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Write for Us Samsung Complaints Continued... (Page 9)
633+ reviews added so far. Upset? Call Samsung corporate: 973-601-6000
I have had an on going issue with my Samsung Galaxy S3 since January. I have had it replaced 6 times by my insurance company. I get an error message saying "unfortunately contacts has stopped" after numerous calls and live chats and lots of fiddling with settings I have also had 2calls from the remote service team. They also fiddled with various settings but approximately a week after each session the fault came back. On Friday 17th April 2015 another remote service call was arranged for Saturday morning between 9am and 12pm. No one called, so I went back to the live chat to find out when they would call and was told they weren't going to bother to call me because they can't fix the problem. I am thoroughly disgusted that they thought it was fine to let me wait in all morning for a call that they had no intention of making.
Each time I have had to wait around for over 3 hours for the call so they were well aware of the issue. They also asked me to take a screenshot when the fault appeared and send it to them, which I did. They said they would then be able to investigate the issue which they clearly aren't going to do. I emailed to complain and ask why they had left me waiting but just got a reply saying sorry you are not happy, better luck next time! First they told me it was a software conflict now they are saying the phone is faulty. I'm surprised that all 6 phones I've had are faulty. I've looked it up on the Internet and there are lots of forums reporting the same issue. Perhaps Samsung need to recall all their products if so many people have faulty devices. I am disgusted with the lack of customer service. They clearly do not have any regard for their customers judging by the number of unresolved complaints on this site.
They have asked me to send in my phone for repair but I do not believe they can repair it as I have already had 6 replacement phones so clearly there is an issue with the product as a whole. They told me they can not resolve the issue by remote as it is an intermittent problem so I do not see how they can repair a "faulty" phone when the issue is interimittent as I will have to do a factory reset when I send it back which then clears the problem till the next time. I asked customer service to escalate this matter to a formal complaint and that I would like a reply that specifically deals with my concerns, they just replied saying write to an address they gave me, hence why I have turned to this site. I believe with anything in life it's not about things going wrong it's how you deal with it and what a company is prepared to do to put it right. Clearly the answer from Samsung is absolutely nothing.
I was thinking of upgrading next time to the latest Samsung phone. That definitely won't be happening and I shall be warning all my friends to steer clear of them too. I have an apple iPad and apple are absolutely fantastic when it comes to customer care so perhaps it's time to make the switch to an iPhone too, at least I know they won't just fob me off and try to ignore my genuine concerns. Perhaps Samsung could take a lesson or two from them.
I have bought "Samsung Star Pro GT-S 7262" last year 2014.But, now i have faced problem mobile set are hanged. I also visited to Samsung Customer care center Peshawar. No positive response receive. I am brand loyal customer now i m really disappointed from this company.
I had a technical problem in my smart phone S3, then I called the customer service in Egypt, they told me the available service centers. I went to the store, they told me it will cost 250 EGP, and I agreed. Then I was surprised that I have to leave my phone for at least 72 hours. When I asked about the other store, they told me we don't know, we are different companies. I came back to the service center hotline, I was surprised again he doesn't know in which store the spare part is available, and I should go to each center and ask myself. I can't imagine a very bad customer service from a well known global company like Samsung. Really they don't care at all about their customers in Egypt !!!
I have a Galaxy S3 and recently it has been performing TERRIBLY!!!! I charged it overnight and its battery went from 30% to 7%!!!!!! and then i thought that the charger may have been out of place so i took it and plugged it in for about 6 hours and the battery went from 12% to 36% and the moment i plugged it out to reinsert the charger, the battery further dropped to 34%!!! Last time it would charged VERY FAST in just over and hour it would be full batter even if it was from 0% even when using it while charging but now its TERRIBLE! THIS IS REALLY MAKING ME VERY PISSED! Not just this, the battery life has also not been good, dropping 1% every 2 minutes when im playing a game and dropping 30-40% overnight when i dont charge it!!! PLEASE FIX THIS PROBLEM SAMSUNG. Also, i have tried many things to fix the problem, change cables, system dump, cache partition clearing, changing battery but none of it worked so PLEASE FIX THIS!!!!!!!
My husband purchased a four piece package. The oven, microwave, dishwasher and refrigerator. We moved into our new home and everything looks beautiful. I now have to begin with the bad part of the story. Beginning in the fall the first problem began. We had the technician come and look at the dishwasher the water was showing around the outside of the dishwasher, and the dishes seemed to be wet after the cycle completed. The dishwasher had to be replaced.
Second, the RF28HFEDBSR refrigerator has been given us problems also. The ice maker had to be reset on numerous occasions, and we stopped using the crush ice option. The second visit from Robert Fisher was to replace the motor-auger after coming a second time. The ice-maker continues to be a problem. The ice-maker is so loud, and we both work different shifts, due to our careers. The icemaker can be heard from across the room,and the fan inside is not quiet. We have had the specialist assist on how to calibrate the oven.
