Contact Ticketmaster Corporate

I purchased 2 tickets for the Cher Show on broadway. I had a death in my family and I couldn't attend the show. I called ticketmaster and asked them if they can reschedule the show for another day. They said my request has to be in pending to see if it can be approved. They will email me. One week went by and I never heard from them. I called and the customer service rep said my file is on hold and then said it was denied and they can't do nothing about because of their policy. I'am upset because now I lost $147.00 and they couldn't even show any sympathy for me? I have been a customer for Tickemaster for years and they are so unfair to me. Poor customer service.

I have been online trying to purchase $20 tickets during National Concert Week for two days. It's IMPOSSIBLE!!!
You advertise Cardi B at SPAC and ZZ Top at the Bank of NH Pavilion in Gilford NH HOWEVER - Neither of those shows come up!! and both are listed on your 84 page list of participating artists so.....When I DO search them by artist, those shows come up but the tickets are NOT $20.00! I called customer service and was on hold for 33 minutes. That is OUTRAGEOUS!!!! Hire more people! I am beyond frustrated. I just called the 310 area code number for corporate only to have the live human that answered the phone, not be able to hear me and hang up after saying hello ONCE! I need someone to please help me purchase a few small tickets this week before they are sold out so I would REALLY appreciate a call or email back. My cell is 518-423-0006.

There is a lot of talk about dissuading scalpers from flooding the ticket market with overpriced tickets. As a member of a fan club of my favorite band who will be touring this summer, I requested tickets to one concert. My request was granted but the seats were moved back to a "lesser" level. When tickets went on sale to the public, I went online to see if I could get better seats but there were none. The same day, there were great seats available on TM and LN for hundreds of dollars above face value. The definition of a scalper is "a person who resells shares or tickets at a large or quick profit." LN and TM, you have become the scalper. In no rational world should the average joe have to pay 800, 900, 1000+ dollars for a ticket that has a face value of $115. Do the right thing, do not let people resell tickets on your sites! it isn't right and you are what everyone hates to deal with, a scalper who is no better than the scum that walk up and down the street asking everyone if they "need tickets?"

I am trying to book tickets for a client of mine who would like to go to a pop concert. first we tried boyzone obviously cos your disabled you cant book online don't understand this reason really. to then be given a number to ring for each different event is very costly and time consuming. then to try and book Robbie Williams tickets I have been given another special number just for disabled people which makes the process really hard. I think you need to make an online booking system for disabled people as this is discrimination. you would think the system would be easier as there is enough challenges in life for them just being in a wheelchair.

Are you providing untrue negative information that was provided to you from sources to ventures in which I have purchased event tickets to violate my civil rights and liberties? If this is the case, slanderous information provided to you is unconstitutional. No-one is above the law. A person is innocent until proven innocent. I have not had a hearing or trial.

Attended the Keke Wyatt event on 7/31/2018. The start time for the event specifically stated 7:00pm. I arrived at the Howard Theater at 6:37pm. I took my place in line at approximately 6:41pm. Security did not allow consumers entry into the building until 7:35pm. After searching for a vacant seat, I was never informed of the additional events/acts for that evening. I stayed until 10:41pm and Keke Wyatt was still a "no-show." I ended up leaving due to toiling around of misrepresentation and unprofessionalism from the staff and also the hired DJs during this event. I shouldn't have to come to an event and recieve criticism due to non-participation directly from the DJ to the audience. Hence; the DJ stated that "he doesn't deal with people who don't fuck with bougie people like the people up there." He specially point at the balcony section of the theatre where I was currently sitting. He repeated himself not once but "twice" while stopping the music and making it be known. I was VERY offended and disrepected and requesting my money back for this event.

My friend and I ordered tickets to the Charleston, West Virginia performance of Transiberian Orchestra on November 30 and paid $130 for each ticket. Imagine our surprise when the tickets arrived and the price on each ticket was $64.00. I realize there is a charge for the Ticketmaster service but double the price? I will never order from your site again and recommend to others not to do so.

Ticketmaster is a deceptive sales organization. I bought tickets online for a local performance, and they added33% service fees to an already inflated seat price. When I received the full bill before the performance, I contacted them and asked that they resell my seats and give me a full refund. They refused, and kept asking me to speak to different managers on the phone. I contacted them 3 days before the performance and they still haven't acted. If they don't refund my money, I intend to dispute the transaction with my credit card company and advertise their unfair business practices widely. The service representatives were polite, but clearly weren't authorized to do right by their customers. I will never use their services again and encourage others to avoid dealing with this unethical company. The FTC slammed them in 2010 for deceptive practices wi8th a Springstein concert; they should get involved with them again!

