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Write for Us Quality Inn Complaints Continued... (Page 4)
208+ reviews added so far. Upset? Call Quality Inn corporate: 1-800-300-8800No Reviews
Discrimination at Quality Inn in Nashville Tennessee.
I booked a room in Deep Creek Md. this past weekend. When you open the door to go to the upper floors, the smell was horriable, nasty stench. The carpeting was stain everywhere on the way to the 4th floor. The windows were so filthy ,didn't even want to look out them. Made it to our door, had a big gash in the door.Once inside the room did not look to bad, still had a smell to it. Around the window had webs and stink bugs. Shower head was leaking all over the shower, the floor of the shower was very slick. Was acually afraid of falling. No kleenex in room. No fridges in room , and the ice machines were not working. The chair was not very clean, put a towel on it to sit. I worked at a hotel for 8 years , I worked in housekeeping ,laundry,and was an room inspector. i DO KNOW WHAT IT TAKES TO KEEP IT CLEAN, This hotel needs LOTS OF HELP.............. We travel to Deep Creek several times during the year. NEVER NEVER again at this hotel.
On our last stay at this hotel, July 2015, the room was clean, pool clean, good wifi, everything in order. But on my stay 9/14-16, I was shocked at how bad my experience was. The BA light was burned out, the toilet had a ring of red fungus (?) in it, the sofa that my husband and I used for extra luggage was gone (only 1 luggage rack in room so had to put extra luggage on the floor), the water in sink in kitchenette was turned off and non-functional, the refrigerator and microwave had been moved into the BR, the condiment packages had been opened and left with unopened ones, the dial to change temp in refrigerator had been removed so it was warm, wifi was slow to non-existent, the pool was dirty (and it was warm enough to use it), and all the trees had been cut down!! I'm afraid that I cannot recommend this hotel to any of my friends, and I will be looking for another place to stay next time we are there. I communicated my complaints to the Management and was assured I would be happier next next--if there is a next time!
I was involved last week with trying to get my daughter evacuated from Miami because of the hurricane. She drove to Atlanta and I booked a room online at the Quality Inn on the Choice website for September 8th. After I booked it online, I received a phone call from my daughter that her friend already had a room booked. I called the hotel immediately and talked to a woman who confirmed with the General Manager, Mike Patel at the Quality Inn in Stockbride, GA, that I could cancel it and would get my points back on my account. I have been trying to get a response from him since last Wednesday the 13th. He says he will call me back and never does. NO ONE checked into the hotel or checked out but Mike Patel says that is what the computer says. I want my points back and to be compensated with either a free stay or something. I shouldn't have to deal with this along with my daughter being evacuated from college too!!!! My phone number is 469-426-4489. I called also but the hold time is too long.
Quality Suites St. Joseph
917 N Woodbine Rd
St Joseph, MO 64506
Booked one room/one night stay for July 17, 2017
17 July, paid online thru Hotels.com $109.35
18 July, $89.69 was charged on my MasterCard by Comfort Suites
I contacted this site by phone 4 times over the past month to report the billing issue; hoping to get it resolved; to no avail
I contacted this site in person 4 different times over the past month to report the billing issue; hoping to get it resolved; to no avail
All of my attempts have been returned with empty promises of having their manager or their owner get back with me. No one has ever called me back and I am done with being patient. I am thru contacting them myself.
I want the $89.69 refunded back to my MasterCard, please.
The rooms were not cleaned but that was not the problem we accepted that due to the storm and shortage of help. Cindy and Meisha were wonderful and they were understanding but Celeste was horrible. When I called today to verify a charge to my account that was to be charged to a different account then the one I regisitered with so my credit card was charged and charged again on my debit card. I am so upset that this woman called me 'CRAZY' when it was an obvious error on the part of the bank and the hotel. I just wanted to know that it was not going to come out of my account and I would not be charged for checks that are not covered due to the extra amount taken out of my bank. I am not rich, I do not have a lot of money and this storm cost me every cent I had and now it is costing me more then I have so yes I am upset but I do not need to be called CRAZY by anyone. This Quality Inn in Waycross has serious problems physically they do not need Celeste there to make it internally as well. She does not belong there greeting the customers with her horrible negative attitude. She is a mean, nasty and inconsiderate person. I am extremely upset due to the storm and she should have been nicer.