Making a ham or even for turkey and dressing takes twice the amount of time that is recommended on the labels. April the 9th my husband was asked if we wanted to replace or repair the oven. Alison from the executive office had us fax over the copy of our receipt to 1- 864- 751- 2882. Allison stated it was still under warranty, and there was no replacement charge. I was called by Lake Electronics to set up a repair time. Kaela from Samsung confirmed we were not getting a new oven. We had to have it repaired first.
Greg the technician replaced the sensor on the oven. Greg and I also read the manual to calibrate the oven again. The technician "Greg" stated in class he was told it takes up to 45 minutes to pre-heat the oven for the best results. I am sorry when I set the oven and it reached the desired temperature ,I expect it to be ready. This is not the way anyone should be treated. I would really like to replace all of the Samsung products please. The second set of appliance that were delivered which I will not discuss the brand. We have not made any repair calls for the second set of kitchen appliances on the same "Best Buy receipt.
Samsung representatives include the following:Nina 8/5/14 #2128845326, Robert Fisher-great technician,Robert 10/22/14, Rose Marie 10/24/14 Reference#2130843642, Nina 10/28/14, Peter 11/29/14 Reference#4127797470;12/8/18,Linda Reference# 25087867,Angel, and Gregg-Technician.
ordered Galaxy A3 6/4/15 for my daughters birthday, next day delivery. According to the tracking was despatched 7/4/15.out for delivery 8/4/15. I did not receive it. Phoned Samsung no help very rude, said it had to be investigated. Contacted UK Mail, same response, they have no record of my phone being delivered, told me call Samsung. Have made to date 22 calls to Samsung, they keep promising to ring back, they never do, called UK Mail 14 times same respond. Sent all information, copies of e-mails, order no. Proof of purchase, a copy of a note put though the door 5 days ago from UK Mail delivery driver, says sorry he didn't deliver to my address. I have spent £200 on a phone I have not received. They won't replace the phone or refund me because they have to investigate . Terrible service, they have had 11 days now to give me a refund, still waiting, they are quick enough to answer the phone if you are buying not interested if you are complaining. Will never buy from Samsung again. Have now contacted Trading Standards and Watch Dog.
Here i am sending a complaint against a Samsung mobile device. Actually this complaint for my friend he purchased samsung 1200 black, imei no 35189806-5808364 dated on 30-06-14.The phone is not working properly they first change mother board after that it shows complaint again but the service executives attitude was very bad, they said that we can't give you service. This phone not working. We want a resolution urgently from Samsung!
I bought a Samsung washer also took out extended warranty. 14 months later the pump went out. The pump has been replaced 3 times the control panels have been replaced 3 times the motor has been replaced. I have over 9 service call receipts. The last technician called Samsung and made an assessment that it was not repairable. Samsung told me they would see about getting a replacement for my washer. I have gone through all the steps they asked me too with not progress. My washer has been out of order since mid Dec.My extended warranty is still good until Oct. I HAVE BEEN PASTED FROM ONE PLACE TO ANOTHER. Please don't let this be the integrity of your company. The tech's all said your products aren't worth buying, don't prove them right.
I have bad screen problems and service with my galaxy3. I sent it in because I had a warranty. It took 23 days to get my phone back. They sent me a damn used phone and my service is aweful. I expected a new phone like I was promised. This phone gets very warm in minutes. I expect what I paid for and the 23 days to get my phone back is unacceptable. It wasn't until the GM from walmart called that they finally overnighted me one. A used one! I would like a new phone. Got that Samsung? A NEW phone not your used, sloppy seconds.
Got a samsung S4 zoom phone about a year .ago. Have not been able to get hardly any service out of it. We have had the phone company checking the line several times . They have rebooted it from the phone company, checked towers and still it is not doing right. We have to go outside and walk around to get any service at all. Messages sometimes come through an hour after it was sent or sometimes not at all. Sometimes call won,t even come through. All other phones here which there are 3 are not having any problems . I'm at my witts end trying to use this phone. Can't afford another one right now but am very very un happy with this one. Just wantd you to know that it is a lemon. I probably won,t be getting another samsung nor will recommend them. Up until now we have used samsung products.
My mobile galaxy duos grand 2 went on restarting mode again and again. i went to service center on 8th April at sharaf DG metro stn. and they said some software issues and they told me depend upon any issues technician will give me a call. From that day till today I haven't got any call and when I went today she said its done and she took sign on invoice when i checked it I found it same....than she turned the issue into battery and she said battery is not original and again she went to other person(staff technician) sitting there and he said motherboard has gone and it will be 550 to 600aed. Issue its not about paying money for my mobile its about trust, they didn't bother to call to customer as they said for technician and on top of other its shows unskilled and untrained way of changing problem other to any other issue. I always trust Samsung but this is highly unprofessional way of dealing.
I purchase a Samsung Refrigerator model pin 2012 and I have been very unhappy with it. The handler on the bottom freezer is constantly coming off. Seems like you could have done something more technically appropriate so this did not occur. Because of this, I am not likely to provide a positive recommendation for anyone to by a Samsung product. Precious to this I have always been happy with the products I have purchased. I am sorry now that I purchased this refrigerator.
