Contact Sirius XM Corporate

I received a promotion for an Amazon Echo Dot through my Sirius radio account. I in error, ordered two Amazon Dots. When realizing this I cancelled my order. I tried to reorder just one Dot but my promotional code would not work, even though it was not redeemed. I called Amazon to see if they could honor the code they in turn stated I need to call Sirius for this matter. Amazon has sent me an email stating that my promotion code was not used and that I did not receive my Echo Dot (see attachment). I called Sirius and explained my case Ref # 190318-017670 to Brenda McDonald. She told me in order to get my promotion code (which was not redeemed) I need to change my one year offer that came with the promotion code to a six month plan and then I could get new code. My current promotion code is good until 4/4/2019 11:59 PM ET. This is ridiculous, I have been with Sirius Radio for over ten years, and have multiple radios. This is inferior customer service, and shows poor customer retention.
It would be beneficial for all parties involved to reissue my promotional code. I look forward to hearing back from you to amend this situation to insure optimal customer satisfaction.

Thank You,
Denise Swansen
dswansen@hotmail.com
845-590-3920

0n 02-07-2019 I phone called SIRIUS 1-855-802-7155 to order a sxsd2 SIRIS XM portable speaker dock boom box. I explained what my order was & got only an approx... five minute sales pitch to purchase everything else I clearly did not want. After two or three no thank you's we finally got to my order. I gave my sixteen diget VISA card numbers and the expiration date and the three diget security code on the reverse side. She gave me my total cost of $52.99. Then she wanted me to give her my complete birth date. RED flags began to pop up as she told me I must give that info... if I wanted the transaction. I have a 30 year retirement from law enforcement and become again suspicious when non pertinent info... is mandatory to purchase an item. I finally gave in and submitted the birthdate. But wait !!! Now after all that I was then finally told that the sxsd2 item could not be sold to me because my VISA DEBIT GIFT CARD does not have my name on it. Then I was told that only the last four numbers of the card will come up on their billing search . The sales pitch ended about there . I went to e-bay got it for $98.99 delivery by 02-15-2019. SAME VISA CARD . Ron R.

New billing issue. You can tell there is a new owner. Each person I talk to is so rude. I was going to renew but think I will just cancel. Never deal with rude people!

You friggin call my phone number all the time I don't want your service and never will stop harassing me.

I had a 6 month service for $30.00 and when it expired you automatically renewed it at a higher rate. I paid for a one time only and did not give a credit card so I couldn't be forced into another plan. The bill is now $170.41 for 6 months on a radio in a boat in storage for the winter. this account needs to be zeroed out and I will be done with Sirius radio forever because of the shady billing. I have prepared a complaint to the States Attorney office and will proceed if you don't zero out my account.

The first comment is customer service is very poor. They hire these people from the Philippines which is cheaper labor. They are very rude and nasty. Second complaint is when you tell them did you want to make it a payment arrangement in two weeks they are represented will try to tell you to borrow money from her friend. I have been with XM for seven years now and I really believe this company has gone down hill tremendously. It’s all about the profit not about the customer.

You company gets no stars! My problem started a month again and to today was the worst. t 8:21 am I called today I was told my radio should be working but it was not, the girl said she would send a signal plus an email. My radio did not work. I called again at 12:16pm spoke to someone else , she told me I lied I did not talk to anyone this morning and she was not turning my radio on because I owed $201. today! I told her I had a special and they were send an I voice she said, no I owe the money an she is not turning my radio on!. Left work still not service. Paid the $32 dollars sat on hold for 45 minutes and the gentleman told me I must may and I told him I did, no payment was received. Went to the gym called again sat on hold for 23 minutes ans the hung up. Called again at 7:21 for 34 minutes asked for your complaint department and the hung th phone up on me! All the nonsense in a 12 hour period. Now I am so mad, I still have no radio, I have a promotion and I still owe $201.00. , and no radio. I don't care! Keep the $32 dollars because all this drama is not worth it!

I'm not sure who I need to speak to but after speaking to three Sirius XM customer service account reps. 2 Listener Care reps last night about an unauthorized charge to me I would like for this email to go to someone who can actually say anything but "I'm sorry for the inconvenience!"

