Samsung Complaints Continued... (Page 2)

I purchased a flex 4 door model RF23J9011SG/AA SS# 07ZB43BK100585F IN MAY OF 2018 I PAID 2800.00 FOR THIS WHICH WAS MORE THAN REGULAR SIZE.I HAVE HAD NOTHING BUT PROBLEMS WITH THE ICE MAKER ITS SLOW THEN FREEZES UP CANT PRDUCE THE AMOUNT OF ICE NEEDED . IM 63 YEARS OLD I CANT AFFORD TO BUY NEW APPLIANCES . THIS SHOULD NOT HAVE ANY PROBLEMS I AM NOT HAPPY AT ALL WITH THIS PRODUCT I THINK YOU SHOULD COME GET IT AND TRADE ME FOR A REG. SIZE FRIDGE

Samsung French Door refrigerator, Model RF260BEAESR/AA. Freezer door handle broke off on the right side due to flimsy plastic part. See attached pictures. Part # is DA67-03331. No parts company carried the part. Researched this part and found out (confirmed by chat talk with Samsung support) that you need to purchase the entire freezer door. Very poor design using plastic. Found that many others experienced the same problem with this part on the right side of freezer door handle. Very poor customer support expecting customers who spent over $1000 for refrigerator to spend several hundred additional dollars due to poor design and cheap materials. Will not buy a replacement door that may fail again and will not buy Samsung again.

I am very UNHAPPY with my new S10+ phone. I am a Sprint customer and have 5 phones on my account. We have 3 I-Phones, 1 Samsung S8 and my S10+. The data works on everyone's but mine. I cannot connect to the Internet most of the time. I get an error message that "I am Offline". My message are sending slowly or not at all.

I paid almost $1000 for this phone (computer) and that was only about two months ago. I have contact Assurion and they are sending me a "like new" or "new phone" (no guarantee that it will be new). I am ready to go back to the I-Phone because it appears that Samsung has not fixed the glitches on this phone.

Is there any way that Samsung will replace this phone for me with a comparable phone of the same quality and value. I have been a loyal customer for years with many of your phones since the Samsung Note 3. I believe you need to recall this phone and send out new ones that do NOT have this problems. As I can see there are MANY people complaining with the same issues.

Jeanne Harris
622 Dale Avenue
Clarksburg, WV 26301
304-669-9191

I bought Samsung A70 mobile on 5/5/2019, on 10/5/2019 I started using it, on 31/5/2019 the software stopped working (a black screen with only codes on it appeared), I went directly to Samsung Customer Service center, They reset the software and told me that all my data will erased because the software was down, and no one told me the reason, they told me use it 2 days and if this happened again we can take the mobile and exchange it.
Okay, I used the mobile 3 days and today 5/6/2019 the mobile stopped working again, but unfortunately all the customer service In my country are on vacation (Eid vacation) for another 3 days so they will open on 7/6/2019 and the last date for exchanging the mobile is 5/6/2019 (one month from the date I bought it).
Well if am facing a problem with my mobile during the vacation how should I react and where to go ?! this is so disappointing from a reputable company like samsung

Dear sir/madam
I am using samsung A6plus i encrypted my sd card,minumum 1 year ago,i want to change my mobile so i descrypted my sd card in A6plus.it shows all document ones after i insert to my S8plus new mobile that time again message came to descrypt your sd card than i give my password it says please use your mobile where you descrypted,so again i use A6plus for this process so again same message came in A6plus also that *please use your mobile where you encrypted* i lost my all document please give me solution to recover my document

Dated: 24th May 2019
Chief Executive Officer/Country Manager Pakistan
SAMSUNG
SAMSUNG Service Centre at A-114 Block 5, Gulshane-Iqbal,
Karachi/Pakistan

COMPLAINT AGAINST SAMSUNG SMART SERVICE CENTRE, PAKISTAN

SUB: VERY BAD SAMSUNG CUSTOMER CARE SERVICE EXPERIENCE

REF. Samsung Fridge Model: 8RSA1STMG/XSG
S. # 46VU4aADK200031P

Dear Sirs,

1. Regarding fault in Samsung Fridge the following calls were made to the SAMSUNG Samart Customer Centre at A-114 Block 5, Gulshane-Iqbal, Karachi/Pakistan, which is self-evident about the services provided to customers:

Date called Time called Tel no. called Remarks
2019.05.03 12.11pm 92-080072678 Called by customer
2019.05.09 4.41pm 92-080072678 Called by customer
2019.05.09 After noon Mr. Shabbir, Technician visited and put a visual look at fried without having testing meter/instruments, took mobile photos and went away and charged Rs. 800/- vide receipt no. 1137 and no further contact/action by Samsung
2019.05.12 2.10pm 92-080072678 Incoming call from Customer Centre, estimate will follow
2019.05.13 10.49 am 92-21-34833371 Called by customer
2019.05.13 2.56 pm 92-21-34833372 Called by customer
2019.05.14 12.15 pm
Till 1.pm Customer personally visited the Samart Samsung Centre and discussed the issue and desired to meet the Manager/Asstt Manger, but the staff told they are absent/on leave. No one was available but a single man there.
2019.05.15 11.34am
11.32 am 92-21-34833372 Called by customer
2019.05.22 No action till this date when an email was sent to customer with an estimate. What the SAMSUNG staff was doing from 3rd to 22 May 2019??????

