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Write for Us Quality Inn Complaints Continued... (Page 3)
208+ reviews added so far. Upset? Call Quality Inn corporate: 1-800-300-8800
I checked in at Quality Inn, 354 Hester Dr., White House TN. on 2/25/16 4:54 p.m. Paid my bill with debit card. Checked out 2/26/16 at 2:36 a.m. and went to office to turn keys in and get a receipt. I found my bank account has been charged 2 different times for the one night stay. I called the motel customer service hotline and was told the one charge should be removed. It was removed a day later and then it has been added again 2 days later. I would appreciate having this removed one final time. I thought the motel was clean and the employees friendly but not happy with getting this matter resolved.
We stayed in Leesburg, Florida. The worst hotel on the planet. We had mold on the ceilings in the shower. Use the bathroom in the morning and the ceiling is pouring water from upstairs bathroom all over the floor and bathtub of mold and water. Very nasty. Our beds didn't get made when we stayed there. Trash wasn't taken out. Bathroom mirror was not cleaned off. This is very gross very upset about this.
We complained to the Quality Inn corporate office for a refund and they said we got it off Expedia but yet we paid for it at that hotel. We deserve an apology and a refund or free stays and we stayed at some poor hotels I would rather sleep in my car then that nasty hotel. If we do not get a response you will have plenty of reviews from my family to make people not to want to go!
I attempted to make a reservation with Quality Inn Robinsonville MS on 22 Dec 2015 to stay the night of 31 Dec 2015. 3/4 of the way through the reservation process (after they had obtained my cc info., the page suddenly shut down...As soon as possible, I re-opened a new page on their site only to find that they had "sold out"...I had no confirmation of my reservation and attempted to contact them by phone to either confirm my reservation or that I didn't have one...
After numerous attempts at calling (only to get no answer), I gave up and simply decided to monitor my email closely in order to avoid a charge for a room I couldn't confirm I had....Well guess what? Next month on my visa statement there's the $165 charge from Quality Inn...How do they get away with charging Me for a room they never confirmed I had a reservation for? I really wonder how many People Quality Inn has scammed this way? Poor communication on their part is no excuse to charge Me for a room I never knew I had and absolutely never used.
Now I can't dispute the charge with Visa bc I have no cancellation proof on a room I never knew I had. This is highway robbery and I'm sure I'm not the only one they have cheated.
Meeting room heat and AC is always broken, room chairs are broken, coffee pot was removed and not replaced and was told they didn't know where another one could be located. Ice machine in hotel was down for a month. Quality Inn management acts like they are helpless to remedy anything.
I checked into a Quality Inn hotel on Nov.10/15. The hotel was wonderful, however, I grew ill on the 13th and was transported to the local hospital and had to undergo surgery. I was semi-conscious when I, left the hospital but the manager was aware I would not be returning and I assumed checked me out. When I received my bank statement I found I had been charged for the 14th and 15th as well although I was not there. I met with the manager regarding this and he informed me that since my backpack and shoes had been left behind he had to charge me for those days.
He said he tried to contact me but obviously I didn't have access to my cell phone in the hospital. I found this to be ludicrous. He should have just placed the items in the lost and found until I returned to pick them up. He eventually called the police to pick them up which they kindly returned to me, but waited two days charging my card for the days I was obviously not there. I am requesting a refund from the Quality Inn corporate office for the 14th and 15th for obvious reasons. Hopefully, you will be more understanding of my complaint against them, and this unfair situation and refund my money so I do not have to take any further action.
Need to file a complaint against Quality Inn for the Winslow, AZ location. She wrote the price on paper and said she could do it for 139 a night. Yeah OK, then she wrote down 129 a night and tell me the price changes soon. We walked out went down the road to econo lodge and joined their chain and paid 65 dollars a night. What a rude way to run a business. And if my phone got reception it said 65 a night the day before. This happened on 11/6.
I booked a room in Harriman Tn and it was $100 dollars and that was with a soldiers discount the people next door to me paid $70 with no discount for the same room.We went down to eat breakfast and was told there was no breakfast except coffee and a bun but we where told there would be breakfast with almost any thing we wanted I will never stay at another Quality Inn anywhere I will sleep in my car first...
Want to know where to stay and how to book the best hotels? Well, check out Quality Inn. One of the best websites I came across that gives you various options to choose from based on your budget. I am very choosy about the hotel I get into. At Quality Inn, pictures are uploaded to show us the room, hotel etc. so that we can decide to got for it or not. They are doing a good job in showing reviews about the hotel as well on customers who have already been there. This is important so that we actually know where we are getting into. The price is mentioned so that it makes easy for us to decided. I recommend Quality Inn to anyone who wants to stay at a good hotel without compromising on the quality.
We recently stayed in Huron on September 16-20th. I had reserved a Queen room. My husband and I went to the room assigned, Room 115. It was quite small and we politely asked the woman at the desk (dark hair with glasses), if we could upgrade to a suite? She said no. We said we had stayed in one before and would like to again. Mind you, there was 2 cars in the parking lot. Fair week was over, so that couldn't be an issue. She said no, we weren't Diamond members and it wasn't possible. Ok, so we spent the night in that room. There was NO plug to use the bathtub, which is what I like to bath in. The bathroom sink stopper didn't work and the bar wasn't attached so you could pull the whole thing out of the sink. We were placed beneath a spotlight on the outside of the hotel. I have a sleep disorder, so there was no way to block out the light in the room. We were also placed next to the ice machine which is extremely noisy. The next morning we went downstairs and complained and asked to be moved. AGAIN, we asked if we could upgrade to a suite. She said, NO, as I said yesterday, you aren't a Diamond member. We don't even know what that is, but let me ask you this. Wouldn't you like to rent an empty room?? Her demeanor was cold and there was ZERO hospitality. I then asked to be moved across the hall to the other side of the motel so there wouldn't be a light on the building. She said, there aren't any Queens on that side. REALLY??? I seriously doubt that. Finally, she caved in and gave us a double Queen on the side I requested. BTW, again there was no plug for the bathtub, so we went to the store and purchased one. In the future I will give serious thought before staying at a Quality Inn. I would at least expect a friendly greeting. Is that so hard? Susan Yakus
I submitted a complaint on Friday August 31, 2018 about not speaking to the manager (Shannon) at Quality Inn in Valparaiso Indiana. I called her several times and she made no attempt of calling me back. I did receive message on Monday September 3 from Ron (520) 833-9200 who he said was from corporate office. I called back and within 5 minutes and talked to Ron. he was offering me $50.00 credit. I told him I don't want the credit that I wanted my $273.28 refunded to my credit card. He kept saying you can use the credit. I kept telling him I don't want the credit. Ron says let talk to my supervisor (Lenny) he puts me on hold for a brief moment. Ron gets back on the phone and says "this unheard of but my supervisor is willing to give you $75.00 credit. As I explained to Ron I don't want the credit. He kept saying but why. I finally asked to speak to his supervisor. Lenny gets on the phone and I could barely hear him. I hung up. I'm really tired of the running around. All I want is my refund.
No hot water, refused refund, better business bureau contacted, not disclosed at point of payment.