What is going on with Green Day's Revolution Radio 2017 tickets? They were completely sold out within five minutes because of resale sites buying bundles upon bundles to sell for quadruple the initial price of the tickets. Many fans are disappointed because of the quick sales to reselling sites and have been left devoid of the tickets they wanted. Whose responsibility is it to prevent these resale sites from getting their disgusting mitts on these ticket bundles?

Even the Ticketmaster website contains a window to test if the buyer isn't a robot before the shopping cart page shows up and it still doesn't prevent mass sales to these resellers which I think is ridiculous, because if you're clamping down on bots, you should be able to clamp down on these websites mass buying Ticketmaster tickets to sell at their own outrageous prices. I hate the fact that a plethora of fans haven't been able to purchase tickets due to this reason and also that your site managers have the attention spans of burnt slices of toast and haven't analyzed this situation thoroughly.

Ticketmaster should know who purchases tickets so that you can pin down resellers and stop them in their tracks. The rapid sales were more than likely caused by this whole resale business, and I think that you should have been more attentive towards the suspicious sale speed. Significant rapid speed of ticket sales are bound to spark suspicion, so maybe if your managers had analyzed the quick sales, you might have been able to refuse sales to these suspicious buyers and the tickets would have been available to fans who actually deserve them.

I sold tickets, gave them by bank information and they will not send me the money. I called the Ticketmaster customer service number and they hung up when I asked for my money back.

I spent over 3 hours yesterday trying to redeem one of eleven vouchers to attend a concert in California-live in Arizona, but no venues are listed. I tried every voucher-11 got kicked out each time at the submission-because there was a message that said sorry-temporarily not working-go back to last page. I did that, got no where and tried over and over to get it to accept. Finally after two hours it didn't give me the not working message, but needed my cin-for credit card on line. I added it and continued on with utter frustration.

Finally it stated that I received two tickets-----on my credit card. Called Ticketmaster immediately, waited 25 minutes on my cell phone and was told sorry...we will cancel your tickets. Three hours later and high blood pressure. Then I had spend time trying to get rid of the insurance on my card for tickets I don't have. We were willing to drive to California from Arizona since no voucher concerts were in Arizona, but this is just a joke. In California, not Arizona, what does it matter.

Paid £440 for two premium tickets for Rod Stewart Concert on 17th June, I have received them but then noticed that the tickets were priced at £95;00 each, so basically the have maid a £ 200 pound prifit from me. I contacted ticketmaster via the phone and was told that they were good tickets and that they were printed by a third party, surely they should not be able to charge extortionate prices in the first place was not happy with my reply from customer service, I have also emailed them but have received no reply from them.

On march 22, 2016, my husband and i purchase three gate passes for all three copa america games in seattle online via ticketmaster. As i have had difficult experiences in the past with this company i took screenshots through the process; i have evidence of every step of the purchase process.

Our transaction was completed, we received confirmation and an email with a link to our order. I immediately clicked on the link and reviewed my order and found it to be perfect with the exception that there was no indication as to a delivery date for our tickets via regular mail. I immediately went online and initiated an online chat with a ticketmaster agent. "sydney" the agent who assisted explicitly stated - and i have a transcript from ticketmaster of this chat - that we would receive three "3-game packages" to this game via regular mail.

Hours later with my son home - the tickets were a surprise for him - i returned to the email, clicked on the same aforementioned link and reviewed our order with my son. This time, however, the order had been altered. Previously the order reflected what we had purchased three "3-game packages". Now, the order says we purchased three tickets to a single game. I went so far as to check online and see that our seats were available for purchase online for the other two games. I immediately contacted ticketmaster.

The first man i spoke with told me without hesitation that i was wrong, "you didnt purchase a three game package you bought one game," so i asked for an email address so he could see my screenshots and he immediately informed me that i had altered my screenshots which of course i had not. I exhausted myself trying to discuss the issue with this man and finally resorted to asking for a supervisor.

The second man that attended to my call introduced himself as a supervisor but later in our conversation admitted that he was not and that he had no ability to rectify the situation. Again, i asked for a supervisor.

After being on hold for some time - at this point my time counter on my phone said i had been talking and on hold for more than an hour - my call was accepted by ms elaine zambrana-chavez who told me she was "as senior as it gets in the customer service department of ticketmaster." once again, i explained the situation.

Ms zambrana-chavez was no better than the other two and possibly worse. She asked me if i was serious at one point and went so far as to say "even if our website glitches and this is what it sold you, how could you think you'd actually receive that for that price?"

To be honest, i haven't any clue of the value difference between three games and a single game for special cups such as this one. I have purchased soccer tickets all over the world and this was exceptionally expensive, so in all honestly it made sense to me that this price was for three-three game passes.