The issue: I purchased a new F 150 from the dealership I work at as the Finance Manager. I received in the mail the "early bird" offer to continue my service for 6 additional months for $29.94. As I spoke to account rep during this process it showed in my sign up email I would be charged $61.44. I told him that was incorrect and he agreed! He told me I would only be charged the $29.94 amount of the offer for 6 months. However, I was charged the $61.44 and it was withdrawn from my account without my authorization. This is a serious issue regarding inaccurate and may even be illegal (my attorney will determine this) actions on behalf of Sirius XM Corporation.

I eventually after the continuous "scripts" from the account reps decided to end my subscription all together. Very frustrated and angry from the lack of customer care your company or some individuals claim to care about when it comes to listening to people like myself. Let me say that everyone was nice but never attempted to truly listen to my concern about an entity withdrawing unauthorized money from a customer's account without their knowledge or allowance.

So I cancelled the service. I was told it would take 3-5 business days for me to receive the money credited back to my account. I agreed (hesitantly) only because it didn't take 3-5 days for you to withdraw the full amount from my account. Then I received the authorization for the refund in the amount of $61.43 not $61.44. This seems inconsequential to you perhaps but to me it is a matter of integrity. Sirius XM management's lack of integrity and doing things like this says a lot about you as a company. Now I'm sure you are sorry for the inconvenience but if you were a company that really believed in listening to your customers then you would simply do the right thing.

Their process is broken and the bottom line is Sirius XM as a company has mislead me and I will not tolerate this treatment.

My husband and I purchased a Ford Mustang at Cedar City Motor Company in Utah on March 5, 2016. We are very happy with the car except for one major problem. The salesman told us it had access to SiriusXM Radio. In fact, in with the owners manual there was a pamphlet stating welcome to the World of SiriusXM and instructions to connect. When we got home we attempted to connect to Sirius unsuccessfully. We called Sirius and they informed us that our car does not have a Sirius radio. We then purchased an after market receiver from Sirius and had it installed in the car. It has to be attached to one of the air vents and sticks out looking very cheap and sloppy. in addition, our Ford radio is so basic that it does not have an auxiliary input jack so they had to run the Sirius through our FM radio.

Last week I drove to Nevada and found out that as soon as I get out of range of the local FM station I lose reception. I then have to try to connect to various local stations as I travel. It totally defeats the whole purpose of Satellite Radio which should give reception as one travels. If we had been aware that this radio was so basic we would not have bought this car. I feel that this car was misrepresented because you included a pamphlet which led us to believe we had a better radio. What can you do to replace this cheap radio in our new car???

No life time Sirius XM, no buy no bull stop sending me letters unless you have life time Sirius XM. I don't want to hear from you. Thank you my radio ID number is clear so do not bother me anymore with your scams. When I call customer service and want to cancel I hope you let me.

Horrible Customer Service.. The guy who answered my call was very rude with me. Telling me i needed to quit talking so he could explain there policy (which had nothing to do with what i called for) and Basically implied that i was a liar that cancels my subscription to get discounts and take money away from the company by doing that. And when i told him i was on auto renew for he told me they don't do that with discounted rates. Which was not what i was told when i Renewed my subscription. Just saying my kids have more manners then Sirius Xm customer service reps do

I paid for a 5 year subscription that was to begin after the 3 month trial expired on my newly purchased Jeep Grand Cherokee. I have been contacted several times recently about renewing my subscription, which technically hasn't begun. On 9/17/2011 (yesterday) I was contacted once again, this time by phone, about renewing my subscription. I explained my situation and was routed to another representative who flat out hung up on me. When I called back, I spoke to a supervisor who assured me that everything was worked out. Tonight, while out with my wife and another couple, I noticed that my service had been disconnected and, of course, the listener service center is closed.

I have spoken to representatives on three different occasions, not including today's conversation with them, and I've been assured each time that my situation is worked out. Currently, I have no service, but they've had my $750 payment since July 1st!! My five year subscription is to begin on 10/08/2011. Why is my satellite service turned off??? I'm still in my trial period and, additionally, I've paid for a five year subscription. No matter how you look at it, I should have service right now!!

I have been having issues with Sirius radio. I have been getting the run around for almost 2 months now. I had canceled my subscription 2 years ago, but I was charged $ 191.72, and another $ 184.24 after the cancellation. I spoke with many different people at Sirius and was advised I would be getting a refund for the full amount of $ 375.96. I have made numerous calls, spoke to supervisors and even given confirmation numbers, but still nothing. I have been on hold numerous times for more than an hour at a time. After being told on 3 separate occasions that my refund had been submitted but then rejected, I have become very angry and upset.

