Contact Samsung Galaxy Corporate

On January 2, 2018 I purchased a Samsung Galaxy S8 through Verizon. It was a one day deal and we received the phone at an excellent price. My son has been a Samsung Galaxy phone owner since we began buying phones for him and it is his phone of choice. He immediately put it in a Otterbox case. In January of 2019 his phone began losing battery power slowly then wouldn't hold a charge at all. He went to Verizon and since we did not have insurance they suggested we contact Samsung. We contacted Samsung and were told it would still be under warranty and we should send it to them. We sent it to them and within 10 days were told we would have to pay approximately $500 to have it repaired due to water damage. I requested it be returned since at that time since we owed around $300 on it. Desperate, I took it to a local repair shop and was told that it did not have any evidence of water damage but they could not get it to hold a charge either. I still owe around $300 on it and am frustrated that I have a phone that doesn't work and no one is willing to at least meet us half way. I could understand if it were damaged but this phone is practically in pristine condition. I would appreciate it if you could help us. Thank you.

I recently purchased a new Galaxy Edge 7 from Verizon in Bolingbrook, IL. The Verizon dealer told me a free VR was available from Samsung with this purchase. When I called them they said the promotion ended yesterday. Verizon did not indicate any time limit and Samsung said it was a Black Friday promotion. Since the phone was purchased on Black Friday, one would assume you could claim the free VR. I believe Samsung tells all callers the promotion ended the day before you call. Lousy customer service.

Late in April, I believe, I bought a Samsung Galaxy Edge phone with a 48" TV that was supposed to come with the purchase. Due to my husband passing away, and Social Security pulling his Social Security from me, I have asked for extensions on the payment of my telephone bill. I even talked to a supervisor and was advised that paying with an extension of my bill would not endanger my receiving the TV. Last month, after many telephone calls to ATT and Samsung, I got an e-mail saying I would not get the TV.

I have been a customer of AT&T for over forty years, and I have found that this company, who used to be an excellent company, not only for service but customer relations, have gone down the drain and is a nightmare, one which, I believe, should not continue to be in business since your representatives did not give me full information with the purchase of the Samsung phone.

If Fios ever comes into my area, I will move my internet from AT&T, and I will close out all U-verse service. I, in all my years with ATT, before Pacific Bell, and after - until U-Verse came into the picture, was a fantastic company, but now it should be in the garbage can. Service is bad. When I had land line, I had phone, internet, and fax. When some bad customer service rep talked me into U-Verse, nothing was said that fax service would be extra. Shortly after getting U-Verse, my husband fell and after getting him through surgery and therapy, about a year, and him losing his job because of his extended time off (and I believe, his age), I discover I had been paying $15,00 a month for fax, which I only used at tax time to send papers to my CPA and maybe once or twice in addition to that.

Upon discovery of this charge, I said put me back on land land fax, and I was told it would be $25.00 month. I told the person you could take it and know what you could do with it. This is truly a down slide from an excellent company to one that does not deserve to be in business anymore, due to its hiding information and bad practices. I want the CEO to know about this as well, as as expected, you can't even get in touch with him/her. This is truly an invasion in the normal practice of business, where the company CEO cannot be contacted.

I have had all my cell phones with Verizon, and ultimately I will see that they get all my phone serve. Customer service there equals what AT&T used to be. It's a disgrace that an excellent service and product company has degraded to the point that they shouldn't be in business. Everyone I have mentioned my unhappiness with that has AT&T has informed me they hate AT&T.

On July 20th my wife called to report the LCD on her Samsung Galaxy S6 had stopped working. She was advised to send it in, which she did. I'm going to save all the details in between, but suffice it to say we were originally told that we were going to be charged for the repair, after a BBB and much frustrating conversation, Samsung agreed to waive the fee. Instead of repairing the phone, it was returned unprepared, according to Samsung, by "customer request", we made no such request.

After numerous additional phone calls with support, the phone was recalled to Samsung for repair. I then spoke with Roosevelt and Kristen in the RMA Center (both managers) who assured me that the phone would be immediately repaired and returned. On 8/5 I was told I would have it 8/8, on 8/8 I was told I would have it 8/9, on 8/9 I was told I would have it 8/10, on 8/10 I was told I would have it 8/11. It finally arrived 8/12. On 8/12 (23 days after the original shipment) I opened the box to find a repaired phone without the SIM Card Tray, meaning I am unable to use the phone. An additional hour on the phone yields the answer that it will be 7-9 days for me to receive a SIM card tray.

Each and every step of the way I have been given inaccurate information by Samsung reps, told things that were just plain untrue and then even after escalation and "everything being taken care of" I was returned a phone that can't be used. If this weren't so awful, it would just be comical. How is it possible that this is the customer experience for a company that is providing a premium brand and where we paid nearly $700 for the phone?

I am a disillusioned victim of the hype created by your marketing department for selling me your premium class phone Samsung Galaxy Edge. I am shocked to learn that an investment of Rs.50,000/- plus in a mobile manufactured by the world leader Samsung is a no guaranty of its performance. The phone developed various faults immediately after its purchase on: 19th May, 2016 (bill attached).

Heating problem + Battery auto discharge (attached with this mail). Touch stopped working (attached with this mail). The service center which was to solve my problem took days to repair thereby creating new problems for me as I had to manage those days without the so called excellent business phone. Even now the defects have not been rectified and I am told that there is also a problem with the hardware. This I am sorry to say is more of harassment or than an after sale service. Anyways, I am convinced of my suspicion that I have been sold a faulty piece by the Samsung dealer to begin with.

Why should I give a defective piece for repair? Why can’t it be replaced immediately? And why does a brand like Samsung has a warranty for the set change only when it is within the 7 days limit? For a refurnished phone the cost is less than half the market price. Why should I accept it for 50,000/- price? This can’t possibly be the marketing strategy of Samsung which has climbed to No.1 spot with the patronage of premium customers like me.

Please give immediate instructions to the nearest dealer to replace my defective set with a brand new at the earliest. Else, I am will be left with no choice but to take up my appeal to the consumer court. I have attached the invoice as well as the service center registered complains with the mail. Looking forward to the right Samsung approach which Samsung claims to stand for.

i just bought a Samsung galaxy note 5 on Nov 2016 and this is the first time I bought a phone which is this expensive. I was very upset with the screen as it is appear with ink spilt on the screen and it spread day by day. I went to the service central to fix this problem and they say I need to pay RM700+ in order to get it fix. This phone is still under contract. Why should I pay if there is a plan which is not expired.what is the use of it if I still need to pay during the warranty period.

I went in on Xmas to up grade are 3 phones. I got 2 special samsung galaxy and note 5 I told them I wanted all 64 gb. On the s6 one black and one white well we get home I go find out that they are 32 had to take time and go back on Xmas eve to find out that they didn't have a white one they only had a black and gold well my daughter that has seizure didn't want the gold the guy said he would find her one she was okay with that to replace the gold one. Well it is now been a month I have not heard from him when I have gone in the store they are still working on it. My daughter is not happy.

Now the second they talked me into stopping my insurance with Verizon and taking Geeks insurance I did I asked them when would they be taking it out cause I live on a budget they said they couldn't tell me on the first one but they would send me a email letting me know first well guess what they didn't I checked my account today I needed to get medicine and they have taken it out without a email, when I called the lady at geeks said they don't email and that it would be taken out on the 24th in the billing date I asked her why couldn't they tell me that she didn't know. This has caused a BIG problem. I have always been happy with best buy until now. Very not HAPPY being lied to.