I had reservations at Quality Inn in Valparaiso Indiana on august 16- 19 to drop our daughter for school. after we checked in and went to unlock door. the bedspreads were stained and it smelled like smoke. I went back to the front desk and explained to them and they gave me another room. again that room was dirty and smelled like smoke. I went back to the front desk and asked for a refund. its been two weeks and I haven't been refunded. I've called three time including today. I have talked to samatha twice and she was going to leave a message to Shannon the manager. Shannon has not called me back. I called again today and talked to a monica and she was going to leave a message to Shannon.
I would like to make mention of a few things I found disturbing while at Quality Inn, Walker, Michigan, and hope they will be addressed.
The vent in the bathroon appeared to be filthy. The sink in the room backed up to the top when used for any length of time. The air conditioner/ heater cover was busted up badly and looked like a piece of junk. There was a burned out lightbulb in the nightstand nearest the bathroom. The internet was so weak I had to go down to the front lobby in order to use it. There were spider webs all over the staircase rails leading to the second floor. There was no fruit available for breakfast, to the dismay of several customers. The eggs and gravy were almost cold. All unnecessary. Paying attention to detail is important in your business.
The front desk girl, Lola, was very nice and helpful. Her kindness was appreciated.
All of these items can be verified. I doubt any of these have been rectified. We were in Room 208 for one night.
Thank you for your time and prompt attention to this matter
Dear Customer service
I would like to share with you the most horrific experience I have ever had to endure, during my stay at the Quality Inn Grand suites located at 100 Kellogg Road in Bellingham, WA. On August 1st and 2nd 2018.
It all began when I booked the hotel through my Choice App under my name (Wendy Picken), as I always do. When my family and I arrived at the hotel on August 1st to check in, I had forgotten my credit card at home in Alberta, so we used my fiancée’s visa…his name is Vining Wolff. I noticed at the top of the receipt, that the desk clerk had deleted my name and put in Vining Wolff. I asked politely for it to be changed back to my name as it originally stated because I wanted to get the choice points and also I needed the receipt in my name to use for tax purposes. The property owner/manager KYLE came out to the desk and said “NO” he would not change it and continued to be extremely rude and nasty to me. I finally got angry and said to him that I would never stay at this hotel again and he then yelled at me and told me to get out!! I said sorry, we have already booked and paid for the night and we have done nothing wrong and we are staying. Then, I left and went to the room. As I arrived in the room, the phone rang and it was KYLE. He yelled at me “Your credit card was declined and if you are not here in 10 minutes to pay the bill I am calling the cops!!!!” I was absolutely appalled and shocked as we had already checked in with Skylar and paid and everything was fine. So my fiancé and I went back to the front desk and called the bank. The bank told us that the credit card was fine and the payment had already gone through. Turns out the front desk had the wrong credit card on our account, it was somebody else’s card that was declined not ours and it was Kyle and Skylar’s fault. KYLE did not apologize or even show his face. Furthermore, they also had my address mixed up with my fiancée’s address. In the meantime, while we were dealing with this mess, a sweet little old lady came up to the desk to check in. She was upset that they raised her rate by $50 because the hotel was filling up. That didn’t seem fair at all, but manager KYLE and SKYLAR didn’t care and said she would be billed anyway because it was too late in the day to cancel the reservation. They were so rude and ignorant to that sweet lady!! I think the customer satisfaction plaque that hangs on the front desk wall should be burned and discarded because KYLE and SKYLAR don’t have a clue as to what customer service is. To make matters worse, our room somehow magically did not get cleaned that day…….funny how that happened. Also, the air conditioning didn’t work and the beds were horribly hard. After we had checked out and left, I checked my CHOICE app and it said that our August 1 & 2 reservation had been cancelled. Which told me that I was not getting my points and that Kyle really didn’t want me to fill out the survey regarding our stay. This was without a doubt the absolute worst experience of my life. I do not understand how a person with KYLE’S attitude can possibly manage a hotel. Customer service should always be top priority. KYLE really needs to take MANY human relations courses and learn how to be polite and helpful. I called Choice and complained about how I was treated at the hotel and the Choice representative was so kind and helpful. He apologized for Kyle’s outrageous behavior and gave me the points that I was supposed to earn for that 2 night stay. I travel all over the world all the time and I am a diamond status member with choice, but I will never again stay at the Quality Inn Grand Suites in Bellingham, WA. I would very much appreciate a gift card or credit for a free night stay at any Quality Inn to compensate for the horrible experience my family and I had to endure. Thank you for your time.
Kind regards,
Wendy Picken
780-799-3309
Though I made a reservation at another hotel, I have also been a frequent guest at your hotels across the USA. I asked a question of one of your associates and the response was so horrifying that I thought you should read it. He does mention in this email that he is associated with your company. My question to him was: "My children are going to Purdue University. I had made a reservation earlier and did not know the dates that they would be permitted to access the dorms. Now that I have the date, I want to change my reservation for my children. My husband and I will be staying both nights, but my children will only be staying one night. Would you please advise me as to how I might change the reservation, thus eliminating one night from their reservation.
Thank you in advance.
-----Original Message-----
From: gm <gm@hotellaf.com>
To: Potterf <Potterf@aol.com>
Sent: Thu, Aug 2, 2018 11:59 am
Subject: Reservations At TravelLodge Lafayette
Good Afternoon,
We have received your request to change your reservation for only 1 room while you are here visiting Lafayette for Purdue. I cannot begin to explain how Ridiculous your request seemed for multiple reasons. There are some questions you should ask yourself as an American Consumer, which i can gladly take your through.
While making this reservation did you check on the policy for cancellations and/or changes?
If the answer to this question is yes proceed, if not then you are 1 of thousands of stupid Americans that are some of the dumbest consumers in the world. How many days in advance can i make changes or cancel? Is there a cost associated with this? Am i ready for the consequences of having cancellation fees charged? Am i too good to follow these rules? Are they not plain and simple? Will a hotel with 121 rooms that operates 365 days a year and sees about 10,000 people a year going to make a exception for me , because i agreed to the cancellation and change policy but now i want to screw them and save my money. This hotel saved this room for me for this date when they could have probably sold to others and secured funds which is why a business operates. Honestly i can go on and on but it boils down to this regardless of how you feel about it. If you are within your cancellation period go to your reservation on the site which you reserved on and cancel. If you are past the cancellation then tough luck; your money is now the hotels. ( we pretend its the hotels and i just work here , but if you do the research im king big dingaling at this hotel and family.) On a last note i would like to say how disappointing it is that you represent yourself as a purdue parent and such a terrible consumer. I guess any buffoon can get into purdue nowadays.
I hope this message finds you well, and if by any chance you have any issues when you show up to my property and either my maroon or brown car are right here under the canopy, that means im physically at the property and would love to discuss this any further face to face. Just ask for Jimmy or Jimesh. My father in law or wife might be at the front desk but they will guide you right to me.
On a last note , if you would like to stay at any one my family or I's Properties in Lafayette, you can always contact the
Quality Inn Lafayette
Super 8 Lafayette
Motel 6 Lafayette
Baymont Inn and Suites
Laquinta Inn and Suites
or
the Campus Inn .
Thanks again for your time and money which i can say will be going toward my children's tuition and hopefully one day your kid can work for mine.
With Reguards,
Jimmy
765 447 4142
Dear Customer service
I would like to share with you the most horrific experience I have ever had to endure, during my stay at the Quality Inn Grand suites located at 100 Kellogg Road in Bellingham, WA. On August 1st and 2nd 2018.
