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Write for Us Target Complaints Continued... (Page 5)
363+ reviews added so far. Upset? Call Target corporate: 1-800-440-0680No Reviews
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The frozen fish had a sign stating they were on sale for $1.99 . The sign stayed up for a full 6 days after the sale price had expired in the computer system . Myself and others were purposely deceived thinking we were paying the $1.99 price ,but at the register the item rang up as $2.99 . I purchased this frozen fish over a weeks period and have receipts to prove my claim . Had I not complained to the Manager about this intentional deception -how many more customers would be duped into thinking they were buying the item for $1.99 when they actually were charged a higher ,non-sale price at the register ?
The fact that the "sale" sign stayed up a full six days past the expiration of the $1.99 sale is proof this was a blatant attempt to fraudulently deceive the public. This is but a single example of mis-management and poor store practices that reflect the sloppy and lazy attitude of the stores upper management . I have been labeled a "complainer" by employee's at this store because I bring to their attention expired , rancid , and unacceptably green/brown meats to their attention virtually every time I shop @ this store . T
he management "team" , all the way up to "Patrick" have done nothing but patronized and insulted me ,and I have seen little to nothing done to address these issues despite my numerous complaints . "Josh" told me today I might be happier shopping somewhere else since I complained every time I shopped there . "Marco" was more focused on my use of the word "shit" then addressing my frustration and anger at having brought these issues to their attention so many times I have lost count .
I was waiting at the store cafe for a drink, and the lady working there was in the back. Another man stepped up by the register and when the lady came from the back room she took his order. Granted he chimed in, but she should have asked "who is first?" I didn't know I wouldn't be first standing at the counter with my wallet out next to the register, not directly in front of it! I left without my order cause of this. I then returned later to tell her how she should have handled it, by asking, "Who is first!" I was quite upset, so I walked back into the store to find the people I'd come with. On my way out, I saw her talking to a manager, so I went over there and told her of my experience. She said that they help who's in front of the register. I guess then it was that man's fault? I didn't and won't buy anything from that Target ever! I still say you ask, who's next in line!!!!!!!!!!!!
Lilly Pulitzer line released today, 4/19/15--I went there at 9 a.m. (They opened at 8) and there was NOTHING left, all old out AND there were groups if women who had loaded carts, some swapping items because they had obviously grabbed anything they could and some on the cell phones, sending pictures, telling people what they got and that they are going to sell them on eBay! I wanted some nice affordable summer things for myself, and had tried online earlier but everything there too was sold out and the website crashed. I am really disgusted.
While I enjoy shopping at my local Flowood, Me target; their Starbucks is CONSISTENTLY understaffed and sometimes just slow baristas. I love to start my shopping experience with a latte, but it's always too busy. Once again, this Saturday, they were understaffed. There were two baristas, but one was rudely attempting to put up traffic flow poles. She could have easily made a couple of lattes in the time, she rudely pushed me toward the counter not saying a word. I told her just that, and she smartly rebuffed me. I was admittedly rude, but she was very prissy in her remarks-told me I didn't need to tell her what to do. Her name was Jasmine.
The woman preparing my latte was very sweet and did a very good job. Jasmine was obviously annoyed she had to stay past her scheduled time. While I'm sure she was still on the clock she should have to experience a true job where you are paid salary with no compensation for extra hours. Btw- she was complaining about staying 12 minutes extra. People like this should really consider not being employed where they have to deal with the public. Flowood Target should really consider getting rid of their Starbucks if they can't staff it. It makes their otherwise well run organization look poor and the baristas they employ tend to have chips on their shoulders.
I purchased a Nostalgia Electronics Hard Candy/Cotton Candy Machine for my granddaughter's birthday in February from Target. She used it 2X. When she attempted to use it a third time, it was dead. I no longer have the receipt, but it was purchased in February 2015. I realize target will not accept responsibilities for all of their products sold, however it would be appreciated if a telephone number or an address be given so that I could extend my complaint directly to the manufacturer.
I will never shop at a target again! While shopping there, an employee followed me around peeking around corners. I left my buggy and was leaving and he asked me if I found everything I needed and where I left the stuff like I was trying to steal. I was going to purchase this stuff until he creeped me out! I will never be back to that Target ever again. That creepy guy should be fired for scaring customers away!
I purchased a DVD. Sister Act 1 & 2 combo and when I opened it up there was no DVD. Not a single one. Empty. I spent $9 on an empty case. I purchased in Escondido California. Traveling with my family back to Wyoming. The receipt got thrown away when we made a pit stop and emptied our trash can. I have proof from my bank card. If needed. I am so disappointed. It was sealed just like any other DVD should be.
Waste of my time & unfriendly service.
my girlfriend & I was doing a quick shop at Target on Easter Sunday 5 April 2015 @ 2.47pm. Store Glen Waverely Centro. **1st: @ the counter- the 1/2 price tag was put on the wrong chocolate box (%40019024 box 170gm) - so no sale. Sarah & the girl who were serving us were too busy talking about their weekend instead of customer service.
**2nd: I went home & found I was charged for 2 Tobleron (%11038276) instead of 1. We drove back to Target Glen & I spoke to Sarah (who worked at the service return counter). She made no apology for the error & her attitude was quite rude as she mumble something like "alright then". I walked away and was quite annoyed at Sarah's customer service.
I wasted my time & petrol coming back into Centro Glen for 1 small cheap item. it is not about the money for me but the service from Sarah was appalling. Friendliness is important for customer service relation & not rude sale assistant.
I can't find Circo brand jeans for my girls! Apparently you've replaced them with ugly Cherokee brand skinny jeans. My girls loved Circo brand jeans with the cute patterns on the side. Now I have to try and find something comparable elsewhere. Do you know how hard it is to find jeans they like and that fit them properly? Bring back my jeans please!
