Samsung Complaints Continued... (Page 6)

We know you appreciate feed-back on your products. and we would like to comment on the above. In January we purchased the above Samsung 355e5c-a01 laptop with windows 8. we were told by salesman at JB HIFI Toowoomba that this laptop would do all that we wanted it to.

Our comments: This Samsung 355e5c-a01 laptop is slow, very complicated to find your way around, and full of unwanted apps. no doubt this slows the computer up. We are not new to computers. over the years we have worn several out! We have never had one Samsung laptop as slow as this and so complicated!

Would like your comments please. So far very unhappy with the product.
Charles.

I purchased a samsung 1080p plasma tv 2 years and 4 months ago from Future Shop in Canada.
Recently my tv developed a large black spot on the screen that grew before my eyes. Within hours the screen did not display a picture. Turns out a gas line had blown. At the time of purchase I bought an extended warrenty which I still has a year and half remaining on it and the tv its self cost 999.99 plus tax.. I received 850 for a refund.
In Febuary of this year I purchased a Samsung Galaxy Ace. Periodically I have to place my cell phone in airplane mode and turn it back in order to send text messages. The phone is so slow, it takes up to 5mins before it will connect to a call (even if there is full signal) or program... I have one app on the phone and purchased an android phone for the purpose of having apps. I am absolutely disappointed with Samsung products. I recently thought about purchasing a Samsung Galaxy III S however since my tv has broken I think that Samsung has to really prove that their products are worth purchasing

I bought a samsung refrigerator Model no RL67MCPN Model code RL67MCPN/XFA Ser no C95742BZ800060P S/N; C95742BZ800060P from a company in George Third Generation. From day one i was not satisfied with the unit as it's ice making unit was not working. I did report the matter with the sales person . He after two months send a local guy to my house. Armed with a bottle of super glue glued something and removed something from the ice maker , messing glue all over my worktop wich i can not remove. This account is also for you. He promised to order a new part as he is part of the design team of Samsung and will correct this problem in the factory. Samsung contacted me after a month that the part arrived. After 4 months this wise guy was waiting for the part. At the moment the unit is making ice behind the shelves not any usable ice. It freezes everything.
I am sitting with a very expensive unit that i paid good cash money for. The call centre just give me a number. NOTHING happens. Please advice.

The samsung exhibit 4g android jus came out in june of 2011 I purchased it nd aug 18 2011 from a certified tmobile store the phone is not worth buying and a scam and I wouldnt ever nuy a samsung anything ever again I wanted to exchange product I tell u why or pay difference for new one they wont ley other words I dont like it I have to buy a whole new one..a $300 phone I fucn mad nd ready to sue I wanna fight this cause I feel ttas wtong for one the phone shuts off freezes nd all type of other stupit shyt..they dont make it anuff ram memory on device so after downloading ur usal the phone is useless runs slow skips nd all tjese things I wont.

Mention but soon as I get my hands on a samsung complaint dept from tjem its on yhey gonna give me my money bac or a new product nd exchange for this garbage or i'll be seeing them in coyrt nd siring for more than this shits worst.i crap I gone thru cause this piece of crap scam...dont buy no samsung products they dont kno how to make things they jus ney like the charger compartment need nails to open..please dum asses...

My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com. On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number 4117532029. Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere.

The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a stand alone battery charger. If the phone had true water damage then it would not operate at all. I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs. Any moisture problem is actually caused by a design flaw from the manufacturer.

If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones. The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start. Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.

I purchased a galaxy s2 from Harvey Norman Mt Druitt in June 2012 within three months the phone ceased to work and I took it to the Harvey Norman in ch ch to have it looked at as i was assured that Harvey Norman NZ would be able to deal with any issues I had .It would appear that this is untrue and after alot of mucking around the phone had to be returned to HN mt druitt to be dealt with by samsung Australia .I flew over from NZ to return the phone .I was offered a replacement but didnt want that as i would not be able to get it seen in NZ .The manager Steph Zavaleski stated she would contact Samsung Aus to discuss obtaining another phone via NZ or refunding my money .Time went by weeks in fact and finally after a lot of emails the decision was on the 24th Dec to refund my account .
It is now the 5 th of Feb and nothing has been heard I have emailled HN Mt Druitt over the last few weeks with no reply.
According to HN they have to wait for a refund from Samsung Australia I am out of pocket have no cell phone and am thoroughly fed up and after purchasing alot of Samsung electronics will probably never by this brand again.I am extremely frustrated with the situation and I want it dealt with ,if the hold up is your end sort it and if not get on to those that can sort it

truusje hewson pen

I bought a 1080 hd tv at best buy 2 and 1/2 years ago. My tv just started displaying vertical lines for no reason at all. I had bought insurance on the tv which is now expired after the 2 years so i was told to contact samsung. They told me the warranty was up and they cannot help me. I spent almost 2000.00 on this television and it is broken only after 2 and a half years. I think it is defective and should be replaced. I have a tv that is 20 years old and still working and my brand new tv is broken. I am so upset about this i was told i would have to purchase a new tv cause it sounded like a panel problem which is as expensive to repair as i paid for the tv.