It all began when I booked the hotel through my Choice App under my name (Wendy Picken), as I always do. When my family and I arrived at the hotel on August 1st to check in, I had forgotten my credit card at home in Alberta, so we used my fiancée’s visa…his name is Vining Wolff. I noticed at the top of the receipt, that the desk clerk had deleted my name and put in Vining Wolff. I asked politely for it to be changed back to my name as it originally stated because I wanted to get the choice points and also I needed the receipt in my name to use for tax purposes. The property owner/manager KYLE came out to the desk and said “NO” he would not change it and continued to be extremely rude and nasty to me. I finally got angry and said to him that I would never stay at this hotel again and he then yelled at me and told me to get out!! I said sorry, we have already booked and paid for the night and we have done nothing wrong and we are staying. Then, I left and went to the room. As I arrived in the room, the phone rang and it was KYLE. He yelled at me “Your credit card was declined and if you are not here in 10 minutes to pay the bill I am calling the cops!!!!” I was absolutely appalled and shocked as we had already checked in with Skylar and paid and everything was fine. So my fiancé and I went back to the front desk and called the bank. The bank told us that the credit card was fine and the payment had already gone through. Turns out the front desk had the wrong credit card on our account, it was somebody else’s card that was declined not ours and it was Kyle and Skylar’s fault. KYLE did not apologize or even show his face. Furthermore, they also had my address mixed up with my fiancée’s address. In the meantime, while we were dealing with this mess, a sweet little old lady came up to the desk to check in. She was upset that they raised her rate by $50 because the hotel was filling up. That didn’t seem fair at all, but manager KYLE and SKYLAR didn’t care and said she would be billed anyway because it was too late in the day to cancel the reservation. They were so rude and ignorant to that sweet lady!! I think the customer satisfaction plaque that hangs on the front desk wall should be burned and discarded because KYLE and SKYLAR don’t have a clue as to what customer service is. To make matters worse, our room somehow magically did not get cleaned that day…….funny how that happened. Also, the air conditioning didn’t work and the beds were horribly hard. After we had checked out and left, I checked my CHOICE app and it said that our August 1 & 2 reservation had been cancelled. Which told me that I was not getting my points and that Kyle really didn’t want me to fill out the survey regarding our stay. This was without a doubt the absolute worst experience of my life. I do not understand how a person with KYLE’S attitude can possibly manage a hotel. Customer service should always be top priority. KYLE really needs to take MANY human relations courses and learn how to be polite and helpful. I called Choice and complained about how I was treated at the hotel and the Choice representative was so kind and helpful. He apologized for Kyle’s outrageous behavior and gave me the points that I was supposed to earn for that 2 night stay. I travel all over the world all the time and I am a diamond status member with choice, but I will never again stay at the Quality Inn Grand Suites in Bellingham, WA.
We arrived on Aug 1, 2018 at 5:00 we were sent to Room 112, this room was not cleaned, beds not made wet towels on the bathroom floor, we booked a room with a king sized bed, no king sized bed. we were sent to Room 119, no king sized bed. We were sent to Room 202, finally a king sized bed. This was all very annoying, we went to relax. There are so many motels in the area we will never book a room at another Quality Inn in Port Clinton or any where else . How can you use the work quality.
Ruth Bennett
We checked into the motel at 3:oopm on Friday the 4th of Aug The front desk lady was not very friendly. they put us in room 860 going up to our room the elevater was very dirty and slow and old, the room was terrible,there was wrappers under bed and under hidebed along with the romote, crumbs in the coushins of hidebed, there was big patch marks in the walls no decorations at all, bed sheets had small stains.toilet paper was empty no extra ones, dust everywhere, balcony had one chair which was so dirty, sliding doors did not slide without a tug which was disgisting dirty, towels where clean but just kinda thrown on the rack. and the room smelled like smoke! i went down and complained and the front desk lady moved us rooms. the next room was 360 it was alittle better, very dusty. tub mat was black did not dare to stand on it, shower had no drip of hot water could not even begin to shower, needed valve replaced, balcony and slididng doors needed cleaned and fixed, no kleenex. our stay at this place was just terrible, i work in a motel and i would be so embarrsed to rent these rooms. the carpet was also filthy, I went to use the lobby bathroom and there was no toilet paper in it. On a good note.....breakfast was very good and plentyful!
We stayed at your property in Irondale Alabama and the floors were absolutely filthy we were there for the funeral of my 93-year-old father when my wife got out of the shower and walked on the floor her feet turn black so I took a washrag and swipe across the floor and was absolutely a palled away the floors were not cleaned very unacceptable when I went to the office and complain to the manager he accused me of being racial and used a race at me I did not Appreciate it
We stayed at your property in Irondale Alabama and the floors were absolutely filthy we were there for the funeral of my 93-year-old father when my wife got out of the shower and walked on the floor her feet turn black so I took a washrag and swipe across the floor and was absolutely a palled away the floors were not cleaned very unacceptable when I went to the office and complain to the manager he accused me of being racial and used a race at me I did not Appreciate it
I book a room with Book.com for $92.75 at Quality Inn International Dr Orlando FL. I cancel the room a minute later and got a confirmation number. My card was charge $92.75. I called Quality and they said to call Book.com. Book.com said they called Quality and they would not refund my money. I called a minute later so they were not out a booking. Quality got my money and rented to room again and got that money.
I will not stay at another Quality Inn or book a room thur Book.com and will tell everyone how I got took.
Quality In General Manager (Mafu Patel--Chad) approved cancellations for 2 hotel night
reservations---verbally promised to process credit to my credit card to my employee booking
agent ID90--(phone:877-298-5233 or 817-767-4041) First credit was for computer booking error
with wrong reservation date $65.55. Second credit was for $77.58 for Sunday 7/29/18 cancellation
phoned in to General Manager Chad at hotel desk and ID90 on Thursday 6/26/18 several days prior
to CANCELLATION DEADLINE PROVIDED ON CONFIRMATION. When ID90 attempted to process
the two credits Quality Inn management denied approval--a deliberate lie.
Please help correct this injustice and unfair customer service practice!
ID() Booking numbers: 88072566 and 88072841
Me and my 3 sisters booked 2 rooms at the Quality Inn(MD300) and we paid extra for non-smoking rooms. Both rooms had heavy smoke smell which I told the person at the front desk. The TV in one of the rooms didn't work so the next morning they moved us to another room since we were staying for 2 days. The TV came on for about an hour and then we could hear but had no picture. The TV in the other room was very fuzzy so you couldn't enjoy the TV. The carpet was very soil and had only 1 working light. It was hard sleeping because the bar and lounge had parties both nights and the music was really loud. Around 2 to 3 AM other tenants was outside of our door and were very loud. When we checked out we explained all our concerns to Lyndi and she was extremely rude. We told her we wanted our money back for the non- smoking room and she said we weren't charged any additional fee for non -smoking room. We explained to her when we made the reservations on- line that there were additional fee to reserve non-smoking she said that wasn't true. My nephew was also stayed there and told her he had paid more for a non-smoking room.an she said we were incorrect. I told her I wasn't going to argue with her. I will never every stay in another one of your hotels and I have always stated at a Choice Hotel and was always very happy until this experiennce.
Pagosa Springs Quality Inn. I ended up with spider bits on my back and arm. I stayed there 7-24-18. The bugs were reported to the front desk clerk. He asked me if I found the spider. He said he was sorry and did not know who he was going to report the incident to of the management staff. Did not ask how I was or if I was in pain and showed no comparison for my situation. No one has called me as a courtesy follow up. This warrants a complaint to the local health department. TV was not working and cord from the phone handel was disconnected. There was black substance in the corner of the bathroom.