Today, again I was on hold for 2 hours, and was told that I was only getting a refund of $ 25.54, What the heck is the problem here. They got their money from my account without authorization, and when I try to get my money back I get the run around. What is a consumer supposed to do when are getting taken advantage of ? I have jumped through enough hoops already, can I sue them or file a theft report on them ? I surely don't want to do that because I loved the service when I had it, but what choice are they leaving me ?

This company is too big to care. I was horrified when I began searching for complaints about Sirius; there are thousands! Something needs to be done about the way Sirius handles their business and how they treat their customers.

I paid for a 5 year subscription that was to begin after the 3 month trial expired on my newly purchased Jeep Grand Cherokee. I have been contacted several times recently about renewing my subscription, which technically hasn't begun. On 9/17/2011 (yesterday) I was contacted once again, this time by phone, about renewing my subscription. I explained my situation and was routed to another representative who flat out hung up on me. When I called back, I spoke to a supervisor who assured me that everything was worked out.

Tonight, while out with my wife and another couple, I noticed that my service had been disconnected and, of course, the listener service center is closed. I have spoken to representatives on three different occasions, not including today's conversation with them, and I've been assured each time that my situation is worked out. Currently, I have no service, but they've had my $750 payment since July 1st!!

My five year subscription is to begin on 10/08/2011. Why is my satellite service turned off??? I'm still in my trial period and, additionally, I've paid for a five year subscription. No matter how you look at it, I should have service right now!! This company is too big to care. I was horrified when I began searching for complaints about Sirius; there are thousands! Something needs to be done about the way Sirius handles their business and how they treat their customers.

Called Sirius to ensure my account was going to be paid in installments, not in one lump sum. Of course they said. Checked my account, $316.00 out. Obviously not what I agreed to. Called back several times, kept saying it will take up to ten business days to get me my money back. I get tired of this and decide to cancel my service. Well, they agree to give me one year free service and refund me all my money back to keep me a customer. A few days later I go to use my credit card and it was declined. I call the bank and learn that Sirius has a hold on my account for $810.00.

I call them and they tell me “somehow” I got changed to a lifetime contract, without my permission of course. And again it’s going to take up to 10 business days to get me my money back. This is criminal. I cannot get any one at Sirius to tell me the truth. I have spoken with at least 5 different people there including managers and supervisors and no one has yet to do what they have said they were going to. Filing a report with my bank and calling the police.

I cancelled my subscription to Sirius Satellite Radio and returned the unit within 2 months of having it. I never hooked it up and sent the Unit back unused. I have had to call them 4 different times, have spoken to 4 different people, including a supervisor, and received 4 different answers. After much determination and headaches, I was able to get the money refunded for the service itself but had to be transferred to a different department in which I was hold for over 1 hour, talked with a supervisor and was told that they were not going to refund the price of the Unit as that amount is going towards shipping fees. I was told that in receiving or returning the Unit that there were NO shipping fees!

I am very frustrated and disgusted with this company!! Something needs to be done so that they are not able to take advantage of their customers this way!

Got my umpteenth call from a telemarketing firm that Sirius contracts. The caller identified himself as calling from Sirius Radio, I asked him if he worked directly for Sirius, he said he did. I asked who wrote his paycheck, he said Sirius. I pressed further and he finally admitted that he worked for third party firm contracted by Sirius and that he was paid by the telemarketer. I stated that I had, previous occasions, asked the caller to take me off the call list, that I would NOT subscribe to Sirius services, that the number they were calling was on the National Do Not Call Registry. Finally I asked him for his name and i.d. number, he hung up.

I have been a Sirius radio listener since its inception but I must say your auto renew policy is the worst policy I have ever had to deal with. I own my own software company and lease cars with Sirius radios. Each time it comes time to renew for another year I have the same argument with your staff with regards to the billing. They continued billing me and sent me to collections for something I in no way was responsible for even though I had cancelled by subscription. I fought that and won. Why does it take a customer getting angry and jumping through hoops of fire and rings of steel for you people to provide customer service? This is the most absurd thing I have ever dealt with with regards to payment for services.