Hi there, I appreciate your response to this matter. I did trying doing a soft reset on this phone. After searching the internet, I have found that this is a known issue with this phone. I have went to several websites with user describing the same issue I am having with my Nexus. I have over 10 hours of troubleshooting invented in this phone with no help. Yesterday, I worked with a tech support person online from Samsung. I must say, I wish I did more research before buying this phone. I bought a new Samsung Note 2 for a Christmas gift and having serious doubts about keeping it. Lucky for me, Verizon was nice enough to set my activation date until 12/22. After all my time and the money invested, I’m extremely disappointed. Please see the links I provided below. As you will see, I am one of many people having this same issue. Unfortunately unsuspecting people have bought this devise without knowing there could be potential issues.

Hello,
My name is Stephen Wong, and I would like to make a formal complaint about the quality of your customer service. My address is 30 Fluellen Drive, my cellphone number is 4167993666, and my home phone number is 4162995062. I was using my Samsung S2 Galaxy phone at home, one month ago, when I plugged it into the computer to upload photos using Kies. I was told to update my phone firmware to the latest version, so I did. Halfway through the update, the phone bricked. I attempted to take out the battery, put it back in, put it in recovery mode etc. to no avail. So the next day, I called a Samsung representative, who told me I could mail it to the Samsung repair centre in St. Laurent, Quebec, who would fix it free of charge. I mailed it, and it was received by the repair centre on August 8th. Two weeks later, I called Samsung to check the status of my phone. The representative called the repair centre while I was on hold, and told me the phone was fixed and would be sent back to me in a week. I waited a few more days, and called to check again. Another representative then told me to wait a few more days. Then, on Aug 28th, I called again, as I did not receive my phone. The customer service rep (Alex) then told me, to my surprise, that the phone was out of warranty and thus not being fixed by the repair centre. He also told me that the last two representatives I had spoken to had given me the wrong information. He then told me to call the repair centre, at 5147388333. I called the repair centre and spoke to Tina, who told me Samsung closed the ticket on August 17th, and that my phone was not to be fixed. However, I was never emailed or called about this, and was told the complete opposite when I called Samsung a week ago. Tina then said she would contact a Samsung Canada supervisor today, attempt to reopen the ticket, and call my home phone by the end of today. I am still waiting for my phone to be fixed and returned, as promised at the beginning of August. This is very inconvenient for me, as I have also asked Bell for a loaner phone, and they said they cannot provide one for me, as I sent my phone to Samsung to have repaired. I would just like to have a phone to use, or my S2 to be fixed, as I need a phone for work, and it has been a month already. Please see what you can do about this issue, and you can email me back, or call my home phone number, 4162995062.
Thank you,
Stephen

I recently bought the galaxy tab 2.7 inch from best buy . I have noticed a lot of things that do not work fine . The biggest issue is that the battery does not last for more than 2 hrs . It's a brand new tab . One time the camerastopped working then I had to reset the whole tab for it to start working .

Then I noticed that while browsing the browser just froze . I went to best buy to replace it but they say that they don't have any of this model in stock . Apparently it's a Black friday special model . Please tell me how can I get this fixed or I want a replacement . I did not expect this out of Samsung . I am disgusted totally with the performance .

I updated my galaxy two a few days ago and have lost my task manager . My camera doesn't work anymore and I can access my google play store .plus the internet seems to be slower. I like the look of it but it doesn't function up to my standards anymore. Please advise. Yours truly Scott L Mullins

I signed up for a fancy new phone and was given a 30 day trial period which I appreciated. The phone arrived broken and after returns etc I will be lucky to have a day to try out the new equipment. I need the trial time as I live in an area with sketchy reception.

I was told the trial period started the moment I signed up for the equipment vs the moment I actually had working equipment with which to try it out! Is that what some pencil pusher really thought to be the spirit of the offer? You would not believe the different reasons I was given for not granting this simple reasonable request- to start my trial once I actually had working equipment with which to try it.

One supervisor actually blamed it on a "legal contract with Samsung". When I called Samsung, they laughed and denied this absurd fabrication of the truth. Other supervisors had other reasons. Some suggested that it was very possible to do so (and a logical request) but from a different department - and around and around I went.