Pharmacists and assistants at Target, Rainbow and Spring Mountain are EXCELLENT. I would still almost 86 Target permanently right now do to the following nightmare experience:
I wanted to find more info about Target red card/debit card discounts. I looked online and called their toll free number (888)7297-331 There was only one choice listed after Red Card. Didn't want to spend days emailing back and forth, the only other option Target offered for more info.
Called the number and was repeatedly asked for my Target number. No other choice offered. Started pushing buttons trying to get a real person. Then was repeatedly asked if my card was "lost or stolen." No, I don't have a card yet.
Miracle happened and I FINALLY got a human being. His accent was so heavy I could NOT understand him. He kept telling me info that had absolutely nothing to do with my questions. After MANY requests I finally got his supervisor. Same thing happened again. I then asked for his boss. I also said I'd like to give him my cell if we got disconnected. He said that I'd have to start the whole process all over again. Really?
Finally got a Target employee who really understood my questions. Sadly he couldn't answer them, as I was in the wrong department. I asked for the highest possible person in authority at Target. Instead I got a woman whose English skills were far worse than the 2 gentlemen I had already talked to. I then hung up the phone. Target HATES their customers.
I purchase a cell phone from you and I have had a number of problem with it, Mitch I belive is the fellows name which seem to know a lot aboutt-mobile says the phone is working correct as far as he could tell. However when I am on a answer machine sometimes no matter what I do I cannot get the keyboard to put in a number or to s=hang up the phone. He suggest that I take it over to the service desk and return it and he would sell me one that would work. The service desk would not return it because I didn't keep the box or the reicite., something I didn't keep.
I went into your Owensboro Ky store to get a baby stroller that was advertised on sale. They didn't have any in the store. I ask for a rain check and was told yeah you can get a rain check by the associate (Donna) they helped me with it.I went to the service desk to get the rain check and was told that they didn't give rain checks on that product. I ask to speak to the on site manager and was introduced to Zac and Jess, Zac said that was an item that they didn't give rain checks on but he would give me one anyway since they were out of the item, then Jess jumped in and said no that i could not get a rain check and proceeded to explain why over and over, I said i understand what you are saying but how is the general public supposed to know what items you do and don't give rain checks on when it doesn't say that anywhere in the ad that there are no rain checks on this product. I was then given the name of several stores in a 100 mile radius that i could go and get the stroller. So I said that if i had to go there and get it I would just do my shopping there too from now on and not this store. I'm sure your not worried about one person and what little bit I spend in that store, but i felt like I had to vent anyway after all if they tell me that i'm sure other people get the same answer too.
My kids received giftcards for their birthday but my son couldn't find his! I called to have one reissued fine great! Until I go to the store and my daughter goes to use hers and they closed that one as well! I wouldn't be so angry but it was a little embarrassing and when I called the lady I first spoke to was rude! I called back later with the confirmation number to be told that they only issued the one missing but he closed the other that was perfectly fine but didn't even issue a new in for that! I was embarrassed at the store but more angry because when I spoke with the first guy I asked numerous times that he was only issuing a card for the lost one and the other two gift cards on the receipt wouldn't be affected and reassured me that was the case obviously not!! This is one of my favorite stores I spend a lot of money here but I don't like being lied to or embarrassed due to somebody else!!! Hopefully they will fix this problem!!
A huge line at Target. There was a woman controlling the lines. She directed a woman into a shorter line. I tried to join the shorter line. She told me that I was not allowed to, in spite that another woman right in front of me (wearing a Junior League shirt) had just done precisely the same thing. She told me repeatedly to stay in the long line. Eventually, I placed the items, which were perishable, on an empty checker's stand (of which there were many) and left the store. I tried to call the store manager from that parking lot and was told that he was too busy unloading a truck from the loading dock. I have worked in grocery stores. I know how stores work. That manager could easily have taken my call, but he chose not to. Six hours later I came back to try to contact the store manger. Those items were STILL sitting there, that I had left, on the same stall. And STILL, no manager. I want a call from the district manager in charge of this area. This is now not only bad customer service, this is a health and safety concern.
Went to checkout at express line with one item. An employee of Target's (in uniform) was ahead of me and had 30 items, which she divided up and had rung through at 10 a piece so she wasn't TECHNICALLY over the 10 piece limit of the express line. She had NO compunction about doing this nor did the cashier. After she was done, she hung around gabbing with the cashier while the express line continued to grow and I for one, kept shooting the 2 of them dirty looks to no avail. I think Target should speak to their employees and figure out who the customers are versus the employees. Shame on you! This was at the Bird Rd, Miami, FL store on Apr 2, 2015 sometime between 2 and 4pm at express lane #2.
I call in to day asking about am items the person could not speak or understand English, I ask to speak to someone who can help me he did not, he hug the phone up.
Was happy with immediate response from Target, about the checkout experience a couple of weeks ago. I also had an experience this past Sunday at check out time . Approximately 3:05 PM on register 8, the ladies name was Denise ( i believe ) . All the checkouts were busy and we stopped at the one with the shortest line, the lady said sorry i'm closed , so we moved to the next register. Denise came running out from behind register 8 pushed my cart to the side , said pardon we as she ran bye , calling for one of her friends walking bye to come back , so she could check them out , so they would not have to wait in line. ( I have good luck at target check outs )
on 3-25 i used my wells fargo visa at you lincoln anaheim store. the amount was $23.94. at 11pm while on line i notised a $948.31 charge from your store from the walnut creek store. i did not authorized any one to use my card nor was i in the walnut crekk store at 1130pm. i have notified the local police and will take legal action against the target stores.
You can not buy in target customers do not help the contrary are not interested in good customer is a shame my wife and I since yesterday 03/25/2015 stopped buying in optical target!
