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Write for Us Target Complaints Continued... (Page 4)
363+ reviews added so far. Upset? Call Target corporate: 1-800-440-0680
My daughter-in-law purchased a Hello Kitty alarm clock radio for my granddaughter (5) for Christmas. There is a switch that does not work properly. The switch is almost impossible to move,so my granddaughter and mother have not been able to use the clock. We put the clock back in its original box to EXCHANGE it for the exact item. My daughter-in-law is legally blind and could not find the receipt. This problem occured when her wallet got wet and she laid her receipts out on the dinning table to dry. Her neice was visiting during Chrristmas break, to help with dinner she cleaned off the table and moved all paper work. Now that days have gone by, the neice can not remem ber where she put the papers. She is 12 years old.
I took the mom to Target 1/10/2013 and the customer service department would not exchange like item for like item. How stupid is that? Their reasoning was, she didn’t have the receipt. AND, even if she did have it she would have to pay an extra FIVE DOLLARS if she bought it on sale! I have never heard anything so crazy. ITEM for ITEM exchanges should not be a problem AND paying an extra FIVE $$. Defective is defective.and your store will NEVER get ANY of our whole family’s business again.Really, make her pay an extra $5 just because she MAY have bought a DEFECTIVE item on sale! I expect an answer from the corporate office, an apology, plus an exchange of her clock, item for item. We will spread the word about your unfair and down right stupid return policy.
Sincerely.
Belinda Collier
You have my email address
January 2013, I bought a pair of boots that were on shelves with a 30% off sign. This was not the only pair of this kind on this shelf, but when I looked at the receipt it was for the full price. I asked them why I didn’t get the discount and they said they weren’t on sale. I went back to the section with the manager and was trying to explain the situation. She was so condescending to me and telling me to not talk too loud to her, which I admit I am a loud talker, but I definately not yelling and everytime I would try to explain something she would interupt me by telling me in so many words to shut up. This woman was not very good at her work and I’m really upset with her. She had my sister out of the store, another worker came after my sister and it was a mess.
The store is in Palmdale, California and I will never ever go to a target again. I got my money back for everything I purchased and walked out without anyone listening to my side of the story.
I WAS AT YOUR STORE ON VETERAN’S PARKWAY ON JANUARY 3RD. FIRST I ASKED IF YOU ALL COM AND THE CLERK HAD TO GO AND ASK SOMEONE. I BOUGHT A LOT OF CAT FOOD. ABOUT 70 DOLLARS WORTH OF FOOD, TREATIES, AND LITTER. I GOT TO THE REGISTER AND THE CASHIER SAID I WOULD HAVE TO GO TO CUSTOMER SERVICE TO GET THE DIFFERENCE ON THE COMP ITEMS. TIDY CAT NO PROBLEM. TREATIES WERE 2 FOR 5 DOLLARS AND THEY SAID THEY DON’T DO THAT. IT HAS TO BE A SET PRICE. I JUST TOLD TO GIVE ME MY MONEY BACK AND I KNOW WAL-MART WILL. WHICH WAS CLOSE TO 8.00 BACK. I PROBABLY WON’T BE BACK AT YOUR STORE.
My husband and I purchased a TV for Christmas. We needed to return it to the store. Not knowing the difficulty we would have not having the receipt customer service said if we didn’t have the bank card or receipt (which we paid with cash) we had to only exchange it the same department which would be 008 that means TV’s or accessories. This was ridiculous I went to the department it was a waste of time especially when it was no need for those items. I asked for a store credit, customer service said that was not there store policy. I felt humiliated. There should be a different policy for the Christmas holiday. So I end up bringing the TV back home, a TV that doesn’t work great and was purchased from Target.
Electronics sale via catalogue started 26thDec, was after Expendables 2 DVD, not on shelves, store a pigsty, shelves not stocked, staff not prepared to look through all the boxes out the back to find what should have been on sale yesterday. Was exchanging Christmas gift without docket was was told the correct price my sister in law would have paid but was given the boxing day sale price, considerably less , as this dvd was only recently released, i should have been able to exchange it for the correct price as it was not purchased on boxing day, poor form on Targets behalf ,when I queried this I was given a not very nice look from the young girl, if they can’t handle complaints then they shouldn’t be on the front counter. I believe if something is advertised as being available then it should be on the shelves not still in boxes out the back.
The browns plains store in qld is poorely stocked, if you really want anything you have to go to other stores
I Always go to the taco bell on Judge Perez in Chalmette, La. The past 3 times i have gone I have had food from my order missing or incorrect, but am still charged and pay for my full order (such as a side of nacho cheese missing fromy nachos or a plain taco in place of a volcano taco I ordered and paid for) Each time I was also missing straws for my drinks, napkins and was not offered nor did I recieve any sauces at all. The only reason i even went there most recently was because I was gven a gift card. I have wasted over $60 just in 3 serperate trips on food that was horribly prepared, missing or incorrectly made per my request (ex: no tomatoes or sour cream). After this last time I am completely fed up and refuse to give that franchise any more business. I only wish I could have saved my money.
I was at your Target store today, returning a duplicate Kindle my husband received for his birthday. I didn’t have the receipt as it was from my son in Indianapolis and we are not sure where the receipt is. Although he did purchase the Kindle at Target, I thought it would be no problem returning the Kindle and getting like gift card money in the amount of the Kindle.
No way shape or form. The girl at your service desk was rude, unfriendly and not someone that needs to be dealing with customers at a service desk. I was told that if the Kindle was over 70 dollars that I would have to spend a penny over in order to get the credit in the Department 57 items ONLY.
Seriously … I walked back to see what was available for me to exchange for the Kindle — nothing that I would begin to purchase.
Another customer was standing back in the department when I went back to see what my options were – and she said she had the same problem with Target last week. She took her Kindle back and sold it on eBay for double the amount.
I said this make no sense to me – that Target would rather let you walk out the door if you don’t want items in DEPARTMENT 57 — or have absolutely no use for them. And dear God if you come back a penny under the amount of what the Kindle lists for — the service gal said I couldn’t get my money back then either.
So I walked back through your store and decided to do as the other lady – take the Kindle – of which I understand you already have your money from the first sale – but seriously – don’t you understand that – if I was given a gift card — and kindness I would have spent more than the gift card and you would have the Kindle back to resale.
So be that as it may – i decided to take the Kindle sell it on eBay — took it from your customer service gal — to get home and notice she tore the seal off. There were 2 girls in the service desk area — there were cameras – and you will see that my Kindle had its seal intact – but getting back to looking at the Kindle when I got home — your gals at the service desk decided to pull a fast one and pull the seal off the Kindle box.
I know I am probably wasting my breath and typing with this email- but genuinely hope that you show better customer service through your corporate office than the local store here in Evansville, Indiana on First Avenue.
Please check your cameras, I was there around 9:30am – with 2 children ages 4 and 2. I am so angry that the girls behind your desk was able to pull off a scam to me the public — I could just spit! So, I will anxiously await hearing from you.
And now if I were you and when you run a drivers license as you did mine and you see that I don’t have returns on my drivers license … as your customer service gals – made a HUGE deal about … well if you don’t have x amount of dollars in returns you may be able to go back to the department this came from and get like merchandise …. SERIOUSLY !
That in itself – will keep me away from your stores – there is more fish in the sea than Target! The days of good customers are worth their weight in gold … sure doesn’t hold true for Target anymore… I am sure that is why the general public pays very close attention to those stars and comments that are given companies and merchandise … because THAT IS WORTH IT’S WEIGHT IN GOLD.
Sorry … that I am so frustrated but this take the cake!
I went into a target store in fountains hills arizona to buy a tv for my condo. When I went to electronics department I had seen a tv stating clearance for 398.00. When I asked the associate he said he would scan it. It came up as to no tv’s in stock, so I went and said do you have this one on clearance or that one. All of them showed no. The associate said I could get the display for 5 percent off.
said it was scratched so then I asked for a manager and she said take the display for 10 percent off. Again when I pointed out to her on every clearance tv showing you can get them new for a price “none of them were in stock”. The manager said they are only display for sale. I said to her where on the sign does it say display only?? Every clearanced tv was being falsely advertised. S
o I took a couple pictures of the display to show corporate .what was up with this false advertising, and the manager called security to say I took pictures of them. They said they were calling the sheriff for violating there rights. I never took a picture of them. I took a picture of the display. This was total harassment and all I’m sure is on there camera system.
I was mad so I started to walk and the security had me go upfront. That’s when he said I took pics of associates. I have never been treated like this. Consumer fraud, harassment. My rights have been mistreated and violated For years I have shopped in your stores and given my hard earned dollars.
I cannot believe in this day that a large chain store could be so fraudulent and not care about the consumer. And to call security and say I violated there rights!!! Where are my rights. I will be filing a complaint at attorney general. If you wish to talk.
I went to my neighborhood Target to EXCHANGE a comforter given to me for Christmas. I had no receipt. I was turned away because the item was valued at more than $75.00. I explained that I was NOT interested in getting cash or a gift card back. All I wanted was to simply exchange the king sized comforter for a queen. Same comforter…no upgrade…just a switch for the right size. I was blown away when I was told “sorry, there’s NOTHING I can do for you without a receipt”. The manager “Rob” was too busy to speak with me. Wow! Really? Nothing you can do? Unbelievable.
Soooooo…I just went online and paid off and cancelled my Target card then gave the 2 $20.00 gift cards I had to charity. Called all my family & friends and gave them a heads up on the Target exchange policy. They had the same reaction I did. It was decided that as much as we all hate Wal-Mart….we won’t be going back to Target. Still shaking my head.
Hello, my name is Katherine and I am a loyal Target customer. I registered for my wedding with you and was very pleased….I created my baby registry also with your company too….I am writing because I never have recieved an option to purchase the remainder to my baby registry for a discounted price (10% off or somthing of that nature). I found this odd, as for my wedding I did have this option, my girlfriend (who also has a baby registry with you) told me this afternoon that she did get this offer and also that she periodically recieves coupons in the mail from your store. Is it possible that my registry slipped through the cracks?
I love your store and will continue to shop with you, hoping maybe I could get back on your mailing lists and or have the option to purchase the rest of my registry at the discounted rate? I hope that Target will fix these problems with their baby registry so other moms won’t have to go through the same problems that I have with their lists online. It is a huge inconvenience.
Target’s website is extremely slow which was not a huge issue but makes it very inconvenient to make changes / updates to your registry. Also, I’ve been to 3 baby showers in the past year where there are multiples of the same gift. The first two showers I thought to myself “these guests must not be having the cashier take items off the registry” however it happened to me the last shower I was at. I made the purchase 2.5 weeks before the shower (I made my purchase during the week and watched the cashier scan the registry right in front of me as I usually do). When I arrived at the shower there were 3 other people with the same exact gift!!
I have always loved shopping at Target and have had good experiences (good customer service, fair prices…) I registered at Target and Babies R Us for my baby and am now experiencing the same issue. Items are being purchased and scanned from the registry but are NOT coming off so I am getting multiples of the same item. What the heck is the point in registering somewhere if you have to take back a bunch of items b/c you have multiples??!! I called the customer service line at 8:30 this morning and waited on hold for 16 minutes to explain the issue.
The service rep acted like she could care less but said she “updated” the registry to show the items I have received already had been purchased. When we got off the phone I got online to see if the items appear as “purchased” and they are STILL showing as available to purchase. This makes me furious and I know I have wasted hours registering for items that I’m going to have several duplicates of. NO MORE REGISTRIES AT TARGET for me!!
$199.99 Westinghouse 32″ class 720p LCD HDTV$199.99 Sale All available items: Westinghouse 32″ class 720p LCD HDTV $199.99 2-year Replacement Plan $17 $189.99 with your REDcard. save $80. reg. 279.99. Went to buy adver. TV, the store I went to didnt recieve any? I asked the mgr. if he could call one of the stores that did recieve them, so as to hold one for me, he said no cause it was a 1st come 1st serve. What was I, its not my fault they didnt have them. I asked him if more people had come by asking for the TV, when he said no, I told him people are probably use to you not having the ad. items!
When I go to any target store there is always more employees in the store then customers, now I know why. I called TARGET to verify if t.v. set was available. Asked if I could pay $250 of the $400 price today, and pay the balance the next morning and pick up t.v. then, was told “NO, entire price must be paid at time of sale”. I said “No problem, I’ll go to bank, come down and pay for the t.v. IN FULL, TODAY, but could you please hold it for 24 hours so that I could make arrangements to get a bigger vehicle as the t.v. is a 46″ flat screen.”
