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Based on 14 Complaints
Contact NetGear Corporate
Toll free phone number: 888-638-4327Netgear Incorporated is an American global technology networking corporation. Home and business solutions are based on WiFi, LTE and Ethernet. It is publicly traded on NYSE:NTGR and has offices in over 20 countries. In 2015 revenues were reported as US1.3 billion and employees numbering over 900.
To reach technical support, call 888-638-4327. You may call CEO Patrick Lo at the US office, 408-907-8000 or mail him at 350 E. Plumeria Drive, San Jose, CA 95134 USA. Additional contact information is here.
The Netgear product line includes: Orbi WiFi System, Netgear11AC for speed and range; Ario QPlus, ArioQPro for Smart Home Security, Netgear Routers 3G/4G and the NAS 100, 200 and 210 Series for Network Storage. Social presence is found on Facebook, Twitter and YouTube has a useful “Unboxing Orbi” video.
Experienced poor service? File a complaint here!
NetGear Contact Information
Report complaints to corporate and get satisfactionNetGear headquarters address
- 350 E. Plumeria Drive, San Jose, CA 95134
Company website
1-800 phone number
888-638-4327Support email address
support@netgear.comBetter Business Bureau rating
A+Customer service hours
24 hours a day online
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Top NetGear Complaints
Browse more than 14 reviews submitted so far
Bought new WiFi extender from Amazon. It would not connect. Called tech he could not get it connected also. After 2.5 hours still not working. Said would have to download some software to make it work and if it didn’t work I would not have to pay for it. Well it didn’t work and after 2.5 hours tech said he had to get off work and would call me the next day. Set appointment for 2 the next day. I called back and said just forget it I was just exhausted with the whole process. Michael still called back the next day at 3 and I told him the same thing just forget it. He had started a download the previous day but when he said he had to get off work and after 2.5 hours I turned off the live feed and canceled the download. At that point he threatened me and I don’t appreciate the fact that I bought a new product and it doesn’t work and then he is going to threaten me to pay for something I did not receive. I hope this does not reflect the business practices of Netgear attacking your customers. I have bought several Netgear products over the year and currently use them now. If you have any questions you have my contact information.
662-931-1950
Absolutely horrendous "tech" support from the Philippians. Bought a new AC1750 router to replace my older Netgear one. The box came with zero directions. Log on to their app (but with no wifi it was impossible)I called the " "support" cust svc. Christine knew zero, just read from a script. After 1 hr and 7 mins I was done. Asked for manager- surprise- no manager available. Hung up on her and figured it out in 10 mins. Seriously Netgear get your act together. Hire ppl who know what theyre doing. Heres an idea- put directions in the packaging. I will never buy from Netgear again. Its not hatd to connect a router, did my older one quickly. Boycott.
Router is garbage. Replacement Router is same garbage. 3 months of having this router AC-4000 and over 17 help tickets. Will not give a refund yet this product struggles to run two devices at the same time.
Had problems trying to get my newly purchased Orbi RBK50-100NAR on eBay to get into the automatic setup mode. I called tech support for assistance and spoke to Jas, level 1 support, Badge No 178542. He refused to provide any support stating that refurbished units must be bought through authorized resellers. The warranty makes no mention of purchase of refurbish units through authorized resellers
I bought the Netgear product CM 500 High Speed Cable Modem
about six months ago. It stopped working because it overheats,
but still in the one year warranty period.
I called the customer service department for three times,
once each week for the past three weeks.
Each time, I was asked the same questions again and again
(serial number, receipt etc). Each time, I repeated the serial number and
emailed them the receipt. Each time, I was promised
that I would receive a confirmation email within a few hours and I would
need to call back to confirm and then they would ship a replacement
to me. But I never received any confirmation email and certainly not
any replacement. The service is terrible. I will never buy a Netgear
product again!
Bought an Arlo 3 camera system and every time it goes offline, I call tech support in INDIA and they end up just trying to up sale me on everything will work just fine for an extra $149. Are you kidding me? I didn't pay $400 to be up sold by a foreigner in a foreign land for tech support that should fix the problem. They keep blaming it on the modem and the ISP but there is no problem from them. Please pass this along and explain to your customers why it should cost an extra $149 to get this system working the way it should of in the first place!
I have been purchasing Net gear products for ABOUT TEN PLUS YEARS...THE PRODUCTS HAVE ALWAYS WORKED WELL..AND CUSTOMER SERVICE HAD BEEN TOO NOTCH...NO LONGER TRUE..I PURCHASED A WI-FI EXTENDER IN JANUARY OF THIS YEAR..IT WORKED GREAT UP UNTIL A MONTH AGO AND I CALLED TEVH SUPPORTANF THEY TOLD ME THAT THEY WOULDN'T HELP ME UNLESS I PAID $60 for phone support!!! The product is SUPPOSE TO HAVE A YEAR WARRANTY...NOT!!! IWILL NEVER EVER PURVHSE ANYTHING NETGEAR AGAIN!!! AND I WILL TELL EVERYONE I KNOW NOT TO ALSO
Just bought extender waited for 3 hours and women hung up couldn’t hardly speak English. Didn’t even call back. I’m waiting anther 3 hrs and if I don’t get help tonight I’m returning product and never having anything to do with you.
