Starbucks Complaints Continued... (Page 2)

Asked for a coconut milk decaf maciatto and I have allergy to milk and have anxiety so I need decaf. The lady gave me a hot latte and I saw her put whole milk in my drink! And give someone else what I asked for and when I complained they said it was coconut milk and that it just prints latte I’ve been to Starbucks before ordered same thing never got it wrong !

Just went to Starbucks on 9000 and Redwood in West Jordan Utah ordered two hot espresso coffee’s, Venti size. Picked up my drink, I was like, these are pretty light, took the lids off and yep, both coffees are about an inch and a half down. So basically received medium coffees for the price of venti. I think this store is cheap!! Just ridiculous and not okay. Thieves!!!

I’m complaining about a specific Starbucks Hwy 550 & NM 313 Bernalillo NM. My husband and I go to this Starbucks usually twice a day and spend about $20 a day on coffee. We have been going there for 3 years but have been customers of Starbucks for at least 14 years. In the last 8 months the manger has changed multiple times. Every time we think it will get better but it’s only gotten worse. I can’t tell you how many times we have got our coffees home and tasted like warm milk. Not only do the drinks taste bad but several times they don’t have Grande cups or Venti and wanted to put them in tall cups and I have been sold coffee and told sorry we don’t have lids. Yesterday I was excited for the holiday drinks to come out and it was early morning and no reusable red cups. Today I ordered a Caramel Brûlée Latte and no Caramel crumbles to put on it. I told them they should tell us when we ordered they were out instead of giving it to us not made correctly. I got an I’m sorry the crumbles melted in the truck. Please please please get someone at this store who can manage it. We live in Placitas NM and another Starbucks is in Albuquerque which is to far to go. We love our Starbucks and really are hoping this email doesn’t fall on deaf ears. I have never complained to a store or restaurant so not sure if I’m wasting my time. You can check our rewards cards and see our loyalty to Starbucks Thank you Ellen and Tom Randall

I receive emails from Starbucks advising me that I have a birthday drink waiting, or a promotion that I will have a free drink loaded if I buy a drink. When I go to Starbucks to redeem, the award is NEVER loaded on my card. I chatted today with Raul M and it took abut 45 minutes to resolve NOTHING. Here's how it went : Raul M.: Thank you for contacting Starbucks, my name is Raul M.. How Can I help you today?
Erna Donner: Did you read what I submitted?
Erna Donner: My rewards are not being loaded. I had to pay for my birthday coffee last April and now I couldn't redeem my free drink again today
Erna Donner: So the barista said today that I need to contact you
Erna Donner: ??
Raul M.: Hello Erna.
Erna Donner: Hey
Raul M.: I am sorry to hear about the problem you are having with your Rewards. As a customer myself, I also like to take advantage of rewards and promotions, so I can understand how you are feeling.
Raul M.: Could you please tell me what you purchased towards the 10/12 - 10/14 "Something Fun Something Free" promotion?
Erna Donner: I believe it was a grande latte.
Erna Donner: :) My usual
Raul M.: Thank you for the information.
Raul M.: Erna, I could see the purchase you made in 10/13 and that the Coupon was added to your account on this date.
Raul M.: You will have the option to redeem it when tapping on Pay on the app or when confirming a mobile order.
Erna Donner: so I cant just give my card to the barista?
Erna Donner: I even spoke to the manager there who didn't know why I couldn't redeem it.
Erna Donner: Raul - I have the email up now and it instructs me to just tell the barista that I have a free drink
Raul M.: Yes, you can tell the barista as well.
Erna Donner: I did that today and he said I didn't have one loaded. Again, the manager confirmed that
Erna Donner: And I bring up the birthday drink because I rec'vd an email that I had a free one but when I tried to redeem it, they said it wasn't loaded. Something is wrong in your system
Raul M.: Did you uninstall and reinstall the app?
Erna Donner: No, why should I have to do that?
Erna Donner: This is getting a bit ridiculous, honestly. Can you fix the problem ?
Raul M.: Because uninstalling and reinstalling the app fixes many of the app problems that can arise.
Erna Donner: your app registered my purchase on 10-13 so I think this is on your end
Raul M.: I understand your point. This is why I suggest you to uninstall and reinstall the app in order to see if the problem, which is in our end, gets solved.
Erna Donner: Thanks anyway. I'll just write a letter of complaint.
Raul M.: In reference to your Birthday Reward, I would like to let you know that members must make at least one (1) purchase such as a beverage or food item in a Starbucks location within the last 12 months of their birthday with their registered Starbucks Card in order to receive the Birthday Reward.
Erna Donner: Then don't send me an email saying I have one.
Raul M.: Do you still have this email?
Erna Donner: I tend to pay cash, my preference
Erna Donner: I could probably find it but I don't really care. I told you about it so that you'd understand that this isn't isolated
Erna Donner: I thought this would be a simple thing to resolve
Raul M.: I just added a Birthday Reward to your account as a one-time courtesy. Please keep in mind that it will take up to 15 minutes to appear, and that it will expire in 24 hours.
Erna Donner: but, ongoing...will this be fixed?
Raul M.: Regarding the Free Drink Coupon you just received, it is on your account and you should be able to redeem it. Please uninstall and reinstall the app (this should take around 5 minutes). If you are still unable to see it there after this, please give us a call. You can reach us at 800-782-7282 (800-STARBUC) seven days a week from 4 a.m.-11 p.m. Pacific. Please reference Case #181019-000271.
Erna Donner: ok. Good bye
Raul M.: Thanks again for contacting us. If you ever have any questions or concerns in the future, please don't hesitate to get in touch.
Raul M. has disconnected.