My bank account was overcharged which caused my account to overdraft after spending time away from my family at the front desk trying to fix the problem they finally seen where I was overcharged They said they would refund but even after showishowing proof of overdraft never offered to pay even though it was the hotels fault
To Whom it May Concern,
On August 5th, 2017 I had reservations made on-line to stay at the Quality Inn at 5200 West Lincoln Hwy. Matteson, IL 60443. When we arrived the motel looked ran down. I asked to see the room and it was small and not very cleaned. I requested a different room. If I could have got a refund we would not have stayed. When we checked in we were given the same room we looked at. While we were at the Rod Stewart concert my friends' 20 year old daughter stayed at the motel. She called during the concert to report that there was a large party with underage persons who were running around the motel and partying. She complained that the smell of marijuana was so strong that she had went to the lobby. We felt she might be exaggerating, but no, when we arrived after the concert you could smell the marijuana getting out of the car. The motel was a haze. It would have been impossible for the management not to know. We made an anonymous call to the police, but were afraid to make a report unless we could find a motel to move to. Unfortunately, there were several large venues in Chicago and there were no vacancies that we could find. We were frightened as the people at the courtesy desk knew that we were aware of the problem. In addition the room was dirty, including sheets. We had to request bed pillows, toilet paper, and kleenex. It took 2 phone calls and over an hour to get the items. We had no choice but to stay. This was the worst motel I have ever stayed in. I paid $140.00 for this. When loading my belongings the sidewalk was uneven and I fell and skinned my knee bad. We went inside to get a band aid and were told there was no first aid kit and were given paper towel.
Candace McDonald
3135 New London Ct.
Apt. 201
Lafayette, IN 47909
765-426-9465
I had resevered a Jacuzzi Suite for Sept 3,2017. Now my husband and i dont get out very much for several reaaons, so needless to say we were so very much looking forward to our night out! However upon our arrival, after making us wait in the lobby for 15 min to be told that our room qaa not clean and we could take another room or cancel! We didnt want a regular room that was the hole idea of us renting the roon in the first place! They could have aak us to come back in 1hr and cleaned the room!!!! If i have to cancel in order not to be charged then they should have to let you know ahead of time that they are to lazy to clean your room! Check out time is 12:00pm so they were basically saying that in 4 hr. ( we didn't arrive till 4p) they could not clean a room they had a reservation for! We are not a couple that gets out much and our week-end was completely ruined! Very unexceptable! Not a way to do good business! Will never stay there again and we have several times in the past! I can't impress on you enough what a dissappointment tbis was! And to short notice to find something else!!!! Tbis was at the quality inn on middlebelt in romulas , mi. Thank you Linda Dapoz 3137213133 ldapoz@yahoo
Rented A room on 8/24/17 only to have one of worse hotel experiences in my life. I was there for three days but, I had to spend the last day there at another hotel. They never changed the lining, the bathroom had bugs coming up from the drain and the bed had bed bug. I have the bites on my legs to prove it. The bathroom wasn't clean there was left over stuff. I will never stay at any hotel in this change again.This place was the pits.
After reading many other complaints I know your office will not do anything. I hope you will be happy losing one customer at a time.
Please don't have a nice day
We left some items in your Quality Inn, NM421, in Santa Rosa. We contacted the manager and she said she would hold them for us until we could come pick them up over the Labor Day weekend. She asked that we call and let her know when we were coming so she could make them available in case she was not there. We have been calling since Thursday and all we get is a busy signal. Tonight we are staying at your Quality Inn in Alamogordo. I tried contacting your customer service center only to find they work limited hours on weekends and were closed when I tried to contact them. I hope that this is not a wasted trip coming from Tucson and staying two nights here in Alamogordo/
Harrison Dail
262 N Bentley Ave
Tucson AZ 85716
Cell 52-237-7591
Email foleybud13@yahoo.com
Rewards Program ID HXD2183
I have been on the phone for over 3 hours this morning trying to cancel a reservation. Not only do I not get any agent to answer I have to listen to some ahole blab blab your ads. I am sure that at 5:00 am in the morning all the agents are busy BS.
I was a guest at Quality Inn Miami airport hotel at NW 79th St, from November 7th to the 9th. I made a stop in Miami from Dominican Republic back to Peru basically for the purpose of picking up my packages which were the Christmas presents for my granddaughter. Before I made the reservation I asked if the hotel will receive Amazon packages for me and I was told it would, and it was with that assurance that I made my orders.
When I came back home I contacted the hotel again and I was informed that my packages had been there all along, delivered even before I checked in and received by an employee by the name of Deborah. The fact that the hotel gave me the wrong information regarding the packages has caused a lot of inconvenience to me, Today is Saturday, more than a week after I was informed that the packages were there, and I have spent all this time trying to get the return labels sent to the hotel so they can return those packages and I can get a refund for them.
