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Write for Us Motel 6 Complaints Continued... (Page 3)
348+ reviews added so far. Upset? Call Motel 6 corporate: 1-800-557-3435
On the 3rd of April I checked into MOTEL 6 on H St in Lompoc, CA., checking out on the 9th. Almost immediately, not only harassment started, and stalking. I am presuming it was from drug dealing because they would not move away from door. We had one African American who circled the building from 11 AM to 6PM,, like with stalking. I would have left, except I was too I'll with a very bad cold from the fall out from the last fires. I did email your customer service, and told Moses on evenings.about the stalking, and of course, about being harassed
by name calling. Unless I,get reimbursed either with credit or money, I will make sure it is well advertised what is going on there.
Marilyn Coulon
My complaint is tin foil on Motel 6 I made up a whole bunch of lies and stories about what we were not doing very rude she had told us that we were disgusting people and disrespectful people that is not true she said that we were bothering him housekeeping for money. That was nothing to you that we were bothering customers for money and we had to leave before she goes to Cops so when we left me and my family I have three little ones four year old 8 year old on a nine-year-old that day we had to stay at the park and we slept at the part for the whole night cuz we have nowhere to go we have taken all our stuff from one city to another city dragging it cuz we didn't have no vehicle take a two and a half hours to get to where we got to go on foot with three big old luggage and three little kids general manager calls his back so we can come back she apologized for employees action Come Back Inn started again employment at the line that she was threatened felt run for her life my two little kids asking for toilet paper she said we could not get no more toilet paper cuz we ready have power supply for today based on my knowledge I believe you're entitled to get as much toilet paper as we want cuz we're paying for the room so she had called the cops on us now my kids are dramatizes scared that they may take your dad to jail I lost my wife she passed away two years ago so now they going to have the cops come over here and stand for over toilet paper something has to be done the general manager is not doing nothing about it so I'm writing to you guys hopefully you guys can do something about it cuz general manager is not doing nothing about she's not listening to my words or listen to anything what I have to say I have sent her a video of wild hurting for you I was asking and she still not taking action about anyting please I need you guys's help
Dirty sheets!
I checked in at 6:30 pm. The room was apparently cleaned-no trash, supplies like soap and toilet paper replenished, no odor, beds made up. I went out for supper and brought take out back to the room. When I turned the covers back to get ready for bed at 9 pm there was a shit stain on the sheet! I called the desk and wanted the bed cleaned. The person working the desk said she had no clean sheets, no key to the laundry room, no home phone number for the manager. When I was adamant about the sheet situation- I will not sleep in sheets stained with shit, she refused a refund. When she offered to change rooms she also mentioned that she would charge an additional fee. Finally she rescinded the additional fee.
But I am still angry. I will report to Albuquerque health department tomorrow.
I have contacted the Motel 6 in Davenport front desk to give the manager a message 5 times in the last year to fix the fence attached to their property line and I have never received a message back from the manager. I then called the Motel 6 coorporate office and was told it would be taken care of last fall. I have attached a picture of the fence and I hope this situation will be taken care of as soon as possible. The store number is 4634.
Stayed in Motel 6 Whitby On business. On April 08 -10 2019. Stayed in room 316. Told front Desk Tuesday Morning Toilet plug., Can back to Room After work, And notice a Used Condom in Garbage can , Gross ???
I had to Call Manager , and Complain, HE DID EVEN CARE >
I should have put Stop payment on my VISA
I will NEVER stay There again , or any of you Chain Hotel, . I usually stay at Choice Hotels,
I have pictures to Prove it.
The location in Joliet off of I80 is horrendous and rude!!! They didn’t provide a remote until our 2nd night then when we checked out I get two blocks away and they run my card for a pillow. I called there immediately and I was told to come back so I went back Only to deal with some young punk who refuse to do anything to help me after I even offered him to go look in my car. He called his manager and speaks their Indian language which is also rude and I’m Santa way again telling me to call the manager and the next day and the manager says you have to report to five days for Credit all for an issue that is not my responsibility the housekeeping fell short on supplying an extra pillow and I am being held responsible cool that you’re completely uncooperative and rude. I should’ve been given my money back immediately. Whoever is in charge of this location needs to see to it that I get my money back. Here’s my phone number7086749720
The motel 6 off loop 12 and 35 in Dallas Texas has a issue with bed bugs we were move from room we got first cause the bed had baby bedbugs then moved to a different one that had adult bedbugs we told the desk if we could get another room cause we got no sleep being bit all nite we took pictures.she was rude said she give us only have our money back.
I came here on 4/3/19 from the time I came here I pacifically specified that I would do my own housekeeping in my room I reported it to the front desk also to housekeeping OK started on Saturday someone came up to my room three times and put the key in the door and open my room door while I was sitting on my bed with no shirt on due to complications of my breast I don’t think is right came back today they called they self cleaning the room but I am going to post the pictures of this rain that supposed to be clear because I’m trying to figure out why do they keep coming to my room opening my door I feel like a sexual harassment or somebody’s trying to do something that they don’t supposed to be doing and is stealing some of my belongings was open when I got back so right now I’m just searching to see what is missing and what’s not missing I have so much stuff here I can’t really pinpoint it right off but nothing was done in my room for them to be here so I will be contacting corporate as well and if Call 911 that will be done in the morning as well and he understands what is going on with this dirty ass linens on my bed that was made up LOL not a joke on y’all now
On Oct. 25, 2018, I made a reservation at the Motel 6 East Madison, Wisconsin, for Saturday, April 6, 2019. I made the reservation online through hotels.com. In the notes section of the reservation, I cited that we needed a first-floor room due to us having a pet and my husband being disabled and not being able to maneuver steps. On the Tuesday before that Saturday stay, I called to ask if we could have room 106 because we had stayed in that room the previous weekend, and it fit our needs perfectly - first floor, large bathroom for my disabled husband, nice flooring, clean, quiet, close to the entrance for our dog and for carrying in luggage, etc. I was assured we would have that room. When we arrived on April 6, not only was room 106 not available, there were no first floor rooms available. The employee read my notes from the original booking citing my exact need for a first floor due to my husband's disability. To say the least, I was furious. I asked how they were going to take care of this situation and accommodate a disabled person. Everyone claimed that they could not do anything. I asked them how they expected my husband to get up the stairs. They did not have a response. I asked how they were going to compensate us for their error. I was told that they could not compensate us. I asked to speak to the property manager. They told me she was not available but was in the building. I asked that she be sent to my room as soon as possible, so I could discuss this with her. She never came to talk to me even after calling the front desk to remind them. Her name is Paula. Since we had no other option that night, other than sleeping in our vehicle, we took the room on the second floor. My husband was in pain that evening and for the next 2 days and nights from having to climb those stairs multiple times. The second floor smelled horrible, was loud, had barking dogs in the rooms that barked in the night often, and was dirty. My husband was barely able to get into the bathroom because the door was so narrow. The bathroom itself was tiny. The next morning I asked to speak to Paula and was told she was not there. I reiterated my complaints to that staff. Other than apologizing, they did nothing to compensate us. I called to talk to Paula on Monday. She was not there. I asked when she was expected on Tuesday. I was told 9:30, but she comes and goes. I called today at 11:50 to talk to her. I was told she was still not there. I asked when she would be in, and the employee said she did not know. It is clear that she is avoiding me. I gave the employee my number and told her that I was going to be contacting corporate with my concerns. We are incredibly upset about this situation. It is illegal to deny a disabled person accommodations - especially when it was clearly defined in the notes at the time of the reservation. I am expecting to be contacted regarding this issue and for some form of compensation for this nightmare.
Hi, I would like to make a complaint about the Motel 6 in Pinole, CA. The motel had the lights off during the nighttime which you couldn’t even see anything. The Morning I left which was April 8th my girlfriend was walking to get our stuff into the car and since the lights were still off she couldn’t see and tripped and fell and hurt her ankle and scrapped her knee. Her ankle seems to be fine but it could’ve been bad they should’ve had the lights on anybody could’ve gotten hurt.
Room was very dirty carper stain comforter looked very old and word I very dissatisfied with the quality of house keeping I really think I overpaid for room asked to be given another room or refund I was toldthis was the not an option
I made reservations on line. When we arrived I was refused a room because I have a service dog over 10lbs. He repeatedly ask for documents. I even pulled up the ADA laws for service dogs and showed him. He said no no I don't care. I can't believe the hotel's in Texas evidently don't understand that this is a federal law. I expect to hear back from you. If you don't want to talk about this I'll just call an attorney.My email conniekappler12@gmail.com
At first was told I could check in at 5am and stay all day. Now they harrass us and knock constantly at the door.
Horrible experience, needed smoke free room and room reeked of cigarettes. Even had a plastic bag tied over the smoke detector so people could smoke in room. One of our group wanted to sleep so we asked at front desk if we could get clean towels and a clean blanket as one smelled so strong of cigarettes and was told they were just collecting soiled ones to be cleaned and to pick up clean ones when we returned from our event I notified her that we would be returning late and was told no problem when we got back the man was very rude said there are no clean towels and nothing he could do that it wasn't his problem I'm angry cuz we really needed to take showers after our day at the zoo the whole reason we rented a room was to be able to take showers and rest before a very long drive
Blood spatter on back of bathroom door and bottom of shower
My daughter rented me a room at motel 6 on wadsworth and 6th ave. Denver Co. The ladies at the front desk were rude and sarcastic in thier tone when attempting to speak in a polite manner as most customer service genuinly do. They dont wear name tags in order to identify them. One is the front desk clerk the other a manager day shift. The first problem was that the washer didnt spin my clothes, they were sopping wet. Very calm and kind voice, since i could already see they with rude mean poeple, i ask for a refund to wash my clothes in the washer that works. She raised her voice at me and argued with me for 10 minutes then refunded me. The door to the laundry room didnt work. And i had already gottin a second key. She said it was the key and replaced it again. She said i would be charged for a thiird key if i would need one. The mantance man let me in and said he would tryto fix the door lock. Why would she charge me for a key i didnt need replaced it was the lock. Then on the 4th of April 2019 my boyfriend brought me lunch. She basicly harassed him about being there but said nothing to me. The next day Friday the 5th of April 2019 he brought me lunch again for work. From 3 to 11pm i work. While he was walking up a man from another room was someone he knew ask if we would chage his phone as he was arguing with his girl friend and wanted to go. We chaged it and 15 minutes later he k ocked on the door we handed him the phone at the door and he said thanks and walked away. Immediately the phone rang and the lady, once again sassy and rude tone of voiice, told me that i had 2 unregistered poeple staying in my room that i would have to payfor them now or leave. I was like wait no and tryed to explain my situation when she interuped me continuously then told me to come to the office so i did. And she said any guest must registrar at the office even if they dont stay and i said" i didnt know that". no one said that the day before. Thats when the other rude women came out yelling at me. I told her im not used to being talked to like this. She said she doesnt know what games im playing but i better get out of her motel. I said not untill you refund my daughter. The cops were there becuase they were kicking out another man for asking for his money back when the same washer left him with sopping wet clothes as well. I ask you why didnt they call the owners of the equipment and put in a work order and put a out of order sign up? Im convinced they are running a scam. By kicking as many poeple out as possible keeping as much of the moneys that should be refunded and getting bounuses for make the company more money this way. Please look into it straight away as the women should be let go. New management put in place. Also i expect to hear from you regaurding my complaint and to know what was found and what wad done about it. It has a bad reputation of kicking people out and im convinced this is why. I will refrain from going to the media at this time untill i hear from you.
People threatening my life management wasent helpfull or was police ... they banged onn my door for 30 min and called my roommate from a mother room threatening to. Dreak door. Down.
Worst motel experience ever! Just needed a bed and shower so we didn't expect much. But we didn't expect it to be this bad. If it wasn't so late and we hadn't just come from an urgent care visit we would have left immediately. While I was checking in, my Husband was approached by a panhandler at the car even though there was a security guard walking around outside.
The room was disgusting! Stains everywhere, dirt on everything. We slept in our clothes under the sheets - at least they were cleaner than the bedspread - even though there were cigarette burns on one of the sheets. TV didn't work - shocking. I was afraid to sit on the toilet and taking a shower was way out of the question!
There was no phone in the room so we couldn't even call the front desk to request another room and I was afraid to walk back to the office. We left at as soon as it got light out.