2. From the above table/statement, it will be clearly observed that the original complaint was lodged with the SAMSUNG Customer Care Centre on 03rd May, 2019 and the fridge is till un-factional.

3. The Centre responded on 9th May, 2019 after 06 days, and Mr. Shabbir, Technician visited on same day afternoon. Having a visual look at the Fridge without checking and also not accompanied any testing meter/equipment.

4. The technician told the customer that he will report to the Service Centre for further action but no body from Samsung turned up and contacted the customer till 14th May. 2019, when the customer himself visited the Repair Centre and again explained his problem and desired to see the Incharge/manager/Asstt. Manger.

5. The following is the response of Customer Care Staff:

1 The Manager is not available as he is on leave. Not available/absent
2 When Requested for Asstt. Manager, he was also absent and not available Not available/absent
3 Any other Admn. staff in line, but no one was available for discussions on the complaint. Not available/absent
4 However, The staff at smart centre including Guard simultaneously replied as above, whereas the duty GUARD is at gate and not to deal with customers and give answers to technical questions. What is fun of smart centre????? The Guard was not supposed to reply to customer about technical questions
5 Before visiting the
SAMSUNG Service Centre at A-114 Block 5, Gulshane-Iqbal, Karachi/Pakistan
Telephone no. 021-34833371-23, 0300-0507040 given at the bottom of Visit fee charging slip, No body attended calls in spite of many attempts on 14th May 2019
6 The complaint remained un-attended till date and the fridge also remained shut down/not working What action was taken by Customer Care centre till date????
7 On repeated requests Mr Sarfraz Khan was called from any room and the matter was discussed with him, but after listening he want back inside and did not come out again No satisfactory reply???
8 Visiting card of Mr. Asif Hussain was taken from the counter and also discussed with him on phone the problems. But he could not given any satisfactory reply. No satisfactory reply from him and no further action till date????

6. My complaint is of 3rd May, 2019, the technician visited on 9th May 2019, the customer visited the SAMSUNG smart Service Centre on 14th May, 2019 and further action was taken by the Service Centre till date and the SAMSUNG officials remained silent.

7. Now on 22nd May 2019, I receive an email from Mr. Junaid Raza, CRS Karachi followed by a telephone call after so many days with cc: to so many persons by him, whereas they were not available at centre on the visit of customer on 14th May 2019, and now from where they all came out and for what purpose???? Kindly explain it??? Or so many persons are dealing with my complaint and where were before?????

8. The Samsung Customer Centre sent a QUOTATION without any proper letter-head, showing a charge of Rs. 7,000/-. (details: Freezer Fan Motor Rs. 2,600/- and Labour repair charges. Rs. 2,400/-) Visit charges Rs. 800/- extra. (Refund it) what a wonderful fraud is this by the SAMSUNG people?????

9. In this connection, the SAMSUNG customer Service and its management must reply the following questions:

1 What action was taken by the SAMSUNG customer centre from 3rd May, 2019 till this email of 22nd May, 2019
2 Customer fridge remained closed during this period and till date and so on further. Our food staffs are being spoiled/destroyed during this very hot season. Who is responsible for this dereliction and joking with customers??????
3 We claim from SAMSUNG for loss/spoilage of our food stuffs for not repairing the fridge for such a very long period as we have to use the neighbourer’s fridge.
4 From 3rd May 2019 till 22nd May, 2019 the date of email, all staff remained absent from duty/or on leave and why they did not respond earlier, as they now marked cc of this email to so many persons and for what purpose, kindly explain, and did not care to contact and repair the fridge?????
5 Is this not a clear blacking mailing the customer by the SAMSUNG staff for putting in trouble and loss including mental torture???? Who is responsible for all this situation???? Should the management would like to fire such type of responsible staff?????

10. What action has been taken to get the fridge repaired from 3rd May 2019 till date and further time/Dates and putting the customer in trouble in very hot season to remain without active fridge??????

11. Some documents attached for your information and advice.

Yours faithfully

Talat Masood Sipra
Mobile: 92-312-8932058
Email: sipra.masood@gmail.com
Affected customer of SAMSUNG

PS:
I am always available for further discussions on this issues with the SAMSUNG responsible person only, who could reply to above questions. Since I visited the SAMSUNG Service Centre on 14th May 2019 but no responsible persona was available and all were absent/on leave except counter person.