This is my third router. I purchased many before, always buying the best router Netgear has. But now less than two years later it doesn't work and Netgear wants me to pay $130 to help fix it because it is not under warranty anymore. I find it upsetting that a customer has to replace a router every two years. And what does product loyalty due for them? Nothing. In case this gets ignored, I plan on sharing my feedback on Facebook and Twitter under the NetGear company pages.
Paid $180 for router and it quit working just past one year. I feel that a company should refund or fix broken products. It is either a defective part or netgear has poor quality supplies. Either way I wanted to register my experience so others do not make the same mistake as me. Does anyone have a good contact phone number for the billing department?
When to best buy to buy a wifi booster an ac 1200 we are not techie but we do know how to read and follow instruction after 2 hours my husband called Netgear for help on installing, You wanted 50.00 so we took it back. We now will look for NOT NETGEAR, something. This is the worst customer experience ever.
I Just signed up with a hotspot netgear device and before and after signing up I was constantly misinformed about the usage and the data and that I was suppose get credited to my account and told different things from customer service.
The order department Laresa between 8-2-15-8/6/15 promised that 192.00 for the device would be credited to my account and 36.00 activation fee as well and 24.24 tax and shipping fee credit to my bill and that I had 4gbs. Not 3gbs and that if I watched movies that it would not use up all my data that I would have enough to last to the end of the month and on the device it stated that I had 23days left and not be charged 51. And change if I go over by e-mail after the fact.
I need to return the device without paying a stocking fee and I was inconvenienced and unprofessionally treated need my monies returned to my visa card and if you want to listen to the tapes of my conversations with your worker that's fined, but I feel that I shouldn't have to wait 30 days before your decision of what the tape says is made.
We have NetGear wifi connection at home and it is super fast. I personally use this for my mobile, laptop and ipad. I love the fact that it supports a lot of mobiles and speed doesnâ¬t decrease either. Can be used for gaming purpose, HD Media Streaming and many more. I would definetly suggest anyone to go for NetGear at their home or office. Surf at super speeds with fast loading of embedded site videos and animations. Email attachments load up and down quickly too.
On Dec. 26 I purchased online two refurbished Netgear WNA3100 adapters for the new wireless Netgear router I also purchased. The order number is 2677175-896476. Two days after receiving, I attempted to install it onto the computer which I wanted to remotely connect to the mother computer upon which the router had been successfully installed.
However, no installation CD was sent with either of the adapters leaving the only way of obtaining the driver software necessary for installing from the Netgear online website. In order to do this requires knowledge of the serial number of the product (which was occluded on each adapter so that the number couldn’t be read). Thus, no allowed drivers. I contacted customer service at Netgear which stated that in order for them to release the method of receiving necessary software, I would have to ‘purchase’ tech advisory assistance. In other words I purchased a product from Wal-Mart which has essentially no use.
It is akin to buying a car devoid of a steering column & wheel. Thus, I want my money returned and also the ordinarily nonrefundable tax & shipping charge as every time you sell a product in such manner, you are selling a fraudulent item. It can’t be utilized without more money being paid to another party. Should I not receive all cost for these two objects and the other fees, I guarantee that my next email will be to the BBB, which I’ve most certainly achieved success through before to companies whose business methods or practices are deceptive at best.
Absolutely horrendous "tech" support from the Philippians. Bought a new AC1750 router to replace my older Netgear one. The box came with zero directions. Log on to their app (but with no wifi it was impossible)I called the " "support" cust svc. Christine knew zero, just read from a script. After 1 hr and 7 mins I was done. Asked for manager- surprise- no manager available. Hung up on her and figured it out in 10 mins. Seriously Netgear get your act together. Hire ppl who know what theyre doing. Heres an idea- put directions in the packaging. I will never buy from Netgear again. Its not hatd to connect a router, did my older one quickly. Boycott.
Router is garbage. Replacement Router is same garbage. 3 months of having this router AC-4000 and over 17 help tickets. Will not give a refund yet this product struggles to run two devices at the same time.
Had problems trying to get my newly purchased Orbi RBK50-100NAR on eBay to get into the automatic setup mode. I called tech support for assistance and spoke to Jas, level 1 support, Badge No 178542. He refused to provide any support stating that refurbished units must be bought through authorized resellers. The warranty makes no mention of purchase of refurbish units through authorized resellers
I bought the Netgear product CM 500 High Speed Cable Modem
about six months ago. It stopped working because it overheats,
but still in the one year warranty period.
I called the customer service department for three times,
once each week for the past three weeks.
