Contact Starbucks Corporate

I was refused service at the local Starbucks and told “we think you should find another Starbucks that could fit your needs”.

They feel that because they have given me incorrect , subpar and horrible drinks; and I told what was wrong instead of just throwing it away in front of them.

I should be to risk if I may get a good drink on a visit! It is not my fault that they cannot train staff to know how to read what is requested of the drink!

I’m very angry at the treatment and I’m being sent away because they can’t work correctly or effectively to meet a need.

I do not order complicated drinks. I simply as for additional pumps of whatever flavored coffee I get. That shouldn’t be hard

We have frequented Starbucks at 24575 Copperhill Saugus, ca 91354. The employees tell you the same line I’m sorry we are a little backed up, your order is being worked on. When you complain to they give you a dirty look like it’s your fault. Once my coconut millk didn’t taste right they asked if I knew what it tasted like! Of course I do! I asked for the manager today they did not want to get the manager much less give me the GM’s name! I believe it was Arlene S. She was not in and would be in the next day. If you check the reviews they confirm what I am saying. The reason that name he contact you today was beyond rude. My daughter was ordering I was behind her. The second I got to the register the barista moved and I thought she went to take care of something. Then someone came to change the drawers still no one said a word to me. Then someone walked up to the register typed something in and walked off. Still no word to me. I went to the next line and explained I asked that the manager be notified she agreed reluctantly. I waited for my food went back and asked for the GM’s name oh your order is being worked on. I insisted an was finally given the name. I have never been to a Starbucks where the service is consistently poor. This shop is in our direct route. After today I am willing to go out of my way to go to another Starbucks to get better service! Laurie 661 904 5956.

This Starbucks is at 1200 West 6th St, The Dalles. This is becoming a homeless hangout, filthy, and very scary to patronize. Today was a classic example of homeless after homeless person coming in, verbally accosting patrons, sitting next to people uninvited, touching drinks at the counter that they have not ordered , and very violent scary behavior. No employees reacted to any of this. The place is being run into the ground! I had my phone out & ready to call 911 as my friend & I were verbally harassed by a very unbalanced man who wouldn’t leave us alone. We even moved & still his tirade continued.

Why must Starbucks allow these types of aberrant people into their stores when they are not purchasing anything or enhancing the area with their filthy presence? They don’t belong! Sick people in our society & we are supposed to put up with it? No….not when I am paying to be in a store, acting appropriately, & not bothering others. Please clean up your act in The Dalles! I will NEVER go here again. Filthy, disgusting, slow moving flies buzzing, not one single barista cleaned a table off the entire time I was there. Shame on you, Starbucks. Disgusting!

Pretty sure I won’t receive a response from you…….seems like the dumbing down in America is full-on here these days & now it has showed up in Starbucks…….sad sad sad.

I visit Starbucks often. I also purchase Starbucks pods for my Starbuck espresso machine at home. I support Starbucks. Imagine my disappointment when I tried to cash in my free birthday drink the day after my birthday. I was told that I had to use it on my birthday only. I can see putting a limit of maybe 1 week to cash in but 1 day? Really?

On July 15, 2019, my husband and I bought a Mocha Frappuccino, Grande and a iced coffee at the Starbucks, in the Target Dept. Store, in Medina, OH. I asked for Non Fat Milk and No Whip Cream. She repeated it back to me. We picked up our orders and left the store, it was pouring rain so we rain for the truck. When we got in our truck, we noticed my frozen Frappuccino wasn't made correctly!! It was pouring outside, so we didn't go back into the store. It isn't often that whomever is making my frozen drink gets it wrong....but the gal making it on the 15th GOT IT VERY WRONG. She ADDED waaaaay too much chocolate, more then what the recipe called for, so much so that neither one of us could drink it!!!! Neither of us asked for extra chocolate... This has been my only drink I order since Starbucks arrived in Medina, OH.

It was soooooo horribly sweet and Dark in color, we poured it into a glass jar when we arrived home, thinking to use it as a flavoring in my husbands coffee. When we poured it the whole bottom of the Starbucks cup was thick with chocolate.... WHY would you add in double the chocolate when NOT asked to add anything in our drink????

How do you train your employees? Perhaps you are not thorough enough? When asking for no whipped cream, don't have your employees compensate with double the chocolate for customers.