Was told “NO, against store policy” Now, I’m 46 years old and have been going to department stores all my life. Sears, Bradlees, Walmart, K-mart, Unclaimed freight, etc., I’ve NEVER seen or experienced a store try SO HARD to NOT make a sale as TARGET did this morning. I called their corporate office and talked to two levels of management and they did NOTHING to try and ammend things to allow me to purchase this set. What is wrong with you people??!!! You’re in business to SELL things!! And here I come with $400 IN HAND to try and BUY something from you and you pretty much tell me to ‘kiss off’?!!
I wasn’t asking you to store this thing for a MONTH for Christ’s sake, I said I’d be there THE NEXT MORNING TO PICK IT UP??!!!! TARGET lost a $400 sale today and a customer for life. You would think in THIS economy, with store chains folding left and right, that these people would do ANYTHING they could to keep sales up and accomodate their customers, but I guess TARGET could care less. I’m going to one of their competitors today to spend my money.
Dear TARGET I just got from your store horizontal cube storage unit. I’m not naive to expect high quality on a $70 item. However, it was shocking to me to see the low quality on the item along with the very poor instructions on how to assemble it. After more than 4 frustrating hours we mounted as best as our guess would allow us. Well I was just puting my itens on it when I noticce that the material is already giving in with the weight of a few books. Unbeliabable.
So I have just threw $70 in the trash can, because it will be impossible to pull it apart boxe it and return it in mint condition, like it is required. No more furnitures from TARGET, not for me.
Last year I registered for my wedding with Target because I have always been happy with the service and products. Until now. In July my uncle sent my wedding gifts via mail as he lives out of state. However, I was unaware that these gifts were delivered because I never got them. We only became aware of their existence when my uncle called to see if we liked them. They were stolen from my front door.
The reason my husband and I know that these gifts were stolen is because upon calling Target customer service we were informed that one of the gifts had actually been returned to the store for store credit. Obviously, we were not the ones who returned the gift. WE have been given the run around and passed off to every department. Target must think that we are trying to pull a fast one on them when the truth is that we no longer want the camera or even store credit. Just the money refunded to my uncle for Target’s lack of security when it comes to returns.
The package included the gift registry which would make it easy to claim the gift was the thief’s with no request for ID. My husband and I are feel that this has been the worst case of customer service and plan on making this known via whatever media possible. Also, we are consulting the EEOC in regards to our treatment. Perhaps if my Uncle’s last name was not of Hispanic origin he would have been taken more seriously. Neither myself nor my family will be shopping with Target.
Once my automatic prescription refill has lapsed I will be taking my business elsewhere. What is more, the 8 people (family and friends) that my husband and I know that are getting married within the next year will not be registering with Target.
I went into the Target in Surprise AZ today. I picked up what I was looking for and proceeded to the check out. I only had 2 items but they totalled approx $130.00. As I’m standing there being checked out the cashier tells me the total and I said just a second I think I have a gift card I’d like to use. And instead of giving me a second or maybe 20 seconds to get it out of my purse she tells me in a snotty tone “well while your looking for that I’m gonna check these people out” The customer behind me who also only had a couple of items. Before I knew it I was being pushed aside so he could use the debit card machine.
I must say that is the rudest treatment I’ve ever received at a cash register in my entire 44 years of life. I was shocked! I am a business owner and I know that if any employee ever did that to one of my customers they wouldn’t be working for me anymore. I expressed how I felt about what she did and she just continued to be rude and snotty. I will NOT be shopping at Target again. And I spend a significant amount of money with Target. I will take my business else where in the future.
I attempted to return a duplicate chrome Baker’s rack I’d received from an online order to this store. An order that Target told me had been cancelled due to their computer error when I called them after I hadn’t heard from them two weeks after placing the order. Customer Service couldn’t find the rack in their database, and as a woman was standing in the middle of that department screaming at the top of her lungs that she wouldn’t be ignored any longer by their reps, I decided to ship it back rather than spend my afternoon looking through their computer records.
My mistake. After several calls over two months, Target online tells me they have no record of my purchase even though they authorized the return shipping and had a record of its arrival and even though the charged showed up on my credit card statement. I sent them a copy of my credit card statement and never heard back, so I filed a dispute with my credit card company.
Six weeks later, Citibank approved my refund. That was on January 17th for an order placed September 23rd. Target’s response was the most unprofessional, incompetent and unethical I have ever encountered. At no point did anyone ever take an interest in resolving the problem and even my repeated efforts met with complete indifference. If you must shop with the bottom-feeders, try Walmart or K-mart. At least then you won’t be surprised when they don’t respond to a problem. As for me, there are far too many online companies to work with for me to ever shop Target again. They won’t miss me and I sure as h*ll won’t miss them.
I was in trussville alabama target tonight . We were there to upgrade phones and ect. , After waiting about 20 minutes while associate who handled comntracts and ect that night , we allowed a lady in tears to go ahead of us. You see she had been earlier to get a cheap charger as she wasnt near home and bought a cheap one…..It was a slider phone and all her chargers had allowed to slide and use phone while charging….. this charger tore up her phone when she went to use it while charging…:(
AS she was in tears she was told it was her fault, shouldnt have bought cheap charger , tore phone up…your problem/// Now even the electronics manager didnt solve problem either… The bad thing was she was waiting on phone call from her son who had been in Afganistion for 2 years and was calling her to pick him up on this phone…. I was not satisfied at all with the treatment she got . The electronics should have sent her to store manager and arranged something for her to recieve the call….
I personally felt soo sorry for her and not a person in Target was concerned about the call from a person who had been off serving our country so they and the rest of our country has freedom/ DISGUSTED, BY THE WAY THE LADY WAS TREATED AND DONT PLAN ON SHOPPING THERE AGAIN…
I need to start by saying I am I frequent Target shopper. Either online or in store. After my experience that will change. I will never return to Target again. On 11/22/11 I had ordered 3 items from a baby registry for a SURPRISE baby shower. I entered my billing and shipping address as the same address. When I went to check on the status of my order (ORDER NUMBER 10233403487) I see they are being shipped to the registry owner- who the surprise baby shower is for. I do not know her address, therefore there was NO way I could have mistakenly put it in. Plus I VERIFIED I had entered my shipping address.
I had submitted a complaint and request on 11/25 to have the shipping address correct and got no response. I called the 1-800 number and was on the phone for 40 minutes with people who told me sorry, there was a system error that had sent the shipments to the wrong address, but there was nothing they could do. I talked to 3 people and finally spoke to an Angie who after MUCH resistance on her part, agreed to finally call UPS to change the shipping address. I have checked with UPS and the package is being delivered 12/1/11 but still to the registry owner- not me. So after all this, it is still going to the wrong place, and I have gotten no response from Target!
Well thanks to them, I will be responsible for ruining the surprise baby shower when my gifts show up at HER doorstep because target is too lazy to correct their mistake!
On 11/24/11 I received an email regarding the 2-day sale which stated free shipping for orders over 50$, use code:ship 50. When I went to check out, after two and a half hours of shopping, shipping charges of $26.79 were listed on the total and applied. I “saved the items for later” and wrote down the 800 number to inquire about the shipping charge. I called at 1:45pm and spoke with a representative, explaining about the code, the offer and the total at check out. I was told: “Go ahead and place the order, if the shipping charges are still there at check out, call us back and we will remove the charge for you at this end.”
I did as I was instructed by your representative and placed the order. Unfortunately, my phone line was dead and I was unable to call back until 11/26/11 at 11:57am and I spoke with Johnjay, employee #A523789, Reference# 3-783750345. I explained about the order, the free shipping code and my previous call on 11/24/11 and the instructions I was given. He then asked for a reference number regarding that call. I told him I was not given a reference number and pulled my notes giving him all the information relayed to me. He asked me to hold while he attempted to pull the call by name. He then told me that he did not have record of the call that I made and stated therefore he was unable to prove that I had called. I have witnesses that I placed this call; I was at my sister’s house and borrowed her phone to make the call since my phone was not functioning.
Johnjay insisted there was nothing he could do. At this point I told him I had wasted 2 1/2 hours placing this order and had plenty of other options from other business and that Target’s email is misleading. At this point I instructed him to cancel the order that I was not going to pay $26.79 for shipping when I could go to the store (or another store) or place the order on-line with someone else. He informed me that the order could only be canceled within thirty minutes of being placed and that the only option would be for me to refuse the order when UPS made the delivery. I reminded him that had it not been for a “Target employee and representative” telling me to place the order and the shipping would be removed on 11/24/11 I would have never place the order to begin with. At this point I am frustrated and furious! I requested to speak with a supervisor.
After holding for some time a female came on the line, reference# 3-783750345. Instead of using common sense and customer satisfaction skills she also told me that she would not remove the shipping charge but she could offer a $10.00 discount on the first order #10245854019 and a $5.00 discount on the second order #10244567863. I told her that was not acceptable that according to the email advertisement the shipping over $50 was to be free and that I would not have placed either order had I not been reassured by the representative on 11/24/11 that this would be handled properly. I also stated that the email advertisement was “false advertisement” and misleading. She insisted that I would not receive free shipping but could have the discount.
I informed her that I was unemployed and could not afford to waste even $16.79 for the shipping she offered discounted. I told her that nothing I ordered was a necessity and that I wanted to cancel the order before it was processed and refused the offer on the first order. I told her the second order were items that my boys wanted and accepted the discount for that order. Her solution was for me to refuse the packages when the UPS person made the delivery.
I told her that the order stated shipping was estimated to be “sometime between 12/2-12/7/11″ and could be anytime of the day or evening and that if I were not home that the UPS would simply leave it at my door. I told her that at this time of the year that anyone could see a package and just walk off with it. Her solution was to post a note on my door for UPS stating that I wanted to refuse the delivery. I mentioned that this would result in both orders possibly being returned but she did not seem concerned about it.
This whole ordeal has wasted many hours of my time and has seriously ruined my experience with Target. That is quite sad considering Target has been my favorite store for some years now and I shop there at least once a week.
I am making one last appeal to someone at Target that still cares about customer satisfaction to take responsibility for the representative’s mistake in directing me to “go ahead and place the order, call us back and we will remove the shipping charges for you”. If this can be corrected by crediting order#10245824019 in the amount of $26.79, it would be greatly appreciated and I will accept the order. If not, I will refuse the order as instructed and contact my credit card company of the issue and file a complaint.
This order is expected to deliver on 12/1/11 therefore an expedient response would be appreciated.
I recently bought an external keyboard from Target-I needed the keyboard to complete a homework assignment for a volunteer braille transcription class. The keyboard did not work. I needed a keyboard that supported the braille dots program. This was the only problem with the keyboard. I bought another from someone else because I was running out of time and needed to pay them. I am low income on social security disability/retirement and don’t have much disposable income. When I returned the unusable keyboard to the store in it’s original box with the receipt, I was told that because I opened the box, I could only recieve a refund in the form of a store gift card/store credit.
There was no checking the condition or opening the box at that time. We are talking about a purchase that was two weeks ago, product in newish condition and resellable condition, original box and receipt==Was told even though the unusable condition was not my fault, it was company policy to deny me the refund of cash that i paid and instead given a gift card for the refund. I am outraged to be treated this way. I planned to use the refund to pay back for the replacement one I had to buy in order to turn in my homework on time. I am now having to ask my friend to wait for another two weeks to pay her. I suspect she won’t be doing me anymore favors.
Target’s Up and Up Brand of Nighttime Baby Wash has had the scent changed without any knowledge to customers. I have called and called for about a month now to see if it is a permanent change and can’t get an answer. The people answering at Guest Relations tell me they will get back to me in 2-3 days, one gave me the vendor phone number (no one answers the number) and the subsequent calls have gone unanswered. The last inquiry was Nov. 2 and I was supposed to hear right back after the vendor rep was called. Sometimes I feel comments, etc., are just received and they go into a big black hole never to be answered.
I am disappointed in the change of this product. The Nighttime Baby Lotion has kept the same light scent but this product smells exactly like the Target baby wash. I have opened the containers and smelled them in the store. How can they get by just switching like that without telling the consumer? Also…just putting the same product in another bottle doesn’t seem to be right. I believe Target should respond to suggestions and comments. I’ve had numerous e-mails and phone calls gone unanswered. What is happening to Target? Now their website is unworkable! It keeps freezing the browser, can’t get orders through, etc. Not like our reliable Target.