Availability of Featured (On Sale) Items in their circular. Target advertises items to get you in the store and then doesn't have the items in stock. Second time in a row I went to Ocala, FL Target to get something in their ad and it was out of stock. This time, it was the Meow mix that they had a big ad on the back page of their circular for. Supposedly, If you purchased Meow Mix and kitty litter in combination (two items), you were supposed to get a free $5 gift card. Non-service person pointed to her Dumb phone and said: Look: Store is out of stock but there are two online and you can order it. Right, how much shipping would I pay on 20+ lbs of cat food and would I even get the gift card. Why are there only two available online to begin with, and most importantly, why do they continue to not have their featured products? They don't even give an email address to send complaints to.
I purchased 2 pairs if Beats headphones for Christmas. 3 months later the headbands broke. I was able to exchange 1 pair without a receipt but, was placed on some list for having done so. The next day I located my receipt, returned to Target to exchange the other pair of headphones and was quoted their 30 day policy. I emailed the corporate office and received a canned response containing the 30 day policy which they themselves overrode the previous day. To add injury to insult they would not allow me a store credit to purchase a more expensive model. Target's customer service is ambiguous to say the least. More appropriately, it stinks!
I recently signed up for your Target Red Dot card and the representative ran one of my checks through your scanner. I received the card and now a letter indicating I have a returned check and it denotes "we realize you probably just made a mistake" and then indicates that the reason for return is "Invalid Account". I immediately contacted my bank and they confirmed that my account is absolutely valid and that at no time have they returned any draft and specifically not the draft in question. I then contacted the department listed on your letter and was welcomed by the RUDEST most SARCASTIC and unprofessional staff.
In my first communication I asked the representative to explain and she eloquently told me she did not need too do such and when I asked to speak to a manager she refused and put me on hold for 14 minutes. I telephone back with the hopes that the initial contact was an anomaly only to find the next contact was a mirrored disrespectful exchange and again Richard (ID 46789) refused not only to escalate my concerns but also indicated the only contact for complaints within Target was via a PO BOX. I am preparing to tweet this and will be destroying the card provided, however will need to attain resolution to this nightmare with an understanding of what happened why am I receiving this communication and having to deal with such insolent representation of Target.
I went to Target in Wenatchee Washington to do some shopping and was shocked to see the store was a mess. Looked like it had been hit with a bomb. The clothing items were all over the floor and had been walked on and dirty. The workers were RUDE. I could not believe my eyes. This was about 10:00 on Feb 28th 2015. The local dump was and is cleaner. I have always shopped in Target and been very satisfied, But that was in Spokane Washington. Are the people that work there to lazy to do their job's? When asked for help was told " that is not my department" and the person walked off. I was left standing at the counter. There was NOT another person in sight. I dought there will be any thing done, I will tell you the word will be up out about that store.
I politely asked a clerk if she was opened and she looked st me then turned away! I asked again and the customer she was serving said 'no." Then the clerk told me that she was closed." I went to another register next to the closed one and my daughter td me to turn around, when I did I saw that the cashier that had told me that she was closed was in fact ringing up another (Hispanic) customer! I said to her "I thought you were closed!" She again pretended not to hear me but the customer she was providing service to, looked ashamed! I have never felt so humiliated and degraded in my life! The cashier treated me as though my daughter and I were subservient, impotent and invisible! I spoke with Dina, the cashier supervisor and told her that I would follow-up in the morning with Ralph the store manager! I have shopped at the River park location in Fresno many years before and have bever felt so emotionally shaken and devalued like I did today! I feel that Olivia, the cashier needs additional cultural sensitivity! How she acted towards me and my daughter was not acceptable and degrading!
To whom it may concern:
I am writing this letter to advise you of the experience I have recently had with your corporation. Never in my life have I been so dissatisfied with a company that it prompted me to write a complaint letter; until last week when I visited a Target store to purchase items off a baby registry.
I printed the registry in store. None of the items had yet been purchased. I selected three of the items from the registry to purchase. When checking out, I made sure to ask the clerk to verify I had in fact selected the correct items - he did; and so I asked him to please remove those items from the registry. Several hours later that evening, I had noticed that the items were not taken off the registry (by visiting your website) as he had assured me. I called the store where I made my purchase. Initially, the guest services representative advised me (in so many words) "well too bad - you'll just have to see if it updates tomorrow or come back in with the items and receipt". I became upset because she was suggesting I run yet another errand to fix a mistake the store had made which is when I asked whether it was possible someone could help me over the phone. Upon this request, she did get another individual who took the receipt and item numbers from me over the phone, and again assured me it was taken care of and may take some time to update online (24 hours). Twenty four hours later, the registry still said the items had not been purchased. Needless to say, you can imagine I was incredibly frustrated that after two times of being "helped", nothing had changed and I was forced to yet again contact your store to have your mistake corrected. This time, I called a corporate registry phone number rather than the store directly. I spoke with a representative over the phone who (for the third time now) told me she had taken care of it. I stayed on the line with her, refreshed my webpage, and did see that the items were finally listed as having been purchased. I regret having been so irritable with her but was happy it was taken care of and that I didn't have to worry about someone else buying the items (i.e. "gifting" the expectant mother an errand when she gets multiples of something she didn't want). A week later, a friend of mine purchased one of the three items (of which the registrant wanted only one of) that I had already purchased and been told was taken off the registry. I was furious when I realized that the representative who I last spoke with updated only the online registry. The information my friend had printed in store said (surprise, surprise) that the item had not yet been purchased. Today, I went back to the store with all of the items as well as the receipt in an effort to make one final attempt at having this resolved. By this point, enough time had passed that additional items has been already purchased and so the (very rude and bewildered) kid at guest services could not address my concern: whether it said "1 of 1" had been purchased because I was the one who bought the item; or whether someone else had in the meantime. It was obvious there was a discrepancy between what the shoppers in store vs those online were seeing on the registry since online the duplicate item that my friend and I both purchased said 2 of 1 purchased whereas on the in store registry, it said 1 of 1 for the same item. I ended up returning the three items all together and purchasing two completely different items (letâs hope you got it right this time). I truly wish this expectant mother who I know was registered elsewhere; as I would have decided to spend my money any other place besides Target after the fiasco I experienced.