Ladies reserved two rooms with interior common door. Arrived early and reminded desk that is what was requested. At 3:00 official check in no room with adjoining door.
One Room on second floor at top of stairs had uncontrollable cold air. Very cold for person whose bed was next to AC
Second room had moderate AC and I could not find thermostat on wall.
Dining room had only one AC working. When reported to desk. Employee stated that QI knew it was not working.
Date of stay:: Sat July 14 to Monday July 16, 2018
Location; Northampton, MA
Cell 781-733-7445
Kathy@organicplantmagic
My husband booked the hotel and The hotel was horrible I Do not recommend it at all. firstly the room was dirty, the sheets had stains on them and when we told the the front desk lady she was extremely rude, we told the front desk lady if she could change the sheets, after waiting for it about 15 minutes, she arrived and said that I was wrong about the stains and claimed that it was the "detergent" that made the sheets look stained. Of coarse it wasn’t the detergent that stained it, you could tell that the stains were black like as if it was dirty. She did not change the sheets and instead gave us another room, that we did not ask for, the room was a two bed room, it was only me and my husband so we thought it was not necessary for us. She then raised her voice and I quote said "don't give me attitude" she was very rude to her customers who only wanted the sheets to get changed, it was an easy fix and she was being very difficult, she then walked alway when I said that she can't say that especially to a customer, and she walked away angrily without an explanation, she then came back and said we’ve given you a refund, my husband and I look at each other confused, we hadn’t even asked for a refund. We were very disappointed. Thankfully we ended up finding a really nice hotel 5 minutes away from the horrific quality inn. It was the CHANDLER SOUTHGATE hotel, and let me tell you, it’s a few dollars more but the customer survive heir is amazing they treat you with kindness and respect, the hotel is nice and clean, so DO NOT GO TO QUALITY INN the customer service was horrible, the room is small and dirty, and the bed is not clean. If you want your customers to be happy and have a good experience then hire a better front desk lady at the chandler location. She was very rude and raised her voice and me and pretty much did whatever she wanted with our stay she did not give us a choice. She made the stay about her and took the easy way out like a bad employee instead of fixing the problem and coming to good terms. I will never be staying here again and I’m going to post bad reviews on as many websites as I can and spread the word to all my friends co workers and family. The lady was horrible and she does not deserve to be working for quality inn when there can be someone else who can make the stay right.
I staying in a quality inn in alantic city. It was the 328 E White horse pike, Absecon, Nj 08205 location. We booked a stay there for July 1st-July 5th. And ended up wanting to not stay there even one night. We checked July 2nd first thing in the morning. And here is why... we walked in expecting a hotel and got a motel? We walked up flights of stairs to our room on a 95+ degree day. There was trash in front of the door of our room. We walked in and the bed comforter and sheets were wet. At this point we were disappointed but trying to make the best of our vacation. We politely went to the front desk to ask for new sheets and were told a maid would change our sheets and take the dirty ones. And then proceeded to the beach. We get back like 7 hours later and walk into our room with the dirty bedding still on the floor and no clean ones. So my boyfriend goes down to the front desk and explains what happened. The associate gives him a new one which is always dirty with many stains. He takes the down to the front desk again and was told there were no more sheets available?? Which seems impossible for a hotel? There should always be clean bedding available. So we had to sleep on a bare bed all night. We also got no towels or wash cloths and asked for those the same time as the new bedding the first time we went down there. So that night we were already looking for a new hotel to check into because of all this inconvenience. With it being July 4th week it was almost impossible. We woke up first thing in the morning and started packing our bags to check out immediately and as I’m packing up a cockroach crawls out from under the bed near my foot. That right there was the absolute last straw. We basically ran out of there to the front desk fuming. We go tell the associate at the front desk and he apologized and tried to put us in a new room? Of course we were disgusted and never wanted to step foot in there again. We checked out and he wouldn’t even give us a full refund only for the remaining days we didn’t stay. Which I think is absolutely since our stay was so horrid. This was the worst hotel experience I have ever had. I’m at upset with the lack of cleanliness and at the fact we couldn’t receive a full refund. I don’t normally file complaints but I felt like I had to voice just how embarrassing that hotel experience was. Our quality inns here in canton Ohio were never that bad so we didn’t expect any of this. I have pictures and a video to show our experience as well but it will not let me attach. If there’s is another way to send them I would like to do that. Thank you
I am not one to complain but after thinking about it for a couple of days, I feel I need to say something. I usually stay at Quality Inns or LAQuintasbso I was very disappointed. If it had not been late, I would have left to find another hotel. My sister and I stayed at the Quality Inn in Lake Park, Georgia. After giving us the key card to our room, we go there and the room was not cleard or made up. We went to eat and came back. A broom was left by our door and the television didn’t work (had to call the office). When I took a wash cloth to wash my face, it was badly stained. I asked the cleaning lady for another one and it had a hole in it. I didn’t say anything.
I’m not asking for an refund but I would like a discount for a future stay.
Thank you.
Sandra Straub
(772) 529-7800
I staying in a quality inn in alantic city. It was the 328 E White horse pike, Absecon, Nj 08205 location. We booked a stay there for July 1st-July 5th. And ended up wanting to not stay there even one night. We checked July 2nd first thing in the morning. And here is why... we walked in expecting a hotel and got a motel? We walked up flights of stairs to our room on a 95+ degree day. There was trash in front of the door of our room. We walked in and the bed comforter and sheets were wet. At this point we were disappointed but trying to make the best of our vacation. We politely went to the front desk to ask for new sheets and were told a maid would change our sheets and take the dirty ones. And then proceeded to the beach. We get back like 7 hours later and walk into our room with the dirty bedding still on the floor and no clean ones. So my boyfriend goes down to the front desk and explains what happened. The associate gives him a new one which is always dirty with many stains. He takes the down to the front desk again and was told there were no more sheets available?? Which seems impossible for a hotel? There should always be clean bedding available. So we had to sleep on a bare bed all night. We also got no towels or wash cloths and asked for those the same time as the new bedding the first time we went down there. So that night we were already looking for a new hotel to check into because of all this inconvenience. With it being July 4th week it was almost impossible. We woke up first thing in the morning and started packing our bags to check out immediately and as I’m packing up a cockroach crawls out from under the bed near my foot. That right there was the absolute last straw. We basically ran out of there to the front desk fuming. We go tell the associate at the front desk and he apologized and tried to put us in a new room? Of course we were disgusted and never wanted to step foot in there again. We checked out and he wouldn’t even give us a full refund only for the remaining days we didn’t stay. Which I think is absolutely since our stay was so horrid. This was the worst hotel experience I have ever had. I’m at upset with the lack of cleanliness and at the fact we couldn’t receive a full refund. I don’t normally file complaints but I felt like I had to voice just how embarrassing that hotel experience was. Our quality inns here in canton Ohio were never that bad so we didn’t expect any of this. I have pictures to show our experience as well but it will only let me upload one. I also have a video if you have a way I can send that in. Thank you
On 7-15-2018 I stood for one night at the Quality Inn in 1914 Julian R. Allsbrooks Hwy in Roanoke Rapids, NC 27870
(252) 537-9927
GM.NC556@choicehotels.com
I was taking a shower and nasty water from the drain was coming up because the tub drain was clogged, I called the front desk at 8pm and they told me that they could not help me until the morning they offer to move me to another room but it was to much of an inconvenience so we stood but my wife was not pleased and told me she does not want to stay in any of your hotels please reply thank you samuel Maldonado 3212867463 maldonadosamuel@rocketmail.com
I would rate your company as a 0. Walked into your establishment wanting to get a room for the night. While waiting for 5 min and 2 of your employees right behind the counter saw us and never even acknowledged our existence. Then one of the employees answered her personal phone which was the last straw. We walked out. I’ve been in the service business for 30 yrs and I’ve never been treated that way if I did I wouldn’t have a job!!