Hi my name is shelly coleman i emailing you as im not happy about the way i was treated on the phone.
I called on 25th march 15 bout 4.30pm i was calling regarding my repair on my mobile i sent my phone to yourself as i didn't have any sound when recieving text messages but on the settings it was on loud, then a few days later my screen went blank but i could still recieve incoming calls but i couldnt do anything so i call samsung and they told me to send to you, which i did. But when i open my phone back up their was a letter inside saying that they have tried to call me to tell me that my phone was not covered by the manufacturers warranty and apparently i said i didnt want to pay. well i can asure you that i did not recieve any phone calls. ( apparenty i received a call on the 18th march was left no message and i do shift work which is 6am till 3pm or 12pm till 9pm well i can tell you that i was on earlys that week and i can a sure you that i did not recieve any calls after 3pm on that day) To be honest if you couldnt get hold of me then it would have been nice to put all the infomation in the letter as well. i called your samsung helpline as you may be aware i wasnt happy as my phone wasnt fixed so i spoke to a gentleman who put me through to the repair department and a i spoke to a lady who told me what was wrong with my phone as i had no idea. She said that the LCD screen underneath the screen had a crack in it and it wasnt covered so i asked her how much this would cost me and she told me then she said that she will put me through to samsung again as their company had stopped fixing samsung phones from that week (23/4/15) so i said well thats silly and how,who and where do i get it fixed.
So she put me through to a lady called Shezica who then i had to explain all over again which by this time i was getting slightly anord. she didnt have a clue what i was saying i wanted to know who do i go to know to get my phone fixed all she kept saying was you have to email the repair department which i have now done but i wanted to speak to someone she got slightly rude which i didnt appreciate so i asked if i could speak to her manager she firstly said no so i asked again can i speak to your manager she then put me on hold for about 10mins she then came back and said that all managers were in a meeting so i said get me a supervisor than please. she said their in meeting to i told her im sorry but you will not have everyone in a meeting you will always have a supervisor to hand well you do where i work anyway i found this very disgusting on how i was treated i have never had any problems with samsung before i still havent had any help on getting my phone fixed so to be honest im at a loose end and not happy.
I know my phone is on a 24mth contract and i have had it since sept 14 which makes that 6mths old i was given a quote of £150 to get it fixed but i dont see why i have to pay this as it should be covered in my contract.
I hope you can help me as im not happy and im without a phone.
Also i do think some of your staff need re training on their customer service skills.
Hi I own a Galaxy s5 and to be honest I'm not very happy with it at all, before the software update it used to get very hot and unstable and it still does, I took it in to our local repair centre and they repaired it, but i'm not sure what they did, although it still gets very hot and the battery doesn't last long either. Since the software update the battery life is awful, the camera is poor and very slow, the look of the software since the update is poor. The cover for the charger has dropped off and needs to be taken back to the repair centre. I keep getting adverts pop up which Ive done a little research into online and it seems a common thing since the update. All in all im not at all happy with this phone, Ive had Samsung phones for about 10 years now but I'm thinking of ditching this for another make. I'm really not happy with it. I see the s6 is due for release soon, I hope it is better than the s5
I have a washing machine which is nearly 4 years old. It has made a very load noise when spinning and found that the rear drum is cracked and an arm of the drum shaft is broken....an unusual thing as it is not something that would usually break. I have ordered 3 rear drums from e spares....all arrived cracked. I have ordered another drum from formysamsung....that arrived broken. I have just ordered my 4th drum and am £400 pound out of pocket as I have to pay each time I re order and nothing has been credited back to my account. I have taken time o ff work for 8returns and deliveries. I have no money left in my account ? I have paid out £,s in launders costs. I am going to post this on Facebook as I am so fed up!
