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Write for Us Quality Inn Complaints Continued... (Page 5)
208+ reviews added so far. Upset? Call Quality Inn corporate: 1-800-300-8800No Reviews
I have a complaint about the Quality Inn in Albemarle, NC. We are eight people with eight rooms rented out, mine for 3 weeks. We have an ongoing large contract at a company near here which requires technicians to fly in from Canada. We arrived last night to find our rooms upside down, they decided to change the furniture without advising us. We leave for work at 6am and return at around 8pm.
These people went through our personal belongings and left everything strewn around the room. One of us was unable to sleep in the same room. The lamps, microwave, tables and chairs were just thrown into the room in my case. When we tried to talk to the manager, we were received with a lack of politeness and a shrewd behavior. We were told that if we weren't happy, to check out. If you look up the number of rooms Comact rents from you all over Canada and the US, you will be surprised by the money we spend.
I will be strongly disapproving of your suites to my employer. I will also speak to our company lawyer to see if this was legal. We've been all over North America and Europe and have never seen or heard of the likeness of this. I guess Quality Inn can lose business without it bothering them, because that is exactly what will happen! This place turned out to be a nightmare. If its your policy to ignore complaints, I wouldn't be surprised. You may hear more on this crazy situation.
The manager came back this morning while we were having breakfast and started raising his voice again. It goes without saying that this guy should work in a prison :(
I checked in at Quality Inn, 354 Hester Dr., White House TN. on 2/25/16 4:54 p.m. Paid my bill with debit card. Checked out 2/26/16 at 2:36 a.m. and went to office to turn keys in and get a receipt. I found my bank account has been charged 2 different times for the one night stay. I called the motel customer service hotline and was told the one charge should be removed. It was removed a day later and then it has been added again 2 days later. I would appreciate having this removed one final time. I thought the motel was clean and the employees friendly but not happy with getting this matter resolved.
We stayed in Leesburg, Florida. The worst hotel on the planet. We had mold on the ceilings in the shower. Use the bathroom in the morning and the ceiling is pouring water from upstairs bathroom all over the floor and bathtub of mold and water. Very nasty. Our beds didn't get made when we stayed there. Trash wasn't taken out. Bathroom mirror was not cleaned off. This is very gross very upset about this.
We complained to the Quality Inn corporate office for a refund and they said we got it off Expedia but yet we paid for it at that hotel. We deserve an apology and a refund or free stays and we stayed at some poor hotels I would rather sleep in my car then that nasty hotel. If we do not get a response you will have plenty of reviews from my family to make people not to want to go!
I attempted to make a reservation with Quality Inn Robinsonville MS on 22 Dec 2015 to stay the night of 31 Dec 2015. 3/4 of the way through the reservation process (after they had obtained my cc info., the page suddenly shut down...As soon as possible, I re-opened a new page on their site only to find that they had "sold out"...I had no confirmation of my reservation and attempted to contact them by phone to either confirm my reservation or that I didn't have one...
After numerous attempts at calling (only to get no answer), I gave up and simply decided to monitor my email closely in order to avoid a charge for a room I couldn't confirm I had....Well guess what? Next month on my visa statement there's the $165 charge from Quality Inn...How do they get away with charging Me for a room they never confirmed I had a reservation for? I really wonder how many People Quality Inn has scammed this way? Poor communication on their part is no excuse to charge Me for a room I never knew I had and absolutely never used.
Now I can't dispute the charge with Visa bc I have no cancellation proof on a room I never knew I had. This is highway robbery and I'm sure I'm not the only one they have cheated.
Meeting room heat and AC is always broken, room chairs are broken, coffee pot was removed and not replaced and was told they didn't know where another one could be located. Ice machine in hotel was down for a month. Quality Inn management acts like they are helpless to remedy anything.
I checked into a Quality Inn hotel on Nov.10/15. The hotel was wonderful, however, I grew ill on the 13th and was transported to the local hospital and had to undergo surgery. I was semi-conscious when I, left the hospital but the manager was aware I would not be returning and I assumed checked me out. When I received my bank statement I found I had been charged for the 14th and 15th as well although I was not there. I met with the manager regarding this and he informed me that since my backpack and shoes had been left behind he had to charge me for those days.
He said he tried to contact me but obviously I didn't have access to my cell phone in the hospital. I found this to be ludicrous. He should have just placed the items in the lost and found until I returned to pick them up. He eventually called the police to pick them up which they kindly returned to me, but waited two days charging my card for the days I was obviously not there. I am requesting a refund from the Quality Inn corporate office for the 14th and 15th for obvious reasons. Hopefully, you will be more understanding of my complaint against them, and this unfair situation and refund my money so I do not have to take any further action.
Need to file a complaint against Quality Inn for the Winslow, AZ location. She wrote the price on paper and said she could do it for 139 a night. Yeah OK, then she wrote down 129 a night and tell me the price changes soon. We walked out went down the road to econo lodge and joined their chain and paid 65 dollars a night. What a rude way to run a business. And if my phone got reception it said 65 a night the day before. This happened on 11/6.
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