I finally did get those labels sent to Johanson Rodrigues, (who is the clerk at the hotel to who I´ve had to make several calls and send numerous emails for that purpose) and I still to this day do not receive the tracking numbers of those returns for me to get a refund for my orders.
Many of those items are not sold in my country so I would like to order them again and this time delivered to Peru in time for Christmas, I can still do it but I think Quality Inn should pay for the International Shipping and any shipping costs that are deducted from my refund. This would be the fair thing to do, and that would not even compensate me for the disappointment and the hours I´ve had to spent trying to get the return labels to the hotel.
I would appreciate all the help you can give me regarding this matter.
On October 15, 2016 I stayed at the Quality Inn in Pontiac Illinois and encounters a problem there in the hotel lobby where I sustained injuries. The hotel clerk Tammy knew that there was going to be a confrontation there and did not call police because the guy was a friend of hers and others at the hotel. The man Randy Dillon texted the hotel clerk Tammy and also Aj to let them know he was coming there to beat up my son and told them to make sure no cops were there.
To make a long story short I tried to stop the fight and had the police with me and Mr Dillon threw me on the ground an I hit the counter. I had bruises and also have a broken foot. I have called the hotel several times to speak to the owner and he will not return my phone calls. I also spoke with manager about this incident and told her I felt the hotel was responsible for my injuries and all I wanted was for them to pay my medical bills since I have no insurance. None will talk to me. Attached is a picture of my injuries.
Check in 10-27-16 Check out 10-31-16 Davenport Florida hwy 27.Upon check in I requested a pool side room. The clerk said he had to rent out the room in the front first. I asked why and he said he would get in trouble if he did. I asked if the manager was in and he said no. So the next day I asked the manager for a room by the pool and was told all the rooms by the pool were having the carpets cleaned. When I went back to the pool area nobody was working back their. I know when I am being lied to. 2nd problem the internet said you can request a micowave and refrigerator for the room. I requested them and was told I would have to upgrade my room. I could not have them.
I am very disappointed in the hotel.
I am a Financial Service Consultant working in Irving area, Texas, (Mondays to Fridays) and because I am from out of town, I chose to lodge in Quality Inn. For the past 7 consecutive weeks, I have been lodging in Quality Inn, DFW Dallas (8205 Esters Blvd, Irving, TX 75063) where I intended to stay till June 2017 when my work contract will be over. My continuous stay prior to yesterday’s (10/25/2016) incidence has been without hitches apart from key card related matters. However, I was able to attain Platinum Membership (Member Number - PXA90502) due to my continuous patronage/ week in week out stay.
However, yesterday dated 10/25/2016, I arrived at my hotel room around 8:00 PM and tried to open my door but it won’t open. I experience this situation at least once every week. My room was at the third floor, so I had to drop items which I bought at Walmart at my door side to go to the front desk and have my key card reactivated, and enable me open the door. There at the reception, I met one of the staff (Male), he activated the key for me and there I explained my concerns dealing with coming down stairs to the front desk every time to have my hotel room key activated irrespective of the fact that they know I stay in the hotel through to Friday, they ought to be putting enough time in it.
After he sorted and activated my room key card, an encounter began. A lady addressed as the General Manager of the hotel by name Sabrina (GM.TX344) tried to talk to me, telling me that it’s because I put my hotel room key card next to my phone hence why it gets deactivated all the time. I replied her that I don’t put it next to my phone and mind you, the key is always in my car.... the next thing she said I was shouting at her.
I told her that I was not shouting at her and that I am trying to explain myself to her then I walked away and within 2 seconds of walk, I turned back to the front desk to talk to an Asian front desk staff who has been really nice to myself and my other three colleagues I referred to the hotel. While trying to talk to her and ask if I have ever had problems with anyone or shouted at anyone at the hotel, Sabrina interfered, threatened to call the police on me if I don’t check out of the hotel that night (around 8:15 pm) she will go ahead and call the police.
This translated to a racist episode. She was so racist towards me, yelled at me and asked me to go and find another hotel and check out of my room unless she will call the police... she kept insisting. I don’t know Sabrina neither have I had any encounter with her in the past. This was the second time I was seeing her at the hotel. After the threats to me, I decided not to react, packed my stuffs out of the hotel and she check me out and process refunds for my remaining stay.
This is me, a potential and prospecting customer of your hotel, kicked out of your hotel for no reasons that I had to look for an alternative hotel around 9:00 pm yesterday.Sabrina made me understand that freedom of expression does not exist around her but discrimination and racism. She also made me realize that in Quality Inn, the Customer is not the King, Queen nor appreciated. She belittled me, yelled at me etc. This is what transpired and I intend channelling this complaint to the right department for necessary actions.