I am an Egyptian Doctor living in Cairo Egypt . 1 month ago I got a brand new Samsung a few days after it hit the market. The first Samsung smartphone with a full metal body, the Samsung GALAXY A7 and even though I don’t like spending a lot of money on mobile With an octa core processor it lured me into buying it…. Then as usual the honeymoon was disturbed. A little before one month of buying it. I started hearing noises with the voice of the caller. Next day I could not hear a thing from the earpiece. The loudspeaker is working and the headphones are working. All logical trials done, no response. Then I went to the respectable dealer I bought from. They took the mobile promising to repair it within 2 weeks. Imagine all the data on the phone: contacts, documents, mails. Suspended for two weeks because I paid a lot of money for a mobile that doesn’t work. This is not a complaint as I have been buying Samsung mobiles & LED for a long time. In between us at home we have 2 galaxy s4, 2 duos, 2 LED 42” screens, galaxy tab and some older versions of Samsung mobiles. But for your information this will be my last Samsung I’ll ever buy. Even after my A7 is repaired I’ll dispose of it in any way
I have a Galaxy Active which feature Aqua mode to take pictures. When I attempted to use this mode my phone went blank. Prior to taking the picture I made sure all ports were closed and the back cover was sealed. I took the pic and the phone went blank. What happened? I put the phone in rice over night and still nothing. I contacted Samsung and the phone was sent in for repair. Now a week later I get my phone back with a note stating my phone is beyond repair due to water damage. How can a phone constantly advertised as water resistant or proof, showing off how it can take a pic in water be beyond repair? I call customer service again to get the run around and be told it would be cheaper to buy a new phone than repair it. I don't want to buy a new phone I want the one I have to do what I bought it for. It's not fair I pay money because of all the specs to basically be told 'we don't advertise or promote that feature our affiliates do we explain it in the fine print of our commercials'. But while I'm on hold waiting on the rep to look over things, I hear the same advertising where is that fine print. I don't get why I'm at such a loss for believing in a company that is known for the best and standing by their word only to realize it a lie to make more money. I have Samsung products all around my home, have given them as gifts, and constantly recommend them to alot of people. But not any more. I'm telling the truth. That the products are great for now but its on you if you try the special features. I'm so disappointed and will be having a major yard sale.
I went into the Verizon store where I had purchased a Samsung S4 mini cell phone and a Galaxy watch, the watch would not take a charge, the Verizon store personnel advised me to go to Best Buy and have a Samsung representative check out the phone, as advised I went to Best Buy your representative was also unable to repair my watch. I called Samsung 800 number and was advised that the warranty had expired in February 2015 and that there was nothing I could do. Today is March 6, 2015. The customer service person I spoke to lied when I asked him the date of purchase, he at first said he didn't have the date of purchase, but when I asked him how he knew it was out of warranty if he did not know the date of purchase, he finally admitted that the purchase date was February 13, 2014. Lying customer relations people isn't appropriate for a company as large as Samsung!
My Samsung s5 has top and lower microphone not working and this is the 3rd replacement phone the same model and make for multiple reasons. I have no confidence in a S5 replacement for a phone that has been replaced 3 times within 5 months. So I asked to replace my device with a device that has a less repair issues, the Galaxy Note 4. Tmobile is also aware of complaint!
My tablet stopped working and the way they handled the customer service was atrocious. First, they made you go back and forth between the carrier and their support because you have to have the IMEI but the carrier would not give due to privacy and they would not help without privacy. That is a problem and poor customer service between the 2 there should be a protocol that will assist their customers.
The second thing is they make the customer find a box and go to an internet they may not have to obtain a label then write around the box a number they give, but now you work and have to try to make time to get you tablet to work, granted it could be my fault, but look at what time I wasted if it was not and I am not getting any compensation to boot. The 3rd thing I did not like is the fact that Samsung will not replace your unit and I think this is so unfair since my warranty is up by the end of April.
I purchased a Samsung Galaxy Tab 4 on New Years Day this year. The tablet worked great for the first month and a half. All of a sudden it just started shutting off on it's own and then it would stay off for a couple of days then it would turn back on. So for the last month and a half it's been doing this. I didn't purchase the insurance on it because it was a brand new item so I didn't think I needed to. Today I took the Tablet in to the Best Buy store in Beaumont, Ca where I originally purchased it. I dealt with one of your employees, which I'm also complaining about. I didn't get his name, but he was working there today 4-2-15 at 4:05 pm pacific time. He was very very rude and his level of customer service was intolerable and very unprofessional, as a matter of fact I wouldn't even consider it customer service. I, myself work in customer service and I have for many years so I know how it should be conducted. I explained to him my situation and told him that I haven't really had the chance to come into the store since I work full time and I have 4 kids at home that I need to tend to and he replies with "I have kids too". He said it very sarcastically like that didn't mean anything to him and like that wasn't an excuse for not coming in earlier. I didn't appreciate it at all and I told him he was very rude. I hope this brings on some disciplinary action for this unacceptable behavior of your employee. Back to my earlier subject, I don't feel that my tablet should have to be sent in for repair, I didn't do anything to it for it to not be working. I purchased a brand new one 3 months ago so now I expect a new one in return of this one. I hope we can resolve this matter. Thank you.
I had a microwave that needed service 3 times in my first year of owning. I purchased it brand new. The third failure occured just after the warranty expired. Customer service was very helpful, submitted my complaint, and Samsung replaced my micrwave!
Reference No.2118020082. CIn late January 2015,I purchased a complete set of Samsung Toner Cartridges, for my Printer CLP325W. The Black Cartridge stopped printing after approx 30 pages, The situation has not been resolved yet ,because the people,with whom i have had at least 20 texts & phone calls. keep making every excuse possible,so as to not replace the cartridge,including suggesting that the Cartridge was out of warranty,asking me for Photos,Receipts,etc They even refused a Proof of Purchase for it because the person who purchased the item for me ,had other items on it & crossed them out before sending it to Samsung Each time I EMail I get a reply from a different person, I have got all the Emails ,back & forth,& I feel that the people in Customer Care/Support ,are between them, only making a huge joke out of the matter.My experience todate would not deserve even 0Stars. I get no updates as to the progress of the claim, until I send another EMail. If the policy of Samsung is to Frustrate people out of complaining,it is not being fair to customers.