I purchased all Samsung appliances for my new house (big mistake). First my stove didn't work, them my over the hood range would not work... After they both got fixed, a week later my over the hood range blew up!!!! After numerous calls to Samsung and having them telling me that we need to wait for authorization... I have been waiting since September 25, 2012 for authorization on the replacement of my over the hood range and micerowave!!! I don't know what else to do I send emails no response, phone call after phone call to have the person on the other end to tell me that I need to wait!!!
Any help would be nice

Since I bought my microwave (may 2009), this is the third time I need to get my microwave door to be replaced.
First time I paied for a new door on december 2010 (125$). The problem: Unable to look the door.
The second time Samsung agreed to paied the door if I pay the service (80$) on mai 2012. Same problem: Unable to look the door.
Now the handle on the door is broken only 6 month after the replacement of the door.

Samsung refuse to replace the door again.

My name is Emma Mc Crory and I have previously sent away my Samsung Galaxy S III to be repaired because the screen turned black but still worked. However, when the samsung team received it, they said they found a crack in the screen although there was definitely no cracks when I sent it away. Within the last four weeks I have been on the phone to Samsung on a multiple occasions for multiple hours between contesting the fact it was cracked before it left me as well as trying to figure out what is being done with my phone. I feel the level of customer service has been a disgrace as your team has been very laid back and still not gotten back to me. On numerous occasions management has have said they would return my call and come to a decision within 48hours on what would be the cost of replacing the screen since I had contested it and it is now three weeks later. I have rang back every single day within these last three weeks and have been put on hold and told I'd receive a call back from management themselves, however, they have still failed to do so. When I was told that the package has to be examined, they said they would call back within two days and also failed to do so, so I rang back and found out management had still not even processed that. I am absolutely disgusted at how I have been let down and especially without being called back, regardless of the disgrace of a phone bill I now have, and I will never be purchasing another Samsung product. I will also be taking with up with Trades Services about the lack of customer service - Not one phone call did I receive back and not one bit of responsibility was taken by Samsung. Apparently when reviewed upon camera, the delivery company and Regenersis said it was because it was not packaged properly, however I packaged it correctly as I was asked by your company - with bubblewrap! what a disgrace!! My customer reference number is 4130491410 and I will be taking this matter further.

I have had my original Samsung TV ( 40" LCD TV ) replaced witha new 40" LED Model 40D 5520 RKXXU. The picture quality on the original set was 100%. My new TV has a poor picture. Rather dull with a lack of sharpness. I have tried all the different picture adjustments, in various modes. Even HD quality, although better is still not what I would expect. The picture quality is somewhat improved when I operate via my vision box. I also notice the logo on screen, particularly where you have the option to press the red button, the "PRESS" word is somewhat blurred, and some of the other captions are not sharp.

I notice when operating through the vision box, when I "PRESS" the red button to active teletext, the accompaning small picture, to the left of the screen, is very clear, together with any captions. This is the picture quality I am seeking for the whole screen. I have another TV ,a much cheaper model, in another room, with its own aerial, which gives me an excellent picture. Both TVs have their own separate aerials, some distance apart, so I feel that transmission problems don't seem to be a problem.

Respected Sir,
I was lost my Samsung I9300 Blue S3 on 02 May, 2013 from Vina Nagar Station, Mulund-W.
whose EMI No. is 356260055047203.
I had purchased this model from @Paragon Departmental Stores@, Naupada, Gokhale Road, Thane-West : 400 602 on 20/4/2013.

I have launched complaint at the Mulund (west) police station on 3/5/2013 , complaint no. is 1400/13.
Request to kindly help in tracing the mobile.

Thanking in anticipation.
Regards
Girish Ingle

I purchased a wa5461washing machine 6 months ago. It stopped working 6 weeks ago! They have replaced the clutch, clutch motor and regular motor. I am currently awaiting the arrival of a new wiring harness. I have been 6 weeks without a washer that I paid $1000 for! I am out hundreds
In laundering bills for the last 6 weeks! After waiting all day today for the service man I was eventually told when I contacted them that the parrt wasn't in and they would be out sometime next week! This is insane! I don't even want this machine any more! It obviously has some serious issues! I have never heard of anyone being expected to wait this amount of time! This is totally unacceptable! I have contacted Lowe's and the service company to no avail! I could have purchased a new machine for all money this has cost me already! I would appreciate any help you could offer with this!

I have purchased samsung tab 2 P3100, IMEI 354795054959512 from Ganpati Mobile, G-5-8 Ground floor SRIRAM TOWER, 13, ASHOK MARG LUCKNOW, TIN 09950001360, On 2.3.2013 and paid the price 16, 500/Rs, accessories two in no Battery and charger mentioned in cash receipt. On visiting to your website I have come to know that in acessories data cable and s pen should be there, Even I have inquired about missing accessorirs salesman tolm me that rest is not in the box.kindly do needful.