I also want you to know that I myself am an expectant mother (6 months pregnant) and I am very glad I did not end up registering with you. If I had, you better believe I would have very quickly deleted my registry. Before this experience, I ordered and received nursery furniture from your website. Again, had I not placed my order prior to all this having happened, I would have cancelled it. Moreover, I will be sure to share my experience with everyone I speak with; and will think twice at spending money at your store myself in the future. Another woman I know had a negative experience ordering nursery furniture from another company and had to go to the hospital because the frustration sent her into premature labor. Had I not heard about her story, I would be doing more than just writing a letter. In the meantime, thisâll do.
Sincerely,
Former satisfied customer
I purchase 39" flat screen with warrant on 11/10/2012. I was not am the mount it on my mother TV stand therefore I went to return it and at that time I was in form they will NOT GIVE ME MY MONEY BACK. I ask to speak with manager he told me I will have to call the number of the warranty that I purchase and they will refund me. I ask for the corp. # he gave it to me. I called and the person by the name Patrick said I should not have any problem getting my money if I have the receipt and I told him I do have my receipt I purchase the TV on Sat. and it is Sun. only a week had pass. I did not used the TV.
I went back in to the store and ask for manager told he what was told to me he had the lady and the cash reg. to called the person she walk to were the manager was and was talking can back and talk some more to the person on phone and she gave me the phone. He also said I could not get my money back. If I paid cash money I do not see why I could not get my money back when there was not anything wrong whit the TV. IS TARGET THAT HARD UP TO TAKE A PERSON MONEY THAT I WORK FOR. He said itâs our policy, that fine but this is your job with a policy like that you all should have point it out to the customer just like it was point out to me the warranty # to call and the survey to take.
I AM SO DISPOINT WITH TARGET I WILL NEVER PURCHASE ANY BIG ITEM FROM YOU ALL AND I WILL TELL ALL MY FRIEND NOT TO PURCHASE ANY TO.
I have been a Target Shopper for years now and have always been satisfied with your products and services. At the entrance of every Target Store in the Des Plaines, Illinois area where I live, I always see signs saying HIRING NOW and whenever I apply online I am always told, "Sorry, we can't use you." I apply every 90 days and the answer is always the same. Okay, so maybe you're going to say I should get in touch with the two Niles Illinois stores where I applied and ask them. But I am not persuaded they will tell me specifically why I am "radioactive" and not able to be hired. So I thought I would tell you what I think.
I'm 70 years old, in good health, have an MBA in Finance, worked 34 years for the same Company where I served in Information Technology both as a specialist and a department head. I worked in Client Service resolving Client questions. The Company I worked for went "belly up" and I want a job. Perhaps people think I'm too old or I just want a job un-til I get something better. Well it's like this. I am free to continue working. I am not working to save up extra money to buy presents for grandchildren or stuff like that.
I want to work at Target to supplement my personal income and to learn about things which are important to me at this time in my life; things like how to shop intelligently, how to find good nutritional value at economical prices in short, how to survive by spending money intelligently and I am thinking that if I were to land a position with Target, I could learn a lot about these things. Now if store personnel think I might not like working conditions I only want to say everything with me is negotiable; pay, benefits, shift times, etc. Could anyone there tell me why I am not considered a good fit for your Company. Just thought I'd ask.
I have had the WORST experience with Target.com. When a set of packages were stolen, I called to have the items re-shipped. I worked in shipping, and my company (and others) always re-ship stolen packages. However, after an HOUR long conversation, I was told that I would be receiving a gift card.
After which, I could re-order my items and call again to get the discount applied that I had received from the previous order online. I did so, which was another 30 minute long phone call. Now, another Target.com package was supposedly delivered on the same day and stolen. I didn't know this because UPS tracked it as still in progress until today.
Am I supposed to call in again twice for an hour and a half to receive a package? Your Target.com customer service is HORRIFIC! I am telling all of my friends and family about my experience and begging them never to register with Target or buy anything from Target.com.
You know what? Other people have responded (on Facebook) that they also have had horrible customer service experiences with Target.com. You guys are getting a bad reputation. I would love to tell them that you came through and replaced the stolen items in an expedient manner, but so far I cannot.
We are having are first child, We went to babies R us, which was a great experience , i don't think i could find anything bad to say about them and then we came to target. I work with people and i have never experienced something like what i did at this target. We came to register and got no help what so ever. Apparently the person on her phone is more important and helping your customers. We asked for help, she told us to go to the kiosk, we asked for help with that and got nothing, not even a look. When i figured it out on my own we went up to see what was next . She asked us for the paper, I didn't even know there was a print out cause no one told us. Then she gave us the wrong paper because she wasn't even paying attention. After all this BS, where normally i would have lost it, we asked what do we do next, she just gave us the scanner and went on to text on her phone. So i figured it out, then my fiance tells me we didn't get a gift bag that we were supposed to get. That i do not care about. I work with people and never would this happen. Im sure ill get some email back with nothing getting done about the problem.
On 09/24/12 I placed an order on line and I was advised I would get a free $15.00 gift card for my purchase. On 10/01/12 I checked my target card and show I was charge for the gift card. I called target.com and was told the $15.00 was deducted from the item that recived the gift card then they charged me for the $15.00. I ask well when did I get it free, I was then told that they added $15.00 to my order then sent me a gift card, again I didnt see where I got it free. I ask if I could speak with someone else, I was put on hold for a while and she came back and told me our system is down so can I call back another day, I advised no I would like to get this taken care of now. I spoke with Pat REF# 3-838017592 who advised me that I had to call back later cause the system was down. Kind of funny that the first lady I spoke with gave me information then all of a sudden the system is down. After being on the phone for over 40mins I still dont know why I have to pay for a gift card that was suppose to be free. I ask Pat if I could speak to whoever was over her, she told me no one was over her, she's the top of the company.