The battery keeps draining despite charging it for all night and day. When I talk on the phone people say they can not hear me . They keep telling me they can not hear me clearly. People on the other end keep telling me my voice is breaking up and the I keep cutting out . When people leave voice mail it shows up few days later . The Samsung Galaxy Apps screen shows a different time rather than the current time . As I am writing this 9.13 pm on 03/31/2015 it is showing the time is 02/20/2015 10.49 pm. So please help me . I am not pleased with this phone .
Can you please help me with these issues .
I am using Samsung duos which is 30 months old i am having problem cetain function are not working i went to your service center in mira road. The answer i got was surprising they said the mobile might get dead and we are not responsible for it .if your cannot repair i should get it in the same condition not in dead condition.
I have a refrigerator that is only a few years out and I had to replace the complete display panel. I am very upset, because the frig is not that old. I did ask the Samsung tech to leave the part he replaced.
Because my husband had been so ill over 2014 i bought him a samsung 5 s phone it started to go wrong after a few months it has been for repair twice i have just got it back from them again and it has exactly the same problem it looks like it has not been even looked at they do not want to listen and are a hopeless company!
RE: SAMSUNG GALAXY S4 – REPAIRS: JOB NR 101145. I, Bryan Viljoen would like to hereby lay a complaint regarding my Samsung Galaxy S4 that I gave in for repairs. On Monday 4 January 2015 I took my phone to Dion Wired in Kolonade, Pretoria for repairs. The phone was having trouble charging, did not read the Sim card and just went off whenever I opened any application. Dion Wired informed me the phone will have to be sent in to Samsung repair center, they did not have the parts to fix it inside the store. They lady that helped me at that stage has since resigned and numerous promises has been made to inform me on when it would be ready for collection. I was told it could take up to 2 – 3 weeks and I can contact them to find out if it has been sent back from repairs.
The service at Dion Wired has been very bad and from talking to about 5 different employees no one could tell me anything. I phoned Samsung repairs center to en-quire just to be told that the phone was fixed and sent back. I received a message that I can collect my phone after about 2 weeks. I switched it on inserted my sim and got a message saying the phone has a virus and from there I could do nothing on the phone. They said the PC board was replaced but it was in a worse condition as when I gave it in the 1st time.
I took it back to Dion Wired in Kolonade Center and they said they will send it back to Samsung repair center and inform me yet again when it will be ready. I have been to the store numerous times, I have tried calling them at least 1 x a week and all I get is, the phone is not at Dion yet. Many attempts to get in contact with Samsung repair center directly failed and promises was made every time. My phone was at Edenvale and at one stage I was told my phone could be lost, they could not track it to where it was located, after that another employee at Samsung informed me that they do have the phone they just don’t have the correct parts and did order it. I waited another week and followed up after which they again gave me a few different reasons as to why the delay.
It has been almost 4 months since I first gave it in and I had to buy another phone, seeing that I use my phone for work and no one could give me a guide line as to how long the process will be. I not only enjoy my Samsung phone and wouldn't until now recommend any other device. I have been a client with Dion Wired for many years and have records of purchasing with them. I own more than one Samsung TV, other appliances (fridge, microwave, surround sound, Tablets) of Samsung, I bought Samsung phones for my children I convinced my whole family to switch to Samsung and I am not just disappointed in the service I have been receiving but it is extremely frustrating and UN-acceptable. My contract is due for upgrade in less than 4 months, but have been paying for my phone / contract the last 4 months and I don’t have my phone, I bought a Samsung mini pocket phone, thinking it will only be 3 weeks at most and 4 months later this brand new phone is hardly ever working.
I again followed up with Dion Wired and Samsung 24 March 2015 and finally got some help from Samsung Repairs telling me according to the system my camera is faulty, (which was not faulty when I gave it in the 1st or 2nd time) and that would be fixed very soon and they will inform me when I can collect again unable to give me an estimate time. I want Samsung or Dion Wired to either give me a new phone. I have been a loyal customer never miss installments but this is really an acceptable. I would like feedback on this matter ASAP or I will take this matter further, I will take this matter further with my lawyer since this matter is getting out of hand. The service I received is poor, no one can ever give me solid feedback.
Dear Sir/Madam, I want express my extreme dissatisfaction with the service or lack thereof from your customer service unit. It is now approaching 10 months since I took in my broken phone for the repair of a cracked screen. It was only when I went to MM ALL Elect to collect my repaired phone, that l was informed that it had been stolen during a robbery. Therefore you did not even have the decency to advise me telephonically that my property had been stolen while in your possession.