Been staying at the Motel 6 located at 258 Harry Lane Blvd Knoxville TN 37923 for the last month. I've spent my entire tax check for my family to stay here. Since being here we've had to make multiple noise complaints to the office. They continue to put very loud and obnoxious people next us. When we have complained about the noise the staff at the office at night and the day shift desk person who's name is Candy threatens to kick us out. The people have literally kept my family and I up all night. The past two nights 4-2-19 and 4-3-19 we were kept up all night long. If I could get a return phone call my number is 865-443-4931. Thank you.
Hi... I'm a housekeeper at Motel 6 I had a problem yesterday where the headhousekeeper cursed me out Mrs. Mary cursed me out. I have 3 witness where she cursed me. I told the GM but nothing was did about it. She also was intoxicated.. It's alot going on at Motel 6 Vicksburg, Ms yall need to know about.. She also told one housekeeper to file sexual harassment on a maintenance guy. Something that happen up here that u all need to know about.. I use to be headhouskeeper but I dropped down due to they were unorganized... Could u please give me a call at 601 415-8074 or email me at millerlatoya37@gmail.com
Checked in March 21 2019 left March 22,2019 Motel 6 Merced,Ca 1983 E Childs Ave. My wife and always choose Motel 6 when traveling because the rooms are always clean. However this stay was not as pleasant. First the TV remote was missing, after my 3rd trip to the office I got one that worked. In the mean time my wife saw that there was a smoke alarm but the batteries had been removed. Upon entering the bathtub/shower I fell, the shower floor was slippery with a slick residue. Next morning I brought my fall to the attention of the front desk clerk and told her about the slick bathtub/shower floor. At this time I let her know the smoke alarm did not have batteries. She mentioned the batteries were missing because the smoke alarm was soon going to be replaced.
Needless to say I was disappointed with our stay.
Safety issues should not be overlooked hopefully you will contact this location and make them aware how important it is to have a safe room for your guest.
Thank you for looking into this and your quick response.
Xavier Olmos
How do I get my money back after it went through on the card I need to put back on my card
While checking in motel 6 san diego hotel circle on sunday night 3.31.19 I walked in the lobby and first asked if there was a near by men's room. The skinny afro American female rudely told me "THERE'S A HOTEL DOWN THE STREET THAT YOU CAN USE." I told her I had a reservation here. She didn't change her tone and was rude throughout the process. Never wont stay at Motel -6.
Skipped 3 days in a row for room service. There is one specific employee who if very rude I believe she works nights yesterday I went down before work to ask for towels to shower never came my finance went agin after I left for work asked agin never came asked agin before I got home never came and I had to go all they way back down after working all day to get a towel. The same rude lady is trying to tell me I have to have a kensl for a service animal Iv spent a lot of money here the past few nights and was wanting to do an extended stay but with all the problems Iv had we cshoild be given a free night at very least
I called the one 800 number to make a reservation for one night for the studio six in Anaheim location I was confirmed that I have a bottom floor king size bed room the agent put me on hold and called the location a couple times to confirm that I did have a bottom room location available now I called the one 800 number to make a reservation for one night for the studio six in Anaheim location I was confirmed that I have a bottom floor king size bed room the agent put me on hold and called the location a couple times to confirm that I did have a bottom room location available now however Once I got to the location That same lady in the office who had been speaking to the customer service agent said that she never said she had a room available for me on the first floor I wasn’t on the phone to hear their conversation so I don’t know what they were talking about That same lady in the office who had been speaking to the customer service agent said that she never said she had a room available for me on the first floor I wasn’t on the phone to hear their conversation so I don’t know what they were talking aboutAnd I replied I was on hold and she only called you to confirm our room in the bottom floor And I replied I was on hold and she only called you to confirm our room and the bottom floorSo I continued to complain and ask for a managerAnd she canceled my reservation and said I could not stay at the hotel so I drove an hour Away for nothing and still don’t have a roomIt appears to these people are too easy to miss treat the customers which means that they are being taught in their training camps or rooms upon new hire to treat customers this way
I reserved 1 room for a night and it was after 6pm so later that evening i check my account later i see 2 charges from motel 6 one for $67.20 and one for $80.85 so i call the office and the say well u booked two rooms. I call main office and the tell me that they cant do anything becsuse independently owned Motel 6 so long story short I reserve a room $67.20 I get there in the room and I get charged for additional room for 80 85 and I tried to get it back and they won't give it back to me talk about bad service
Made the reservation after 6pm . 1 room for a night and they sad i had book 2 separate rooms one for $67.00 and the second one for $80.85 .also in all the years i have been staying at motel sixs i have never booked 2 rooms i know i cant get my original booking back for $67.20 but the second one for $80.85 . Are you serious!!!! I will never stay at motel 6 again & i will tell everybody i know .....
I had made reservations for 23-30 of March at your location at 5300 ADANSON RD
ORLANDO, FL 32810,
I had called to confirm everything that day, and told them specifically that the credit card on file was not to be charged bc I was using a different card when I got there, I was told not an issue bc night audit get ran sometime after midnight. I arrived at the hotel at 10ish pm to be told they ran my card in file at 6p and because it was declined they gave my room away to walk in bc “people needed rooms” I was livid! I had asked who else had rooms bc it was late and I had just arrived into town, I was told “ your sleeping in your car bc no one has rooms for you it’s spring break” seriously?!? Like wtf (excuse my words) but what kind of service is that!! You honestly want someone to represent your company like that!! I told the 2 desk ladies who were to busy talking to their kids about swimming that I had called n confirmed everything and told them I’d be arriving late, they said not their problem and I needed to leave bc the desk was closing. My jaw dropped like how are you going to treat people like that!!
Sad to say , it must have been a blessing bc I ended up closer to universal at even a better rate than what they were going to give me after explaining to them the chaos I went through.
Your staff needs to be retrained, don’t let their kids hang around in business areas of the hotel and have respect for tourist!
Not a happy customer
ALL of the electrical outlets were so loose they were about to fall out of the wall, very concerned about electrical fire all night long. There couldn't have been even a 6" space on the one side of the bed, and no way of moving the bed, how an older person is expected to get in and/or out of bed was incomprehensible. The only reason we stayed was because it was freezing rain out side and all the motels in the area were full. The worthless bed covering was of no use, had to sleep in our clothes. The television reception was horrible, and most channels tat did some what come in, had NO VOLUME..This hotel was near Tucumcari New Mexico... I can not believe that this establishment carries the name of Motel 6, I understand no frills, but this was way worse than no frills. There was another Motel 6 in Safford, Az. that falls way below the standard of what one would think would carry the Motel 6 logo. Have the standards fallen that far, these were the only Motel 6 we stayed at on our 66 day winter vacation, and I can tell yo for a fact, that I will NEVER even consider staying at a Motel 6, and I will be sure to spread our horrific experiences at the ones we stayed at.....
Stayed at thousand palms location in California. My mom and I were going to a concert. It cost me $153. The area noisey and industrial. It smelled like smoke and there was people begging for money outside our room. I didn't get any sleep. My mom.has a pacemaker and due to the smoke smell was coughing all night. Horrible place. We left there feeling sick. The room was dirty.
This Motel 6 was a disgrace. I have stayed at many in my life and never have I seen such a poor poor room. The wall behind the toilet has mold. Inside the toilet has mold. The paint on the door is coming off. The paint on top of the mini fridge is rusted. The towels were very dingy looking and the had finger nail polish on them. Room stunk to high heaven of smoke. And the price was a rapeing. It is really sad that this place is using your great name. The address is 6015 W I-10 San Antonio Tx and the room we were in was 118. I really hope y’all look into this disgusting place that is representing your Name.
I booked a reservation for my son in law Charles Cowart at your property located at 1310 W. Lantana Rd. My Confirmation # DDCT3C43PWH for 7 night stay beginning 8 Mar thru 14 Mar, 2019.
During their stay, their room was never provided maid service. they had to go to desk for rowels every night, bed were never made, trash emptied one time and air conditioning was inadequate. they asked for room service every time they got towels, but desk clerk ignored their issues. His attitude was very poor, appeared to not care.
After 6 nights, they had enough, and found another motel and refused to stay the last night. They are working at a power plant for a two week job, and would have stayed another week had things been better. At a minimum, I should be refunded the last night ( 14 Mar 2019).
This is unacceptable and I hope you can find a way to improve your operations at this property.
Respectfully,
Rev Donald Bresher
501-339-7493
After complaining about people trying to gain entry to my room "Ashante" said somthing to a cohort who a day later says i am barred from fullerton motel 6
This was the last room they had for the night when I got in there the floor was all dirty . There was also spray paint on the mirror , hair on the beds , had a very bad smell did not look clean at all . I couldn’t take a shower the towels were used and half wet rolled up like the weren’t had yellow stain and spray paint on it and dirty in the bath spray paint on the tub and hair . Heater / air conditioning was not working right was broken . I’m highly disappointed I paid for 100 dollars for a room like wasn’t even clean .
I called the Motel 6 in Apache Junction Az. to get the rates because we are having a Reunion for Williams Air Force Base Brats. It is important because people are coming from all over the country. I got the rates and put them out on our web site. Where I called to make my reservation a man answered at this location and was very rude. I asked him about a Military rate and he said we don't give any military discounts (rudely) which is not what you have on Motel 6 website. So I asked about any other discounts and he said we don't give any. (again rudely) I said to him I had talked to a lady just a couple days before and she gave me the rates and he said he doesn't care what she said and do I wan't to me the reservation rudely. So I hung up due to the disrespect and demeanor. I asked for the Manager and he said I am the manager. . I couldn't believe that Motel 6 would have such type of employees with such disrespect towards consumers. Feel free to call me at 210-378-6738. Thank's Mike
Within 2 mins of entering our room after our long drive my daughter screams over a big in the bathroom. I went in and found a cockroach. Brought the half smashed bug to the office and they accused me of planting it. Only begrudgingly moved us one room over. The whole situation was insane and the way the staff treated me and my elderly mother was unacceptable. If I hadn't been driving for over 12 hours already I would've gotten my money back and left. But my mother needed to put her legs up and rest. But if you have a bug problem you shouldn't be blaming your patrons
I have been staying with motel 6 for a week and I have had nothing but a great stay til this morning as I had asked my mother to go to the front desk and pay for another night as she's done plenty of times the woman who said she was one of the managers first started asking my mother if she has been staying in my rm with me and she told her no but she does come here with me because she lives out of town and is dropped off in the morning so I can get her to her appointments but I do take her home every evening I even tell the person behind the counter I'm taking momma home and this morning I was accused of lieing about that and she accused me of doing things that the employees have been allowing me to do and this morning I was accused of all the things that the employees told me to do when I would go to pay for the room that I was staying in as I tried to explain to the woman that called me early this morning when I asked her name she would not let me know who she was, after I asked for the corporate office and their phone number and her name she changed her attitude almost instantly 2 days ago I asked for some light bulbs for the restroom and the lights on the wall she told me they had finally arrived and handed them to me so I could install them myself I feel like she would not let me explain anything to her but she kept accusing and insulting me for no reason and she didn't want to hear it from me but I asked her not to yell at me I was 3ft. In front of her than she asked me to step aside to help another costumer that had just walked in I have gotten along with all the staff except her this is the second time she has raised her voice and would not let me explain she is very rude and insulting and I feel like she judgee as a bad person when I try to get along with everyone u may ask All the other staff I am not here to cause trouble or bother anyone I just need a place to stay for I am homeless at the moment but I pay for my room everyday she even said I could not have anyone here unless they r on the list if not they will charge me for them being here she has not liked me since the first time we met thanks pls feel free to call me anytime@(505)692-0013 my name is Matthew Vigil am in RM 120 thanks for letting me get this off my chest..
I am senior on disability. I have sleep apnea machine and service dog. I prepaid for a month at motel 6 in dania beach. The manager banged on my door tiday woke me up and said if I don’t answer the door she will call the sheriff. There was no reason to wake me. She was upset because I put a do not disturb sign on the door. She said it was against corporate policy to put do not disturb in door. She also said I was not welcome there because she could get more money per day than per month. I prepaid. This manager had no service skills and her behavior violated the Americans with disability act. She had no customer service skills and should not be interacting with customers or people especially not disabled people. I will be filing a complaint with Americans with disability act office. She should be fired.