Once again you have discontinued a brand and substituted your Target Market Pantry brand, which is an inferior product. You no longer sell Alexia Foods Fresh Classic French Rolls which are 8 to a package and contain 230 mg of sodium and 20 total grams of carbohydrates per roll. Instead, you sell Market Pantry French Classic White Dinner Rolls which are 6 to a package and contain 410 mg of sodium and 31 total grams of carbohydrates. The Target Market Pantry rolls have a strong artificial butter taste.
We go out of our way to shop at Target but don't purchase your Market Pantry brands because they are always of inferior quality to the national brands. Stop while you are ahead, and sell the national brands at a reasonable price and your sales will increase. Count me as a conscientious consumer who reads the labels and has yet to find anything better about your Target branding.
I was proactive this year by going on line to purchase a lot of things at Target. On 11/24/2011, I ordered several DVDS on line and received an email stating my shipping informaiton. I waited until after the specified shipping date with no items. I telephoned Target and talked with a representative. I was told to go online to reorder the items and they will honor the original costs. I was having difficulties shipping to a P.O. Box address and I had to call again.
I talked with a representative and she supposedly was going to honor the Black Friday costs for the items. I received an email stating a different cost from which I aggreed upon and was told would be the finaly cost. I had to call again to get it change to the Black Friday costs. I guess I will find out in 48 hours.
On Sunday, August 21, 2011 12:35 PM, I placed a gift order for my brother. You have deducted the funds from my gift cards and have yet to deduct the balance from my bank account. Your company did not have the decency or the professionalism to send out an email informing customers of your behind the scene issues. Moreover, there is no record of my order on the website or via your customer service when I made a call.
There is no history of my order, save the confirmation email and the fact that you have the money from my gift cards--something I could have used to pick up a last minute item had there not been a major screw up by your company. What baffles me is that I am switched to another department when I called in and was on hold for too long of a time. Really why would that be even a suggestion when you have no record of my order according to your phone service rep? Do you really expect to keep your customers that has been affected by this?
Can someone contact me regarding my order and my Gift Card money?! This is absolutely unacceptable! Here it is, more than a week later and no correspondence regarding my order. At the very least an email could have been sent to all in your database apologizing and explaining and compensating for this!! I await your reply! ORDER # 60198936098462606
My daughter and I were in Target last night. The Bridgeton, NJ Store. We were checking out at Reg #10. , my daughter told the cashier I am paying
$ 50.00 cash, and the rest on my target credit card.
My daughter gave the cashier $ 50.00 and the cashier holding the money still in her hand, ran up only $15.00. My daughter saw what she ran up and said excuse me but I gave you $ 50.00 NOT $ 15.00. Now the cashier was still holding the money in her hand and said no you did not, my daughter said you are still holding the money COUNT IT. Now the cashier, she got very annoyed and said oh yea.
No I am sorry, I made a mistake, just continued to be rude. I really didn't want to make a scene, but after I got outside to the car, I thought, she held the money in her hand and she didn't count it even after my daughter told her she rang up the wrong amount. I wonder how many other people she has ripped off ?????? Well I went back into the store to file a complain.
Wonder if it will ever see the main office. The store manager (?) look to be about 21. I even said am I wasting my time filling this out, He said no but I doubt it. I will not shop at Target anymore and I intend to cancel my target Credit card!
I just got back from Target and am really pissed! I bought 3 Kleenex Towels, Del Monte Mandarin Fruit Cups, Apple Squeeze , 2 placemats & 3 Sweaters. First, I gave 3-target 75cents Kleenex Coupons and 3 -50cents MQ. The Old Man cashier scan 2 of the target and 1 MQ then returned me the remaining coupon. I askedw him why? He said he already gave me credit for the first 3 coupons and he can use the remaining coupons anymore. So I said why not? It's 3 Target and 3 MQ, he didn't say anything and he continued scanning it. Also gave th 2- $3 Target coupon for placemats. He looked on it and keep reading then looked at the price and shook his head with a not so good smile with a tsk! tsk! sounds. I am so amd and my 20 months old baby and is getting grumpy so I rushed it and forgot to use my Mobile Coupon $5 off $20 Mossimo apparel target coupon. Went to Customer Service to do the adjustment but then it wasn't as easy as I expected. The lady said she need to look for the gift card I used to make it easier. I don't know why and how it will make it easier. Wouldn't be easier if I just return it and buy it again? but she didn't listen. She keep looking for the gift card so I told her I don't think you will find it because I saw him ripped it but she defended the old guy. To make it short haven't used the mobile coupon coz' she told me it will take 10 mins. to do it so I just said " I will just go back and do it and by the way HE'S RUDE!" (while pointing on the old guy). Not because am using coupon doesn't mean I won't be able to get a fair treatment like regular customers and treat me like that.
I was with my daughter in law, who is pregnant, at the Target in Rock Hill, S. C. yesterday, December 30, 2011, and she and I were looking through the maternity clothes. She needed a pair of maternity pants and found the perfect pair, right color, right size, and it was marked Clearance, Half price, so she decided she wanted them. When we got to the check out, the price rang up $34.99, the original price, and when she asked the cashier about that, they said that they were NOT supposed to be on the clearance area, only the tops were on clearance.
There were other pants there when we got this pair of pants, and it was obvious, that they were on clearance but my daughter in law did not want to argue with this cashier, so she went ahead and paid the full price of $34.99. I went back to the area and found 6 pairs of maternity pants that were in the Clearance rack but she didn't want to cause a stir so we left Target. I am very upset about this as she shops there a lot, of course, she probably won't be shopping there again because advertising something that should have been half price and then charging the full price is not right and it has turned me against your store completely. I
hope that you make a lot of money off of other people who fall for this but it is for sure that I and my daughter in law, and everyone that I talk to, won't be shopping and getting screwed by you anymore.