Be that as it may, your poor service worsened when it has become a monumental battle just to retrieve the monetry value of my device or a new device to replace the stolen one, in good faith. I want to make it very clear that I do not want a random refurbished device, because it is not my property. I have waited for resolution and exercised a lot of patience regarding this matter. I require an expedient response, no later than the end of this week, as to whether I will receive the monetry value of my stolen device or I will receive a new one. Short of the abovementioned, I will have to escalate the matter to the legal resources available to me.
we have a samsung washing machine thats gone wrong (under 2 years old ) there engineer came out said he will order the parts and comeback and fix it ., the following day samsung called and said the machine will not be fixed , so we could have a replacement or refund the they told us the refund would only be 80% . we decided to have the replacement only to be told its upto 10 working days to go though head office and the wait for delivery , this was not on so will asked for the refund , again same amount of time to wait. .we will be without a machine for 5 weeks and we have 3 children WE NEED THE WASHING MACHINE, the service we have had from samsung is crap and i would advise people not to buy this brand.
Brand new washing machine 10 days old leaks from door seal. reported problem to Samsung Customer Services three times over the course of two days, informed during each telephone call that an engineer would ring me back to arrange a time to attend - still waiting for that call. During the third telephone call I was informed that they were ordering parts (strange when no one has inspected the machine and surly an engineer would have on his van a simple door seal). This is the third new Samsung washing machine which I have purchased, no complaints with the previous two machines but this will be the last time I buy a Samsung product. The call centre is located abroad and the staff are polite but barely speak English. In my opinion Samsung really need to improve as the service they are giving is non existent.
Conviction Motor DG96-00110a. THIS MOTOR HAS BROKEN DOWN 4 FOUR Times IN THE LAST YEAR AND HALF, three time in the first year. are there any recalls on this motor, or am I just stuck with another lemon from Samsung. this range is not two years old, 'How Sad".
Have a TV that is not the top of the range latest 1 and am getting no help whatsoever with sorting a problem out with it even tho I've not had it very long and it was a new TV when I brought it.
I contacted customer service very unhappy and still waiting for higher management to contact me. Bought a washing machine two months ago and had to call the engineer out as it was putting holes in my clothes. Engineer found the problem within five minutes. The biggest part of machine needs replacing. I asked for a new washing machine but as it is more than 28 days old I can only get a new part fitted "free of charge". I will not be recommending my family or friends to buy Samsung as customer service is rubbish girl kept saying sorry can't understand you!!! Please reply one unhappy customer. The local engineer was lovely and very understanding. If the washing was older I would have been happy to replace with a new part but not when its two months old.
My device Samsung galaxy s GT-s7562 imei number 352985054708470 using in Lahore Pakistan of Samsung green tech warranty exp in dated 14/06/2014 now my device have a minor problem is out going call is okay incoming calls not okay after restarted device will be okay incoming and SMS received after ten min incoming call n SMS not yet. I will go Samsung green tech office Alhafeez plaza main boulevard Lahore Pakistan telling them my device problem and receive my phone giving me receipt n job no 39225 date 10/02/2015 they tolled me checking and repairing process with in 4 or 5 working days today is 20/02/2015 i just asking them what about my device n job no 39225 responding is amazing attitude now they should reply me in SMS.
"Dear MR ASSAD S, Please collect your device from green tech service centre against job no 39225.thanks you for visiting greentech service centre. good luck."
After this message i called senior officer Bilal cell no 0301 8596611 about call duration 4 min he tolled me your device n job no 39225 not cleared yet. dear official tell me where i am going for repairing. they should waste my time 11 days including my calls n visits this is very wrong about ur company brand i requesting you please help me about my device.
I have had my Samsung Range for 4 years. In the last four months ...food I have baked hasnot cooked as it should. I tried to calibrate the oven. I failed. I called Samsung Support...what a waste of time that is...you talk to someone away from America, who does not know the language or understand American values or lifestyles.....that was a big mistake!! He told me "how to fix it" which was so incorrect I worried about damaging the solid state controls. Why do they put support people in a position to help people when they don't know what they are doing? I called a Samsung repairman. After 1 1/2 hours and $145 later, he tells me nothing is wrong with the oven....but, I must make sure the oven recycles to the set temperature at least 3 times to pre-heat the oven. That takes 20-25 minutes of electrical energy and my time. It was not like that before. Not only that, but it does not let you know when the correct time has been reached, even after 20-25 minutes. I have never been so disappointed in an appliance for which I paid almost $800. I will never buy another Samsung item...no matter what and I will tell all my friends also.
I have four grown sons...so I do know cooking....And I have had stoves which lasted 17 years, 14 years, and one I sold my son which is 30 years old and still going strong. Can we ever get a good product made in America with made- in- America parts again? Shame on us for settling for this market environment we are now caught in !!!