I felt so bad and lost hope in Quality Inn.
This was the first time I traveled South and then North on Rte 95 with my pet, a small Shih-Tzu. On the way down from New York to Florida, we stopped in a Quality Inn in Selma, NC on Monday, September 19, 2016. We were told that for the price of just $84, we could have the suite. It was told to us with such enthusiasm, how could we refuse that! Well, the room had a king bed and a separate room with a couch. Upon entering, the room was so heavily perfumed that we began to cough and choke from the smell.
Even the dog was sneezing from the odor. I immediately called the desk and she said she had other rooms, but the odor would be the same. We had no choice but to stay there. We turned the air conditioning on high to hopefully get rid of some of the odor, which it did. The problem was that the bed was practically on top of the A/C, and our choice was to freeze with the A/C blowing on the bed, or turn it off and choke to death! Needless to say it was a very difficult night, and when we got up in the morning, we couldn't even shower because there were all sorts of spiders and millipedes in the bathroom. We ran out of there as fast as we could without even having the complimentary breakfast. And to boot, the final cost for that room for 1 night totaled $113.53. Hardly $84. When a price is quoted, it should be the total including taxes and fees. I still don't know how the price went up $29.
On our way back to New York on Sunday, October 16th, we stopped overnight at another Quality Inn in Dunn, NC. Again, the price was quoted at $93, but when I got my bank statement, the total came to $110. The room, while not perfumed, was disgusting. Electrical outlets were hanging out of the walls, a pair of dirty socks was left on the desk chair, and then a large cockroach came crawling up the wall. We did manage to kill it, and I called the desk to tell them I wanted it on record that there was a roach in our room. They didn't even offer to move us, or do anything about it.
Just grossed us out tremendously! Slept with all the lights on and the TV, although there was very little sleeping going on that night after seeing that roach. Getting itchy now just thinking about it. It is totally uncalled for that a room that you pay over $100 on should be so disgusting! Hampton Inns are $109 and I have never ever had a complaint about those hotels. Always absolutely clean and perfect! Just because a hotel allows pets is no excuse for the hotel to be so dirty.
Very disappointed and would never stay in a Quality Inn again. I am hereby demanding a full refund from both stays at these disgusting Quality Inns. How can you even have the word "Quality" in the title of your hotels?
I made reservations for my room over a month ago for the room with the jacuzzi which also is a larger room than I have. I got the basic room and bathroom. I spent money for a room I didn't reserve.
On 10/17/16 my husband and I checked into the Quality Inn South (IA022) in Cedar Rapids, IA by Robin. A couple hours later we were in our room removing items from our suitcase which was on the suitcase rack in front of a full length wall mirror which was hanging on the wall when it fell from the wall striking me on the top of my head causing a headache.
My husband was standing beside me when this happened. He went to the front desk and talked to Robin and she came to our room to check the problem out and said she would talk to the manager and get back to us. My husband checked out the next morning and talked to the day manager, Weber, who knew nothing about the situation and seemed to not even believe it happened.
Both my husband and I recently have had eye surgery and had the mirror broken it would have caused serious problems but we were fortunate in that I only had a headache. It would have been appropriate to hear back from someone but we did not and, in fact, were not believed this happened. The room (#123) cost us 99.68 and at this point I don't believe we will be staying at a Quality Inn again and will be verbal about the treatment we received. The address of this particular Inn was 390 33rd Ave SW, Cedar Rapids, IA 52404.
It would have been nice to talk to someone who at least cared.
On 10/17/16 my husband and I checked into the Quality Inn South (IA022) in Cedar Rapids, IA by drobin. A couple hours later we were in our room removing items from our suitcase which was on the suitcase rack in front of a full length wall mirror which was hanging on the wall when it fell from the wall striking me on the top of my head causing a headache. My husband was standing beside me when this happened.
He went to the front desk and she came to our room to check the problem out and said she would talk to the manager and get back to us. My husband checked out the next morning and talked to the day manager, who knew nothing about the situation and seemed to not even believe it happened. Both my husband and I recently have had eye surgery and had the mirror broken it would have caused serious problems but we were fortunate in that I only had a headache.
It would have been appropriate to hear back from someone but we did not and, in fact, were not believed this happened. The room (#123) cost us 99.68 and at this point I don't believe we will be staying at a Quality Inn again and will be verbal about the treatment we received. The address of this particular Inn was 390 33rd Ave SW, Cedar Rapids, IA 52404. It would have been nice to talk to someone who at least cared.