I live in Cranford, nj and I frequently visited the Starbucks on south avenue in Cranford. The baristas are great and the location is in a perfect spot but the last 3 times I’ve been there I have to stay have made me want to stay away from this location. Around 8pm there’s a group of young guys who hang out blocking the entrance and don’t even bother moving and even stare you down as you are making your way up the stairs. I had my young daughter with me and I had to walk around them to get up the stairs and I even said excuse me and one of the kids didn’t even bother to move. These kids had their duffle bags and slip on shoes all over the front entrance and we’re running in to get free water and check on their phones that were plugged into the wall charging their batteries. Not one of them had a drink they paid for just the free water. Now I don’t mind at all that you offer paying CUSTOMERS to come in and have a seat, charge your phone and grab a drink of water but these kids are making your paying customers feel uncomfortable. As I was walking out 2 older ladies were sitting outside at one of the tables the store has Set-Up and they even thought it was ridiculous no one had said anything to them because they were running up and down the stairs and jumping off the railings. I’m sorry to say but I won’t be returning to this location. Good luck!

1304 F St Washington DC location really let me down. I preordered a drink. When I walked in, the cashier said, "Oh it just got here."

There was no one in the store waiting. They just didn't care enough to get started on my order. They asked me to walk up to get a Stevia for them to make my drink.

The location was dirty and in disarray- at 5:47 AM. See picture of trash on the stairs. The barista didn't have an apron on. I took a pic of that, but I can only upload one pic.

I love Starbucks, and today made me feel like Starbucks doesn't love me.

Worst experience ever was humiliated ignored waiting 20 min and leaving without drink sound like perfect place lol actually I was on my break decided to get drink from you I left stressed humiliated why just why I’m not sure that’s Starbucks thing please let me know it’s to my stress in life I will talk about it everywhere just because people come to Starbucks and expect some kind service but I guess we shouldn’t expect nothing from you

I go to Starbucks daily. I love the double smoked bacon sandwich.

Recently my last two sandwiches only have 1 pc of bacon. That’s a ripoff. Please make sure preparers know it’s two Pieces. That is what double means. Thank you.

Waited for over 10 minutes for drink at Baton Rouge Perkins Rowe Bluebonnet store. Complained to employees. Told me that there had been mobile orders ahead of mine. The point that I was making is that a couple of folks in line behind me , white guys,received their order before me.. Employees were not courteous.

I’m a huge fan of Starbucks but the drive through of the one on Olio Rd/116th in Fishers is painfully slow. I’m aggravated lately every time I’m on line.

Service, coffee, everything customer service related was great.

Only complaint is the entry door needs to be fixed!!! Door has no mechanism on it to prevent it from slamming EVERY time the door is opened. Made it very difficult to have a business meeting w/ the VERY loud banging from the door literally every 5-10 seconds. Ended up leaving & moved the meeting to Panera. Too bad.

Starbucks - please, please fix the door!!!!

I’ve been a Starbucks loyal customer for years. Yesterday morning my coffee was not even warm and it had lots of coffee grinds inside my cup? I mentioned it to my barista this morning. She simply said o well! I ask if I was not satisfied with yesterday coffee it should be on the house , she says I should of reported it that day? I have a work schedule can’t be late. She charge me my coffee! It’s been a few unpleasant service here jamacha in spring valley. My history shows which Starbucks am texting about. For now on I will be going to a different location spend more of my morning traveling further to another Starbucks and spend more gas. In order to not encounter bad service. Hopefully this takes care of my problems! Luis E.

Ordered a fruit and cheese box this am. The fruit is completely rotten. This is not typical, but I wanted to make you aware. I was extremely disappointed, especially with as expensive as it was, and not in a position to return.

Waited 25 minutes for a lemonade at Winchester and Magliocco in San Jose. I think the two young guys are smoking too much week and enjoying messing around with customers.