Hello,
My name is Stephen Wong, and I would like to make a formal complaint about the quality of your customer service. My address is 30 Fluellen Drive, my cellphone number is 4167993666, and my home phone number is 4162995062. I was using my Samsung S2 Galaxy phone at home, one month ago, when I plugged it into the computer to upload photos using Kies. I was told to update my phone firmware to the latest version, so I did. Halfway through the update, the phone bricked. I attempted to take out the battery, put it back in, put it in recovery mode etc. to no avail. So the next day, I called a Samsung representative, who told me I could mail it to the Samsung repair centre in St. Laurent, Quebec, who would fix it free of charge. I mailed it, and it was received by the repair centre on August 8th. Two weeks later, I called Samsung to check the status of my phone. The representative called the repair centre while I was on hold, and told me the phone was fixed and would be sent back to me in a week. I waited a few more days, and called to check again. Another representative then told me to wait a few more days. Then, on Aug 28th, I called again, as I did not receive my phone. The customer service rep (Alex) then told me, to my surprise, that the phone was out of warranty and thus not being fixed by the repair centre. He also told me that the last two representatives I had spoken to had given me the wrong information. He then told me to call the repair centre, at 5147388333. I called the repair centre and spoke to Tina, who told me Samsung closed the ticket on August 17th, and that my phone was not to be fixed. However, I was never emailed or called about this, and was told the complete opposite when I called Samsung a week ago. Tina then said she would contact a Samsung Canada supervisor today, attempt to reopen the ticket, and call my home phone by the end of today. I am still waiting for my phone to be fixed and returned, as promised at the beginning of August. This is very inconvenient for me, as I have also asked Bell for a loaner phone, and they said they cannot provide one for me, as I sent my phone to Samsung to have repaired. I would just like to have a phone to use, or my S2 to be fixed, as I need a phone for work, and it has been a month already. Please see what you can do about this issue, and you can email me back, or call my home phone number, 4162995062.
Thank you,
Stephen
I bought the Samsung Note 2 , from samsung agent in Saudi Arabia "ALmatbouli". The phone was good till i droped it less then one meter from the ground on my feet before it hits the ground and the screen glass immediately broke, i took it to " ALMatbouly" and he refuses to fix it based on the guarantee. I dont kniw this is supposed to be Gorilla Glass 2, and the phone had already some scratches on the framing steel out of the box. I mean i will never buy a samsung again, this over 700 $ phone that is more fragile than an iphone.
Dear Sir / Madam,
This is to bring to your kind notice that in recent past I had been to Thailand and I have purchased one Samsung 40â LED Model No: UA40EH5000R from Bangkok on 29-04-2013, and I have the following query.
While demo testing shown to me at the Bangkok based dealers shop they had informed that thru cable internet service provider internet facility can be availed On above mentioned TV and then it will behave as SMART TV ?
IS THIS CORRECT?
You are requested to inform how do I connect internet connection as I could not found the terminal on back side of the TV.
Regards,
Dilip N. Joshi
I purchased the model, above, a couple years ago but left it in its box following a move. I only used it a total of 15 hours or so to record a few DVD-RW discs to share with a friend.
I originally bought the unit to transfer some VCR tapes to DVD that I had made of family vacations. About a month ago I managed to uncover the original VCR tapes and, when I went to dub them over onto DVD I found that the machine would not even PLAY a VCR tape.
The VCR portion of the machine had NOT EVER BEEN USED!!
At the same time I attempted to begin this dubbing process I found that I could not get the machine to even open the DVD tray to insert a disc.
What I have is an expensive piece of JUNK that saw only a small bit of use and NEVER for its intended purpose.
I'm so disgusted with the thing that I have pushed thoughts of it to the back of my mind until now. As I look at the piece of junk I begin to devise a way to have Samsung accept some responsibility for selling such a piece of garbage to me.
I've long trusted the Samsung name and had no problems with their products but this, this is just unacceptable.
Here begins my campaign to effect some sort of recompense from Samsung for depriving me the ability to use an expensive tool to its intended purpose.
We have a Version PF01, Serial Number AJFW3CKP00082K, Model #HLT5656WXéXAC, sAMSUNG 56`` Projection. ....Our television started with a few white dots on the screen and daily there has been an increase in the number of dots. Presently there are hundreds of dots making it difficult to see the actual picture. We are not big tv watchers and have already replaced the bulb and now we have white dots taking over the screen. I have already placed a complaint with Samsung with no reply about this problem, this is my second attempt to have this problem resolved. I am really hoping that someone responses to me over this matter. I have always had the most respect for Samsung and their products, but am getting a little frustrated with the lack of response after spending alot of money on this tv, having to replace the bulb and now have white dots infesting our screen. If someone could email me back with some advise, I`d really appreciate it. Thanks, Sandy
I had purchase the Samsung Galaxy Grand handset a month back. Now i have hanging problem with this handset like whenever i am using the handset there i facing error of (unfortunately the process com. google.process.gapps has stopped ) now i need the solution of this problem please help asap.
I had ordered for the free 16 gb card with my new samsung S duos on 8th Jan. The numbers provided on the samsung promo website are out of service and nobody is replying to my mails from the email id given on the Link. How am i supposed to get in touch with them. I have called at samsung customer care but no positive response has been received. Where is my free 16gb memory card and how can I get a contact number for samsung at once. I will not rest until I have this!