I have stayed at multiple motel 6’s and I have never had this much trouble. The staff at the San Dimas motel 6 off of arrow hwy. in California has given me the hardest time. Guest services the people are rude, one of them tried lying to me saying there is no iron and ironing board,I got overcharged on a night. I also asked for a room downstairs due to me being handicapped. I can barely walk on my right foot and the front desk put me way cross the parking lot right in the middle room up stairs. They were snarky with the comments and just all over rude.
I had requested the day before to have the room fully cleaned.I had been waiting all day for service so I finally went to front desk and Jasmine was rude so was the housekeeping supervisor. So I removed everything off the bed and left i came back room was cleaned but they didn't GIVE ME FRESH SHEETS INSTEAD THE SAME SHEETS WERE PLACED BACK ON THE BED JUST NASTY IM HIGHLY PISSED NOT SANITARY AT ALL!!
Motel 6 in pekin il .staff jus rude no tabel in room hard wood floors cold. Stayed 3 days only asked for towels .spiled my kool aid on counter in bathroom wiped it up with wash cloth no rug to wipe feet snow tracked in floor was wet used dirty towel wipe up floor at check out. Charged me $13 for wash cloth and towel damage .unbelievable should of left mess on counter and wet floor maybe they can purchase some paper towel or napkin and Door rug with my money they riped me off for
Dirty floors then found drug needles. Quality of motel 6 is just seems to be continually going down. I travel a lot and use motel 6 is occasionally usually when I'm traveling from site to site. After my last couple of experiences not just that this location I'm seriously considering not using them ever again. This is where I move these needles to I found them in the bedspread when I went to turn down the covers.
First how do I rate a zero star rating for my stay at Motel 6 Palmdale CA; Jan 5 - 9. My confirmation #HJCX5LPJFF was confirmed through Orbitz #740263491551. There were two nights that I was awoken by frightful events and very loud guests. I would like a full refund of $346.21 through Orbitz or Motel 6. Please refund the credit card used to hold this reservation. Thank you.
I was staying at the norcross ga location off Oakbrook parkway and I had guest over and me and my guest was Harassed by the security guard first he sat right in front of my room there was no noise or anything of that coming out of my room he looked at all the License plates down asked for all our ids and we gave them to him then he asked me to pack up all of my belongings and leave the Property so I did as I was instructed he had no reason to keep me off of the property and kept asking me and my guest have we been at the red roof inn the same morning everyone stated to him no and this all happened after he sat and watched my room for 2 hours and stated once I left da property that he would call the Police I stated to him he could do so because I didn’t do anything wrong and I left the property this happen at around 6am I’m 01/10/2
Third time where NY money NO HOT WATER TWO DAYS DIDN'T CKEARN THE ROOM NO HEAT YOU PEOPLE IN ME TWO DAYS !!
Where is my money for two days NO HOT WATER AND MORE
motel 6 in chambersburg, pa. i checked in the middle of the night and the guy that checked me in flirted with me (very unprofessional) and made me very uncomfortable. I left after 4 days because hair dryer didnt work, tv didnt work, no internet connection, along with very noisy neighbors. When I checked out I asked for a refund and the guy told me the manager wasnt there and he couldnt issue a refund. I tried to call several times after that and was always told the manager either wasnt there or was at desk but could not answer phone. I hae a balance of 149.85 remaining on that account.
I am either asking for a refund to my card be made or transfer my remaining balance to the motel 6 in hagerstown, md. i can be contacted at 717-491-6405. The account is under tamara mae Beeper at the one in chambersburg and the one in hagerstown is correct and under Tamora Beeler.
I would appreciate a resolution to this matter.
Two weeks ago I put this in still no work from thus company. I paid for service didn't receive what I paid for. Two days no HOT WATER.NO ONE CAME TO GET THE TEACH OUT. NO ONE CAME TO WIPE. THEN CHANGE THE ROOM HOUSE KEEPER USE SAME WAGE CLEAN THE BEDROOM CLEAN THE REFREZZER. HEATER DIDN'T WORK ONE THAT RUNNING THE PLACE WANT TO BRING IN A SMALL HEATER. YOU PEOPLE OWN ME TWO NIGHT STAND. $90.00
The staff is very rude , gives dirty looks, laughs under there breathe..the feeling makes people very uncomfortable. The times I've checks in live gotten shady looks n facial expressions. Seems like they dont like other woman..really stank attitude. If you can plan they say that they'll have somebody come up to fix your complaint they never do you ask for something they say they'll bring it they don't when you call they get an attitude and tell you you have to come to the front desk
I been here in Kalama off I5 , 11-28-2018 first no housekeeper didn't clean my room the towels dirty with someone foot print. Had to stay four more days still there. And this morning No HOT WATER, No one came to say there no HOT WATER. I just hear when I was in the office. I spent $456.00 . There Do You Think This is RIGHT ?? I understand thing have been break down, This kind of money even less a day I do want what my money paid for. Make this up give one night free. I'm not only one standing there.
Last week, Saturday Dec 1, my girlfriend and i stayed at Motel6 in Astoria, Oregon. She was a bit ill so we decided to stop early and get a room. The check-in girl, Kylee? said she had a room on the second floor, room #219. SO i paid and went to see the room. it was half empty, like something large had been taken out. The room was very chilly, since my girlfriend was not feeling well, we decided to stay. I told the duty manager/checkin girl about the missing furniture. no table, and only one tiny chair...Noting that half of the motel rooms were empty, i asked if we could get a table for the room, she said no, i asked for a second chair , she said no. I asked if we were expected to sit on the floor...she said nothing....then something about corporate. The room was very chilly, and we had to spread out all the bath towels on the bed to try to get warm. the heated cycled on/off constantly all night unable to heat the room. Half the rooms remained unoccupied the next morning when i told my complaints to the new desk manager/checkin lady. She said she was sorry and offered me the number to call guest relations for Motel6. Which i did 2 days later. I spoke to a Tyler,,,,he was courteous and took down my complaints....said he would forward my complaints to corporate. Also he sent me an email, but when i responded to the email it got bounced back to me saying no such or valid email address. So now i am writing here.....We will never stay at Motel6 again.....
im suing motel 6 150 northwoods manteca ca....ive lived at this location for 1 1/2 yrs... the owner sam pockets my.payments...charges me city tax everyday....after 28 days your exempt. he enters my room unannounced ..maintenance got paint all over my car.. he lies about money paid...he tells soooo many ppl my personal business...gives keys to my room to just anybody....lots more....
I have been staying at Motel 6 for several years and never had an experience like the one I did in Huntsville Tx. I rented a room on Wed and paid on my debit card. The next day I told them that I would probably be staying a week since the room was clean and they charged me 300.58 which was a fair price I thought.
Monday night there was loud fighting all night and it was very disturbing to me since I have PTSD. This caused me to start having panic attacks and I couldn't get calmed back down so I had to get to the hospital for stabilization. I left early Tuesday morning and as soon as I was checked in at the hospital I called the front desk. I had taken everything out of my room and left the keys on the desk for the maids since I was sure that they would keep me there so I wanted to make sure they knew I was gone.
I explained my emergency situation with Rachel the clerk and told her that I would not be able to stay the last 2 nights and I would like my money refunded. She refused to work with me and insisted that I needed to sign a paper to get the refund. I explained to her that this was impossible since I was in the hospital in Dallas. I live on disability because of my PTSD and can't afford to pay for a room in which I wasn't able to stay in.
I have no problem paying for the nights I stayed in but not for the 2 nights when I was at the center. I have disputed this charge with my bank. I hope that this can be resolved in a timely manner. I am also planning on filing a complaint with the housing authority since I am on disability and these additional charges are clearly taking advantage of my unfortunate situation.
Thank You!
I was checked into a room with no microwave or fridge after I reserved one because I will be staying long term in the area..the next morning the manager agreed to move me to another room and all I had to do was pay the $34 difference so I went to that room and it also did not have the microwave or fridge so she put me in a kitchenette and said she would adjust the price since it was their mistake..I was told as long as I didn’t check out over the holidays my rate would stay the same but if I checked out and back in my rate would go up..once my week was up I was charged full price even though I was told it would stay at the move in rate..called to speak to manager but got a different manager and she was very rude and said that corporate rates went up and if I didn’t like it I could move to another room or switch hotels..I went on to explain how my room was dirty when I moved in and have all the pictures to prove it..there was trash under the cabinets and the cabinets and fridge were dirty,the floors were dirty and I found roaches in my room,,my trash was changed and no new trash bag put in Can afterwards,,room has not been cleaned properly before I moved in and still has not been cleaned in the week that I have been there..the sheets have yet to be changed and to top it off my heater went out..I believe they could do better on housekeeping and if you tell someone you are adjusting a price and that it will stay that until u check out then you should honor your word as a business professional..I don’t know what you plan to do about it but something needs to be done because I cane a long way and have always enjoyed my stays at motel 6 in Texas but this has definitely not been an enjoyable stay for me.:I will be a long term guest spending a lot of money there if my problems would be taken care in a proper manner otherwise I can just take my money and business elsewhere..thank you misty zeledon(409-460-3923)please feel free to contact me via text,phone or email about the situation as I have till the end of this week before payment is due again!!!P.S.i am renting a kitchenette also and the price is $350 week for a hot plate that is also missing a knob..this is just ridiculous!!!
Recently booked a room to accommodate a late arrival flight. Several weeks prior to my arrival, my travel plans changed and I called and cancelled the reservation, spoke with a professional gentleman, I was well within the window for cancellation. On the date of the cancelled reservation, my card was charged. When I called to inquire as to why, the very rude person told me that I had 2 reservations and only one had been cancelled. When I called to cancel, the gentleman who answered (he was very kind, did not ask "which reservation" nor did he state there was more than one) I travel with one child, I would not have made two reservations. When I told her that was ridiculous and obviously an error, she curtly told me that the manager was on vacation, but she would not refund my money because of the special event that was occurring the weekend of my cancelled stay (Balloon Fiesta). That explains why it was very difficult to make the ONE reservation at any hotel in ABQ that weekend, Motel 6 was the only option at $130, which isn't exactly cheap for a "budget" hotel. I don't generally stay at the chain and after this experience, I never will, nor will I recommend. If I could give zero stars, I most certainly would.
On the 24th of October at 430am I was GOING to extend another nohjt. But know was at the front desk. I waited 15min, I had to go to work. I left my things in the room which I shouldn't of. I talked to the clerk who was working at the time on the phone. And he was ok with me extending. I go back to the hotel after work and they tell me I can't stay there any longer. Because I was rude to the clerk? I don't ever remember being rude. I've been a customer for years now.
I checked in at 3pm and at 5pm a man at the door asking for "Chicago" being as I do not associate with any " Chicago" I did not answer. At 7ish the man came back and I answered and he told me I was lying and tried to enter my room which my fiance stopped. Twice more people came to the door whom I did not know so I called the office to ask for security to monitor the situation. An hour later I got a call from the rudest front office lady named " Jessica " who demanded I come down and show my id which was already on file or else I was going to be kicked out. How the hell do I get threatened with being kicked out when I'm the one being harrased and Im the one who asked for help rectifying the situation I did not create . Worst customer service ever - will gladly stay on the street next time than be talked to like a child/criminal after paying for a room to not only be harrased by transient hookers and John's but also by the motel 6 employees.
1709 Edgewood rd Edgewood Maryland...The bathroom was extremely dirty floors had not been mopped and very sticky, no towels in the room and when I went down to ask for towels I was told i had to wait until 9am when cleaning people got there.
I work for a company with a corporate pus discount card so we stay at motel 6 all over the United States and this was by far the most unclean with the worst customer service possible.
All day we haven’t had any water. I feel like if I’m paying this much to stay here ; then we should have some water by now . Nobody can shower or use the bathroom like it’s ridiculous!