I bought a brand new Samsung 46 inch LCD flat screen about 6 years ago from Best Buy and paid $1,100 for it. About 7 months ago my tv started turning off and on by itself so I called Samsung and they gave me several different ways to trouble shoot the problem. None of these worked so I called back. Every time I call, the customer service people keep me on hold for hours and constantly transfer me to other people basically passing the buck to one another because no one seems to know what to do to help me. After talking to several people and doing some investigating I noticed that there have been a lot of issues with the power circuit boards and the capacitors for this particular model and year.

Samsung finally sent a service technician to my house(in which I had to pay $60) and he told me that the problem was my main power circuit board and since this is not under warranty I will have to pay $288 to have it fixed. I have been a loyal Samsung customer and now because of the lack of customer service and professionalism I will no longer use their products again. I understand that my tv is no longer under warranty but if I pay $1,100 for a tv I expect it to last more that 6 years before I have to pay to get something internally fixed. Samsung at the least should have paid for the part. Very bad customer service.

I received an email from Samsung, said I won an ipad. So I called Samsung and they knew nothing about this and asked for a website for Samsung to forward the spam email. I found that they had email no place to forward too, so I guess Samsung is not customer friendly to help when people get fraud emails from Samsung! I was only trying to verify whether or not it was a scam by contacting their corporate hotline. SHAME ON SAMSUNG

I'm upset about recent updates to my Samsung Galaxy s5. My mobile phone updated to the lollipop version and I'm not satisfied at all with the service. There is no longer a silent mode on the phone and it just vibrates. It's disturbing others around me and I cannot hear it sometimes when it vibrates even. It's 2015 not the 1800's. I would like a refund or the ability to exchange my phone for another one.

Purchased a 64 in Samsung in December 2015 lasted 3 months rang Samsung and tech came out and said will take two months to replace part and they will give me another tv wich took two months to get . Second tv lasted 4 months and they replaced 3 screens in two weeks .Teck said he will send his report for an exchange tv rang Samsung customer care and and keep on getting told it is getting reviewed and that's allready taken 4 weeks and we have got no tv to watch . Have taken six days of work waiting for Samsung tecks and they have not turned up on two of those days . Sent 8 emails to my case manager to respond or ring me back for answers keep on getting told he will contact you within 24 to 48 hours no response . Samsung are an absolute disgrace

I recently purchased a 32 in smart tv which has 3D, I was very disappointed to find that tvs under 40 ins do not qualify for free glasses.The house I live in does not have rooms big enough to accommodate a 40+ size tv.I always buy Samsung whenever possible and have always been satisfied with your products.They say size doesn't matter but obviously in this case it does. Regards from dissapointed

I bought a samsung galaxy s4 from Egypt and after a month the phone showed some problems in the sensor and the battery and because the phone has a warranty of a whole year I went to the center to repair the phone but sadly they were unable to repair it even after the fourth trial to do so and every time they call me and tell me that the phone is repaired and ready. I took a promise from Samsung that if the problem occurred again they will change the phone itself so the same problems showed again and I took the phone for the fifth time to the center but they did not change the phone and told me that they repaired it. Actually what they did is against the law in Egypt but they do not care so I decided to raise the complaint to Samsung itself maybe you will be more keen about your reputation. Thanks. My phone # is +2 0122 744 5150

My wife and i both have these mobile phones and are having the same problem with them since downloading the current software update. Occationally, the battery drains to zero in a matter of hours ( without changing the settings), They can’t get a Wi-Fi signal because it say’s the internet signal was too poor, but thats when we are sitting in the same room as the router or when i’m at work next to their router. I have been back to the shop, and they put the phone back to factory settings, but, it made no difference. We both need a reliable mobile phone because of our buisiness and i’m afraid this is just not good enough and want to know what your going to do about it?

I had purchased Samsung Grand at Bhopal from DB.CITY MALL on 5th NOV 2013.But the adaptor started causing problem in charging.On reporting this to the service center i was told to come after 7-8 days .when i again went there i was told the adaptor wire is not available and i have to come again.I went to three service centres namely 10 no market,arera colony,roshanpura centre and near M.P nagar service centre time and again.I visited Roshanpura service centre twice but every time they told the spare is not available and i was told to keep the adaptor with them.How can one keep the adaptor with them for 5-7 days ??As the mobile is still under warranty and if i use some other adaptor and something goes wrong who will be responsible for it? Even todat i went to the service centre at Roshanpura Near new market and was told rudely that i can go anywhere and write anybody and it can not be replaced unless there is sufficient stock.I had the service center personnel talk at the toll free no.
Pl let me know what corrective action you or i should take at the earliest as it is almost one month and if it goes beyound the date who will be responsible?
regards