While I appreciate Raul loading free drinks to my account, I have no confidence that I'll be able to redeem them. In addition, 5-10 minutes between replies from his end, are unacceptable. I would have appreciated some assurance that the problem is resolved or at the very least, how reloading the app would fix it. Ridiculous waste of my time.

I order coffee from my app 5x a week. The App notes order will be ready in 3 to 5 minuets. Today, as it is most days, 35 minuets later,coffee is not ready. This is the store in the US Steel Bldg in Pgh PA. Total chaos is typical at this store.

I ordered my drinks off the app. There was no one in the store or at the drive-through when I arrived. There were three barista‘s standing behind the counter talking next to the printer. But nobody bothered to make my drinks so when I got there I had to wait and I was in an extreme hurry. Then they proceeded to tell me they don’t have any almond milk. And this is the way I receive my drinks smashed with a lid. The one time I’m in an extreme hurry and this is what happens.

I ordered the new Starbucks protein drink. I didn’t like it, so I went back and kindly explained. I proceeded to ask if I could be refunded what I paid onto a Starbucks card. The manager was not very kind in telling me that he can’t do that. I explained that I’ve been to many Starbucks where my friends have been refunded for drinks.

At 5:13 on 10/12/18 I took my son to Starbucks at 3520 Massachusetts Ave in Lemon Grove, Ca. for breakfast. After leaving the drive through and dropping my son off at school, I received a photo of his Smoked gouda bacon sandwich which had no gouda chees or bacon. My Vente latte, was 2/3 full. It does not take a person with an MBA to figure out that every forth cup of coffee sold at that rate would be pure profit. My wife and I are true fans of Starbucks, I'm sure this was just a QC issue.

Regards,
Michael H Tucker

This is the second notice of the issue with charges to my Debit card. Since January my card has been charged double for my morning coffee 12 times. I do have the evidence to support this claim. I always go to the same location before work and only receive 1 coffee. I do this every day, Monday to Friday. The staff there know me very well. Could someone please respond to this email and see if we can resolve the issue. Thanks, Klaas Pauli

some of your employees do not know how to make a simple hot latte. they leave the foam...after telling
them you do not want foam or even if you state ...light foam...you get 1/2 foam and 1/2 latte.
please train all of your employees. this is the good for the Starbucks company.