SUMMRY
TO CEO, COMPLAINT AGAINST SAMSUNG SMART CENTER,

FRIDGE MODEL RSA1STMG1/XSG SERIAL NO. 6VU4ADK200031P

The complaint lodged on 3rd May 2019 followed by many tel calls, the technician came on 9th May 2019 without any testing equipment/meter. looked on fridge took photo outside charged fee and went away and did not turn up. on 14th My 2019 the customer visited the SAMSUNG Smart center, repeated complaint and desired to meeting responsible Manager/Asstt Manager, but staff told that both are on leave and also no other responsible staff was available at Smart Center. thereafter no body came and attended the complaint. all our food stuff spoiled in very hot season.

today is 25th May 2019 and since 3rd May 2019 my fridge remained unattended/unrepaired.Kindly give me your emails to send you full details

Yours faithfully

Talat Masood Sipra
Mobile: 92-312-8932058
Email: sipra.masood@gmail.com
Affected customer of SAMSUNG

I am having no luck getting help from Technical Support and Case Management, regarding my cell phone.

Is there an e-mail that I can send a complaint to?

Thank you. Elizabeth

Samsung Model RF23M8070SR/AA purchased on 04/29/2017. Since the purchased, four work orders have been executed to repair the refrigerator ice maker unit. Work Claim numbers as follows
1. 516617 - Replace auger
2. 511001 - Ice maker not working - replaced ice maker and auger tube
3. 469747 - Ice maker freezing over
4. 516617 - When doors close unit makes loud noise

All work was performed by a representative of Lakes Electronics, INC 2101 W Atlantic Blvd Pompano Beach FL 33069

As of 5/1/2019, the ice maker has quit working and is frozen over so that the ice bucket cannot be remove. This unit is absolutely the worst refrigerator I've owned. I will never purchase another Samsung item !!

Actually my samsung s10 earphones is not work properly i want to exchange my earphones can i exchange because my phone have in warranty and i know accessory have also 6 month warranty

I purchased a phone when I was in Moldova. I had the phone for 1 week and it does not work. I need to know where to send it to get repaired or replaced. I am now back in the USA and I can not get any help from the Customer Service Dept. They direct me to websites that I can not read. They provided a phone number but the people do not speak English. I have all documentation of the purchase and just want the phone fixed or replaced. I will not be back in Moldova until my next holiday. What do I do or where can I send this phone? I can not believe that a Company that is as large as yours can not rectify my issue. I have always purchased your products but at the moment I am frustrated. Please let me know what I can do.

Thank you,

Timothy Mathews
478-207-4637

I have a Samsung galaxy S4 and it get so hot that I have to take my battery out and let it cool down. This happening 4 to 5 times a day. I am afraid it will catch on fire or explode.. Not sure what to do

My fridge does not cool . My daughter contacted Service Centers in Egypt . One of the service centers displayed on Internet was fake and got money without repair . The second one was from the service center but took fees without examining the fridge and did not provide any services . Notice that I moved my fridge from Saudi Arabia to Egypt . My family is in bad need for this fridge . Kindly help us to get this fridge repaired . I think it needs no more than (Freon). You can contact me on +966503663183 or my daughter (Duaa) on 00201223248808.

during week of april 8 thru 12 I was trying to take advantage of you special discount pricing for you galaxy s10+ I added everything to my cart got my quote which consisted of 200 for my trade in plus a bonus 100 bringing my total down to 29 dollars and change a month for the phone with financing thru my sell phone carrier Verizon. I got to the point where I could proceed and then your website quite working. when I tried to finish i would get all kinds of error messages like "I don't have access to Samsung checkout" or "my session has expired" or "something went wrong" for a week i finally called to speak to someone and she said I needed a screenshot I told her there wasn't one because your website kept emptying my cart but i did have the chats emailed to me and then I was told that did not matter they needed a screenshot. this is a billion dollar corp what kind of company does not honor its own specials because the website is not working I shouldn't be penalized for something I had not to do with. I love samsung products but this is a little disheartening.

my experience would rate a minus 5 at least. had an older top load washing, unbalanced. 1st repair came out was nice and told us if the unbalance continued they would come back to exchange a part. he was through direct tv. 2nd call repairman came out 530p.m. friday, said nothing was wrong. washer warranty had been extorted in the first call. happened again, called in repairman was to come, didn't show up, I called and was told we were getting a different machine, then someone called and told us we were getting a refund. I had sent pics, was told they got the acceptance letter but no pics. today was the last straw, what happened to the warranty? was told file was suspended due to no pics, sent again, was put on hold several times when i asked to speak with a supervisor, never got through. looked up complaint number got the customer service section who would not put me through until i told her what i was calling about. told her i wanted to grump to someone, no-one was available, i grumped at her, she was offended so i told her i was offended also, she thanked me for calling and wished me a good day. needless to say this will be my last samsung product. thank u for your time. dorothy, donalds wife

My phone alert pop up notification for updated verson. Thinking it's the best thing for my phone, I soon realize I was wrong. My phone's characteristics are very undesirable and disappointing & now I hate to use at my phone. I dont think I'll buy the new S10 or an android until you guys figure it out.

Left in the dark not knowing what I was changing about my personal device just to update my system on Samsung's terms.
I should have a choice, be able to see what my phone will look like before continuing with the update.
If I wanted an iPhone I would have bought an iPhone, I go with Samsung for a good reason but now you created a wannabe Apple system.
MAKE SAMSUNG SAMSUNG AGAIN

It looks like it came as a phone for dummies & the person who designed it had no artist skills.