Dear Mr./Mrs,
I made a Reservation on July 1st via Expedia for the Hotel Quality In at international Drive,8300 Jamaican CT Orlando FL 32819. Reservation day from 3 -8 July. Itinerary #7362840057820. Then, I received on July 3 an email from Expedia that my reservation will be hold on up to 11:30 am just before taking my flight to Orlando. Expedia referred me to contact the property. See print screen below. To ensure my stay at Orlando before my flight I made a reservation for Hotel Quality Inn Orlando Airport. Itinerary number#7363454940300; Reservation day from 3 -8 July. In the meanwhile I contacted directly Hotel Quality In at International Drive for the booking. Once my directly booking was confirmed at Hotel Quality Inn at International Drive I called immediately Hotel Quality Inn Orlando Airport to cancel the booking. The receptionist said OK. To my surprise I went to my credit card statements and I saw that I was charged the whole stay. How is it possible that my room was charged and I called to cancel the room booking? And also how do the Hotel charged me and I do not show! Why didn't the receptionist report that? Why could the hotel send an email if they see that I didn't show up. I don't understand. Why has nobody (re)-called or send an email that I do not show and asking why. And when I call Expedia and also Hotel Quality Inn Orlando Airport again for the room cancellation, why was the room not cancelled at the moment I called again after I noticed that the room was charged? Expedia informed that Hotel Quality Inn Orlando Airport denied to refund the money even though I stayed in the same hotel chain. I would like to know how can I get my refund?
Looking forward for your earliest reply I remain.
Best regards,
Earlene Laken
To whom it concerns,
On July 1st and 2nd we had book a room with the Quality Inn located at 10 Polito Ave, Lyndhurst, NJ, 07071. We had booked this room for our sons birthday. First off I do not know how you could allow your name on that franchise. One of the reasons we booked it was for the pool and when we got there the pool was so full with people you couldn’t even swim. When we inquired about this at the front desk they told us it was a public pool and people pay to swim there. If we had known this we would have not booked our vacation there. We decided to give it time and maybe it will clear up. We procede to go to the room and to our surprise in 90 degree weather the air conditioner was barley working. When we said something to the front desk they told us that all the rooms were booked and to wait a little for it to cool down because the housekeeper just turned it on. After a while it cool it down a little so we decided to go to try the pool. This is where the major complaint comes in, when we arrived at the pool there were people with beer bottles partying everwhere. My son and his cousin were able to get in the pool but kept getting pushed around. After that my son could not swim and was walking over to where his father and I were when he almost stepped on a beer bottle cap. Thank god I had gotten up to walk over to them when I spotted the bottle cap and told my son to watch out. That could have been a major lawsuit if my son got hurt and I do know this because I work for a corporate lawyer. The pool area was disgusting broken glass everwhere and people partying. One person told us we were lucky we weren’t there on Saturday because they had to call the cops. We went back to our room spent the night there miserable because the air conditioner still wasnt working properly. In the morning we decided to give it one more shot benefit of the doubt basically. That day was our sons birthday and we just wanted him to have a great day. Well the pool ended up being closed because they had to clean up from allowing the public to use it. My son was so upset and started to cry thats when we decided to leave. We called expedia where we book through and they tried to talk to the franchise owners but the front desk said they were unavailable and could not refund us our money back. Expedia was the only ones who help us get another room across the street at the Courtyard by the Marriott. I have stayed at Quality Inns before and never had problems like we occured here. I know it is a franchise but your corporate name is being represented in an unprofessional manner. I am surprised your company would allow this. Our family travels alot and we will never use your hotel again. We have contacted the better business bureau and explained everything to them and I am also speaking with the corporate lawyer I work for in regards to what actions we can take to get a refund and also how we can explore other options so the the public knows how deplorable the conditions are there and other family’s will not have to endure this. I am truly disappointed that a major corporation like yourselves would allow this.
Sincerely,
Christina Sinibaldi
We stayed at the 110 E Frontage Road Quality Inn in Aiken SC on 6/15/18. The room was FILTHY! Wouldn’t give any stars if possible.
Flat out filth under the fridge. Moved the nightstand to plug in my laptop, only to find more filth. The floors were dirty with dead bugs here and there… And best of all… there were small spots of human crap on the bathroom walls! I didn’t figure that out until after I had eaten something that made me very ill (nothing to do with the motel) and couldn’t easily leave or we would have. All the walls were gross, the chair in the room was filthy and there was a “roach” (as in marijuana!!) on the nightstand.
The walkway outside our door reeked of dog urine and there was a huge gap under the door. Had to place a towel in front of the door to keep the odor out. Tho the room had its own stench. Even the pillows reeked – like dirty construction workers. The place was disgusting.
Someone had set the parental control on the TV. When my husband called to ask about that, he was basically told “Oh well”. The wifi is 100% unsecured, plus we never could connect.
There was a motorcycle show there that weekend that I directly asked about because they were drunk and rowdy. The person working that day, Pat, flat out told me, “They are not staying at the hotel”. Huge lie. How can anyone lie to customers like that!?! I needed to be up at 5 am, but the bikers kept me awake until 2 am. We called about the noise - that helped for about 30 mins. :(
And we had to pay $40 for the dogs. My little dogs are far cleaner than room 117!
This is more than a maid issue, so please don't just push it all off on them. They probably are not given enough time to thoroughly clean as needed and they have nothing to do with lack of proper upkeep.
I have images but cannot get google to download them. I can text them to you if you’d like.
Gina Dyches
The message might be alittle long because I have to explain what happen that lead to my complaint.
So on Monday 5-25-18 I woke up before the rest of my family around 8am and decide to check out the breakfast you guys offered to see if it was something my family and I would be interested in eating. So I walked over to the front desk and took a look. So I decided my family and I would eat here. I ask the gentleman at front desk what time breakfast ended. He told me 10:30am. So at this point I took the car and fill up the gas tank and clean out the car to give my family a little bit more time to sleep. Granted I was told 10:30am. After I finish up, I came back to the hotel, woke my family up and we headed down to the lobby just before 9am. When we get into the lobby it was very busy! We were able too grab the only table left in the corner, which was filthy and I had to wipe off myself. So when we went up to get food there was nothing left. Not even waffle batter to make a waffle. I walk over and ask Damien (I think that’s her name, she’s a young bigger black lady) if she was going to fill the buffet back up. She turn to me and said breakfast is almost over and then just walked away. It’s 9:10am ! At this point I’m upset how she just talk to me and that the gentleman at the front desk told me 10:30. At this point I’ve been waiting 10 min to even ask the lady for more food and there was other people waiting as well. I asked the gentleman why he told me 10:30am and he looked me right in my eye and said he didn’t which I know he did! At this point I asked to speak with a manger. The manger came out and I explained my situation. He was very apologetic and said he would talk with Damien. About 10 min later Damein filled the breakfast buffet back up. While I was eating the manger came back and apologized again. We shuck hands and I thanked him for talking care of the situation.