I checked in MOTEL 6 in brooklawn, new jersey, AND the room was HORRIBLY DIRTY. I'VE stayed here before ND the room was just as DIRTY. They DO NOT clean the rooms WHATSOEVER. There's mold in the bathroom, I've seen cockroaches, I had found 2 hypodermic needles in the room, blood on the walls ND floor. The sheets on the beds were DIRTY, CAUSE they didn't change them, the floor was disgusting, we swept it ourselves and couldn't believe the pile of dirt that we swept up, THE PILE OF DIRT WAS SO BIG THAT THERE'S NO WAY THE FLOOR WAS SWEPT PROBABLY IN LIKE MONTHS. IM NOT THE ONLY ONE WHO HAS BEEN COMPLAINING ABOUT THESE ISSUES, IVE TALKED TO MANY PEOPLE WHO HAVE BEEN STAYING HERE ND THEY HAVE HAD THE SAME PROBLEMS, IF NOT MORE. I KNOW THE STATE INSPECTION RECENTLY FINED THE MOTEL FOR SOME OF THE ISSUES I MENTIONED ABOVE. SOMEONE REALLY NEEDS TO DO SOMETHING ABOUT THE DIRTINESS OF THIS MOTEL. THEY NEED TO FIRE THE CURRENT CLEANING PEOPLE ND HIRE SOME NEW EMPLOYEES, ONES THAT ACTUALLY CLEAN THE ROOMS!!!!!!
Check in about 1030 til 10:00 pm the first room TV was to dark to watch. Second room TV didn't work at all.third room don't know they just told me I had to move again and fourth room where I slept was ok and I got there at 1230. Finally guest behind me had pets and they barked all night long so I couldn't sleep
I was carjacked in your parking lot by armed gunman and lost all my belongings and my car was stolen. I have terrible PRSD- and the worst part is there was another carjacking in that parking lot just 3 days earlier. No accommodation was made to increase security or cameras.
It has also caused serious financial hardship
My son and daughter Ruban and Veronica Marino I pay for them a room for three days at Motel 6 in San Bernardino California I called to check on them 15 minutes ago and employee question me about who’s in the room I know who’s in the Room Because I paid for the room for Ruban and Veronica Marino I am the father in law I shouldn’t be questioned by a snotty Rude employee of Motel 6 when I’m calling to check on the well-being of my children and I think you guys need to have a talk with your employee he’s a mail he wouldn’t give me his name and he was very Un professional You guys need to do something about this person that you guys have employed there
This is Nor Cal we are on fire. Smoke detector should be hardwired
No security latch no battery in,fire,detector my men,are fighting the Carr Fire and this chain of motels doesn't care enough to provide me with a working fire detector. The fire extinguisher is also,empty. Cockroachs flies in the room. I'm going to sue this company.
Hello,
My name is Jamie Bourne and I’d like to complain about a few situations here at motel 6 north on 7277 N Camino De Oeste, Tucson AZ 85741.
First of all, I’d like to say that I’ve been staying here with my 2 daughters after we were illegally evicted from our home in 2016. I’ve been paying $286 a week for nearly a year now as I have been able to stay in other places only a few times during the past 2 years.
During our time here I’ve tried to get many agencies to help my family get out of this living situation as my ex and my case goes through the court process. I have been unable to obtain help through any of the government or church agencies so far. So we’ve had no choice other than to pay $286 a week to stay in motel 6. While we’ve been here we have been dealing with people smoking weed in the motel and seeing people that are staying here hanging out in the lobby with the staff sitting at the lobby table drinking beer and talking to the staff all night as if it were their personal hang out. My family is staying in a non-smoking area
and I’ve smelled people smoking marijuana several times since I’ve been here. I have complained numerous times to the staff and maids but nothing is done about it. Just today I came back from the grocery store and had just paid another $286 for this week then walked up to our room and not only smelled the extremely strong scent of weed but my kids and I could actually see smoke coming into our corridor.
When I walked back down and complained to the front desk, instead of the staff here helping us remove the problem they just say that there is nothing they can do about it and tell us it is legal if they have a medical card.
First of all it is not legal in a motel/hotel and definitely not legal in a non-smoking area. They continue to do nothing about the problem. I’ve visited many many hotels Hampton/Hilton and worked in a popular resort here in Tucson, Omni and have never encountered a problem like this. They do not tolerate this type of clientele.
Second, I have stayed here for nearly a year paying $286 a week which includes housekeeping (which I have never used, I clean our own room including the bathroom and floors, and change the linens myself daily which I am fine with) but I often have trouble getting clean sheets and towels and cleaning supplies from the maids here. They often don’t have enough supplies for us and we have to wait until later to get our needed supplies. When we do get sheets and towels they often look like they’ve been stepped on with shoe prints or dirty marks or have cigarette burns in them. I have asked for a housekeeping discount from the weekly $286 that I pay, since I never use the housekeeping services yet they refuse to take any of that cost off. Last month I paid $1,200 to stay in motel 6 north while being homeless and unemployed and these are the things we have endured.
I’ve even asked management about housekeeping employment opportunities so that I may save some money for a down payment on an apartment for my family but have been turned down repeatedly because I am staying here. I have no choice weather or not to stay here because none of the shelters ever have any room for my family and I am not allowed to leave my kids in the motel room alone to go to work outside the motel. When I asked if my 15 year old and 12 year old could be left in the room alone while I went to work the hotel staff was quick to tell me that they would call the police on me if they found out that there were children under 18 left alone in the room.
Can you please help me with this situation because is not good or fair to us at all.
Thank you,
Jamie Bourne
Arrived at room and there were bugs on the walls, in the bathroom, and in the bed. There was only one towel and when we requested another one we were told that we could not get one until the next day. There was no shampoo or soap in the bathroom and when we called the front desk to request some it took three calls for them to finally answer. The room also smelled strongly of cigarettes. Terrible experiencell, very disappointed in the cleanliness of the facility.
I last almost a full bottle of shampoo in the shower when I stayed at Motel 6 Roanoke Virginia on the 20th of July 2018 contacted the hotel and they say they didn't have it in Roanoke Virginia now I want to know which made stoled my shampoo and I want to return to me and if they stole that took it home with him I think they should be fired for stealing guest belongings I also forgot I left a pair of jeans about a month-and-a-half ago hanging on the back door of the bathroom they have never been returned to me they were Faded Glory skinny jeans brand new I want my change back or I'm never going to stay at Motel 6 again
I checked into the Evanston Motel 6 on July 12 at around 8PM , having noted the sign in front that the room rate had risen five dollars to $55 since I had stayed there the previous month. I registered the fact that I had a dog with the man booking the room and inquired if I was to receive a senior discount as I had on all my previous stays. I have booked rooms in this motel around twenty times for myself and employees over the past four years and this courtesy seemed to have been offered as a matter of course. The clerk assured me that I would get the discount. I paid the bill without examining the receipt and proceeded to pack my luggage and gear into the second floor room I had booked. As I brought my dog into the courtyard she squatted and urinated. I had noticed a sign in the lobby warning patrons to police their dog's excrement or a penalty of $50 would be charged and that there was a comprehensive video system installed to record such incidents. As there was no excrement to remove I continued with my dog to my room.
The next morning as I was packing up I noticed that the receipt did not reflect a discount and that I had been charged full rate. I returned to the lobby and spoke with the man who had booked the room and pointed this out. He replied that I had indeed gotten a discount even though the receipt was quite clear, I was charged $60 and change and there was no mention of the discount. The sign announcing the price of rooms was clearly visible to both of us from the lobby as we spoke, as it is from I80 a quarter mile away. He said that that was the winter rate and he didn't have a maintenance crew to change the sign. When I asked what someone would expect to pay coming off the road in response to the sign, he said that they would pay $5 more. In my astonishment at this preposterous statement , a stone faced lie , I began to argue what I felt were the obvious facts of the situation at which point he asked me why I didn't bring up the issue the night before so he could have refused me service. Then, without preamble, he launched into an accusation that my dog had defecated in the courtyard, of which he had video proof, and what's more, he had already sent for permission "from corporate " to charge me the $50 fine. He then proceeded to gleefully broadcast the serial video of me loading into my room and then the supposedly incriminating scene of my dog peeing. At this point I asked if he had picked anything up after my dog and he said that he had, another lie.
The exchange then became somewhat heated as I felt I was being cheated, lied to, and toyed with, at which point he offered to show me the video of our current exchange so I could see how much anger I was exhibiting. I probably should not have been surprised at this revelation of the depth of the surveillance regimen at this facility, but I must admit that I was genuinely creeped out that it was so efficiently, and in this case maliciously targeted, collected and then flaunted as a tool of the management, as if those renting rooms were the inmates of Motel 6..
The situation then seemed to deescalate a bit, both of us looking for a way to terminate the conversation. He agreed to give me a discount of $10, the sum suggested by him, which was $5 more than I was used to. He ran this on the house computer and handed me a receipt . The last thing he said to me was that he would not pursue the fine for the dog .
As disturbing, pointless and unnecessary as this whole incident was, I might have let it pass without official comment and simply found other accommodations when in Evanston had I not checked my bank account and discovered that not only had the $10 discount been voided, but an unexplained $35 charge had been added. Depending how you're counting, that's two or three more lies, as well as blatant fraud committed by the night clerk in the course of administering the rental of one room for one night, He more than once in the course of our interaction said he did not want my business and that is certainly not an issue at this point, but I wonder if actively alienating a long time satisfied customer who has spent $1000 at your establishment for the sake of a subterfuge regarding whether a senior discount is given or if a dog has peed or pooped( mine did not poop) is a proper way to run a public accommodation. This is a very strange brand of hospitality.
Practically speaking, I expect the unexplained charge of $35 to be reversed or I will pursue whatever remedies are legally available to me. If management, either local or corporate, wishes to corroborate any of the factual material in this complaint I suggest they reference the aforementioned, seemingly ubiquitous videos and the large sign in the lobby stating the policy on pets as evidence.
Due to severe weather canceling our flight out of Newark, we called Motel 6 (Elizabeth) from the airport. The price quoted for the night was $127; however, when we arrived there, the total amount was $213.37. The lady at the front desk flat out lied and said she never even talked to me (I recognized her voice). This "motel" is a disaster, everything about it was just plain nasty. PLEASE send someone from corp to investigate this mess of a place.
my ac was out so i got a room at motel 6 bedford tx i asked for lower level was told they were all occupied so i took a room on 2nd floor #209 the hotel had a smell of someone cooking the odor was strong and awful when i opened the door to my room it smelled musky and like cigerette smoke but i needsed a place to sleep so i went in the tv didnt work the remote didnt have a cover on the batteres the mgr came and adjusted the tv and brought me another remote told me to hold it so the back woulnd nt come off so i went to bed the peoplp upstairs were very loud kept slamingg doors and thier floor squecked when they walked it was 11pm i asked the mgr could he put me in another room heasaid he didnt have one but he would talk to them i told him not to tell them i complained in fear of retailation im 78 yrs old and didnt want to have any trouble or worry about what they may do i trried to sleep it was impossible they never setteled in or quiented down so i told the mgr i was checking out because of the noise he said nothing he could do ,,,,so i left i forgot my hanging clothes so i called him back and he offered me another room i told him you told mr\e earlier when i asked you for another room you didnt have one im home now and im not coming back its to late and far i paid $66.00 for that room and had to leave i think he should have refunded the money toalally a terrible night a older woman in the lobby said she wAS on the 3rd floor and they had a air up bed i coluld sleep in thrir room i said no and thanked her the mgr didnt offer any thing ..... my name jackie harston email jackieaharston@gmail.com.i i think i should have a refund or ssome compensation for this bad experience ithank you look forward hearing from you ...