Purchased a QLED TV - first order. Called my cousin who works for Samsung and added me to friends and family. Ordered second replacement tv and Samsung told me to cancel first one. I did. The second tv was supposed to arrive with discount. However, they never discounted, about 800 dollars. Anyway, they told me it was my fault I cancelled wrong tv when Samsung rep told me to call delivery company and refuse the first tv. I had to argue with customer service and supervisor and they kept blaming me. They opened a ticket to corporate and told me someone will call in 48 hours. No one did and they closed out ticket without any updates.

This company is pathetic and trying to blame customer. If more info is needed, please contact me.

Purchased Samsung Note 9 and Premium Care.

In early February I filed a claim for mechanical breakdown because the phone wasn't working.

Replacement phone was damaged so it was sent back and a new phone was supposed to be sent to me.

After 1.5 months, no new phone had been sent. Claim was closed and I had to file a new claim.

New claim was filed and deductible paid. After they took more of my money, they tell me the note 9 is out of stock and there is no expected date that I would be receiving a replacement phone.

2 months later I am still without the phone I paid $1000 for plus 11.99 a month for premium care, plus $100 deductible for the claim.

Samsung says they aren't responsible for premium care. Premium care says it's not their problem and they do not have the ability to refund.

On 3/29/19 I attempted to upgrade my S9 to an S10 using my Shop Samsung App . My offer was $550 when you upgrade an S9 to the S10.I tried to place the order and it changed to $300. Even though my offer on the app said $550. I tried again and came up with the same result. I got frustrated with the app and shut it down. I tried again on Saturday 3/30/19 with the same results. I tried again on Sunday and the app froze on me so I gave up on the app. Today (4/1/19) I initiated a chat and was told that the promotion expired yesterday even though it was and IS still showing as an offer on my app. I was told to uninstall and reinstall the app and I would see that the promotion was not available any longer. I did what they asked and found the promotion to still be on my app. At that point I took screen shots of promo to show it was still there. I placed a call to support at 5:10 p.m. to get clarification as to how Samsung can advertise this as an active promotion on my app but not honor it. I was told that it was a glitch on their app, but they refused to honor the promotion. I requested a supervisor and was transferred to Favio (id#68181) who identified himself as the floor supervisor. I once again explained the situation (by this time I have been on the phone for 1 hour 50 mins) and was told that I was seeing an outdated promotion because my app was not up to date. When I assured him that it was, but were getting no where, he sent me to tech support to "update my app". I asked Favio what I was to do when tech supported verified my app was up to date and he told me to call back. This ticket number was 1803870. I already told him several times that my app was up to date. Tech support verified that my app was up to date after I authorized them to remote in to my phone that my app was up to date and on auto updates. They also saw the $550 Trade up and Save Promotion on my app. I asked tech support to indicate this in their ticket (2208961581). I then requested to be transferred back to sales as I was going to follow up with Favio. I was transferred to Promotions where I was made to explain the situation all over again only to find out that they could not help and I needed Sales.. I was transferred to Sales where I asked to speak with Favio. Another person made me go through the entire issue again and told me that they wouldn't honor this because it is not available any longer even though it still shows on my app. I was put on hold a few times while he consulted with someone. He then came back the last time and told me to place my order on line and call back for a price match. He said that it was not guaranteed, but I should try it. After tonight, if this match is denied, I will definitely be going to Apple for all my future mobile needs.

I must say that after 4 hours 15 minutes dealing with this issue I have never been so disappointed with any company as I feel tonight.

The ice maker its not working since the first time since 08/07/16 Geek Squad had to send a technician every tree 3 months my question is wat we are going to do after the guaranty protection plan expires they have come to fix this about 8 times.

Today I go to Greece Service at Athens Kallithea city at Sofokleous street and ask them to ensure me that if I give my Samsung gear s3 for change the battery they protect it and not scratch it.

The answer is that they throw me out and tell me to change it myself.

The employ of this service is very rude and not take anything to help me out with my warries about – please do something because this is the image of your cooperation – this rude woman that throw out anyone that have any concern about the quality of the service, and not take anything to help me get the trust that I need, and throw me out – is a very bad and unfriendly part of your company.

I am fan of Samsung products, get always the latest, have pay the gear s3 about 400 euro when they get out, and a rude woman is not even take some minute to ensure me that I get the watch done with out any marks, is make me so sad about the Samsung in general

I have file complains also in Greece, and everywhere I can because I believe in Samsung and I want to continue buy products and feel safe that a bad person is not represent the company its self.

Thank you in advanced

Charalampos Mavridis

My next phone will be a phone other than a Samsung phone. I am getting too may ads and it gets pretty tiring.