I went to a Starbucks inside of the target in Windsor CT. I got there at about 8:35pm and there was nobody in the Starbucks kiosk. I asked a target employee if Starbucks was still open and she said they are open until 9. She told me she thinks he went out to take the trash out and should be back in just a few minutes. I waited 10 minutes and the employee came back at 8:45 and said he was closed for the night. I let him know that I was told Starbucks was open until 9 and the Starbucks employee said he “had to close up early because he had too much to do”. I was very frustrated with the situation because not only did I waste 20 minutes driving to this location and waiting but any other Starbucks nearby would be closed by 9 (there scheduled time to close).

I have been disappointed in starbucks coffee quality for some time now. Also, when you closed your stores for the “workshop” then raised your prices to cover your loses that was the last straw for my husband. He won’t give starbucks any more business. Today I went to get coffee and it took 3 tries to get a hot cup of coffee. The barista could not have cared less. It took another barista to get me a hot coffee in a blend I did not want. I don’t know what happened to starbucks quality or customer service, but if you paid as much attention to paying customers as you do to non-paying customers you would be better off.

I live inTulsa Oklahoma which borders Broken Arrow and the cascara flavoring repeatedly over the past 4 years gets discontinued. I think this flavor doesn’t get the recognition is deserves. Just as a vanilla or mocha, this happens to be my favorite. Please bring it back and stop taking it away. Also if they could get more chicken sausage egg sandwiches that would be great too!!

I go to the same Starbucks and have been for over 2 years now - in the last 4 months or so the “price “ for my drink Changes DAILY! I I am aware there was several increases for the coffee prices however literally I went yesterday and paid 1 price and today another . I asked the manager and she explained yet I went the next day and stated it how she told me to and it was more . Why am I constantly being overcharged ? I can tell you the other sb by me I NEVER ever have this issue and will start to use them instead but I am troubled by this and wonder how many customers this is happening to.

7/5/18 1:45 pm Starbucks at White rd and story rd. San Jose Ca 95127. Jose was chatting with a friend who was holding up the line , so I went before him with a other attendant who helped and had no idea what flavor was cookie I had a question about She then directed me to Jose I asked questions about cookie and was very rude in answering. The friend Jose was chatting with was given a discount by Jose just for being a friend . After I ordered he placed his friend’s order at the register of the attendant who helped me. He then went to the prep room to get drinks ready. When it came to get me my drink,which was only 1 drink, Jose bumped my order after his friends and made me wait! His friend had 5 special coffees made. I don’t understand the whole special treatment . First the discount , second the bumping of my order after his friend’s. Third, can he be at register and prep room at same time. Isnt this health code violation? Please explain and give me a good excuse for this. ??? I have been a long time customer in Los Gatos Ca and believe me I have never recieved this treatment.

Last year I did not get my FREE BIRTHDAY DRINK. I received no e-mail. The location in Wyomissing, PA was quite rude to me about it and said there was nothing they could do.

Now, this year the same thing happened. I contacted customer service via phone on July 11, 2018 and spoke to Nick who told me that an e-mail would be sent to me after 12am on July 12, 2018 which is my Birthday. No such e-mail arrived. Called again in the a.m. on July 12, 2018 and spoke to a girl who said it would come later in the day today. Was told it is only valid for the actual day of my Birthday.

Well, it is 7:35 p.m. Eastern time and I have received NOTHING.

I have been supportive of Starbucks totally throughout the year even though the drinks are quite expensive and yet, when it comes time to give me a FREE DRINK for my BIRTHDAY, just ONE FREE DRINK A YEAR, apparently it is expecting too much!!!!!

Cracker Barrel, Ruby Tuesday, Olive Garden, Redbox, etc. all offer something for your birthday and they even allow quite a bit of time to get to actually use it. Not just for one day. Great Customer Service from all these places.

Starbucks should follow their lead when it comes to Great Customer Service, because you surely don't care about the little guy that supports your place of business a whole year long.