I ordered the Black Avington 4 Drawer Chest – Black, Upon opening the box the contents inside were a mess. The screws and other small pieces were scattered through out the box. I took everything out hoping it was all there. When we got to the last piece which is the back of the chest it was broken in several pieces. The cardboard back is broke all the way across the back and the wood backing is broke in several spots. This is not the first time I ordered furniture that had to be put together. This is the first time that every single item had to be put together and it was in poor condition.
I don’t know how you want this handled. It can’t be put back together in the box as the packing foam was is completely in pieces. The clean up form the little foam pieces will probably take longer to get rid of then putting the item together. Do you want to pick it up? This item has been a complete waste of my time. I will never order another item that needs assembly again from Target in fear it will be like this one.
I just want to say I am a very loyal and valued customer. I spend alot of money in your stores. I live in NJ and have a second home in Naples,Florida. So I am not there all that often. On March 31, 2011 I purchased an outdoor rug. I literally had it outside for 1 month as I just got to Florida and it the raining season was starting. I had to fly back to NJ and COULD NOT bring the carpet in as it was very very wet. Needless to say I didn’t make it back to Naples until 10/18/2011. The condition of the rug is absolutely molded and ruined. It is disgusting. So I went to the Target Store #2063 where it was purchased and the woman behind the counter explained your policy.
I asked to speak to the manager which was Brittany and she didn’t want to hear anything. Very nasty and uncooperative. Now because of the second house situation I DO NOT AGREE with the 90 day policy. All I wanted was a store credit which I DO NOT feel is unreasonable considering the circumstances. If Target does not want my business anymore that is just fine with me. Otherwise you should at least try and be fair with this situation. An outdoor rug SHOULD not mold in one month.
I just tried to return a GPS that I had purchased a service plan for. When it was sold to me the sales person specifically said that it did not matter if I stepped on it or if it fell down the stairs it was covered. They said that all I had to do is bring it back and they would replace it with the same one or better. Now that I bring it back after 1 year of a 3 year service contract they will not replace it. What I now have to do is wait 2 days to mail it to a service center per the person I had to call because the store would not do anything. They said they would have it for a couple weeks to look at it. Then they will decide what they are going to do.
I use travel NA for work and need this every day. This was not what I was told and Target and Target Customer Service are not willing to stand behind what they represented. There were 2 of us there when it was sold to me and we both remember very clear what we were told.
I am very disappointed in your handling of the launch of your new Missoni line. Regular shoppers had no chance. Stores had people buying shopping cart loads of stuff, my local store was sold out in minutes. When I went online to possible order something for myself, out of stock on most items. Very discouraging. It makes me want to never give my business back to Target again! For fairness you need to limit people on how much of a new launch they can by, either at the physical stores or online. All your merchandise is on eBay for inflated prices, so that is what all the hoarding buyers did with it.
I just wanted to buy a sweater and see what else was there! Do you have an agreement with eBay for some kind of profit! Bad business, why would I want to continue to shop at your stores when you let greed and unfairness be your bottom line. Used to like your store, now I am boycotting because of this fiasco (not for your though, $$$).
On Saturday December 3, 2011 I was shopping at Target in Yukon, OK. I had a buggy full of items. I have until this experience loved shopping at Target. I decided to purchase some boots for my grand-daughters. The sign said Circo Toddler Boots $18.00. I selected a pink size 7 and a teal size 11. I try to watch my money and scan everything advertised on sale to make sure it scans appropriately prior to getting to check out. The pink boots scanned at $18.00 the teal $22.99. I ask for assistance of 2 sales clerks who both scanned and found what I had $18.00 for one pair $22.99 for the other. I asked for someone that I could show the sign too.
They sent a person to shoes and I showed her the sign which did not specify that only the pink ones were on sale. She basically told me that I was wrong. My point…Circo Toddler Boots apparently were NOT on Sale for $18.00. Circo Pink Toddler Boots were the only ones on sale. I wonder how many pairs of boots you sold for $22.99 to people who thought they were $18.00???? I was so upset by this point that I put everything back. Sorry Target you lost a good customer due to your misleading signs and your staff.
I like shopping at Target but getting a little frustrated that you are always out of the things I need. Not sure of the inventory system you use but it is awful. Today is was printer ink and sandwiches. So there is a loss of around $40.00. Not much but it happens regularly. Now Office Depot and KFC got my money instead of Target. My wife also has the same problems with items being out of stock in St. Cloud…in this economic environment, wouldnt you think you should have items in stock so you can actually sell products to customers???
I purchased a bike rack from one of your Target stores and the second time I used it the strap broke and mine and my husbands bike fell off. My bike was fine but my husbands back rim was bent. Since I purchased both from Target I took both into the store to exchange the rack and get my husbands rim repaired or replaced and they didn’t want to help me in any way at all. They said that I needed to contact Schwinn because the rack was purchased in May 2011. They said it was passed 90 days and to contact Schwinn. I would like to resolve this matter promptly.
I am very dissatisfied in the customer service I received. First of all I asked to speak to the manager several times and in the end I still ended up with a supervisor who was not able to anything that would satisfy me. I have been a Target customer for several years and a Target card customer for a few years now and I am very unhappy with the service the whole company provides. I am going to pay off the few dollars I owe on my card, close the account and shop somewhere else.
I hope that someone in the corporate office does contact me asap to handle this matter or I will be forced to contact my Lawyer, The Better Business Bureau and the Local News station regarding the terrible service that Target provides it’s consumers.
Comments: Dear Target: I am so upset at your company right now. I ordered a wedding gift in JULY for my cousin and his wife that was advertised as in stock and found out it was on back order and would be late. It is now almost September and I receive an email that it is canceled. It says I wont be charged, but I used a gift card and $2.00 on a debit that had been charged. I no longer have the gift card number, so how can I re order??????????? You also said you would credit me an extra 5.00 for future orders. I probably really dissappointed my family members with no weddding gift.
I want target to mail my cousin a gift card with the additional 5.00 you qoauted me with a letter of apology to my cousin for targets irresponsibility in customer service. If I do not here back from you I will report target to the better business bureau and never do business again. This is ridiculous. I expect that gift card to be sent to the address i originally had on the shipment asap.
I shopped at the Whittier store, on Whittier Blvd and Gertrudes. I found several items were not stocked. Corned beef hash, marinated artichokes and the skim cheese I use for my Mexican dishes(Cacique.) I spend more than 50% of my grocery, cleaning supplies, pet supply bill on items at target. And, it is a huge inconvenience when I cannot find most items I need at this store, that is suppose to sell grocery items. I have to commute to a different store for artichokes. Marshalls sells them, by the way; fyi. That’s where I purchased them. The other items I had to purchase at a grocery store. Hopefully target will stock these items in the future, otherwise I will take my dollars to Wal-Mart.
Afer the experience I just had a local Target Dept Store (where I have frequently shopped for many years, spending alot of our hard earned dollars), I can only conclude that Target has a seriously distorted view of how to treat their customers! After an item I purchased was rung up for a higher price than what was listed on the shelf’s large sale sign, I went straight to Guest Services to return that item because I had only bought it because I thought it was on sale. I stated that the sign on the shelf said $13.50, but rang up $17.99 and that I did not want it if that was the correct price.
Absolutely no effort was made to determine what the correct cost of the item was… no phone call, no walk-talkie page sent out, nobody sent over to check the shelf sign… no effort whatsoever! What she did instead, was apparently void the entire transaction by scanning the receipt and pressing some buttons on her cash register, then she promptly announced what my new total was without the $17.99 item… My response was huh? ‘All I wanted to do was return this one item, not be charged again for everything else… Why do I have to pay again for items I am not returning… I don’t understand, why did you not simply credit for the item I want to return’… After a brief exchange, she screams at me, yes screams at me ‘Because that’s not how we do it, this is how we do it… you’re not being charged again!’
Oh really… sure why not, scream at a customer…real nice lady, yell at me because I have a problem with scanning my card twice to pay for the same items again… I don’t think so… I have made many returns in my life and never had to repay for my order like this not ever! Another woman, who turned out to be Dept Manager was there and actually witnessed her employee going off on me, took over with me and sent the psycho over to the next register to harrass, I mean wait on, another guest, not once did she apologize for the pyscho lady’s rudeness! In fact, she made no effort to find the correct price of the item either (shouldn’t this be the first order of business here people?!) She also made no attempt to diffuse my upset over being yelled at!
I cannot believe what just happened her, I am standing there in awe, I cannot believe this lady doesn’t have anything to say about her employee yelling at a customer!?! Really!!! I asked for Dept Manager’s supervisor, who came over and also showed not one bit of interest in determining the correct price of the item… I said out loud ‘why is nobody but me interested in what the correct cost is supposed to be?’ and Ms. Dept Manager said she hadn’t had time to check that out, she would have gotten to that when she had the chance… I respond ‘when were you going to get to that?’ we’d been doing this for several minutes now, and they were more concerned with re-ringing items repeatedly…
I took it upon myself and left to go check the price, ignoring her calling after me that they will just adjust the price for me, as a courtesy… blah, blah, blah… (Really, a courtesy, how about not screaming at customers, as a courtesy, how about showing some interest when a customer says they got charged the wrong price, as a courtesy, how about refunding an item’s cost when the customer asks to return it, as a courtesy!!!
My response as I go to investigate ‘no, I’d like to find out what the price is supposed to be now, and I don’t want adjustment if it is not on sale, I’ll go look’ and I walked all the way back across the store to find out that sale sign on the shelf was only for 2 varieties of the item located in the center of the shelf and the 2 varieties of the same item to their left and to their right were actually regularly priced. So that part was my bad, damn advertising trick got me. I go back and announce that the price was my mistake, Ms dept Manager offered to adjust it anyway again ‘as a courtesy’ I decline again stating that ‘I don’t want anything other than what I pay for’.
Mr. Store Manager apologizes stating that items sometimes get misplaced on shelves and I correct him stating ‘nothing was out of place on the shelf, I didn’t read the sign closely enough and thought it was for all on the shelf, and that what he should be apologizing for is his rude employee yelling at me, to which he responds that he ‘was not there to see that, so he doesn’t know that it happened’ (Ok, so I’m a liar now huh?), I proclaimed again that she had in fact screamed at me and that it was very inappropriate, and to my surprise, Ms Dept Manager actually chimed in her agreement that the woman had, in fact, screamed at me.
At that point, she kept apologizing and offering to adjust the cost of the item for me, I declined again and let Mr Store Manager know that ‘this shopping experience had left a bitter taste in my mouth and that I shop here alot and spend alot of money here, but I am wondering myself how long it will be before I feel like coming in to shop here again’ Both managers I dealt with in this situation were seriously lacking in Customer Service skills, and if I yelled at a customer at my job, they way I was yelled at, I would surely be reprimanded if not fired. I left the store thinking to myself, looks like Target’s lose is Walmart’s gain… not that either of them really cares one way or the other, but I do and I feel like they should too!
My friends ordered me a crib from Target, it was supposed to be delivered between May 19th and 23rd, 2011. A week after it didn’t show up I contacted them and that’s when the decided to tell me that it’s “stuck in their system”. They can’t get into the order to cancel it or to see what’s wrong with it. After weekly emails and phone calls trying to figure this out I was sent a confirmation email saying it would ship out and I would recieve it in 3-5 business days…needless to say it’s been 10 days and still no crib.
I call customer service, every time talking to someone new, every time having to tell them my situation over and over and then wait 20 minutes to talk to a manager who “will figure out what’s going on” and call me back but won’t give out their contact information and then they don’t call back so I go through the process over and over. Did I mention I will be having a baby soon and kind of need a crib. So the last time I called I asked them if they could just start me a new order and send me a new crib…still waiting to hear if that will work but I am not holding my breath.
They are also saying that I am not the only person with this problem so if there are more of you out there let me know!!
I did a survey on line for a free target $100.00 gift card,I gave all my information,and I received a phone call,answered questions,and ordered some magazines with a credit card,the person I talked to said that was the only way I would be eligable for the card, that was two weeks ago, and I was supposed to receive the information in five days along with the card. I have not received anything yet. In my opinion if you are going to have these promotinal people use your name to get business of their own,then I really think that you and them should follow threw with what you promise. I will not shop your store’s because of this, and I have to travel at least fifty miles to get to a target store.