GALAXY NOTE 8 INTERNAL SPEAKER DOESNT WORK WELL

On March 2, 2019 I ordered two fast charge chargers from the Samsung website for a total of $32.76. On March 8, 2019 I reviewed my bank statement and noticed that I was charged $16.38 four times for my order; one charge is/was pending. I emailed Samsung's customer support and received the automated response that said my order inquiry was received but I still have not heard back from anyone. I tried the online chat and waited and waited and waited no response there. It's been a week since I emailed customer support and this is the fourth day trying the chat. Today, March 13, 2019, I finally got to talk to a representative. She was clueless. She kept saying that I had no order. I insisted. After being on hold for 20 minutes in total she comes back to tell me she only saw one payment of 32.76 and she didn't see it broken down. When I told her the withdrawal code then she suddenly figures it out but I want a manager now. I've ordered chargers many times before and never had my total broken up into individual withdrawals. I asked to speak to a manager and she transferred me to the rudest supervisor. He over talked me, kept insisting I was reading my account wrong. Mind you, I had just finished my call to the bank and was looking at my account online while on the phone at the time. After a heated exchange of the supervisor talking over me as I was speaking, I told him I was filing a fraudulent claim against the extra payments and a complaint against the company. I have never ever had my order total withdrawn from my account in incriments nor have I ever had a holding fee for an order. As of now, I'm waiting for the pending charge to come through to issue the fraudulent claim. I will never purchase another Samsung phone or appliance. I'm a customer support manager and based off my 10 years of professional experience this was by far a very incorrect protocol and a poorly handled situation.

Samsung customer service people are lying. And basically stole my money.
I bought a phone and traded in my old one. Sent it and waited. For a long time it said that it was not received until I got email saying it does not qualify and for the trade-in and I will be charged in 4 days (cc# provided in email) the difference. Four months go by and I get collections agency bill for higher amount to pay. My card was never charged (even called bank to find out if they tried - no). So they never charged my card, are lying about it that they tried 3 times and have not send me any kind of email or bill for me to pay.... that was my first call to customer service. .. now they are saying that they have not even received my phone and that email they never sent (I have it saved in my inbox). So I was told to pay the amount that is 25% more than I actually owed ( because they did not charge it to begin with). Never ever will I buy anything samsung again in my life! Absolutely horrible experience. When I asked if I can go and resolve it with actual person and show the email - NO. Samsung company .. lying and stealing!

My refrigerator, model RF263BEAESG continues to ice up around fan causing noise until the ice stops the fan completely. Then it will not cool inside and our food will spoil. I have had the repairmen here 6 or 7 times already and they cannot fix it. Very expensive. If Samsung has any self respect at all, they will replace this unit at no further cost to me. No more excuses you are fully aware of this problem as evidenced by your consumer reviews. Thank you.....

I've contacted Samsung Healthcare several times from Mega Power Company email address about purchasing request (The ultrasound system WS80a with Elite) directly from them and request a phone number for easier contacting...
that was 3 weeks ago and didn't get a reply since then

Service Ticket Number 4149436723
I am still waiting for my claim check for a bran new dishwasher floor damage.
I currently have Samsung items: 2 tvs, 1 lap computer, bran new dishwasher, refrig, stove, microwave, robotic vacuum, and a PHONE.
I submitted all pertaining information regarding my damaged floor due to a water leak in the connection between the dishwasher and water line.
1. My first in counter your associate could not speak English, she got the spelling of my name wrong. I gave her all the information regarding the serial number, etc. She did not document the information. Working with other associates I had to give the information 3 time before it was recorded.
2. YOUR personal told me they mailed the check. I was waiting for it for over a week and there was NOTHING. I found out Friday 02/22/2019 YOUR company sent it to a wrong address!!!!!!!!!!!!. Now I was told today that I have to wait for a month before I receive my check for the DAMAGED floor. I have been calling continually to get this resolved. I was not the incompetent one. I want this resolved ASAP. I swear I will not buy another item with your name on it if this is not addressed to my satisfaction. I will go to LG.
My phone # is 303-947-6693

Washer is defective. 2 techs came out to look at it and said their is nothing wrong with the unit. The washer is leveled. During a spin cycle the drum beats against the washer door. It wasn't doing that when I first purchased the unit at all. It was completely silent and now during a spin cycle the drum slams against the door. This is my second Samsung washer. My last one was doing the same before it broke due to the barrings wearing causing the spider bracket to wear and break costing over $500 for repairs. That's why I brought a new washer. This is unfair for a new unit. This isn't normal for a brand new washer and before I know my warranty is gonna be over and my washer is gonna be broken. Other people had the same issue as me and received a warranty replacement. I just want a warranty replacement for a defective product. My washer is still under warranty. I feel that I'm being discriminated against and treated unfairly at this point.

From the reviews it looks like I'm not the only one who received a HORRIBLE product and service to go with it. I PROMISE i will never buy a Samsung product again from the phones that I have to CRAPPY washer that I called to get fix that no one will fix because even Samsung says their product is so poor they will not honor it. I have no idea how your company has made it this far we had a washer and dryer that BOTH had problems since day one. Neither are more then 5 years old and not to honor your product what CRAPPY Customer service! Dorothy

Purchase a Samsung washing machine(top loader) 5 1/2 years ago. Recently, machine does not complete a cycle and spin out. Will not do a complete load of towels or sheets. My wife spends a half hour trying to reset machine. For the money we paid for this machine it is a piece of junk. Samsung very poor manufacturer of washing machines and dryers. Do not buy their products you are wasting your money.

