Contact Vistaprint Corporate

We have been customers of this company for almost twenty years. Initially, it was a business account to order print materials for community work. Then. we added another personal account to do more not-for-profit materials and ceramics plus T-shirts and caps for family and non-family. Our original designs were well-researched with properly credited images, etc. Whenever a purchase had been misdelivered. lost or damaged, we immediately contacted both Vistaprint and the shipper (USPS, UPS, etc.) to resolve the matter. We did not abuse requests to redo designs replace lost or damaged goods. In fact, only the specific item was addressed, and if Vistaprint offered to or insisted on doing the whole order, we still stressed that only the minimal be done. Red flags that the account was internally being tampered with and designs plagiarized were 1) images being deleted on new designs before these expired, 2) coupon codes being voided before date and/or time specified AND 3) the recent blocking of access to the account, which includes order history, portfolio and images.

I tried to email the founder who is CEO again and one of his executive staff. I clearly stated that we would correspond by email only. The CEO email did not transmit, so the matter was relegated to a staffer who wrote me back as "Andrew" although this is not a social call. He completely ignored the valid issues I raised and provided a number for me to call him, ignoring the requested communication by email and detailed, valid concerns. He had the gall to state that he noted the matter was under review (only by my insistence since the reported "finance team" blocked the account). He condescended even more by stating that some customers are better dealing with local companies. We will not be disrespected nor allow our designs to be pirated like this. Whenever the shipper was lobbied to reimburse Vistaprint or us, the staff never followed up. We have family ties to Jamaica and the Philippines, so neither place, especially the former, gets a pass for these deceitful, unethical actions. By the way, Shareka (sp) claimed that an email was sent, not so, about the account being blocked. Someone is in for embarrassment at least since this company refuses to investigate the issues I raised. It is easy f0r Andrew to be dismissive, because is not his materials not money. When call backs had been requested, they were not done. The reason that the emails are not being replied to is that he and others do not want documentation.

We went to the lengths several times of sending photographs and offering to return the last shipment at our expense or deliver it personally on a day trip sincere are not far from Massachusetts. Andrew said to keep it, and while we were about to donate it, we realized that this was more deceit on his part. The personalized items are only suitable for the intended recipients so there are no others to give them to. If we give the items to anyone, it plays into the dishonesty we are dealing with as an excuse to keep the account blocked. The box remains unopened at our house.

I have been a Vistaprint customer form 15 or so years buying items for three different businesses and up to now have always been satisfied.
I just received my credit card billing and saw a $10 billing from Vista Print. I knew I had not ordered since last summer for my B&B and could not fugure out what the charge could be for so I called into customer service. I spoke to a rep and she said it was for a monthly some local marketing and on line service which I knew nothing about. She sent me to another dept where I spoke to someone else but in the meantime, I pulled the last few CC statements and saw I had been paying it for past few months. Your rep then confirmed I had been paying if for almost a year (10 month x 12) and i got real pissed off. I don't recall asking for this service, never used it in any way and closed the B&B due to sale of property last November so it would have done no good even if I was aware of it. I recall last summer a rep answering some questions regarding the shirts I ordered but in not way did I knowinly agree to any annual or monthy service as I knew I was about to sell the B&B.
I feel a total refund is in order. Richard K Sanders

It is a simple complaint really but it has thrown me as I was looking forward to getting some good wall caledars this Christmas as I have had good ones before. But I find out vistaprint are only doing photo calendars.

I have lost my order and need someone at Vistaprint corporate to call me back asap. I cannot reach their phone number. Here are the details. Order number is PGWZD-04A34-4P8, and the Shipment ID is LJVOG-04A37-8V2. I can even tell you the tracking number for my order that is 42511987431. No materials yet!

This Is a complaint email that I received today from Vistaprint regarding a "review" that I made about their customer service. Our staff has read your review and values your contribution even though it did not meet all our guidelines for publishing. We encourage you to continue to share your feedback and we hope to publish next time.

I refuse to share another comment. Do not ask me to share another comment with your company. You did not give a reason for why my comment was rejected. However, I feel this was very tacky and unprofessional. Considering I was giving a compliment for the Vistaprint customer service I received. I also intend on searching for a new Printing company. More than likely, I will begin to support my local, printing company, more specifically because if they did not like a comment that I made, then they would take the Time to Explain it, rather than send back a computer generated rejection.

Poor customer service Vistaprint, I would NEVER treat my customers like this. Nor will I recommend your company to any other business associates or friends. *I have posted concerns in the past, that were never even acknowledged by your staff.