem any time soon? I am willing to pay for the new seat or for a knob applied to raise the seat. Hoping KIA is standing by their customers to solve this back breaking problem.
My complaint is about the dealership where I bought my 2013 Sorento from, Grossinger Kia in Lincolnwood, Illinois. Yesterday I went in for the 30,000 mile maintenance service and the voluntary recall on the ECU reprogram. The service advisor told me that the transmission fluid needed to be changed, or the warranty will be voided by Kia if a transmission problem occurs. When I got back home, I checked the owners manual, and it clearly states that no change is required under normal driving conditions, and 60,000 miles under severe conditions.
So clearly it was a deliberate ploy by the service advisor to sell me unnecessary service to generate income for the dealership. This is the second time this dealership has sold me unnecessary service. The first time was on my first oil change, when I was told that the engine oil had to be changed at 3,000 mi,, max at 4,000 mi. Again, a check on the owners manual showed a recommended change at 7,500 miles. What a misinformation! What are these service people, vultures waiting to prey on their customers?
I googled these two items, and found out that the 3,000 mi oil change is indeed a myth, as tests conducted in California showed the oil still have usable life even after 7,500 mi. On the 30,000 transmission fluid change, there was this guy from Pa complaining on Kia forum about this unnecessary service sold him way back in 2011. He complained to Kia Corp. directly, and so Kia Corp. is aware of this malpractice by dealerships. Since this disservice is still being committed by the dealers, it would appear that Kia Corp. is condoning this practice. In fact, it may also be abetting them by sending out complimentary services to Kia owners just to go to their dealerships.
Something should be done about this, and Kia Corp. should warn their dealers about alienating their customers, or perhaps they don't care at all.
Bought my first and last Kia approx. 8 months ago - a K7 model completely loaded at Sansone Kia Route 1 dealership . Recently the car will not shut off unless I put it in gear to shut it off doesn't happen every time but happened at least 20 times. Brought it in for service today 8/4 and was told they can not find the problem. In addition I was told when I bought the car that it was covered bumper to bumper for the first 60,000 miles - the two front tires have a bubble on the outside of the tire on the wall of the tires not the tread. They want to charge me to replace defected tires really? Not only can't they diagnosis the shutting problem they don't want to back defected tires. I will never consider buying another Kia and wish I had stayed with Ford never had these issues and if I did they would back the product.
I purchased a 2008 Sorento in 2009. It was a left over but brand new from Baierl Kia Mcnight rd. I loved it! After about 3 years, I started losing power in first gear occasionally. I took it for service several times, but they can never seem to find a problem. So I would take it home and it would still do it. Try pulling out in traffic with no first gear.
I thought I would try another dealership so I took it to South Hills Kia. They told me they couldn't find anything wrong either. I was furious it was doing it more often now. I am so tired of the run around having to do without my car and then no results. They finally said they would put a new transmission in.
Well it still did it so they put in another one 2 months later. Picked it up Friday, went to the lake with my family for memorial weekend and guess what ? IT IS STILL DOING IT! NO POWER IN FIRST GEAR!!!! Come on Kia really?????
On 5/15/2015, I went to KIA to refinance my car. The salesman's name was Danny Jones. I was not looking to purchase a new car, just to refinance cause I need a lower car payment. He explained everything to me how everything works. That was fine, but with this whole process of all the waiting and the back in fourth with how much it would be was a bit much.
So to make it really short, my final amount was $409.00 which I currently pay $483.06 already. This didn't help me much. I was looking for $350.00 to be my highest total. I wasn't looking to pay ANY MORE MONEY EITHER so the transaction never happened.
However, I continued to get calls to come in saying hey'll work with me. After so many calls, I said if it can get my $350.00 no down payment, I will come today which is 5/23/2015. I stopped what I was doing, and I told the sales person I'm very busy I have a lot to do please do not have me come out there for nothing. He assured me that I will get it for $350.00 and no catches to this.
So when I get there he was already saying well MARISAL your going to have to help me get there that indicated to me that $350.00 offer what not so. I guess this is what car salesmen do, play around with a potential customer and lie to them. Kia just lost a customer and I did not appreciate that he wasted my time or my gas. I was out shopping for my daughter's graduation and I didn't finish just to go to KIA and not get a lower payment.