I received and email from Target regarding Targets 2-Day Black Friday Deal online. So I went on line to purchase my grandchildren Christmas toys and one of the toys is a Holiday Day Barbie for my granddaughter. Your online add read "$35.95 online price Barbie Collector Doll- Holiday 2011. Ships free with a $5.00 toy coupon offer available " promo code TGTQES7C". The offer expires at 11:59pm ET 11/23/2011. The cost would be $30.95 + free shipping. My problem is that I wanted to purchase a Black Holiday Barbie which Barbie offers and your stores also offer.
The store cost is $39.95+tax = $43.25 and I will have to pay for shipping to my grandaughter. I contacted your complaint department of target.com and Ann informed me that target.come does not carry items in the store and that I could purchase the White Barbie and keep checking online for the Black one. I informed her that that would do me not good but cause extra work and that the Targets here in Texas has both and I questioned why only the white was online without the option to buy either. The representative "ANN" said that target.com usually carries items that are not sold in the store.
I am not sure that is true because I just this year purchased my new grandbaby's bedroom furniture and bedding from Target and since then clothing,baby clothing, equipment,etc.that were both online and in the store. I can't believe in 2011 this is happening "If you want a White Barbie you can get one online for less with free shipping and if you want a Black Barbie you have to drive to the store, pay more and I will then have to pay for shipping. This is the kind of situation that drives a person to share with family and friends. However I would prefer not to share this kind of information so I am giving Target on black Friday a chance to address my concern.
White Barbie $30.95 + shipping/ Black Barbie $ 43.25 + the cost of shipping and let's not forget that I will have to drive to the store and not sit in the comfort of my home and shop instead of put up with more black Friday complaints with Target.
I wanted to say that im a very upset customer. So 2 weeks ago i called the customer service in regards to my Targer Check Card being missing, needed to replace the card and that i have moved. The person i had spoken says that i will get my new card in 5 to 10 days, but never recived it. At this point i had called the customer service again to find out whats going on. One of the rep says they mailed out a letter to my old address, where i no longer live, to confirm the change of address. At this point i was very upset due to that i was never inform that would happend and besides how would i get it, if i dont live there anymore. Then i ask can't i just cancel my card and reapply for a new card says i cant, but honestly could not understand him.. so i requested to speak to a supervisor says he was going to transfer me but to find out that there was no supervisor and trans me to just another rep. I would have understand if they would have just inform me to call the next day. I thought i love TARGET but at this point the Reps that works the customer service line at night ruin how i felt about TARGET. Its not right how they treat customers and play there games. Lying to a customer and say that would trans customer to supervisor but pass it on to another rep.
i do not want to employee people from another country when so many united states employees are out of work. it took me about 10 calls to finally get an employee in the usa. most of your employee's hung up on me when & if they couldn't figure out what i was trying to resolve on my bill mainly because they over talk you or don't listen to you concerns. finally after 2hrs of calling t-mobile i did get a rep that listened & help i held for another 10 minutes to stress this to her supervisor. i am finished w/ t-mobile after my contract runs out!!! very very disstatified w/ t-mobile.
I am a long standing Target customer who values the company, the products, and its customer service, however after this last instance, I am completely unsatisfied with your planning for the Missoni product-line and your online shopping failures. I unfortunately learned that my order of 10 MISNI Via Chevron Blue Bath Towels have been cancelled as it was over the quantity allowed. For all my years of online shopping with Target, I had never seen a limited quantity for a product, and if this is your new policy, it should have been upfront at time of purchase.
If I would have known this, I would have supplemented my purchase with additional towels from another Target product line. However now that you have made this online shopping occurrence such an unsatisfactory experience, I will have strong hesitance to shop at one of your stores or online in the future. Especially now that they have also cancelled other items from my purchase without reimbursing me. I have filed a complaint with consumer protection.
I went into Target Campbelltown Mall last Thursday. Saw the advertisement in shoe area buy 1 pair of women's, men's or kids shoe & get 2nd pair for half price. I picked out a pair of sandals for my son & one for my daughter. I get to the register to pay & am told by assistant that the deals is for shoes only not sandals. Can you please explain to me the difference. I thought both are shoes they both go on your feet. Does that mean it didn't apply to sneakers, things & boots. Either she is wrong or it is very misleading advertising. Anyway, I purchased my kids sandals from Kmart.
I have found that your support of particular "groups" to solicit information and sometimes sign petitions in front of your store; extremely annoying and quite frankly politically motivated. The constant presence of gay rights/educators at the front of your store has been a problem. I avoid shopping at Target because of it (I hadn't been in Target for over a six months because the SAME organization was there last time! Okay so we know your are a corporate supporter; but it really unfair that you allow them to solicit but not other groups. I respect your decision to support what ever you want/who ever you want but if "equity" and "tolerance" is what you espouse perhaps you should put it into practice.
Please forward this to a supervisor or manager! I have literally spent over 3 HOURS trying to get this situation fixed since December 27, 2011. I keep getting transferred to the Philippines or Nigeria (?) call centers and I get nowhere. PLEASE HAVE SOMEONE WITH AUTHORITY CONTACT ME!!! Preferably in the USA!
Details:
On December 27, 2011 I placed order for 1 Deluxe Doggy Step and 1 CREAM Burrow Bed. I just got my dog back and needed these items immediately as I have serious health issues and cannot lift my Dog. I spent the extra money to have 1 day shipping and waited for my order to arrive. I did receive my confirmation email. After 4 days my order still hadn't arrived. I checked my order status online and it said the order had been canceled.