I built a new home and moved into the house in may 2013, I bought brand new stove/glass top, three door refrigerator with bottom pull out freezer and dish washer all made by Samsung. I have already had to have the glass top replaced on the stove because it had a defect and busted which Lowe’s handled after having to argue and prove to them I did not bust it. The refrigerator has started collecting water under the bottom pull out drawer in the refrigerator and is freezing causing the drawer to stick. The dish washer has started making an awful noise that sounds like its grinding. It is almost like the sound that a coffee maker makes when it starts percolating except much louder. I can tell you I bought a side by side Samsung a few years ago that only lasted two and a half years and just stopped working and I didn’t say anything but now having purchased three more items made by Samsung and having issues out of all three I expect someone from Samsung service department to contact me about trying to resolve these issues.

I purchased the latest smart tv model UE46ESCC501373 ,46 inch from Comet store, Uk in 06/2012. After just a year n half, problem has already started to occur. There had been occurrence of one or two pink lines in the Rt hand side of the tv. After all the expense and stated by Samsung as smart and enovative, they don’t even consider in giving free engineer service for the first examination. It’s not about money but the hastle we have suffered with this new invention of theirs and has been a failure. It has given us a shock for getting damaged this early and therefore has forced us to consider that Samsung is not reliable and I wouldn’t recommend anyone to buy this product.

I am writing to you regarding my samsung galaxy s3 mini. I have a phone cpntract with which I purchased twp identical handsets..after having the phpnes a mere 5 months I am appauled by final finish of the product.
The charger port no lnger works on either phone so im left with a 50 monthly contract for two phpnes I am unable to use. One phone will not charge at all. Thw other will only charge if the charger sits at a specific angle it slips on and of charge. Its unreliable and completely. Upsetting and frustrating that I will have this for the next 20months
Having talked to friends and reading onlibe I have found that this is not an un common problem infact 3 of my close friends have the exact same problem
Having no insurance on both handsets my phone contract provider is unable to help I was told by there custpmer services to take my grievance directly to samsung.
I would just like to say how I this whole situation has made my day to day life ao much harder as im sure ypu can appreciate. One pf my phones is used for wprk purposes and the pther is personal.
I feel that samsung itself have taken advantage of potentially any one whp has a samsung mobile. If the information regarding the phones unreliability and shoddy workmanship was available when I was choosing handset I wpuld have chosen anything elae but Samsung. Even more upsetting I recommended a samsing galaxy s3 mini to my best friend as I was finding it easy to uae and aet up. And now they are having the exact same issue as me
Is this in accordance with consumers rights?
What us the procedure for extremely unhappy customers. Any advice on what to dp about this whole situation wpuld be greatly appreciated.
Im sure you can understand my upset and tress by all of this.

Good Day, It is now almost 3 months and I still did not recive a call from any of the mtn n1 city consultants regarding my sim Card that i have not yt received aswell as the TV that comes with the contract. Where is the airtime being sent to and When am I getting the TV,cse i am paying for it. I would like to cancell this contract, and take out something else as This is pathetic service. I have called many times and no response from anyone. Please dvise as to what must be done and how to keep me as the customer happy. EXTREMELY URGENT PLEASE.
ID:8107120036087…..THANKQ

I am using a window ac. Just because of good service I have bought a new split ac. However my window ac was serviced last 24/04/2013, since then ac started mal functioning we have complaint on monday however this time service is very very poor. Every now and then person is giving me other persons number. List of numbers i have is 8420196232, 8420196233, 9163623639. please if this is the service then i feel sorry to use samsung product.. I already told them that there is a patient at my place. my mom is a IPF patient. Still no seriousness by your employees. Please mind thisi issues with utmost priority.

I Alok sikka Prop:New Music Mahal,shop no 60 LSC DDA market vikas puri delhi-110018.I sold a Samsung S3 mobile phone sale on 24/11/12 to Mr.Pankaj Kakar,Wide IMEI :353163050299030. Customer complaint above mobile set for speaker only .Your service center .

M/s R.R.communication B1/628,first floor ,near metro pillar no 570 , janak puri delhi 110058.Your service center return the set on the set on the same date 26/11/12,17:20:21,with DOA letter ,work orderno:4142545465,to customer.Next day mr bawa the person of {Distibuter,west delhi} J-115,kirti ngr delhi-110015.

Take the mobile set along with DOA letter 27/11/12 Wide IMEI:353743050742293,the same set delivery to the customer. After 40days M/s send the old mobile set with anew debit note amounting Rs-34900/-the old mobile set is already defective and Not in poition for sale. So please asked your distibuter to release my amount Rs-34900/- along with exchange a new mobile set.I am hopefor early reply .