I went into the Newton, NJ dealership a couple of weeks ago because of a mailing I got regarding their new showroom that had moved. The mailing had a number on it to match at the dealership for prizes. Mine didn't match but said I'd get a lottery ticket and $5 Walmart gift card. I got the ticket but not the gift card. But that's not my complaint....
I was approached by a salesman before I even shut my own car off and got out. I told him I came in because of the mailing but that I was looking for a used BMW or similar car. He took tons of information from me but said not to worry because it was for marketing purposes only. He told me that a couple of times.
The salesman was not from that dealership - he said he was from Michigan and traveled to different dealerships for short periods of time.
He then brought a car around for me to look at. One car. I didn't even get the offer of looking through the inventory. I reluctantly took it for a test drive after he opened the door for me to look at the interior and in the meantime, buckled himself into the passenger seat without even asking if I wanted to test drive it. He did not give me a price on the car. He told me we'd negotiate that later.
So we had some small talk while driving, and I inadvertently told him I was house-sitting for someone in the area. He proceeded to ask me if I could "take people there". I thought it was an odd question but shrugged it off. He then started telling me about his wife and how they have an "open relationship". (there was more to this but I don't think I need to go into such detail). Then he asked me at least twice during the test drive if I would go out for a drink with him. I got the impression he wanted to do it that minute but I don't know that for sure. Of course, I told him no.
Back at the dealership he proceeded to tell me how much money he makes - to impress me I guess. I really didn't care.
Upon arriving to the dealership and after the test drive, the salesman kept asking me if we had a deal that night. Before I drove the car I told him it was possible if I liked the car. After driving it, I wasn't sure. He would not give me a price!!! He then called over a woman he said was the finance person and she asked me if I would purchase the car that night. I told her I wasn't sure about the car and she walked away, again not giving me a price. I told both of them it would depend upon the price of the car. She told me that she WAS NOT going to contact a bank that night if I wasn't sure on it. And, I still don't know what they wanted for the damn car.
Also.....as I was leaving, I was again asked by the salesman if I'd go out with him.
Now, today, I get a letter in the mail stating that Kia turned down my credit application and it was reported to the 3 credit bureaus. First of all, I DID NOT fill out an application. Secondly, how can they run my credit if they won't even give me a price for the car????
I did not authorize a credit check. Of all the questions I answered for the salesman, he told me it was "for informational purposes only". No one told me they were doing a credit check that night. And I know that if I agreed to buy the car, they would have given me financing no matter what - my credit score is average. I am beyond livid.
Although the salesman showed a lack of class and acted unacceptably, I wrote it off to him just being a jerk. Then when I wasn't given a price (they said they'd give me a price if I said I'd take the car that night), and to top it all off, now I hear that my credit report was pulled and reported to the credit agencies. And I didn't even get the gift card for my trouble!
I have been telling my friends and family to NOT go to that dealership, but now I suppose I'll tell them to not deal with Kia at all.
If this is the way you do business, then I don't want anything to do with it nor would I want my friends to be subject to it.
I went to this Kia Autosport with my girlfriend to look at used cars. She had previously went and got a quote for a used Sorento and was told she needed to come back with a down payment of $1,500. The salesperson we spoke to was less than enthused when we asked to look at the "used" cars. He, nonetheless, took us around and looked.
The Sorento was gone, but there was a cheaper Ford Focus. We then went inside to re-enter all of our information. The salesperson (Andrew) noticed we had been in before and got a quote on a different vehicle. He didn't indicate there was any problem with that.
Halfway through gathering our information, his manager (Aaron) walked over and began to berate my girlfriend and myself about our age (we're 25 and 26 respectively). He then looked over Andrew's shoulder and told him to stop and exit out. Aaron told Andrew to not even bother getting our credit information (mine wasn't even previously on file) and began telling my girlfriend (in a rude, loud tone) that she had come in before and was told she needed a co-signer.