Wrong order, when I told the clerk it’s not my order she ignored me, I wait about 7 minutes waiting and about 5 customers after me got their orders, tried to ask her about my order she ignored again, another clerk came an fix my order, then I asked her about her name she also ignored me with a very rude way. This is location is at west Belfort and grand parkway. Richmond tx

I visited the 272nd location on pac.hwy, the girl was new! Not even trained, I ordered a venti starbucks double shot on ice, she handed me a venti cup with a shot of espresso and a scoop of ice!! When telling her this is not what I ordered she raged that she was new and it wasn't her fault she was alone!! She went to "call" someone on how to make my drink, I told her never mind I could tell her how, she continued with am attitude!! I then asked for my $$ back, she then kept mumbling unfer her breath , asked me how much it was and then proceeded to throw my money @ me, having to pick the change up off the floor!! I then asked for a manager, " she said, sorry she's gone" I said that was ok I would ask to speak to the Safeway manager, she then leaned over in my face and said, "remember my beautiful face" !! Who say's that!! BASICALLY THE MANAGER DIDN'T KNOW WHAT TO SAY, JUST ASKED IF i ALREADY GOT THE REFUND????? Worst Starbuck's experience in 30 years!! Will NOT go back to this location ,except to see if the girl still has a job!!???

I will start off by saying I'm not complaining about customer service. What I am complaining about is the quality of the drinks that I get there. I go to Starbucks almost everyday and have had to start actually parking and walking into the mall (Charleston Town Center or driving 5 miles out of my way to get a good tasting coffee. The one on the Kanawha Blvd in Charleston WV is just not good most days. I will go there every now and then when I'm in a bind and it's the only one around with a drive thru (very convenient) thinking well today will be the day that my drink is going to be good, but always seem to be very disappointed, spending over $5 for a coffee that you just can't drink is not good. I know that I should take it back in but I don't have the time and I'm just not that type of person that likes to complain. That's why it has taken me so long to write this.
I just think that this store should be reevaluated on how to make drinks. I know they are super busy but who isn't. I can say the Starbuck inside the Charleston Town Center and the Starbucks On RHL Blvd and even in one in Target in South Charleston are great.

I was at the Orlando airport for an early flight and the barista made my drink wrong I went up to the counter and told her this isn’t what I ordered she argued with me that it was I spoke to someone else and they also stated that was what she made you. I ended up leaving upset and disappointed for my flight home.i three the drink away and have called the phone on the receipt to file a complaint each time they tell me someone will contact me with in 48 hours I never hear a thing so I’m filing another complaint in hopes of getting some resolution for this horrible experience!

On 4/13/2019 I was loaded $100 on my Starbucks Card but it never go to my card until today I check with the girl but they said I have no receipt it nothing they can do .
I hop next time there should do a better job so I don’t have to lose my money.

On 4/13/2019 I was loaded $100 on my Starbucks Card but it never go to my card until today I check with the girl but they said I have no receipt it nothing they can do .
I hop next time there should do a better job so I don’t have to lose my money.

On Sunday, April 07, 2019 at the store located at 743 N. Lake Ave., me and my grandson went to get a birthday cake pop (one year old) I notice when he was eaten it the color was wrong. I took it from him and the inside of the cake pop was raw. Please help me understand how that could of happen?

Angela Myles, Consumer
amyles@dveal.com
626-318-5716

My birthday was in March and I never received my birthday reward.

I went to a Starbucks today, ordered the same drink that I’ve had for months. The girl said it would take a few minutes because there was no iced coffee so she would need to make it. Got my drink. It was horrible. I told her it didn’t taste right and it was lukewarm. There was no sticker on the cup so i wasn’t sure what it was that was made. I told her the order again. I was the only customer ordering and the only one waiting. There was no drive thru. She remade the drink. This time it was at least cold and i saw her choose the right milk but i order sugar free and it was so sweet that i could t drink it. So i took it as i walked out and didn’t try again. I hadn’t ever had this problem with baristas before. But the before and after cups were both horrible. There was not a sticker on either cup. She was the only barista in the place. Super disappointing.

For the past five months, every time I have went to any Starbucks in Greensboro or Kernersville N.C., they told me I was only able to order one birthday cake pop. Although, when I went back 30 minutes later, they gave me another; therefore they were not out of birthday cake pops. This doesn’t include the many times I’ve been that they haven’t had ANY birthday cake pops whatsoever. They have also gotten my order wrong multiple times. I’m am very disappointed in their work ethic.

I purchase a cup from Starbucks and asked them to put my drink in it. They paced the order sticker on my cup and when I tried to remove it later, it was impossible. It wound up destroying the surface of the cup. I paid over $12 for this. I can’t return it because I purchased it at Dallas airport during my business trip.