Hai, it is truly pathetic that your customer service centers in spite of no of conversations they didn’t have an answer about the issue of over heating of My samsung Note 2 we believed on your product quality and purchased but is these the response of after sales truly pathetic i have faced the issue from past 4 months and you don’t have a reply for these as a consumer who know the rights and responsibility iam mailing you through these if you are still not going to resolve by replacing or rectifying the issue i will be forced to move to consumer court for my rights.

I literally spent several hours for the past 2 days trying to resolve what appears to be a Samsung issue. I was unable to get Netflex movie selection screen to come up on my Samsung TV. No problems with my Vizio TV netflix connection. Even though they use the same moten and router.

I was told to contact Netflix and and AT&T wireliess internet which I did. I did this “several times yesterday and today”. finally, I was told by Samsung Support Management Technician that I needed to update my Samsung TV by buying a USB thumbware device.

The last person in Support Management was able to connect me to Netflix movie selection which is what I’ve been trying to do for the last 2 days but she told me it was a Netflix problem and not Samsung. By the way, she changed the server which appeared to make the difference. By the way, a Samsung technician was finally able to help me to connect to Netflix movie selection last night after hours and hours of talking to Samsung/Netflix.

So, i was outdone when I woke up this morning only to find that I was back as square one which was not able to access Netflix movie selection.

November of 2011 I got the smart phone admire model SCH-R720 that is also a samsung. I have had plenty of problems with it and it has been sent out to get fixed 4 times and after me complaining a lot, they gave me a replacement phone and unfortunately it was the same exact kind of phone so once again i am having problems with it. It constantly shuts itself off and on at any time when I am using the phone or if it is just sitting there, even if I am simply talking on the phone, it will shut off. I’m so sick of dealing with this and cellcom is refusing to fix it any more because according to them, there is nothing wrong with it.

Obviously there is something wrong with this crappy phone otherwise I wouldn’t be complaining about it. I need something done about this as I am a very angry customer. As soon as I am done with my contract with cellcom i am going to be switching to a different phone company and definitely will not be getting a samsung phone either!! I will also be warning everyone about the samsung phones and make sure that they don’t purchase any of them!! I doubt this phone will make it until my contract is up so I need something done about this asap!!!

I have purchased SAMSUNG Galaxy Ace 5830i mobile phone (IMEI 352085057722378) in 04.06.2012 in Istanbul. 3 months later there was a problem with the phone that did not connect to any network. In 06.09.2012 I gave it to Samsung Techical Service (Istanbul Besiktas Ekmen Service), and they gave it back to me 10.09.2012. In a few days later it has the same techical problem; and I gave it to the same techical service in 25.09.2012, and they gave it back to me in 27.09.2012. In 9 days the machine has the same problem, and I gave it to the techical sevice for the third time in 06.10.2012, and they gave it back in 08.10.2012.

But after 15 days later I gave it again in 23.10.2012 to the tecnical service with the same problem. Because of this long case I regret the same phone or any Samsung mobile phone; I told them to give my money back. Because of the fourth time with the same technical problem due to the customer rules in 17.12.2012 they gave me a new phone, but it was same model. In 24 hours the new one gave the same error as the previous one. I gave it to the techical service in 18.12.2012. Till now there is no answer. The Samsung customer service in Istanbul, does not work well, I could not reach them easily, and no one call me back.

I requested to talk with any manager, but the customer service refused this. Because of this long period, I hate this phone and I regret to take the same model back. I told the Samsung Turkey to upgrade it or give my money back, but there is a silence, they are unresponsive. I am working in a hospital in ICU as a technician, and I had a lot of problem with my boss because of the connection problems with my phone, which is SAMSUNG responsibility. I have visited the technical service several times, and I did a lot of phone calls to the customer service, but all of them were futile. As you can understand easily, this case is very bad advertisement in my hospital for Samsung Mobile phone. I do not advise to my friends to buy any Samsung products.

This problem gave me mental stress, and became angry and depressed. And I spent a lot of time and money to solve this problem. At the end I understood that Samsung Company Turkey could not or don’t want to help me. I need your help to solve this problem which is tragedy. They have to upgrade or give my money back. I look forward to hear you soon.

I purchased this laptop on July of 2011 with in a year of purchasing this laptop the hard drive has wiped itself clean. I did not have the money to purchase an extended warranty when I purchased this laptop and I have been trying to get intouch with Samsung since it died before the warranty ended. But I have not been able to contact anyone and I now have a 600.00 paper weight. I do not have the money as a single mother to ship this out to Texas from Michigan then pay some one out there to fix the computer then pay to have it shipped back to Michigan.

Since I have been unable to talk to a real person at Samsung, I have decieded to deactivate my samsung phone and I have sold all of my samsung products. I will never purchase another samsung product, the company can not stand behind their products and fix something when there is still a warranty, then I shall never stand behind nor promote samsung any more.