I placed my order through the app including reduced fat cream cheese. It did not go through the first time and said it could not be processed. I read did it thinking it was the Internet and it went through. When I arrived my bagel is not ready they did have the sticker for it I went to the restroom came back out and they said we do not have reduced fat cream cheese. No worries. Three more times they tell me that I could not order reduced fat cream cheese in different way I placed my order through the app including reduced fat cream cheese. It did not go through the first time and said it could not be processed. I read did it thinking it was the Internet and it went through. When I arrived my bagel is not ready they did have the sticker for it I went to the restroom came back out and they said we do not have reduced fat cream cheese. No worries. I did say back to them I had it here yesterday. I ordered the same thing every day and they said it’s been forever we don’t have anymore. No we don’t have that you have to be mistaken. I don’t know why you think that and I finally said thank you for the information and left . Super frustrating at five in the morning to be told you’re wrong about something that you’re able to order online. They were not rude just short and quick to the point. Maybe that’s OK maybe not.

Marble Falls Texas 1 Starbucks. I drove through ordered a Grande coffee with 2 pink sweet lows and some cream. The barista repeated order correctly except asked if I said 3 sweet n low I said no 2 sweetnlow in a grande coffee with cream. They repeated order correctly. When I drove up the window barista took my debit card and handed me my coffee. He then handed me my card with 4 sweet n low packets. I asked do I still need to add this and they said yes I don’t want to get your order wrong oh and here is a stir stick. I said ok I pulled out stopped to fix my coffee there was no cream. I parked and went in to add my cream asked to speak to manager and I was told she was on break. I did voice my complaint to 3 people my concern about paying a price for coffee and it was still an incorrect order that I had to remedy myself. Maybe they should pull that person off working the window. Such an inconvience I don’t think I’ll visit that place again.

This just fell out of our bag of beans. Smells good though!

I have been a Starbucks lover and supporter for many many years! I frequently stop at my local Starbucks throuout the week and have never had any issues with customer service until today. The employee who waiting on me was extremely rude from the very beginning. Upon asking for my order at the drive thru, I felt extremely rushed as she asked me several times if I was ready, which I felt I wasn’t taking long at all, just reading the new summer drinks that were out. When she finally said are you ready yet!! At the window I gave her my money and felt as if she snatched my card from me. After handing me my watered down drink, the window was slammed without the usual thank you or have a nice day that I usually get. I sat there another few minutes honking my horn because I didn’t receive a straw, which was actually thrown in my car. I have never felt so disrespected in my life and have never experienced such horrible service!! I’m 100% completely disappointed. The employee could’ve ver well just had been having a bad day but that is no reason to be ugly to paying customers.

first, the store @ Bi-centennial parkway and Sun city anthem in Henderson Nevada is managed and run by a great manager, Summer Ard.
Myself and 10-12 other gentlemen are in that store 7 days a week 364 days a year for the last 7 years that i know of.
This store was remodeled and reopened on the 19th of April, our group visited another Starbucks while waiting for the completion of the remodel.The store re-opened and seemed not to be condusive to groups of more than 4 people. ( 4 small tables). Our group, taking up the 4 tables
were discussing the remodel, the lay out and how it seemed to bottle neck the serving area and tighten the seating area. During the discussion regarding seating a women (Ms. JEN SIMMONS) who we recognized as your district manager interjects with a shocking comment ...." you are lucky you even got this". to a man (11) of us were appalled to say the least and now looking for another place to have breakfast 364 days a year.
This is the second run in we have had with Ms.Simmons.
As mentioned your manager at this store is loved by all of us who frequent this store and she has a staff that is second to none.
thank you for your attention to this matter and we hope to hear from someone.