Went to your Taunton location to try your new Green tea Matcha! My husband got the venti iced with 2 shots of expresso and it tastes like water . He received his after waiting about 15 min . I then continued to wait for mine, after about another 5 min the server said it will be awhile longer be Ouse it was hot not iced as she continued talking to her friends! When I did get mine , I left and the first sip was a lump of green tea! It was so strong I could not drink it. When I did dump it out , it was nothing but clumps of green tea! Customer service 0.. Quality of drinks 0. 15 dollars down the drain

I visit my Starbuck’s every single day I’m at work. My coffee costs me $5.92 each day. I order my coffee with LIGHT foam because it’s so expensive I want to get as much coffee as possible. Two weeks ago on two separate occasions I picked up my coffee and I could tell by the weight that it wasn’t full. When I opened the lid, I could see that it had inches of foam. I didn’t want to complain, but I wasn’t happy. Last week when it happened again, I decided to say something. I stuck my finger in the cup to show them how much foam and how little coffee I was receiving. They offered to remake it and I said no, that was okay, but I wanted them to know so when they see my name to please make sure my coffee is full with light foam. I order every day. They know me. Today...it happened yet again! This time I told the manager and he had them replace it. But this is frustrating for me. A $6 coffee should be full.

February 13, 2019, between 3 and 4pm we were at Sea-Tac International Airport Main Terminal waiting for our departure on Alaska Air for 10 days in Kona/Hilo, Hawaii. We stopped by the Bistro in the main terminal. It was very busy due to all the weather delays but your staff were organized though swamped. Very pleasant.
We received our drinks and I sipped my latte, it was super hot. I let it cool down before drinking more. By the time we boarded our plane I felt a blister forming. I got a glass of cold water to relieve the discomfort. The blister the size of a marble formed on the roof of my mouth. When it broke a couple days later leaving a painful open wound. This experience certainly put a damper on a long awaited vacation but the only positive thing was the 10 lbs. I lost instead of gaining on holiday.
Respectfully Submitted,
Sharon F. Price

There should be a different approach to your mobile orders. I stood inside Starbucks for 20 minutes before they even made my drink. The only reason we went inside was because NO ONE was there. This is completely ridiculous. Staff was rude after I asked if my order was being made.

Three times recently my drink has taken so long my friend has been ready to leave by the time I get mine, and she even ordered after me, First time it happened they did not even have my order, When I ask about it, which I have had to do all three times they say they are really busy. I see that, but people who ordered after me have already got their drinks and left already. I frequent this location quite regularly and by the third time this happened I am not happy about the service, and not happy about the response when asked why it was taking so long,
Your attention in this matter will be greatly appreciated

thank you
Nancy Moore

ordered Dunkin Donuts original DECAF coffee k cups received instead Cafe escapes chai latte keurig.

I’m a Starbucks loyalist usually visiting a drive thru 5-6 days a week. The Starbucks in Muskego WI needs help. Drive thru times consistently range from 15-20 min sitting in line during weekends. They are under staffed and not efficient at all and it continues to be very frustrating for the regulars. I go to several others throughout the week and never experience this type of slow service. Please talk to manager get them son training, help and more staff to handle the large volumes of customers.

Went to Starbucks in West Sac. CA. It was cold and I wanted a hot drink. The machine to make hot drinks was broken. I had to get cold drink! So dissappointed. As I needed to have a caffeinated drink at they time to finish my work day.

On Feb.4th I tried to use the rest room at the 770 8th ave ,NYC 10036, location. The restroom indicator showed Vacant, when I asked the Barista for the code she told me that there was no bathroom in the store. Suggest that a sign be placed on the door that is apparently is the bathroom for customers to indicate that this is not a bathroom.

I often stop at the Belle Meade Shopping Center Starbucks, Harding Road in Zip Code 37205, on Sunday mornings. It’s always painfully slow, so reliably slow that the slowness is the usual topic of conversation of those in line.

This morning was particularly maddening. When I walked in 4 employees working. One person ordering, one in line, so I became the second in line. 12 people by actual head count seated and reading or talking. From speaking first word of my order, with no hemming & hawing, 12 minutes to receiving my Chirizo & Cheese toasted sandwich. I asked why so slow and the counter person, with no irony, said, “Oh, we have a big back log of orders”. Total bullshit !