We stayed in the Canton NC on champion drive. Considering we stayed in a chain hotel i expected much better. We had spent 3 days previous in Bryson city and i spent the same amount for 3 days there as i did for one night with your company. First as we went to sleep there was a constant clicking noise we could never quite pinpoint where it was coming from. The hot water that night was barely warm so i took a quick get in get out shower.
My husband said he would just wait til morning. Unfortunately we were woke up at 9:15 am being told by housekeeping it was time to check out. Even though checkout was at 11:00 am.. We got up to shower and the water was barely warm. Therefore we had to start out the rest of our trip feeling unclean. I was very disappointed. The breakfast area was very cramped and only had 1 waffle maker and several people waiting to get breakfast. The eggs and sausage was barely lukewarm, we did not have a good experience what so ever.
We arrived in Brownsburg, Indiana at 11:00 PM this past Saturday night (without reservations) and stopped at Comfort Inn. They were filled for the night, but recommended we check with Quality Inn. We drove to Quality Inn and was met by a very "unprofessional" looking male desk clerk. He checked us in for $ 99.00 per night, plus tax. This motel is "OLD" and is in dire need of outside updating, very rusty stairs, walkways, etc. Our room was okay, just very tired looking. Keys did not work and necessary to go to office twice in order to get into our room.
I use Quality Inn for my Medical Stay when visiting in Houston, TX. Each time I stay the conditions are going downhill. Dirty surroundings (sidewalks, walkways, hallways) Mold in bathrooms & on this, my most recent visit black mold on the AC vent! I have been coughing so hard I nearly throw up. I have Leukemia. I cannot stay at this Quality Inn again.
Stayed at the quality inn in Stuttgart Arkansas, the housekeepers were rude an had very nasty attitudes, the guy up front was not a good greeter. My sheets on my bed were nasty an no one changed them the whole 3 days I was there. I would never stay there again.
My family and I stayed here during Hurricane Matthew. The room we were staying in was all sticky and gross. I had to go around with Clorox wipes before my daughter could even sit and eat at the table. Needless to say the wipes were completely black with dirt when I got done. The noise was terrible from other guests who decided to stand outside and talk while others were trying to sleep. Complaining to the front desk was a joke in itself as they did not care. Rules and regulations need to be strictly enforced upon check in along with signing an agreement stating if you violate those you will be told to leave. Never again will my family stay here.
We stayed two nights at this Quality Inn in Lincoln. The first room they gave us was dirty so they gave us another one. Not much better, carpet was very old and worn and the bathroom tile was very old and lots of mildew. The elevator was very old and felt unsafe. There was no recent inspection sticker inside. Plaster was falling down in several places, and water was coming through the ceiling in the lobby. Worst Quality Inn we have ever stayed in. This place needs to be condemned or completing remodeled.
Stayed at this motel run by Quality Inn on the night of 28 Sept. There was a party with loud music, profanity, and drinking. At 9:30 pm I called the front desk to see if something could be done and was told that this was permissible until 10:00 pm. At 11:00 this was still going on with the added attraction of dancing in the parking lot. This party occurred within 20 to 30 feet of our room. My husband is a disabled veteran and did not want to confront a bunch of 20 something's alone. I did not call the police but in the future I will.
I was trying to make a reservation to stay at The Quality Inn University Gainesville, Florida. I was driving to this hotel as I was trying to make contact with the hotel. They kept me on hold for a long time, so I decided to use my iPad to see if I could make the reservation and after several minutes on hold, I was able to make a reservation. Two seconds later the operator came on and I realized that they charged me way more than I was supposed to be charged. The operator told me even though it was only two seconds, I had to pay an additional $14.00. I was furious to say the least as they held me on hold for such a long time.
Stayed at Quality Inn at 110 E. Frontage Rd., Aiken, SC Room #106 - Bathroom door would not shut fully and when you sat on toilet and got up sounded like the toilet was coming up off the floor. Quality Inn at 2701 N. Salisbury Blvd., Salisbury, MD - Room #143. This room is a handicap room. The bathroom door was the type that hid in the wall, could not get the door to shut but halfway-very difficult to use. There was some type of stains on the white sheer curtains. I have been a Choice member for a long time and the rate I was charged to stay there was a disgrace for the maintenance of the room. My ID is GP-JEG05081.
We arrived on Sept. 2, 2016, at around 1:30 PM, we were informed by a snippy desk clerk, that she had nothing ready, and we'd have to wait at the Buzz inn Steakhouse, till they were ready, then they would call us. We informed the desk clerk, that we had a wedding at 4 PM in Mount Vernon, which we had to be at, and my wife due to Fibromyalgia, required a handicap room, downstairs, since there was no elevator. The desk clerk got all huffy, and said she was doing the best she could, with what was available, then we reminded her, that my wife made the reservations 2 months in advance.