I bought a 65inch Samsung TV and this was what happened to me.

I contacted Samsung on January 22nd 2018 because my TV had a cloudy white object on my TV scene.
on Jan 24, 2018 at 3:07 PM They sent me a ticket # 4146664022 and listed it as under warranty and service tech on Jan 24, 2018 at 3:07 PM was coming out. They came out and looked at the TV and told me that this could not be fixed. Instead Samsung request that they replace the screen. They came out 3 times and each screen was worst. The last time the tech stated that Samsung will be contacting me because they was going to replace the TV. I waited for a call and no one called me.

I contacted Samsung on 03/03/2018 through chat transcript ID 4297994121 and was told that " TV exchange is approved, and the ticket is in open status and someone will be calling me. Once again I did not hear anything.

I contacted them again on 05/10/2018 and was told that my ticket has been escalated to the higher team. They provided me with another number and I called them and they said that someone will be calling me again.. I told them how I am very disappoint that this has been going on for months. They stated that they will make sure that someone call me.

I did not hear from the company until On Sep 21, 2018 from Matilde Samsung Case Manager and they requested that I send in my receipts. I did that same day and never heard anything back from them.

I contacted them again October 2018 and was told that they canceled my ticket without a replacement. I was so upset because they never called me or assisted with a replacement. How do you close a file and not assist the customer. The agent said that he will open another ticket and have them call me. I said I heard this all before. he stated that they will call from higher up. Once again I fell for the bull crap.

I call them back on January 2019. Almost a year to the day that I called in for service. They told me that they canceled the ticket again stating that they tried to assist me with service within a 30day period and that I was out of town and they closed it. I told them that I am not requesting service but where was my replacement. They said that they was going to open another ticket and get someone out to assist me. Well, I got another ticket # 4149333090 for service that the canceled right after. On the ticket is stated that this equipment was out of warranty and to call them. I called them and the lady stated that if I wanted service that I will have to pay due to this TV is out of warranty. At this point I am beyond upset but pissed off because they have no clue what they are doing. I hung up the phone. I call the Samsung department again but this time I opt for a text. I explained to the lady of what happen and she stated once again that she will get me over to the executive people and they will handle this. I told them that I need a replacement and they have the worst customer service every and that i am now being forced to take this matter to my lawyer and use other channels to get the word out on had bad they are treating their customers. The agent did not text me back or say goodbye. Just never responded back. Sad. A whole year has past by and I have been without this TV for a whole year.

I then sent an email to the president of Samsung in English and Korean stating that I want this matter resolved and I want compensation for half of the year that was wasted due to they never assisted me on a warranty issue. Someone name Lataisha Wells| Office of the President Samsung Electronics America, Inc. contacted me and stated that they can offer is a depreciated refund or an exchange and a $100 gift card that I have to spend at Samsung. I was insulted. I am a loyal customer and requested service under a warranty TV and had to suffer for a whole year to note get anything and this is all that they have to offer me. I am disgusted that a billion dollar company will treat their customers like this. I am going to seek all the advise that I can get and blast them on every site that I can and seek legal advise on this matter. It is not like they are paying for my replacement out of their pockets. This TV was under warranty. All I ask for was to get this TV replaced at they stated that they would do. This is the worst service ever. I look around my home and most of the things I own is Samsung. Terrible service. I will not stop until I get better service.

we bought a complete suit of appliances they were delivered and uncrated by pennys guys they looked good I installed them used dish washer once worked good then on thanksgiving used second time and got lc code called customer service they told us to pull unit and inspect sensor [not good idea for customer] finally fighting over phone with service they sent tech he found hidden damage [blow out upper inside corner] and said this was unrepairable Samsung and pennys said there was nothing they could do so now what I have to pay for some thing that's unusable this is crappy business practice if you want to contact me 707-580-8210 steve maffei

I am a police detective with the Town of Bethlehem Police Dept located in the Albany New York area. I am currently working on a Identity Theft case and need to get information regarding your fraud dept so I can send a subpoena out requesting information.

we bought samsung washer and dryer front loader merlot from Lowes the day after thanksgiving, With my age and back we also bought the pedstol that they sit on. And now you can"t keep up with the demand on the Pedstol so I was told first time they would be in December 24 or 26 but that didn't happen and then I was told first or second week of January but then they called today January 12 and they can't get them till March now. This shows me I think I made a mistake buying a samsung washer and dryer. I don't think I will every buy a product from you. And I do believe I will go on social media and let other people know about your service to be aware.
Linda Grubbs

I purchased a 49 inch Samsung Curve exactly 6 months ago. I turned television on one morning and it had a white line going down it. I called customer service and they transferred me to technical support. But we couldn't get it to work. They told me they were going to send me a replacement. 4 days later they called and said they were going to send a tech. Technician came out and 20 minutes they called me to the room and said screen was broken inside. I believe they sent someone to break screen so they wouldn't have to replace it, because it was not cracked before. I have several Samsung tv's, microwave, telephones and a sound bar. I am done with Samsung. LG is going to be my brand. Smh.