I was never notified about this order being canceled so I wasted 4 days waiting for it to arrive. There was no reason given why the order was canceled. ALL information was correct and I had enough money to cover the charges. It shouldn't have been canceled!
I went online again on December 31, 2011 and placed order for the exact same items: 1 Deluxe Doggy Step and 1 CREAM Burrow Bed and again I paid for 1 day shipping. I received the confirmation email and again waited for my order. This time I checked the next day to confirm my order had processed. This order was CANCELED AS WELL! For no reason! By this time I was very frustrated!
I thought if I called and placed my order with a live person I wouldn't keep having these problems. I called customer service and explained what had happened. She asked if I wanted to order the same items as in the previous 2 orders that had been canceled. I said, "yes! Exactly the same items!" She placed my 3rd order and said she was giving me FREE 1-day shipping to make up for the inconvenience.
This time the order went through just fine and she told me there was no reason she could see for the last 2 orders being cancelled. She apologized. I believed this was FINALLY worked out and my order would arrive with no more problems.
When I received my confirmation email my heart dropped. Instead of repeating the order as promised she had ordered 2 (TWO) Cream Burrow Beds. I had specifically asked her to repeat my previous order of (1 (ONE) Cream Burrow Bed and 1 (ONE) Deluxe Doggy Step. This was HER MISTAKE NOT MINE!
I AGAIN called and spoke with customer service. After spending over 45 Minutes on the phone I got nowhere. The Best they could do was tell me to refuse the order or return 1 of the burrow beds to a local target. In the meantime they could re-send the deluxe doggy steps but I'd have to pay for all 3 items even though I only ordered 2 (TWO!) items. I would have to pay for YOUR employees mistake?
The REASON I order online is because I don't drive. Because of Christmas I'd spent the last of my paycheck on my Target Order for my dog. I do not have the time to return a burrow bed I DID NOT ORDER! I do not have the money to pay for 2 beds when I only ordered ONE bed! Because now I can't order the doggy step until the 1 bed is credited to my account.
This is getting ridiculous! Next I looked for an address or email to physically write a letter. I used the contact me form. I explained the situation but when I attempted to enter the information it went to an error screen. I did it one more time and again I got an error screen saying my "my comment was invalid" Seriously? By this time, including this letter and searching for a REAL address I've spent at least 4 hours just trying to get a few items for my dog.
I NEEDED these items a week ago! This has been a nightmare! ALLI WANT IS WHAT I ORDERED! 1 (ONE) Cream Burrow Bed & 1 (ONE) Deluxe Doggy Step and I need them shipped ONE-Day. It's already been over a week! Now I'm going to have to spend my gas money to return a bed I DID NOT ORDER! I should be compensated in some way! I just want my original order; 1 (ONE) Cream Burrow Bed & 1 (ONE) Deluxe Doggy Step.
This is not just bad customer service this is NO CUSTOMER SERVICE! I have no idea if this letter will even reach a real person. There has got to be an easier way to deal with and process complaints. My time is just as valuable as yours. Please look into this situation and find out what's going on!
On January 3, 2013, my 13 year old daughter, D'Yani and myself searched three Target stores for a Virgin Mobile cell phone, for a Christmas present, finally we arrived at the Homewood store. She found the LG Optimus Elite which was priced at $89.99. After careful consideration she decided to purchase the phone and a $35 top up card. The male clerk asked her if she wanted to purchase insurance for the phone. I asked what the insurance would cover. He said that it would cover the phone if she dropped it and and screen cracked or if she dropped it in the toilet. She agreed and purchased the insurance.
The phone stopped registering when you plug it into the computer and she accidently dropped the phone. I called to file a claim and was informed that her insurance does not cover what the cashier said it did at the time of purchase. I have been told that there is nothing that can be done to remedy this situation. My daughter is out of her Christmas money, she is stuck with a worthless insurance policy and she does not have a phone in she can communicate.
This practice was very deceptive and shady. We will not consider making any more purchases from Target because of this incident.
I ordered an expression drink from the Starbucks inside the Geinnett Target. The drink was terrible. Burned water best describes it. I returned to the Starbucks and the Target employee stared at me and the turned away with no response. Target employees have never been helpful but this was worst than usual.
On Monday, Nov. 28, 2011 I walked into the Target in Houston, Texas on N Eldridge and FM 1960 with my wife. As my wife and I were shopping, in the mens cologne, makeup dept. The P&L employee Leon was following me everywhere in the store as if I was stealing. I asked him why he was following me around, and he said "I am just doing my job". As he continued to follow my wife and I around, my wife asked him why, and he replied like a robot, the same thing, "I am just doing my job. I left all my merchandise in the basket and asked for a Mgr.
Another black employee, Teresa the "Mgr", said he was just doing his job, and she would ask Leon why he was following us. No police where called, because I or my wife were not stealing. We left becasue of the way we were treated. Because of my race, Hispanic, doesn't mean I have to be treated like a theif. I have never stolen, nor do I have a criminal record. To be treated that way after shopping at that store for years, and spending $ there since day one was very upsetting.
No one should be treated that way, unless you are caught red handed, and Mgrs., should not stick up for the employess unless they are right. I could have swore, the reason places like that stay around is because of my $. I hate to be profiled, and I can't think, and they cannot justify what they did tonight at the store. They have lost my business. Walmart, I am coming back !