Then one of 3 of us waiting for our orders said, “Oh, the slowness of this Starbucks is believed by it workers to be its charm”.

Have not received a replay from your concerning replacement of my Gold Starbucks Card. You issued me a #190115-008731 . My old card is almost ten years old and information on front is gone. The charge slip is still good. I can barely see the information on the front of the card. I would appreciate an issue of new Gold Card. Do you still issue them? Thank You . Mr. Randolph

Ordered a grande caramel machismo and it was only 3/4 full

My husband and I visit the Starbucks store in Glendale, CA on 1360 E Colorado St, 91205 on a regular basis. This is our ultimate coffee house experience on weekends, however for the past several times we noticed the homeless male wondering around the store. He uses the restroom several times and parks his belongings on several tables. Most importantly this individual hasn't taken a shower for several months most likely and creates an unpleasant environment for customers. These are the customers who are willing to spend money at the store and enjoy the experience. I understand that the company has gone thru some social media scandals, however the corporate and store management need to take responsibility ensuring the store is clean and welcoming for Starbucks customer.
In addition, my husband was and is a loyal customer for the past 20 years. Lately we noticed that Starbucks either changed or significantly modified the mocha recipe which tastes horrible. To make sure this is a not a specific store, we've tried others in the city and they all have changed the taste. Hope my complaint on two issues will be addressed by your customer complaints and proper department will be notified for further actions!

I am a regular at your store on K and 40 in O'Fallon, MO 63368, we are supposed to have a manager in that store, Hannah. However, she is on bedrest and they brought in someone from California, Ashley. We have yet to see her and customers are starting to feel this. Your staff, who is excellent in the regulars opinions are working very hard to please all of the dissatisfied customers. This store has been out of green tea for a month and other product is getting very limited. You took out the manager, Konoko, that all of us regular have a very high respect for. She was bringing a lot of the staff up to be responsible team players. Now, you can see the street on their faces, they are doing the very best, however, they need a manager in there that has their back and can provide them with the support they need day or night. Also, she should make sure they have the products in that store. Bring Konoko back, and please do not let any of our fine staff leave. I do not normally complain, but this has gone on since the holidays and several of us are getting ready to go to Dunkin Donuts.

I went to store 2013 at 8601 South Freeway Fort Wort, TX off Everman this morning. I ordered a white & black mocha venti, blueberry oatmeal & banana bread. I confirmed it on the screen. About 3 mins after I left I looked in my bag & discovered my banana bread was missing & I was given a classic oatmeal. I called the store & asked if I had been charged for the banana bread. I was driving & didn’t have the receipt and had not looked at my checking account yet. The barista who answered told me I had not been charged. I checked my bank account this evening and my debit card was charged $12.83. I realize $3 may not be a lot but I don’t appreciate being lied to.

I got the new beautiful red holiday twenty four ounce tumbler as a Christmas gift and I was so excited to use it because I love Starbucks coffee.As I was carrying it to my local Starbucks to use it slipped out of my hands and the lid shattered. so I looked around the internet to see if you could purchase a new lid and I can’t find one, I saw others review about the lid being cheaply made which sucks because Starbucks is usually a very good quality of cups. So now I have a brand new cup with no lid and was asking if you could help me out on finding a lid.

Very slow service at the Bartram Oaks Julington Creek Florida location. Possibly not enough people working here.

I visited the Starbucks located in Centennial Colorado at Smoky Hill Rd. and Buckley Rd. It was 7:45 PM on Monday December 10th. I went through the drive through and asked the option of having a blonde pour over for a venti coffee with hazelnut and almond milk, I was told my only option was Pike,that is all they had at the time. Ok... that was fine except for the following experience, when I arrived at the window I waited until someone appeared and quickly handed my coffee through the window and walked away. I have never received a cup of coffee from any coffee company where the cup was lukewarm, its always hot. I tasted it before fully pulling away from the window. Sure enough the coffee was lukewarm! I waited until the window clerk who took my order and payment returned, I mentioned my coffe was not hot, she stated the heater had been turn off under the Pike because they were trying to close. She offered FIRST a refund and reluctantly to make a pour over for me. I opted for the refund, she could have let me have my blonde pour over to begin with! I have heard other bad things about the service at this location, it’s a newer location but these people should be up to spreed when the doors opened the first day. Boo hiss in this store, my worst experience ever!!!!!!