First the people you call can't speak English . You ask for someone else and they just keep talking. This is the worst experience I have ever had in fifty years .i have a new ref ridge for almost two years and it has not worked right since I bought it. They say it doesn't meet the warranty requirements for replacement. So that's okay. I will never buy another Samsung product and make sure anyone I know doesn't buy one. Samsung is the worst company in America . They suck in products and service.

We brought one of your Refrigerator 3 years ago! As of last week my husband had to purchase a new Refrigerator, your went out. You don’t pay over $2,000, and it go out in 3years. In August we pay $350 to get the Ice maker fix and it lasted 2 months. When we brought this Refrigerator, we gave my daughter our old refrigerator a Kemore to her and it still working, and we had it for 3 years. So what does that tell you Samsung is not making good products any more. People should know what kind of products they are buying!

Yes this is a Complaint!!!

Mary

Zero. In November I bought a new french door samsung refrigerator from Lowes in Daphne, Alabama. It leaked on the floor so we scheduled a repair service thru samsung, Ticket 4149087314. It is at a vacation condo. The tech from Cone Appliance Repair said the leak was from a frosting condenser coil, most likely from too much freon. He declined to fix it as he said samsung had to do it. Odd to me since his shirt and jacket both had the samsung logo. We called Lowes who kicked us over to samsung for a samsung tech. I called and we re scheduled. When I recieved the ticket samsung had again scheduled thru Cone. I called samsung again to let them know. After the mea culpa, samsung said they would schedule thru DISH. I came home to await their call to schedule service. They did call and advised that they, DISH, wouldn't do the work, but that only samsung could. They advised that they would call samsung to let samsung reschedule with the correct tech. Apparently samsung did this, as I got another email with the new tech's name: Cone Appliance Repair. There is a major disconnect here. I have canceled with Cone, as I do not want to travel out of town again for a service call that can not be completed.

Please advise me when I may expect samsung to call me about rescheduling with a qualified tech for a frosting condenser coil drip so that I can avoid another worthless trip for the service.

Coleman Meador, Ticket 4149087314

251=725-3313

I order a TV and SoundBar through samsung.com on 11/23/2018. My order ID is DTCTG509R.
The package was shipped thru AGS. AGS tracking numbers are 4119463 & 4715059.

I got a call from AGS about delivery for my SoundBar which scheduled on 12/7. And told that delivery should be between 10am and 6pm and I will be get a call 30 mins before the delivery. I stayed in my home and waited till 6pm. Didn't get any call. I got a call around 6:45pm and the delivery person told he was 0.5 miles from my home. I was not there at that time and hence it was not delivered. This is the story about SoundBar. I schedule the SoundBar delivery now and waiting.

TV story is very interesting. I keep on tracking with Samsung and AGS team on the status and I am really dono what is happening. No one is response. Samsung is asking to check with AGS and AGS is asking to check with Samaung. You people are playing hide and seek. I already spent many hours talking to Samsung and AGS. Today alone I spent 1hr 30mins with Samsung and 30mins with AGS. AGS is telling now the package is lost. When I tell the AGS update to Samsung the highlight happen. Samsung is asking me, the Customer, to file a lost complain. I don't have words to speak. Do you think a Customer to file a lost complain here? I was in the call for almost 1hr 30mins and the call was dropped from Samsung side. Really dono what to do. I already wasted 4 working days waiting for the delivery. Note that AGS updated in their tracking that they try to reach me on 12/11 for scheduling delivery. As of I know, I check my call history and I didn't get any call from AGS on 12/11. How came they call me for delivery schedule if my package not found at that time?

I like to know when my package is going to deliver and what Samsung is going to compensate for all my days and the energy I spent so far.

I had a pop-up on my Samsung phone. An official message from Samsung. Stating i had the possibility of a gift card, with questions asking me about my satisfaction with samsung.
I immediately started recieving massive amounts of telemarketing calls. I AM PISSED!!!!!!

purchase Samsung gas range at home depot delivered 1/8/18 beauitful stove just recent around oven handle paint chip customer service said not responsable clean once a week w/damp paper towel stainless cleaner once a month NO WAY this should happen same day I bought microwave dishwasher refrigater no complaints clean them same way mister president please call me 570 342 4387 I expect better service from a stove that is 11 months old PLEASE HELP THIS 100% Vietnam veteran looking forward to talking to mister PRESIDENT

Horrible customer service! Purchased a phone in October and battery started acting up, was told by our cell carrier that since it was under warranty we had to deal eith Samsung, called them and all they will do is have you send entire phone in and say ypu might get it back in 10-14 days which is totally unexceptionable since this is the only phone there is no house phone. This is a flip phone and at the least they should send you a new battery and have you send bad one back but wait we then find out they stopped making batteries for this phone in the spring so these phones should not have even have been sold anymore if they dont have the replacement parts. Never will buy this brand again!