On June 15 2018 I had stayed at a motel 6 in Joplin Missouri. My first impression was one of dissappoint. To began while entering my room flies and other flying insects were in the air. Ok so I over looked it then wanted to check out the t.v. ok no temote so I had called front desk and she asked me to come down to get one so I had gotten it only to find it didn't work so I was told to bring it back and she said she wasn't sure where one was. I told her not to worry then I mentioned the bugs but nothing was done.went back to room to see if I could get a channel manually. Yes I could but only three and none of iterest.ok so went out to eat dinner and just get ready for bed. We were going home to Iowa from Oklahoma Tulsa. Feeling frustrated we went to bed early. Hoping for a good night sleep for our the half of our journey. About 1 or 2 am we were waken by yelling and seraring from our neighbors in room 247. We were room 248. Now awake and tired we continued to hear their loud mouths the rest of the night. We final had enough so at around 6 am we decided to just check out and head home . All the while these ,4 very young men were still going off on each other. Then as we started taking our luggage to our car they came from the room only to herrase my fingers saying nasty greeters to her .we made two trips pass them. The smell of alcohol was very strong they were brunk. I then went to the office to check out and told the attendentbi wanted a refund. He told me the manager didn't come in till 7. Mean while one of the very young men proceeded to yell at my fiance even in the office I then asked them to call the police. He did all the while this young man getting in my face wanting to fight a stanby gentleman stood between as as he tried to prove me. He could not had been of age I thought. Well time went by and the attendentbi was still on the phone with police I swear it was like 20 min. I then said forget it and took off went down the road to get gas and watched awhile no police. Wow! We then continued home. I since had messaged the location and the General manager several times only to receive no response from any one. Please do help to refund my payment in full and see that no other guests would ever experience what we had. This pretty much eliminated any other such chance for us to stay at any other motel 6 .I will go out of my way not to stay at another one. The address and names of whom I write were as follows. Motel 6 3031s. Range line road Joplin Missouri 64804 phone 417 781 6400 The general manager is Dave at same address and phone number. Would also like to know why no response to this issue was given and do the practice this daily? Thank you looking forward hearing from you SOON. And please do get back with me . Thanks
To start out he needed every I'd for 3 ppl when 1 person is buying the room why? Then I walk up to the room there's holes all in the walls place look broke down worst motel 6 ive ever seen. I made it to the room it loos lile someone Shit on the toilet and let it mold to the toilet my sheet look dirty I only have 2 pillow in a 2 bed room not only that these pillows are so small there not even pillows so I went and asked for a few pillows but nope they have none I don't no what this place is doing but this is not how you do business I'm so upset I want something done avout this ASAP this room is not worth 65 at all I want a refund or something needs to be done about this
What I sent to motel 6 with no resolve
Hey my name is Sylvia Buatt
Was looking forwards to my stay tonight at motel 6. Had just booked 2 hours prior, 1 hour prior I received news that this would be my grandfathers last night alive, upon this news I humbly asked for a refund. The polite desk girl (April) called her manager (Rodge?) who quickly refused without consideration. I called corporate whose excuse was that this motel was privately owned so there was nothing they could do to resolve matter. After going back into motel to personally talk to manager on phone he still refused to issue me a refund. I work in hospitality industry myself and am very appalled at how I have been treated in light of my situation. I insist on talking to somebody who can help me resolve this matter. They can reach me at this email or call me at 2xxxxxxxx
I hope we can resolve this, and if I cannot receive a prompt reply I will have to take the incentive to talk to WHOMEVER (legal aid etc) who can to resolve this matter.
Thanks for the time, my time (and my grandfather’s precious time) has been wasted and not considered,
Sylvia Buatt
Reservation under: Michael Cage (fiancé)
Sent from my iPhone
I’m in room 118 at the motel 6 in Lafayette, La on North University Ave. it is 10:00 PM. A group of people are cooking outside my room 5 feet from my door cooking and playing loud music.and yelling. This is not a backyard barbecue or a hangout spot outside a barroom. This is a hotel and at 10:00 PM it’s time to quite down. Reply from front desk after the second time I called the response they gave was that they have rooms here too. I would not recommend anyone stay here.
On Tuesday May 8 I checked in to the Motel 6 in Mammoth Lakes, CA for 2 nights. On the first night I entered the room to find the shower had no tub or any kind of barrier to prevent the water from flooding the bathroom. That evening I tried to go to bed early but the neighbors were watching Wonder Woman at full volume. It got quite cold that night and the bed only had a light spread on it with no blankets in the room. I turned on the heat to find out that even at it's lowest setting the room quickly overheated.
This was the most miserable hotel experience I have ever had. I traveled for work in the computer business and have spent well over 1,000 nights in hotels over a 43 year career all over the world. I once got food poisining in Germany. This was worse. After a night of virtually no sleep I awoke early for my appointment. When I returned at 3 o'clock I immediately checked out but was charged for both nights. The only person on premise was a young kid who was not responsible for any of this. I am demanding a refund. I can be reached at (442) 283-4019.
4103 Elizabeth st pueblo co 81008. My wife was there for two weeks and they made her leave because they said she had to much stuff for one adult and an 2yr old infant..when i would stop by the staff was rude the management was unfriendly and called the police on us during checkout for no reason.. The second we walked into the room the room was abismol.. The air-conditioner needed cleaning badly the air vent to.. We saw one insect on the floor and we got poor house keeping... No pillow cases and had to have dirty sheets all week..we paid our room always on time and spent close to $1,000 dollars for a kitchenette for two weeks..i will never spend another dime there... This is discrimination and vary embarrassing for us when they kept forcing us out and we spent alot of money there... Actions must be done immediately or i will take action by sueing motel 6 ...
Motel 6 in fort Wayne Indiana is a joke first of all your employees smoke weed on property second your mod changes their hours to give them more when they aren't even there. They get clocked in when not even there. The head housekeeper watches Netflix in rooms and not do her job.
Floor dirty i get a wash rag put water on it and wipe floor dirty dirty. Complained to office and was told they clean it. I clean houses professionally and this is outrageous. Last time i found dog hair beside toilet smoping doesnt work.
We got to our room and a huge cockroach ran out from under the bed. My wife hates them and when we requested a refund the manager refused.
every two days this motel 6 in wildwood florida, is changing their prices every two days. for two nights they charge me 125.00 , two days later the charging me 179.00 for two nights. can they keep changing their prices.
the next thing is the area where you walk your dog has dog poop all over the place, like no one is cleaning it up. their front yard has garbage all over the place. the rooms are nice. staff some are nice and some have poor service.
but the changing of prices when online is showing one price and they charging another price.
I had to get 2 rooms for 2 weeks because of Hurricane Harvey. I paid almost $1600 for the 2 weeks. The service at this Motel is the most horrible place I’ve ever stayed in. I kept asking for my rooms to be serviced to no avail. They said I could only get service 2 times a week. I asked them why I had to pay $400 per room per week. They said that is Motel 6 policy. I tried to call the office in the evening 3 times each night for 3 nights in a row because I wanted to get internet. I went to the office last evening to get internet and asked why they wouldn’t answer the phone. She had no answer for me. There was another young lady I met here that had to sleep in her car because she had bed bugs in her bed and she got bit so much she had to sleep in her car. I do not think it’s right or fair for me to pay the money I did and Receive the service I got, or I should say lack of service because there was basically none. I will never stay in a Motel 6 again.
Brenda Walker
832-661-7163
brenda@nasae-cigs.com
We arrived at the motel in Tacoma south really late. The next day we noticed bloody dirty underwear with a bloody feminine pad in it behind the toilet. We told the office and they said they wouldn’t do anything about it since we didn’t report it right away. Like I said we didn’t get in until late With that being said that is really gross. I had housekeeping come and they still didnt get it I had to throw away myself. I want compensation
Follow up on my stay were i was completely disrespected by the staff at the motel 6 in rancho cordova contact 916-912-1056
No hot water. Low water pressure.
My complaint is regarding your non-functioning internet services...To access the internet to even contact you I am having to pay for data usage...You WIFI doesn't work at all. I am pleased with the cleanliness of the room...but internet access is important and you staff unable to help. I am frustrated and most likely when we pass through enroute home will NOT CHOOSE to stay again because I have tried everything to connect for nearly 3 hours now. Do NOT say you have internet access when obviously you don't...or at least reliable services... I would have selected another place .Your staff admitted they had problems too.VERY UNCOOL.
I was in room 101 not far from office.Feel free to call me (269)5324281.
Senior taken advantage of. Living combined with horrendous loss oparents have to stay at a place thus far costing senior over 22, 000.00. Feces won't pass down toilet.Senior for 2 months + has to put bag in toilet and poop in bag. Disgusting everyday & night. Filthy, smells & I spend $$$on lysol&chlorox. Months suffering.Toilet won't flush paper or FECES.Maitenance ordered new toilet. Said roto rooter did not find blockage. He said toilet brken & water barely goes down (2 yr). Senior humiliated as manager fired maintenance man within two days over month ago would have a new toilet in 2 days. He was fired as manager refused to buy a new toilet.Toilets have been pulled out and new ones in units. Same with new mattresses piled in pool that does not work 15 years. Did not give Senior a new mattress. Many pillows piled on bed so Senior can sleep without pain & old pee smelling mattress. Paid anywhere from 1500 a moth, 1600 &3000.00 a month. Senior extremely clean. Now forcing Senior OUT FEB 6TH NOTICE FEBRUARY 2ND ON DOOR. To show it's not toilet manager& Owner cleverly posted a few notices show no discrimination but false.This manager &owner know they violating laws,fear Senior been diplomatic & carefully asks for new Toilet. Senior sends her clothing to cleaners. Rarely any washer in building works. Infamous outside for one of the dirtiest properties. Senior wasn't given enough notice time. Senior surprised that Manager who wanted 200.00 cash and over 20,000 in cash (avoid taxes) for rental &toilet has audac.
Senior rarely complains out of fear that they will throw her out next morning.Police phrase-squeezing Orchard before Orchard thinks to call health department in time AS WEEKEND. I pass fecal 4 times a day & once at night.Double padded bags, no leaks, (filthy thing to have to do as I have been deep into legal matters for mom.Instead of replacing they find good excuse to back you off. Maintenace lifted TOILET OUT SAID BROKEN DOWN DEEP-OLD.Put faulty toilet back whole- left to get new one. Manager told owner to save her job & fired last two toilet men.Senior ask 2 mth about toilet. Crystaltold to lie to senior & say there is no new toiletman to put in toilet. AS SOON AS I AM PUT OUT THEY WILL HAVE NEW TOILET IN-IN THE POOL AREA. Tonight they threaten to call t ploice & have me out if I cal police.Letterout Nov 6,2017 on my door Nov 2.
Gheezz...............I don't know who I should address this to, Motel 6 or Hilton! Conrad Hilton is probably spinning in his grave. What? Hilton loose a poker bet and had to buy Motel 6? What a shot at Hilton, who usually manages to have better taste.
I just returned home after a visit to Orange County (my former home). I made the dastardly mistake of booking a room at Motel 6 at 3191 N Tustin St, Orange, CA 92865 . Absolutely the worst of ANY motel I have ever stayed in in 70 years of traveling around the country. I have a cat, so options are limited as to where I stay.
Where do I start: Top of the list I guess:
The door security lock was broken, with one piece completely sheared off.
The beautiful TV was mounted crooked and the remote didn't match the TV, thus the remote was inoperative. One needed to change things on the TV manually.
The FREE wifi, in a word, sucked. Half the time it didn't work and the other half is didn't work.
The sink was clogged and slow to drain. The bathtub had hair in it! The tiles in the shower were loose and coming off the wall, allowing water the get behind the times (which will cost someone some money). The table was filthy dirty, with food stuck to the edges. The smoke alarm was hanging by a wire off the wall.......whether it even worked or not is debatable.
These was a ½ inch gap between the sill and the bottom of the door, allowing more than light to come in through the gap. Good think my cat was good at catching bugs.
The floor had several spots on it, from prior animals urinating on the floor and the corners of the floor and walls had grunge caked in them that again, my cat, enjoyed digging thru. I'm amazed he didn't think it was a portable cat box!
I've stayed in better “hooch's” made of plywood with tin roofs that allowed bullets to come thru and foxholes with a foot of water. Had I not already made so many plans for my quick trip to Orange County, I would have left early. I am also surprised that there were no bed bugs. I half expected that.
The only thing that I did like (besides having to park near my room on a hill 45 degrees slant) was the location. Having to spend 5 1/2 hrs on So Cal's freeways to go 40 miles didn't make up for that.
I'd ask for a refund of my $180+, but Ahab and company there would probably send it to me in Drachma's !
Never again Motel 6
Mike Belisle
1246 W Calle Macillo
Sahuarita, Az 85629
I called Motel 6 in Americus, Georgia and asked the person I spoke with to please ring my boyfriend's room. The desk clerk told me that he would not ring the room because I had already called a bunch of rooms, then hung up on me. I called back again and asked the man to ring the room again and he called me stupid and said I'm in trouble because he has caller ID. I tried to explain that there was an emergency and I needed to reach my boyfriend and he just kept calling me stupid. First of all, I'm an adult and DO NOT have time to PLAY on the phone and secondly, I don't appreciate being called stupid, especially by someone who can barely speak english. We stayed at this motel many times in the past, but will NEVER stay there again! This guy was NOT professional at all and was VERY rude.
The rooms are not very clean and the people hanging around outside, look like they're there to meet their dealers.