On Tuesday, June 28th I attended the Target Store at Walden Galleria in Buffalo as we normally do about once every 2-3 months. On this date I purchased $80.00 worth of merchandise, upon arriving home I noticed that (3) items were not placed in the bag (2 cans of Chocolate Ovaltime @ $9.58 plus I was charged for an extra $2.99 for a powder mix that I did not receive). I know this is a small amount, however living in Burlington Ontario it is not a matter of just getting in the car and going back to the store. All the time the cashier was serving me it was as if her mind was not on the job at hand & her customer relationship one would have to question. I was taken back a bit from her attitude.
The Ovaltime was the second item on my slip that she checked and maybe should have been placed in the bag right away.
Customer Service must be number 1 in the retail business and I feel that this person does not exemplify what Target should stand for. Thank you.
I recently came in to target to purchase my wic order on june 23,2011. My order consisted of getting a gallon and a quart of milk. You do not have a store brand of quart milk. Wic requires getting the cheapest brand. If you do not have a store brand the only other one is mcarthur milk so I went to purchase it. Your cashier and front end manager refused to give it to me. They said they do not get credit for substitutions. I have always been allowed to purchase mcarthur if there isn’t a store brand. If it is not allowed then you need to get a store brand milk in a quart because I purchase other things aswell when I get wic but I will not be spending my money here if your people are going to be rude.
I purchased a pair of cherokee sandals for my eight year old son. He wore them to school and came home with a broken strap. I usually only visit Target once or twice a month due to the distance from my house, so I packed the shoes back in the box with the receipt. About a month later I attempted to return them and I was told that because they were not in a “new and unused condition” they would not return them. I asked to speak to a manager, who told me that I had had the shoes for a month and this is normal wear and tear on a product. I told her that it is not normal for a shoe to break after it’s first use to which she replied, “so you say,” indirectly calling me a liar.
Being that this is the second time this has happened to me in Target, (the first defective product was another pair of shoes) I knew to call the customer service line. So, I drove back home and called 1-800-440-0680 and explained the incident. First the customer service rep. told me that the item was defective, to take it to the store with the receipt and they would exchange it. I told him that 1) I had already tried that and was declined and insulted 2) I had already replaced the shoes and didn’t want them and 3) this isn’t the first defective shoes I have purchased from target, so I wanted a refund. He proceeded to tell me about their return policy.
I told him I was aware of the policy and that I expect that a pair of shoes would last more than one day when I buy them, that I had no way of knowing that the shoes were of poor quality and I wanted a refund NOT an exchange. He told me that I should be able to get a refund so I again explained what happened at the store and how poorly I was treated. He put me on hold and when he came back he gave me a reference number which I had to use on the same day! So, I had to drive to the store AGAIN. This time I was left waiting for several minutes.
The manager finally acknowledged me and said that “as a courtesy” to me they would do the refund this time, but that even with a reference number, the return is at the stores discretion. Needless to say, my time and money are valuable to me, so I WILL NOT be shopping at Target again. We have a Kohl’s and a Wal Mart in the neighborhood, and they will be receiving the money that I used to spend at Target.
I have submitted this under a fake name because I am employed at target. part of our job is for our store to meet a quota on “red cards” which is target check cards & debit cards. i’m excellent on this & normally get several a day. however, i will no longer be pushing the target credit card or check card due to them charging my own twice for the same transaction. the way the card works is just like a check. you make a purchase, you basically have 5 or so days to get the money in your account. i always keep the money in my account just in case it is taken out unpredictably. after checking my online banking i noticed that i was charged twice for the same transaction.
I called the service number on the back of the card & was basically given the run around & the lady finally gave me a number to fax my online bank statement to. she told me to please remember to put my name, phone number, & description on it so they know who i am & what is going on. this doesn’t sound very reassuring to me that they will be fixing the problem. since i work at target, i’m obviously not very wealthy, the pay sucks & they don’t pay me enough to take my money twice. i will never be using the check card again & if a customer asks about it’s benefits i will make sure to tell them there are none.
I am employed at target and currently 32 weeks pregnant. I have an unusual amount of amniotic fluid in my stomach which causes my stomach to appear as if I were past due. Since my stomach is so large it is very difficult for me to stand up for long periods of time. I am a cashier, they schedule me for about 5 hours a day. Which would be great but the law of my state says that I can only have one 15 minute break. I hate to sound like a whiner but two and a half hours on my feet absolutely kill me and put me in the worst pain ever.
I asked an LOD [Leader on Duty.] if I could sit down at an express check out [only helping guests with 10 items or less] so I would be at least able to sit down when not helping people. I was told that I was not able to sit down, it made the Target corporation look “lazy” and that I could just go home and come to work when I was able to work. After I was told to leave I was pretty upset and even cried. I was told by several other managers to stay and continue working like usual [without a chair]. I clocked out and left wishing I could give everyone the finger. They would rather lose a willing to work person than just try to accommodate their needs so they can do their job without being in pain.
A pregnant woman sitting in a chair while not helping guests does not appear lazy to me. If I were to see this, as a shopper anywhere, I would just assume she was resting. I hope that my opinion doesn’t seem biased but I was truly offended at how I was treated by people who are supposed to insure that their employees are taken care of.
I went to your Victor NY store to purchase an offset umbrella which was on special offer. Only the floor model was available and nobody in the store knew how to take it apart despite 30 minutes of trying. They sent me to the Henrietta store. At that store I found the same product to be reduced but only to within $50 of the other store. I could get nobody to serve me so returned to the first store. They had not yet found anyone to take it apart. They also explained that it would be provided without the special tools, instructions or box, all of which had been lost.
They said the item would not be under warranty. I then went on the web and was unable to find the product and returned to the Henrietta store where I was unable to find floor staff or a manager to assist me. I went to customer service and stood at the front of the line for 5 minutes as the ladies (x3) folded items and chatted. I was not served and still do not have the item. Rather dissatisfied and will most likely not return to Target for a major item.
Purchased X-box 360 Elite with three year extended warranty for a Christmas present to my son on 12/23/09. After one year and two months the game would sometimes not read discs. After about two or three months it got progressively worse until it stopped reading them at all. I called the warranty number, the operator was very helpful and in fact she told me the “it won’t read discs, right”. I sent the console in to the repair facility per her instructions. In a week and a half it came back with a form letter listing five reasons for the warranty to be voided. The top item “liquid damage” was circled and the letter said that I should contact Target with any questions.
I have made repeated calls to Target and have gotten no satisfaction from them. I have tried to tell a number of Target reps this console has never been exposed to liquid other then normal levels of humidity. I was told there are pictures of the damage but they will not let me see them. I was told that this is against company policy. I feel that Target sells this extended coverage as an added profit and then denies coverage so they don’t have to be responsible for the repairs. I am really disappointed in this transaction, I thought Target was a good company.
On June 5th, 2011 I visited a Chicago Target store located at 1154 S Clark Street Zip-60605. I picked up cans of Campbell’s chunky soups which were on a price reduction of $1.00 per 18.5oz can tagged on the shelf. I had several scanning error at this store so I took the tag to the cash register as proof of price as the store customer price check scanner had it for a higher price. The cashier called her supervisor Michael, who said he was a GST. He refused to honor the store “price reduction” and so my visit was worthless as I did not get what I wanted. This behavior is intolerable and must be addressed by the regional management for Target Stores.
I bought 2 pair of dress pants at two different times from Target, one pair I wore, the other pair I didn’t. I tried to take the pair I didn’t wear back even though I kept the wrong recept by mistake. I wanted the money back, they wanted to give me an in store card or what ever you give for two dollars less then I paid, I wanted money. Wal-mart would have given me all my money back. I took the pants to Good Will. I couldn’t get the other recept because it went out with the trash. I don’t like your Target return policy for returns or gift cards, once you get the money, nobody is getting it back.
That is why I tell family I don’t want any gift cards from Target. There is NO reason if I spend twenty dollars of a twenty five dollar gift card, there is NO reason I can’t get the change back. Ex-shopper at Target.
My Husband, Frank Unger, received a rain check on May 13th for a Portable 44″ basketball backboard from Galesburg’s Target store with the information given to him from the service counter associate, that it would be in a couple of days, a week went by and no backboard. We called several times to check on this item. All he was told was that there was one in Peoria, IL, Moline, IL or Springfield, IL. No mention of whether they would or could ship one in for us. I feel this was poor service policy, and we wanted it to use while our grandsons were visiting.
My husband went to K-mart and bought one there, because we got nowhere with the Galesburg. Target store. The item # was 08808254 and was priced on sale for $139.00. $20. 00 cheaper than what was spent not on sale at K-mart. We are very displeased with Target at this time, and wanted you to be aware of this situation.
Sincerely, Carol Unger
I went to several Target dept. stores in the Las Vegas valley, yet nothing in over 11 years was this bad, I went to the 605 Stephanie, Sunset and Stephanie store in Henderson 5-6-2011 to get a Mother’s day card, I asked some one working their about the Mother’s day cards, this person was nice to me, yet here comes the STL of the store Jay Irwin, told me to leave: “Your disturbing her while she is working” I most ask you to leave, ok, I will pay for this and leave, no, your leaving the store, or I will have you arrested, I expect her to get her work done, she is taking too long.
I went to a Walmart and bought a nice Mother’s Day card for a $1.00 yet at Target I found I would of paid near $5.00 for a card.
Today I visited the Super Target on Oracle Rd. and Roger Rd. in Tucson, AZ. I made a purchase of about $75 using my debit card. I did not need cash back. I asked for the clerk to exchange a $20 bill for two $10. She said she couldn’t open the drawer without a purchase. If I had asked for cash back she would have had to open the drawer. I went to the service desk and got the same run around. To me this is a very poor policy. I would expect better service from Target.
I’m so upset with Target! I bought my son a bike 2 weeks ago for his birthday. My husband finally got around to assembling it tonight. He found a bolt that is suppose to connect to the brakes busted and the reflector broken as well. I attempted to exchange it at the Target store located near my house but they couldn’t help me. The barcode was not scanning properly, there was a tag with the price clearly marked but they wouldn’t return it. My son is so upset, we are going on a trip tomorrow to the bike trails and he has nothing to ride. Now I have to drive far to the Target I originally purchased and hope they can fix this mistake!
Thanks Target for ruining my sons birthday present he is only 6 years old!!! And thanks for ruining his trip to the bike trails he is going to miss this experience because we were suppose to leave at 7 am and Target isn’t open that early!
Severely dissatisfied, Nicole Brooks.
I purchased schwinn skates ( 082060415) on 11/13/10 at the Cicero, NY Target store. It was a Xmas gift for my 8 yr. old grandson. He opened the gift at Xmas but never tried on the skates until last week ( 04/15/11). The upper strap that secures the top of the skate broke which was defective. The Target warranty expired on 02/11/11. I was not happy since we did not realize the skate was defective and of course the weather was not conducive to use the skates until the weather was suitable. Not happy and I feel the warranty should have been covered based on the type of product which in this case is seasonal and for skates it should be for six months if it was a Xmas present.
Fortunately, I was able to contact the Manufacturer and they are going to ship a new pair for free. Target should re-visit its warranty policy and their customer service should have some guidelines as it relates to warranty as in this case skates should have a longer warranty especially if it was a Xmas gift.
Target @ Charlottetown, Charlotte, NC has absolutely no customer assistance. Suffering from asthma, I first walked to aisle to make sure there were still some 6′ banquet tables, which had fantastic sale price. I then walked to customer service, showed female the sale picture, asking for assistance to get 2 of the tables, as I’m suffering from asthma and can’t manage the tables; advising her there were 6 tables still back there. The female called for someone to meet me at the aisle. I heard her make the call. She then asked me to go back to aisle & meet them.
I wonder why she didn’t just ask assistant to bring 2 tables to me, rather than asking me to walk all the way bak there, again. But, I could easily make the walk again; and I really wanted those tables. I went to the aisle and waited and waited. No Target assistance came. I tried myself to get at least one onto my cart; but, couldn’t. I walked back to customer service, explaining no one showed up to help AND I now want to see the manager to state my complaint. She smiled “oh there’s the store owner over there, I’ll call him over.” A gentlemen w several other men walked over and stood behind customer service counter.