In February 20 of 2012 I bought new in box Samsung Induction Electric Range FEN500WX. In February 29 of 2012 I registered
my range on line and received a password. In may 2012 I have a problem with the range, I contacted Samsung, they gave me a phone number of a repair shop, I called them and my range was fixed for free because I was told it was under warranty. Suddenly, couple weeks ago, when I was trying t o log in into my account, my password was rejected, and when I called Samsung, consumer representative told me
my range had never been registered. I sent about five Emails to Samsung.com ,they answered me once and asked me to fax them proof of purchase, although they had never answered me what happened with my previous registration. I faxed them my proof of purchase right away and was waiting for their response for about one week . Nobody contacted me. When I called 1-800- Samsung tonight, not very polite voice told me that because I bought my range trough Ebay from unauthorized retailer
it can not be registered, and warranty for my range ended more then one year ago. She could not explain me what happened
with my previous registration , and if my range was never registered why it was fixed for free eight months ago, if warranty
ended in 2011 ( according to her words). When I bought the range and registered it on line. Your Website even said i received
additional tree months warranty until may 2013. But , as you see, it was not like that. My range’s manual says ” The limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the United States.”
My date of purchase was February 20, 2012, I bought it in the U.S. and use it here. Your manual does not say who is authorized and who is not. So , I do see why your people kick me like a ball. I am your a long time consumer. I have Samsung refrigerator, DVD player, sell phone at home, and, I think I deserve better attitude toward me then I have now.

Thank you, Aleksandr Shpil.

I sent my phone off to be repaired because of a fault with the charging socket, i checked its staus on the samsung website and it said it had been cancelled on the 31st of December 2012 because there it was non defect (working properly) so i phoned them on the 2nd of January 2013 and enquired about this i was told a member of the follow up team would call me back in 24 hours to discuss my issue. They never did. I phoned samsung back on the 3rd of January 2013 and asked why. I was then told the service team had only recieved my phone the day before and was unable to fix it because of a crackd screen which had not happened prior to sending it off. I am then told i will not recieve my phone back to me unless i pay said 140 pound and should phone the initial assessment team to take it up further. I do this phoning yet another premium rate number just to be told that it has nothing to do with them and have to phone samsung back ANOTHER premium rate number for about the 5th time in one day! I reluctantly do so just to be told that they can do nothing about it as the repair centre is now closed, baring in mind i had spoken to them approximately 3 minutes before hand. I then was give yet another premium rate number to call the following day. I have paid for my samsung device out of y own money and it cost me a good 300 pound i do not expect to have to pay to fix my device when i am not responsible for the damages caused. I am very un happy with the situation that has occurred if this situation is not resolved quickly and efficiently i will be getting rid of my samsung device and making sure i never purchase one again!
I hope to hear from you soon.

HannahBowen

Dear Sir,
In July 2011 I bought the above mentioned TV which was recommended to me as “state of the art TV” (Order 167577 dated 8/7/2011) just a few days before my relocation from Luxembourg to Israel.
For some time, the picture of the TV is disturbed by many horizontal and vertical lines in many colors.
The Israeli importer of Samsung claimed that the warranty I hold is not covered in Israel.
The shop in Luxembork (Auchon) claimed that I should first send the TV to them.
The delivery from Israel to Luxembourg should cost me more than the price of a new TV.
I am fully aware about the great efforts Samsung puts in raising customers’ satisfaction, therefore I kindly approach you to help me in this matter
so that I will be able to enjoy the TV ASAP.
I thank you in advance for your kind assistance
Y. Moscovici

Subject: Non redressel of complaint regarding led tv set

Dear sir,
In continution of my complaint no 8441943328 on 28.12.2012. I stated as under.
1. I purchased a led tv set on 28.01.2011 from hypercity alpha one mall amritsar.
2. serial no 19663ZNC101472F
3. The clarity of picture was not cleared so i complaint to their customer care center.
4. The engineer on visit told that your tv set is connected on cable network so you should install set up box the picture will be clear. I installed a set ul box but pic was not cleared again.
5. I again noted my complaint about this fault,the engineer came and advised to install dish cable network to get screen showing final result. I installed the dish cable network of airtel but the screen shows no result.
6. I again launched a complaint on 28.12.2012 while complaint no 8441943328,the engineer named harcharan singh camed on 29.12.2012 and told that ur tv set has no fault.u should installed hd dish network to get clear pic.otherwise the pic will show no good results.i was surprised to hear these words.
7. While purchasing the led i was not told to install the hd cable network, it is not the fault of customer as i am not getting satisfactory service you r requested to change my tv set or remove your faults.you r again requested to rectify the complaints otherwise i will be forced to take legal action..
Yours faithfully
Gurpreet singh
916,street no 4,guru nanak nagar,near p/o vijay nagar, batala road,amritsar,143001.