So later on that evening we came back to the room and decided to watch TV then to come to find out the TV wasn’t working.(it wasn’t getting a signal from the cable box). I called front desk and asked if the cable was out. She said she would check the tv in the lobby and call me back and let me know if the cable was out. But after 30 min no phone call so I walked down to lobby. The lady appogized and said she forgot to call me back. Said cable was good. Then the lady walked to my room and just wiggled the wires until TV came on. Didn’t fix or replace anything. But it worked until we turn TV off again.
So next day 8-27-18 we didn’t want to watch TV until we got back from dinner around 9:30-10pm. We turn TV on and same problem. So we tired to fix it ourself for about 20 min till we decided to call front desk because we couldn’t get it to work. Now front desk said we will be right over. So about 30min go by and no show. Then I decided to walk down to the front desk to see what was going on. The gentleman told me that Damien was already heading our direction. So I’ decided to walk down to the front desk to see what was going on. The gentleman told me that Damien was already heading our direction. So as I was walking back to the room I passed Damien with the HDMI cable in her hand. She recognize me from breakfast and gave me a dirty look. I didn’t pay much attention to it. So I go back to the room and my girlfriend said Damien was getting a HDMI cored. At this points it’s 10:40-10:45pm. So we wait patiently for a new cord but nobody ever shows up or even calls. After another 30 min go by my girlfriend goes to front desk herself and ask for the new HDMI cored. They tell her the mainance man would bring it at some point. Now that’s totally bullshit because she was the 1 sent to fix the TV the 1st time!
Damien was trying to give me a ruff time because I told her manager on her for her behavior the day prior at breakfast! I think Damien should be written up or fired to be honest. I’m sure my family aren’t the only people who has been disrespected by her !
At this point I called the hotel off my cell phone and ask for reservations to talk with someone new and hopefully a manger. A lady named Yuon answered and I began to explain my situation. She acted like she didn’t care and said no manager until morning. I I told her that there’s a HDMI cored on the tv in the lobby. I said your employees can sit at the front desk and watch tv but I have to stare at the wall. I asked Her for corporate’s number, she told me she had it but wasn’t going to give it to me. She said that she could get a supervisor but when I asked who was the supervisor she wouldn’t offer a number, she told me she had it but wasn’t going to give it to me. She said that she could get a supervisor but when I asked who was the supervisor she wouldn’t offer me a name. I don’t want to talk with Damien again ! So she just hung up on me. I can’t believe that this hotel even gets customers with their customer service the way it is I’m going to also complain on yelp ,Google and Facebook !
I appreciate you taking the time to read this and hopefully hear back from you sometime soon thanks again
Last minute, late night stay at Quality Inn, Greenfield Indiana. Checked in at 130am on Friday morning 6/22. Went to bed around 3a. Woke up around 4am because something bit my elbow. Got up turned on the lights and checked the bed. Found a bed bug. Immediately called front desk to inform. Took quick shower, threw away clothes I wore to bed, got dressed and got the heck out of that room. Desk Clerk refunded my card and said Manager would contact me. Still waiting for the call. Hotel was dirty and disgusting. Should of known better to stay there. I had to worry about bringing bed bugs into my vehicle and home. Took necessary precautions but still Not a very good feeling and a BIG HASSLE!!!
My sister and I recently stayed in one of your hotels (Quality Inn South in Sioux Falls SD). We stayed several days. The policy for cleaning the room apparently is: The manager would go up, unlock the doors, place the lever to prop the door open and the staff would go down the the hall and clean out the rooms. We left our room for a couple of hour and returned to find that our door had been propped open and someone had entered our room, grabbed a tablet that I had left on top of my duffel bag, the tip I had left for the maid and one of the garbage bags from the room. I learned a lesson the hard way but feel that this hotel needs to review this policy. The manager did give us some compensation for the room but the violation that a customer feels after an incident like this is enormous. I hope that you will address their current policy of room cleaning! My sister, Linda Elliot paid for the room, so it will not be listed in my name. I am a Choice Card member and this is the first disappointing stay I have experienced.
Tamara Benoit
Lights in pool not working and loghts on lantern lights by pool out water fountain broke
We had reservations for two rooms on 6/01/18
when we arrived they had a band in the lounge that was so loud you couls hear it five blocks away, the place was packed icluding the loby. I ask the lady at the desk how late the band would be playing, she said 2 am! But she reasured me she could put us in a room far away from the noise of the band. It was so loud I could hardly hear the desk clerk and she too had troublehearing me. we were at least a half hour getting checked in, but finally she gave us a card to our rooms. So here we were very exhausted from our drive from Nebraska we went to our rooms and was very suprized when we opened the door to our rooms to find they were both already occupied!!!!! And needless to say so were the occupants that were already there!!!! So here we were stuck in Syksville MD with all the other motels full at approxamately 10pm with no where to stay all the motels were booked!! we had to travel two more hours away to find us a place to stay for the night and travel backand for to Syksville fpr the funneral we were there for. This was the worst experience Ive ever had in all my 50 years of travel and staying in motels!!! This manager if he wants to get into the disco business he should. But to try and combined the two absolutely does not mix!!!!!
I just had a very bad experience at a quality inn hotel in coon Rapids, MN. The address is 9052 University Ave NW Coon Rapids, MN
They except CLC Cards there. I had called them on Tuesday or Wednesday May 29th or 30th to reserve 2 rooms there for the night of June 1st.
I called the hotel directly and made the reservation. I told the gentleman that I am a corporate lodging member and that I would be using the card to check in with. The gentleman was nice and friendly and gave me a reservation Number. I thanked him and said see you on Fri eve.
I arrived Fri eve about 7:35 pm. I told the gentleman at the front desk that I had a reservation. He asked for my name, and I Said David Mansfield.
He looked it up and said, Yep, We have 2 rooms for you. I said that I was going to use my corporate Lodging card. He said " you can only use the corporate lodging card on a minimum 5 day stay." I told him that that was not true and that that was unacceptable. I also told him that when I made the reservation that the gentleman did not mention that. He said that he would make a phone call and get right back to me. He did, and when he came back he told me that it had to be for a minimum of 5 days and that he could not except the card but that i could have the rooms for $99 per room. I told him that that was unacceptable and that I would be making a phone call. I asked him why i was not told that info when I made the reservation? He said he did not know.
I called Corporate lodging and explained the situation. They said that the hotel cant do that and that that would be a breech of contract. They then called the hotel to deal with the situation for me. They called me back and said that the hotel would not honor the contract, and that they were very sorry and that they would be dealing with the hotel directly.
I then called a complaint line for choice hotels that I found on line. I spent the next 40 minutes talking with a representative but he was not able to help me at all. Very frustrating. I then called another CLC member and proceeded to depart the property. In all I spent over an hour looking for another hotel and dealing with all the phone calls.
I travel all over the country and use the CLC cards all the time. This is the first issue I have ever had with using that card. It was extremely embarrassing and completely unacceptable, the experience that I had at that hotel. No excuse for that kind of behavior. I work for a Motor Coach Company in Fergus Falls, MN
My Name is David Mansfield and I can be reached at dmansfield@ottertailcoaches.com
Please contact me and let me know how this issue has been resolved.