I spoke up and told him that she was never told she needed a co-signer, just how much of a down payment, and he yelled "I don't care. She needs a co-signer." I mentioned I could co-sign and he laughed, told Andrew to exit out of the application and walked off before even bothering asking about my employment or credit score. Andrew, looking startled, then promptly apologized to us and told us his manager was "just ready to go home" and told us to have a nice day. I have never seen such unprofessionalism in my entire life!
I purchase a Kia Soul in 2013. I love the vehicle. Last November/14, I went to the dealership to have my winter tires put on (which I had purchased from the dealer), and I had asked them to check the breaks because they had been squeaking. I was told that the break pads needed sanding and the cost is around $450 and nothing covered under warranty. I only had 9500 KM on the vehicle and was told it's part of regular maintenance and the cause was "lack of use". I'm sorry I have owned a few vehicles and never heard of such a thing. I use it every day to and from work. There was many emails back and forth with the sales person who by the way was very eager to help.
Finally, I had to call the service manager and after much discussion she had agreed to speak with Kia Canada and see if anything could be done. Well guess what I never heard another word. April/15 arrives and I go to the dealer to have my summer tires put on, and they tell me if I don't get the pads sanded I will need a break job, so I went ahead and $480 later not very happy.
I have spoken to other Kia owners who tell me the same thing has happened to them, also mentioned to mechanics and other car dealers. I think we are all in agreement that maybe there is a problem with the break pad themselves, the quality is not there. I don't know if anything can be done to look into this matter, but I am worried that this is going to happen again. Thank you for your time and I would love to hear from you soon.
I purchased a 2013 Kia Rio in Oct. 2014 from Kia of Union City, GA. I financed it for one month with Kia Finance, paying it in full on 11/10/2014. That is over 5 months ago, but the dealer has not given me the title and won't tell me why it is taking so long. Each month, I've been getting temporary tags from the dealer one month and the DMV the next. I've been going back and forth for month now doing all the legwork even though I paid the dealer over $700 in dealer fees to process the sale.
The DMV discovered the dealer has been changing the sales date on the contract so they can keep issuing temporary tags. The DMV also discovered, as I suspected, there is a lien on the car. In essence, I was sold a car the dealer did not own outright. I believe that is illegal. So, now I've paid for a car that is titled to someone else and a dealer who is doing nothing to satisfy the lien so I can own the car free and clear, as was the intention of the sale.
This dealer is dishonest, disreputable, and a crook. I bought the car for my niece, who needs it for work. We have no problem with the car, only the way we have been treated and the horrible realization that I have wasted my money if I cannot get title to this car. I called a lawyer today. We will sue Kia for every penny I have spent for this car, and then some. If you can help, I beg you to please do so.
Bought my first Kia Soul . 2010 with over 40,000 miles ended up being more than a new vehicle. Sould have learned my lesson. Every time I go for an oil change they want to know if I want to buy a new car. Explain each time my first encounter. They proceed to tell me they have new management. Decided to give them another try. My daughter bought a new car. The payments were set up to be biweekly though a company that paid the payment to the bank . Money was taken out but never sent to bank making payment late because of improper paper work from Kia. no return call from Kia . Also had encouraged my brother to check with them about a car which he bought this year,. Very disappointed in Kia and will never encourage anyone else to go. Should not have to write a letter of complaint,should be able to talk to a human being that really cares about there business. Everyone works hard for there money and would like to be given a chance to afford one and be proud of there cars.
My complaint is the radio. I listen only to AM and many times when listening I go over a small bump, and there is a quick snap and the radio volume goes up or down. The dealer said it was the antenna and replaced it. Same thing. Quality of sound is bad. I listen mostly AM 1100 WTAM a 50,000 watt clear channel station in Cleveland, OH and the dealer told me it was a weak station.
They advertise they cover 38 states and half of Canada but like you they might exaggerate a little. Since I am with 35 miles from the broadcasting tower, I do not think the poor quality of volume is because they have a weak signal. I love my radio and enjoy listening to it but the quality of the sound on this radio is worse than poor. My last car was a Mitsubishi and it had a wonderful radio, and I would hope to have the same with this car. I currently have a 2014 Kia Forte 5 which so far has been more than satisfactory other than the radio. Can someone help correct or if necessary replace this radio?