sincerely,
Tony Dyer

I am perplexed about how to communicate my issue with the Center Place SB, located in Greece (Rochester suburb) NY. A barista, by the name of Alyssa, is seemingly scared to wait on me. She ducks in back when I enter the store. This happens each time for about a week. All the baristas seem to be in on the problem. When I first was attended by her, she was attentive and did her job well. I worked as a busboy, waiter, and cook. I know when a person working in the food service business does a good job. I chit chat with everybody, enhancing my SB experience. I love SB. Even down in South Beach, Fla. I probably said something stupid, for I work night shift, and don't get enough sleep most of the time. I was going every night to pick up my order of coffee or Tervanna tea, but I will desist frequenting that location. Please tell her I apologize and tell Randy, Joe, and Mary Ann I will miss them dearly. They are all great at that location. My favorite store. Sincerely,. Wes.

Michael Nelson
6107 9590 5463 2868
(858) 336-7139
801 Palm Ave, Suite 104
IB,CA 91932

(1) Asked for Vente ICED Carmel Latte w/ Whole milk (Received Hot) Redo
(2) Asked for Vente Iced Carmel Latte W/ WHOLE MILK (Received w/ 2% milk) Redo
(3) Asked for Tall Carmel Machiatto w/ SOY MILK as wife is lactose intolerance (Received w/ 2% milk (she got very sick)
(4) Asked for New Tall Mable Pecan Latte w/ Almond Milk this morning (Received very bitter w/ chunks in it (trashed it)

My wife and I have been members for a very long time and go to Starbucks everyday. We know this Starbucks is new but something needs to be revisited. I don't know if they need more training, or just not paying attention to customer requests. We have to go into the store and can't go thru the Drive-thru to verify or drinks now.

I go every morning to get my ice coffee and today Starbucks was out of Whole Milk and another time brown sugar. Don't understand how Starbucks Coffee can run out of milk and brown sugar in the morning. So I had to go back home to get my whole milk cause I only drink the ice coffee that way. Very disappointed today.

Tiia in Starbucks at tower bridge refused my 9 year old daughter from using their facilities, despite the fact that I have been a loyal Starbucks customer for 20 years, just because I had bought my beverage from Starbucks down the road. Tiia could see my daughter was in distress but she wasn't budging, great customer service and empathy Starbucks NOT! That's one less family to support you.

I feel compelled to write this note to you because what I witness today, Saturday, April 9th at around 11:30am is not the first time and as a customer it is bothersome. You may not realize but it is a bad reflection of Target and Starbucks management. It certainly did not give a good impression of your establishment to customers. I was not the only customer that was bothered…

I am a regular customer of the Target on Capitola and basically always get my usual at your Starbucks kiosk. Today while I was waiting in line, and there were several other customers also waiting to be serviced, I witness Target employees inside the kiosk area questioning the Starbucks baristas while they were trying to service customers. I will assume these were either Target supervisors or managers by their tone and in the manner they were speaking to the baristas.

Not only were they delaying Starbucks customers getting their orders but they were loud enough for customers to hear what the issues/problems were. As I am also in the customer service field, I was bothered by their behavior and plain disregard for customers waiting in line and quite frankly for the Starbucks baristas that were working there at the time. And let me emphasize that the baristas were obviously trying as much as possible to keep the service flow moving while being interrupted. I actually felt bad for the baristas and I was quite bothered not only for me but for them.

I hope you take in consideration that customers also notice the behavior of supervisors and managers and the way employees are treated. Today was an example of how little regard you have for your Starbucks baristas.

I got a coffee today and it tasted burned and horrible. I complained to the manager and she ignored me!

The bathroom at Starbucks west 86th st and Columbus Ave has been out of order for 2 days due to a light bulb not being change. This is a little much don't you think New York City? I know Starbucks as a company makes a ton of profit, especially at this location. You would think that they could at least have a working bathroom.

Why do I feel like Starbucks makes 99% profit off their coffee? I mean it only costs a few cents to make, but they charge customers an arm and a leg. Wow! Their executives must be rich off the markups. I guess I like my coffee like every one else, but the problem is I am not willing to pay 5 dollars for something that cost them 20 cents to make me.