We got our room, at approximately 2:30 PM, and we moved our thing in. When we left at 3 PM for Mount Vernon, I made 100% sure, the door closed behind us, figuring since it was an electronic card lock, it would lock automatically. I didn't hear a click, so I pulled down on the handle, and discovered, the door wouldn't lock, as the lock plate was missing, and the electronic lock, wasn't working, and I reported it to the front desk attendant, who had just come on duty, she said she'd notify the repairman, and we left for the wedding.
Upon returning at 7:30PM, we discovered the door hadn't been fixed, the repairman went home, and we were offered a room, with two queen beds, but no refrigerator, microwave, or coffee pot. and it was clear at the other end of the hotel. I said it was "Unacceptable", and we'd keep the one we had, and use the latch over lock, to secure the door. We also weren't informed till that night, that if we showed our key cards, we'd get 10% off our meals at the Buzz Inn Steakhouse. Needless to say, we won't ever stay at this hotel again, as the day time desk attendant, definitely showed signs that she didn't care about the safety of our things. Sign me, "Not so Quality Inn"
I checked into the Quality brick church Nashville,TN at 12:38 Sept 2,2016 was paid cash for two nights at 83.00 a night. Was told 12 hours later that it was passed check out. Management refuses to refund money but this is not going away. That hotel stole 83.00 of my money were extremely unprofessional. The manager today told me she was refunding the money and when I asked her name cooperate number and the night auditor full name I was told to figure it out myself.
The plumbing backed up and exploded through the sink in our room. The smell was overwhelming and nothing was done by Quality Inn management to compensate us for our inconvenience. I have pictures and video to prove it.
My daughter made reservations at the Quality Inn in S Stockton for 8/26/2016, she is in the process of moving and traveling alone. When she got to New Hill, CA her car broke down and she was unable to make it to the Quality inn that she had made a reservation at. She phoned customer service and called to tell them she would not be able to make it as she was stuck until her car could be repaired. She was told that they would not refund her money not even half of it. I think this type of attitude sucks, they should have at least offered to refund half if not all of her money. She is on a very limited budget. What would the CEO of the company do if some one were in an accident and couldn't make there reservation. My next step is to file a complaint with the BBB.
We stayed at the Quality Inn in Meadville, Pa July 30, 31 and Aug 1 we have a problem with the bill on our credit card and can not get the office to send us a copy of our bill, we had one but have misplaced it and need another not a big request I don't believe but no one seems to want to send us one. Our stay was very nice and hate to think I can't stay there again when we visit Meadville.
Made reservations a week ago at Danville Quality Inn. Made it for 5 people 2queen beds and cot When I checked in they wasted no time running card. I said I was to have cot and was told they did not know if they had one. They finally brought one and I thought room should have been set up. We had no idea where we were going to put it Someone was going to have to climb over someone in order to go to bathroom. They just rolled it in and put in front of door it was up to find space. If the room was not large enough they should have not booked it. Will never go there again. The Quality Inn customer service sign says satisfaction guaranteed and I am not satisfied. We also did not have enough towels.
I selected this hotel, because my wife and I had stayed here about 4 months before. The room at that time was clean and the proximity of the bar and restaurant at the hotel made it very convenient for us. Now here is my complaint...
My Family reserved a room in Richmond Hill on July 15th on our way to Myrtle Beach. We dropped our bags in the room around 6 PM or so and proceeded to downtown Savannah for some dinner, drinks and a Ghostly Tour of the city. Upon returning to the room alter that night I discovered that the bath tub was cracking and it looked like a 4 year old tried to patch it up. I also noticed that the bathroom was not cleaned very well. It seemed like someone just ran a cloth over it and left the floor dirty.
I headed to the front desk to report the mess when I found trash on the floor between the refrigerator and the dresser. I picked up the trash and went and spoke to the night manager. When I told him about the dirty room he stated "I had to speak to the day manager the next day". At NO TIME was I offered another room. Fearing the worst I slept on top of the blankets, because I did not know what may lurk under them. My wife spent half the night in the truck since she was not comfortable sleeping in the room.
The next morning I spoke to the day manager and he offered his apologizes and said the next time I was in town to ask fro him and I could get a discount from him. I said no thanks and asked for the GM to contact me on Monday the 18th since that is wend they were to report back to work.