At any rate. Elaine finally agreed to accept my screenshots and "show them to her i.t. department and look into it." she said she would get back to me in three or four days; that was three weeks ago. One week ago i sent her another email asking if she was going to be sorting this out and i have not received any response. I have called the direct line number she gave me, also, and it is not a ticketmaster number - she lied.

These games are around the corner and our money has been paid but we are without what we purchased. This type of behavior is abusive and, further, it's illegal. I remain hopeful that the individuals i have dealt with thus far are not representative of the whole and this process can find me someone to get this all rectified.Please note: any person wishing to view the extensive screenshots and emails i have regarding this can feel free to email me and all evidence can be confirmed. Thank you.

My password is locked out. I can't through automated system. It just goes in circles. There is no live help. My information can't be pulled up spent 15 min on hold. What a nightmare trying to call the Ticketmaster customer service phone number. They hung up on me several times.

I was in-line via website for Adele tickets for her Oakland concert. I got my seats, section 118 for 3 and hit okay to purchase. I was then kicked out and put back in-line only to wait another additional 20 mins to find that no more tickets were available. I don't understand why I was kicked out during the option to enter my CC information? Why wait in line for 20 mins only to have your system kick me out? I contacted Ticketmaster customer service by phone and email and nobody can correct this issue for me so far.

I went on ticketmaster on Thursday November 12 to purchase 3 raptors tickets for $897. Since I am buying 3 tickets, I used my friend's business credit card. He was beside me while I do this. The order went through and I received the confirmation order number 11-32922/TOR. I went on the side and print off the tickets on the next morning November 13 which is also the game day. When I got there, the tickets didn't work and the guy said the tickets are refund. I was so embarrassed and left. I went home and checked online and it indicates that the order has been cancelled. Why I never received a notification for the cancellation? I called the customer service call center and they are saying that the phone information that I used is incorrect. They called that number and the person that picks up the call didn't now who i am.

Of course that person wouldn't knew since I am using his boss's business credit card. Probably his credit card uses his cell phone rather than his office phone. However, I really don't understand why you guys ask for the phone number/ address and stuff like that. Most online purchase only ask for credit number,expire etc. I am really upset how ticketmaster handle the situation. You guys didn't attempt to contact me or at least send me a notification e-mail to indicate that the order is cancelled due to. I wasted parking money and time there and I looked like a fool at that moment. You guys need to notify your customer if issues arise. If I didn't check online, I wouldn't know the status has changed to cancelled order. If i didn't call the call centre and fraud department, I wouldn't even know what even happened. I am extremely upset and I hope you guys can do something about it. Hope ticketmaster complaint department can give me a proper and reasonable response.

I purchased tickets for my daughter and her partner to see Monford and sons at the Riverside theatre Brisbane. She called today to tell me they couldn't hear the event and left early. They complained at the event with many others but were told they could do nothing about it! I have purchased many tickets for events at the Riverside, in fact last nights event the Hooziers were purchased by me with no problems. Ticketmaster should give some sort of a refund don't you think?

I have been trying for an hour to contact customer servicer. I don't mind being on hold I understand there are only so many people that can help and I am quite patient , but to be disconnected 3 times after 15 minute of holding I find to be terribly disrespectful and horrible customer service. Not only that but it is now 9:54 on a Wednesday morning and I am told that customer service is closed and my call will be disconnected. This is by far the worst customer service experience I have had in a very long time!

Every time I purchase tickets, before the event I have to call ticketmaster because I am unable to print my tickets. The order number always changes and I have to call them and be on hold for a hour to resolve my problem. If the order number changes, why doesn't ticketmaster update the customers account? This isn't the first time this has happened, its intentional! They cannot correct the problem so they always have to email me the tickets. This is unacceptable for a large company, I believe they do this so to try to make customers buy another ticket to the event they already paid for. If I paid for the ticket and cannot access it, what's the point of ordering online?

I purchased tickets for the NBA Clippers Vs Spurs PLAYOFFS ROUND 1 GAME 1
Date is WRONG on the ticket. Ispent $70 on UBER transportation to get to the Staple Centre, and when I get there, got told the game is actually tomorrow (SUN 19th April), the ticket displayed as SAT 19th April. I am a visitor from Sydney. I never know the service here is that poor. I called them. All they did was apologies, no refund on my transportation or other beneficial complement. This is not how you treat your customers!!!!

I purchased tickets for Monster Jam at Baton Rouge River Center for the march 7 showing along with 2 MJ tour tags . I had to pay 18.50 for shipping due to I could not print out my tickets because of the purchase of the lanyards. When I got my package there were no lanyards in package. I called your customer service supervisor and he informed me that the lanyards were being shipped from somewhere else and may not arrive in time for the event. I asked for a refund and I was told that it was stated on the online order that would happen. I went to the on line and proceeded to purchase the same order and there was nothing of the sort message in that order. My order number #58-55943/SCS. I have purchased tickets with your establishment many times before but this was not resolved as I anticipated and will no longer use your company for anymore purchases and will give bad recommendations to everyone I know .