I ordered a grande chai latte from the Concord in Arlington VA and when I received it it tasted like coffee instead of chai tea. I go to this Starbucks a lot so I was definitely surprised by this. I was really busy at work and could not leave to go back.

Shane Stroh
640 Springhouse LN
Murray, UT 84107
Cell Phone: 801-949-7741
Email: shanestroh67@yahoo.com

November 29, 2018

Starbucks Corporation
Seattle, WA.
2401 Utah Avenue South, Suite 800
Seattle, WA 98134
Re: Your insured: Starbucks Employees
Date of incident: 08/03/2018 through 11/21/2018. Store Location 6835

To whom it may concern:

I notified Starbucks complaint line on 8/3/2018 to report a complaint regarding an employee Katie. First, I’m a Registered Nurse is my provision. I’ll provide a brief description of what my daily activities consist of when I come to Starbucks and Chipotle which is usually around 11:00 or 12:00 both stores share the same parking lot. I’ll pull in park and wait in my car texting, listening to music, documenting patient’s notes sometimes up to 60 minutes the time varies. Then, I’ll usually go into Chipotle get something to eat and return to my car, and/or at times I’ll go into Starbucks and grab a Teavana or string cheese and sit down turn my computer and listen to music and research daily news events. I don’t disturb or disrupt anyone. I vary seldom have conversation with individuals. So, I received a call from the company’s area manager on 08/07/2018 he didn’t leave his name or contact information to return a call in his voice message. I did have his call back number on my phone. I called him back he didn’t answer I left him my name and contact information to return my call. I never received a call back. My initial complaint was your insured, Mrs. Katie, Katie knows two former employee’s that I had worked with Cara Stewart and Sarah Boykin. Sarah and I came in together occasionally to Starbucks. Katie mentioned she had heard from Sarah Boykin and that Sarah Boykin made defamed remarks to Katie. I asked what the defamed remarks involved. She stated, I had stolen medication from various patients. Katie didn’t elaborate on the other accusations as there were customers behind me. Katie had shared this defamed comment to various employees at Starbucks. Furthermore, this information was shared with the store manager Dixie who would be able to verify this information, Trevor, Arron, Jodi, and various other employees working at this location. Katie shared this information with several employees at Chipotle (Josey) I know it was shared with a customer named Chris (AKA Buck) The store manager Dixie would be able to validate this. Nevertheless, the slanderous comments and false claims continued about me.
As a result of Katie’s comments and various other staff I’ve listed above this has had a detrimental impact on my professional vocation as a Registered Nurse. I’m currently unemployed and this defamed information as impacted by ability to work as I’ve been unemployed for 4 months as this has impacted my character and good name in the health care field. The statements I’ve listed above are factual and truthful. It has exacerbated by depression and anxiety severely due to these false egregious deplorable comments
I had earnings of $50,000 a year at Valley Behavioral Health and had to resign due to negative impact this placed on my character, as this information was shared with various employees. I’ve noticed people are less friendly to me now in the community. The healthcare field is a large group of individuals and news like this is dispersed into the healthcare industry. To put it bluntly, I was and am humiliated, harassed, embarrassed, shame, intimated, and bullied. As a result of your insured’s negligent and outrageous actions.
The information I’m about to present to you next is an allegation that Starbucks Corporation and the employees assisting law enforcement when I arrived and/or entered Starbucks. I can’t imagine this would have been approved by the Starbucks head corporation level. Although, it may have been approved at the local level without Starbucks Corporation being notified and permanenting approval for this type of activity. I’m sure the area manager Jay and store manager Dixie would have information to validate that this occurred. If true, I’m assuming they were attempting to monitor my computer activity and possible hack into my computer to obtain personal information on my computer. This is a serious privacy violation that would involve computer crimes. The unauthorized access to someone computer tamper with personal information, transferring data, disclosing this information of tampering, and monitoring internet access is a crime. I believe Starbucks approved this to action to take place and was in collaboration with private investigator and/or law enforcement with intent to obtain personal information from my computer. The staff would have been made aware and instructed to notify law enforcement upon my presence in Starbucks. This can be validated with the area manager Jay, or the store manager Dixie. I can provide two examples of when this may have occurred. I’m not sure how long Starbucks keeps their daily video logs. The first incident took place on November 12th 2018 around 11:00 to 1300 a gentlemen entered Starbucks I can identify this individual. He may have been providing legal documentation. The second incident took place November 21st around 1400 to 1600. I can identify this individual. If this was activity had taken place, Starbucks would have required a Judge’s order to obtain a warrant for this type of surveillance activity against an individual. This is clearly alleged speculation and can be validated or disproved by management.
I contend that your insured employees committed defamation of character: slander and libel through text messages. This information would be easily proved as individuals would not lie under oath as they would commit criminal perjury. I’ve been a loyal customer of Starbucks for over 20 years. The fact I’ve had to bring this type of allegation is disheartening and disturbing. I have not gone public with this information, I haven’t hired an attorney. There has been enough pain and suffering and humiliation. I believe the staff were simply misinformed and mislead. It is not my intention to have these individual’s disciplined, nor transferred. I’ve always been a firm believer in educating individuals through policing and procedures. I realize discussing these issues I’ve presented with the staff will create more anger and ill will toward me. I would ask that you please be mindful of this and keep this as confidently as possible.
I think it may take several years to restore my good name. It may require a transfer out of state to work to restore my good name and get my earnings back to where they should be. The pain and suffering is immeasurable. I haven’t had the founds to see a counselor I’m currently on medication of depression and anxiety. I’ve had difficulty concentrating, restlessness, racing thoughts, insomnia, fatigue, fear, heart palpitations, my blood pressure has increased dramatically, thoughts of doom and sadness daily. I’ve lost weight, loss of appetite, and loss of interest in daily activities. It has directing effected my family. It has been brought into my committee where I live. This is absolutely sickening and disturbing. This is quite embarrassing, frustrating, and very embarrassing.
In conclusion, I have brought this to your attention to bring resolution to the defamation of character, the emotional and physical distress I’ve experienced. Take into account your insured’s absolute liability and my serious financial and emotional and physical damages in this case, I would like to know what Starbucks legal team would consider a fair and balanced amount to settle this case. I would appreciate a response with 10 days of receiving this letter. If I do not hear from you within 10 days, I will contact my lawyer and have a lawsuit filed.