I notice when muting or silencing my galaxy note 2 phone I am not able to turn my media volume back on from mute I have to reset phone just to get media volume to work… is there a way to get media volume to work after silencing or muting with out having to restart phone every time?

company is Netties Neat and Tidy not samsung it would not take this name on the site . They will not call my daughter back to schedule a appointment to use the groupon Coupon I purchase her for her Birthday for cleaning her house…Showed up one day with out any call ahead and they were heading to work and could not stay. Now they will not honor the 39.oo although when I called spoke to the owner he said he would honor it and reschedule and never called my daughter or myself after promising to do so immediately.

Please either have him reimburse me or honor the coupon as agreed . This place is not acting professionally. Coupon was purchased July 21 2012″ He also keeps saying he talk to my daughter but she said she never talk to him about a reschedule. He can t expect people to just stay home from work when they come on a wim.and no warrning.

Thank you..please respond to this e mail address….or phone 740 622 4243 Linda Fletcher lafletch1@ yahoo.com e mail address.

my tv is almost 4years old . ilive in palm springs for 4 months in the winter and 4months at my lake cottage plus one month at my time share.this would make my tv about one year old.my tv has developed two linesacross the top and bottom of the screen.when i inquired about repair,i was told the cost would be as much as a new tv. i can hardley wait for your reply.

I have a Samsung 50 inch plasma TV,
I switched it on today and got a vertical black line left centre of screen I tried looking for help on the internet to see if it was a simple reset ?
but found this is a common problem.
the problem occurs on all screens i.e., video,DVD,pc,game etc.
I Have phoned the service centre they Quoted nearly £400 the warranty is out
Why should I have to pay such expense when clearly its a manufacturing
fault and no fault of my own please can you tell me that,
and maybe come to some sort of compromise, to restore my faith in
Samsung,
from a very upset customer
best regards
Andi.
Dear Andi,

Thank you for contacting Samsung and I have pleasure in providing the following assistance.

I am sorry to hear your TV has developed a vertical black line on-screen, and I can understand the frustration this must be causing you.

Since your TV is out of warranty and is not a model known to be affected by any manufacturing defects, we will be unable to authorise any free of charge inspections or repairs at this time.

If you would like to have the TV inspected / repaired, please contact your nearest service centre (details below).

ApplianceCare Exeter
The Repair Centre, 4 Grace Road (South), Exeter, Devon, EX28QE
Phone number: 0871 200 6625

the answer i got was unsatisfactory having to have someone collect my TV for a price and then look at it for a price then have it fixed for a price totaling more than a price for a new one, you only have to look on line for common problems with Samsung early models (using cheap parts) I am so upset with this I am no longer going to purchase Samsung ever again Samsung a so called major company, who i thought would have great customer care but who only care about taking customers money, I as an individual work very hard for my wages
and thought i was careful in choosing to spend (invest) that little extra to get the name and better product OBVIOUSLY I WAS WRONG

I bought SAMSUNG GALAXY S3 from mobility (S.T.C) in September 2012, i worked fine for one week after that it started getting stuck all the time and it switches off automatic. I taught its OK not a big problem but after two three weeks it stopped catching signals from the servers , so i went to the same place where i got that phone and complained about it. The mobility people at Scarborough town center location were bad , didn’t help me with it and no proper customer service over there. So I went to a different location so they sent the phone to factory, they took one full month and the phone came back finally. But the bad news is that after one day the phone had same problem again. Not catching signals and actually the factory people didn’t fix regarding getting stuck. Totally i wasted $680 on the phone , $60 for changing the simcard three times and $10 for renting a phone. SO I wasted about $750 on a Samsung product which didn’t even last a month. So everyone when buying samsung products be careful.

I brought the mobile last month.
While hearing songs if i use my internet means i cant hear it continiously there is some distrubances.
Mostly it shows no tower symbol in my mobile only.
And it shows a message ” RESTART YOUR MOBILE AND USE THE SIM ” even the sim is already inserted.
If i put my mobile in GSM/WCDMA means it take more time to change the 2G to 3G or 3g to 2G.
I am not installed more applications but my the mobile speed is not good. Even it take more time to type a message.

Dear Sir, I have purchased samsung mobile- model No.GT-S5302 at Sri Vani Mobiles & Electronics at Eluru West Godavari, Andhra Pradesh, India on30-09-2012. Today, I have lost my phone while travelling in bus. I requesting you to stop all services of my mobile.

Details :-*IMEI-352989/05/1071218/7
*Battery No.-LCIC80105/4-B