I am not usually one to complain but we called 4 hours ahead of time for a room and arrived around 1 am Sun night Oct 2nd. We were given a room 105. The beds were not made. I would not say anything but was handed bed items and made bed myself. The clerk was nice just being charged $71.00 for having to make our own beds at 130 in the morning when we did call 4 hours earlier I dont think wss fair. My 76 year old mom was along and we had to wait 30 minutes before we got items to make our bed. Also had to be out the door before 7 so my boyfriend could make it to work on time. Usually we have a very enjoyable stay. Thank you. Amy
Firs of all we were told that our reservation was successful and then was checked in and had to leave due to associates misleads us as customers and didnt do their job right....we are very very upset and disappointed in all the services and the employees...this motel 6 is located in appleton, wisconsin.
I got no receipt by door would not open or lock mold every where shower was most mold carpet ripped up everywhere fridge didn't work microwave busted ice machine didn't work washer and dryer broke and it cost me 326 dollars for a week I stayed 3 days and got a new room at super 8 Suffolk motel on Petersburg road sucks I might sue
I would like someone plz to call me.I been done soooooo horrible and terribly wrong I was misused talk to abused verbally really bad over the storm I paid my room every day for 7 days it's a lady named Ty that works at Motel 6 Buffalo Speedway Houston Texas I would like something to be done fired or suspended can you please give me a call back at 832-892-4979 if no one calls me I am going to the news thank you.I will not let this matter be on hold or nothing happens plz some call
403 corona Del Mar Santa Barbara location WILL NEVER HAVE MY BUSINESS AGAIN.I would give -0 if I could.
I was treated terrible by their night auditor at this location. I had to cancel my reservation because of the hurricane. I personally am safe but the towns around me are flooded and as a result fights got delayed and cancelled. I have already filed a BBB complaint however I will document everywhere I can find to make sure people know how DISGUSTING the service was.
I called guest relations and magically things get addressed. I am also going to share on all my social media accounts.
They will not get away with this.You NEVER treat a customer with disdain or contempt.
Well i love working for motel 6 but since i started working at motel6 on 913 east i havent got a check are anything i would like to know what is going on i have a two work id number they give me but they say iam not in the computer and so i talk to the main boss and he tell me that he give me room and board and iam just waiting for him to take me to court please what can i do
The room was dirty and had black mold spots on the walls and ceiling. The shower curtain was filthy on the inside and had mold on it. I stayed at The Louisville North location in Jeffersonville IN on December 2nd. Nasty place! I have stayed at Motel 6 often and Never had this problem before. A refund would be wonderful!.
The room was dirty. Black mold on the shower curtain. Pics are attached. Black mold in other places in the room too. Hookers hanging the building. I stayed because it was late and I was very tired. I stay at Motel 6 often, never had an experience like this. I would very much like a refund. I stayed at the Louisville North location in Jeffersonville IN last night on Dec 1st. I uploaded 3 pics.
Im staying here 3 nights and yesterday they did clean up the room but today all they did was nothing but to leave two more clean towels, and the elevator is not even working, last time staying at any motel 6. Not happy at all also read it was supposed to have coffee maker in the room and never seen it, oh and also forgetting they didn't put and extra toilet paper roll. We almost out of paper and we are leaving until tomorrow morning.
This is not a complaint. This is to let you know Motel 6 know that they have a lovely manager at Lawrence Kansas. Her name is CC Tyson. Ms Tyson turned an unfortunate stay at your motel into a pleasant surprise for my friend and I on 11/18/2016. We had arrived after driving approx.500 miles.At 12 midnight we were awakened by fire alarms and were evacuated from our room to the outside until 1 am
It seems a quest on one of the upper floors had had some sort of mental break destroying his room and leading to fire/ rescue and police vehicles to be dispatched.
Needless to say we were somewhat surprised to find the first floor hall and rooms flooded.Our room had some how escaped damage, but getting sleep was all but impossible. The next morning we requested to be allowed to stay past checkout until 3 pm. With no hesitation Ms Tyson apologized for our inconvenience and said by all means take your time. What a pleasant surprise we really expected to be asked to leave so as not to be in the way of the repair crews. She was obviously over whelmed b.y the destruction and still managed to be courteous and kind under extreme circumstances.
She deserves your applause as well as ours. Thank you, a more than pleased customer and thanks for your policy on allowing dogs in your motelsWe look for Motel 6 all across the U S.
I spent 2 nights in the orange park motel in Florida. I had in my possession a 3ft cedar cross which I travel with. I left it in the orange room unintentionally. I called on sat morning to let the motel know it was there. They told me the room had not been cleaned, that they would check the room and call me back.(of course they didn't). I made a trip to model to get the cross but no one has seen it. That's employee theft. I'm upset with motel 6 and can't recommend anyone to stay there.
Terrible dirty air conditioner. The filter was black and the grill was 1/4 in deep in dirt. Good thing I went with clorox wipes or we might have legionnaire disease. No shampoo or kleenex. Had to ask for toilet paper. Head of bed was dirty. Sheets were not fresh. I pulled the sheets before I left just to make sure they would change them and the mattress cover had blood and fluid stains on it. I SLEPT ON THAT! YUCK! A menu for order in was in the room but no table if you had. The bottom of the tub was covered with dirty stains that had to be wiped with the clorox wipes.When I checked online for motels close to a medical appointment, the rate said $54.00. I ended up with nearly $90.00. Outside the door of the room there were cigarette butts laying around and a big cob of hair by the door. Stairs nearby going up were filthy. I worked as a cleaner on ranches in the Creede Colo area for 20 years and would have been fired if I left a room in the condition I found it. I was told the reason there were no amenities is corporate thought the room was nice enough for the price without furnishing any extras. I sure do not agree! It is pretty standard to think if you go for a night or even a few you won't need to take a big bottle of shampoo or your own kleenex or T-Paper. The mirror was bigger than the TV. It was ridiculously small. We do not stay in motels much but had always found Motel 6's good till now. This one in Colo. Springs needs to close down.
#1. Our room was disgusting. The toilet wasn’t even flushed!
#2. John fell off the shower stool which was very small. I couldn’t get him up and called 911. John cut his toes up trying to get in his wheelchair. I called the office and told them what happened and to ask for bandaids. They said no they didn’t and didn’t even ask if John was okay.
My complaint isnt about the motel persay its more about the night clerk/auditor at 1640 Hilltop in Redding california. Shes very disrespectful to the security officer who's only doing his job and the nerve of her because all she does is check people in and send the remaining time on her phone! She dont organize or do anything.I felt sorry for the security guard because I seen him walk around for hours patrolling and stopped someone from trying to steal from a person car.
We booked June 29, we arrived at 2:30 pm. The girl behind the desk sitting in a corner and appeared to be on something, she kept putting her head in her shirt speaking through the fabric. I asked her if she was sick, she said no.
So I just left it alone! Got to the room and the keys didn’t work, she forgot to program them. After a long drive from Maryland, we were tired. I laid down my husband sat in chair by the other bed. He looked down and saw a stain on the bed skirt a closer look at it and a very obvious seman stain was on it. Disgusted we called downstairs and no manager was on but they sent up a maintainence man. When he arrived with another guy from the front desk, they both looked at it and started laughing! We told them we wanted another room. They left to make arrangements. We sat there waiting after a half hour. We called to see what was happening. They told us first that is gonna be a while. We told the. We were tired from a long trip, and want to get settled. Then he said they are booked and they have no rooms, And if we wanted our money back we needed to leave now! Which is what we did! We booked this hotel from Maryland. Where it was rated 4 star. The halls smelled of smoke, in a non smoking hotel. The help were totally unprofessional. the staff needs to be replaced, they could care less about that hotel. A bunch of popcorn was spilled in lobby under couch. And was just left, the lady at desk stayed in corner and made no effort to clean it up. The shame is this Hotel could be a really nice hotel worthy of a 3/4 star rating if the staff was replaced and a tight Handle was kept on housekeeping. All new carpets, bedding, deco. Someone needs to do a secret visit and assess the place! I do believe you owe us a stay for free. I am enclosing photos of the disgusting stain.
Our TV was broken, there were burn holes on our bedspread, hair in the shower, and some gross substance on the walls. We were given 10% off for a broken tv. We checked in @ 430 and asked if we could be moved to a different room w/a working tv the front desk agent said it would be hours because the housekeepers were behind and we should be greatful we got a discount. I work as head of housekeeping @ The Clarion Pointe and a room with a non working tv would be listed as out of service. My husband and I are loyal customers - we just spent 2 weeks at this same motel at the end of May while our house was under construction. The worst part was how rude the lady at the front desk was when I called back down to see if another room was available yet. I have attached photos - I believe a free nights compensation would right this situation - however if you care about your customers there definitely needs to be some customer service training.
I was not very pleased with the service I got, most importantly and then the room I was given was unexceptional. I would appreciate it if you could take the actions to find out the poor details at this motel. Thank you
On June 13 after a very long day we pulled in the Motel 6 at 2:35 AM in White Houes Tennessee. We were exhaust and needed some sleep. This was our first trip after my husband having major surgery. We were denied a room because it was to late and we wouldn’t get our moneys worth before checkout which was 11AM. I told them we didn’t care we were exhausted we needed a room. They would not let us get a room. What happened to leaving the light on for you... Not!!!
I have been staying at the motel 6 in conroe tx at 820 i45s since June 22 after being refused a weekly rate I have been made to check out at 12 then check back in leaving me to move all of my belongings daily from room to room. On the 26 I was put in rm 117 and complained about black mold in the bathroom and requested a room change which was denied. I rented a room for my 17 year old daughter for the same night. Upon trying to check back in I was told I could no longer stay at this property dye to renting the room for my minor daughter!. I am appaledat the lack of customer service and their refusal to move patrons when there is a problem. I have never had this type problem and will never recommend this motel to anyone. No one has offered to compensate me for the medication I am now on due to the exposure to the mold or for the cost of having to pay an uber to come pick me and my daughter up to move to a different location. Sadly this motel where offering the best rates has the worst customer relations.
I recently stayed at motel 6 in Oroville CA. My stay at this location was the worst stay at any motel ever. Myself a single father with a 11yo son was harrased by it's staff and other guest because I have behavior health issues. If I had my way I would fire all staff and start new. They are very close to street people and helped them harrase my son and I . My stay was around 2 weeks long the first 2 weeks of June and a overnight stay on 6/24/19 this was a very harrassing night to where I had to stay awake all night to protect myself and my son . The threats that they where saying from the room nextdoor was very scary for my son and I. The night staff that night was letting her friends into the room that was next to ours to deliberately harrase us all night. I really hope you can or will address this issue. Thank you
The day mamager was very rude for no reason just because i didnt understand there policys about paying for extra days
I am staying at the Apache Junction Arizona Motel 6. I checked in on June 22 and check out on the 28th.
Your hotel says it is smoke free, but the hallways smells like someone is smoking.The grounds are littered with cigarette butts. Ive seen people smoking out there window, which has no screens for fresh nightly air. This hotel is not secure, anyone can walk in the back door. The riftraft that do stay here looks like drug addicted inmates from prison, with there skanky hooker... i am very disappointed and will never stay in this Motel 6 again. Our first night in the pool area we noticed that the hot tub was full of sand and could not see the bottom. 2 days later i used the pool cleaner to clean the hot tub myself..
There are 2 picnic tables in front of the hotel (the only shade spots), that should've went to the dump 5 years ago...
If i could get a refund i would take my business elsewhere.... sincerely upset customer....
Motel 6 is a worldwide chain...but the thing corporate doesn't keep up with is their franchisee's...people buy these hotels or franchisee's through motel 6 and all they give a shit about is $$$$$...Tom bodebt has made $$$millions on motel 6...when it comes to individuals THEY DON'T GIVE A SHIT!!!!!!!!!!!!
Made online reservation
At motel 6 in chino. Asked to change to standard room instead of accessible room and front desk (maria ) refused. Lots of vacant rooms but
Said I could not change.