He didn’t state his nm, introduce himself, nor ask “How may I help you?”. He simply looked @ me; thus, I began the communication. Note: I knew I needed to be brief b/c I’m now feeling the weariness of this episode and I’ve still got to walk to my car; so I shouldn’t wear myself out for these tables. After stating my name, “I’m suffering from asthma, but, really wanted these tables (showed him the pic, as I’m talking); I first went to aisle, saw them; came to customer svc asked for assistance; walked back to aisle; waited & waited. NO ONE showed up.” This man simply says: “Did someone say we have the tables?”
So, I immediately knew he wasn’t listening to me; and he wasn’t going to even attempt to ease this situation for me. I couldn’t continue w this. I was obviously struggling to talk by now as my voice is now beginning to wheez; which he would use to be his excuse not to understand me. He obviously didn’t care; or he would’ve stood in front of me and listened as I’m obviously struggling to talk now. How RUDE not to stand in front of a customer or anyone speaking directly w you. I immediately knew this really was a waste of my time to come to this store.
This experience and now this manager/storeowner’s ease of disrespect isn’t worth me continuing to struggle @ this Target. Note: He stood to the side; behind the counter; w most surely 1000 other things on his mind. Afterall, it’s Easter weekend. I didn’t have his attention or he couldn’t heard and understood me. The previous female customer serviceperson understood me the 1st time (when she called for assistance). AND NOW he asks: “Did anyone say we had the tables?”.
You would’ve tho’t I was speaking a foreign language and he was trying to figure what I was saying, from the side. I found this to be insulting! I speak perfect English. Don’t even know another language. If he was giving me any attention at all…he could’ve understood me. I wasn’t that hard to understand; the pharmacist understood me an hour before. Other retailers understood me this same day and gave assistance, the first time. I never had to repeat myself w the others b/c they saw the struggle I was having to speak thus THEY EACH listened CAREFULLY, the first time and stood in front of me; rather than over to the side. BUT NOT this Target @ Charlottetown.
I visited the Target store on Manhattan Blvd. in Harvey, LA. I first went into the Stage Clothing store which is attachted to Target and I parked in front of Stage. Since Target is just a few yards away and I didn’t want to spend time looking for another parking space I left my car where it was, in front of Stage, and walked the short distance. Little did I know I would be unable to return to my car with my purchase since the wheels on the shopping cart locked when I passed a certain point (nowhere near the street or highway leading to Target).
The good news is that your shopping cart is safe and sound. The bad news is that you lost a sale and a customer. I had to struggle to get the shopping cart back into the store but I did it and returned everything I had just bought. I will never shop at Target again and I will make sure all my friends know about this.
Jobs are scarce right now, we all agree on this. Target has advertised weekly in our local job board, for different positions. I interviewed for one in Sales, didn’t get it because I’m sure I have not enough retail experience. Ok, fine, I understand. This week, Target listed one for “presentation”, 6am to 2:30 pm, NOT what I applied for last time. I was told I can’t apply because I have applied with the company within 60 days. It doesn’t matter that the jobs are not similar, it’s their policy. How ludicrous is this?
Yes, I’m a little ticked off. I could do this job with my eyes closed. With the lack of viable jobs in the paper, to be told I can’t apply for one that a monkey could succeed at, burns me.
I just closed my credit card account with Target after two years because of a $10 dispute. Your company charged me both an international service fee and a cash advance fee (for something that was not even a cash advance). This in essence is “double dipping.” Charging two fees for the same transaction seems inhospitable to me. Whenever I have had the rare complaint over something as minimal as $10, my Discover card or my Visa card provider have always successfully made things right. Even if they felt I was wrong, other service providers still valued my patronage enough to waive the fee.
Your customer service supervisor at Financial and Retail Services on April 13, 2011 had no will or no power to make things better for me. She instead had the gall to offer me a 10% off card for Target. How is my spending more money at Target remedying the $10 service fee? She thinks that by my spending more money and giving your company more patronage is somehow refunding my money? Your policies and customer service make no sense.
I will be telling everyone and anyone not to get a Target card or to use a card represented by Financial and Retail Services. In fact, I was a loyal and frequent customer at Target (simply look at my past statements) and I will no longer be shopping at Target. Wal-Mart is right around the corner. Wow, you have just lost thousands and thousands of dollars for Target over a very questionable $10 fee.
Congratulations.
i placed an order from the baby registry at target and was not alerted when it came to the shipping address and it went right through to the billing and credit card information. i realized too late that the gift was to be shipped to the person on the registry instead of to me as the buyer which i wanted to gift wrap and give to her at her baby shower. i called target and they said it could not be changed. on march 27, 2011, it was shipped out and the person still does not have the item. it appears that the address that target gave to ups was wrong and the gift is in limbo between ups and another universe, as the purchaser, i asked that target give me the tracking number so that i could ask ups to direct the package to me and they refused to give it to me.
at the baby shower which i attended without my gift, two different people gave the mother-to-be the same gift which they took off the registry. it appears that the item was never marked “fulfilled” and the mother-to-be had to be inconvenienced by returning the gift to a target store. i am very angry about how this was handled and will not do business with target again. they do not know how to run a business.
Hey Target! I purchased a 42″ Westinghouse LED TV for $599.99here in Knoxville, TN on June 30, 2010. We have enjoyed watching “HI-DEF” since getting the unit. We purchased the three year extended warranty for an additional $79.00. Here is the problem in a nutshell. After loosing HI-DEF signal on a regular basis after less than a year. nd having our local Charter Cable TV service people check all their equipment for defects (of which we’ve replaced the HI-DEF signal box and re-turned the signal to within tolerances (+12 to -12). The problem is with the 42″ Westinghouse LED TV’s HDMI circuit. It is starting to fail. All three HDMI ports run off the same circuit.
I called you and was forwarded on to Westinghouse which told me that I would have to ship the unit to their repair center. I can not accomplish that because I do not have the original shipping carton that came with the unit I purchased. I kept it 45 days, then tossed it. I bought the 3- Year extended warranty because if I had a problem, it would be nice to have someone come out and fix it on-site or exchange it for another unit that did work properly. I am a loyal customer who is not happy. TARGET says their warranty responsibility only kicks in after the 1 Year factory Warranty has run its course. I don’t want to damage my TV (We really like it a lot) shipping it back to Westinghouse.
If things remain as they are now, I will be putting in a claim with you on July 1st, 2011. If that occurs, I will be telling all 4500 Tellico Village residents ( We have a local Newspaper who loves to publish articles from our members)that I have not had a positive experience with TARGET. There are two WAL-MART stores locally near by one in Lenior City TN and the other in Madisonville, TN.
Please call me My 3-year Extended Warranty # S1082062603. You can get my contact info from it
Sincerely,
Will Schmidt
Loudon, TN 37774
e-mail: patandwillschmidt@charter.net
I would like to make a complaint about a very rude employee at the Target store on 27th & Layton in Greenfield, WI. I shop there many times a week and today I went there and asked a woman that was working in the magazine dept. if she had 2 new issues of my favorite magazines in her cart that she was putting out on the displays at the time. She was rude and didn’t even want to check the magazines or answer my question. She should not be working with people at Target. I was very upset that she couldn’t take 2 minutes to check the magazines for me. There’s plenty of people looking for a job and would be more than happy to replace that rude woman and happy to help the customers shopping at this store.
I will have to find a new place to purchase my magazines in the future where the workers are more than happy to help the customers. Employees like that at Target woman should be retrained on how to do the job and work with the customers.
Thank You,
Kim Marie Nims
I purchased a television from Target and opted to buy the extended warranty. I had a issue with the sound on the tv being a little distorted and when I turned the tv on it wouldn’t power on right away. Contacted the extended Target warranty department December 2010 to get information. I filed the claim January of 2011 and shipped my tv off AFTER the Superbowl to their warranty department. I was told I would be updated via email and phone call once my television has been looked over. Well I got a email saying my tv was marked as damaged. I contacted the service center and was told my LCD panel was beyond repair and the Target warranty doesnt cover that (Now I took pictures of my tv the month I 1st called about it and in Feb prior to shipment).
They shipped my tv back to me & its came shipped in the box upside DOWN (Mind you the shipping instructions I FOLLOWED Said ship the TV right side up!). Everyone with Target has been very rude and I keep getting the run around about my tv. I have before and AFTER shots of it! The after shots look like someone dropped it and shipped my ish back to me. These Yahoo’s are trying to tell me I shipped a damage TV when I clearly have proof I didnt. Im getting this a “manager will call you back in 24 hours or 3-5 business days” run around and honestly everyone is very rude. Im beyond pissed and Im NOT getting any resolution! I sent them pictures like they requseted and well Tequila you wait to hear back from us because well you don’t matter as a consumer even though you paid cash for a TV that we have destroyed!
Thank you Target I LOVE the way you treat your customers!
Target charged our debit card twice, but clerk missed first draft and told wife to scan again, it was declined. Would not allow submission to debit draft again because transaction was not closed from the first swipe. Anyway wife left with no goods thinking it was a bank issue. I confirmed Target triple billed our debit card and the card was temporarily disabled for unusual activity. I re-shelved the stuff and bought it later today. But now the fourth draft from Target under an unusual watch store disabled my bank card completely.
This would have never happened had the clerk realized the initial transaction before my wife got upset and before I had to go spend another hour driving and re-shopping the same junk on my dime really irritates me. Not to mention the manger at the Target store was filled with a ‘sorry for you’ attitude like it was our fault for their ineptitude. Mistakes happen its how you resolve them that show who you are. Target falls flat our their butts this day. Wheres my Kmart!
What happened? Southhill mall target in puyallup wa. Don’t shop there. It is run by a bunch of 12yr olds who don’t have any life experience dealing with real people. They treat not only their employees with no respect but customers as well. It’s a unpleasant place to shop. Who gives these children jobs in high places with no experience of life yet? It used to not be that way. New management is horrible. T-0342. Fast fun & friendly is bull now. This Target store is night and day the way it used to be. Many many agree with me whether they want to take time to say something I don’t know.
Maybe if everyone who feels this way would say something, things could be fixed. So sad. A current Target employee who used to want to go to work everyday, not that way anymore. LOOKING FOR A BETTER PLACE NOW.
This is typical. People lost their Target receipt, yet somehow it’s the stores fault? Grow up and be an adult. You made a mistake, accept the consequences of that mistake. It’s not theft, it’s not even close you drama-queen. Quit trying to have a special set of rules made just for your royal butt. There are four of the many reasons why a receipt is necessary. Like I said, be an adult and either keep track of your receipts or accept the consequences of your actions. Quit asking for special treatment you self-entitled, ignorant, falsely accusing, drama-queens. There. Now let the Target employment accusations come rolling in.
So I do not know who is ultimately responsible for the Target Display Cards, but it seems to me it’s bound to garner a few sales with the Consumer inadvertently purchasing a two piece for double the price. And with Target’s exchange/refund policy on intimates or bathing suits, not knowing what it is, I cannot help but wonder at how many people have inadvertently, under a false perception due to the numerous ‘Mix n Match $14.99′ placards, spent money having no choice but to be out the money once the sale has been made. This is the one of the reasons I hate shopping at Target, and have tried to give up the hassle and confusion of incompetent employees!
i’ve just received an email from dick forrey. after doing some research, i am appalled with targets rebuff. how dare you put no money into gay causes and think that it something to be proud of . dick wanted me to boycott you because you put money into gay causes not veterans. i will boycott you because of your homophobic retaliation . grow up and stop being so bigoted.
I went to the Broadveiw Illinois Target on Jan. 14, 2011 and there were two co-workers speaking spanish. I asked for help and they told me no hablo english. How can I get proper service at Target if we don’t speak the same language? I’ll never shop there (Target) again!!!!
I do not feel Target met my needs as a customer. They should stand behind their offered claim to ship between 3-5 days. They need to acknowledge what they consider Standard shipping, and what the post office considers “standard” shipping to ensure their customers receive items in a timely manner.This was to be my daughter’s Christmas gift, and I now have a very disappointed 15 year old who didn’t receive her present from me. I understand a day or two, but since it’s been so long due to their error on the shipping I feel Target and their website misrepresented themselves. In addition I have spent at least 2.5 hours on the phone with: Target.com and the USPS trying to locate an item that should have arrived at least 12 days ago.