I have used different sites over the years to by tickets but believe this is the most trusted by far and the easiest way to buy tickets online.  I use ticketmaster every time I go to a concert.  it’s easy, fast and convenient.  Wouldn’t buy tickets any other way.  You can risk it by going to another vendor that might seem cheaper but trust me it's not worth it in the end.  Just ask the people who have showed up to an event only to find out their tickets were bogus and they got scammed.

We filed a ticket mess-up on Feb 26 and received the titled file number. There was an automatic reply saying they would reply in 5 days but they didn’t. I didn’t give up and followed up and received an E-mail from Sophia Aberson on Mar 13th saying they are contacting the supplier. We haven’t heard from them ever since. I sent another E-mail and failed to received any reply. This matter is going for too long and your credibility is waning. Please, can you take a look into our request and rectify the situation. Here is what happened:

Dear Ticketmaster, Cecilia Wang bought two tickets for the event and her friend couldn’t come so she sold row 1 seat 38 to me. She arrived earlier at the event. Your colleague printed two new tickets for her. She went in with ticket row 1 seat 39 and left behind the other one with her checked iPad thinking I should be be able to go in with my E-ticket. When I arrived with my E-ticket, I was denied access. Your agent by the name Wesley asked if I had the new ticket and of course I didn’t and ignored what had happened. He then told me the seller cancelled the other ticket and made me think I was scammed. He made me purchase a new ticket for 178 euros and significantly delayed my entry. He even suggested that I go and file a police report. By the time I found Miss Wang at Row 1 Seat 39 and clarified everything, the concert almost started.

When we came out after the concert, your staff already left. Your technical issue was the cause of all this confusion and the unnecessary stress that compromised a would-be prefect experience. I solemnly request the reimbursement of 178 euros for the third ticket that we purchased. This is my first time in Holland. In stead of sightseeing, I am miserably composing this E-mail this morning, desperately hoping this matter can be taken care of. My flight for Shanghai leaves at 17:40 today from Amsterdam, if you can reply or give me a call at +86 13816896251, the rest of my journey will be much more pleasant.

The following is a letter sent to Ticketmaster. If you have anything to add please feel free. Please contact Ticketmaster with your outrage about this situation. We have a web site which is seeking people who have been deceived by your service to get tickets to the upcoming Bruce Springsteen Concerts in New Jersey. I have been in contact with an attorney who is currently on a fact finding mission to gather information in which to bring a class action lawsuit against your company. As we see it your company was charged with the responsibility to sell tickets to the events through your web site on a first come basis.

Many people had logged on and were given a place in line with a descending wait time in order to purchase tickets. When the time reached 2 minutes, all of a sudden the wait time started to ascend to 15 minutes or more and subsequently never connected to purchase tickets. This has been a repeating scenario with the hundreds of people who have contacted us. We also noted that on line ticket scalpers had an abundance of tickets for these events available immediately after the events went on sale.

We contend that as a representative, Ticketmaster, charged with the sale of tickets for this event and knowing that the threat of hacking was eminent, did not take the proper precautions to guard against this threat thereby causing the general public to obtain tickets through other outlets at a much higher cost than face value. Just wanted to let you know there is a growing number of people that are sick and tired of jumping through hoops to get tickets just to support the artists they enjoy. Hopefully the attorney finds enough evidence to pursue this matter.

Ticketmaster claimed the Fan Club Presale starts at 10 am. When in fact it was 10 minutes after!!!! I had my presale code for Keith Urban. The closest seats on the floor they gave me was row 18!!! Thats bull crap. I kept trying on ticketmaster for another 10 minutes for closer seats and all the seats for the presale were sold out????? Where do the closer seats go???? The presale is supposed to be Monkeyville members only. Supposed to be a chance of great seats before the public sale starts. I guess I have to go to a SCALPER!!!!! They apparentley get all the great seats. Typical ticketmaster BULL SH*&!!!!!

I went on-line to Ticketmaster to purchase tickets for a Taylor Swift concert for my little girl. I did this immediately as the tickets went on-sale. I placed the order for the number of tickets, the message said to hold and gave an approximate wait time that would go down a minute and back up four, when I finally get to the Ticketmaster checkout – after the numerous additional fees that they want to charge, I entered in my credit card information and the site asked for a passcode, I entered this information in and it wouldn’t take it, so I went reset this, and it still wouldn’t take it.

So while I’m waiting for their site to respond, they timed out my order. I went to refresh the order and Ticketmaster kicked me out. This was Ticketmasters site that did this! They are a monopoly, as every other site that offers tickets all refer back to their site! They need to be broken up!