Quality Inn Complaints Continued... (Page 3)

208+ reviews added so far. Upset? Call Quality Inn corporate: 1-800-300-8800
40

I checked in at Quality Inn, 354 Hester Dr., White House TN. on 2/25/16 4:54 p.m. Paid my bill with debit card. Checked out 2/26/16 at 2:36 a.m. and went to office to turn keys in and get a receipt. I found my bank account has been charged 2 different times for the one night stay. I called the motel customer service hotline and was told the one charge should be removed. It was removed a day later and then it has been added again 2 days later. I would appreciate having this removed one final time. I thought the motel was clean and the employees friendly but not happy with getting this matter resolved.

40

We stayed in Leesburg, Florida. The worst hotel on the planet. We had mold on the ceilings in the shower. Use the bathroom in the morning and the ceiling is pouring water from upstairs bathroom all over the floor and bathtub of mold and water. Very nasty. Our beds didn't get made when we stayed there. Trash wasn't taken out. Bathroom mirror was not cleaned off. This is very gross very upset about this.

We complained to the Quality Inn corporate office for a refund and they said we got it off Expedia but yet we paid for it at that hotel. We deserve an apology and a refund or free stays and we stayed at some poor hotels I would rather sleep in my car then that nasty hotel. If we do not get a response you will have plenty of reviews from my family to make people not to want to go!

20

I attempted to make a reservation with Quality Inn Robinsonville MS on 22 Dec 2015 to stay the night of 31 Dec 2015. 3/4 of the way through the reservation process (after they had obtained my cc info., the page suddenly shut down...As soon as possible, I re-opened a new page on their site only to find that they had "sold out"...I had no confirmation of my reservation and attempted to contact them by phone to either confirm my reservation or that I didn't have one...

After numerous attempts at calling (only to get no answer), I gave up and simply decided to monitor my email closely in order to avoid a charge for a room I couldn't confirm I had....Well guess what? Next month on my visa statement there's the $165 charge from Quality Inn...How do they get away with charging Me for a room they never confirmed I had a reservation for? I really wonder how many People Quality Inn has scammed this way? Poor communication on their part is no excuse to charge Me for a room I never knew I had and absolutely never used.

Now I can't dispute the charge with Visa bc I have no cancellation proof on a room I never knew I had. This is highway robbery and I'm sure I'm not the only one they have cheated.

40

Meeting room heat and AC is always broken, room chairs are broken, coffee pot was removed and not replaced and was told they didn't know where another one could be located. Ice machine in hotel was down for a month. Quality Inn management acts like they are helpless to remedy anything.

60

I checked into a Quality Inn hotel on Nov.10/15. The hotel was wonderful, however, I grew ill on the 13th and was transported to the local hospital and had to undergo surgery. I was semi-conscious when I, left the hospital but the manager was aware I would not be returning and I assumed checked me out. When I received my bank statement I found I had been charged for the 14th and 15th as well although I was not there. I met with the manager regarding this and he informed me that since my backpack and shoes had been left behind he had to charge me for those days.

He said he tried to contact me but obviously I didn't have access to my cell phone in the hospital. I found this to be ludicrous. He should have just placed the items in the lost and found until I returned to pick them up. He eventually called the police to pick them up which they kindly returned to me, but waited two days charging my card for the days I was obviously not there. I am requesting a refund from the Quality Inn corporate office for the 14th and 15th for obvious reasons. Hopefully, you will be more understanding of my complaint against them, and this unfair situation and refund my money so I do not have to take any further action.

20

Need to file a complaint against Quality Inn for the Winslow, AZ location. She wrote the price on paper and said she could do it for 139 a night. Yeah OK, then she wrote down 129 a night and tell me the price changes soon. We walked out went down the road to econo lodge and joined their chain and paid 65 dollars a night. What a rude way to run a business. And if my phone got reception it said 65 a night the day before. This happened on 11/6.

40

I booked a room in Harriman Tn and it was $100 dollars and that was with a soldiers discount the people next door to me paid $70 with no discount for the same room.We went down to eat breakfast and was told there was no breakfast except coffee and a bun but we where told there would be breakfast with almost any thing we wanted I will never stay at another Quality Inn anywhere I will sleep in my car first...

20

Want to know where to stay and how to book the best hotels? Well, check out Quality Inn. One of the best websites I came across that gives you various options to choose from based on your budget. I am very choosy about the hotel I get into. At Quality Inn, pictures are uploaded to show us the room, hotel etc. so that we can decide to got for it or not. They are doing a good job in showing reviews about the hotel as well on customers who have already been there. This is important so that we actually know where we are getting into. The price is mentioned so that it makes easy for us to decided. I recommend Quality Inn to anyone who wants to stay at a good hotel without compromising on the quality.

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