I placed on order with Target for multiple items from which 1 item shipped out the following day. Upon checking the order status on their website I realized 2 items became out-of-stock. So I removed these items from my order and placed a second order for another item which shipped out the following day. When I inquired with Target I was told the order was ‘stuck’ in their system and could not be reach, found, or anything. Anything wrong with this particular order is their fault and they wont give me any information on the problem, on the items, or the status of my order or when it will actually be shipped. It has been at least 7 working days since I placed my order and it still hasnt shipped. Come on Target!!!!
The DISCOUNTED PRICE TAGS on the Merchandise differ from the prices at CHECK OUT! My elderly parents were at Target the other day shopping and they always look at price tags before they buy anything! They paid $17.99 for a pair pants that had a $15.99 price tag, and $3 for a towel with a $2 dollar price tag. They were told the Prices as shown at Check Out Registers were the correct prices because Target did not have time to change the Price Tags on their Merchandise!
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I have been a regular Target customer before it instituted its no sex barred bathroom policy. This is the last business Target will receive from me until the policy is changed. It is ludicrous that Target would agree to this policy. Do you really want the cost and publicity when the first man assaults a woman or a young girl in a Target bathroom?
Your store will be off limits to our family - you made the choice opening restrooms that are built for women to a man is wrong.
I have attached a format complaint letter against target.
This weekend I bought a Blue-Ray DVD 5.99 special as a gift, for my wife, on her B-day, today. I, being the man that I am, waited until today to wrap it. Much to my surprise it still had the security box on it. We only have one car,I had my wife, who I am also hiding the present from, pick me up so I could then drop he off at work, to go take this security box off my wife's present. I understand that it is my own fault for not bringing the receipt or even doing this sooner but I was then asked for the receipt.
I wasn't returning it, did not want to bring it with my wife in the car. Was told they could not remove it without it. OK I get it you "can't just be taking these off for everyone" but really if I would have paid cash instead of using the card, would you have kept my movie? Worse called the police? I know she did not know about all of the other hassle this created, but a 5.99 DVD? and if I stole it, would I not have just broke the case, which I will next time instead of returning it to you.
Then I asked if they could be wrapped for wasting all of my time and gas and such, i was then met with a face of disdain, and "We don't do that here". OK I am not one to take the time to write e-mails, but this one I could not let go. I left still feeling like a thief. I manage in food service so have read a number of these. one reason I don't write them, so this may all fall on deaf ear, but this made my top ten felt like poo experiences at a help desk.
I purchased a Threshold Camden 5pc dining set on line using pay pal. When I received the dining set and opened it the Table was dented and the paint was coming off with scratches all over the set and the legs were not even covered just loose in the box. The chairs had scratches on the arms and the fabric was ripped. I call Target and they told me the could not credit pay pal but would give me a gift card or I could bring it back to the store for a cash refund, which I should not have to do because you ship me damage goods.
If you offered pay pal you should credit it back and have the items picked up. I never had a problem with other stores with returns to pay pal so I called pay pal and put a dispute in. Target agreed to credit my account but I had to ship it back at my expense. The items weights over 150 pounds and I should not have to pay to return damaged goods. I took this back to the store with the help of others,so I could at least pay my credit card off which I should not have had to do on such a large item but seeing that Target would not pick the damaged items I had no choice. I will never buy anything from Target on again.
I bought baby clothes to ship to my daughter in Fort Lee, VA, I live in Canada. Unfortunately I put down their previous address on base, and realized about 1/2 hr after placing the order. I called Target right away to update the address, they could not/or would not do this - apparently Targets policy is not to change addresses after the order has been entered, Target would rather ship it to the wrong address. I went from the 1st line of contacts, to the 2nd line of contacts, with no assistance. They transferred me to a UPS rep who could not help me, they said it was Target who had to change the address.
Nothing was done, it had to be shipped to the wrong address and I had to have my daughter go over to the people living there now and co-ordinate this ourselves. This doesn't make sense to me. Target would rather ship to a wrong address than change it in your system. I believe this policy should be looked at. I would imagine you have a lot of shipments returned due to this policy. It really discourages me from ordering on line when I cannot get any help from the Target Customer Service Dept. and spent over an hour on long distance calls, being transferred about, with no result at the end.
I bought 4 caramel cupcakes. When I got home and put them into the fridge. I have only the use of one arm. The box was not very sturdy the box fell onto the floor and opened the cupcakes fell out. I had to throw them into the trash. Is this what I can expect from Target now?
received an eye exam on 02-10-16 at 457 Germantown Parkway Cordova TN 38018 at 4:30 p.m. When I entered the office I was greeted and given some forms to fill out. I filled the forms out including my insurance information. I waited to be seen by the doctor. Moments later I was called to the back for my eye exam. My experience with the optometrist was great. The eye exam was very professional. When the exam was complete, the optometrist informed the desk staff that I would only have to pay $10 co-pay. I was asked if I wanted to pick out glasses and advised yes. I picked out the frames and sat with another worker to get fitted for the glasses and go over insurance information.
During the fitting, I was advised that Target Optical did not take my insurance and I would have to pay $50 instead of the $10 co-pay. I am very disturbed by this because I was not advised prior to my eye exam that my insurance was not accepted by Target Optical. When I advised the workers that it would have been nice to know that my insurance was not accepted prior to the exam, I did not receive an explanation as to why I was not advised prior to the exam.
I don’t believe that this is best practice as customers/clients should be informed prior to the exam that their insurance would not be accepted. Insurance information is requested on the paper work but no one checked my insurance. I am requesting to be refunded due to the negligence of the workers. They were ever so courteous to tell me that I could go to Wal-Mart because Wal-Mart would take my insurance. It was further suggested that I could go across the street to another optometrist who would accept my insurance.
I would have appreciated all of this information prior to the exam being administered. I also informed the workers that I would not have scheduled or sat for an eye exam or attempted to get glasses if had known that Target Optical would not accept my insurance.
A couple days ago I had bought a phone at Walgreens right next to one of the year to trade locations and I decided to go look just in case to see if target had the cheaper for one and in that case I would buy that one and return the other one but as soon as I entered the store I was treated badly. I have been being followed around the store was looking around because if I was stealing something I overheard the manager talking to one of the other workers a couple hours away saying how they saw me on camera the phone and they were they were going to get me for it and all kinds of stuff. I even come from him and told him I'm not doing anything he really told me I wasn't talking to you talking to her while this manager kept following me around even more and I have a couple of the loss prevention following me around and upholstery after it.
Starbucks asking me if it's sooner she had everybody and send me a friend waiting to arrest me all kind of yourself but I still have my receipt from Walgreens with the phone I just bought and a pack of cigarettes are there I think this is very rude judging people discriminating discriminating them because of how they look I would to do anything wrong and understand why I have to be followed just because the way that the way dress on my tattoos I don't know what it is but it was very rude and disrespectful and I'll never shop there.
Ordered a CD for Christmas gift giving. It was a very meaningful gift for someone very important in our lives. Though the item was not expensive it was a heartfelt gift and to be a way of thanking someone very special. Item has been delayed twice now. Christmas has come and gone and Target.com, could care less. I actually had a cs rep hang up on me when they did not know what to say. We would just appreciate Target.com, being upfront with us rather than leading us on to think that the item is coming, when in fact it is not even in stock. How and why would a company put an item on their website that they do not even have. Very disappointing. Will always use Amazon from now on.
I was attempting to return the blu ray movie "A Walk in the Woods" I explained how on 3 different Blu Ray player's the movie came up with a black screen an how I had search on the internet and found that a lot of people that purchased the same movie had the same results (black screen) and that a lot of retail store were returning the movies. The Snarky customer service rep said that since we opened it that we could only be able to change it for the same movie being that this was the 2nd one we purchased we know a 3rd one would not work either.
Bought the 1st at Walmart had no problem returning it to them they were very understanding. I was told I would have to wait for her manager Which I did before I could explain it to her the 1st rep we spoke to was explaining the problem to her with an attitude wanting her not to return the money. After a brief explanation the manger agreed to return the money. The only thing the manager said to us very rudely was "the money as been applied back to your card".
FYI my husband prefers shopping at Target vs Walmart he has always said that atmosphere was so much nicer but after last nights experience he is not sure. (Oh, yes we look and there were no "A Walk in the Woods" on the shelves). The Target store was in Redlands on Lagonia we were in the store around 6:30 pm. I really expected the manger at the return counter to be a little nicer. In the past we had only one other problem at this store but it was resolved quickly with a very helpful employee at this Target.
I came into a target store Tuesday morning and needed some assistance with finding an item. I asked an employee to help me but she was annoyed about some personal issue she was gossiping with her fellow coworker that she answered me in a rude manner. I ignored her attitude and asked her again. She gestured to the south end of the store and said we probably don't have the item and turned her fat ass back towards me and continued with her meaning less conversation. Meanwhile as I am standing there I smell marijuana on her breath. She was very unprofessional and rude. Please follow up on this issue. I believe her name was Melissa and she's overweight works at the Pinole CA store.
The Target team at the stores I was visiting was holding some type of meeting in the boys clothing section. There were probably about eight or ten people present. As my husband and I walked past the manage, I assume since she was leading the meeting, called out loudly "is there something I can help you with"? While this seemed innocent enough the fact is it was rude and embarrassing. Everyone stopped talking and stared at us as though we were purposely intruding on their meeting. I'm not easily embarrassed but this was really bad. And what struck us the most was the fact that it came from management. We left right away and headed to Meijer to do our shopping. Ps as we were leaving I mentioned the experience to a male employee and he was great too bad he's not the manager instead.
I have a friend that came home the other day with one of your "reusable plastic" bags for her merchandise. We live in California where plastic bags have been outlawed for 2 years now. I am appalled by the use of these bags. Please explain to me why you thought this was a good idea. Maybe I am missing something.
This is a medical issue. Order#! 922919762003. Placed on Target.com website on 12/13/15 Received 12/23/15 -- opened box I received order in. 2 boxes of AZO. UTI Test Strips were inside. One was already opened and 1 of the 3 strips were missing. Who ever packed the shipment must have took one out. I have pictures of the opened AZO BOX I called the phone # on the packaging list. Spoke to Delle in another country that COULD NOT help me resolve a replacement. Asked for her supervisor and she put me on hold for 47 mins. I hung up. Please this is horrible. Give me a real complaint phone number I can send these pics to.
I ordered a Beats Pill 2.0 Black that came with a promotional Beats Pill Dude- Black. I, after checking the promotion still existed, canceled my original order #902882500065. I cancelled because I did not get my 15% off and I reordered order #902889642623. This order #902889642623 did not give shipping info for the Beats Pill Dude- Black. When the rest of my order came I called customer care at 1-800-440-0680. The person on the line told me it shipped separately and would arrive Friday, December 18th. When I did not receive it I called 1-800-440-0680 and spoke with Leslie- Target.com Manager, who told me this promotion never existed. I then asked to speak with a supervisor, and the Manager who also told me this was never a promotion. When I asked to speak with a different manager they told me I was not getting my item and when I asked to file a complaint they hung up on me! I have not received my Pill Dude to this day, 3 days before Christmas.
I went to purchase gift cards for my employees and our boss's on Thursday Dec 17, 2015 at my local Target in Burbank Ca. I was going to purchase 11 Target cards and two Target Master cards. After a long busy week it was nice to know I only had to make one stop. I took them to the register only to be told that there was a 5 card limit and that was all I could purchase. I said I would do two transactions and was told I could only get 5. No signs were posted next to the cards informing me of this and I can't yet figure out why such a policy would be enforced especially right before Christmas, after all I am having 11 people come to Target and probably spend more than the value of the card. Needless to say I walked out with no gifts and real angry and took my business somewhere else, which is sad because I do like shopping at your store. I just think there should have been some type of notification of this strange policy. Thank you for your time and listening to me vent.
I place an order for an Electronic Software download. The website said that I would be emailed the product code in 1-3 hours from purchase (or up to 24 hours). I never received the email and when I called, I get people who can barely speak English and do not know what they are doing. It has been two weeks and I have yet to receive the code.
Two back to back bad experiences with Target online purchases. The first item ordered was never delivered to the store after confirmation with customer service twice. The second order cancelled but delivered, refused and return to the warehouse then two weeks later a refund finally issued in form of a gift card after stating that the refund should be credited in the form of payment issued. I am determined that the customer service department is undertrained and that Target pushes gift cards as a method of refund to retain profit forcing the customer to have to spend their money with Target anyway.