I have had my original Samsung TV ( 40" LCD TV ) replaced witha new 40" LED Model 40D 5520 RKXXU. The picture quality on the original set was 100%. My new TV has a poor picture. Rather dull with a lack of sharpness. I have tried all the different picture adjustments, in various modes. Even HD quality, although better is still not what I would expect. The picture quality is somewhat improved when I operate via my vision box. I also notice the logo on screen, particularly where you have the option to press the red button, the "PRESS" word is somewhat blurred, and some of the other captions are not sharp.
I notice when operating through the vision box, when I "PRESS" the red button to active teletext, the accompaning small picture, to the left of the screen, is very clear, together with any captions. This is the picture quality I am seeking for the whole screen. I have another TV ,a much cheaper model, in another room, with its own aerial, which gives me an excellent picture. Both TVs have their own separate aerials, some distance apart, so I feel that transmission problems don't seem to be a problem.
Sirs, I purchased a mobile phone (Samsung ) from our local post office here on Magnetic Island Qld. first time using the camera on the phone it would not function, I returned the phone back to the Post office, their reply was, I would have to return it to Fonebiz, Wollongong New South Wales. as their supplier does not replace or fix.
I sent the phone to Phonebiz $8.00, and when I rang them after a week was told it would cost $11.00 to return the phone in question , it has been in the Phonebiz hands for nearly 3 weeks now I have phoned them twice in that time, there reply was we are still fixing it. I have a Heart complaint and find it very stressful being without phone, surely a replacement or early repair could be arranged, the service from Samsung is not satisfactory , hoping you can assist in tis matter,
The TV has vertical lines thru it. Had service come out (at my own expense) and they said it would be too costly to fix, as it's the Front Panel that is defective. I called Samsung and got absolutely no where. Tried their "online" chat - not available. Email complaint would not allow me to continue as it did not show my model number and would not allow me to type in the model number. I see someone else is having or had the same problem as me. Very frusterating.
I bought Samsung product believing that it is worth the money invested.
Shortly thereafter, I was unpleasantly surprised with what followed:
I bought a mobile phone (Samsung Galaxy W, GT-I8150) in Cairo, Egypt, on 25th October 2012, from the local vendor (Mobile Shop). Soon after that, I faced the following problem: during a phone call, the sensor that turns off the screen was blocking the device; the screen remained off even though the call was completed. I tried several things (including factory settings) but without any result.
I brought the device to an authorized service center (Union Group, Cairo, Egypt). First they told me it would be fixed in 72 hours. After several calls they told me to come for a week, and when I went there they told me that they are waiting for a spare part from Korea and they needed another week.
Their attitude when I call them by phone: firstly I had to listen to the recorded message about 3 minutes, and then operator kept me another 3 minutes to listen to music, and finally the line was disconnected.
I want to emphasize that the Samsung -Union Group representatives exclude the possibility to replace the device with the new ones, if it is not repaired within the reasonable time.
Finally I would like to express my great disappointment with the above mentioned situation. I am thinking about possibility to claim for a compensation to cover the time and effort wasted.
Miki Jovic
Cairo, Egypt
+201222183716
bought a 52" lcd flat panel U750 two years ago. control board went out, had an estimate today for $674.21 to fix. are you kidding me? can't get a response from anybody with sears or samsung. will never buy another samsung product, and we are remodeling a sports bar and need 8 new tv's. will never see a samsung tv hanging in there
Purchased a galaxy note 2 in favor of a galaxy s3 and an iphone5. My mistake was even thinking that Samsung was capable of making quality products. Word of warning, Samsung consumer electronics, or anything with a one year manufacturers warranty might look nice but in terms of quality, Samsung doesn't care about the consumer. As for phone and customer support, they transferred me three times in one phone call and then finally hung up on me. I understand if technical jargon is not a universal language, so hire people that can understand it. Samsung has been around for a while, but they operate like a new business getting it's legs, products and support. I hope apple tears a new one in you, at least the money I spend with Apple is well spent.
I have bought a samsung mobile model no. Star 2 (GT-S5263). i'm getting a problem of this phone whenever i open internet sites like song.pk, you tube, gmail etc. So i went to samsung center (Technocare, noida sec-27, near noida sec.18 metro station) they had checked two time hand to hand and 3 times i had submitted on service centre approximate 20 days. but they could'nt solve this problem and branch manager has told me we are not getting what is the problem of this phone.
That's why i told to them if there is not solution this phone so please replace this phone but branch manager told me i will talk to my senior noida samsung branch manager mr. sandeep then i will reply u, alos i have talked to mr.sandeep he has told me you will get proper solution withing two-three days but i didnt get any solution of this phone. they are alwasy delaying this problem.
I complain morethan 20 times on samsung centre but they didn't given me any solution to my complain. So please solve my complain as soon as possible.
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