Just got back from local Target store in Hagerstown Md. Was very very upset with my experience today. Was shopping for a cordless Norelco shaver and thought I had found the perfect one. This is EXACTLY the way I found the signage at this store. Was at the health and beauty department and right there on an endcap was Norelco shavers. The shelf had a reg price of 99.99 and on ad for 59.99. the only writing on it.. said it was for Norelco After purchasing items today, I realized the total was much more than expected. The clerk told me to go to service desk and they would correct any thing that rang up wrong. Well I waited 5 minutes for someone to come get a price check on my shaver and to my surprise they told me I had picked up the one that was on ad for 99.99. I explained to them that the shelf from which I picked it up had the 59.99 signage on and the shelp below had the 99.99 price . To make a long story short I asked to talk to the manager and he told me that yes the 59.99 price was on the shelf, but that it was for another shaver more expensive ( the one I picked up) I then told him that there were many shavers of the 99.99 sale price under the 59.99 sign and no discription on the sign but the power. I have worked retail for kmart for 17 years, lowes 6 years and am now employed at a top 100 fortune company. I realize from experience that shoppers can put other merchandise on shelves and walk away. this is not the case in this situation. The store manager told me it was store policy to put 2 or several items on the same shelf to display, this is fine, but you also need to display the advertised prices not price of the lowest item on shelf. Its a shame when a store manager refuses to acknowledge that he or one of his staff, mistakkenly forgot or purposely forget to put up all signage. Without a model no. on the sign, and no price sticker on the merchandise, are we suppose to just guess at which is which even if there are multiple signs, and then when there is only one sign per shelf and both or several items are mixed on both, I guess its just pick and hope you get the one that you are looking for in your price range. Come on Target, GET WITH THE PROGRAM. If you want to mix items on shelves, then make SURE that your signage has a model number on it to at least look like you know what you're doing. Will I still shop Target? yes. BUT I will go out of my way to make sure EVERYTHING in my basket is priced the way I see it in your store. Only asking for easier details on signs is no big deal in my book. Hand write them on if they come from corporate without it. We as consumers don't care about pretty signs, we are looking for mrchandise we can afford and want at decent prices.
Target has an exculisve Skylander Granite Crusher. I've been waiting and looking for this Skylander for 3 months in several locations in the DFW area and Midland/Odessa area. Everytime I go in or call they never have this in stock. I called today 7 different Target stores today and was infomred today that they no longer are producing this Skylander.
You still have signs up showing this as being available only through Target. If that is the case you need to make it available online! and have dates for the the length you plan on selling this item only through Target. I now have a 6 year old boy that is going to be crushed.
I'm also not impressed with the customer service in Electronics has gone down hill. You need to have better signs and take them down when the item is no longer availeable. I use to hold Target up to a better standard.
What can Target do to fix this issue...... A very angry customer that keeps seeing a sign saying only exculsively at Target when the item is no longer available.
I have bought thousands of dollars of merchandise from Target, not including gift cards, etc. I am the customer they try to acquire and keep.
I did my research and decided to buy the baby Einstein jumper for $89.99 in the store. I researched it online that it was indeed in the store, stocked and available. I also called and spoke directly to an employee at that store location stating very clearly that I see the product is available in their store, but I need them to check for certain, before I make the trek up to the store. I live in NYC and the only Target is at 116th in Harlem. I needed to:
1. Hire a babysitter (which I have never done, I have a 6 month old infant)
2. Leave work early
3. Purchase a taxi (we do own cars here in Manhattan typically)
4. Buy the item
5. Flag down another taxi, which is not easy up there.
I told the Target employee very specifically, I needed to know it was actually there before I made the investment of both money and time to come up there. I didnât buy online because I needed the product asap. The target representative put me on hold for a bit and checked and said yes, it is here.
So, I began my journey to the store. When I get there, there was no product available. I had two different target employees check and they said, the computer was wrong, there isnât inventory. I said, but I called and spoke to someone specifically who check and said it was here, and they said well, itâs not.
Clearly, I am very upset. I paid the transportation cost, child care cost, my valuable time, and leaving my infant for nothing.
I quickly called Target customer service so they could remedy my obvious frustration as a customer and the first rep said she, âwas sorry and there was nothing she could do.â I asked for a manager and she said the same thing, but as I continued to explain how upset and what an impact this had on me, she put me on hold many times, asked who I spoke to at the store, etc.
After many, many minutes of this, she said she called the store and they indeed did not have the item (I think I knew that) and that target online said the item was there, but it wasnât.
She proceeded to throw in a disclaimer that the online tool was not always accurate (ok, then why provide it to your customers).
I said ok, that is not good customer service, but I called the store specifically to make sure nothing like this would happen and talked to a paid target employee at that store.
Round and round we go, I said ok will you reimburse me for my transportation expense, child care cost, etc. She said âwe would never do that.â I said what will you do to remedy this horrible experience for me? She said nothing until finally at the end of the call, she could give a $5 voucher.
A $5 voucher, are you kidding me! Target, you have very bad customer service and policies. How many of these posts, messages do you have to read before you do something to keep customers?
On November 30, 2012 I went on line and ordered a heated mattress pad from Target. On December 3rd I received nothing that it had shipped and I would have it by the 5th. When it didn't arrive I called and was told it would be delivered by the 10th. Still nothing.
Called again and was told to be patient and I would have it by the 14th. Well here it is the 16th and still nothing. The customer service agents don't know what is going on. At this point I either want what I ordered or a refund of my $60.57.
I ordered a 3 piece dining set that required assembly. There were no instructions in the box. I called Target .com to request the assembly instructions. The first person I talked to put me on hold for 10 minutes after I explained the problem. When she came back on the line she stated she could not help me and transferred me to another person. I again explained the problem and was put on hold jfor 15 minutes and was told I would have to be transferred to another person . I repeated my story for the 3rd time. I was put on hold for 10 minutes and was told that they could not provide the instructions and I was then transferred to the 4th person. I told my story again and was put on hold on and off for 30 minutes. I was again transferred and told they would try to get the instructions mailed to me bout could promise they would arrive. I asked about returning the set and get a refund. I was then transferred to a gentleman the had a very difficult time understanding was I was talking about and was abruptly transferred to another person. She thought it was very amusing that I was transferred without warning. I got to repeat my story 7 times. I will be returning the set and will NEVER shop with Target again!
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