After over 2 weeks of waiting I called Quality Inn of Richmond Hill to speak to the GM, but she (SARA) was not available. So I left my name and number again. I again called about 2 days later and finally reached SARA, she stated she tried to contact me, but she must have had the wrong number. (Strange that the number I gave them for the reservation was correct and why did she only try to contact me once, again Strange - you make your own conclusion). I told her my concerns and she said that another room should have been offered, but she did not know it wasn't. At this point I was completely frustrated with the Quality Inn that seemed to have more excuses than Carter has Farter Starters. Sara said she could refund half of my fee to me if that was acceptable. At this point I asked to speak to the owner and that half of the fee was unacceptable with all the BS I had to go through. SARA assured me I would get that call.
I waited about another week or so and SARA did not call back neither did the owner so I called her. I asked why the owner did not call and she could not give me an answer. She reiterated she could refund half of the monies and again I refused. At this stage of the game I believe The owner should stand by his product and give me the courtesy of a phone call as I assume he would want if he was given the proverbial run a round.
I recommend that you find another hotel chain to spend your hard earned money, because in my opinion Quality Inn does not stand behind their establishment.
Our room was very stinky, wet dog smell. Door jam was shattered,unsafe, toilet holder was broken. This was the worst room ever. The other 2 rooms available were worse. We were so tired from traveling that we stayed. We will never stay at one of your Inns again. We paid 128.79 for a terrible experience. Never again. This was the second Quality Inn that was stinky.
The "support email address" you have listed does not work for the Quality Inn. I am trying to contact corporate and it's not working!
Clarification of earlier post. Aug. 1-2 I stayed at Quality Inn and Suites in Seattle Center. At 2pm a fight started in an adjacent room between a man & 2 women. I called the desk, the man at the desk came up, lightly tapped on their door & immediately turned & walked away. Fight continued off and on until 6 am including bodies and furniture hitting the wall. I checked out as soon as possible. I have not been able to find an email address for customer service at the local or corporate level.
Checked in to the Orland Park, IL Quality Inn on 13 Jun. On 17 Jun I notified the Hotel staff of the following items that had been stolen--$60 Nike sunglasses; $140 in cosmetics; $60 women's sun hat. Was told to tell receptionist which I did at 0230 18 Jun. Tried three times today to contact the general manager--no call back.
Coming back from vacation needed a hotel always stay at quality inn in North Carolina. On may14, 2016 we came to a quality inn in Huntersville, NC, 16825 caldwell creek drive. There were three couples all together...we booked 3 rooms...went out to eat and came back to find out that there was no hot water and then told that the elevator would not work..the receptionist at the front desk just laughed about it. This was not a laughing matter...we cancelled out our rooms. We went on into Mooresville, NC. We got 3 rooms there. When enter our room, it had not been cleaned...food all on the bed, nasty towels in the bathroom and cups sitting with coffee in them.
I went back down stairs and told the receptionist there..that the room was dirty. My sister and her husband went into their room and it was the same way..we got another room. We were sitting in the lobby and a couple came in wanting a room the clerk told them to wait and she would check the rooms..she went into the dirty rooms and removed the nasty dirty towels and had the dirty cups in her hands...did not clean rooms...booked these rooms to the other couples and told them the towels were being washed and she would bring some up.
Then there was an issue with our points...we have stayed in Mooresville at this same hotel for years and have not had any problem. Even to the bathroom in the lobby was nasty and dirty...it is a shame that this has taken place in one of the best hotels that we have stayed in....you should have at least a good clean room to sleep in when you have to pay a lot of money, and tourist uses these hotels all the time..we were shocked...we stayed may 15 and then we left that day and went to another hotel.
Arrival 6-12-2016, Stopped early so could watch end of golf tournament and Legend of Lies TV program. Two Things. Was quoted $119 and when I questioned whether there was a better rate for AARP the receptionist said "only 3%".
I said that seemed high and she very sarcastically said "I could go to a Best Western." She did only charge $107.10. However, the big issue was the TV. Nothing was said whatsoever about no TV. After I was settled in the room, which was just fine, I went to turn on the TV and there were only 2 channels that worked. When I called the front desk I was told there was a problem but they were working on it and it would be fixed shortly. They gave me two other channels they said worked but they did not! It never worked for the entire evening nor did it work in the morning.
They intentionally did not advise me at check in (another couple told me the same thing) and no one was working on it as they said or it would have been working. They were probably told they would have to wait til AM to have it serviced. They lied. If I had been told at check- in I would not have stayed. Not to have TV from 4:30 until check-out is terrible (and I was alone) when the only reason I checked in so early was to watch TV. I really expect some reimbursement or a coupon for another stay. Any other remedy will not be satisfactory. For the record, I am 84 years old and this is only the second complaint I have ever actually bothered to write to Management, (I've had some I didn't bother to write.)