The following is the final paragraph of a letter I sent to the dealer from whom I purchased my 2014 Rio, and was sent following the first service and dated 12th May 2014. I forwarded this same letter to your "surveyscustomer services" e mail address on 31st March 2015. I have not to date received a reply from any source. Good relationships??
"In a nutshell, I felt my treatment was somewhat off hand and cavalier in fashion, I was not offered the opportunity to discuss any of the cars features with staff, all in contrast to the manner in which I was treated by the staff of John Hughes when I purchased a car from that company some 8 years ago. In closing, I am perfectly satisfied with the vehicle, but suggest your staff be reminded that people are more important than the vehicles they own." P.S. I am 93 years,old. been driving cars and airplanes for 70 years!
I have had trouble with the radio since I bought the car a year ago. I use the AM almost all the time. When going over a bump there will be e crack and the volume goes down or up. There is often static and weak reception. I listen to radio WTAM a 50,000 watt clear channel station in Cleveland, Ohio and am within 25 miles of the tower. The service manager told me I listen to a weak station. Pardon me, but this station can be heard for hundreds of miles from Cleveland. They told me it needed a new antenna which was replaced, but it didn't help at all. I want a radio that works and do not appreciate being told they can not find the problem or blame it on a weak station. I know this does not happen al the time since sometimes it is constant and other times happens constantly. I have not noticed it on the FM side because I do not use FM much. It also seems to happen more often when the radio is cold.
I purchased a 2015 Kia Soul last week. I'm very upset that your service department wanted to sale me a spare tire kit for $244. I just spent $22,000 with you. I was told that Kia doesn't offer spare tires because of the 24 hour roadside assistance. I live in a very rural area with desolate roads, cell phone service is hit or miss so you want me to walk somewhere to find phone reception and sit on the side of the road for hours waiting for them not to even give me a new tire?!?!? I can change my flat in 10 to 15 mins. I'm a single woman so your telling me that's its safe for me to get outta my car to walk and find phone reception and then walk back to my car and sit for hours waiting. Umm yea not safe and not happening. KIA NEEDS TO GIVE ME A SPARE TIRE!!!! I plan on making complaints everywhere and anywhere I can!!! I will not recommend KIA to anyone for this very reason, and wil take my business somewhere else next time. Over a tire!! Just sad!!! This is ridiculous!!! Put spare tires in your vehicles. Not concerned with your customers safety at all!!!!
This car has been the worst car I have ever owned! I bought the car used on September 20th of 2014. It is a 2008 Kia Rio LX. It has 97000 miles on it. I drove it for about 2-3 weeks. On October 7, 2014, the car idled funny and before I could make it home, it had a major loss of power not going over 20 mph. Well, we finally got the car home and hooked a scanner on it. They pulled P0016 and P0300 codes on it. Because of the various codes, we agreed to put it in the shop to get fixed. Finally, we received a call today from the mechanic. He was out sick with pneumonia and had tons of work to catch up on so it took him a while. It turns out, the cylinders 1-3 had bad coils and cylinder 4 had no compression meaning that the valves on that cylinder are damaged. My timing belt was not broke and was actually replaced as maintenance because we did not know when the previous (and original) owner changed it or if they had and we wanted to be on the safe side. The belt and all the teeth were fine. The car had not jumped time. Basically, from what we can gather, the coils went out and somehow made the valve go bad.
That's the best we can figure. When we bought the car it had no warning lights on of any sort. All of a sudden, in normal weather and driving conditions it messed up that bad? I don't think so! This was a fault in the car that got worse over time until it messed up my engine. I have two kids, work a full time job, and go to college and I have no way to get anywhere I need to get. Well, then I contact a Kia dealer to see about the warranty. They tell me that because I am the 2nd owner of the vehicle, the warranty is only for 5yrs/60,000 miles and not the factory warranty. So, just because I didn't own it first when it was brand new, they won't cover it under warranty. The fact that I am the second owner doesn't have any bearing on this car or its problems!!!!! It seems to me that Kia wants to get out of warranties so they apparently make very bad decisions like this. From all the complaints I have seen, nobody keeps Kias long so they don't have to worry about fixing their screw ups! I will never buy a kia again! In addition to that, I will be filing a complaint with the BBB as well as posting my story on every site that allows complaints of this nature. I am usually a person that takes things in stride and doesn't get this upset, but this is ridiculous!! If the warranty was good enough for the original owner, it should be good enough for me! If they had faith in their vehicles, it would be also. I want everyone considering a kia to know what they are getting themselves into because nobody should have to deal with this crap!