Thank you.
David Mansfield
What a horrible nasty place to stay. We had ants all over the first night . Complained in the morning and we were giving a new room . The new room had a mouse infestation. The landscaping was horrible, leaves etc all over the sidewalks, grass was 8 inches high both rooms were filthy dirty. Went to open a half and half individual container and it was solid mold. The half and half was not stored in ice or refrigerator, gross, gross, gross. I feel itch and dirty from staying here. Mice run all through our unit at night. Could not sleep . I want my fucking money back and this entire place shut down
Why have you made the choice privileges web site so hard to use. Previously you just put in where and when you wanted to stay,what you are( AARP,Rewards points needed for room, etc)
Now you choose on of these methods and you cannot change to another selection. I choose AARP and then wanted to see how many Reward Points I would need. It would not change.
I have been a choice member fo over 15 years, but am about ready to quit!
Don Tener
Our complaint is the price for value. We have stayed at luxury hotels for less. Our room did not even have a luggage rack to put luggage on. We stayed at an old fashioned motel across the mountains and there were two luggage racks. Also, staff members were very close to front door smoking, which is possibly illegal and at the least horrible health wise for guests. Walking past second hand smoke to get to our vehicle was not good. The Wi-Fi connection did work well.
Checked into my room and it had roaches. They switched me rooms and the sofa bed had dirty sheets and a dirty towel underneath it. The cieling looks horrible where the beds are. Overall not a pleasant stay for me and my family and had no choice stay here, it's 11pm.
On the 28th. of March I checked into the Quality Inn Location At 1806 Belmont Ave.Windsor Mill Md 21244 . The gentleman at the desk was pleasant and I was check into Rm. 132. When I got to the room it was not clean and they was two bags of garbage left the room. I went back to the desk and told the clerk what I saw and if that was the only room available plus it was not the type of room I had requested. He check my reservation and replied, that is the type of room on record. I then told him what I had requested and he said let me see what I have available. He then told me after checking that he has something on the second floor and I said Ok. I was then assigned Rm 240. I went up to room check the room, then I turned the TV on to find that the TV had no signal. I called back the front desk and spoke to another employee and told him that the TV was not working and he told that the internet was down and if I would like to change my room or he can give me a 5% discount. I replied that this would be the second time for the night I would be changing rooms and I did not want to change room and if he can send some one to check the TV. and he replied Ok sir I will send some one to check your TV. About 5 mins. a hotel security came to the room and put it to down load he said to me it will take some to down load did not happened. Thursday no TV. Friday morning I went to check out and I told the clerk a young Indian lady my Tv experience and if I could get a discount. she replied no! that they was a problem with the internet and I was told that when I checked in. I said I was never told about the internet being down and if I can get a discount since it was told to me on wednesday night after I check in and she replied no! with an attitude. I then said to her thank you and walk away I quickly returned to the desk and said to her can I have my bill please, she printed my bill gave it to me. I thank her and walked away. ( this was first stay at your brand because of the location I had to be but because of your female Am clerk attitude, hospitality and customer skills its my last.) Thanks very much
On March 28/18 I checked into Quality Inns in Clarenville Newfoundland Canada. There was a convention of some sort going on and I went to my RM. 315, I was on a business trip and had to be up at 6:00 am. I got into bed at 10:00 pm and the noise from the convention party was that high I could not sleep.
I called the front desk and Stacey Gillingham answered and said she would send some one to walk the floor. After an half hour I got out of bed and got dressed and went out to see where the noise was coming from. Out side my room in the stair well and up to the next floor there were 20-30 people ,beer in hand having the wildest party like something you would see at spring break, yelling cursing and screaming. Out side my room window below was an entrance and there were people smoking and partying as well.
I went down to front desk to complain and Rick Simms says there was nothing he could do. and I quote" 95% off the rooms were occupied by Partying convention people impossible to control".
I went back to my room so upset and disappointed. I could not sleep and kept thinking on how my human rights were being violated while the party went on till 1:00 am.
I could not take it any more and called front desk once again. Rick Simms answers again and is getting annoyed with yet another call from me. I then threaten to call police for disturbing the Peace and explains to him what this means. He says there was no need for those measures and sends some one up to the floor. and within 10 mins. it was dead calm.
It is unfortunate that this had to taint my expectations of the hotel. It was only a couple of months ago I stayed at this hotel and had praised to my coworkers on such a nice hotel with its new renovation nd to try it .
We have 6 other Technicians in my company and stay in hotels near this Quality Inn 5-7 days every week.
I would like a full apology and reimbursed for my Stay. I would even take a voucher for another stay at your Hotels to redeem my faith.
Dean Gulliver
We stayed at the Quality Inn located at 151 Wildwood Rd. Salem, Va.on Thursday March 15, 2018 and checked out on Friday morning the 16th. Later that day, when we arrived home in Connecticut,we discovered that my small, green duffel bag was missing. We then remembered leaving it just inside the door of room # 112. At the time we were leaving, ( approx. 9:30 AM ) the housekeeping lady was cleaning the room next to ours. When we contacted the front desk, Juanita said she would check with the housekeeper and call us back, ..no one called us. On Monday, the 19th I called the front desk again to find out what was being done to find my bag. The woman to whom I spoke, said that she didn't know anything about a missing duffel bag, but she would check with the manager and have him call me...again no call back! On Tuesday the 20th, I called again. This time I was able to speak to the manager. He said that the housekeeper had been off for a couple of days and he hadn't spoken to her yet, but when he did , he would get back to me. I asked him what procedure was in place for securing forgotten items. I got no answer! I explained to him that this bag contained my wallet, cellphone and various personal items including several prescription medications. I even offered to send a pickup tag from a shipping company or suggested he ship it C.O.D. Finally, on Wednesday, the 21st, I received a call from the manager. He said the housekeeper had THROWN OUT the duffel bag!!! My response him was "no she didn't". NOBODY would throw out a wallet, cellphone and other usable items. I told him that this bag was left in a locked room , and the housekeeper was the next person in the room, and she apparently decided to keep the bag, or at least some of the items in it. At this point my frustration became anger. I told I didn't believe him. Doesn't Quality Inn have specific guidelines for storing forgotten items and contacting the guest? They have our telephone number and home address and even email address. To us,this is very upsetting! You can imagine the time involved in cancelling bank accounts, cards,cellphone service and trying to prematurely replacing the taken meds. We have been Choice Hotel members for years, and on this 3,500 mile trip, we searched out Quality Inns, never having a problem until now. While this may be an isolated case ( and we hope it is ), we would expect someone to look into their procedures.
Thank you for your time in reading this lengthy and negative review of this hotel. I am enclosing my information below should have any further thoughts or questions on this matter.