A gift card is understandable without a receipt present but with a receipt come on. A return to the warehouse truly has the original receipt with it. It is called the packing statement or list. Target's customer service, online ordering system and return system is a joke that was not funny and this is the last time I will pay to attend their comedy show. Walmart has a loyal customer.
I would like to relate an experience I had with Target that unfortunately was not pleasant. I was looking to purchase an Apple TV 64GB (MLNC2LL/A) this Black Friday. You had none in stock or on line nor did any store in my surrounding area have them in stock. Previously, when I called Target for a rain check I was given a ticket number and a case was created with a promise to honor the sale price once the item was in stock. And that promise was honored until today.
On 11/27/15 at around 9:30 PM, I called into Target customer care and spoke with customer service agent Rodrigo. I explained to Rodrigo what I was looking for and hoped to get a rain check. I gave Rodrigo previous ticket numbers for him to look up to see how the price match worked. He agreed with me that I was entitled to the rain check and issued me ticket number 08726348. He promised that all I would need is this ticket number when the item was back in stock for target to honor the 149.25 price.
On 12/02 I called back into Target as the item was now in stock and I wished to order it. Both Reps refused to honor the price match. In our discussions, I was told that no such policy existed even though Target had honored prices twice before. The ticket number 08726348 is linked to 3 other tickets in which you can see the history where by my wife and I were getting the price matches. It was insinuated that I was lying and that there was nothing Target was going to do.
I do not appreciate being made out to be a liar since anyone can look up the ticket numbers linked to account deanna.napolitano@yahoo,com and determine for themselves how the price match promise was upheld. I do not appreciate being made a promise only for some other service rep to disagree with it and refuse to honor it.
I am very disappointed in the customer service I received today (12/02). You should understand that I have a plethora of choices to choose from when looking to make my purchases. I shop Target because of your low prices and for the most part, great customer service. The ball was dropped here in those regards, and it looks like I will need to shop elsewhere for the Apple TV. Seems to me that such a small customer service issue could have been resolved easily with honoring the promise as opposed to upsetting the customer. In today's world, customer service is what differentiates one retail store from the next. This belief is lost today with so many retail giants.
I had several issues while shopping at the Chambersburg, Pennsylvania Target store. Through every problem, front end manager, Michael handled everything with ease and professionalism. Please extend this compliment to his supervisors as we never hear the good that's done, there's so much negativity. Thank you Michael for a, job well done ;)
I bought most expensive phone case, made of leather at Target. The leather peeled back and off rendering item non usable. Took it to target store on hwy 31 clay ny where i bought it and they exchanged it with another. several months later the same thing happened. I took it back to store for replacement or diff style but was told they wouldn't do anything for me since may have been past 90 days. I said this item is not a return, its defective. Girl blew me off said sorry nothing we can do for you. I spent 20 dollars est for this item thought was the best. It is defective in design as not only 1st one leather pushed back exposing metal inner but so did 2nd one. I am not happy. My previous phone case lasted 5 yrs and never did that and this one wont last 4 mos. Can someone help me contact Target corporate offices with my complaint?
I am disappointed as a friend of mine had taken advantage of the 50% off Beats solo2 head phones and allowed her to price match to your online price. When I got to the store they refused to allow me to do the same, I then called customer service 800 number and was advised that I can in fact price match, but it must be with another company and not target online as your prices already reflect a discount since cartwheel doesn't work online and then I would be able to combine with cartwheel. Being that these are cheaper in many other stores.
I went back to the store and told them I was advised of this rule and that I should have no problem doing this, and was told that they don't care what your customer support had advised me that they would not be matching what your corporate has told me. This is very frustrating as I am pregnant had to make 2 trips to target to leave empty handed with my child. At the bare minimum, being that your company is huge, should warrant what your own staff advises their customers. It is not right to tell the customer that you do not care what you were advised by the company and that they will not do it. I hope this can be resolved.
I have heard from others that Target has employed Muslims cashiers that refuse to sell bacon or any pork product because of their religion. I am hoping that this is not true. You are wise enough to know the chaos and interruption that is already present in the US because of too much catering to the Muslims. This would be a catastrophic for your business. If you cannot hire someone to do their entire job, only a part of it, and put the part they can't do onto someone else, you do know that won't work. Just how many Christian or Catholic cashiers do you have that sells condoms, do you really want to open that can of worms? Do your job or take a hike, serve your customers or close your doors.
Earlier today, on 11/14/15 at 4:35 PM, I purchased a PS4 video game (Destiny The Taken One) from the Target located in Pomona CA on Rio Rancho Road. After coming home from a long day of running errands and eating dinner, I opened my game case only to find it empty. The only thing inside the case is the Play Station Plus trial code and small pieces of colored paper (one beige and one purple).
It's been about 3 hours since I bought this item so I decided to go back to Target for an exchange. I headed straight to their returns department and explained to the customer service rep. the issue. As soon as I finished explaining the problem to customer service I knew by the look on their faces they were not going to exchange my item. It's that same look you give your child or sibling when you know they are lying, a little roll of the eyes and 'that look'. The cust. serv. rep. gave the game and receipt to another employee. After a few minutes of waiting the rep. comes back and says they can't help me because when I bought the game it was sealed and I had to take up the issue with the manufacturer.
When I am upset I need couple of minutes to compose myself, otherwise I will lash out. So I took my game and receipt, walked out of the store into my car and ranted to my siblings who accompanied me through the whole ordeal. We contacted other Target locations nearby to question them on video game exchange policies. We explained the same problem to these stores as we did to our local Target. We spoke to two different managers, from two Target locations. They both said the video game could be exchanged with no problem but it had to be from the Target it was originally purchased. I gave this information to the Target manager from Pomona, Hilda, and her response was their policy was different and they didn't allow these types of exchanges.
Further inquiry of my item leads me to believe that the game disc was stole from a Target employee. My younger sibling purchased this same game, from the same Target, just a few days ago. He has confirmed that the plastic wrapping on my case is different from his. As well as the fact that the case is missing a code for DLC maps (DLC maps are extra content advertised on the special edition game I purchased). We also noticed the case has a small slash on one side of the case that can easily be missed. But this slash was not on the plastic wrapping.
One of the Target store managers we spoke with, from the La Verne location, explained that all video games are checked by the manufacturer before being sent to their Target stores for consumers. I strongly believe the disc was stolen by a Target employee and they are refusing to take care of the issue. Target would rather choose to imply I, the customer, is trying to gain a free copy of this game than exchange my item like all the other locations have told me they can. My family and I were planning on doing our Black Friday shopping at Target but after dealing with the abysmal customer service there we do not plan on doing any shopping with their corporation until this issue is handled.
I am very disappointed that the Target Corporation has chosen to trivialize the mental disorder that is Obsessive Compulsive Disorder with the sweater that You are selling. You should not joke about a disease that ruins people's lives. My complaint has nothing to do with the so called " war on Christmas " but rather just plain compassion for a very real illness. I will never spend any more of my money in one of your stores if you continue to sell this sweater. I thought you were better than this cruel joke.
This is a complaint regarding the decision to open on Thanksgiving Day. As a customer (not an employee) of Target, I feel that it is disrespectful to your employees to expect them to give up their holiday so that the stores can make a few extra dollars. This is an American holiday...it is not religious, it is not ethnic, it is not for a particular age group. I would never think to deprive someone of spending time with their family on such a holiday so that I can purchase a few trinkets which could be easily purchased at some other time. Shame on Target and the other corporations for this practice. This is Wal-Mart mentality (a store I refuse to shop in).
I experienced the worst day of my life when I went to the Target in steelyard commons in Cleveland Ohio. I had a very bad experience from start to finish. To make a long story short I went in the cashier line first, she didn’t speak, start scanning my items after that she just stood there looking all around so I ask her my total she said $113.39 I have the chip debit card so I inserted it into the credit card machine and she didn’t know how to check me out with the chip debit card, I told her I’m always in target I can’t swipe it I have to insert it, She then preceded to tell me that I was very unintelligent because I don’t understand what she’s saying, then the two customer at another register looked back in a state of disbelief of what they was hearing her say.
I then told her I think you need to work on your customer service skills and can I please see a manager, her reply was “if you don’t understand me How the hell are you going to understand him” I said excuse me do you even know you’re at work her reply was “I don’t give a F*** about this job I’m from St. Clair I will go upside your head and let me leave this register before I do” she walked away I told the manager what happen he said he would take care of it, next thing I know is another manager is at the register saying the cashier just said I threaten her now I’m in disbelief first, I was embarrass about how I was talk from the cashier and now I’m humiliated, from the manager.
I am a district manager and I have been in management all of my life and I would never make someone feel the way that manager made me feel as if I was the aggressor and not the victim. I just left the store with the pending transaction that they said never happen on my account with no merchandise. I had to go in Walmart and shop, somewhere I never go because I always shop at Target but I refused to give them another $113.39. I tried to forget about this experience but I couldn’t so now I’m going to a lawyer, the local news, BBB and all of my connections in the community are being notified because I refuse to let this happen to someone else. I also got the two customers in the store name, emails and numbers as witness. I will continue to use my resources until something is done.
I placed an order on Target.com and had issues with the site itself. Things in my cart would say something like, this quantity exceeds your limit. Well I finally got everything in my cart. I changed my billing and shipping address, placed the order and when the confirmation came through with the incorrect shipping address. I immediately called the customer service line. After being on hold for a bit, I spoke with an associate. She said there may be issues with the website. But, by that time, she said she couldn't help me because the order was processed. WHAT? She said that she would transfer me to a supervisor that possibly could help me. She transferred me to LaShawn? And it all went down hill from there. She was the rudest, kept interrupting me while I was trying to explain the situation.
Then she proceeded to say "Excuse you".? WHAT? This individual should not by any means be in customer service. I asked to speak with someone else and she refused, saying she it the top and that was it. I just wanted to see how to proceed. So now I have to run around to find not one shipment but 3 and after spending over $300. I will take my business elsewhere and I will make sure anyone who asks my opinion NOT to deal with Target.com. This supervisor should be ashamed of herself and Target.com should consider retraining her as to the skills of dealing with customers.
Went to buy an elf on the shelf, which was in the sales ad for the week. The store did not have any available, and I was told that they were still discounting Halloween products so they could put the merchandise out. Very poor customer service from Target and I'm not sure when Christmas does come around that I will want to shop with them.
Target, Where do I begin? I had a question regarding a coupon code for an online purchase so I called the 800-591-3869 Target phone number to be answered by a person in another country. I was on the phone for over 30 minutes back and forth because he kept asking his supervisor questions. He had no idea what I was talking about. I told him I received the coupon from the register and he came back and said registry. He told me Target does not give those coupons and abruptly said give me the coupon. I told him that is not how you should speak to someone on the phone. He then hung up on me. I called back and another woman from another country answered and I asked for a supervisor she repeatedly asked me how she can help and I politely asked over and over to speak with a supervisor.
She then put me on hold for 28 minutes and then it rang and she transferred me to an automated voice message asking me if I want to hear this message in Spanish press 1, credit 2, etc. Over one hour of waiting and this is the outcome. This was horrible customer service. I then had to contact Live Chat and they were of no help. This was the worst experience I have had with your company. Can you explain why this happened? Can you explain why no one was willing to help me?
On my last shopping trip I got a $5.00 coupon for home goods. The coupon stated not valid for vitamins. I have been to the store twice to redeem the coupon and both times I was told that it is not valid for the items I purchased. The second time I told the associate to just throw it away. I must spend hundreds of dollars a month at the store with all the baby stuff we need. This coupon mess has me very frustrating. Why in the world can't you be more specific on your coupons and what they can be used for. In our household every penny counts. Thank you for listening.
Target order #102770270324 placed 10/15/2015 for store pickup thinking to minimize delay through delivery. After 10 days, pickup email notification on 10/26/2015 with a pickup deadline date of 10/27/2015 which is 1 day. I was on vacation after more 1 week since placing the order, I called customer service on 10/27/2015 to ask for an extension for pickup by 3 days. But was told that the "Target system" does not allow that and the order would be cancelled. It is sad that Target's marketing allows for a greater time for Target to fulfill orders but does not accommodate customers to pickup the orders. Is this the goal of selling? Not to actually CLOSE the deal. It seems Target just does not care about customer complaints or their reputation online. Thus I would recommend NEVER be a customer of Target if you value yourself.