I stayed at the Motel 6 in Alamogordo NM fir three nights. The room was filthy. Had to defrost the fridge, trash cans were dirty, spit on walls, towel rack fell right off the wall. I have been being scammed by a David Brown who says he will refund my money if I get a gift card. I stay at motel 6 all over the world and am very disappointed about the to and then the scammer. I have his text messages if you would like to read them. This is really not a way to run a business. Very disappointed and UPSET I surely do deserve a refund I won’t there to bury my momma and had to live in filth. Told the desk clerk about the situation with the fridge and she told me we gir a bad one. What kind of way is this to treat a good paying mMotel 6 customer. I have pictures if you want to see them
My family and I stayed at the motel 6 in Charlotte NC next to the airport. We checked in on June 8. The first room that was given had some one living in and it smelled bad. When I made the reservation I asked for a king size suite. So the next room was a so called king size bed that looked more like a queen. So I went back down and asked the a two bed room was told it was goi g to be extra. Also when I booked the room I told them the times our flight was leaving and returning I was told it was no problem that the shuttle would be able to come and get us. They never let the driver know that we needed a ride just happened the driver came by. I also asked 3 time with our flight coming in at 1am that we could still have the shuttle come and get us since our car was there. All 3 times I was told not a problem. Before I left Denver I called to check again and was told to call from Baggage claim and some one would come and get us. When I called at 2:45 am for them to come and get us I was told the shuttle did not start till 4am. We had planned on staying there before driving home 4 hours a way, but my husband had to get a taxi and pay to get back to the motel to get our car and come back to the airport to come and get my son and I. I called the motel and told them I would not need our room. After all that I would not stay there. So we ended up drinking back home to Roanoke VA. This place was a joke and I would not recommend it to anyone. The staff was not very friendly. They asked like we were bothering them.
My room was a complete disaster when I first got there and when I told the manager or whoever was behind the desk he told me to get hot water and clean it myself and I stayed for seven nights and I didn't see the cleaning lady once I had no towels and now I'm being charged on my card first charge was $250 and now I have $150 charge and I know this is been within the last week and I am very unhappy
One could get better accommodations at a homeless tent city. The first room we were put in didn't have any electricity. We asked for a non-smoking room and the second room had more smoke in it than the neighborhood bar. The third room was dirty but was the best they had. There was garbage on the balconies. A broken toilet setting on the balcony right by our door. Junk cars in the parking lot. Loud music until 11pm. refrigerator was noisy and moldy.
Checked into motel went to room went to request a new key refused a new key and refused refund
I stayed at the studio 6 in New Braunfels Tx. My stay was good until they took extra money off a card I booked the room with when I had paid already with cash and another card. I had asked for them to give the manager my number to have him call me back today they refused to give the manager it. They told me I had to wait until tomorrow to talk to him I've been a manager before and that's not the way it's suppose to be they are to be there to deal with the customers at all times. I want my money back today
I'd like to stay with Motel 6 on my next trip but they dont offer late check out at all! I drive at night so its cooler on my car and thought motel 6 would be the place to have it for sure.
This is my response from my complaint regarding my stay at motel 6 in hope Hull, Alabama. That were very rude when I received this response.
The Motel 6 Montgomery Airport - Hope Hull AL read your feedback and here is their response:
"Ms. Jacqueline, I feel sorry that you writing on behalf of Mr. Powell and not writing the true. If the room was dirty and have roaches then why Mr powell made another reservation and extended his stay? About Laquanta to be mean; you can’t tell the front desk to go outside and unload the luggage from your trunk. Mr. powell is a nice person and he don’t have any problem. Only you have the problem and you can choose some other hotel for your next stay."
I stay at the motel 6 1401
1401 Bloomfield ave
Baltimore MD 21227 room #445
My room floor was so dirty the I never take my shoes off the tv remote control wasn't working everything was dirty in that room I call the front desk to report and ask for more towels but I think the don’t care I never got the towels after I shower I use the towels to clean the floor
The next day I reported to the manager and don’t cara what he did was refund 10 $ dollar of my bill he not even apologized
We stayed tonight at the location at Lackland AFB 6861 Highway 90 West, San Antonio, TX, 78227 we were supposed to stay today and tomorrow however we have moved to our car. And will not be returning. I am calling the health department on Monday with the photos I took. The photos that were on your site are clearly not an accurate portrayal of this hotel.the smell of marijuana in the lobby was overwhelming. The lack of customer service, the room was filthy, was promised another room in 10 minutes and 3 hours later we are sleeping in our car. You should probably talk with your attorney about this clearly misleading advertising.
We booked motel 6 Washington DC,
We arrived to lots of men hanging around drunk on drugs, we felt very unsafe, so decided to use safe but t didn't work the hair dryer didnt work room smelt if smoke we asked for non smoking room, also door on room didn't shut we had to slam it to close
TV didn't work, snow picture, we wanted a swimming pool to relax as on the inter net it shows a lovely pool with sun loungers ? Pool was netted over and beer cans on top, we found out rooms were rented out to homeless people, very unpleasant feeling and not what we had booked,
We spoke to reception asked to see manger to be told he was on holiday, we told him of our concerns saying we felt we had paid far to much with all the problems, he said you stay 2 nights I give you money for a night back,
We went back to our room to get a call telling us you need to leave my husband went to talk to the man on reception he said get your things and leave, again he called the room as we were packing telling us you get out now, so we were wondering around with our cases, we feel very let down and that we were treated very unfairly, all we did was point out the things that were broken and not as advertesd on your hotel on the web, we feel that we should have a full refund as we didn't het what your adverts shows?
The employees that work at this motel are rude and unprofessional. It feels like they go out of their way to make my stay as uncomfortable as possible. The front desk staff sits around and gets very irate when asked to do something.
I stayed there two nights in a row each night was $60 and some change I go back in for a third night and the young man that works in there was going to charge me almost $70 for the same room only paid 60 for two nights before that each night 60 he was very rude to me he told me to enjoy the heat I have heart failure I cannot be out in the heat and this young man was so rude to me I couldn't believe it he basically laughed at me he needs to be fired from his job I do not want to stay at a Motel 6 if this is the kind of people you hire and have working there he got me very mad the way he treated me I walked out I complain to the Head Motel maid because the manager wasn't available this is the Motel 6 on Twin View Boulevard in Redding California I did not get the young man's name but this is the 7th I believe the 7th day of the month it is 3:42 in the afternoon they should know who's working in there he should no longer be employed
I was staying with an individual who rented a room. I was not listed as an occupant of the room. In the middle of the night he pushed me by force out of the room with all of my belongings still inside the room. The next morning I talked to the manager to get me property. The registered occupant of the room told them they were my belongings. However, they will not give me my things without an ID.
This hotel is very unprofessional. I've been staying there for two months and I had to move. I'm starving at another one can I get some credit
I was put a Do not rent list because a manager tried coming In our room on our check out date we didn't realize what time check out was but we were packing to leave. When I went downstairs I asked to speak to a manager and she came out extremely rude yelling so of course it upset me I don't agree with not being able to rent because the manager was unprofessional. It's just not fair. If that's the case she should be fired! And to think I was going to apologize and she is the one who was In the wrong. It's on camera and there were several witnesses. Ridiculous!
I have used the Mobil app for travel reservations to take advantage of receiving a free stay after 10 stays. I recently tried to log into my app and a notification said that it had been changed to My6 and I would need to reset a new password.
After doing this and logging in I choose the past reservations tab only to find it showing none! As I will be traveling for some time and was expecting to take advantage of my loyalty to motel 6 and use the free night after only two more stays, I was a bit irritated that my history was no longer there. After calling 3 different phone numbers for the company to question what was happening, and then being either forwarded to someone else or another number at each attempt needless to say I got nowhere!
Not one individual was aware of a Mobil app, nor about any loyalty program. I find it interesting that there would still be a past reservation tab if there is no reason to track history!
I then went to my bank statements and pulled up my history where I did have 8 previous stays since downloading the app.
If this program is no longer offered I would expect to be notified rather than spend so much of my time to get nothing but a runaround and wind up still puzzled!
Not at all happy
Mary Pyles
509-540-1334
myicecar@gmail.com
Every since Studio Six took over Suburban Extended Stay in Hampton Va. the satellite service has went to crap. I have been here for over 1-1-2 years. My next move is to file a complaint to consumer affairs and if that doesn’t work on to better business bureau and then take you to court I am not paying for a service that I’m not getting. My room number is 206 and when I am pushed in a corner it’s not good for the other party. Lawsuit!!
May 29-30 2019 stayed at your hotel in Fairfield on Holiday lane. While in the shower looked down and there was dried feces all over the back of the toilet and what looked like urine all over the floor behind the toilet. I assure you this was not from myself. Told the front desk on check out but they could of cared less not even a sorry. This does not make me a return customer
I am writing to you about my recent stay at your 1801 W. State Rd. 84 location. It's been a little over a week now but it was appalling how the desk attendant treated me! She was so rude and condescending I couldn't believe it! Yelling at me, calling me disrespectful.
I complained to the manager Kameka and he agreed that she needed to go.
I have never done this before but feel a need to do so now!
I am requesting that you credit back the money we used on CC # ending in 0205 for our two night stay. .
There is one other thing that you need to be aware of. The card we used was jeopardized so we needed to have a new card assigned. The new card # I will give you once you call me with a disposition on this request. I do not wish to offer it in an email unless you insist.
Furthermore if you deny my request I will be forced to blast my experience to my many thousands of friends on FB and other social media sites. I hate having to make this sound like a threat but I find no other recourse.
The tel. # to call is 407 694 9207. The card and tel. # is under the name of Debbie Chilcoat. OR you may contact me Michael Todd @ 754.707.9572
regretfully yours,
Michael Todd writing in behalf of my girl friend Debbie Chilcoat
First the rate of 53.19 that i was given in my reservation was not honored an i had to pay 58.66.....then the phone diddent work in the room so thry exchanged the phone...it wasnt the phone its the phone jack an it still didnt work so she moves us up to the third floor to room 339 an the air conditioning doesnt work..when i called office she tried to tell me i had to pay more money for a different room...sorry but thats bullshit....i reservered a room that was soppose to have everything in working order...other then the bed nothing worked... I was really upset about the phone because i drove in from indiana for a very important doctors appointment at 8 am sharp so i needed a wake up call at 7 am....its really sad that i paid for services an i get broken non working shitty services .....an the temperature outside is 95...so please tell me how a fan is going to work to cool a disabled senior citizen down ???? Very bad customer service.my phone number is. 304 809 7499...my name is betty lemus. An this was at motel 6 on Ostems way north san bernardino ca.thank you.
I booked online for a business trip. My husband and I checked in and paid cash. After 7 hour drive after work and needed to be in DC at 9 next morning. Unloaded bags noticed only 2 small pillows on king bed I requested 2 more was told not available until around 11 next morning. Ok tired just take shower go to bed. NO HOT WATER. Went to lobby & asked for refund within 20 min after looking around a realized we where in a welfare motel. Lobby guy called manager and was giving me my money back cash in hand but he needed 65 cents for change?? I said no problem I would be right back with room key and change. 5 min later I was tools refund no longer available because room had been used. I had already booked another room at Ramada just tired and want to sleep. I was told to call the police if I wanted I was not getting my money back. So I did police report on file. Sleeping at Ramada no we totally exhausted!! It will be my pleasure to inform everyone Ed I know how distributable. Motel 6 Franchi as a actually is
Check in hotel 6 in Vero Beach fla. lobby was so dirty rugs etc I was hoping room was better , it was worst dead bugs all over the floor live spiders crawling on walls smelled so bad. And pulled bed covers up blankets were with cigarette burns all over. It was terribly buy a.new blanket I was shocked only thing clean was fridge .i guess because people used it for drinks only I would not stayed there if I was homeless and got room for free . We got a refund and left , fifty place cleaner outside how can anyone run a bussinesss like this. This hotel needs to be reported to health board
We stayed the night in the Motel 6 Des Moines North 4940 Northeast 14th Street, Des Moines, IA 50313.
1. Should have known by how filthy the entry door to the office was.
2. Parking anywhere near our room was impossible.
3. Get in the room and only 1 of the 3 lamps worked.
4. Husband picked up the mattresses to check for bugs and found a bag of drugs. Some kind of liquid in a opiate bottle. The mattresses look like the ones from the 70's and felt like it too.
5. The pillows were so old and broke down the even sleeping with two under my head I woke with a stiff neck.
6. Previous guests clothing still hanging off bathroom doorknob.
7. Shower looked dirty and had hair in it. We wouldn't even take a shower there.
8. One wash cloth for two people.
9. People yelling all night long.
10. Trash overflowing from outside garbage cans.
We've been all across this country and have stayed at many motels but have NEVER seen one as bad as this.