If for some miracle of a reason, Kia decides they want to talk, call 903-389-8802. If they fixed this like they should, I will post a rebuttal and be fair. If they decide to fix this mistake of a car, I will post that experience as well because that is just the type of person I am. I do not want something for nothing. I just want what I feel is right. Otherwise, you will see more complaints from me on different sites as well as hearing from me on the BBB complaint.
I'm concerned that I may have a problem that could cause a wreck. Enterprise told me when I purchased the car that I had a 10 year 100,000 warranty. So why haven't I been notified about recalls? I have a 2008 KIA Optima, purchased in July 2009 from Enterprise. Why haven't I been notified of recalls?
Purchased 2015 Kia Soul Red Zone on December 31,2014 from Paul Brown Kia in Olean, NY and I am having problems with the paint. The red strips on the sides are fading and the black on the lower panels looks as if they were sand blasted. Day I purchased vehicle I requested mud flaps but was told Kia didn't make them for this model and couldn't be put on. I only have 1800 miles on the car and already needs a paint job. Traded in my 2012 Soul which didn't have a mark on it for this car which you can't even touch it without leaving a scratch on it. Dealership told me it needed mud flaps and go to an Auto Zone and have a pair of generics put on it. Never have been so disappointed in a vehicle as I am with this one!!
My lease ends April 4, 2015. On 3/24/15 around 5:30pm I arrived at Roseville Kia to drop of my lease vehicle. I called them a week ahead of time and told them I needed to drop off my leased vehicle before April 4th and was told it was okay to do so. When I arrived I was greeted by a man in the parking lot. I informed him I was here to drop off my vehicle, he took my keys and asked me to go inside and speak with the manager. The conversation between the manager (stocky Asian Man) and I started off good until I told him I want to return car and not purchase. I went over my miles and understood I was obligated to pay. I’m sure I was not the first person in this situation. He got really defensive and questioned why I don’t want to keep the car. My whole experience changed after that.
I was asked to have a seat while he looked into my account. After sitting for about 30 mins, the manager finally come over to me and inform me I can’t leave my car there and that I would have to make my last payment before I could return the car. I showed him paperwork showing my lease ends April 4th, he rudely said even though it states my lease ends April 4, 2015 I have to make April car payment and return by May 4, 2015. I informed him that I will make my payment but I need to keep the car here because I’m not going to be driving it and that it would be difficult to find someone to give me a ride home. He did not care and basically treated me like dirt and refused to help me in any kind of way. When I asked what he recommends, he told me I need to call customer service and that there was nothing he could do for me.
When I asked him what would be the difference between leaving it today or bringing it back in a few weeks, he could not give me a concrete answer and his final answer was I couldn’t leave the car because he did not have room to keep the car at his location. I asked if I could use their phone to call customer service because my phone was dying and he was hesitant on letting me use the company phone. I felt like if I came there with the intention to return my current Kia for a new Kia my whole experience would have been a lot different because he would have gotten an incentive. When I contacted customer service the next day, I spoke with Jamie and she informed me the car must be returned by April 4, 2015 and she was puzzled as well on why Roseville Kia would not accept my car.
That was the worse experience I have ever had dealing with a car dealership and the manager at Roseville Kia was not professional at all and needs more customer service training. If he was not familiar with the lease end process he should have at least offered to have someone call me the next day that could assist me. I have arrangements to take it to Davis Kia which is an inconvenience because I have to find someone who has time to drive to Davis to pick me up once I leave the car when I had already taken it to a Kia dealership. As a manager he has an obligation to represent the company in a professional manner and now every time I see a Kia vehicle in passing I think of that awful rude Asian manager at Roseville Kia. First impressions last a lifetime.
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