Shakopee store, 7:30 PM, Saturday 10/24/15, cashier's name was Cheyenne. Rude, snippy, no "Thank you." She was talking about me to the next customer. I wanted some items marked off on baby registry. She was rude, rolled her eyes, made the comment, "Have you ever heard of the internet?" She was condescending and extremely unprofessional. It really put a sour fast in my mouth when it comes to target and I will no longer shop her because of this experience. The employee compliant is the easiest one to avoid Target!
I bought the new Guitar Hero for the playstation 4 console for my boyfriend. Much to my surprise the guitar didn't work properly. Upon calling to see if I could return it I was placed on hold for ten minutes and then disconnected. I then recalled and was once again disconnected. I then called target corporate and was transfer to the target store and was once again disconnected threw research online I found out what I needed to know. I will be returning the $100 dollar game to get my money back and WILL not be returning to the store. If they can't even pick up a phone to answer my question they don't deserve my business.
On your website you advertised that the standard flu shot was to be $24.99. Today I went to the Norman, Ok store at 1400 24tth Avenue Northwest. I was charged $31.99 for a standard flu shot. Your website says one thing but the stores are charging another price. Either you should take down the information on your website. To tell the store that this is want has been advertised on the website. To be this is faults advertising . I will never shop in a Target store again. I don't like being lied to. That what you have done.
This target is ok, but customer service could improve. The staff is mostly full of young people but I don't see where the older staff is doing much to steer them in the right direction. A few months ago, I needed assistance in the linen department and used the phone in the aisle to call for help. the first time I called, no one answered. the 2nd time, someone promised to be around shortly. after 10 min, I called back and the person who answered that particular time, was clueless that had even called the first time. I spoke to a woman at the customer service desk, who acted as if she could care less about my situation.
She answered my question with an attitude and never apologized that no one showed up to assist me in the aisle. I dropped the potential purchases in the nearest basket and walked out of the store. The woman muddled something under her breath and proceeded to help the next customer. The Starbucks which is located inside of the Target, is almost always unmanned and never has pastries stocked.
They are always out of something that Starbucks should not run out of-coffee related products. As I said, the store is not terrible, but the young staff need to be re-trained on how to behave in a work environment. A lot of them are "nice enough" but work ethic needs improving. Please look into this.
I went to the electronics department to look for some Bluetooth headphones I asked for some assistance to see where there Bluetooth headphones were located. I seen some Bluetooth headphones for $19.99 I asked the sales man that was helping me if that brand of Bluetooth headphones were good quality since they were $19.99 I let the salesman know that I wanted to buy the $19.99 Bluetooth headphones but was still shopping.
I went back to purchase the headphones they scanned higher than what the sale price was when I told the sales man that they were on sale for $19.99 and when he went to go check the ticket that said the price was gone someone had removed it I asked him if they honored the price that was shown he said yes but that it was up to his manager but he said that target should honor that price since it was their mistake
The manager that was in charge was named Kim I explained to her what had happened and the sales man that was first helping me seen the sale price on the Bluetooth headphones told her that yes they did have a sign that said $19.99 and seeing that they had made a mistake on the pricing so he removed the sale price .Kim the manager said that there was nothing that she can do. So that's why I am submitting a complaint on target for not honoring the sale price left target very unhappy when I shop at target every week.
I tried to place an order on baby registry & would not let me proceed to checkout. The item was on sale. After spending at least an hour on line trying to get order to go through, I called Target line. Took me forever to get anyone to answer. Finally, after spending another hour on phone, they proceed to tell me that they're system is not working on their end also & to call back next day to try again! Of course when I called back the item was not on sale. Took me 2 hours on the phone talking to two different people that were hard to understand. They would not give me the sale price even though it was not my fault the order didn't go through!
Finally, I got a supervisor on the phone that was nice. She gave me the sale price & straightened things out, but then the wrong total was taken out of my checking - the one before the discount. I don't know why they do that! They said the discount will be taken off when shipped. Why wouldn't the correct total be taken out to begin with! I was so frustrated after two days of spending hours on the phone and computer & being passed around to different people. Now I have to wait to have the discount taken off! It is ridiculous! What kind of customer service is that!
I went into the Target Store on Hampton Avenue in Saint Louis, MO. on Tuesday August 11, 2015 around 2:15, where I do my shopping, if any, on my lunch break. I only get 45 mins. for lunch. Well I got in lane 4 to check out and their was 2 people (white) ahead of me. Well when the (white) clerk got to me to check out., He lifted his hand to me as in "wait" and told the couple that was behind me, (being a white male and female), to come on since I had a basket and they didn't. So I said "ok", they can go ahead and go since it wasn't that much they had. Well when the clerk finally got to me, he was acting if I was diseased or something. I put my things on the conveyor belt and the clerk went to get a pair of gloves to touch my things. Nothing I had was frozen, wet or dairy.
All household things and dvd's. I then tried to put the money in the clerk hand and he told me to "sit it on the counter". When I put it on the counter the clerk, still wearing gloves, then took the money up with 2 fingers and held it away from him. I got my receipt with the clerk still wearing gloves and went outside to look from the window too see if the clerk was still wearing gloves to check the white lady out that was behind me, and he did not. He must have taken them off as soon as I left the store. I just don't understand it. I go to Target every Tuesday for my shopping and I never had such a horrible thing happen to me at this store. I don't want anyone fired or anything I would just like to know, Are your employees allowed to treat a customer this way?
Are their limits to what a customer should accept from an employee and not complain? What rules were made for the Customer/Clerk? I just know that I love shopping at Target and would not stop going for the life of me. I just hated to have felt like I was being "divided" with an employee at Target.
I shopped at the Everett Store and left my BOUGHT items behind and when I realized and returned to get them that had been put back on the shelve. I could see if they were just items left behind but NOT items that I had already paid for. How come they weren't just held with employees knowing someone would be back for them? The one was a gift and was then not found but we finally found it in the dressing room that someone else might have re bought. Please let your employees know this that if there is a receipt that someone will be back for it. Luckily I found the outfit again as it was a Birthday gift for my sister. It was a crazy day as I was looking for my daughters keys and set the bag down. Thank you so much for your time.
I went into your Target, Mayfield Ohio store. I had a very nasty customer service person who said her name was Saheedah, get very smart with me because I didn't understand the new return policy on 06/27/2015 around 12pm noon. She rudely told me that I could read the sign and that she needed for me to leave her line because she had to help others. I was so horrified that I didn't return my knit top. all I wanted to do was exchange it for a different color. I walked away from the customer service desk. She wasn't aware that I was still standing on the other side, when she said "It's not my fault her stupid ass can't read" I am so deeply hurt and I will never return to your store again.
I ordered a table (relatively inexpensive), unboxed the table and moved the pieces to a location for assembly. A corner of the table top was damaged. Upon calling I was informed the mfg. could not send a replacement top, but the entire table must be replaced. Not only do I have to go through the trouble of re packing the table, it must be returned via UPS and received before another will be shipped. The time and effort I expend on this is not worth whatever advantage I seem to think shopping Target offers. It also does not look like the table was damaged during shipping as the damaged corner appeared to have been packed in that condition. I will not do this again through Target.
Your pharmacy department is terrible. I purchase 8 to 10 prescriptions per month and I am on your automated system which is suppose to refill my prescriptions automatically when I have @ 7days of that prescription left. Wrong, you do not do this. You did before....but not for the past year. I am sick and tired of having to call you or go to your store to remind you that my prescription has not been filled. Why do you claim to have this automated system if it does not work.
I have been on my last pill, have gone to your store to pick my prescription up only to be told....I'm sorry, we don't have that medication in stock but we will have it on Monday. OK...so now I have to go through the weekend without my medication because you failed to refill it through your AUTOMATED SYSTEM and didn't order it either because your AUTOMATED SYSTEM does not work. I will be taking my prescriptions elsewhere and I really like the store but think I should also take my other shopping elsewhere also. So sad. This is the first time I have been on this website and I am shocked to see just how many people are not satisfied with your store. What a shame.
I bought 8 speed sticks deodorant from target few weeks ago and used coupons at that time. When I went today to exchange them for gel deodorants instead of powder one. At the customer service, the lady exchanged 6 of them and then called manager because computer had some problem saying too many because we heard her telling to the manager. Manager Carn who wasn't wearing her ID badge said you can do the rest of the exchange with the license but then she took our receipt somewhere and came after some time and gave us very hard time. She was very rude and said that I am not exchanging the deodorants and I am not giving you back these deodorant and receipt till you pay the full price. Then I asked her what is her name and the customer service number so that I can notify to the target headquarter. I am very frustrated from all this. I shopped at boulevard Target, phone number 716-831-8750. Please talk to her about how to deal with customers nicely.
I am trying to set up an auto pay for my Red Card by talking to a Person. This seems to be impossible. When I attempt to set this up online, their auto-online system does not respond to " forgotten password." This, in turn, sets up a circular mobile response asking me the same question, putting me back in to the circular pattern.
I have spent so much time trying to resolve this issue that I am canceling my Red Card, thus depriving myself of 5 % discount, but saving my 86 year old body from wear and tear.
I have been unable to get a usable response on their mobile system. Seems like very poor Customer Relations to me.
I ordered two (2) items from Target Registry on April 17, 2015. Even though the Target registry was given all the information where to deliver the items.The store did not put the Apartment Number on the order for the UPS delivery, therefore, it was returned and not replaced. I had to do a second order for one of the item. It was finally delivered on May 1, 2015. This type of service from Target is unacceptable. I had to called Target several time before the order was done. I should be given a discount on this order because of Target's incompetent service.
I was trying to get help with a return and the customer service rep called the manager over for an assist. This manager was very rude and unhelpful. This is by far the worse experience I have ever had at the Traverse City, Mi Target store. Surely doesn't make me want to go back or encourage people to go there for their shopping needs.
I recently decided to purchase barstools for my new place as I am hosting a dinner party at the end of the month. After moving in, I opened the boxes to set up my new stools except I was delivered 4 dining chairs of a whole different line. Not even close to what I ordered. So I called your customer service on Friday April 24th. I was told that they would need to submit some paperwork first before anything else could be done and that they wouldn’t even be able to schedule a pick-up until I called back on Monday. But once I called in, they would be able to expedite my order, and I could possibly have my stools by this Wednesday. This call alone was about 30 minutes long.
Today is Monday, and I called back as directed. I was told by the customer service rep that I would need to schedule a pick-up and then wait a full week before submitting a new order. He stated they could not send a replacement because the same chairs might be delivered again. Instead, they would have to submit it as a brand new order. I was escalated to a supervisor at my request. After several minutes on hold, she told me the same thing. Then. she said she was going to check on something. I was on hold another 15 minutes or so. She came back on the line and I could hear her but she kept saying she couldn’t hear me and that I needed to call back in to schedule a pick-up and then wait a week before calling back to have them submit my order. Then she hung up. I checked my phone, it was not on mute and I had done nothing different. I was very calm on the phone and not hostile in any way. This entire call was about 45 min to 1 hour.
I then called right back in as she suggested and had to talk to another customer service rep even though I had my case number and told him I needed to speak to a supervisor because I had been disconnected. He finally put me on with another supervisor who told me the same information. They send paperwork to the distribution center to make sure the bin# is not mislabeled. That whole process takes about 2 weeks and they don’t want to risk the same wrong chairs being sent again. I finally told her to just issue me a refund and have the wrong chairs picked up.
I am so disappointed in this whole experience. It seems absurd that a cardholder customer would have to wait an additional 2-3 weeks to receive an item that they ordered correctly when Target messed up the order. I spent a total of 1 1/2 hours on the phone with your customer care department dealing with an issue that was Target’s mistake only to find out, there is nothing anyone can do to make it right.
I walked up to wait for my prescription. The girl behind the counter was coughing her head off. When she was ready to bag my pills, she opened the pill bottle and said, see? No red dye in these pills. She still had germs on her hands. She said she had allergies when I confronted her about coughing all over the place and then touching the pills. Even though there was hand sanitizer sitting right there, she didn't use any first. YUCK!!! I won't be shopping there anytime soon or filling a prescription. How awful!!! Another pharmacist refilled my pills, but I still don't trust it.
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