If we weren't so tired from traveling 12 hours that day alone, I would of demanded our money back. Yes, the rooms are cheap but there is zero reason for any of the above I've mentioned. If this is tolerable to the Motel 6 franchise, we will never stay in one of your motels again
I’ve been staying here on and off for about 3weeks. I usually pay with cash but have used Apple Pay several times. The staff in the front are usually very respondent accept when I requested the 1st floor a couple of times due to my sciatic nerve. Anyway, this morning a meal was sent to my room and when the gentleman came to the door he had the wrong name . But I’m my text message it showed that my fiancé sent the meal and the driver must have left the wrong name. I didn’t catch the other girls name but when I requested the meal at the front she went to get it. I mentioned to her how crazy the situation was prior and that my fiancé actually sent the meal. Then she asked for the name that obviously wasn’t mine and was wrong. I didn’t know the name and my fiancé said obviously the driver put the wrong name. I showed them the postmates proof and they still declined my daughters lunch for Christ sake. I said to them isn’t that odd that I’m coming down here requesting the exact meal you had that the driver mentioned the room # I was in. They both just looked at me, not once did they smile even upon our first meet in the am. So I left to take my daughter to school lunch less. I come back to add another night and I guess the new policy is if it’s hearing impaired and someone books it you have to get out. I said that’s interesting again I’ve been here and this has only happened these last two days. I book it online and once again in the notes I put the first floor. No consideration at all after I called the 800 and they said there was availability. I walk up smiling as usual and she looks at me and says how can I help you. I said I have a reservation and give her my last name. She immediacy says it’s not in the system. I smile again becuz she’s acting as if I’m bothering her, “well here’s the confirmation # they sent me. She looks and says that’s not our confirmation #, you have to wait 30min. Then before she continues it pops up. Not once does she at least mention the first floor request, so I’m continually being disregarded as if I’m bothering her. As I go to pay, she (Alejandra) very rude says how are you paying. I said Apple Pay, at first she says you all don’t take it. I tell her well I’ve used it with one of your friendly employees several times before. She looks up and rolls her eyes, then asks eel I need proof that it’s your Apple Pay. I tell her and how can I get that through my phone that I’m holding and it’s attached to my bank account? She says well obviously you held the room on a card. I agree and tell her and then there’s a place asking how I want to pay upon arrival and I put cash since there was no Apple Pay and I’ve used it before. Basically after I pay, she says when ur finished with the other room bring the key down if you can at least do that. I simply ask for her name and she says it, again with the neck movements . As I walk away saying thanks. I hear her co-worker, the other rude one say something in Spanish and I did catch a couple of those words. I don’t know how important their roles are but they weren’t friendly and sure as heck not helpful as the other employees are. I will wait for the one manager (young African American gal) , who whenever she sees us she smiles and says hello Ms Khan. Very welcoming and makes you guys look very good. The other ones attitudes are very nasty and another patron was asking what their problem was in the elevator. So please let me know what happens becuz I am very upset.
I’ve been staying here on and off for about 3weeks. I usually pay with cash but have used Apple Pay several times. The staff in the front are usually very respondent accept when I requested the 1st floor a couple of times due to my sciatic nerve. Anyway, this morning a meal was sent to my room and when the gentleman came to the door he had the wrong name . But I’m my text message it showed that my fiancé sent the meal and the driver must have left the wrong name. I didn’t catch the other girls name but when I requested the meal at the front she went to get it. I mentioned to her how crazy the situation was prior and that my fiancé actually sent the meal. Then she asked for the name that obviously wasn’t mine and was wrong. I didn’t know the name and my fiancé said obviously the driver put the wrong name. I showed them the postmates proof and they still declined my daughters lunch for Christ sake. I said to them isn’t that odd that I’m coming down here requesting the exact meal you had that the driver mentioned the room # I was in. They both just looked at me, not once did they smile even upon our first meet in the am. So I left to take my daughter to school lunch less. I come back to add another night and I guess the new policy is if it’s hearing impaired and someone books it you have to get out. I said that’s interesting again I’ve been here and this has only happened these last two days. I book it online and once again in the notes I put the first floor. No consideration at all after I called the 800 and they said there was availability. I walk up smiling as usual and she looks at me and says how can I help you. I said I have a reservation and give her my last name. She immediacy says it’s not in the system. I smile again becuz she’s acting as if I’m bothering her, “well here’s the confirmation # they sent me. She looks and says that’s not our confirmation #, you have to wait 30min. Then before she continues it pops up. Not once does she at least mention the first floor request, so I’m continually being disregarded as if I’m bothering her. As I go to pay, she (Alejandra) very rude says how are you paying. I said Apple Pay, at first she says you all don’t take it. I tell her well I’ve used it with one of your friendly employees several times before. She looks up and rolls her eyes, then asks eel I need proof that it’s your Apple Pay. I tell her and how can I get that through my phone that I’m holding and it’s attached to my bank account? She says well obviously you held the room on a card. I agree and tell her and then there’s a place asking how I want to pay upon arrival and I put cash since there was no Apple Pay and I’ve used it before. Basically after I pay, she says when ur finished with the other room bring the key down if you can at least do that. I simply ask for her name and she says it, again with the neck movements . As I walk away saying thanks. I hear her co-worker, the other rude one say something in Spanish and I did catch a couple of those words. I don’t know how important their roles are but they weren’t friendly and sure as heck not helpful as the other employees are. I will wait for the one manager (young African American gal) , who whenever she sees us she smiles and says hello Ms Khan. Very welcoming and makes you guys look very good. The other ones attitudes are very nasty and another patron was asking what their problem was in the elevator. So please let me know what happens becuz I am very upset.
I left a apple wall charger in my room and management knows that it was stolen was part of it was complicit with it and covers each other’s asses by lying to me about it I know exactly where I left it the rooms are dirty have bedbugs and roaches and they won’t issue a refund
The Motel^ located Chandler AZ
7445 WESt Chandler Blvd
The management staff here is disgusting
This 80 year old broad Amber and her plumber ass boyfriend,
shacking up on site, abusing guests and staff.
Vulgar language and lewd, offensive behavior.
How do these kind of people land a management position
and work so rudely with the traveling public?
Motel 6 Corp needs to put these two turds out on their decrepit ,
senile asses.
I have been here for a couple of weeks and now have a room reserved for the next three weeks and checked in yesterday 5/24/2019, and was informed this morning that the pool is not open, and would be closed until further notice.
This is memorial weekend and I'm very upset that my wife and I can't enjoy the pool for the weekend!
Secondly we were awake this morning with a gas pressure washer outside of our door at 10:30 a.m.
I only have three days off and would have liked to have a peaceful place to stay.
This is unacceptable to me!
I also want some kind of discount for our discomfort and the lack of I've of the pool!
Sincerely,
Danny Daniel
I was a customer at your Sutherlin, Or motel, and on May 16, 2019, I had given one of your house keepers. $10 Dollar tip, and asked her if she would change out my towels and sheets, and whatever else cleaning she does, and I had let her know that when she was ready to clean my room i was going to head out so I was not in the way, the lady as I went outside she ran and told the manager and police I had solicited her for prostitution, i had to go to jail because I was being an appreciative customer who until that happened was appreciating my customer service... I lost a day that I paid for at your motel and instead went to jail on a false police report.. Not only that, the person doing the house cleaning that day happened to be an un supervised minor.... Why was an adult not on the floor with her?? Now I am sure your cameras work, I hope so atleast.. Plus the police have my statement recorded.... With this complaint ofcourse, I am hoping to hear from, and meet either someone from Corporate, or the Sutherlin Motel 6 Owner/ Operator... My arraignment date is May 30 at Sutherlin, Or municipal court... My phone # is 479-334-1169.. Jonathan Day..
I paid for a room on May 17, 2019 , I was shocked at the price. During checking in i commented that prices are less expensive at other locations, the clerk was unnecessarily abrasive and bold . She stopped my transaction and asked me if i wanted the room as if we were on a personal basis , very non professional . She needs customer service training and needs to learn when to "shut-up" . I have been to many motel 6 , and now i have decide to never again visit . I am not happy with motel 6 .
The air conditioning don't work we complained about it for the last two weeks the heater doesn't work eather they said it's getting fixed which was two weeks ago and when we tell them the heater wasn't working they said we got extra blankets if needed the light in the bathroom don't even work at all they never fixed it this is at motel 6 off I-25 and 84th in Denver Co the nieghbors even said there heat hasnt been working and they got kids you guys need to get your employees in check and get shit fixed were leaving
I had a reservation for 2 nights at Motel 6 in Fort Bragg,California for May 10 -12 th, 2019.
When I saw the room and bathroom very dirty and in poor condition and it smells like someone had smoked cigarettes inside the room I cancelled and requested a Refund whish they said at the reception that it was done, yet they charge my credit card again USD 184,81 on May 13, 2019.
Please rechequed that this is done.
Sincerely,
Cristian Cerda
We checked in yesterday, May 21, around 4:00 PM at Motel 6 address 401 Cherry Blossom Way, Georgetown KY for 2 nights. This morning we left at 9:30 and returned this afternoon around 4:30. No maid service had been preformed on our room so I contacted the front desk. At first I was told that maid service was performed every other day. So my husband went to the front desk to ask could we at least have more towels. He was told that the maid had said there was a do not disturb sign on our door. We know that is untrue since we don't even have one in our room. Finally, with my husbands persistence she found us a couple of towels. We have stayed in motels in the US and other countries and have never received such poor service. We are very disappointed with our experience with Motel 6 at this location.
Hello I made a reservation for Motel 6 on 100 Waterveilt Ave Albany NY. I have cancelled the reservation got a cancellation number and was told by corporate office I wasn't going to be charged.
The reservation was for May 17-19 2019. After I was told no fee the next day I was charged for 2 days and I am trying to find out why was I charged I didn't stay not one night. The corporate office called the motel 6 and they told corporate they returned my money back to me and they did not. And this was after I was charged. I called this hotel 3 times. I need to know what is going on. Please inform me of this issue.
I have stayed at many, many hotel/motels all across the country, this Motel6 in Evansville, Indiana on Yokel Rd. is by far the worst place I have ever stayed! There are several things that I could nit-pic about but I won't. The rooms I reserved based on the website is not what we got. Queen beds? I think not. Handicap compliant room? No! Good thing I'm not in a wheel chair, the room isn't even big enough for a wheel chair to even get into the bathroom. The sheets are very worn and stained. The rooms smell musty and of mouth balls. There is a dog bed right outside of our door. We were approached by a male on a bicycle seeking/selling drugs. We will not ever again stay at a motel 6. You want my rating.... -5
I will never stay at this motel ever again!!! We checked in at 7pm on May 18th, 2019 with a reservation. They told me the room was ready since 3pm and I'd have no problems. After arriving we had to wait an extra 15 min for the cleaning guy to finish cleaning the carpets with a carpet cleaner. Why on earth would u clean carpets as soon as we get there and get them all wet?!? The carpets were wet throughout the rest of my stay there and it smelled so bad (like wet dog and smoke). Non smoking room btw!! I don't know what happened before we checked in but the room was obviously occupied beside we checked in despite what they told us. I had to leave the air on all night to have circulation (even tho it was cold outside!) but I still couldn't sleep from the smell it kept giving me a headache. Not to mention I had to leave my shoes on all night because the carpet was wet!! Also for 230$ a night which is what I paid ( however when I looked online average prices showed 65-85 which is honestly what this place is worth) I expected something nicer. We had cold stuff to eat and drink but the room had no refrigerator!! How can a motel that's 230$ a night not have a mini fridge or a microwave!! I called the front desk because my stuff would go bad if left out and she told me they some of them share a fridge in the front. I will not leave my food and drinks in a community fridge. I ended up throwing out all my stuff I couldn't keep it over night anyways. What kind of motel is this? Also the furniture is all marked up and do not look behind any of it - they clearly don't clean their rooms!!! The TV had static on every channel so couldnt get a clear picture. There was no dvd player to watch a movie. I ended up going to bed at 9pm and checked out early at 830 am. This was the worst night away from home I have ever had in my life not to mention the most expensive for such a horrible stay. Do not stay here! The place is nothing as described and definitely not worth more than a 60$ a night stay.
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