A Michael Aldi
50 Wild Oak Dr.
Southington, Ct. 06489
860-628-4137
on 02/27/18 I booked one room for 14 nights at the quality inn Martinez ca. from the 21st of March checking out on the 4th of April I used the Hotels.com company. The booking # is 8144732672469. After a few of days I realized that I only needed the room for 13 nights. Out of a courtesy for the hotel I contacted hotels.com., and told the rep about this. As I was talking to her I mentioned that it would be nice if I could be charged for 13 nights only instead of the 14, at no additional charges but if that was not possible then so be it. At the time I was aware of the "no refund" policy for my reservation, and knew that was not an option I just thought that perhaps the agent for Hotels.com could make some kind of adjustment with the hotel in light of my situation. I was very clear that I did not want any changes made that would cost me extra as it was only one night less that I would be staying i.e. 13 nights instead of 14 nights checking out on April 3rd instead of April 4th. So the agent put me on hold for a few minutes, and when she came back on the line she happily told me that the change could be made at no extra cost to me, that she would just create a new booking at no additional cost which she did and she gave me the new booking number #8111033141420. I believe that call was on 03/03/18. After a couple of days I realized that the agent for hotels.com had (without my permission) cancelled the old reservation, and created a new one rather than just altering the old one and assigning it a new number. So now I'm stuck with both charges the old and the new one basically doubling my cost for the same room, same hotel same dates minus one day. I called both the hotel numerous times, and also Hotels .com, and no one is being helpful in understanding the unfairness of my situation. I never asked to have the old reservation canceled, and only wanted to notify the hotel of my staying one less day, and I figured that maybe I could also get a rebate for the night that I was not staying there. It was the hotels.com agent who canceled the existing reservation not me, and then she told me that I was not being charged anything extra. Didn't she realize that by canceling the existing reservation that the hotel would not want to refund that amount back to my card. Maybe she was new?
Can you help??
Thanks,
Neil
We stayed at quality Inn Moncton on sat Mar 10th. Got up to room putting stuff in fridge and found half eating icecream bar in freezer. Called front desk. Said they would contact house keeping supervisor. Also our bathroom smelled musty like an old cloth that needed to be washed. We had two kids with 3year old and 6 year old. They went bed about 8pm.
Was 11 pm and kids still running up and down halls and people to right of us were load and kept hitting wall! Tried calling desk few times and was busy! I understand was march break but very disappointed with our stay! Just handed in keys and left in the morning!
We have stayed at your hotels before and was rememberable experiences.
Thanks Amanda
I booked a room through hotwire like always requested a pet friendly room like I had two week prior and smoking when I got here the doors where locked she came to the window with a attitude then told me all smoking rooms where booked for her big crowd the next day then gave a room key I'm booked for the whole weekend then she ask do u have a pet I said yes she said I'm going to have to charge u more than your reservation are for cause u have a pet and dosent show here u booked one I showed her my confirmation which she refused to look at I told her I didn't like her attitude she said she had issues all night and guess it was carrying over to me I told her how the same room I had the time prior I could smoke and have a pet in wasn't this time and I wasn't being billed more than I was told she took the key out of my hand and said she had right to refuse service and slammed the door I'm sorry I booked again cause they was outstanding before but we have no power and I have a child and we sitting here trying to find another room cause the employee had a bad night if I'm billed for service I will sue this company and that woman should b fired
I have worked with the public all my life she is rude unprofessional and had a bad attitude from the time I arrived
The receptionist ran my debit card 3 times and charge me two times for a pet fee I was only supposed to be here for one night and pay for one dog when I check my account my card had been ran 3 times when i was told that no charges will go on to my account until check out time which is the following morning I questioned him about it he says it's the bank fault but he ran my card through the machine three times
Traveler checked into the hotel before 6pm on 2-12-18. Name Andrew Potter, confirmation #58805437. He advised the hotel his trip has changed and he needs to depart on 2-19-18 instead of 2-22-18. He was told they cannot change the reservation. I tried modifying the reservations via the GDS using an ABC Consortium rate. I could not modify the reservation even though we were in policy. I probably could have canceled the reservation and rebooked for the correct dates, but did not want to take a chance on the rate being higher. This is not a pre-pay fare this is just a normal ABC Global business travel fare? Below is the confirmation I received from ABC when I booked the reservation for Andrew. Nowhere does it mention you cannot modify the reservation?
1.OSI QI HHL 17875 X3VCVFP D ABC GLOBAL SERVICES
2.OSI QI HHL 17875 X3VCVFP C CANCEL BY 6 PM DAY OF ARRIVAL I tried to modify before he checked into the hotel and they said no?
Is this some kind of hook and switch? That is against the law.
I work during the summer in florida and stay all over in many hotels and motels .I stayed at the crystal river quality inn in august of 2017 a month before the hurricane. Now 6 months later they have billed my credit card again saying during my stay the hurricane made the power go out and my pmt wasnt processed. The power did not go out during my stay .they are rude when I called and wont let me talk to a manager. They say it is what it is. I will be consulting an attorney and filing reports to the sherrifs dept for fraud. I will also be contacting the better buisness bereau. Ive never had such rude people running a buisness as this. I will never stay at another quality inn and will make sure everyone knows about this.
We frequently stay at the Quality Inn & Suites located at 3361 Coach Lane, Cameron Park, CA during the conferences that we attend nearby. This location is conveniently located, reasonably priced and is pet friendly. During our recent stay in room # 107 we were planning to stay for 3 days, arriving on 1/26/2018. Unfortunately, my wife became sick we had to cancel the third day of our reservation. Our room was released at about 9:00 AM and I requested that I not be charged for the third day. I was told that my request was reasonable, but that I would have to obtain that authorization from the manager since our notice was less than 24 hours. I called the manager (Adam) and was reminded of the 24 hour cancelation policy. He said that this was a national policy that all motels and hotels strictly enforce, and that even "emergencies" such as mine would only receive sympathies, but no refund. I later noticed that my bill also included a charge for our pet on the 3rd day.
I understand that the 24-hour cancelation notice allows the motel to maximize bookings and not turn away a potential customer when the motel has a full occupancy. This was not the case (apparently this was a slow night) and the desk clerk told me that our room (#107) remained vacant
We are both retired, travel often and have always been treated well. We were especially surprised when the manager disregarded the value of our frequent patronage in order to collect a fee for one additional night.
Thank you for your consideration as we would like to keep the Quality Inn as one of our options. We look forward to your response.
Ken & Ellen McAlister
While checking into this hotel I was advised that a deposit of $25.00 a night Two nights Total $50.00. also I was charged $50.00 for an early check-in.. Upon leaving early sunday to stay at a friends house asked for the deposit back and they refused.. ( Dates 10/28/17 10/29/17) I called when I returned home FL. and they said they would return the deposit? The stay was very upsetting for my wife and I. The total stay cost us $305.00 which I could have stayed at the Ritz for that much money Please respond back.
Sept. 2, 2017, I emailed authorization to above QI for for three queen rooms for three nights, (Confirmation # 31423457 Shawn Bennett family). Bennett family occupied three rooms Sept.3 but they were extremely dissatisfied because of termites in the rooms, at least 25 were counted, and they were checking out. Weeki Wachee manager stated $360 would be returned to my credit card. They moved to a Motel 6 where I authorized payment for several more days' lodging starting Sept.4. My credit card was charged $564.10 by QI Weeki Wachee but the $360 has not been returned. Manager there now disputes my claim.
I did say that they had fixed the toilet. There is water still on the floor from the leaking toilet and we just saw two larges roaches in the bathroom. On a scale of 1 - 10 Quality Inn your not on the scale. Zero!
the tub was full of water and the spout would not turn off, so I was unable to take a shower. The room had bed bugs. I smashed one and blood came out and then seen another one. Told the front desk immediately about the tub and was told maintenance didn't come in until the next day. Noticed the bed bugs after lying on bed. After I pulled back the sheets, human hair was in plain site. Never had such a poor experience in one room before. Been trying to reach the manager who they said was the only one could discount or refund money. Cant reach him.
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