Each time, I was asked the same questions again and again
(serial number, receipt etc). Each time, I repeated the serial number and
emailed them the receipt. Each time, I was promised
that I would receive a confirmation email within a few hours and I would
need to call back to confirm and then they would ship a replacement
to me. But I never received any confirmation email and certainly not
any replacement. The service is terrible. I will never buy a Netgear
product again!
Bought an Arlo 3 camera system and every time it goes offline, I call tech support in INDIA and they end up just trying to up sale me on everything will work just fine for an extra $149. Are you kidding me? I didn't pay $400 to be up sold by a foreigner in a foreign land for tech support that should fix the problem. They keep blaming it on the modem and the ISP but there is no problem from them. Please pass this along and explain to your customers why it should cost an extra $149 to get this system working the way it should of in the first place!
I have been purchasing Net gear products for ABOUT TEN PLUS YEARS...THE PRODUCTS HAVE ALWAYS WORKED WELL..AND CUSTOMER SERVICE HAD BEEN TOO NOTCH...NO LONGER TRUE..I PURCHASED A WI-FI EXTENDER IN JANUARY OF THIS YEAR..IT WORKED GREAT UP UNTIL A MONTH AGO AND I CALLED TEVH SUPPORTANF THEY TOLD ME THAT THEY WOULDN'T HELP ME UNLESS I PAID $60 for phone support!!! The product is SUPPOSE TO HAVE A YEAR WARRANTY...NOT!!! IWILL NEVER EVER PURVHSE ANYTHING NETGEAR AGAIN!!! AND I WILL TELL EVERYONE I KNOW NOT TO ALSO
Just bought extender waited for 3 hours and women hung up couldn’t hardly speak English. Didn’t even call back. I’m waiting anther 3 hrs and if I don’t get help tonight I’m returning product and never having anything to do with you.
This is my third router. I purchased many before, always buying the best router Netgear has. But now less than two years later it doesn't work and Netgear wants me to pay $130 to help fix it because it is not under warranty anymore. I find it upsetting that a customer has to replace a router every two years. And what does product loyalty due for them? Nothing. In case this gets ignored, I plan on sharing my feedback on Facebook and Twitter under the NetGear company pages.
Paid $180 for router and it quit working just past one year. I feel that a company should refund or fix broken products. It is either a defective part or netgear has poor quality supplies. Either way I wanted to register my experience so others do not make the same mistake as me. Does anyone have a good contact phone number for the billing department?
When to best buy to buy a wifi booster an ac 1200 we are not techie but we do know how to read and follow instruction after 2 hours my husband called Netgear for help on installing, You wanted 50.00 so we took it back. We now will look for NOT NETGEAR, something. This is the worst customer experience ever.
I Just signed up with a hotspot netgear device and before and after signing up I was constantly misinformed about the usage and the data and that I was suppose get credited to my account and told different things from customer service.
The order department Laresa between 8-2-15-8/6/15 promised that 192.00 for the device would be credited to my account and 36.00 activation fee as well and 24.24 tax and shipping fee credit to my bill and that I had 4gbs. Not 3gbs and that if I watched movies that it would not use up all my data that I would have enough to last to the end of the month and on the device it stated that I had 23days left and not be charged 51. And change if I go over by e-mail after the fact.
I need to return the device without paying a stocking fee and I was inconvenienced and unprofessionally treated need my monies returned to my visa card and if you want to listen to the tapes of my conversations with your worker that's fined, but I feel that I shouldn't have to wait 30 days before your decision of what the tape says is made.
We have NetGear wifi connection at home and it is super fast. I personally use this for my mobile, laptop and ipad. I love the fact that it supports a lot of mobiles and speed doesnâ¬t decrease either. Can be used for gaming purpose, HD Media Streaming and many more. I would definetly suggest anyone to go for NetGear at their home or office. Surf at super speeds with fast loading of embedded site videos and animations. Email attachments load up and down quickly too.
On Dec. 26 I purchased online two refurbished Netgear WNA3100 adapters for the new wireless Netgear router I also purchased. The order number is 2677175-896476. Two days after receiving, I attempted to install it onto the computer which I wanted to remotely connect to the mother computer upon which the router had been successfully installed.
However, no installation CD was sent with either of the adapters leaving the only way of obtaining the driver software necessary for installing from the Netgear online website. In order to do this requires knowledge of the serial number of the product (which was occluded on each adapter so that the number couldn’t be read). Thus, no allowed drivers. I contacted customer service at Netgear which stated that in order for them to release the method of receiving necessary software, I would have to ‘purchase’ tech advisory assistance. In other words I purchased a product from Wal-Mart which has essentially no use.
It is akin to buying a car devoid of a steering column & wheel. Thus, I want my money returned and also the ordinarily nonrefundable tax & shipping charge as every time you sell a product in such manner, you are selling a fraudulent item. It can’t be utilized without more money being paid to another party. Should I not receive all cost for these two objects and the other fees, I guarantee that my next email will be to the BBB, which I’ve most certainly achieved success through before to companies whose business methods or practices are deceptive at best.
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