Trusting you will do the equitable thing so I may continue to consider Quality Inns when traveling,
Booked on line, got there had a smoking room, stunk really bad but checked the beds and there were spiders and pubic hairs. Went to front desk requested new room non-smoking. Got there and there were roaches under the covers. Went back to front desk and asked for my money back. They refused to give me my money. ($77.94) paid cash. I was there for only about 10 minutes. The Manager would not talk to me over the phone as he was not on location. He fused. I want my money back and will be reporting them to the board of health and BBB.
I arrived Thursday the 26th of May. Checked my bags to insure everything was there. Went out Friday to run some errands,and sight see. When I checked my bags Saturday the 28th may, someone had went into my bags ,and stole my house and car keys. I report to the management, and they said they would look in to it. I had paid for the first night I stay there,and the following morning paid for 4more days. By my count that would be the 27, 28, 29, 30, with my checkout being Tuesday the 31st. I was abruptly ask to pay for more days or checkout the morning of the 30th. Nothing had been done about the theft, or advised to what step were to be taken. I thought the needs and security of the guest and their belongings were to be priority one. But in my case it can be seen that it wasn't. The hotel was the quality inn 200 W 48th avenue, Denver Colorado.
Stayed at the above Quality Inn in Kingston NY on May 14. Checked in at 8 pm AFTER FISHING ALL DAY ON Hudson River. Went to shower and only a dribble of cold water came - no hot water at all. Shower would not work at all. Ran water in bathroom sink - no hot water there either. Went to bed as I had to be up at 4 am and assumed issue would be corrected - but not so. Again - no shower or hot water. Complained to front desk - no satisfaction there . Said not authorized to refund stay or do anything. Checked out and was forced to pay $150 for a terrible experience - I could have got hot water in a homeless shelter. Called hotel manager Andrew Clark above multiple times leaving phone number and reason for call - no call back. Finally I have called my credit card company and filed a disputed claim charge. They will now start their process. I would expect a full refund or equivalent for this unsatisfactory treatment
Place a reservation at the Reidsville, NC Quality Inn. When I travelled to Mcleansville, NC I determined that the Reidsville location was too far from MCleansville and requested to have my room relocated to a closer Quality Inn or another in the chain. I was told no, the room was non-refundable and I could not be accommodated. We were infromed that we needed to contact Hotel.com. Hotel.com informed us that only the hotel could resolve the issue. We were given the number for a General Manager but he has yet to be in office over the last five days. We requested a number to the coporate office and was informed that no such number exist. I will continue to persue resolution of this issue when I am able to speak with someone. Even if not resolved satisfactorily, I willl be willing to speak with other retired military members and DoD employees about my experience with Quality Inn.
Stayed at the quality inn in springfield, MO from April 25 to May 1. We asked to be placed close to our family and was promised by Anita Johns (manager). Upon return to get keys we wereto it was already spoken for so we were placed in room 139 and our family in 147 but we were supposed to have room 145. Anita basicly lied about placement as she already had us booked in those room. She did offer a suite but it was even farther away. In your description it states rooms will be assigned upon arrival and she lied that someone booked the room we wanted. As it turned out the room was occupied only 2 days during our stay. I dont think i will stay in this facility in the future or anyone i know will either.
We made a reservation at quality inn Richburg SC on 4/19/16 When we arrived at the hotel to check in I took in my credit card ,triple A card drivers license and choice card [GP-NXS09273]. I was told my triple A rate would be 81.00 plus tax and pet charge, In the morning at check out I noticed i was charged 89.99 not 81,00. The clerk told me she could not correct the problem and would have a manager take car of the matter. I have called the hotel twice, once on 4/2316 and 4/25/16. The clerk on the phone took my name and phone no. I have not received a call to date, We have stayed at this hotel many times , must be the management does no care.
Stayed at your inn in Petersburg vacation Saturday March 19 it was awful .there was no plugs and everything was old and breakfast was littering for 76 .dollars we won't be staying at one again and all my Facebook friends will know about it.
On the night of March 6, 2016 my wife and I had the misfortune to stay at the Quality Inn in Peru, Illinois in room 101. Problems we had include: No hot or even warm water in the morning (7AM), hole in carpet in front of desk, hole in wall behind back door, deteriorating sheetrock at sink, lamp on desk has a broken switch and a hole in the lampshade. Choice Hotels is my hotel of choice unless someone else pays and I was appalled by the condition of this facility. This hotel needs much attention or it should be dropped from the Choice Hotel banner.
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