Complain Report number Samsung Malaysia. 2221022983. Complained to Samsung on a two years old fridge/freezer unit which stop working (an expensive fridge by my standard). They send an accessor on 13/11/18 and send a technican only on 16/11/18 (Friday).He replaced the compressor (under warranty) and the other parts costing Ringgit Malaysia(RM 557). Completing the job he ask me to wait for 48 hrs to check the test water in the freezer had freezesand to call SAMSUNG if it still does not work. Both the unit didn't work. We called Samsung care centre and the service center called and promise to send a technican immediately. The service centre called to use us to switch off and on the unit a few times. Today 23/11/18 (1 week latter) no technican came and I had to call the Care Centre again. He told me that he will forward my complain to the service centre again. He also ask if he can be of help! I need my fridge/freezer unit to work after paying RM557 and not the service center call and ask to switch off on, off on, off on..

.Not too sure if that's typical of how Korean n Samsung treat their customers or is it a poly to try and get me to pay more for the services!!!!

My Galaxy s7 had a popup come up that stated I needed to install a critical software update for the operating system on my phone, it was released on 10-31-2018. I selected to go ahead and install Big mistake the software update failed and when it did it rendered my working perfect phone to nothing more than an expensive paperweight. I contacted Samsung support they had me take it to 2 different repair centers close to me for further diagnostics and evaluation. Both of which sated that the software update BRICKED my phone and that they have seen about a half a dozen other phones come in for the same problem
Support had me ship them the phone just to tell me because my phone is out of warranty that I am going to have to pay 503 dollars to get it fixed.
According to them it messed up something on the phones motherboard and that the board would have to be replaced and the software would have to be re flashed. Software re flashed yea I can see that, damaged motherboard???? I don't think so my phone was working perfect before that stupid update that trashed it unless the software update damaged something on the board as well.
This is my ticket number ticket 4148807048, yes I know my phone is out of warranty and I just paid it off the first part of October through Verizon. I want either the phone fixed or a like working replacement sent to me of equal value. I didn't pay over 800.00 for a phone just to have Samsung send it an update that damaged it and has made it completely unusable. It was that update that broke it and they need to make it right with me.

My wa400pjhwr washer was rusting on top . It was in very good shape other then that , We are in our late 70s and take good care of things .Samsung agreed to replace the top under warranty . Work #4148571766 . They sent in A1 APPLINCE Oakland Maryland . After abought half hr.went down to see how he was doing , had the top on the floor trying to jerk the soap dish out of it , I ask if he had done a lot of these , said it was the first one and did not know how to get it apart . was looking at internet on phone . went up stairs and after a lot of pounding and noise went back down , He said he was done to sign his phone went to his car and drove off. I went over to look at washer , I could onely open the washer lid part way and it made a very large noise , there was a wire hanging down in washer , there are 6 screw dents in the lid , it will not run and the lid lock keeps snapping . 6 calls to repairman left messages , would not answer , left messages over weeks with 3 answering services (you can not call company ) would not respond . Many calls to Samsung got sorry , and told that they can not do this to you, they have to fix you washer . so after being true to Samsung for many years I had to get another washer , and having low income I had to buy what I could afford . I feel this is your fault , You sent this fly by night outfit . Ona Messenger 432 Homer St. Cumberland Md. 21502 .

RE: ticket # 2200905671
I have spent hours on this S5 phone. Too much to get in to here; however, I used your Smart Switch then
Factory Setting, Data Restore at the advice of Samsung. Various Directories came back empty (ring tones ect)
As I understand it I must take it to a service center on my own.
Not going to happen.

hi 2 weeks ago I got my husbands old Samsung galaxy expree 3 phone . I am frp locked out of phone I talked to someone at Samsung the told me I had to talk to someone from google , google told me I had to talk to att{because its a go phone} att told me I had to speak to Samsung, well I went round and round a few times with this finally Samsung told me I had to get a proof of purchase from att, I unfortunately couldn't get it but I did get a unlock code from att, the imei # is 357073080874569, unlock number is 39086138 I really need help to be able to use this phone, if I had known I was gonna get locked out of phone I wouldn't have factory restored phone

Just bought a new samsung phone. it was defective. AT&T my carrier spent considerable time on the phone with me trying to correct the problem. Finally they decided it was a phone issue, not a carrier issue. Called Samsung customer service. In a few short minutes she dismissed me then ask if there was anything else she could do. I told her she never even tried to do anything in the first place. Her only solution was sed my phone back, wait 6 weeks and maybe get a replacement.
About a month ago our Samsung TV tuner went out. This particular model has no replacement tuners. Throw away technology. Went and bought an LG replacement. Will also buy a new LG phone. Samsung customer service is a joke.

I bought a side by side fridge from Lowe's, both motors went out in less than 4 years, ruined all my food, took a long time to get parts to repair, then one year later the motor went out again! I owned this Samsung fridge for 5 yrs and paid a lot of money for it. Now I had to purchase a new fridge. Your refrigerators are junk in my opinion and I will never purchase your products again and I will pass on this information in reviews and in social media. You need to be held accountable for your inferior appliances.