Thank you.

Respectfully yours,

Shane Stroh

I used to stop by Starbucks at Chula Vista Mall at least twice a day. They have a manager who does not know how to interact with customers or his staff. I do mobile orders and when I go in to pick it up still not ready. This morning I ordered several items. My order has not been started and the young barista behind the bar seemed surprised that I was standing there waiting for my order. I told her to canceled my order then she called Shannon who started my order. It was just the worst experience. It’s too bad you don’t see welcoming faces in the morning at Starbucks Chula Vista mall. They should just close. All the familiar faces are no longer there. Only a few baristas that I’ve seen for years are not there in the morning to greet customers with a smile and a simple hello.

On Black Friday 2018, I placed an ordered at the Lake St and Jefferson location which started with a coffee beverage that they said couldn’t make because they didn’t have all the ingredients. I also ordered a almond chai latte, chocolate croissant, sugar sprinkle cookie and a berry danish. I was is a hurry. However no one was warming up the chocolate croissant nor the berry danish. The staff was working very slow. I got very upset because I did not receive all my order and I had left out. The sprinkle cookie was missing and I was given the wrong danish. I had to return back to Starbucks with the possibility of getting to my son basketball game late. The sadness of all this drama is that not one of your employees apologize or admitted to making the mistake. They have made mistake with my orders in the past in which I tend to avoid coming to your location at Lake St. and Jefferson although you are very close to my condo. Your employees lack customer satisfaction performance and empathy skills. This is not the first time I get this poor service from this location. I just had enough and don’t deserve this. It wasn’t even crowded that morning.

Atlanta airport concourse c waited in line 15 minutes get to line the guy 2 in front of me ordered coffee he said they were out !!! I said no coffee at a Starbucks ? He said no ! I I said maybe tell people before they wait in line ???
No response from him ! I had to go to my flight no time to go run around
Thanks Starbucks ? No coffee at 7 pm ?